Who we are?
LeadSquared is a leading Sales Execution and Marketing Automation platform used
by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells
and Field Sales processes. Customers control the buying process in the digital
economy. Traditional CRM and marketing systems are old schools in serving the
needs of high velocity sales processes. LeadSquared offers next generation, AI
enabled automation process engine that helps organizations automate, analyze and
optimize their sales and marketing processes.
LeadSquared has been recognized as one of the fastest growing companies in the
world:
• Among Top 50 fastest growing tech companies in India as per Deloitte
Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year
award
• Among Top 100 fastest growing companies in FT 1000: High-Growth
Companies Asia-Pacific
• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
LeadSquared is backed by institutional investors like GAJA Capital, Stakeboat Capital
and angels like Jyoti Bansal.
Role
The Customer Success team at LeadSquared is a critical element of our future
success. We are looking for people who love the job of making customers happy,
who love making customers successful and who can understand the pain of
customers.
Customer Success perfectly blends technical and non-technical elements, presenting
exciting challenges and a steep learning curve every day. As a Customer Success
Manager (CSM), you will have the opportunity to collaborate with various
departments within the organization, including:
- Order to Cash (O2C)
- Cash Operations
- Professional Services
- Product Support
- Development Teams
- Legal and more.
Customer Success is a highly exciting and diversified role. It offers the chance to
interact with a wide range of people, from CEOs and COOs of client organizations to
sales users within the same company. Every day brings new challenges, experiences,
and learning opportunities.
In this role, you will be involved in:
- Business Analysis: Understand client needs, analyze their requirements, and deliver
tailored solutions.
- Implementation: Oversee the onboarding process, ensuring smooth transitions
and effective adoption of our platform.
- International Client Interaction: Engage with clients across the globe, providing
exceptional support and building lasting relationships.
About the Internship:
- Duration: 6 months
- Team: US Team
- Timings: 6 PM to 3 AM (IST)
- Opportunity: Full-time conversion upon successful completion
This is a fantastic opportunity to gain hands-on experience, work with a diverse team,
and make a significant impact on our clients' success.
If you are motivated, eager to learn, and ready to take on new challenges, we
encourage you to apply for our Customer Success Internship.
Responsibilities
• Engage and individually manage a large volume portfolio of key customer
accounts.
• Work closely with stakeholders within each customer account to identify
their workflow processes and business challenges to create a Business
Requirements document and project plan in regard to the successful
implementation
• Identify and prioritize accounts based on outstanding issues, growth
opportunities, strategic value and renewal timeframe
• Work collaboratively with various internal team/individuals for the best
interest of the customer (engineering, sales, etc.)
Qualifications
• Bachelor’s Degree or equivalent work experience in the software industry
• Extensive technical account management & customer engagement
experience
• Must have had hands on working knowledge of Implementation
experience with any of the business applications
• Excellent written & verbal communication skills
• Willing to work in US time zone
