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Terms and Conditions

1 year Extended Warranty Offer

Offer
Get complimentary 12 months Extended Warranty on purchase of select device(s) (“Device(s)”) of
Samsung India Electronics Pvt. Ltd. (“Samsung”) from Samsung Estore (i.e. Samsung Shop app or
Samsung.com) under EPP program (Samsung Corporate+ / Samsung Student+ / Others).

Products Eligible Validity

The Extended Warranty Offer is valid only


The offer is valid only on purchase made
on below Devices:

Galaxy Book 4 all variants

Galaxy Book 4 Pro all variants


from 00.00 Hour of 18th March, 2024 to 23.59 Hour of
31st December, 2024 (“Offer Period”)
Galaxy Book 4 360 all variants

Galaxy Book 4 Pro 360 all variants

Galaxy Book 3 all variants

Galaxy Book 3 Pro all variants


from 00.00 Hour of 13th Feb, 2024 to 23.59 Hour of
Galaxy Book 3 360 all variants
31st December, 2024 (“Offer Period”)
Galaxy Book 3 Pro 360 all variants

Galaxy Book 3 Ultra all variants

Terms & Conditions for Extended Warranty:


● The Terms and Conditions of this extended warranty are supplement and in addition to the Terms
and Conditions of Standard Warranty Card supplied with the product.
● 1st Year of warranty is the Standard Manufacturer’s Warranty as detailed in the warranty card
which is applicable from date of invoice. The remaining one year extended warranty, which is
applicable from the date of expiry of the standard warranty.
● This extended warranty is confined to the first purchaser (“Purchaser”) of the product only and is
non-transferrable.
● Customer should retain the original invoice to claim the Offer.
● Repair or replacement will be carried out through the Company's Service Centers or its Authorized
Service Centers or it's Dealer's Service Centers.
● In the event of repairs/replacement of any part/s of the product, this extended warranty will
thereafter continue and remain in force only for the unexpired period of the extended warranty.
Moreover, the time taken for repair/replacement and in transit whether under the warranty or
otherwise shall not be excluded from the extended warranty period.
● During the period of the extended warranty, the company's obligation shall be limited to repair or
providing replacement of part/s only.
● In the event of any unforeseen circumstance, and spares not being available, the company's
prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution
in lieu of repairs.
● The extended warranty does not cover any accessories external to the product.
● Extended warranty is subject to verification of the documents and/or information provided by the
customer and Samsung reserves the right to seek such additional documents and/or information
from the customer as it may deem appropriate.
● In case the customer wants to cancel the extended warranty before completion of the extended
warranty period, there shall be no refund of the charges for the unexpired period of the extended
warranty.
● The warranty does not apply to normal wear & tear of the parts or defects caused by household
pets, rats, cockroaches or any other animals or insects.
● The warranty does not cover the damage or loss caused by accident, lighting, water, fire or other
acts of God, improper ventilation, dropping or excessive shock or any external cause beyond
Samsung’s control. In case services are required as a result of the causes stated above, such services
shall be at extra charges.
● This extended warranty will not be applicable in any of the following cases:
● The product is not purchased from an authorized dealer of the company in India.
● The product is not used according to instructions given in the instruction manual.
● Defects caused by improper usage as determined by the company’s personnel.
● Modification or alteration of any nature is made in the electrical circuitry/ or physical construction
of the product.
● Repair work is carried out by persons/agencies other than authorized by the Company.
● The product is used for commercial purpose.
● The conditions of the premises do not confirm to the recommended operating conditions of the
product.
● The original serial number is removed, obliterated or altered from the product or its cabinet.
● This extended warranty does not cover the damages to the product while in transit to service Centre
or purchaser's residence.
● Decision of the Company in relation to the extended warranty and matter(s) incidental thereto shall
be final and binding on the Purchaser. Dispute if any with respect of the same should be sent in
writing to Samsung India Electronics Private Limited, 6th Floor, DLF Centre, Sansad Marg, New
Delhi - 110001. The existence of dispute, if any, shall not constitute a claim against Samsung. Any
and all disputes, controversies and conflicts (“Disputes”) arising out of the extended warranty shall
be subject to the exclusive jurisdiction of the courts located at New Delhi. For any queries/issues
related to the Company’s products the Purchaser can call on the Company’s helpline on Toll Free:
1800407267864.
● Extended warranty is being offered by Samsung in its sole discretion and Samsung reserves the
right to refuse, suspend or withdraw the extended warranty at any time without prior notice.
Samsung disclaims any and all claims and liabilities with respect to this Offer. Under no
circumstances shall Samsung and/or its affiliates and/or their directors, officers, agents or
employees be held.
General Terms
● The Extended warranty offer will be applicable over & above the standard 12 months warranty
period.
● The Offer will be activated automatically within 45 days of Device’s delivery on the Serial Number
(of the Device)delivered to eligible user.
● Offer is valid only for select customers buying under Corporate Program from Samsung Exclusive
Stores.
● All standard terms of warranty will apply www.samsung.com/in/support/warranty/

Other terms & Conditions:


1. In case of any issues related to the Offer, please contact Samsung Customer Support.
2. Samsung reserves the right to terminate, modify, and extend the timelines and features, at any time
at its absolute discretion.
3. All terms warranty terms published on www.samsung.com/in/support/warranty/ will apply.

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