1) Common Cause Variation 1) Attribute data (count or classification) • Is inherent in the design of the process • Qualitative data that is categorical such as pass/fail, ok/not ok or • Is due to regular, natural or ordinary causes error/no error • Affects all the outcomes of a process • Data must be a count of whole numbers when originally collected • Results in a “stable” process that is predictable (can’t be a fraction or scale when originally collected) • Also known as random or unassignable variation • This data is a count of events or occurrences (usually undesirable) and not measured using a scale 2) Special Cause Variation 2) Variables Data (continuous) • Is due to irregular or unnatural causes that are not inherent in the design of • Measurement data that requires some sort of scale the process • Time, money, physical measure (i.e. length, height, weight, • Affect some, but not necessarily all aspects of the process • Results in an “unstable” process that is not predictable temperature) and throughput (volume, workload, productivity, • Also known as non-random or assignable variation including count scale) • Can be whole numbers but also can have decimals or fractions of whole numbers
Six consecutive points increasing (trend up) or
decreasing (trend down)
Two our of three consecutive points near a control
A single point outside the control limits limit (outer one-third)
Eight or more consecutive points above or below Fifteen consecutive points close to the centerline the centerline (inner one-third)