Module 6 - Communicating
Module 6 - Communicating
LEARNING OUTCOMES
What is communication?
Functions of Communication
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2. Motivation Function - Communication is also
oftentimes used as a means to motivate employees to
commit themselves to the organization’s objectives.
1. Develop an idea.
The most important step in effective
communication is developing an idea. It is important
that the idea to be conveyed must be useful or of
some value. An example of a useful idea is how to
prevent accidents in the workplaces.
2. Encode
The next part is to encode the idea into words,
illustrations, figures, or other symbols suitable for
transmission. The method of transmission should be
determined in advance so that the idea maybe
encoded to conform with the specific requirements of
the identified method.
3. Transmit
After encoding, the message is now ready for
transmission through the use of an appropriate
communication channel. Among the various channel
used includes spoken word, body movements, the
written word, television, telephone, radio, social
media, an artist paint, electronic mail, etc.
Proper transmission is very important so the message
sent will reach and hold the attention of the receiver.
To achieve this, the communication channel should be
free of barriers or interference (sometimes referred to
noise).
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4. Receive
The next step in communication process is the actual
receiving of the message by the intended receiver.
The requirement is for the receiver to be ready to
receive at the precise moment the message relayed
by the sender. The message may be initially receive
by a machine or by a person. In any case, the
communication stops when the machines is not turned
or turn on to receive the message, or the person
assigned to receive the message does not listen or
pay attention properly.
5. Decode
The next step is decoding, means translating the
message from the sender into a form that will have
meaning to the recipients. If the receiver knows the
language and terminology used in the message,
successful decoding may be achieved.
If the receiver understands the purpose and
background situation of the sender, decoding will
greatly improve.
6. Accept
The next step is for the receiver to accept or reject the
message.
7. Use
The next step is for the receiver to use the
information. If the message provides information of an
importance to a relevant activity, then the receiver
could store it and retrieve it when required. He may
also discard it as soon as he receives it. It will depend
on his perception of the message.
8. Provide feedback
The last step in the communication process is to
provide feedback to the sender. Depending on the
perception of the receiver, however, this important
step may not be made.
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Forms of Communication
Verbal Communication
Nonverbal Communication
Barriers to Communication
1. Personal Barriers
2. Physical Barriers
3. Semantic Barriers
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Personal Barriers
Physical Barriers
Semantic Barriers
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Techniques for Communicating in Organizations
Downward Communication
1. To give instructions
2. To provide information about policies and
procedures
3. To give feedback about performance
4. To indoctrinate or motivate
Upward Communication
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Techniques used in an Upward Communication:
Horizontal Communication
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STUDENT ACTIVITY/ASSESSMENT
Use A4 size bond paper for your activity sheets. Submit your Student
Activity/Assessment (hardcopy and handwritten) to
* thru the UEP municipal link or university main link
* any mode that will be deemed safe for you and me, on or before
November 3, 2021.
REFERENCES
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