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Home / Cancel/Refund / TDR Filing Rules

TDR (Ticket Deposit

Receipt) Rules
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What is TDR ( IRCTC / Indian

Railways Refund)?

TDR (Ticket Deposit Receipt) is process of claiming

refund for the booked ticket from Indian Railways
(IRCTC). The refund process will take at-least 60
days and more.

When I can submit TDR?

TDR filing Reason & Refund Eligibility as per

Railway Refund Rules

Train Cancelled

If Train cancelled, Full Refund will be processed

automatically in the same account through which the
payment was made at the time of booking.

Train Late More Than 3 Hours and

Passenger Not Travelled.

TDR shall be filed before the actual departure of the

train for availing full refund

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Difference Of Fare In Case proper

Coach Not Attached and passenger
has to travel in lower class

TDR shall be filed within 2 days of the date of issue

of the certificate(excluding the day of issue of the
certificate) and the original certificate (GC/EFT)
issued by the ticket checking staff is to be sent
through post to IRCTC.

AC Failure.

TDR shall be filed within 20 hours of actual arrival of

the train at passenger’s destination and the original
certificate (GC/EFT) issued by the ticket checking
staff is to be sent through post to IRCTC.

Excess fare Charged BY TTE

TDR shall be filed upto 72 hours of actual arrival of

the train at passenger’s destination and the original
certificate (GC/EFT) issued by the ticket checking
staff is to be sent through post to IRCTC.

Party Partially Travelled.

TDR shall be filed upto 72 hours of actual arrival of

the train at passenger’s destination and the original
certificate (GC/EFT) issued by the ticket checking
staff is to be sent through post to IRCTC.

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Passenger Not Travelled.

No refund of fare shall be admissible on the ticket

having confirmed reservation in case ticket is not
cancelled or TDR not filed online upto four hours
before the scheduled departure of the train. No
refund of fare shall be admissible on RAC etickets in
case the ticket is not cancelled or TDR not filed online
upto thirty minutes before the scheduled departure
of the train.

Train Diverted And Passenger Not

Travelled.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

Train Diverted And Train Not

Touching Boarding Station.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

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Train Diverted And Train Not

Touching Destination Station.

TDR shall be filed upto 72 hours of schedule

departure of the train at passenger’s Boarding
station.

Passenger Not Travelled Due To

Ticket In RAC After Chart
Preparation.

No refund of fare shall be admissible on RAC etickets

in case the ticket is not cancelled or TDR not filed
online upto thirty minutes before the scheduled
departure of the train.

Train Terminated Short Of

Destination.

TDR shall be filed upto 72 hours of schedule arrival of

the train at passenger’s destination and the original
certificate (GC/EFT) issued by the ticket checking
staff is to be sent through post to IRCTC.

Party Partially Confirmed/Waitlisted

And Waitlisted Passengers Did Not
Travel.

TDR shall be filed upto 72 hours of actual arrival of

the train at passenger’s destination and the original
certificate (GC/EFT) issued by the ticket checking
staff is to be sent through post to IRCTC.

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Party Partially Confirmed/Waitlisted

And All Passengers Did Not Travel.

No refund shall be granted on

reserved/RAC/waitlisted ticket if it is TDR filed after
thirty minutes before scheduled departure of the
train.

Party Could Not Cancel Because

Chart Prepared At Originating Or
Previous Remote Location.

No refund of fare shall be admissible on the ticket

having confirmed reservation in case ticket is not
cancelled or TDR not filed online upto four hours
before the scheduled departure of the train. No
refund of fare shall be admissible on RAC etickets in
case the ticket is not cancelled or TDR not filed online
upto thirty minutes before the scheduled departure
of the train.

Change In Reservation Status From

Confirmed To Waitlisted/Part
Waitlisted/RAC After Chart
Preparation.

No refund shall be granted on RAC ticket or waitlisted

ticket after thirty minutes before the scheduled
departure of the train.

After Charting No Room Provided.

TDR shall be filed within 3 hours of actual departure

of the train at passengers Boarding station.

Difference Of Fare As Passenger

Travelled In Lower Class.

TDR shall be filed within 2 Days of the date of issue

of the certificate(excluding the day of issue of the
certificate) and the original certificate (GC/EFT)
issued by the ticket checking staff is to be sent
through post to IRCTC.

Please note that the decision about the

acceptance / rejection or amount of refund will
be taken by the concerned Zonal Railways as
per extant Refund rules of Indian Railways and
not by IRCTC.

How do I file a TDR for Train tickets

booked throughSponsored
IRTCTC?

TDR Filing Details:

Login to your IRCTC Account.

Click to Booked Ticket History.

List of tickets where date of Journey has

elapsed.
Nissan
Select PNR for which TDR is to be filed and
click "File TDR" Button.

Select the passenger name from the ticket

details for claiming TDR refund.

Select the reason form list box or type the

Choose Magnite.
reason if you select others.

Choose
Click Submit Button. the
Right
If Selected SUV.
"Other" option new text box will
open.

Customer can fill the details of reason and

then click Submit button.

Confirmation will be show for completing filing

TDR. Learn More
⌃

If details are confirmed clik "OK" in alert

window.

Your TDR has been Filed Successfully.

TDR Entry Confirmation page will be show

PNR Number, Transanction ID, Reference
number, TDR Status, Reason.

How do I file a TDR for tickets

booked through Paytm /
Makemytrip / Cleartrip / Yatra?

When your Train ticket booked through Paytm /

Makemytrip / Cleartrip / Yatra, you can follow these
procedure.

Login to your IRCTC Account.

Click to Booked Ticket History.

List of tickets where date of Journey has

elapsed.

Select PNR for which TDR is to be filed and

click "File TDR" Button.

Select the passenger name from the ticket

details for claiming TDR refund.

Select the reason form list box or type the

reason if you select others.

Click Submit Button.

If Selected "Other" option new text box will

open.

Customer can fill the details of reason and

then click Submit button.

Confirmation will be show for completing filing

TDR.

If details are confirmed clik "OK" in alert

window.

Your TDR has been Filed Successfully.

TDR Entry Confirmation page will be show

PNR Number, Transanction ID, Reference
number, TDR Status, Reason.

How much percentage of ticket

price is refunded if passenger not
traveled under TDR refund scheme
in railways?

It depends on the reason you have filed for the TDR.

For example:

Once you filed a TDR for "Train late than 3

hours and passenger not travelled", got return
in around 45 days (Full Refund of reservation
cost)

Once you filed a TDR for "Ticket converted

from wait list to RAC and passenger not
travel", got refund in 7 days (Full money
refunded :-))

Once for "AC not working properly " provided

by the TTE in train itself, still waiting for my
return (almost 1 year).

Basically your TDR application requires the approval

of zonal manager, it differs in time depending on your
reason and yes sometimes your TDR gets rejected
also.

What is EFT detail in filing IRCTC

TDR?

Excess fare ticket (EFT) (in original) issued by the

TTE is must to claim for refund. In case of wrongly
charged by the TTE-full refund will be granted by the
Chief Commercial Manager/Refunds. Excess fare
ticket (EFT) (in original) issued by the TTE is must to
claim for refund.

What is CR registered status in

IRCTC TDR?

'CR' stands for "Claim Refund" which means you can

obtain a refund of a ticket on a journey not taken.
You could also check back on the TDR status from
time to time. If it shows Admin Approved, it means
that your case is eligible for a refund as approved by
the IRCTC Corporate/IRCTC Zonal Office.

Suppose I am unable to approach

the concerned authorities, what do I
do?

In exceptional circumstances you may obtain a Ticket

Deposit Receipt (TDR) from the nearest major station
within 3 (Three) days from the day of scheduled
travel. You must then submit an application in the
prescribed form (Printed on the back of TDR) to the
Chief Commercial Manager (Refunds) of the Zonal
Railway to which the Ticket Deposit Receipt-issuing
station belongs.

This application must be submitted within 10 (Ten)

days from the date of your journey. The refund offi
cer will examine the case on merit and, if decided,
refund will be sent to you by a Station Pay Order (to
be encashed at station) or Money Order or Crossed
Cheque.

Ticket Deposit Receipt (TDR) Rules

in case of I-Ticket:-

Online refund request is not allowed for i-

ticket.

Customers are requested to surrender the I-

Ticket with the Station Master and obtain a
Ticket Deposit Receipt (TDR) within 30 days
from the date of scheduled travel.

Send your claim for refund to the following

address attaching the original copy of the TDR
to:
GGM(IT),
Indian Railway Catering and Tourism
Corporation Ltd.
1st Floor, Internet Ticketing Centre,
IRCA Building, State Entry Road,
New Delhi 110055.
The TDR Refund will be processed as per
Extant Railway Rules:

IRCTC will forward the claim to Concerned

Railways to process the refund and money of
refund amount will be credited back to same
account through which payment was made
after receiving the same from the concerned
Railways.

How long does it take to get IRCTC

TDR refund?

The TDR Refund will be processed as per Extant

Railway Rules. TDR should be filed before or within
30 minutes of the Departure of Train. The refund
process will take at-least 60 days and more. E-ticket
refund request (after chart preparation) can be filed
online.

Ticket deposit receipt(TDR) Rules in

case of E-Ticket:-

E-ticket refund request (after chart

preparation) can be filed online.

The customers are requested to use the

online TDR Filing & Status tracking service
provided by IRCTC. Select the “File TDR” Link
in the left panel under the “My Transactions”
menu for filing TDR online IRCTC will forward
the claim to Concerned Railways to process
the refund and money of refund amount will
be credited back to same account through
which payment was made after receiving the
same from the concerned Railways. In case of
e-ticket the refund is processed by the Refund
Office of the Zonal Railways in whose
jurisdiction the destination station of the train
falls.

Online File TDR option is not available for

Agent. If ticket booked through Agent the
refund request should routed through Agent
only.

Whenever Agents received such a request

from their customers they are required to
send a mail to [email protected] containing
following details.

Ticket Details:

Transaction Train Date of

PNR Number From To
Id Number Journey
01-
1234567890 1000XXXXX 12345 NDLS BCT Nov-
2017

Passenger Details:

Sl No. Passenger Name Age Sex Reason for TDR

XX XXXXXX XXXXXX XX X XXXXXXXXXXXX

A part from above, the agent will give a declaration

that he has obtained written request from the
customer for refund. IRCTC will file TDR and forward
the claim to Concerned Railways to process the
refund and money of refund amount will be credited
back to Agents account through which payment was
made after receiving the same from the concerned
Railways.

TDR Filing for Agent:-

The Authorized Agents of IRCTC cannot file TDRs

online. They have to send a mail to IRCTC for filing
TDR. The customers who have to claim refund
against the tickets purchased through the Agents
should approach to the concerned Agent for filing
TDR. It should be kept in mind the Railways decide
refund cases as per extent Railway Refund Rules. As
such it should be ensure that the TDRs are filed
within the prescribed time limits.

Whenever Agents receive such requests from their

customers, they are required to send a mail to IRCTC
at nominated e-mail id, provided by IRCTC through
their registered e-mail id containing following details
within prescribed time. If any TDR request is
received at other than nominated email id or from
other than registered e mail id, IRCTC shall not be
entertain the same.

The agent will obtain written request from the

customer for refund for record purpose as proof that
the customer has preferred claim for refund.

The cases in which TDR are filed are decided by the

Zonal Railway under whose jurisdiction the train
destination falls. After receipt of the refund amount
from the said Railway, refund amount will be credited
back to same account of the Agent through which
payment was made.

Confirm Ticket Cancellation

RAC Ticket Cancellation

Waiting List Ticket Cancellation

Confirm+RAC Ticket Cancellation

TDR Filing Rules

Train Cancelled Refund

Train late More than 3 hrs

Train Diverted

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