Ba Job Description Apr 17

Business Analyst
Role brief
Directorate Strategy & Corporate Services

Base location Bristol
Grade C
Job level
ection 16
Job family Professional Services
Date May 2017
Reports to Head of Quality Management & Project Delivery
Responsible for Business analysis across systems, software, and business processes.
1. Background
This post sits within the strategy and corporate services directorate.
We lead Jisc’s strategic planning in support of research, learning and teaching, further education and skills and our
international priorities. We also analyse data and provides management information to inform our business planning,
decision making, risk management and reporting.
We provide support to the Jisc board, managing relationships with core funders and owners and helping our senior
managers use their time most efficiently and effectively.
We also help Jisc to operate as a single, conceptual organisation, providing accessible corporate services and
functions such as IT, facilities, legal and contracts and people services.
2. Purpose and scope

The purpose of this role is to act as a liaison between the business and technical development teams to ensure
business requirements are understood and translated into system and process functionality.
The Business Analyst will work with stakeholders from all business units and related third parties to gather and record
user requirements for new and existing technology initiatives, as well as changes to processes and systems. They will
closely work with the project team to ensure user requirements are understood before and during the development
phase.
The post holder will be responsible for engaging with project managers, system owners and business users to ensure
processes are defined and documented. Where appropriate these documented processes will be used by the
development team to build and deliver solutions so the business analyst will have the ability to turn business
requirements into technical processes.
Functionality and process testing may be required in this role, with the business analyst responsible for compiling test
scripts and conducting testing where appropriate.
Examples of current initiatives include the implementation of a CRM tool (Salesforce); integration of events and
marketing within the CRM; introducing several new business systems such as a Finance ERP and HR & payroll system;
and introducing an enterprise data strategy. The business analyst will work with the head of quality management &
project delivery to ensure the project teams are supported and the requirements of business users are represented.
Page 1
The Business Analyst will be a member of the Jisc Group Infrastructure team, and the reporting line will be to the head
of quality management & project delivery with direction being taken from the relevant initiative lead.
3. Key accountabilities and role outputs

Responsibilities will be expected to be developed and finalised over time and will include but will not be restricted to:
• Work with stakeholders across the business to ensure that user stories are clearly defined, delivered and
approved for deployment
• Translate business requirements into detailed system requirements and technical design specifications
• Investigate, model, define and document required business processes
• Carry out requirements analysis for change requests including requirements gathering and participating in
workshops to understand project objectives and scope
• To work with other business analysts and members of Group Infrastructure to develop realistic solutions to
business requirements, taking into account budgets, timescales and costs
• Support the development of training and implementation material
• Assist in integration and acceptance testing
• Participate in sprint planning where applicable
4. Skills, knowledge and experience
Essential Desirable
Qualifications • Business analyst practitioner

qualification or equivalent
Experience • Ability to work with system users to • Experience using agile project
elicit and formally define their management tools such as Pivotal
requirements Tracker
• Experience working with process • Experience working within Scrum or
modelling methodologies such as other agile teams
BPMN • Experience of working with Marketing
• Experience of using cloud based and Events tools such as Eventsforce
applications, for example Salesforce, • Experience of working in a
Office 365 and SharePoint technology-focused company
• Ability to adhere to standards,
methodologies and good practice in
particular ISO9001 and Agile
• Exposure to data governance
frameworks and protocols
• Experience of system testing and
creating test scripts
Knowledge • An understanding of data systems and • Experience of ITIL processes and
system architecture and a willingness to standards
develop understanding in this area • Experience with Lean methodology
and value stream mapping
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Skills • Excellent communication and
interpersonal skills – able to liaise with
staff at all levels in the organisation
• Enthusiastic and motivated personality
• Strong analytical and problem solving
skills
• Ability to work on own initiative within
agreed boundaries
• Ability to work under pressure and
manage conflicting priorities
• Be flexible and adaptable, able to work
on multiple projects at any one time
• Willingness to travel to different Jisc
offices and other locations as required
by the role
5. Key contacts
• Head of quality management & project delivery

• Customer systems manager
• Director group infrastructure
• System owners
• Jisc leadership team members and teams
Important additional information
The head of quality management & project delivery will discuss all elements of the role brief with the appointee
on appointment and after six months, recognising that some elements may need changing.
The above is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that
the post holder may have.
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Business Analyst

Directorate Strategy & Corporate Services

2. Purpose and scope

3. Key accountabilities and role outputs

4. Skills, knowledge and experience

Qualifications • Business analyst practitioner

• Head of quality management & project delivery

Important additional information

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