Scribd
Upload
46 views2 pages

Sales Management

Uploaded by

saurabh patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
46 views2 pages

Sales Management

Uploaded by

saurabh patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

The backend process of an e-commerce platform like Flipkart involves various stages once a

customer places an order. Here's a simplified overview:

1. Order Placement:
o Customer selects products, adds them to the cart, and proceeds to checkout.
o Customer provides shipping details and selects payment method.
2. Order Processing:
o The e-commerce system processes the order details.
o Validates customer information, product availability, and payment details.
3. Inventory Management:
o The system checks the inventory to ensure the ordered items are in stock.
o If items are unavailable, the system may suggest alternatives or notify the
customer about the delay.
4. Payment Processing:
o Payment information is securely processed through payment gateways.
o The transaction status is communicated back to the system.
5. Order Confirmation:
o The system generates an order confirmation, including a unique order ID.
o Confirmation is sent to the customer via email and/or SMS.
6. Picking and Packing:
o The system instructs the warehouse to pick and pack the ordered items.
7. Shipping Label Generation:
o A shipping label is generated, including customer address and order details.
8. Courier Integration:
o The system integrates with courier services for pickup and delivery.
o Shipping details are communicated to the courier company.
9. Shipment Tracking:
o The customer receives a tracking number to monitor the real-time status of the
shipment.
10. Delivery:
o The courier delivers the package to the customer's provided address.
11. Order Completion:
o The system updates the order status to "Delivered" or "Completed."
o The transaction is considered final, and the customer's account is charged.
12. Return/Refund Process:
o If the customer is not satisfied, a return or refund process may be initiated.
o Customer service handles return requests, and the system updates inventory
accordingly.
13. Customer Feedback:
o The system may prompt customers to leave feedback or reviews.
o Feedback is collected for product improvement and customer satisfaction.
14. Analytics and Reporting:
o The system collects data on sales, inventory levels, customer behavior, etc.
o Analytics tools generate reports to help improve business strategies.
15. Customer Support:
o Ongoing customer support is provided for inquiries, issues, and assistance.
o Customer service agents use backend tools to manage and resolve customer
concerns.

You might also like