Republic of the Philippines

DEPARTMENT OF LABOR AND EMPLOYMENT

Region 9

CITIZEN'S CHARTER
(PURSUANT TO R.A. 11032)

FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees

SIMPLE TRANSACTIONS
1 ISSUANCE OF CERTIFICATE Miraflor J. Casanes 3 days 1. Letter request addressed to the DOLE Regional Director Php 500.00
OF EXCLUSION FROM ALIEN Technical Support 2. Valid business /Mayor’s permit of the Philippine based company or enterprise

EMPLOYMENT PERMIT & Services Division (TSSD) 3. Photocopy of passport (Bio page) with valid visa; and

Additional documents shall be required for specific categories, such as the following:

a) For President, Treasurer, and Members of Governing Boards (excluding those listed in
the Foreign Investment Negative List)
-Certified true copy of the updated General Information Sheet (GIS) showing the name and position
of the foreign national
-Certification that the requesting foreign national is a member of the governing board with voting
rights only, will not in any manner intervene in the management and operation of enterprise and with
no intention to obtain gainful employment
- Board secretary’s Certificate of Election
- Contract of Employment of from the Origin company including proof of salary
- Secondment Agreement
b) For Intra Corporate Transferee

- Contract of Employment of from the Origin company including proof of salary

- Secondment Agreement
c) For Contractual Service Supplier:
- Contract of Employment of from the Origin company including proof of salary
- Service contract between the Philippine based company and the foreign company

d) For Consultant:
- Service contract between the Philippine based company and the consultant or foreign consulting
company

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.)
e) For Representative of the foreign Principal/Employer assigned inOrganization of Recruiters
in the Midle East (OLMA):
Letter of Acknowledgement from POEA
2 ISSUANCE OF CERTIFICATION OF Atty. Verna Kate B. Santos 3-7 days FOR INDIVIDUAL NONE
NO/HAS PENDING CASE – Mediation Arbitration & 1. Application for Clearance/Request form or letter request indicating the specific purpose
FOR LABOR STANDARDS, LABOR Legal Service Unit 2. Identification Card of the requesting party
RELATION, OCCUPATIONAL (MALSU) FOR CORPORATION, AGENCY ANG OTHER LEGAL ENTITIES FOR BIDDING PURPOSE
SAFETY AND HEALTH STANDARDS 1. Application for clearance /Request form or letter request indicating
2. Photocopy of the Office Receipt of the bidding fee
3. Pertinent bidding documents showing that the certification of No Pending/ with Pending
Case from DOLE Office is being required of the company. i.e Checklist of eligibility
requirements, Instruction to Bidders and the like
RENEWAL OF LICENSE/CERTIFICATE OF REGISTRATION
1. Application for Clearance /Request Form or letter request indicating the purpose.
2. Identification card of the requesting party.
WITHDRAWAL OF ESCROW DEPOSIT
1. Photocopy of escrow deposit
2. Pertinent bidding documents showing that the certification of No Pending/ with Pending
Case from DOLE Office is being required of the company, i.e Checklist of eligibility
requirement, Instruction to Bidders and the like
3. Identification card of the requesting party
RENEWAL OF LICENSE/CERTIFICATE OF REGISTRATION
1. Application for Clearance /Request form or letter request indicating the purpose
2. Identification card of the requesting party
3 ISSUANCE OF CERTIFICATE OF Claradelia A. Balais 3 days Duly accomplished Application for CSHP for Small Construction Project/s NONE
APPROVAL OF CONSTRUCTION Technical Support
SAFETY AND HEALTH PROGRAM & Services Division (TSSD)
(CHSP) - for Small Construction
Project (for Residential Project/s
(2 storey & below) or minor repair works)

4 ISSUANCE OF Professional Miraflor J. Casanes 3 days The requirement of personal appearance and presentation of PRC license NONE
Mechanical Engineer (PME) Technical Support
Professional Electrical Engineer & Services Division (TSSD)
(PEE) CERTIFICATE OF
APPEARANCE

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
5 WORKING CHILD PERMIT Miraflor J. Casanes 3 days 1. Duly accomplished Application Form Php 100.00
(WCP) Technical Support 2. Proof of schooling (if child is 7 years of age and above an is in school)
& Services Division (TSSD) 3. Brief description of the program of education, training and skills acquisition
(if child is 7 years of age and above and is not enrolled)
4. Childs Birth Certificate or Certificate of Late Registration of Birth
5. Medical Certificate
6. Two (2) passport size photos of the child
7. Any proof of identity (if employer is the parent, guardian or family member other
than parent of the child
8. If employer is in public entertainment or information:
- Certififed true copy of Business Permit or Certifcate of Registration
- Employment Contract of the child
- An express agreeement of the child to the provision of the contract
6 REGISTRATION OF Marcelina B. Arcaya 3 days 1. Duly accomplished Application Form Php 1,000.00
COLLECTIVE BARGAINING DOLE, Zambo. City 2. Copy of the Collective Bargaining Agreement.
AGREEMENT (CBA) Field Office 3. A statement that the Collective Bargaining Agreement was posted in at least two
(ZCFO) conspicuous places in the establishment or establishments concerned for at least five
days before its ratification
4. A statement that the Collective Bargaining Agreement was ratified by the majority of the
employees in the bargaining unit of the employer or employers concerned
5. List of employees/members with corresponding signatures who ratified the CBA

Documents 1- 4 shall be certified under oath by the representative (s) of the employer (s) and
the labor union (s) concerned. All documents shall be submitted in triplicate copies one
original and two duplicate copies.
7 REGISTRATION OF Bonjing A. Langki 1 day 1. Registry of Establishment Application Form in three (3) copies NONE
ESTABLISHMENT UNDER DOLE, Zambo. City 2. Sketch location map.
RULE 1020 OF THE OCCUPATIONAL Field Office 3. Lay-out plan of the place of work
SAFETY AND HEALTH STANDARDS (ZCFO) 4. Photocopy of DTI Certificate of Registration /Business Permit
8 REGISTRATION OF UNION Marcelina B. Arcaya 1 day FOR INDEPENDENT UNION: Php 70.00
DOLE, Zambo. City 1. Duly notarized application form
Field Office 2. Minutes of organizational meeting.

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(ZCFO) 3. Name of all its members comprising at least 20% of the employees in the
bargaining unit
4. Annual Financial Report if the applicant organization has been in existence for one
year or more years, unless it has not collected any amount from the members, in which
case a statement to this effect shall be included in the application
5. Constitution and By-Laws, minutes of adoption or ratification, and the list of members
who participated in it
For Chartered Local/Local Chapter: Php 70.00
1. Duly accomplished and notarized Application Form
2. Charter Certificate
3. The names of the local/chapter's officers, their addresses and principal office of the
local chapter
4. The local/chapter's Constitution ad By-Laws
9 REGISTRATION OF WORKERS Bonjing A. Langki 1 day 1. Duly accomplished and notarized Application Form Php 70.00
ASSOCIATION (WA) DOLE, Zambo. City 2. Names of the association Officers with their addresses and signature
Field Office 3. Minutes of organizational meeting and attendance sheet
(ZCFO) 4. List of members who attended the organizational meeting
5. Financial Report if in existence for at last one year. If less than one year, and

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.) has not collected any amount, a certification to this effect
6. Constitution and By-Laws accompanied by the names and signature of ratifying
members
7. Minutes of adoption and ratification of the of the CBL, date/s when ratification
was made and list of ratifying members
10 ISSUANCE OF AUTHORITY TO Corazon Fatima P. Fallorin 2 days 1. Certificate of Registration from the Department of Trade and Industry (DTI), or a Php 5,000.00
RECRUIT OUTSIDE Technical Support copy of the Articles of partnership or Incorporation duly registered with the Securities and
REGISTERED BUSINESS & Services Division (TSSD) Exchange Commission (SEC)
ADDRESS (PEA) 2. A sworn statement of networth for single proprietorship or proof of paid capital
for partnership/corporation;
3. Owner’s certificate/title of office location or contract of lease of office space for at
least one (1) year;
4. NBI clearance of the applicant of the partners in the case of a partnership or all
the officers and members of the Board of Directors, in the case of a corporation;
5. A verified undertaking that the applicant shall:
a) Not support or engage in acts involving illegal recruitment, trafficking in
persons, violation of Anti-Child Labor Law or crimes involving moral
turpitude or similar activities
b) Ensure that DOLE Standard Recruitment are adhered by the parties;
c) Not collect any fees whatsoever from the applicants;
d) Assume full responsibility for all acts of its officers, employees and
representatives in connection with recruitment and placement activities
6. Name of the Office Manager and Office Secretary or clerk
7. Specific address and location map of the Office/proposed Office;
8. List of authorized representatives, if any who must be at least college level
and/or with relevant training or experience in the recruitment industry; and
9. Certificate of participation/attendance of agency’s management representative to
a pre-application seminar conducted by DOLE Regional Office/Field Offices.

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
COMPLEX TRANSACTIONS
ISSUANCE OF ALIEN EMPLOYMENT Fees:(Section 6)
11
PERMIT Miraflor J. Casanes 3-7 days A. All applications for AEP shall be filed and processed at the DOLE Regional
Technical Support Office or Field Office having jurisdiction over the intended place of work. Permit fee of Php 9,000.00
& Services Division (TSSD) for 1 year validity or a
A duly accomplished Application Form with the following documentary fraction thereof (at least
requirements must be submitted: 30 days shall be
Photocopy of passport with visa, except for temporary visitor’s visa in case of considered one (1)
1. Renewal of certificate of Recognition for Refugees or Stateless Persons; whole year) plus
2. Original copy of notarized appointment or Contract of Employment enumerating Php 4,000.00 for every
duties and responsibilities, annual salary, and other benefits of the foreign additional year of validity
national; or a fraction thereof
3. Photocopy of Mayor's Permit to operate business , in case of locators in which shall not exceed
economic zones, Certification from the PEZA or the Economic Zone Authority three (3) years
is located and operating within the ecozone, while in case of a construction
company, photocopy of license from PCAB or DO 174-17 Registration should Permit fee shall be paid
be submitted in lieu of Mayor’s Permit; and upon submission of
4. Business Name Registration and application form with Department of Trade application, broken
and Industry and the(DTI) or SEC Registration and General Information Sheet down as:
(GIS); Php 4,000.00 as publication
5. If the position titles of the foreign national is included in the list of regulated fee, for new AEP
professions, a special Temporary Permit (STP) from the Professional application
Regulations Commission (PRC); Php 1,000.00 as filing fee
6. IF the employer is covered by the anti-Dummy Law, an Authority to Employ and
foreign national (ATEFN) from the DOJ or from the DENR in case of mining Php 4,000.00 as permit fee
for one year validity
B. In the case of foreign nationals to be assigned in related companies, applications may be or a fraction thereof; plus
filed in the Regional Office or Field Office having jurisdiction over any of the applicant's Php 4,000.00 for every
intended place of work additional year of validity
or a fraction thereof
C. Additional position of the foreign national in the same company or subsequent
assignment in related companies during the validity or renewal of the AEP will be subject A courier fee of Php 200.00
for publication requirement. A change of position or employer shall require an application shall be charged to the
for new AEP. foreign national upon the
implementation of the
D. At any given time, only one (1) AEP shall be issued to a foreign national. AEP Online system.

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
For AEP Card Replacement:
(cont.)
information or entries in
the AEP shall be subject
to payment of Php1,500.00
in case of loss of AEP,
request for replacement
shall be supported by a
duly notarized Affidavit of
Loss
12 ISSUANCE OF CERTIFICATE OF Claradelia A. Balais 5 days 1. Letter of intent NONE
APPROVAL OF CONSTRUCTION Technical Support 2. Construction Safety and Health Program
SAFETY AND HEALTH & Services Division (TSSD) 3. Revised Application Form for Evaluation /Approval of Construction Safety and Health
PROGREAM (CSHP) Program (CSHP)
- COMPLEX 4. Photocopy of Registration Form received and approved by the concerned DOLE
Regional Office
- Per Rule 1020 of the Occupational Safety and Health Standards
5. Photocopy of invitation to Bid/Project Contract, Notice to Award (NOA) & Notice to
Proceed (NTP)

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.) 6. Photocopy of Certificate of Completion on required Training of all designated OSH
Personnel
- Safety Officer – Basic Occupational Safety and Health Training for Safety Officer
- OH Nurse- Basic Occupational Safety and Health Training for OHNurse (if any)
- First Aider – Standard First Aid Training and valid PRC ID as First Aider
- OH Physician – Basic Course on Occupational Medicine (if any)
7. Certificate of Inspection and Testing of Construction Heavy Equiptment conducted by an
Organization accredited by DOLE (if any)
8. Skill Certificate of Construction Heavy Equipment operators issued by TESDA (if any)
9. Contract with nearby hospital/clinic in lieu of the required infirmary hospital (if any)
10. PCAB License
13 ISSUANCE OF PERMIT TO Corazon Fatima P. Fallorin 5 days 1. Copy of Certificate of Registration from SEC, DTI, CDA, DOLE, whichever is applicable Php 3,000.00
CONDUCT JOB FAIR Technical Support 2. Copy of valid NBI and/or Police clearance of the owner, partner, officers of the
& Services Division (TSSD) sponsor/ Organizer
3. Proof of net worth amounting to Php 500,000.00 or paid up capital of Php 2,000,000.00
4. Copy of appropriate licenses of participating entities
- Proposed list of participating entities
- List of job vacancies for local employment and approved Job Orders for overseas
employment
- Certificate of No Objection from the LGU/PESO
5. Location map with the proposed Job Fair Venue Layout
6. Registration with Phil-Jobnet
14 ISSUANCE OF LICENSE TO Corazon Fatima P. Fallorin 10 days 1. Certified copy of the Certificate of Registration of firm or business name from the Php 5,000.00
OPERATE PRIVATE EMPLOYMENT Technical Support Department of Trade and Industry (DTI) in the case of single proprietorship; or a (Filing Fee )
AGENCY (PEA) & Services Division (TSSD) certified copy of the Articles of Partnership or Incorporation duly registered with
the Securities and Exchange Commission (SEC), in the case of partnership or a
corporation;
2. A sworn statement of networth for single proprietorship or proof of paid capital
for partnership/corporation
3. Owner’s certificate/title of office location or contract of lease of office space for at
least one (1) year;
4. NBI clearance of the applicant of the partners in the case of a partnership or all
the officers and members of the Board of Directors, in the case of a corporation;

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.) 5. A verified undertaking that the applicant shall:
a) Not support or engage in acts involving illegal recruitment, trafficking in
persons, violation of Anti-Child Labor Law or crimes involving moral
turpitude or similar activities.
b) Ensure that DOLE Standard Recruitment are adhered by the parties;
c) Not collect any fees whatsoever from the applicants;
d) Assume full responsibility for all acts of its officers, employees and
representatives in connection with recruitment and placement activities
6. Name of the Office Manager and Office Secretary or clerk
7. Specific address and location map of the Office/proposed Office
8. List of authorized representatives, if any who must be at least college level
and/or with relevant training or experience in the recruitment industry
9. Certificate of participation/attendance of agency’s management representative to
a pre-application seminar conducted by DOLE Regional Office/Field Offices.
15 ISSUANCE OF AUTHORITY TO Corazon Fatima P. Fallorin 10 days NEW Php 5,000.00
OPERATE BRANCH OFFICE Technical Support FOR SINGLE PRORIETORSHIP: (Filing Fee, if new) )
(PEA) & Services Division (TSSD) 1. Application Form Php 2,000.00
2. Certified copy of the Certificate of Business Name Registration and Certification (Filing Fee, if renewal)
from DTI. Php 15,000.
3. Contract of Lease for two (2) years or Owner’s Certificate /Tittle or Office (License Fee)
Location.
- Minimum office floor area of 50 square meters
4. Updated NBI Clearance of the applicant owner.
5. Organizational Structure and list of all officers and personnel with their
respective bio-data and ID size picture and detailed description of their duties
and responsibilities.
6. Specific address, location map and picture of the office space and facilities.
7. ITR for the last 2 years, if applicable
8. Sworn Statement of Assets and Liabilities with a minimum net worth of
Php200,000.00

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.) 9. List of authorized representatives, if any; who must be at least high school graduate with
diploma or other proof of educational attainment, duly authenticated NBI clearance and
Special Power of Attorney (SPA)
9. Surety Bond for two (2) years worth Php100,000.00
NEW
FOR CORPORATION AND PARTNERSHIP:
1. Application Form
2. SEC Registration/By-Laws/Articles of Incorporation/Articles of Partnership
- Must have a minimum paid-up capital of Php5000,000.00 for corporation
- Must have a minimum net worth of Php 200,000.00 for partnership
16 REGISTRATION OF Miraflor J. Casanes 10 days Duly accomplished application form with the following documentary requirements must be submitted: Php 100,000,.00
CONTRACTORS AND SUB Technical Support (including 2 days
CONTRACTORS (D.O. 174-17) & Services Division (TSSD) validation) 1. A certified true copy of a certificate of registration of firm or business name from the Securities
and Exchange Commission (SEC), Department of Trade and Industry (DTI), Cooperative Development
Authority (CDA), or from the DOLE if the applicant is a labor organization;
2. A certified true copy of license or business permit issued by the local government unit or units
where the contractor operates;
3. A certified listing , with proof of ownership or lease contract, or facilities, tools, equipment, premises,
implements, machineries and work premises, that are actually and directly used by the contractor in
the performance or completion of the specific job or work contracted out. In addition, the applicant
shall submit a photo of the office building and premises where it holds office
4. A copy of audited financial statement if the applicant is a corporation, partnership, cooperative or
a labor organization, or a copy of the latest ITR if the applicant is a sole proprietorship; and
5. A sworn disclosure that the registrant, its officers and owners or principal stockholders or any one
of them, has not been operating or previously operating as a contractor under a different business
name or entity or with pending case of violations of these Rules and/or labor standards, or with a
cancelled registration. In case any of the foregoing has a pending case, a copy of the complaint and
the latest status of the case shall be attached.
FOR RENEWAL: All above-mentioned requirements including the following:
1. Certification of membership and proof of payment of SSS, Philhealth, BIR , ECC and Pag-Ibig
contributions for the last three (3) years, as well as loan amortization; and

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 FRONTLINE SERVICE Person in Charge Process Time Documentary Requirements Fees
(cont.) 2. Certificate of pending or no pending labor standards violation case/s with the National Labor
Relations Commission (NLRC) and Department of Labor and Employment (DOLE). The pendency of a
case will not prejudice the renewal of the registration, unless there is a finding of violation of labor
standard by the DOLE Regional Director

HIGHLY TECHNICAL TRANSACTION

17 ISSUANCE OF PERMIT TO Miraflor J. Casanes 15 days Application for clearing of mechanical or electrical plans shall be submitted to the DOLE-
OPERATE MECHANICAL Technical Support Regional Office (RO) which has jurisdiction over the workplace where the mechanical
EQUIPMENT AND ELECTRICAL & Services Division (TSSD) equpment or electrical installation will be placed, including the following:
FACILITY A. 1. One printed copy of the application of mechanical or electrical installation plans;
2. Approved and cleared Mechanical Plans
3. Signing professional engineer's certificate of appearance from DOLE
4. Photocopies of professional tax receipt
5. Professional Regulation Commission-issued Identification Card; and
B. One compact disc (CD) or universal serial bus (USB) flash drive containing the
requirements enumerated above, in read-only portable document format. (PDF)

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