Image Backup and Recovery

Procedures For Windows 11

Windows 11 映像備份和復原指南

Quy trình Sao lưu và Khôi phục

hình ảnh dành cho Windows 11

้
ขันตอนการสํ ารองและกู ค
้ น
ื รู ปภาพ
สําหร ับ Windows 11

English・・・ 1

繁體中文・・・6

tiếng Việt・・・11

ไทย・・・16

B6FK-9181-01ENZ0-00-00
English

Copyright
Fujitsu Client Computing Limited has made every effort to ensure the accuracy and completeness of
this document. However, as ongoing development efforts are continually improving the capabilities
of our products, we cannot guarantee the accuracy of the contents of this document. We disclaim
liability for errors, omissions or future changes.

Microsoft, Windows, MS, Windows 11 are registered trademarks of the Microsoft Corporation of the
United States in the United States and other countries.
Other product names are trademarks or registered trademarks of their respective companies.

Copyright Fujitsu Client Computing Limited 2023. No part of this publication may be copied,
reproduced or translated, without the prior written consent of Fujitsu Client Computing Limited. No
part of this publication may be stored or transmitted in any electronic form without the written
consent of Fujitsu Client Computing Limited.

Thank you for purchasing a computer. Fujitsu Client Computing Limited is committed to bringing you
the best computing experience with your new system.

It is very important that you create your Recovery Drive before beginning to use your system.
Fujitsu Client Computing Limited may not provide any recovery media.

It is also important that you create a backup of the content of "C:\Drivers" folder on your system to
writable media or an external drive. System-specific software drivers are also available for download
through the Support Site.

Please ensure that you have a backup of your personal files before you proceed with recovery as
Fujitsu Client Computing Limited is not liable for any data loss.

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English

Create a Recovery Drive

A recovery drive can help you troubleshoot and fix problems with your PC, even if it won’t start. To
create one, all you need is a USB hard disk or flash drive. Windows will inform you of the capacity
required for the drive.

1. From the taskbar, search for Create a recovery drive and then select it. You might be asked to
enter an admin password or confirm the User Account Control dialog.

2. When the tool opens, make sure Back up system files to the recovery drive is selected, then select
Next. This will copy the system image to the recovery drive.
Note: If you chose not to back up system files when you created your recovery drive on Windows
11, you won’t be able to use it to reinstall Windows.

3. Connect a USB drive to your PC, select it, and then click Next > Create. A lot of files need to be
copied to the recovery drive, so this might take a while.
Note: Everything on the drive will be deleted.

4. When it’s done, click Finish.

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English

Recovery Options in Windows 11

If your PC isn't running as quickly or reliably as it used to, try one of these recovery options. The
following table can help you decide which one to use.

Problem Try this

Reset your PC
Your PC isn’t working well and it’s been a while
since you installed anything new.

Use a recovery drive to reinstall

Your PC won't start and you've created a recovery
Windows
drive.

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English

Reset your PC
Resetting lets you choose whether to keep your files or remove them, and then reinstall Windows.
To get started, go to Settings > Update & security > Recovery > Reset PC: Get started.

Choose a Reset Option

Option What it does

Keep my files This reinstalls Windows 11, but keeps your personal files and
any apps that came with your PC. It removes:
• Changes you made to settings
• Apps and drivers you installed

Remove everything This reinstalls Windows 11 and any apps that came with your
PC. It removes:

• Personal files
• Changes you made to settings
• Apps and drivers you installed

If you're planning to donate, recycle, or sell your PC, use this

option and choose to fully clean the drive. This might take an
hour or two, but it makes it harder for other people to recover
files you've removed.

Note: When "How would you like to reinstall Windows?" is displayed, select "Local reinstall".

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English

Use a Recovery Drive to Reinstall Windows

Note: This process utilizes the USB Recovery Drive that you created in the previous section “Create a
Recovery Drive”.

1. Connect the Recovery Drive and turn on your PC. When the Fujitsu logo appears on the screen,
press the F12 key.
2. Highlight the USB HDD option from the Boot Menu and press Enter.
3. Choose your language and keyboard layout (depending on your region, this might not appear).
4. On the Choose an option screen, select Recover from a drive, and then Choose a Reset Option
that's best for you.
If you don't see Recover from a drive on the Choose an option screen, select Troubleshoot, then
select Recover from a drive.

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繁體中文

版權資訊
Fujitsu Client Computing Limited 已盡最大努力確保本文件內容的正確性和完整性。然而，由於我們會持續改
進產品功能，因此無法保證本文件內容絕對正確。對於文件中的錯誤、遺漏或日後任何變更亦不承擔任何責任。

Microsoft、Windows、MS 和 Windows 11 為美國 Microsoft Corporation 在美國和/或其他國家/地區的註冊

商標。
其他產品名稱為其各自所屬公司的商標或註冊商標。

版權所有 Fujitsu Client Computing Limited 2023。未經 Fujitsu Client Computing Limited 事先書面同意，禁
止複製、重製或翻譯本出版品中的任何內容。未經 Fujitsu Client Computing Limited 事先書面同意，禁止以任
何電子形式儲存或傳輸本出版品中的任何內容。

感謝您購買本電腦。Fujitsu Client Computing Limited 致力於為您帶來最完美的全新系統電腦使用體驗。

在開始使用系統之前，先行建立您的修復磁碟機極為重要。Fujitsu Client Computing Limited 有可能不提供任

何復原媒體。

此外，將您系統內「C:\Drivers」資料夾中的內容備份至可寫入媒體或外部磁碟機也相當重要。您亦可透過支援網
站下載適用的系統專屬軟體驅動程式。

執行復原之前，請確保您已備份所有個人檔案，Fujitsu Client Computing Limited 對於復原過程中發生的任何

資料遺失，概不負責。

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繁體中文

建立修復磁碟機
修復磁碟機可以協助您疑難排解和修正電腦的問題，即使電腦無法啟動亦可。如需建立修復磁碟機，您只需要一
個 USB 行動硬碟或快閃磁碟機。Windows 會通知您所需的磁碟機容量。

1.從工作列搜尋[修復磁碟機]，然後選取它。系統可能會要求您輸入管理員密碼或確認使用者帳戶控制l對話方
塊。

2.當工具開啟時，請確定已選取[將系統檔備份到修復磁碟機]，然後選取[下一歩]。此舉會將系統映像複製到修復
磁碟機。
注意：如果您在 Windows 11 上建立修復磁碟機時，選擇不備份系統檔案，之後便無法使用它來重新安裝
Windows。

3.將 USB 磁碟機連接到您的電腦並選取它，然後依序選取[下一歩] > [建立]。由於需複製大量檔案到修復磁碟

機，所以可能需要花費一段時間。
注意：磁碟機上的所有資料將會遭到刪除。

4.作業完成時，選取[完成]。

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繁體中文

Windows 11 中的復原選項
如果電腦執行時不如以往迅速或穩定，請嘗試使用下列其中一個復原選項。下表可協助您決定要使用哪一個選
項。

問題 嘗試此方式

重設您的電腦
您的電腦無法正常運作，而且自您最近一次安裝新項目
以來，已經過一段時間。

使用修復磁碟機重新安裝 Windows
您的電腦無法啟動，而且您已經建立修復磁碟機。

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繁體中文

重設您的電腦
重設可讓您選擇要保留還是移除您的檔案，然後重新安裝 Windows。若要開始，請移至[設定] > [系統] > [復原]
> 重設此電腦: [重設電腦]。

選擇選項

選項 作用

保留我的檔案 這會重新安裝 Windows 11，但保留您的個人檔案以及您電腦隨附的任

何應用程式。它會移除：
• 您對設定所做的變更
• 您所安裝的應用程式和驅動程式

移除所有項目 這會重新安裝 Windows 11，以及您電腦隨附的任何應用程式。它會移

除：

• 個人檔案
• 您對設定所做的變更
• 您所安裝的應用程式和驅動程式

如果您打算捐贈、回收或出售您的電腦，請使用此選項，並選擇完全清
除磁碟機。這可能需要一或兩個小時的時間，不過這樣做能讓其他人難
以復原您所移除的檔案。

注意：顯示[您想如何重新安裝Windows?]時，選取[本機重新安裝]。

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繁體中文

使用修復磁碟機重新安裝 Windows
注意：這個過程需要使用您在先前「建立修復磁碟機」一節中所建立的 USB 修復磁碟機。

1.連接修復磁碟機，並開啟您的電腦。當螢幕上出現 Fujitsu 標誌時，按下 F12 鍵。

2.在Boot Menu中選取 [USB Device] 選項，然後按下 Enter。
3.選擇您的語言和鍵盤配置 (是否會顯示本選項，將視您所在的地區而定)。
4.在選擇選項畫面中，選取[從磁碟機復原]。

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tiếng Việt

Bản quyền
Công ty Fujitsu Client Computing Limited đã cố gắng hết sức để đảm bảo tính chính xác và đầy đủ của tài liệu
này. Tuy nhiên, vì những nỗ lực phát triển không ngừng nhằm liên tục cải thiện tính năng của các sản phẩm
của công ty, chúng tôi không thể đảm bảo tính chính xác về nội dung của tài liệu này. Chúng tôi từ chối trách
nhiệm pháp lý đối với các lỗi, thiếu sót hoặc những thay đổi trong tương lai.

Microsoft, Windows, MS, Windows 11 là các nhãn hiệu đã đăng ký của Công ty Microsoft Corporation - Hoa Kỳ
tại Mỹ và các quốc gia khác.
Các tên sản phẩm khác là nhãn hiệu hoặc nhãn hiệu đã đăng ký của các công ty tương ứng.

Bản quyền thuộc về Công ty Fujitsu Client Computing Limited 2023. Không được sao chụp, sao chép hoặc dịch
thuật bất cứ phần nào của ấn phẩm này mà không có sự đồng ý trước bằng văn bản của Công ty Fujitsu Client
Computing Limited. Không được lưu trữ hoặc truyền tải bất cứ phần nào của ấn phẩm này dưới bất kỳ hình
thức điện tử nào mà không có sự đồng ý bằng văn bản của Công ty Fujitsu Client Computing Limited.

Cảm ơn bạn đã mua máy tính. Công ty Fujitsu Client Computing Limited cam kết mang đến cho bạn trải nghiệm
sử dụng máy tính tốt nhất với hệ thống mới của bạn.

Điều vô cùng quan trọng là bạn phải tạo Ổ đĩa khôi phục trước khi bắt đầu sử dụng hệ thống của mình. Công ty
Fujitsu Client Computing Limited có thể không cung cấp bất kỳ phương tiện khôi phục nào.

Một điều quan trọng nữa là bạn phải tạo bản sao lưu nội dung của thư mục “C:/Drivers” trên hệ thống của mình
vào phương tiện có thể ghi được hoặc ổ đĩa ngoài. Bạn cũng có thể tải xuống trình điều khiển phần mềm dành
riêng cho hệ thống thông qua Trang web hỗ trợ.

Vui lòng đảm bảo rằng bạn có bản sao lưu các tập tin cá nhân của mình trước khi tiến hành khôi phục, vì Công
ty Fujitsu Client Computing Limited sẽ không chịu trách nhiệm cho bất kỳ mất mát dữ liệu nào.

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Tạo ổ đĩa khôi phục

Ổ đĩa khôi phục có thể giúp bạn khắc phục sự cố và sửa chữa những vấn đề với PC của mình, ngay cả khi máy
không khởi động. Để tạo ổ đĩa khôi phục, tất cả những gì bạn cần là một ổ cứng USB hoặc ổ đĩa flash.
Windows sẽ thông báo cho bạn biết dung lượng cần thiết cho ổ đĩa.

1. Từ thanh tác vụ, hãy tìm Create a recovery drive rồi chọn kết quả tìm được. Bạn có thể sẽ được yêu cầu
nhập mật khẩu quản trị viên hoặc xác nhận hộp thoại User Account Control.

2. Khi công cụ mở ra, hãy đảm bảo rằng bạn chọn Back up system files to the recovery drive, sau đó chọn Next.
Thao tác này sẽ sao chép hình ảnh hệ thống vào ổ đĩa khôi phục.
Lưu ý: Nếu bạn đã chọn không sao lưu các tập tin hệ thống khi tạo ổ đĩa khôi phục của mình trên Windows
11, bạn sẽ không thể sử dụng ổ đĩa này để cài đặt lại Windows.

3. Kết nối ổ đĩa USB với PC của bạn, chọn ổ đĩa đó, sau đó nhấp vào Next > Create. Rất nhiều tập tin cần được
sao chép vào ổ đĩa khôi phục, vì vậy quá trình này có thể mất một khoảng thời gian.
Lưu ý: Tất cả mọi thứ trên ổ đĩa đều sẽ bị xóa.

4. Khi đã hoàn tất, hãy nhấp vào Finish.

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Các tùy chọn khôi phục trong Windows 11

Nếu PC của bạn không chạy nhanh hoặc chắc chắn như trước đây, hãy thử một trong các tùy chọn khôi phục
này. Bảng sau có thể giúp bạn quyết định xem nên sử dụng tùy chọn nào.

Hãy thử tùy chọn này

Sự cố

Cài đặt lại PC của bạn

PC của bạn không khởi động và bạn đã tạo ổ đĩa khôi
phục.

Sử dụng ổ đĩa khôi phục để cài đặt lại

PC của bạn không khởi động và bạn chưa tạo ổ đĩa
Windows
khôi phục.

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Cài đặt lại PC của bạn

Thao tác cài đặt lại cho phép bạn chọn lưu giữ hoặc xóa các tập tin của mình, và sau đó cài đặt lại Windows.
Để bắt đầu, hãy truy cập vào Settings > Update & security > Recovery > Reset PC: Get started.

Chọn một Tùy chọn cài đặt lại

Tùy chọn Tác dụng

Keep my files Tùy chọn này sẽ cài đặt lại Windows 11, nhưng giữ lại các tập tin cá
nhân của bạn và bất kỳ ứng dụng nào được cài đặt sẵn trong PC của
bạn. Và tùy chọn này sẽ xóa:
• Những thay đổi bạn đã thực hiện đối với cài đặt
• Những ứng dụng và trình điều khiển bạn đã cài đặt

Remove everything Tùy chọn này sẽ cài đặt lại Windows 11 và bất kỳ ứng dụng nào được
cài đặt sẵn trong PC của bạn. Và tùy chọn này sẽ xóa:

• Những tập tin cá nhân

• Những thay đổi bạn đã thực hiện đối với cài đặt
• Những ứng dụng và trình điều khiển bạn đã cài đặt

Nếu bạn dự định quyên góp, tái chế, hoặc bán PC của mình, hãy sử
dụng tùy chọn này và chọn xóa sạch ổ đĩa. Quá trình này có thể mất
một hoặc hai tiếng nhưng sẽ khiến người khác khó khôi phục tập tin
bạn đã xóa hơn.

Lưu ý: Khi xuất hiện màn hình hỏi “How would you like to reinstall Windows?”, hãy chọn “Local reinstall”.

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Sử dụng Ổ đĩa khôi phục để Cài đặt lại Windows

Lưu ý: Quá trình này tận dụng Ổ đĩa khôi phục USB mà bạn đã tạo trong phần trước “Create a Recovery Drive”.

1. Kết nối Ổ đĩa khôi phục và bật PC của bạn. Khi logo Fujitsu xuất hiện trên màn hình, hãy nhấn phím F12.
2. Đánh dấu tùy chọn USB HDD từ Menu Boot và nhấn Enter.
3. Chọn ngôn ngữ và bố cục bàn phím của bạn (tùy thuộc vào khu vực của bạn, có thể tùy chọn này sẽ không
xuất hiện).
4. Trên màn hình Choose an option, hãy chọn Recover from a drive.
Nếu bạn không thấy Recover from a drive trên màn hình Choose an option, chọn Troubleshoot, sau đó chọn
Recover from a drive.

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ไทย

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เป็ นเรืองสํ ่ คุ ่ ณจะต ้องสร ้าง Recovery Drive ของคุณก่อนเริมใช
่ ้งานระบบ Fujitsu Client Computing Limited
อาจไม่มส ื่ าหร ับการกู ้คืนใดๆ ให ้
ี อสํ

่ าคัญอย่างยิงที
จึงเป็ นเรืองสํ ่ คุ
่ ณจะสร ้างการสํารองเนื อหาของโฟลเดอร
้ ่
์ "C:\Drivers" บนระบบของคุณลงไปยังสือใดๆ
่
ทีสามารถเขี ยนทับได ้หรือไดรฟ์ ภายนอก
ไดรเวอร ์ซอฟต ์แวร ์เฉพาะของระบบมีให ้ดาวน์โหลดผ่านทาง Support Site

โปรดตรวจสอบให ้แน่ ใจว่าคุณได ้สํารองไฟล ์ส่วนตัวของคุณแล ้วก่อนดําเนิ นการกู ้คืน เนื่ องจาก Fujitsu Client Computing Limited
จะไม่ร ับผิดชอบต่อการสูญหายของข ้อมูลใดๆ

16
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สร ้าง Recovery Drive

่
Recovery Drive สามารถช่วยคุณแก ้ไขปัญหา PC ของคุณได ้ แม้ว่าเครืองจะไม่ ่ างาน ในการสร ้างไดรฟ์
เริมทํ
้
ทังหมดที
คุ่ ณต ้องการคือฮาร ์ดดิสก ์ USB หรือแฟลชไดรฟ์
Windows จะแจ ้งคุณให ้ทราบถึงความจุทต ี่ ้องการสําหร ับไดรฟ์

1. จากแถบงาน ให ้ค ้นหา Create a recovery drive จากนั้นคลิกเลือกไดรฟ์ ดังกล่าว คุณอาจถูกขอให ้ป้ อนรหัสผ่านผูด้ ูแล
หรือยืนยันข ้อความของ User Account Control

่ ดเครืองมื
2. เมือเปิ ่ อ ตรวจสอบให ้แน่ ใจว่าได ้เลือก Back up system files to the recovery drive จากนั้นเลือก Next
่
ซึงจะเป็ นการคัดลอกภาพระบบไปยัง Recovery Drive
หมายเหตุ:
่
หากคุณเลือกทีจะไม่ ่ ณสร ้าง Recovery Dirve บน Windows 11 คุณจะไม่สามารถใช ้ไดรฟ์ ในการติดตัง้
สํารองไฟล ์ระบบเมือคุ
Windows อีกครงได้ั ้

่
3. เชือมต่ อไดรฟ์ USB เข ้ากับ PC ของคุณ เลือกไดรฟ์ จากนั้นคลิก Next > Create ไฟล ์จํานวนมากต ้องถูกสํารองไปยัง Recovery
่ ่ อาจใช ้เวลาสักครู ่
Drive ซึงนี
หมายเหตุ: ทุกอย่างบนไดรฟ์ จะถูกลบ

่ จเรียบร ้อยแล ้ว คลิก Finish

4. เมือเสร็

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ไทย

ตัวเลือกการกู ้คืนใน Windows 11

่
หาก PC ของคุณทํางานได ้ไม่เร็วเหมือนอย่างทีเคยเป็ น ให ้ลองหนึ่ งในตัวเลือกเหล่านี ้
้
ตารางต่อไปนี สามารถช่
วยให ้คุณตัดสินได ้ใจว่าจะใช ้วิธไี หน

ปัญหา ลองวิธน ้
ี ี ดู
รีเซ็ต PC ของคุณ
PC ของคุณทํางานได ้ไม่ดี
้
และเป็ นแบบนี มาเป็ นระยะเวลาหนึ่ งแล ้วตังแต่
้ ทคุี่ ณติดตังโปรแกรมใหม่
้

่ ดตัง้ Windows อีกครงั้

ใช ้ Recovery Drive เพือติ
่ างานและคุณได ้สร ้าง Recovery Drive แล ้ว
PC ของคุณไม่เริมทํ

18
ไทย

รีเซ็ต PC ของคุณ
การรีเซ็ตจะให ้คุณเลือกว่าจะเก็บไฟล ์ไว ้หรือลบ จากนั้นทําการติดตัง้ Windows อีกครง้ั การเริมต
่ ้น ไปที่ Settings > Update &
security > Recovery > Reset PC: Get started.

เลือกตัวเลือกการรีเซ็ต

ตัวเลือก ่ จะเกิ
สิงที ่ ดขึน้

Keep my files ้ า Windows 11 ใหม่นี้ จะเก็บไฟล ์ส่วนตัวและแอปต่างๆ ของคุณทีมาพร

การตังค่ ่ ้อมกับ PC ไว ้
โดยจะลบ:
้ าทีคุ
• การตังค่ ่ ณเปลียนแปลง
่
่ ณติดตัง้
• แอปและไดรเวอร ์ทีคุ

Remove everything ้ ดตัง้ Windows 11 และแอปอืนๆ

การดําเนิ นการนี จะติ ่ ทีมาพร
่ ้อมกับ PC ของคุณอีกครง้ั
โดยจะลบ:

• ไฟล ์ส่วนตัว
้ าทีคุ
• การตังค่ ่ ณเปลียนแปลง
่
่ ณติดตัง้
• แอปและไดรเวอร ์ทีคุ

หากคุณมีแผนทีจะบริ ่ จาค รีไซเคิล หรือขาย PC ของคุณ

้ ้วเลือกทีจะทํ
ให ้ใช ้ตัวเลือกนีแล ่ าความสะอาดไดรฟ์ แบบเต็มรูปแบบ
้
การดําเนิ นการนี อาจใช ้เวลาหนึ่ งหรือสองชัวโมง
่
แต่จะทําให ้บุคคลอืนกู ่ ้คืนไฟล ์ทีคุ
่ ณลบออกไปแล ้วได ้ยาก

หมายเหตุ: เมือ่ "คุณต ้องการติดตัง้ Windows ใหม่อย่างไร" จะปรากฏขึนให

้ ้
้เลือก "ติดตังใหม่ ่
ในเครือง"

19
ไทย

่ ดตัง้ Windows อีกครงั้

ใช ้ Recovery Drive เพือติ
้
หมายเหตุ: กระบวนการนี จะใช ่ ณสร ้างใน “Create a Recovery Drive" ซึงอยู
้ USB Recovery Drive ทีคุ ่ ่ในส่วนก่อนหน้านี ้

่
1. เชือมต่ ่
อ Recovery Drive แล ้วเปิ ด PC ของคุณ เมือโลโก ้
้ Fujitsu ปรากฏขึนบนหน้ าจอ ให ้กดคีย ์ F12
2. เลือกตัวเลือก USB HDD จากเมนู Boot แล ้วกด Enter
3. เลือกภาษาของคุณและแผนผังแป้ นพิมพ ์ (อาจไม่แสดงขึน้ ขึนอยู
้ ่กบั ภูมภ
ิ าคของคุณ)
4. บนหน้าจอ Choose an option เลือก Recover from a drive แล ้ว เลือกตัวเลือกการรีเซ็ตทีดี ่ ทสุ
ี่ ดสําหร ับคุณ
หากคุณไม่เห็น Recover from a drive บนหน้าจอ Choose an option ให ้เลือก Troubleshoot จากนั้นเลือก Recover from a
drive

20