MCL2 Final Draft
MCL2 Final Draft
COLLEGE OF EDUCATION
Virac, Catandunes
1st Sem/SY2022-2023
RESEARCH PROJECT
IN
MCLINGUIS 2
(Language, Culture and
Society)
When two people of different cultures encounter each other, they not
only have different cultural backgrounds but their systems of turn –
talking are also different. Cross cultural communication will be more
effective and easier if both the speakers have knowledge of the turn
taking system being used in the conversation (For example: One person
should not monopolize the conversation or only one person should talk
at a time).
COMMUNICATION
What is communication? Communication is the sending and receiving
of information and can be one-on-one or between groups of people, and
can be face-to-face or through communication devices. Communication
requires a sender, the person who initiates communication, to transfer
their thoughts or encode a message. This message is sent to
the receiver, a person who receives the message, and finally, the
receiver must decode, or interpret the message. This sounds simple
enough but is more complicated.
Language involves symbols and signs and is distinct to the culture that
speaks and writes in that language. Effective communication requires a
shared language and understanding of common concepts. It's also
important to bear in mind that a receiver may interpret what the sender
puts out differently than what the sender intended, and that this is less
likely if the two share the same culture and language.
ELEMENT OF COMMUNICATION
(1) Sender:
The person who intends to convey the message with the intention of
passing information and ideas to others is known as sender or
communicator.
(2) Ideas:
This is the subject matter of the communication. This may be an
opinion, attitude, feelings, views, orders, or suggestions.
(3) Encoding:
Since the subject matter of communication is theoretical and intangible,
its further passing requires use of certain symbols such as words, actions
or pictures etc. Conversion of subject matter into these symbols is the
process of encoding.
(4) Communication Channel:
The person who is interested in communicating has to choose the
channel for sending the required information, ideas etc. This information
is transmitted to the receiver through certain channels which may be
either formal or informal.
(5) Receiver:
Receiver is the person who receives the message or for whom the
message is meant for. It is the receiver who tries to understand the
message in the best possible manner in achieving the desired objectives.
(6) Decoding:
The person who receives the message or symbol from the communicator
tries to convert the same in such a way so that he may extract its
meaning to his complete understanding.
(7) Feedback:
Feedback is the process of ensuring that the receiver has received the
message and understood in the same sense as sender meant it.
LISTEN
Hearing is not listening. When you listen, you have the intention or the
conscious effort to process the meaning of the words that is being said to
you. By doing this, you give the person you are talking to, the time for
him to finish what he or she needs to say before you begin.
But it is also important to listen to him/her with an open mind. Keep
his/her cultural background in mind. Does he/she mean what he/she says
exactly or not. Most English speaking countries tend to be more specific
and direct, these are called low-context communicators, while some are
high-context communicators which tends to be more elaborate. It is
better to be mindful of the non-verbal gestures or cues from high context
communicators to effectively understand them.
ACCEPTANCE
Sometimes it is not enough to listen to someone. It is much better if you
comprehend what they really mean. And accept the fact that we have
cultural dissimilarity. If we accept these differences, the more we will
be able to communicate to them properly. Many global leaders use
interpreters when dealing with other nationalities but the potential for
misunderstanding grows. That’s why adapting to this challenge is
necessary. Cross cultural knowledge is essential to anyone’s growth
and success. Accept that cultural disparity are not barriers, just
challenges that we have to welcome and find ways to work with.
So, those are the 4 keys on effective cross-cultural communication.
Remember those tips to guide you on resolving cultural conflicts, issues
and problems. But remember, this does not stop in just learning a new
language, it is a continuous acquisition of knowledge and skills in
making good relationship to members of other cultural groups.
CULTURAL BARRIERS OF EFFECTIVE
COMMUNICATION
1- ETHNOCENTRISM
We all have a natural tendency to look at other cultures through
our own lenses. Ethnocentrism happens when we implicitly
believe our way of doing things and seeing things is the right and
only way. As a result, we negatively judge behaviours that don’t
conform to our world vision. We perceive other’s behaviours as
odd and improper. Ethnocentrism also creates an “us versus them”
mentality that can be detrimental. In a previous company I worked
for, countless times I’ve heard the French complain about the
Americans in an ethnocentric way and vice-versa.
2- STEREOTYPING
It’s also common to rely on oversimplified clichés about people from
different cultures. In fact, there are quite a few cross-cultural trainings in
the market that are focused on memorizing cultural differences and can
reinforce stereotyping. Learning about differences can be useful as a
starting point. But individuals are unique; you can never predict a
person’s behaviour based on his or her nationality. When we were
moving to the UK, French friends told us, The British never invite you
for dinner, which is a common social activity in France. We happen to
have the loveliest British neighbours who invite us for dinner often.
3- PSYCHOLOGICAL BARRIERS
To manage cross-cultural teams successfully, you need to flex your own
style. It’s not easy to go against your natural preferences. People can feel
unauthentic and incompetent. I know the case of a French manager who
went to the United States.
He found out that his typical French style of giving feedback, focused on
what was “wrong” rather than on what was working well, was
undermining his team’s confidence. He realised what the problem was,
but he felt artificial acting the “American” way. He went back to France
as soon as he could.
4- LANGUAGE BARRIERS
All teams have a common language, but when some people are more
fluent than others, it creates social distance between members. In global
teams, people who are less fluent in English tend to withdraw from
communication, which means the team may not get all the input it needs.
Understanding what’s said can be challenging if people speak too fast or
use too much slang. This also might have an influence on how people’s
competence and performance are perceived. I worked for an
organisation where non-English native speakers felt that their career
progression opportunities were not the same as for English native
speakers.
5- GEOGRAPHICAL DISTANCE
In global virtual teams, people don’t get the chance to interact and build
relationships with each other as in a traditional office environment. And
the less you know about people, the less you share information with
them. Collaboration within virtual teams is, therefore, more challenging.
Groups outside of the head office can also feel excluded. On the other
hand, head office group members might think that other colleagues are
not contributing. Differences in time zones also can be challenging.
Often if you’re not in the headquarters, you are expected to cope with
meeting timings that are less convenient. I know of a highly talented
woman who left a global senior leadership role because she got tired of
having frequent meetings in the night.
6- CONFLICTING VALUES
Culture is like an iceberg: what you see are the behaviours, and those are
influenced by the invisible values under the water line. Cultural clashes
happen when other people’s behaviour compromises our own values.
Often, when you don’t understand or don’t agree with a behaviour, it
means that there are conflicting values under the water line. There is no
right or wrong way of doing things; it’s just a matter of cultural norms.
Below, you’ll see a (non-exhaustive) list of common conflicting cultural
values:
Cultures that place a high value on “face” and group harmony may be
averse to confrontation, like in China. In other cultures, having a “good
fight” is a sign of trust, like in the Netherlands. People from different
parts of the world also vary in the amount of emotion they show during
professional conversations. For example, Italians raise their voices,
while the British are more composed.
Informality vs. formality
COMPONENTS OF CULTURE
Symbols
Every culture is filled with symbols, or things that stand for something
else and that often evoke various reactions and emotions. Some symbols
are actually types of nonverbal communication, while other symbols are
in fact material objects. As the symbolic interactionist perspective
discussed in emphasizes, shared symbols make social interaction
possible.
Let’s look at nonverbal symbols first. A common one is shaking hands,
which is done in some societies but not in others. It commonly conveys
friendship and is used as a sign of both greeting and departure. Probably
all societies have nonverbal symbols we call gestures, movements of the
hands, arms, or other parts of the body that are meant to convey certain
ideas or emotions. However, the same gesture can mean one thing in one
society and something quite different in another society (Axtell, 1998).
In the United States, for example, if we nod our head up and down, we
mean yes, and if we shake it back and forth, we mean no. In Bulgaria,
however, nodding means no, while shaking our head back and forth
means yes! In the United States, if we make an “O” by putting our
thumb and forefinger together, we mean “OK,” but the same gesture in
certain parts of Europe signifies an obscenity. “Thumbs up” in the
United States means “great” or “wonderful,” but in Australia it means
the same thing as extending the middle finger in the United States.
Certain parts of the Middle East and Asia would be offended if they saw
you using your left hand to eat, because they use their left hand for
bathroom hygiene.
Language
Norms
Rituals
Our examples show that different cultures have different norms, even if
they share other types of practices and beliefs. It is also true that norms
change over time within a given culture. Two obvious examples here are
hairstyles and clothing styles. When the Beatles first became popular in
the early 1960s, their hair barely covered their ears, but parents of
teenagers back then were aghast at how they looked. If anything,
clothing styles change even more often than hairstyles. Hemlines go up,
hemlines go down. Lapels become wider, lapels become narrower. This
color is in, that color is out. Hold on to your out-of-style clothes long
enough, and eventually they may well end up back in style.
Values
even before they can read and write.ving gifts, music, and food
(Hathaway, 1997).
OBSTACLES TO COMMUNICATION
Language Barriers
Language and linguistic ability may act as a barrier to
communication.
However, even when communicating in the same language, the
terminology used in a message may act as a barrier if it is not fully
understood by the receiver(s). For example, a message that includes a lot
of specialist jargon and abbreviations will not be understood by a
receiver who is not familiar with the terminology used.
Regional colloquialisms and expressions may be misinterpreted or even
considered offensive. See our page: Effective Speaking for more
information.
Psychological Barriers
The psychological state of the communicators will influence how the
message is sent, received and perceived.
For example:
If someone is stressed they may be preoccupied by personal concerns
and not as receptive to the message as if they were not stressed.
Stress management is an important personal skill that affects our
interpersonal relationships.
Anger is another example of a psychological barrier to communication.
When we are angry it is easy to say things that we may later regret, and
also to misinterpret what others are saying.
More generally people with low self-esteem may be less assertive and
therefore may not feel comfortable communicating - they may feel shy
or embarrassed about saying how they really feel, or read unintended
negative sub-texts in messages they hear.
.
Physiological Barriers
Physiological barriers to communication may result from the
receiver’s physical state.
For example, a receiver with reduced hearing may not fully grasp the
content of a spoken conversation especially if there is significant
background noise.
Physical Barriers
An example of a physical barrier to communication is geographic
distance between the sender and receiver(s).
Communication is generally easier over shorter distances as more
communication channels are available and less technology is required.
The ideal communication is face-to-face.
Although modern technology often helps to reduce the impact of
physical barriers, the advantages and disadvantages of each
communication channel should be understood so that an appropriate
channel can be used to overcome the physical barriers.
Systematic Barriers
Systematic barriers to communication may exist in structures and
organisations where there are inefficient or inappropriate information
systems and communication channels, or where there is a lack of
understanding of the roles and responsibilities for communication. In
such organisations, people may be unclear of their role in the
communication process and therefore not know what is expected of
them.
Attitudinal Barriers
Attitudinal barriers are behaviours or perceptions that prevent
people from communicating effectively.
Attitudinal barriers to communication may result from personality
conflicts, poor management, resistance to change or a lack of
motivation. To be an effective receiver of messages you should attempt
to overcome your own attitudinal barriers to to help ensure more
effective communication.
Perceptual Barriers
Emotional Barriers
Sometimes the barrier is simply fear of what others think about us,
which may come from being taught to “mind our Ps and Qs” or
“never speak until you are spoken to” when we were children.
Cultural Barriers
Gender Barriers
Did you know that there are distinct differences between the speech
patterns of men and women? The reason lies in the different ways
our brains are wired.
When a man speaks, he uses the left side of the brain, but not a
specific area of it. When a woman speaks, she uses both sides of the
brain in two specific locations. This is why men tend to speak in a
linear and compartmentalised way, whereas women speak more
freely in a way that mixes logic and emotion.
Interpersonal Barriers
As you communicate, try to change your own thoughts and feelings and
see how it improves the interaction. This is often the first step to
breaking down communication barriers and building better
relationships. Boost your everyday communication skillsctive
communication.
DISCOVERING CHARACTERISTICS OF
OTHER CULTURE
Culture is Learned
So, let’s start with the first of the characteristics of culture–culture is
learned. Culture is not genetic—we are not born with culture. A baby
can be raised in any culture, and he or she will learn that culture, that
religion, that language, and the skills that are important in that culture,
whether it’s spear-throwing or computer programming. We learn our
culture as we grow up in it, through a process called enculturation. It is
also known as socialization.
Culture is Shared
Let’s move on to the next of the characteristics of culture–culture is
shared. Culture is something that a group of people shares–it is shared
practices and shared understandings. If one person thinks something or
behaves a certain way, that is not culture–it is a personal habit. But if
most of the people in a society do it, then it is culture. Culture is shared
between members of a group, meaning they all think and behave the
same way because they grew up in the same culture.
People who are in the same culture are able to interact with each other
without constant misunderstandings (for the most part) because
everyone understands each other’s thoughts and actions. For example, if
you are American, you stretch out your hand when you meet someone,
and all other Americans know you are expected to reach out your own
hand and shake hands as a greeting. But if you are from another culture,
and you see an outstretched hand, you might think the person wants you
to hand them something, or maybe you’d think that they are going to hit
you. Because you are from a different culture, you don’t have the same
shared understanding of what an outstretched hand means.
Culture is Symbolic
Now let’s move on to the next of the characteristics of culture–culture is
symbolic. Culture is based on symbols, and culture is spread from
generation to generation through symbols. People learn their culture’s
beliefs and behaviors through symbols.
But what is a symbol? A symbol is something that means or stands for
something else. For example, wedding rings stand for marriage, and our
nation’s flag stands for our country. Symbols are common in religions
too, like a Christian cross or a Jewish Star of David. Another example of
a symbol is how a red light means “stop” and a green light means “go.”
Culture is Integrated
Now let’s move on to another of the characteristics of culture–culture is
integrated. Culture is a complex system, made up of many parts that are
interconnected and related to each other. Some examples of the parts of
culture are education, technology, marriage, medicine, economics,
family, beliefs and religion, government, and language.
When one part of the system changes, other parts also change, since
everything is connected. One part can influence the others. For example,
a few generations ago, American women were homemakers and
mothers. But, now, most American women are in the workforce.
Because of this change, other parts of American culture changed, such as
attitudes towards marriage and family. Now, divorce is more common,
and people may live together without being married. Also, now there are
daycare centers to care for children while the mothers go to work.
Because one part of the cultural system changed, other parts changed as
well.
Culture is Adaptive
Now let’s move on to the next of the characteristics of culture–culture is
adaptive. Adaptation is how an organism adjusts to its environment.
There is biological adaptation, which involves biological changes.
Over time, humans have biologically adapted to their environment–for
example, people who live closer to the equator tend to have darker skin
color, while those who live further from the equator tend to have lighter
skin color. The darker skin color protects people from the higher
amounts of UV radiation in areas near the equator.
But there is also cultural adaptation, where culture helps humans adapt
to their environment. For example, we weren’t born with fur coats to be
able to survive in cold climates. But culture has given us a way to make
clothing, build fires, and create shelters so that we can adapt to living in
cold climates. Because culture helps people adapt, people can live in
many different environments on Earth, and even in outer space! We
have also adapted using culture by creating things like antibiotics and
vaccines, and by creating agricultural techniques that allow us to
produce huge amounts of food.
Culture is Dynamic
And now let’s move on to the last of the characteristics of culture–
culture is dynamic. Cultures are not static–they change over time. But
why do they change? One way they change is through
diffusion. Diffusion is the spreading of an idea, thing, or behavior
between cultures. Cultures are not isolated–different cultures have been
in contact with each other throughout history.
Here’s an example of diffusion. Traditionally, many sub-Saharan
African cultures thought that larger women were beautiful, and thin
women were not attractive. But now, the Western ideas of thin women
being beautiful and larger women being unattractive are being spread to
those African cultures. In some places, women in those cultures are now
adopting these Western values and are trying to lose weight.