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GLOBAL •
SCANNING •••
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Colortrac
Our Business is Your Image

T Scanner Technical Service Bulletin No 5a: SmartWorks MFP5.X Error Codes

Date Issued: 04.01.2019
Module Value Module Name Description
51 1 Scanner API Incorrect scanner status. Please check the paper path and reload the media.
51 12 Scanner API The driver for the scanner can not be found. Please reinstall the software to correct the issue.
51 18 Scanner API No supported scanner was found. Please verify that your scanner is properly
connected, and then retry the operation.
51 19 Scanner API The driver for the scanner can not be found. Please reinstall the software to correct the issue.
51 26 Scanner API Internal command error in driver. Please restart application or system.
51 27 Scanner API Windows has lost contact to the scanner. Please reboot your system.
51 28 Scanner API Windows has lost contact to the scanner. Please reboot your system.
51 29 Scanner API The connection to the scanner has been lost. Please restart the application.
51 30 Scanner API Unable to find scanner. Please check cabling between scanner and PC and restart the application &
system.
51 31 Scanner API The scanner is currently reserved by another application or user. Please wait for the reservation to
expire.
51 32 Scanner API The operation was aborted due to an internal Windows Error. Please restart the application.
51 34 Scanner API Timeout on Ethernet connection to scanner. Reducing the scanner speed may solve the problem.
51 OTHER Scanner API The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
52 0 Image Format Library No error
52 1 Image Format Library Operation aborted
52 2 Image Format Library Windows API call failed
52 3 Image Format Library LIBC function call failed
52 4 Image Format Library Unable to open device for reading. Check that the device is available (e.g that file name is correct).
52 5 Image Format Library Unable to open device for writing. Check that the device is available (e.g that file folder is writable).
52 6 Image Format Library Unable to read from the device. Please check connection to the storage device or scanner.
52 7 Image Format Library Unable to write to the device. Please check connection to the storage device or printer.
52 8 Image Format Library End of data
52 9 Image Format Library Read operation timed out
52 10 Image Format Library Illegal image data processing pipe operation.
52 11 Image Format Library Seek operation failed. Unable to find selected area in image.
52 12 Image Format Library File format and image color depth does not match, which may result in a poor result.
52 13 Image Format Library The file already exist. Try again with another file name.
52 14 Image Format Library The image source file and destination file are the same file. Try again with another filename.
52 15 Image Format Library The number of lines exceeds the maximum for the selected format
52 16 Image Format Library The selected file format can't exceed 200 inch in length
52 17 Image Format Library The selected file format can't exceed 200 inch in width
52 18 Image Format Library The selected file format can't exceed 4GB
52 19 Image Format Library Out of memory
52 20 Image Format Library Unsupported media
53 1 Copy Engine Invalid scan coordinates. The Paper Frame was placed fully outside the scan image.
53 5 Copy Engine Not enough disk space for spool file. This can be caused by too large or too many print jobs open at
the same time.
53 6 Copy Engine Could not find more spooled data when more was expected. This can be caused by too large or too
many print jobs open at the same time.
53 7 Copy Engine The scanner is currently on standby. Press the soft power button on the scanner to activate it.
53 9 Copy Engine Unable to create image output pipeline. Check that file or printer name is valid.
53 11 Copy Engine Printer is not ready. Please check that the printer properly installed.
53 12 Copy Engine Printer encountered a parser error. Follow instructions on the printer panel.
53 13 Copy Engine Printer door is open. Follow instructions on the printer panel.
53 14 Copy Engine Internal media jam in printer. Follow instructions on the printer panel.
53 15 Copy Engine Printer is missing printhead. Follow instructions on the printer panel.
53 16 Copy Engine Printer has incorrect printhead installed. Follow instructions on the printer panel.
53 17 Copy Engine Printer is out of media. Follow instructions on the printer panel.
53 18 Copy Engine An unknown error has been encounterred in the printer. Follow instructions on the printer panel.
53 19 Copy Engine Replace printhead in printer. Follow instructions on the printer panel.
53 20 Copy Engine Media lever in printer is in the wrong position. Follow instructions on the printer panel.
53 21 Copy Engine Media in printer needs to be aligned. Follow instructions on the printer panel.
53 22 Copy Engine Media in printer is in the wrong format. Follow instructions on the printer panel.
53 23 Copy Engine Media in printer is mispositioned. Follow instructions on the printer panel.
53 24 Copy Engine Did not detect edge on media in printer. Follow instructions on the printer panel.
53 25 Copy Engine Printers ink supply is empty. Follow instructions on the printer panel.
53 26 Copy Engine Printers ink supply is missing. Follow instructions on the printer panel.
53 27 Copy Engine Printers ink supply is incorrect. Follow instructions on the printer panel.
53 28 Copy Engine Printers ink supply failed. Follow instructions on the printer panel.
53 29 Copy Engine Missing cleaner for printhead in printer. Follow instructions on the printer panel.
53 30 Copy Engine Incorrect cleaner for printhead in printer. Follow instructions on the printer panel.
53 31 Copy Engine System error in printer. Follow instructions on the printer panel.
53 32 Copy Engine Media jam in printer tray. Follow instructions on the printer panel.
53 33 Copy Engine Requested media not loaded in printer. Follow instructions on the printer panel.
53 34 Copy Engine Unable to get information from printer. Please check that the printer properly installed.
53 OTHER Copy Engine The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
54 OTHER Closed Loop Calibration The operation failed. Please restart the operation.
(clc) If the problem persists, then contact your product support with the error code (Module & Value).
59 OTHER COM Scanner API The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
61 OTHER Task Engine The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
62 OTHER Filters The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
63 OTHER Filter manager The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
64 1 Highlevel Business logic Too much data for file. Dpi/scan region combination is too large or the output scaling is too large.
64 5 Highlevel Business logic Unable to create folder. Please check that the path is valid and that you have required permissions.
64 6 Highlevel Business logic Unable to read settings file.
64 7 Highlevel Business logic Zero width or length specified
64 8 Highlevel Business logic No connection to the scanner. Please check that the scanner is on and properly connected.
64 OTHER Highlevel Business logic The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
68 OTHER Twain output The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
69 OTHER Cdf Reader/Writer The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
71 1002 ImageLibrary File size exceeded. TIFF supports file sizes up to 4GB.
71 1037 ImageLibrary File size exceeded. BMP supports file sizes up to 4GB.
71 1047 ImageLibrary Width exceeded. JPG supports width up to 65500 pixels.
71 1048 ImageLibrary Height exceeded. JPG supports height up to 65500 pixels.
71 1059 ImageLibrary Unable to write PDF. Please check if disk is full or inaccessible.
71 1083 ImageLibrary Can't load Ghostscript.
71 1101 ImageLibrary One of the nested images is too wide.
71 OTHER ImageLibrary The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
72 1082 FilterLibrary CLCCalcFilter: detect index marker
72 1083 FilterLibrary CLCCalcFilter: bad aligned
72 1084 FilterLibrary CLCCalcFilter: left margin
72 1085 FilterLibrary CLCCalcFilter: right margin
72 1086 FilterLibrary CLCCalcFilter: reading sheet
72 1087 FilterLibrary CLCCalcFilter: insert position
72 1088 FilterLibrary CLCCalcFilter: find top of sheet
72 1089 FilterLibrary CLCCalcFilter: find bottom of sheet
72 OTHER FilterLibrary The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
73 OTHER ImageComponent The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
75 OTHER Printer The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).
76 OTHER MemoryLibrary The operation failed. Please restart the operation.
If the problem persists, then contact your product support with the error code (Module & Value).

If the error code is not listed, or you are unable to recover from the error, please send the software log files
to the Global Scanning Helpdesk for further advice.
The log files and settings files can be found in the folder \ProgramData\SmartWorks_MFP5:
 printer.log
 file.log
 MFP5_Settings.xml
 printerInfo.xml