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S ERVICEN OW Subscription Unit Overview Effective January 21, 2021

Software Asset Management –

ServiceNow Subscription Unit Overview

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© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.
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S ERVICEN OW Subscription Unit Overview Effective January 21, 2021

Table of Contents
1. Software Asset Management............................................................................................................. 3
1.1. Managed IT Resource Types ...................................................................................................... 3
1.2. Subscription Unit Defined Ratios ................................................................................................ 3

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© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.
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S ERVICEN OW Subscription Unit Overview Effective January 21, 2021

1. Software Asset Management

1.1. Managed IT Resource Types

“Server” is any physical or virtual server that is represented as a configuration item (“CI”)
in a
CMDB table listed below and managed by the Software Asset Management
application.

“End User Computing Device” is any physical or virtual non-Server CI in a CMDB table
listed below and managed by the Software Asset Management application.

“SaaS Subscription User” is any unique User Principal Name in the SaaS Subscription User
table listed below managed by the Software Asset Management application.

Servers and End User Computing Devices are managed by the Software Asset
Management application when the installed software on the Managed IT
Resources is represented in the cmdb_sam_sw_install table.

End User Computing SaaS Subscription User

Servers
Device

cmdb_ci_server cmdb_ci_computer samp_sw_subscription

Any CMDB classes derived from

cmdb_ci_vm_instance
the above listed classes and not
defined as another Managed IT
Resource Type

cmdb_ci_ucs_rack_unit

cmdb_ci_ucs_blade

Any CMDB classes derived from

the above listed classes

1.2. Subscription Unit Defined Ratios

Each Managed IT Resource Type defined in Section 2.1 will be counted towards a
Subscription Unit based on a predefined ratio of Subscription Unit to Managed IT
Resource per the table below:

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© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.
 _
S ERVICEN OW Subscription Unit Overview Effective January 21, 2021

Subscription Unit : Managed IT

Managed IT Resource Type
Resource Ratio
Server 1:1

End User Computing Device 1:4

SaaS Subscription User 1:15

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© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective
companies with which they are associated.