Labsheet DTM2033 - Lecturer

LAB SHEET
GLOBAL DISTRIBUTION
SYSTEM
(DTM2033)
DEPARTMENT OF POLYTECHNIC EDUCATION
MINISTRY OF EDUCATION MALAYSIA
LECTURER COPY
DTM2033 Global Distribution System
Table of Contents
Course Description 2
Introduction 3
LAB SHEET 1 : INTRODUCTION TO GLOBAL 4
DISTRIBUTION SYSTEM (GDS)
LAB SHEET 2 : ENCODING AND DECODING 13
LAB SHEET 3 : FLIGHT AVAILABILITY 23
LAB SHEET 4 : PASSENGER NAME RECORD (PNR) 39
LAB SHEET 5 : SEAT RESERVATION 66
LAB SHEET 6 : RESERVATION FOR OTHER TOURISM 74

SERVICES
LAB SHEET 7 : FARE DISPLAY AND FARE RULES 77
LAB SHEET 8 : ITINERARY PRICING AND E-TICKETING 88
LAB SHEET 9 : QUEUES 102
LAB SHEET 10 : CURRENCY CONVERSION AND OTHER 108

MISCELLANEOUS FUNCTIONS
LAB SHEET 11 : DIRECT REFERENCE SYSTEM (DRS) AND 116

FORMAT FINDER
LAB SHEET 12 : TIMATIC WEB 125
LAB SHEET 13 : MAKING A RESERVATION 132
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Course Description
COURSE : DTM2033 GLOBAL DISTRIBUTION SYSTEM
CREDIT(S) : 3
PREREQUISITE(S) : NONE
SYNOPSIS
GLOBAL DISTRIBUTION SYSTEM (GDS) is designed for students who want to start a
career in the travel industry or upgrade their professional competence in travel
counseling. The course is designed to familiarize students with the basic standards in air
travel pricing and ticketing, to provide them with sales and customer service skills,
product knowledge and destination awareness and computer reservation systems. It
contains general information about fares and ticketing, reporting plans, ticketing
agreement tables, tickets, and journey and passenger types.
COURSE LEARNING OUTCOMES (CLO)
Upon completion of this course, students should be able to:
1. demonstrate the procedures in GDS: encode and decode. (C2,PLO1)
2. make reservations and ticketing using the correct sequence procedure. (P4,PLO2)
3. utilize various information to handle reservation and ticketing.(P3, PLO6)
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Introduction
This lab sheet offers entry-level training and technological skills, which are
practical to the travel-hospitality industry. The lab sheet material will teach you how to
operate a Global Distribution System (GDS). A GDS is an efficient and common
automation tool used throughout the travel industry. Travel professionals all over the
world use GDSs to sell travel related products such as air, hotels, car rentals and travel
insurances. This GDS lab sheet is designed to familiarize students with the basic
standards in air travel pricing and ticketing with using Abacus Whiz system.
Abacus Whiz is a PC-based system that gives lecturer and students’ access to
the Abacus Central Reservations System (CRS) easily. You will have a range of
powerful, yet easy to use features that are tailored to the needs and requirements of the
travel industry at your fingertips. This lab sheet material also provides useful information
for people who are new to Abacus Whiz, and a summary of new features for all users.
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LAB SHEET 1 : Introduction to Global

Distribution System (GDS)
Duration: 5 hours
Learning Outcomes
This Practical encompasses activities 1A, 1B, 1C, 1D, 1E and 1F
By the end of this practical activity, student should be able to:

1. Explain the history of GDS.
2. Demonstrate mastery of knowledge and understanding of function and
terminology.
3. Demonstrate knowledge and understanding of special keys to certain command
in GDS.
Activity 1A
Activity Outcome: Explain the history for various types of GDS.
Based on Figure 1.1, fill in the blank to complete various types of GDS.
 Introduce in Europe in 1987

 Develop by Lufthansa, Air France, Iberia and SAS
(Scandinavian Airlines System)
AMADEUS  Processing information in Munich, German
 Introduce mid 1988

 Develop by SI, Cathay Pacific, CI and Royal Brunei
Airways
ABACUS  Technology based
 Introduce in US, 1993

 Develop by BA, KLM, Swissair and COVIA
 Use in AITA region
GALILEO
Figure 1.1
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Activity 1B
Activity Outcome: Explain the function of GDS.
In a group, discuss the function of GDS in table below.
Easy to make reservation and ticketing through on-line

Cut down the time consumed to do booking and issuing
tickets.
FUNCTION
OF Reduce the error in reservation and ticketing processes as
GDS compared to manual procedures.
Accurate and up-to-date information from airlines.
More choices of products and services.
Activity 1C
Activity Outcome: Explain the terminology of GDS.
TERM DEFINATION
CONNECTING
A flight which requires the passenger to change aircraft as part of the itinerary.
FLIGHT
CHILD A passenger who has reached his/her birthday but not his/her twelfth.
REVALIDATION Official notice affixed to a flight coupon to indicate that a new reservation has been
STICKER made.
Service provided for arriving or departing travellers to transport them from an air,
TRANSFER
sea or rail terminal to their hotel.
MINIMUM
Minimum time needed to make a connection between two flights.
CONNECTING TIME
Amount paid for transportation by air, rail or ship for both international and domestic
FARE
travel.
ESTIMATED TIME
Time at which a carrier is expected to leave.
DEPARTURE
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AIRPORT SERVICE
Charge levied by a city or state at the time of passenger’s departure.
CHARGE
A deliberate interruption of a journey requested by the passenger at a place

STOPOVER
between points of departure and destination.
Formalities undertaken on the arrival of a passenger at an airport. This consists of

CHECK IN
the issue of a boarding pass
Flight does not require the passenger to change planes, but which may or may not
DIRECT FLIGHT
have intermediate stops
CODE Programmed instructions for performing computer functions
INFANT A passenger who does not reached his/her 2nd birthday.
CONNECTING An intermediate city on the itinerary where the passenger is required to transfer
CITY flights, with no more than 24 hours between flights.
BOARDING Entering the aircraft
ORIGIN The city where the journey begins.
DESTINATION The final or ultimate stopping place.
Activity 1D
Activity Outcome: How to ggetting started – Abacus Whiz Emulator
From the initial Windows screen, look for the Abacus Whiz icon; double click on the icon
to start the program.
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The Abacus Whiz program will then be launched and you will see the following window:
Windows Title Bar Main Menu/Pull down Bar Continuation Entries Toolbar
Minimize Exit
Icon/Shorcut Keys Bar
The Abacus Whiz desktop has all the standard Windows characteristics you need to
move about in the screen.
Host Window or Host Connection Status

Status Bar Emulator Screen Terminal Address Programme
Keys
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The following is a brief description of the various desktop items that you can access:
Desktop Items Description

Windows Title Bar  Horizontal bar at the upper most top of the screen.
 It includes the System Menu icon, the Abacus Whiz Title.
 On the extreme right, the Restore, Minimize and Close
buttons.
Main Menu Bar  This is where you access most of the applications of the
Abacus Whiz.
 It consists of File, Tools, PNR, Air, Hotel/Car, Fares/Pricing,
Ticketing, Services, Content, eTicketReceipt and Help
menus.
Icon Bar  The Icon Bar is a strip of icons that allows you to perform
some terminal actions quickly.
You have the following icons: Print, Clear Screen, Copy, Insert,
Notepad, Calendar, Visa Display, Weather Display, Hotel
Availability, Car Availability, Display Programmable Keys,
Customer Profile and Printer Designation.
Continuation Entries  Commonly used commands that will change according to the
Toolbar current host response.
Programmable Key  Quick access to commonly used host commands can be
setup using the Programmable Key function by mapping
commands to the short-cut keys.
Status Bar  The Status Bar is found at the bottom left side of the screen.
It provides useful information while you are working with the
Abacus Whiz.
 It has icons that tell you the current system condition.
Emulator Screen  Where you are able to interact with host through cryptic
commands as well as point & click action.
Terminal Address  Your current terminal address to connect to the host.
Host Connection  Indicates the connection status of the host.
Status
Once you have launched the Abacus Whiz, a communication link with the Abacus Host
is automatically started for you. The Emulator provides the communication link to
another system, which in this case is the Abacus Host.
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Activity 1E
Activity Outcome: Explain the special key mapped by GDS.
Abacus has a set of special keys that are mapped on to the keyboard. Kindly complete
the following table with appropriate answer.
Naming Convention Abacus Special Character/ Symbol

Display *
Change Key 
End Item §
Cross of Lorraine ¥
 Reservation Symbols: The current keyboard has been mapped to provide the
necessary symbols in Reservation system. With the introduction of Extended
Character Set (ECS), there are changes both in terms of the command symbols used
and the position of the various function keys.
 The ECS keyboard will look like this:
Main Quadrant:
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Activity 1F
Activity Outcome: Practice sign-in and sign-out procedure.
Sign-in is the term use to access into Abacus System. It consists of 4 digits pin numbers
followed by minimum 7 to 8 alphanumeric as a password. Sign-out is when the users
finished working with the system and will not require using the terminal in a long period
of time.
1. Sign in by typing in the function identifier “SI” followed by your Agent ID number,
then press <ENTER>
2. System will respond with the request of the passcode. Complete the process by
typing in your current passcode, the press <ENTER>
Response:
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Field Name Explanation

Current Enter your passcode here. It consists of 7 to 8 alphanumeric
Passcode characters in length.
ID The system will auto-populate this field.
CTY Your Pseudo City Code (PCC) for which the system will auto-
populate for you.
Duty Code User duty code defaults as Agent.
Area The system will auto-populate this field. Default to „*‟ for all areas.
New Passcode You can change your passcode here. Else, it can be left blank.
Both alpha / numeric characters may be used except for the letters Q
and Z, because of programming issues.
 The passcode will not be shown as you type. This is for security purposes. It is
essential that the user should easily remember the passcode.
 The Pseudo City Code (PCC) is the system‟s way of identifying an agency. The
agency‟s security in the system is determined by this unique code.
To sign-in all work area (agent ID:2468) SI*2468

To sign-in to specific area e.g. area C SIC2468
3. There are six “virtual” work areas - A, B, C, D, E and F. Sometimes it is necessary to

change work areas in order as not to disrupt whatever work in the current area.
To switch from work area A to area B B <enter>
 Before changing work areas, you must ensure that you have already signed in to all
areas in order to be able to perform a switch.
4. If for some reasons you are leaving your workplace for a length of time, it is
advisable to sign-out for security purposes. This will prevent someone from
accidentally or intentionally modifying data using your sign in code.
To sign-out from current work area SO

To sign-out from all work areas in a single
SO*
entry
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LAB SHEET Exercise1: Introduction to Global

Duration: 15 minutes
Instructions:
1. Complete the following table with appropriate answer.
Naming Convention Abacus Special Character/ Symbol

Display *
Change Key 
End Item §
Cross of Lorraine ¥
2. Fill in the empty box with the correct answer
* Display
 Change § End Item
3. Match the key entry for the sign in and sign out procedure
Entry EXPLAINATION
SI2468 To Sign Out from all area from single entry
SI*2468 To check status and all area sign in
SIC2468 To sign-in the first available working area
SO To check current working area
SO* To sign-in area C
*S* To sign-in all work area (agent ID:2468)
*S To check working area status and printer assignment
*S*P To Sign Out from current working area
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LAB SHEET 2 : Encoding and Decoding
Duration: 2 hours
Learning Outcomes
This Practical encompasses activities 2A and 2B
1. Demonstrate mastery knowledge and understanding of the concept and process

of encoding and decoding
Activity 2A
Activity Outcome: Explain the concept of encoding and decoding.
Based on the Figure 2.1 and Figure 2.2, fill in the blank to complete the Encode and
Decode table mask.
As you have no doubt noticed by now, the airline industry depends heavily on a
standardized system of coding. For example, cities and airports are represented by
three-letter codes, and airlines are represented by two-character codes. Many of the
codes that an agent uses and sees most often will become second nature to them.
However, no agent could be expected to memorize all of the thousands of codes used in
the industry. One of the advantages of using a GDS like Abacus is that codes of all types
can be looked up in seconds. Abacus allows you to "encode" a city, airport or airline
when you know the name but not the code. Conversely, when you see a code and are
unsure of what it stands for, you can make a "decode" entry to find out.
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User has an option to use Whiz mask available at Main Menu bar.
Click at Tools button and select Encode/Decode option to initiate the mask.
Click here to initiate

Encode/Decode mask
Encode
Determine the code for various descriptions; user has to check at the Encode button.
Select the required topic using the drop-down list in the Table mask. Input the required
description in “Search For” box and click “Go!” button. System will highlight the result
in the result table.
Table for various search topics.

Select from drop-down list
Check Encode radio button
Result table
Figure 2.1
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Decode
Determining full name of various codes, user has to check at Decode button. Select the
required topic using the drop-down list in the Table mask. Input the required code in
“Search For” box and click “Go!‟ button. System will highlight the result in the result
table.
Table for various search

topics. Select from drop-
down list
Check Decode radio

button
Result table
Figure 2.2
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Activity 2B
Activity Outcome: Practice command of encode and decode for cities, airports, airlines,
car rental and hotels.
Cryptic entries for Decode and Decode below with its appropriate Description by using
line in the space provided.
ENCODE ENTRIES DESCRIPTION
W/-CCMANILA To determine city code

W/-ALDRAGONAIR To determine airline code
W/-APNARITA To determine airport code
W/EQ-BOEING To determine equipment code
HCCC/MALAYSIA To determine country or land code
W/-HLHYATT To determine hotel code
W/-CRHERTZ To determine car vendor code
W/-CCMANILA (Subject to change)
(Mandatory
entry)
DECODE ENTRIES DESCRIPTION
W/*MNL To determine city name

W/*KA To determine airline name
W/*NRT To determine airport name
W/EQ*74E To determine equipment name
HCCC/MY To determine country or land name
W/HL*HI To determine hotel name
W/CR*ZD To determine car vendor name
W/*MNL (Subject to change)
(Mandatory
entry)
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LAB SHEET Exercise 2: Encoding and Decoding
Duration: 4 Hour
Instructions:
You are required to answer all questions
1. Match the Cryptic entries for Decode and Decode below with its appropriate
Description by using line in the space provided
ENCODE ENTRIES DESCRIPTION DECODE ENTRIES
W/-CCMANILA To determine
W/EQ*74E
airport code
To determine airline
W/-CRHERTZ W/*NRT
code
To determine city
W/-ALDRAGONAIR W/*KA
code
To determine
W/-APNARITA W/*MNL
equipment code
To determine
HCCC/MALAYSIA country or land W/HL*HI
code
To determine car
W/-HLHYATT W/CR*ZD
vendor code
To determine hotel
W/EQ-BOEING HCCC/MY
code
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2. Encode the correct command entry and answer for the airports listed below:
No. Name Of Airports Command Entry Answer

1 Auckland, New Zealand Auckland AKL
International Airport
2 Abu Dhabi, United Arab Emirates Abu AUH
Dhabi International
3 Adelaide International Airport - Australia ADL
4 Bandar Seri Begawan International Airport BWN
5 Guangzhou Baiyun International Airport CAN
6 Beijing Capital International Airport BJS
7 Pyongyang-Sunan International (North
Korea) FNJ
8 Cairo International Airport - Egypt CAI
9 Paris Roissy/Charles de Gaulle CDG
International Airport -France
10 Bangalore International Airport - India BLR
11 Soekarno-Hatta International -Jakarta CGK
12 Leonardo da Vinci International (Fiumicino) FCO
– Rome Italy
13 Tokyo Haneda International TYO / HND
14 Osaka-Kansai International Airport OSA / KIX
15 Macau International Airport MFM
16 Ibrahim Nasir International Airport -
Maldives MLE
17 Mandalay International Airport -Myammar MDL
18 Islamabad International Airport -Pakistan ISB
19 Diosdado Macapagal International (Clark CRK
International) - Philiphines
20 Ninoy Aquino International MNL
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3. Encode the correct command entry and answer for the airlines listed below:
No. Name Of Airlines Command Entry Answer

1 Xiamen Airlines XI
2 China Southern Airlines CZ
3 American Airlines AA
4 Air France AF
5 Biman Bangladesh Airlines BG
6 EVA Airways BR
7 KLM Royal Dutch Airlines KL
8 Swissair SR
9 Iran Airlines EP
10 Korean Air KE
11 Air Macau NX
12 Bangkok Airways PG
13 Brussels Airlines SN
14 Bulgaria Air FB
15 Caribbean Airlines BW
16 Cathay Pacific CX
17 Turkish Airlines TK
18 Saudi Arabian Airlines SV
19 South African Airways SA
20 Royal Nepal Airlines RA
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4. Encode the correct command entry and answer for the city listed below:
No. Name Of Airlines Command Entry Answer

1 Seoul, South Korea SEL
2 Istanbul, Turkey IST
3 Tokyo, Japan TYO
4 Kuala Lumpur, Malaysia KUL
5 Bandung, Indonesia BDO
6 Milan, Italy MIL
7 Ho Chi Minh City (Saigon), Vietnam SGN
8 Los Angeles, USA LAX
9 Barcelona, Spain BCN
10 Sydney, Australia SYD
11 Johannesburg, South Africa JNB
12 Manila, Philippines MNL
13 Auckland, New Zealand AKL
14 Melbourne, Australia MEL
15 Bangkok, Thailand BKK
16 Madrid, Spain MAD
17 Beijing, China BJS / PEK
18 Buenos Aires, Argentina BUE
19 Hong Kong, Hong Kong HKG
20 Ankara, Turkey ANK
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5. Decode the correct command entry and answer for the airport code listed below:
No. Airport Codes Command Entry Answer

1 ICN ICN SEOUL INCHEON INT, KOREA REPUBLIC
2 CJU CJU JEJU, KOREA REPUBLIC
3 JED JED JEDDAH, SAUDI ARABIA
4 SIN SIN SINGAPORE, SINGAPORE
5 MGQ MGQ MOGADISHU, SOMALIA
6 CPT CPT CAPE TOWN, SOUTH AFRICA
7 MAD MAD MADRID, SPAIN
8 CMB CMB COLOMBO, SRI LANKA
9 ARN ARN STOCKHOLM ARLANDA, SWEDEN
10 AMS AMS AMSTERDAM, NETHERLANDS
11 DXB DXB DUBAI, UNITED ARAB EMI
12 LGW LGW LONDON GATWICK, UNITED KINGDOM
13 ORD ORD CHICAGO OHARE, IL
14 ZRH ZRH ZURICH, SWITZERLAND
15 DAM DAM DAMASCUS, SYRIA
16 KHH KHH KAOHSIUNG, CHINESE TAIPEI
17 BKK BKK BANGKOK SUVARNABH, THAILAND
18 IST IST ISTANBUL ATATURK, TURKEY
19 KBP KBP KIEV BORISPOL, UKRAINE
20 BHX BHX BIRMINGHAM UK, UNITED KINGDOM
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6. Decode the correct command entry and answer for the airline code listed below:
No. Airlines Codes Command Entry Answer

1 MU CHINA EASTERN AIRLINES/CHINA EASTERN AIRLINES
2 ZH SHENZHEN AIRLINES/SHENZHEN AIRLINES
3 5J CEBU PACIFIC AIR/CEBU PACIFIC AIR
4 KX CAYMAN AIRWAYS LTD/CAYMAN AIRWAYS
5 CI CHINA AIRLINES/CHINA AIRLINES
6 CO CONTINENTAL AIRLINES/CONTINENTAL AIRLINES
7 TG THAI AIRWAYS INTL LTD/THAI AIRWAYS INTERNATIONAL LTD.
8 SQ SINGAPORE AIRLINES/SINGAPORE AIRLINES LIMITED
9 BI ROYAL BRUNEI AIRLINES/ROYAL BRUNEI AIRLINES
10 KU KUWAIT AIRWAYS CORP/KUWAIT AIRWAYS
11 KQ KENYA AIRWAYS/KENYA AIRWAYS LTD.
12 QF QANTAS AIRWAYS/QANTAS AIRWAYS LIMITED
13 QR QATAR AIRWAYS/QATAR AIRWAYS Q.C.S.C
14 MA MALEV HUNGARIAN/MALEV HUNGARIAN AIRLINES LTD
15 PK PAKISTAN INTL AIRLINES/PAKISTAN INTL AIRLINES
16 GA GARUDA INDONESIA/GARUDA INDONESIA
17 WY OMAN AIR/OMAN AIR (SAOC)
18 HR HAHN AIR LINES/HAHN AIR LINES
19 JQ JETSTAR AIRWAYS/JETSTAR AIRWAYS PTY LIMITED
20 FY FIREFLY/FIREFLY
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LAB SHEET 3 : Flight Availability
Duration: 2 hours
Learning Outcomes
This Practical encompasses activities 3A, 3B, 3C, 3D AND 3E

1. Demonstrate understanding of basic flight availability
2. Demonstrate understanding of return flight availability
3. Demonstrate understanding of direct access availability
4. Demonstrate understanding of minimum connecting time for itinerary
Activity 3A
Activity Outcome: Using Abacus system to display the basic flight availability, identify
the key-in entry for basic flight availability and interpret the
response of basic flight availability
o The Abacus reservation system maintains the schedules of domestic and

international Official Airline Guides (OAGs), as well as seat inventory statistics on
literally thousands of flights. Collectively, this information represents nearly every
scheduled flight in the world.
o Availability display entry is used to check seats availability for a specific date and city
pair. Once an entry for flight availability is received, the Host searches through its
database to locate the most appropriate flights for the requested date and city pair.
o Availability display would have flight number with airline designator, type of class and
the seats availability, departure and arrival time, aircraft type, days of operation,
meals served as the main information
Procedures;
1. Type the entry: 118FEBKULHAN
1 Identifier
18FEB Date of departure
KULHAN City Pair
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2. Press ENTER
3. The response
*Note: System can display up to 12 lines of availability and a maximum of 26

classes of service including indirect flights.
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Activity 3A (I)
Activity Outcome: Identify the correct entry to display flight availability
What are the 3 items MUST have in entry for completing basic flight availability
1. Identifier 3. City pair
2. Date of
departure
Activity 3B
Activity Outcome: Using Abacus system to display direct access availability and
identify the key-in entry for direct access availability
*Note: Airlines participating on Direct Access availability allow agents to access the
airlines‟ inventory system directly to make bookings in order for their seats to be
guaranteed.
Procedures;
1. Type the entry: 123DECSINROM¤LH
1 Identifier
23DEC Date of departure
SINROM City Pair
¤ Change key (entry for Direct Access)
LH Airlines
2. Press ENTER
3. The response
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Activity 3B (I)
Activity Outcome: Using Abacus system to use other cryptic entries for Direct Access
availability and optional entries to display availability
Departure Date 23 December Origin City Singapore

Return Date 2 January Departure City Rome
Procedures;
o 1. Type return date entry by basic availability: 102JANROMSINLH
1 Identifier
02JAN Date of departure
ROMSIN City Pair
LH Airlines
2. Press ENTER
o 1. Type return date entry by direct access availability: 102JANROMSIN¤LH

1 Identifier
02JAN Date of departure
ROMSIN City Pair
¤ Change key (entry for Direct Access)
LH Airlines
2. Press ENTER
o 1. Cryptic entries for Return via Direct Access availability

Return date after initial display 1¤R02JAN
Display more city pair availability 1¤*
2. Press ENTER
o Optional entries
Display general availability for 123DECSINROM¥LH

specific carrier
Display direct flight only 123DECSINROM/D
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Activity 3B (II)
Activity Outcome: Differentiate between basic flight and direct access availability
Display basic flight availability and direct access availability are the entry used for
checking seat availability for specific city pair.
In a group, differentiate the responses below;
Figure 3.3: Response for basic flight availability
Figure 3.4: Response for direct access flight availability
Direct Access Flight

Description Basic Flight Availability
Availability
1. Entry 118FEBKULHAN 123DECSINROM¤LH
2. Response - It shows all the carrier that - It shows all the LH carrier
are available for the that are available for the
departure date on 18 Feb departure date on 23
departing from Kuala Lumpur December departure from
to Hanoi Singapore to Rome
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Activity 3C
Activity Outcome: Using Abacus system to display basic return availability and identify
the key-in entry for return flight availability and interpret the response
In a group, explain the method to display return flight availability for the following city pair
(note that return date is 3 days later).
MH KUL-BKI 07 AUGUST Y 1 PSGR
Step 1
- Type entry to display direct access availability;
107OCTKULBKI¤MH
Step 2
- Press ENTER
Step 3
- Type entry to display flight availability for return 3 days later;
1¤R10OCT
Step 3
- Press ENTER
Step 4
- Interpret from the response
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Activity 3D
Activity Outcome: Understand correctly the response for basic flight availability
Azman is a ticketing staff for ABC Travel. As a ticketing staff, his main task is doing
the ticketing reservation for the passenger. So, it is important for him to understand
the system very well. Help Azman to understand the response (Figure 3.1) by filling
up in the blanks.
Figure 3.1: Response for basic flight availability
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No. Response Descriptions No. Response Descriptions
1. Date of departure 10. City pair

Classes of services
and seat availability;
2. Day of departure 11. see DU*/CLS for
decoding the class of
services
flight arrives one day
3. Departure city 12.
later
Time difference
4. between departure 13. Aircraft type
city and GMT
Schedule time of
5. Arrival city 14. departure (KUL local
time)
Time difference
between city pair; Scheduled SYD local
6. 15.
Sydney is 3 hours time of arrival
earlier than KUL
Meal provided (type of
meals served on
7. Line no. 16. board; see DU*/CLS
for decoding of class
of services
No. of connecting
8. 2 letter carrier code 17.
stops
Direct Connect
Availability and
9. Flight no. 18. electronic ticketing
indicator – can issue
Electronic ticket
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Activity 3E
Activity Outcome: Using Abacus system to explain the minimum connecting time for
itinerary
The system contains the published Minimum Connecting Time (MCT) for all airports and
multi airport cities in the world. MCT is very important so that the passenger have
enough time to change flight at a given airport. Failure to strictly adhere to MCT can
cause your passenger to miss his flight and the airline would recharge your agency the
cost incurred to transfer the passenger to another flight. At the end you would lose your
passenger’s future sales.
Activity 3E (I)
Activity Outcome: Using Abacus system to identify the key-in entry for minimum
connecting time for itinerary
Procedures;
 To verify MCT at particular airport
1. Type the entry: T*CT- KUL
2. Press ENTER
3. Response
Figure 3.5: MCT for Kuala

Lumpur International Airport
*Note: Response shows the MCT for Kuala Lumpur International Airport
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Activity 3E (II)
Activity Outcome: Using Abacus system interpret the response of minimum connecting
time for itinerary
Fill in the blanks with the correct description on MCT (Refer figure 3.5)
Figure 3.6: MCT for Kuala Lumpur International Airport
No. Response Description

1. T*CT Identifier
2. KUL Connecting Airport
3. D Domestic service (connecting from domestic airport)
4. I International service (to an international airport)
5. DD Domestic to Domestic
6. DI Domestic to International
7. ID International to Domestic
8. II International to International
9. ONLINE Same inbound and outbound carrier
10. OFFLINE Difference inbound, outbound carrier
11. INTER International to International
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Activity 3E (III)
Activity Outcome: Using Abacus system interpret the response of minimum connecting
time for itinerary
Procedure;
1. To check pre-determined connection points for city pair
Entry: T*CP – KULSFO
Response:
Note: Maximum of 60 single connection points and 20 double connect points will be
displayed.
For more information: F*FOX/MINIMUM/CONNECTION/TIME
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LAB SHEET Exercise 3: Flight Availability
Duration: 4 Hour
Instructions:
1. Display the basic city pair availability and interpret the response for the following ;
No. City Pair/Instruction Answer
30 October from Lahore, Pakistan to Amman,
1
Jordan
16 November from Bandar Seri Bagawan, Brunei
2
to Berlin, Germany
13 April from Changcun, China to Chiang Rai,
3
Thailand
4 January from Brisbane, Australia to Bristol,
4
United Kingdom
14 June from Auckland, New Zealand to Toronto
5
Pearson, Canada
*Answer: Students are required to print the response from the system they get
using the entry.
2. Write down the entry for basic flight availability of the following city pair and display
the response by using Abacus system
1. MH KUL-KCH 20 JUN Y 1 PSGR 120JUNKULKCH
2. MH KUL-MED 01 SEP Y 2 PSGR 101SEPKULMED
3. BA KUL-NRT 14 FEB C 1 PSGR 114SEPKULNRT
4. SQ SIN-BKK 09 JUN C PSGR 109JUNSINBKK
*Student also required displaying the response by copy the response from the
system and paste to the Microsoft Word
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3. Display the direct access availability for city pair and interpret the response for the
following ;

30 May from Ho Chi Minh, Vietnam to Sydney,
1
Australia by Vietnam Airlines
31 August from Tokyo to Los Angeles by Japan
2
Airline
08 August from Jakarta, Indonesia to Surat Thani,
3
Thailand by Thai Airways
16 April from Dubai, UAE (XNB) to Manchester,
4
UK by Etihad Airways
16 March from Kuala Lumpur to Bangkok by
5
Malaysia Airlines
using the entry.
4. Display the entries and response for the following city pair and interpret the
response;

Kuala Lumpur to New York on 27 April direct
1
access via Cathay Pacific Airline
2 Return to Kuala Lumpur 5 days later
3 Return to Kuala Lumpur on 4 May
using the entry
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5. Write down the entry for the by choosing the answer from the boxes provided.
1 D * 0400 20OCT ¤
¥ / KULBDO 7P R MH
1. To display direct flight with specific carrier and time
120OCTKULBDO7P¥MH/D
2. To display basic entry with departure time (cryptic entries for direct access
availability)
120OCTKULBDO0400¤MH
3. To display more city pair availability
1¤*
4. To display direct flight only
120OCTKULBDO/D
5. To display return date after initial display
1¤R20OCT
6. To display general availability for specific carrier
120OCTKULBDO7P¥MH/D
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6. Interpret and write the answer correctly for the flight availability shown below:
Availability display would have flight number with airline

designator, type of class and the seats availability, departure
and arrival time, aircraft type, days of operation, meals served
as the main information. Interpret the response below
Figure 2: Response for flight availability
Interpret:
1 The response shows flight availability by using direct access entry through
Malaysia Airlines (MH)
2 It shows all the MH flight that available on the 12 October form Kuala Lumpur
(KUL) to Sydney (SYD)
3 It shows two lines available (13 and 14) for 12 October fly from Kuala Lumpur to
Sydney
4 The flight no. for line 13 is MH141 and MH123 for line 2
5 For line no.13, there are 4 seat still available for First Class (C4) and 9 seats
available for Economy Class (Y9)
6 MH141 will depart from KUL at 0900 and arrive at 1950 local time of SYD.
7 MH123 arrive one day later (¥1) which is at 0900 local SYD time
8 Aircraft type for MH141 is 772
9 MH123 is a direct flight and no connecting stops (0)
10 MH123 can be electronic ticket (E)
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7. Enter the entry in the boxes given and verify MCT for the following airport;
1. Changi International Airport (Singapore) T*CT-SIN
2. Soekarno Hatta International Airport (Jakarta) T*CT-CGK
3. Ibrahim Naser International Airport (Maldives) T*CT-MLE
4. London Heathrow Airport, LHR T*CT-LHR
5. Narita Airport (Narita) T*CT-NRT
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LAB SHEET 4 : Passenger Name Record (PNR)
Duration: 1 hour
Learning Outcomes
This Practical encompasses activities 4A until 4V

1. Demonstrate understanding of PNR
2. Demonstrate understanding of mandatory field information for PNR
3. Demonstrate understanding of optional field information for PNR
Activity 4A
Activity Outcome: Identify the key in entry for PNR
PNR is an acronym for Passenger Name Record. A PNR is an automated record of a

passenger’s flights, auxiliary services and any travel related information. There are 5
mandatory fields to successfully create a PNR and 2 optional fields. Once a PNR has
been created, it would remain in the system for 24 hours after the last flight arrival.
Figure 4.1, the list of mandatory and optional fields
MANDATORY FIELDS
OPTIONAL FIELDS
Figure 4.1
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Activity 4B
Activity Outcome: Identify the steps to create a complete PNR
Figure 4.2, the step to create a complete PNR.
Figure 4.2
Activity 4C
Activity Outcome: Identify the key in entry/identifier for mandatory field information for
PNR
Figure 4.1, the entry/identifier for mandatory field information.
MANDATORY FIELD IDENTIFIER

P Phone 9
R Received From 6
I Itinerary 0
N Name -
T Ticketing 7
Table4.1
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Activity 4D
Activity Outcome: Display the complete Itinerary (0) field information for PNR
The function identifier for itinerary creation is ‘0’. This key entry/identifier entered in
system after student search for flight availability (refer to Figure 4.3 for the example of
general city pair/flight availability)
Step 1:
Search for flight availability: 115JUNNRTMOW
Step 2:
Enter
Step 3:
Response:
Figure 4.3
Based on Figure 4.3, students are required to determine the entry from the given
situation as below:
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Step 4
1. To sell 1 economy class seats from city pair availability display line number 1
Entry: 01Y1
0 Identifier
1 Number of seats required
Y Class of service
1 Line number from city pair availability display
Step 5
Response - Itinerary segments are created when you sell a seat.
01Y1«
SU261 Y15JUNNRTSVO SS1 1200 1710 /DC/E 
SURNAME CHG NOT ALLOWED FOR SU-Y FARECLASS 
2. Basic entry to sell 2 business class seats from CPA display line number 1
Entry: 02C1
3. To sell 1 seat on Economy class from CPA display line 2, connecting line 3
Entry: 01Y2*
4. To sell 3 seats on First class line 6, connecting line 7 on Business Class

Entry: 03A2D3
5. To waitlist 2 seats on Economy class line 1 from CPA display

Entry: 02Y1 LL
6. To increase number of seat to 5 for all segment in the PNR prior to end transaction
Entry: , 5
7. To increase number of seat to 3 for specific segments 2, prior to end transaction

Entry: , 3S2
Note: System will automatically arrange the PNR itinerary whenever a new segment is
entered to a new or retrieved PNR.
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Activity 4E
Activity Outcome: Identify the key entry for Itinerary cancellation and modification.
1. Itinerary cancellation
1. To cancel the entire itinerary (Air/Car/Hotel segment)

Entry: XI or press XITN key
2. To cancel specific segment no.3

Entry: X3
3. To cancel nonconsecutive multiple segments

Entry: X1/5/8
4. To cancel consecutive multiple segments

Entry: X1-3
2. Itinerary modification
Insert After Segment
When an itinerary is not in continuation, user required indicating ARNK in the itinerary.
ARUNK define as Arrival Unknown.
1. To insert after segment 2

Entry: /2
2. To insert ARNK after segment 1

Entry: /1A
3. To insert segment 3 after segment 1

Entry: /1/3
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Activity 4F
Activity Outcome: Display the complete Name ( - )field information for PNR
The function identifier is dash ( - ). The maximum number of characters for a single
name is 29 and 55 for multiple names in a single name field including a slash (/). The
name field of the PNR consists of 2 components. They are:
 Surname/ Given Name
 Title
Fill in the empty box in Table 4.2 and 4.3 with the correct answer:
NAME ENTRY
EN AZLAN BIN AHMAD - AZLAN/AHMADMR
MS CHAN AI LING - CHAN/AILINGMS
DATO KRISHNAN S/O RAJKUMAR - KRISHNAN/RAJKUMARDATOMR
MDM ANNE COLIN - COLIN/ANNEMDM
MDM AVINIKAUR D/O HARI SINGH - AVINIKAUR/HARISINGHMDM
MR HIROSHI HONDA - HONDA/HIROSHIMR
MR U VUONG PHRANG - UVUONGPHRANG/MR
MR WATSON A/L NYAMBEK - WATSON/NYAMBEKMR
MR ARVINDERSINGH S/O DILIPSINGH - ARVINDERSINGH/DILIPSINGHMR
Table 4.2
To enter multiple names with same surname
NAME ENTRY
DR SIMON UNDERWOOD - 2UNDERWOOD/SIMONDR/ALICIAMDM
MDM ALICIA UNDERWOOD
DATO LEE AH CHONG - 3LEE/AHCHONGDATOMR/AHMOYMDM/MEILINGMS
MDM LEE AH MOY
MS LEE MEI LING
Table 4.3
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Activity 4G
Activity Outcome: Creation of child and infant name field
Creation of Child Name Field
No system edit will occur on a child’s name upon initial name creation. It will be the
responsibility of the travel agent to ensure the data for the child is entered. The letter “C”
followed by the age in years defines a child’s age.
The creation of child name must be come together with the SSR field as per requirement
of the Airlines.
Write the entries in Table 4.4 below:

Create Name Field Example
Create Child name (Age 02-11 yrs.) -TEO/MARY MISS*C10
SSR input for child on all segments 3CHLD/20JUN00-1.1
Create multiple Children names -2ANG/MAYMS/MARYMS*C04/C11
SSR input for first child’s name 3CHLD/03JAN06-1.1
SSR input for second child’s name 3CHLD/21JAN99-1.2
Table 4.4
Creation of Infant Name Field
Infant age data are defined using the format example “–I/CHUA/GILLIANMSTR” followed
by the age of the infant from 01 – 23 months. The PD (Passenger Data) field will be
automatically updated once the age is input in the name field.
The creation of infant name must be indicated together with the SSR field.
Write the entries in Table 4.5 below:
Create Name Field Example

Create Infant name -I/CHUA/GILLIANMSTR*I03
(Age 01-23 months)
SSR input for infant name must
be associated with adult 3INFT/CHUA/GILLIANMSTR/01APR10-1.1
Create multiple infant names -I/2CHO/MANDYMS/SARAHMS*I02/I09

SSR input for first infant 3INFT/CHO/MANDYMISS/10MAY10-1.1
SSR input for second infant 3INFT/CHO/SARAHMISS/25OCT09-1.1
Table 4.5
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Activity 4H
Activity Outcome: Identify the key entry for name deletion and modification
Student is only allowed to modify/change the name field before End Transaction. Check
with carrier(s) concerned before affecting any changes or modification. Failure to adhere to
policies established by the carrier will result in cancellation of reservation in the airline
system.
1. Change a single name before ET
2. Change with multiple name field before ET
3. To modify given name before ET
4. To modify child and infant’s age
5. Delete name item 2 before ET
6. Delete multiple names before ET
Note: Infant’s name should not be entered as the first name field in a PNR.
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Activity 4I
Activity Outcome: Display the Passenger Type Field – Information for PNR
There are times when we need to change the passenger type code, example: to reflect
as a student so as to enjoy the special fares for this passenger type code.
Step 1: Type the example of the entry for passenger name no. 1.1: PDTSTU-1.1
Step 2: Response:
PASSENGER DETAIL
NAME PT
1.1 TAN/BILLY MR STU
To retrieve passenger information field, the entry: PD <enter>
Passenger Type Codes
Description Code Description Code

Adult ADT Infant with seat INF
Accompanied child CNN Seaman SEA
Immigrant EMI Senior citizen SRC
Group inclusive tour GIT Student STU
Group GRP Visit another country(adult) VAC
Individual inclusive tour ITX Visit another country(child) VNN
Infant with no seat INF
Table 4.6
Activity 4J
Activity Outcome: Display the complete Phone ( 9 ) field information for PNR
The phone field is a mandatory PNR data field for the storage of phone numbers related
to passenger reservations. There should be at least one phone field in a PNR.
Situation 1:
1. Ticketing Agent name is Jane from XYZ Travel and Tour Sdn Bhd.
Agent telephone number : 03-47814755
2. Passenger House No Telephone : 03-92834756
3. Liz as a Secretary call on behalf of his Manager, make a booking
from her company telephone number : 903-78401234 and request
the agent to fax the ticket itinerary to fax number : 03-78404321
4. Passenger cell/mobile phone number47/141: 019-6502103
Based on the situation 1 given above, write down the entry for phone field in the table
4.7 below:
Codes Description Entry

A Agency 903-47814755/XYZ TRVL/JANE-A
H Home 903-92834756/PSGR-H
B Business 903-78401234/LIZ SECRETARY-B
F Fax 903-78404321/LIZ SECRETARY-F
C Cell / Mobile Phone 9019-6502103/PAX-C
Table 4.7
Activity 4K
Activity Outcome: Display the phone field data after key in passenger phone field
Information
1. To display phone field data

1. Type the entry : *P9
2. Press enter
3. Response:
*P9«
PHONES
1.KUL0342912999/LIVE TRAVEL KUL/ADIMR
2.KUL0123275237/IDAMS-HP
2. To display phone field by line number

1. Type the entry : *P9*1,4
2. Press Enter
3. Reponse:
*P9*1,4«
PHONES
1.KUL0342912999/LIVE TRAVEL KUL/ADIMR

4.KUL0123275237/IDAMS-HP
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Activity 4L
Activity Outcome: Identify the key entry for phone deletion,
modification and to input mobile or email address in PNR
1. To delete phone field

Entry: 91¤
2. To modify phone item 2

Entry: 92¤03 4264568/IDA MS – H
3. To insert agency phone field as the first item. Before this this agent phone no. was at
second item.
Entry: 90/03-75565653/SUPERVALUE TRVL KUL/LYNN-A
4. To input mobile contact in PNR. Put as general facts (3OSI)

Entry: 3OSI MH CTCM 012-3101156-EMILY
5. To input email address in PNR EG: [email protected]. Put as general facts

(3OSI)
Entry: 3OSI MH CTCE EMILY//ABACUS.COM.MY
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Activity 4M
Activity Outcome: Display the complete Ticketing ( 7 ) field
information for PNR and how to display ticketing information
The PNR ticketing field contains information related to the issuance of a ticket. When
using the 7 field, ticketing arrangement codes help Abacus determine the status of the
ticket and how or where to place the PNR to remind you regarding ticketing matters.
When you enter a new ticketing field, it deletes the time limit field or current ticketing
field entry.
 The TAW field is only for your own information and will not be transmitted to most
airlines.
1. To input time limit for ticketing on 10OCT

Entry: 7TAW10OCT/
** On the 10OCT, system will automatically place PNR in Q9 for action.
2. To change to a new ticketing time limit. Change from date 10OCT to 11OCT
Entry: 7¤TAW11OCT/
3. Display Ticketing Information

To display ticketing field, date issued and voids:
Entry: *T
4. Fill in the box below with the correct entry:

Ticketing Time Limit Entry
Ticketing Time limit for 20 July 7TAW20JUL/
Change to a new ticketing time limit 25 July 7¤TAW25JUL/
To display ticketing field, date issued and voids *T
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Activity 4N
Activity Outcome: Display the complete Received From ( 6 ) field information for PNR
The Received From field is a single item field. This function is to provide a method of
identifying and permanently storing the authorization for the changes or modifications
made to the PNR.
Situation 2:
Booking was made by Jane as a Ticketing Agent from XYZ

Travel and Tour Sdn Bhd.
Liz as a Secretary from ABC Holdings was help his

Department Manager to book a flight ticket from Kuala
Lumpur to Jakarta.
Based on the situation 2 given above, write down the entry for phone field in the table
4.8 below:
Description Format Entry

Enter the received from field 6<Caller name/TC Name > 6JOHN/ALI
Modify received from field 6<Caller name/TC Name> 6HENRY/ALI
Display received from field P6 P6
Table 4.8
 Once the PNR completed and ER, the received from field cannot be modified.
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Activity 4O
Activity Outcome: Explain and identify the key in entry/identifier for
optional field information for PNR
The General Facts or (GFAX) field is an optional multiple item field containing
supplementary information. Such information is divided into two categories. The field
Identifier for GFAX is “3”.Each GFAX entry may have a maximum of 64 characters
including spaces, 44 characters for OSI item. The characters  and / should be avoided.
The Teletype messages for GFAX are created upon the creation of the PNR and
regenerated whenever there is a change in itinerary.
The Remark field used to store miscellaneous information in a PNR for local office
reference. This function identifier for remarks field is ‘5’
Based on Table 4.9, fill in the box with the correct entry/identifier for optional field
information
OPTIONAL FIELD IDENTIFIER

1. General facts is divided into two categories: GFAX
1. Other Service Information OSI 3
2. Special Service Requests SSR
2. Remark RM 5
Table 4.9
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Activity 4P
Activity Outcome: Display the complete Other Service Information – OSI ( 3 ) field
information for PNR
An OSI item consists mainly of service information, which is for notification only and may
be processed by the receiver as desired. An OSI item does not require a reply from the
airline.
Write the correct answer for OSI entries below:
a) To notify a specific airline of The Complete Party (TCP)

* The complete party (TCP) – to informed airline that passenger is travel together, so
that the airline will get their seat nearest.
Entry: 3OSI MH TCP4 1SMITH/JONESJONAHDR PNR W5TJH
3OSI Identifier
MH Carrier/Airlines
TCP4 Total combine passenger in PNR
1SMITH/JONESJONAHDR Passenger name
PNR W5TJH PNR Airline reference number
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b) To notify all airlines in the PNR

Entry: 3OSI YY 1PLATINI/MICHEALMR SPEAKS FRENCH ONLY
3OSI Identifier
YY To notify ALL airlines
1PLATINI/MICHEALMR Passenger name
SPEAKS FRENCH ONLY OSI item for notify airline that passenger
only can speak French
c) To advice specific airline of connecting flight information

Entry: 3OSI SQ CONN JL723 Y 20DEC NRTKUL 1815 0545
3OSI Identifier
SQ Airlines
CONN Connecting flight
JL723 Flight number
Y Booking class Y
20DEC Date
NRTKUL City pair
1815 0545 Departure and arrival time
Activity 4Q
Activity Outcome: Identify the key entry for OSI deletion and modification
a) To delete OSI item number 2

Entry: 32¤
b) To change OSI data number 3. 3.OSI MH PSGR SECOND TIME TRAVEL

Entry: 33¤OSI MH PSGR FIRST TIME TRAVEL
c) Delete range of OSI items.

Entry: 32-5
d) Delete non-consecutive OSI items.

Entry: 32,4,6
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Activity 4R
Activity Outcome: Display the complete Special Service Request – SSR ( 3 ) field
information for PNR
A SSR Item is a special service, which is to be provided to the passenger and which
requires immediate action by and/or confirmation reply from the receiving airline/service
codes are standardized for use with most carriers. However, each carrier may have its
own unique service code specifying a service that may be peculiar to that carrier only.
a) To display Standard industry SSR meal codes : DU*/SPM

b) To display SSR codes unique to carrier : DU*/SPM¥MH
Student are required to write SSR entries:
1. To request vegetarian meal for all segments and all names

Entry: 3VGML
3 Identifier
VGML 4 letter IATA code
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2. To request special meal on segment 3 for name 2.1

Entry : 3SPML3/GARLIC FREE – 2.1
3 Identifier
SPML 4 letter IATA code
3 Segment 3
/ Separator
GARLIC FREE Description of special meal
2.1 Name number
3. To request low calorie meal for specific segments and names

Entry : 3LCML1,3 – 2.1,3.1
4. To request wheelchair
Entry : 3WCHR/ELDERLY PERSON -2.1
5. To request wheelchair for segment 1,3 and 4 for name number 3.1
Entry : 3WCHR1,3,4/ELDERLY PERSON -3.1
6. To input Unaccompanied Minor information. (UMNR – children travelling alone)

Entry : 3UMNR1/UM08 – 1.1
Activity 4S
Activity Outcome: Identify the key entry for SSR cancellation and modification
Based on Table 4.10, fill in the box with the correct entry/identifier for SSR cancellation
and modification
ENTRY
a. To cancel SSR item 3 on KK/HK/PN status (after ET) 33.XX
b. To cancel SSR item 3 on NN/HS status (before ET) 33
c. To update SSR item 1 with KK status. 31.HK
Table 4.10
 More information refersFOX/SSR/CODES
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Activity 4T
Activity Outcome: Identify the key entry for SSR items with free text
Certain service codes allow for free text information to be sent to the carrier. The system
will edit each SSR code to determine if free text information is allowed.
1. Request special meal with no pork for all segments and name item 1.1
Entry: 3SPML/PORK FREE-1.1
2. To request child meal name 2.1

Entry: 3CHML-2.1
3. To request other service with no standard IATA code.

Entry: 3OTHS/NN1 DIAPERS SMALL SIZE FVR 1TAN/ALICEMISS
Activity 4U
Activity Outcome: Display the complete Remark ( 5 )field information for PNR and key
entry for remark deletion and modification
This function identifier for remarks field is ‘5’. This field is used to store miscellaneous
information in a PNR for local office reference.
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Situation 3 :
As a Ticketing Agent for XYZ Travel and Tour SdnBhd, Lisa

made a booking for his customer name Mr Bond. Lisa need
to issue the ticket on 20 January, to avoid from forget the
date of issuance, she put this information under general
remarks in system.
From the situation 3 above, answer the entire question below:
1. To input general remarks

Entry: 5PLS ISSUE YEE30 FOR MR BOND/LISA/20JAN
Deletion and modification
1. To delete specific remarks field eg : item 2

Entry: 52
5 Identifier
2 Segment
 Entry to delete/remove
2. To delete remarks item in a range.eg; range 1 until 6

Entry: 51-6
3. To change remarks item 1 with new data.

Lisa need to change from the old remark to a new one as stated: PLS ISSUE
YEE30 FARE FOR ALL PSGRS on 8 March
Entry: 51 PLS ISSUE YEE30 FARE FOR ALL PSGRS/LISA/8MAC
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Activity 4V
Activity Outcome: Display the complete key entry
Frequent Traveler Information (FF) for PNR and key entry for
deletion FF
Frequent traveler member number must be input in the PNR so that the information is
sent to the participating carrier for passenger to get the mileage credited into the
Frequent Traveler record.
Situation 4
As a Ticketing Agent for XYZ Travel and Tour Sdn Bhd, Lisa made a booking
for his customer name Mr Bond. Mr Bond is frequent traveller member of
Malaysia Airlines with FQTV number MH01123456. His name in PNR number
is in name number 1.1.
Situation 5
Other than MH, Mr Bond also a member of frequent traveller for American
Airlines (FQTV No: AA1234567). In another booking, Lisa made a booking for
him using Singapore Airlines (SQ) carrier. His name in this PNR number is in
name number 2.1
From the situation 4, answer the following question:
1. To input Request Traveler number in the PNR.

Entry: FFMH01123456 – 1.1
FF Identifier
MH01123456 FQTV number
1.1 Name number
*NOTE: A separate entry is required for each airline and name in the PNR
From the situation 5, answer the following question:
1. To input FF traveler number of one airline to accrue miles on another airline.

Entry: FFAA1234567/SQ-2.1
FF Identifier
AA1234567 FQTV number
SQ Carrier in the PNR
2.1 Name number
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2. To view list of carriers participating in FFP

Entry : PT*
3. To check specific airline participating in FFP

Entry : PT*SQ
4. To display FF information in a PNR

Entry : *FF
Deletion
1. To delete specific item in FF

Entry : FF1
FF Identifier
1 Item number
 Delete function
2. To delete all items in FF

Entry : FFALL
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LAB SHEET Exercise 4: Passenger Name Record

(PNR)
Duration: 4 Hour
Instructions:
Using the system, you are required to practice mandatory and optional field information
entry into system. The proposed time for this practical task is 1 hour.
Question 1a (Itinerary Field Information)
Date : Any date

Flight availability : Any destination
Seat : 3 seat
Booking Class : Business class
Carrier : Any carrier
Answer: 03C____
*Note - Cancel the itinerary after done choose a seat
To cancel the itinerary: ______XI______
Question 1b (Name Field Information)
i. Enter a single name item
NAME ENTRY
EN AORAN BIN AZIZ -AORAN/AZIZMR
MS TAN MEI YING -TAN/MEIYINGMS
DATO GOPALAKRISHNA S/O KUMAR - GOPALAKRISHNA / KUMAR DATOMR
MDM VICTORIA BECKHAM - BECKHAM/VICTORIAMDM
MDM CHARANJEETKAUR D/O HARI SINGH - CHRANJEETKAUR/HARISINGHMDM
MS FUJI MINA - MINA/FUJIMS
MR V THUONG PHRANG - VTHUONGPHRANG/MR
MR WATSON A/L NYAMBEK - WATSON/NYAMBEKMR
MR ARVINDERSINGH S/O DILIPSINGH - ARVINDERSINGH/DILIPSINGHMR
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ii. To enter multiple names with same surname
NAME ENTRY
DR ALBERT WILLIAM - 2WILLIAM/ALBERTDR/SARAMDM
MDM SARA WILLIAM
DATO LIEW GAN HO - 3LIEW/GANHODATOMR/JANNAMDM/MEILINGMS
MDM LIEW JAN NA
MS LIEW MEI LING
iii. Creation of Child Name Field
NAME ENTRY
MISS LI AI LIN -LI/AILIN MISS*C10
10 YEARS
MASTER DANIEL BIN HARIS -DANIEL/HARIS MSTR*C09
9 YEARS
LI AI MAY – 11 YEARS -2LI/AIMAYMISS/AILINMISS*C11/C10
LI AI LIN – 10 YEARS
iv. Creation of Infant Name Field
NAME ENTRY
MISS SHAHIDAH ATIKAH BINTI AHMAD -I/SHAHIDAHATIKAH/AHMADMISS*I05
5 MONTHS
YUSOFF AL ZAFRAN BIN MUHAMAD -I/YUSOFFALZAFRAN/MUHAMAD
20 MONTHS MSTR*I20
KRISTIN DAVID – 16 MONTHS -I/2DAVID/KRISTIN
ANGELY DAVID – 3 MONTHS YEARS MISS/ANGELYMISS*I16/I03
Question 1c (Phone Field Information)
Codes Description Question Entry

A Agency ABC Travel and Tour 907-2376549/ABC TRVL/JANE-A
Jane
07-2376549
H Home Passenger House 906-6546208/PSGR-H
06-6546208
B Business Client : Liza 9 09-6677888/LIZA-B
09-6677888
F Fax Client : Liza 909-6677811/LIZA-F
09-6677811
C Cell / Mobile Passenger Mobile No. 9012-6757674/Passenger-C
Phone 012-6757674
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Question 1d (Ticketing Time Limit)
Ticketing Time Limit Entry

Ticketing Time limit for 20 November 7TAW20NOV/
Change to a new ticketing time limit 1 December 7¤TAW1DEC/
To display ticketing field, date issued and voids *T
Question 1e (Received From)
Received From Entry

Agent name : Alex
6MARIA/ALISHA
Caller name : Maria
Modify caller name to Hellen 6HELLEN/ALISHA
Display received from field *P6
Question 1f (Optional Field Information)
a) To notify all airlines in the PNR passenger is first time travelling alone
3OSI YY PASSENGER FISRT TIME TRAVELLING ALONE
b) To notify all airlines in the PNR that passenger can only speak Malay
3OSI YY PASSENGERS SPEAK MALAY ONLY
c) To input general remarks : Lisa want to remark to issue Mr. James ticket on 20
January
5PLS ISSUE TICKET FOR MR JAMES/LISA/20JAN
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Instructions:
You are required to form a group (Max: 2 persons). Discuss with partner about the
situation given and draft your steps in order to complete the PNR booking process.
Upon completion of discussion, you are required to enter the booking into system and at
the end of this exercise your group must have one PNR locator. Write down the PNR
locator in the empty box given. The proposed discussion time is 10 minutes, and
complete booking process in 20 minutes.
PNR NO:
Question 2a:
Create a PNR with the following details:
You are a Ticketing Clerk working with travel agency known as Bintang Travel and Tour
Sdn. Bhd.
Bintang Travel and Tour Sdn. Bhd.

Lot CA 107F, 4th Floor, City Square Centre,
50400 Kuala Lumpur
Office Tel: 03 2164 6100,
Fax: 03 2164 61200
Email: [email protected]
Based on the above information, please create the booking:
Passenger name : MR YUSRI ABDUL HALIM

MDM LISA SURIHANI MOHAMED
ADAM RAIZ/YUSRI MSTR – a child 5 years old
Flight details : 1. MH ___________ C 10 OCT KULMEL
2. MH ___________ C 18 OCT MELKUL
Passengers’ contact : House : 07-2658944 speaks to Mr Yusri
Office : 07-2623656 speaks to secretary Miss Olynn
Ticketing date line : Next two week after the day you made a booking.
Booking was made by you with the secretary
*Note - Please consider SSR input for child name
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Question 2b:
Based on Question 1a, in PNR, please enter the optional fields’ information about this
booking according to the details given below:
Other service information : Passenger Mobile Contact No.

Passenger Email address
Remark : You need to input general remarks to remind you

need to issue the ticket on 1 December
Frequent Traveler : Mr Yusri Abdul Halim

Information MH01187143
*Note – The answer for this Question 2a and 2b only will be getting after booking
has been made in system. Lecturer is advised to do the booking first before do
this practical exercise with the student.
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LAB SHEET 5 : Seat Reservation
Duration: 2 hours
Learning Outcomes

1. Demonstrate mastery of knowledge and understanding of seat reservation
Activity 5A
Activity Outcome: Explain the function of seat reservation and demonstrate seat by
number and map using Abacus system
This function
 Allows confirmation of passengers seating preferences prior to check-in
formalities at airport. Direct Connect interactive seat reservation is available on
specific carriers.
Procedures;
 To assign seats
Step must be taken to assign the seats
Step 1
Display seat map
Step 2
Pre-reserved seat
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Step 1: Display seat map
a. To display seat map using segment number from PNR

1. Type the entry : 4G1*
2. Press ENTER
4G Identifier
1 Segment Number
* Display
Response;
*Note: Make sure itinerary have been created in the booking record
b. To display seat map by flight details

1. Type the entry: 4G*CX723NOVKULHKG
2. Press ENTER
4G Identifier
* Display
CX720 Carrier and flight number
23NOV Date
KULHKG Origin and destination
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Step 2: Pre-reserved seat entries

a. To request specific seat number for segment 1
1. Type the entry : 4G1/12A
2. Press ENTER
4G Identifier
1 Segment no.1
/ Seperator
12A Seat no.
b. To request PRS for all segments and all names in range

1. Type the entry : 4GA/41ABC-1.1,2.1,3.1
2. Press ENTER
4G Identifier
A All segments
/ Seperator
41ABC Seat no.
1.1,2.1,3.1 Name no.
c. To request generic seat for all segments with specific name

1. Type the entry : 4GA/W-2.1
2. Press ENTER
4G Identifier
A All segments
/ Seperator
W Window seat
2.1 Name no.
d. To request generic seat for all segments with specific name

1. Type the entry : 4G3/A-1.2-3.1
2. Press ENTER
4G Identifier
3 Segment no.
/ Seperator
A Aisle seat
1.2-3.1 Name no.
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Activity 5B
Activity Outcome: Identify the correct entry for seat assignment cancellation.
a. To cancel all pre-reserved seat for segment 1

1. Type the entry : 4GX1
2. Press ENTER
4G Identifier
X Cancel
1 Segment no.1
b. To cancel all pre-reserved seat for specific carrier

1. Type the entry : 4GXSQ
2. Press ENTER
4G Identifier
X Cancel
SQ Carrier’s name
c. To cancel all pre-reserved seat

1. Type the entry : 4GXALL
2. Press ENTER
4G Identifier
X Cancel
ALL All item
d. To update pre-reserved seat information for item 2

1. Type the entry : 4G2HK
2. Press ENTER
4G Identifier
2 Item no
HK Update from unconfirmed to confirm
e. To view pre-reserved seat information

1. Type the entry : *B
2. Press ENTER
* Display
B Seat information
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LAB SHEET Exercise 5: Seat Reservation
Duration: 4 Hour
Instructions:
1. What is the function of pre-reserved seat?
Allows confirmation of passengers seating preferences prior to check-in

formalities at airport
2. Write down the TWO (2) steps to assign seats
1. Display seat map

2. Pre-reserved seat
3. Write down the correct entries for actions below;
No. Actions Entries
1. To view pre-reserved seat information *B
2. To cancel all pre-reserved seats for segment 3. 4GX3
3. To cancel all pre-reserved seats 4GXALL
To cancel all pre-reserved seats for specific carrier.

4. 4GXBA
(e.g BA)
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4. Match the entries with it function to display seat map or to pre-reserve seat in the
boxes provided and.
1 4G1/12A To request generic seat for all

segments with specific name.
2 4G1* To request specific seat number

for segment 1
3 4G3/A – 1.2-3.1 To request aisle seat for specific

segment and range of names
4 4GA/W-2.1 To display seat map using

segment number from PNR.
5 4G*CX720C23NOVKULHKG To request PRS for all segments

sand all names in range.
6 4GA/41ABC – 1.1-3.1 To display seat map by flight

details.
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5. To request specific seat number for segment 1. Answer the following question using
the figure 1 below;
A B C D E F
Figure 1: Flight Seat Map
a. Mr. Micheal request for window seat at row 10.
4G1/10F
b. Ms. Ashley request for 3 seats near emergency exit.
4G1/12CDE
c. Ms. Angela request for 2 window seat at row 6 and 7
4G1/6F7F
d. Mr. Howard request for aisle seat at row 4
4G1/4C
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6. State the entry for the following statement for Pre-Reserved Seat (PRS)
No Statement Entry
1. Display seat map for segment number 4 4G4
2. Display seat map for segment number 2 4G2
3. Display all smoking seat for segment 1 4G1*/AS
4. Display non-smoking seat for segment 3 4G3*/AN
5. Display seat number 15C for segment 2 4G1/15C
6. Display seat number 28A for segment 3 4G1/28A
PRS for all segments for names 1.2-3.1 at 4GA/26ABCD-1.2-

7.
seat row number 26. 3.1
PRS for all segments, for guest 1.1-3.1 at row 4GA/44ABC-1.1-

8.
number 44. 3.1
9. PRS for all segment aisle seatfor guest 3.1 4GA/A-3.1
10. PRS for segment 3, window seat for guest 1.1 4G3/W-1.1
11. PRS for aisle seat for guest 2.1 in segment 2 4G2/A-2.1
12. Request to cancel all the PRS 4GXALL
13. Request to cancel PRS for Malaysia Airline 4GXMH
Request to cancel PRS only for segment

14. 4GX6
number 6
15. Request to cancel all the PRS for Lufthansa 4GXLH
16. To view PRS information *B
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LAB SHEET 6 : Reservation for Other

Tourism Services
Duration: 8 hours
Learning Outcomes

1. Demonstrate mastery of knowledge and understanding of reservation procedures
for other tourism products/services.
Activity 6A
Activity Outcome: Identify reservation procedure for other tourism product/services.
Using Abacus, reservation procedure for other tourism services is a very simple task. All
you have to do is to invoke toolbars icons.
Reservation for Accommodation Reservation for Car Rental
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Activity 6B
Activity Outcome: Prepare reservation for other tourism product/services
Adam, a client, calls Chea, a travel consultant to book for accommodation on 23rd April
until 25th April at Kuala Lumpur.
What does Chea need to do?
STEP 1 Invoke toolbars and select appropriate icon.
STEP 2 Fill in the relevant fields and click “SEND”
CHECK-OUT
CITY CODE
HOTKUL/23APR-25APR 1
IDENTIFIER CHECK-IN NO. ADULT
LABSHEET 1 : Introduction to Global

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LABSHEET Exercise 6: Seat Reservation
Duration: 4 Hour
Instructions:
1. Circle the correct icon for hotel and car reservation.

(2 marks)
2. List down other tourism services offered by Abacus System.

(5 marks)
i. Car
ii. Hotel
iii. Rail
iv. Cruise
v. Travel secure
3. List down information needed to be gathered during hotel reservation.

(8 marks)
i. Name ii. Address (home, office)
iii. Type of properties iv. No. of pax
v. No. of room vi. Types of room
vii. Check-in and check-out date viii. Payment method
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LAB SHEET 7 : Fare Display and Fare Rules
Duration: 6 hours
Learning Outcomes
This Practical encompasses activities 7A, 7B and 7C

1. Demonstrate understanding of basic fare
2. Demonstrate understanding of shoppers’ fare
3. Demonstrate understanding of fare rules
4. Demonstrate understanding of class of services and basic restrictions
Activity 7A
Activity Outcome: Explain basic fare and identify the basic fare
A fare is the fee paid by a passenger for use of a public transport system: rail, bus, taxi,
etc. In the case of air transport, the term AIRFARE is often used. Commonly, Normal
Fare has no restrictions, different classes possible meanwhile Special Fare have
restrictions and only in Economy class
TYPE OF FARES:
(1) Public: Available for purchase by anyone. Can be purchased from any channel.
Fare rules are readily accessible to customers. Also known as published
fares.
(2) Private: Negotiated between airlines and travel agents. May be offered at a discount.
Can be purchased only through the agent who negotiated the fare. Fare
rules are available only through the associated agent. Also known as
Negotiated fares.
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An abacus fare is an integrated display of both Published and Private fares providing
point to point with the following features:
 A comparison of published and private fares

 A maximum of 650 applicable fares
 Single carrier fare display
 Multiple carriers fare display providing shopping feature
Abacus Fares functionalities enable you to retrieve either a single carrier or multiple
carriers‟ response to search for your desired result. Result will differ depending on the
options specified in the FQ command. Travel and Return dates are the most essential
options that can be specified in the FQ command to retrieve desired fares.
Activity 7A (I)
Activity Outcome: Display the basic fare
Fare Quote – FQ
In the Fares Retrieval command, mandatory fields include city pair and carrier code. The
travel date is an optional.
Procedure:
Identifier FQ
Entry KULSIN
Departure Arrival
City City
Example:
a) To Check Fares Between Kuala Lumpur to Singapore FQKULSIN

b) To check fares between Kuala Lumpur to Singapore FQKULSIN-MH
using Malaysia Airlines
c) To check fares between Kuala Lumpur to Singapore FQKULSIN30APR
on 20 Nov
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Response:
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Activity 7A (II)
Activity Outcome: Display other cryptic entries on Fare Quote
Description Format examples

Single carrier with specific date travel FQKULHKG15MAY-CX
Specify exclude fares with advance purchase FQKULLHR28JUN§XA
With global indicator FQKULJNB.EH-MH
With corporate ID FQKULTPE20OCT-MH¥IABC22
FQKULTPE20OCT-MH¥UIABC22
Inclusion code – fare type FQKULKUL10DECCTRW-BR
With passenger type code FQKULBKK01JUL-MH¥PGIT
With return date FQPENLHR14SEP-SQ¥R20SEP
With booking class FQBKIHKG20JUN¥BQ
With fare basis code FQSIN SYD10DEC-SQ¥QLSUPER
Child fare FQKULPEN02OCT-MH,C
Infant fare FQKULPEN02OCT-MH,I
With account code FQKULMEL18AUG¥AC*234567CA
Private fares only FQPENLHR10MAR¥PV
Historical fares by specifying ticketing and FQ20JUL09JKTSIN01AUG09-MH
travel date
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Activity 7A (III)
Activity Outcome: Display Fare Quote Shortcuts
From a current fare display, there are some shortcut entries that can retrieve the specific
fares easily.
Description Format examples

Redisplay a fare response FQ*
Redisplay with change date of travel FQ*28MAY
Redisplay and reverse city pair FQ*R
Redisplay and change arrival city FQ*ASFO
Specify global indicator FQ*.AT
Redisplay and change return date FQ*¥26MAY
Redisplay and specify booking class FQ*¥BM
Redisplay and specify fare basis code FQ*¥QFLEXI
Specify unique Corporate ID FQ*¥UIABC22
Specify unique account code FQ*¥UAC*230989CA
Request fare code display from PNR segment FQS1
Specify connection flight number from air availability FQL2/3
Specify fare type and line number from air availability FQL2EX
Activity 7B
Activity Outcome: Explain fare rules and identify the fare rules
Fare rules are attached to all fares. Fare rules can be displayed in two ways i.e with long
entry or with short continuation entry from Fare Quote response. There are different
entries, which you can make us to retrieve desired rule information. Below shows a list
of commonly used commands
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Description Format entries

Retrieve rules for fare line number 1 RD1
Retrieve rule menu RD2*M
Retrieve specific rule category RD2*13
Retrieve multiple rule categories by category RD2*13/26
numbers
Retrieve multiple rule categories by category RD2*AV/MX
codes
Redisplay fare rule RD*
Activity 7B (I)
Activity Outcome: Display the fare rules and basic restriction information
Procedure:
Rules for fare line number 1
Entry : RD1
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Activity 7C
Activity Outcome: Explain and identify the class of services
o In general First Class is coded as F or P,

o Business Class as C or J, and ;
o Coach / Economy as Y.
o Most special fares (referred to as subclasses, since they are subclasses of the
Coach class) are coded using other letters, such as M, B, H, K, Q, L, V, etc.
o Each airline generally has a hierarchical structure for the subclass codes.
o The hierarchical structure varies however from airline to airline (e.g. on another
airline, M may be heavily discounted).
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o List of non-discounted booking class and code
BOOKING BOOKING CLASS

CODE
F FIRST CLASS
C BUSINESS CLASS
Y ECONOMY / COACH CLASS
o List of discounted booking class and code
BOOKING BOOKING CLASS

CODE
A First –class discounted
D Business class discounted
B Economy/ Coach class discounted
H Economy/ Coach class discounted

Q Economy/ Coach class discounted
M Economy/ Coach class discounted

K Economy/ Coach class discounted
L Economy/ Coach class discounted
V Economy/ Coach class discounted
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Activity 7C (I)
Activity Outcome: Display the class of services
Procedure:
Display flight availability
Entry: 120AUGKULKCH
Response:
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LAB SHEET Exercise 7: Fare Display and Fare

Rules
Duration: 4 Hour
Instructions:
1. Provide the identifier and entry to retrieved fare quote for flight below:
a. Kuala Lumpur to Bombay using Air India

FKULDXB-MH
b. Denpasar to Kuala Lumpur using Garuda Air on 23 Nov
FDPSKUL23NOV-GA
c. One way fare from Kuala Lumpur to Hong Kong on 13 Sep
FKULHKG13SEP
d. Return fare from Adelaide to Kuala Lumpur on 2 May
FADLKUL2MAY
2. Write down the correct entry and identifier to retrieved rule display for specific fare
a) Retrieve rule for fare line no 4
RD4
b) Retrieve specific rule categories by category number 13
RD2*13
c) Redisplay fare rules
RD*
d) Retrieve rule for fare line no 2 with routing display
RD2*RTG
3. Discuss and answer the question given
1. What is the entry to publish one way fare display for Jakarta to Jeddah on 19
August?
FQJKTJED19AUG¥OW
2. What is the entry to publish return fare display from Jakarta to Moscow on 10
May?
FQJKTMOW10MAY¥RT
3. What is the entry to publish adult fare display from Kuala Lumpur to Hadyai?
FQKULHYT
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4. What is the entry to publish infant fare display from Kuala Lumpur to Beijing for
Malaysia Airlines?
FQKULBJS-MH,I
5. What is the entry to publish fare display to round the world by using Malaysia
Airlines from Kuala Lumpur
FQKULKULCTRW-MH
10 marks
4. Below is the response once u has of the fare search. Please interpret the response
by filling in the blank with the correct answer.
A B C
D
H
E F G
A. Origin and destination

B. Date, Month and Year
C. Currency used
D. Maximum Permitted Mileage
E. Advance Purchase
F. One Way
G. Carrier
H. Validation of travel
I. Date of season
J. Minimum and maximum stay allowance
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LAB SHEET 8 : Itinerary Pricing and E-Ticketing
Duration: 8 hours
Learning Outcomes
This Practical encompasses activities 1A, 1B, 1C, 1D, 1E and 1F

1. Demonstrate mastery of knowledge and understanding of itinerary pricing and
e-ticketing.
Activity 8A
Activity Outcome: Identify itinerary pricing
PNR pricing is also known as itinerary pricing which allow you to price an itinerary stored
in passenger name record. There 2 (two) primary functions, WP and WPA to price and
search for desired fares.
Type of Pricing Description Result

Identifier
WP Price for lowest fare Lowest fare returned for each
passenger type
WPA Price for ALL All applicable fares, up to maximum of
applicable fare 12 lowest combination fares per
passenger type
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Activity 8A(I)
Activity Outcome: Demonstrate the steps for itinerary pricing
PNR AUTO PRICING –WP
PNR pricing request is allowed on complete on incomplete PNR. It is allowed on

itineraries up to 24 segments, including surface segments when the board point and off
point are the same and up to 99 passenger in a PNR
Procedure:
Step 1: Price for applicable fare with validating carrier
Entry: WP or WPAMH
Step 2: Accept and store fare in PNR
Entry: WTFR
Step 3: End transaction
Entry: ER
1. Match the steps of auto-pricing given below with the correct identifier

Price for applicable fare WTFR
with validating carrier
Step 2 Accept and store fare in ER
PNR
Step 3 End transaction WP or WPAMH
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Activity 8A(II)
Activity Outcome: Display the ticket fare record
Ticket fare record will be automatically stored in the PNR once travel consultant
accepted the pricing – WTFR
System will auto end the transaction and redisplay the PNR. Ticket record field will be
change to ‘AUTOPRICED’
Procedure:
To display the fare record index : Entry: **W

To display specific ticket fare record : Entry: **W3
Activity 8A(III)
Activity Outcome: To delete ticket fare record
Ticket fare record can be deleted any time after it has been stored. Travel consultant will
have to re-enter for the second for the deletion. This will ensure that the travel consultant
will not cancel the wrong ticket fare record.
Procedure:
To delete all fare records : Entry: W¥D

To delete a specific fare record : Entry: W¥D<fare record line number>
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Activity 8B
Activity Outcome: To assign ticket printer
In order to print ticket, printer has to be assigned first. Therefore, steps of installing the
printer should be done right in order to print the ticket.
Procedure:
Step 1 Designate ticket printer Entry : W*MY

Step 2 Designate hardcopy printer Entry : PTR/<printer address>
Example: PTR/ABDD3A
Step 3 Designate itinerary printer Entry : DSIV/<printer address>
Example: DSIVABDD3A
Note: The above steps will enable travel consultant to issue electronic tickets.
The following documents will be printed from the printer
a. Agent coupon
b. Electronic Ticket Passenger itinerary Receipt – ETPIR (optional)
c. Invoice (optional)
Note: When travel consultant sign-out of a work area or when system auto sign-out, the
ticket printer designation will be automatically removed. Travel consultant will need to
redesignate after sign-in.
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Activity 8C
Activity Outcome: Identify Ticketing data (Airline Validation, Form of Payment,
Commission Percentage & Endorsement).
Some data is mandatory in ticketing entry while others are optional on the type of ticket
being issued.
Procedure:
1. Airline validation : ¥A<airline code>
*Note: This ticketing entry must include the 2-letter airline code of the airline on
which the ticket is to be validated. This is controlled by the TJR, which permits travel
agent to validate tickets only on the carriers who have appointed the travel agent.
This is a mandatory item.
2. Form of payment : ¥F<form of payment>
The acceptable forms of payment in ticketing are listed below for your reference.
a. Single Form of Payment
1. Cash transaction: Payment by Cash or Cheque

Entry: ¥FINVAGT INVOICE AGENT
2. Credit transaction: Payment by Government warrant with Debtor’s code and object
code
Entry : ¥FGGRGOM(government warrant)

Example Entry : ¥FGGRGOM1234567-8901234-0101
Warrant No. Object Code
3. Credit card with auto approval
Entry : ¥F*<two letter code for Credit Card>/expiry date/…..
Example Entry : ¥F*VI/1017
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4. Credit card with manual approval code
Entry : ¥F*VI3762…………………/0909¥AMH
Example Entry :
b. Multiple Form of Payment (FOP)

1. Credit transaction: Payment by Government warrant with Debtor’s code and
object code + Cash transaction: Payment by Cash or Cheque
Example Entry:
¥FMPGGRGOM1234567-8901234-1010*XXINVAGT/cash account
2. Credit card with manual approval code + Cash transaction: Payment by Cash
or Cheque
Example Entry:
¥FMP*AX3762…../0920*XXINVAGT/<cash amount
*Note:
o Applicable only when payment received is a combination of a cash and credit
transaction Government warrants and cash.
o The cash transaction is to be specified as the last FOP in the entry and the amount
must be indicated. System will auto calculate the credit amount.
o **the INVAGT input must proceed with XX in multiple FOP for system to recognize
it as a cash transaction for BSP reporting.
o The ticketing entry must include the form of payment; this entry will reflect whether
the payment is cash, credit or both. This is a mandatory item.
3. Commission Percentage : ¥KP< commission percentage >

Example Entry:
¥KP05 - 5 % commission
¥KP07 - 7% commission
¥KP00 - Nil commission
*Note: The commission percentage will be input only for normal gross fares ticketing,
when issuing net fare tickets no commission percentage must be input.
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4. Endorsement Data
This endorsement data is an optional item, it is based on the airline requirements
and the fare type sold.
Example:
To specify ‘CANX FEES APPLY’ in endorsement data
Entry: W¥T¥AMH¥KP05¥EO/CANX FEES APPLY
Activity 8C(I)
Activity Outcome: Demonstrate issuing ticket
The ticketing entries used to issue tickets for auto-priced or manual-priced fare
records are the same. When ticketing is done for different passenger types, the fare
record and names for that passenger type must be specified in the ticketing entry. This is
to ensure that system attaches the right fare for each passenger type.
Before issuing a ticket, you will have to ensure that the following conditions are met:
• Designate ticket printer
• Fare stored in the PNR (Complete PNR Pricing)
• Form of payment
• Validating carrier
Procedure:
1. To ticket a PNR with a single passenger and fare record.
Step 1: Retrieve the PNR
Entry: * KKSQEQ
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Step 2: Input ticketing entry with cash as form of payment and 5% agency commission
Entry: W¥T¥FINVAGT¥AMH¥KP05¥DPE
Explanation:
System will auto cancel the ticketing time limit and appended the ticket number.
Displaying the ticket number, Travel Consultant is to do the entry *T
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2. To ticket a PNR with multiple passengers and fare records.
Ticketing entry: Multiple passengers and fare records with credit card (Visa) as form of
payment, no agency commission and validating carrier is MH.
W¥T1N1.1¥T2N2.1¥T3N3.1¥F*VI4921391800226368/1211¥AMH¥KP00¥DPE
Note: There are no changes to the current ticketing entries

The following documents will be printed for Electronic Ticket issuance from the
hardcopy printer.
o Agent coupon
o Electronic Ticket Passenger/Itinerary Receipt
Sample of Agent coupon:
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Sample of Electronic Ticket Passenger/Itinerary Receipt:
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If the form of payment is credit card, the ETPIR prints together with the credit card
charge form.
Sample of credit charge form:
Activity 8D
Activity Outcome: Demonstrate how to voiding of electronic ticket
There might be some cancellation during last minute. Therefore deletion process should
be made. Besides that, voiding the electronic tickets is a must for any cancellation.
o Electronic Ticket voiding will be based on current BSP reporting period.

o Payment by credit card must be void on the same day of ticket issuance.
o Once an e-ticket has been reissued, it cannot be voided.
o Voiding of a fresh e-ticket is only possible if all flight coupons are “OPEN‟.
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Procedure:
Response:
Example of a voided ETR
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LAB SHEET Exercise 8: Itinerary Pricing and E-

Ticketing
Duration: 4 Hour
Instructions:
1. Fill in the blank with correct identifier
a. To display the fare record index **W

__________________
b. To display specific ticket fare record **W3

__________________
c. To view fares breakdown WPDF

__________________
d. To view fares breakdown via fares component WPDF<fare

__________________ number>
e. To delete all fare records
__________________ W¥D
2. Match the printer designation step below:
STEP 1 Designate itinerary printer

Entry: DSIV/<printer addresss>
Example : DSIVABDD3A
STEP 2 Designate ticket printer
Entry : W*MY
STEP 3 Designate hardcopy printer
Entry : PTR/<printer address>
Example : PTR/ABDD3A
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3. Define that mandatory identifier given below:
IDENTIFIER EXPLANATION
W¥T Identifier for issuance of ticket
¥A Related to 2-letter airline code

Example : ¥AMH
¥F Related to form of payment

Example : ¥FINVAGT – payment using invoice agent
¥FGGRGOM - payment using government warrant
¥F<two letter code of credit card><card no><expiry date>
¥KP Related to the commission percentage of the travel agent

Example : ¥KP05 – 5% commission
¥KP07 – 7% commission
4. Provide the identifier for:
a) Delete all fare records W¥D

b) Delete a specific fare records W¥D<number of line>
c) Voiding from ticketing field of a PNR *T,WV<line number>, WV<line number>
d) Voiding from displayed ETR WETR*T<ticket no>, WETRV , WETRV
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LAB SHEET 9 : Queues
Duration: 6 hours
Learning Outcomes
This Practical encompasses activities

1. Demonstrate mastery of knowledge and understanding of queue system
Activity 9A
Activity Outcome: Explain the concept of queue system
 Queues work like an electronic filing cabinet. Each queue represents the different
drawers in the cabinet and each drawer denotes a separate function.
 Queues enable a user to place a PNR or message in a determined location for future
action. These predetermined queue locations are denoted with numbers (0-511) and
alpha (A-Z) characters. It is an essential part of the office operation for any travel
agency to maintain the PNRs and messages in the queues regularly.
 Each queue consists of a list of either PNRs or Messages, but never together in the
same queue. Queues help to organize processing of PNRs.
 For example, a PNR is placed on a particular queue if the flight is affected by a

schedule change or the seat could not be confirmed by the airline. The travel agent
will need to check these queues periodically to ensure that proper action is taken on
the PNRs.
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Activity 9B
Activity Outcome: Demonstrate counting the PNRs on queues.
There are two (2) types of queues;

 PNR queues – contain only PNRs
 Message queues – contain only messages
Fill in the blank to complete the queue count and queue abbreviation below.
Entry Queue count

QC/ To display the queue count for all queues requiring action
QC/9 To display the queue for queue 9
QC/G To display the queue count for general message queue
Q/9 To access queue 9
Q/G To access general message queue
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Queue Queue Name

Abbreviation
0 Basic PNR - Urgent departure within 72 hours
1 Basic PNR - Non-urgent
2 Car/Hotel/Tour Confirmation numbers
5 Air schedule changes within 72hours departure
6 Air schedule changes beyond 72hours departure
7 Air segment with HX status
9 TAW tickets to print
17 Waitlist confirmation within 72 hours departure
18 Waitlist confirmation beyond 72 hours departure
20 Duplicate PNRs in queue
24 Pre-reserved seat -confirmation
25 Pre-reserves seat – not confirmed
Activity 9C
Activity Outcome: Demonstrate an accessing a queue.
Based on Figure 9.1, discuss in your group the differences between Queue Count and
Queue Access.
QUEUE ACCESS Figure 9.1
QUEUE COUNT
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Allows you to determine the number of

PNRs (in each queue) that require
servicing
Bring up the first PNR from the

specified queue in your work area for
you to work on.
Activity 9D
Activity Outcome: Place PNR on queue manually and identify queue task.
After identifying the queue that you want to work on, you may wish to access the PNRs
in that particular queue.
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Define the Description below with its appropriate Entry to update PNRs in queue.
Entry Description
I Ignore current PNR in work area and place it back in the queue. Next
PNR on queue will be displayed.
E End transaction on current PNR and remove from the queue. Next
PNR on queue will be displayed.
ER End transaction and redisplay PNR. The PNR will remain in the
queue.
EW Work, end transaction and store PNR. PNR will be removed from the
queue.
EWR Work, end transaction and redisplay PNR. PNR will remain in the
queue.
QR Remove current PNR from the queue. Next PNR on queue will be
displayed.
QXI Ignore current PNR in work area, place back queue and exit from
queue.
QXE End transaction on current PNR in work area to action changes,
store PNR and exit queue.
 For more information: F*FOX/QUEUE/EXIT
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LAB SHEET Exercise 9: Queues
Duration: 4 Hour
Instructions:
Questions 1:
Fill in the blank to complete a queue count for Queue 1 to check the number of PNRs in
this queue.
(5 marks)
Entry: QC/1
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LAB SHEET 10 : Currency Conversion and Other

Miscellaneous Functions
Duration: 6 hours
Learning Outcomes

1. Demonstrate mastery of knowledge and understanding of currency conversion.
2. Demonstrate mastery of knowledge and understanding of other miscellaneous
functions.
Activity 10A
Activity Outcome: Explain the steps to do the Currency Conversion Rate – DC*in system
using mask and manual entry
USING ABACUS MASK
Step 1
Select Currency Conversation tab
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Step 2
Response: system will display Currency Conversion mask
Key in all the detail of currency conversion into the mask:
1. Convert From - Convert To
2. Amount
Step 3
Click icon
Step 4
Response from the system:
DC¥AUD1050.00/MYR«
RATE BSR 1MYR - 0.338638672 AUD 
MYR 3100.6 TRUNCATED 
MYR 3101 ROUNDED UP TO NEXT 1 - FARES 
MYR 3101 ROUNDED UP TO NEXT 1 - TAXES 
Explanation:
Part Description
 The amount of banking selling rate taken during the conversion.
 The result of the calculated amount
 The calculated amount and rounding unit for fares
 The calculated amount and round unit for taxes
USING ABACUS MANUAL ENTRY
From the steps of currency coversion rate, students are required to write down the
manual entry to convert the currency from Indonesian Rupiah (IDR) to Malaysian Ringgit
(MYR) amount of 500000.00 IDR.
Entry :DC¥IDR500000.00/MYR
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Activity 10B
Activity Outcome: Discuss dates, time differences, temperature and distance
Dates
Description Entry
To view calendar for current year and month T¤OCT
To view calendar for any month in 2013 T¤DEC/13
To add days(add 21 days from 14 march) T¤14MAR¥21
To subtract day(minus 60 days from 25 June) T¤25JUN-60
To view calendar for next 4 Monday T¤MON
(count 4 Monday in one month)
To list Sunday in April T¤SUN/APR
Time Difference
1. To check time / date in particular city

Entry : T*SYD
T* Identifier
SYD City code
2. To check time difference between two city

Entry : TETKUL/LON
TET Identifier
KUL/LON City Pair Codes
3. To check timing at particular city

Entry : TET0951KUL/MEL
TET Identifier
0951 Kuala Lumpur time
KUL/MEL City Pair Codes
Temperature
Description Entry
To determine current weather ¤WEA/WX*KCH
To determine city forecast ¤WEA/CF*KUL
To determine extended forecast ¤WEA/EF*BER
To determine average temperature ¤WEA/AV*MIL
To convert from Celsius to Fahrenheit T¤T30C
To convert from Fahrenheit to Celsius T¤T86F
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Distance
The distance from city pair can be search with Verify Flight Information (VFI). VFI
provide the ability to check details of a specific flight from an availability display or
itinerary in current work area.
Step 1
Search for flight availability :eg:120AUGKULMEL
Response:
20AUG FRI KUL/Z‡8 MEL/‡2

MH RESPONSE ** DIRECT CONNECT PARTICIPANT **
7MH 129 F4 A4 C4 D4 Y9 K9 B9 H9 M9 Q9 KULMEL 1000 1930 772 0
L9
8MH 149 F4 A4 C4 D0 Y9 K9 B9 H3 M9 Q9 KULMEL 2115 0645#1 772 0
L0
Step 2
Verify flight information from City Pair Availability
Entry: VA*7
Response:
VA*7
20AUG FLT SEGMENT
DPTR ARVL MEALS EQP ELPD MILESSM
1 MH 129 KUL MEL1000 1930 772 7.50 3938 N
DEP- ARR-TERMINAL 1
Flight information available in the display are elapsed time, distance in miles, smoking
indicators N – no and Y- yes and departure/arrival terminal.
*For more information refer: F*FOX/VERIFY/FLIGHT
Activity 10C
Activity Outcome: Explain other miscellaneous functions
Calculator Functions
Description Entry
To display all calculator functions T ¤ MENU
To display English and metric measurement codes T ¤ CODES
Add T ¤ 976≠451
Subtract T ¤ 426.15-159.72
Multiple T ¤ 614.75*8
Divide T ¤ 500/10
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Tax Information – TXN
Tax display function allows you to retrieve a list of applicable taxes for a country and/or
city/airport by specifying country name, country code or city/airport codes.
USING ABACUS MASK
Step 1
Select Tax Display tab
Step 2
Reponse: system will display tax display mask
Key in all the detail of tax display into the mask :
1. Cityor
2. Country
Step 3
Click icon
Step 4
Response from the system:
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TXN*LON«
COUNTRY NAME- UNITED KINGDOM
TAX TAX
CODE NAME
1 GB5 AIR PASSENGER DUTY APD

2 GB6 AIR PASSENGER DUTY APD
3 YO5 AIR PASSENGER DUTY APD
4 YO6 AIR PASSENGER DUTY APD
5 UB1 PSC - SECTOR ABZ - GLA
6 UB8 PSC - SECTOR INV - WIC
7 UB2 PSC - DOMESTIC DEPARTURES ABZ THROUGH LDY
8 UB7 PSC - DOMESTIC DEPARTURES LGW THROUGH SZD
COUNTRY TAX ROUNDING - ROUND TO NEAREST 0.1

USE TXN*# WHERE # IS LINE NUMBER
3 - CHARACTER CODE FOR DISPLAY PURPOSES ONLY
USING ABACUS MANUAL ENTRY

List of applicable taxes for specific city/airport TXN*KUL
Display specific tax details from the list TXN*2
Display specific tax details by tax code TXN**WY
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LAB SHEET Exercise 10: Currency Conversion

and Other Miscellaneous
Functions
Duration: 1 Hour
Instructions:
Using the system, you are required to practice mandatory and optional field information
entry into system. The proposed time for this practical task is 1 hour.
Question 1a (Currency Conversion)
Complete the empty box below with the correct country or currency name or currency
code:
Country Currency Name Currency Code

REPUBLIC OF KOREA WON KRW
AUSTRALIA AUSTRALIAN DOLLAR AUD
DENMARK DANISH KRONE DKK
INDONESIA RUPIAH IDR
FRANCE EURO EUR
BRAZIL BRAZILIAN REAL BRL
CAMBODIA RIEL KHR
CHINA YUAN RENMINBI CNY
UNITED KINGDOM POUND STERLING GBP
UNITED STATES US DOLLAR USD
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Question 1b
Convert all the currency given in table:
Amount Convert From Convert To Entry Currency

Rate
100 WON MALAYSIAN DC¥KRW100.00/MYR *
RINGGIT
150 AUSTRALIAN YUAN DC¥AUD150.00/CNY *
DOLLAR RENMINBI
3000 DANISH UAE DIRHAM DC¥DKK3000.00/AED *
KRONE
650000 RUPIAH US DOLLAR DC¥IDR650000.00/USD *
280 EURO MAURITIUS DC¥EUR280.00/MUR *
RUPEE
5000 BRAZILIAN GREAT BRITAIN DC¥BRL5000.00/GBP
REAL POUND *
STERLING
835 CAMBODIA SINGAPORE DC¥KHR835.00/SGD *
RIEL DOLLAR
290 YUAN CROATIA KUNA DC¥CNY290.00/HRK *
RENMINBI
300 POUND BRAZILIAN DC¥GBP300.00/BRL *
STERLING REAL
50 US DOLLAR AUSTRALIAN DC¥USD50.00/AUD *
DOLLAR
*answer for currency rate is changeable according to current exchange rate.

Please refer to the system for the answer.
Question 1c (Other Miscellaneous Function)
No. Description Entry

1 To view calendar for month of July T¤JUL
2 To check time / date at Edinburgh T*EDI
3 To check time at Dubai T*DXB
4 To check time difference between Kuala Lumpur and Las TETKUL/LVS
Vegas
5 To check time difference between Osaka and Seoul T¤ETOSA/ICN
6 To determine current weather at Bangkok ¤WEA/WX*BKK
7 To determine current weather at Quebec ¤WEA/WX*YQB
8 To retrieve a list of applicable taxes for city of Bandung TXN*BDO
9 To retrieve a list of applicable taxes for a city of Dublin TXN*DUB
10 To retrieve a list of applicable taxes for a country of Egypt TXN*EGYPT
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LAB SHEET 11 : Distribution Reservation

System (DRS) and Format
Finder
Duration: 8 hours
Learning Outcomes

1. Demonstrate mastery of knowledge and understanding of DRS and Format
Finder.
Activity 11A
Activity Outcome: Explain the function of DRS.
Hmm… what are the

useful DRS categories
Travel consultant, Jake need to get in this system?
information of useful DRS
categories.
Help Jake to identify the DRS

categories by description given
below.
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Category Description
AAI Abacus Agency Information
MKT Abacus NMC DRS
NAR Non- Air
VEN Abacus Vendors
ADA Abacus Direct Access *SEATS*
HHL Hotels Index
HH1 Hotels Index (continuation)
CAR Cars Index
Activity 11B
Activity Outcome: Identify access and use of DRS.
The Direct References System (DRS) is a major source of information. It contains

travel-related news and commonly requested information on products and services.
DRS also known as Host Help System (HHS). How do you begin accessing DRS?
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What do you have to do next if you need information on participation level of Air
Philippines (2P)?
STEP 1
Click on Point & Click category, AAI
System response:
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STEP 2
Click on Point & Click category, AIR

Note: Line 10 directs you to page 2 for all carriers shown
(2P is one of them)
System response:
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STEP 3
Click on Point & Click content page number,2
(As in Y/AAI/AIR/P2)
System response:
120/141
STEP 4
Click on Point & Click content page number,

Y/P210
System response:
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Activity 11C
Activity Outcome: Display the functions, contents feature, Index feature, search feature
and favourites feature of Format Finder.
Fill the suitable entry for Format Finder in the box below.
Display FOX TABLE of content (LEVEL 1)
Entry: F*FOX
System response:
Display list of subjects in fox (LEVEL 2)
Entry: F*20
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System response:
Display detailed information in fox (LEVEL 3)
Entry: F*2
Display fox using qualifiers (maximum 3 qualifiers)
Entry: F*FOX/AIR/AVAILABILITY
Display fox using single alpha qualifier
Entry: F*FOX – A
 In a level 2 display, sometimes in the left margin an asterisk (*) would be displayed
indicating that there is a level 3 display available for this item number. If a ( ) is shown,
it indicates that new or modified information has been added to this item in the last 30
days.
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LAB SHEET Exercise 11: Distribution Reservation

System (DRS) and
Format Finder
Duration: 4 Hour
Instructions:
Questions 1:
Fill in the blank.
(7 marks)
Description Command
To access DRS Y
To access participation level of carrier Y/AAI
To display FOX table of content (LEVEL 1) F*FOX
To display list of subjects 7 in fox (LEVEL 2) F*7
To display detailed information in fox (LEVEL 3) F*2
To display fox using qualifiers F*FOX/AIR/AVAILABILITY
To display fox using single alpha qualifier F*FOX – A
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LAB SHEET 12 : Timatic Web
Duration: 2 hours
Learning Outcomes
This Tutorial encompasses activities 12A

1. Demonstrate mastery of knowledge and understanding of Timatic web
Activity 12A
Activity Outcome: Explain Timatic Web
Timatic was developed by a group of IATA airlines, for the purpose of keeping airlines,
agents and other parties concern in the travel industry informed with current official
information on Government travel regulations, procedures and restrictions for air travel.
Timatic is an electronic system that allows you to easily access information on the
following subjects:
a. Geographical information
b. Passport
c. Visa
d. Health
e. Taxes
f. Customs
g. Currency
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Activity 12A (I)

Activity Outcome: Using Abacus system to explain Timatic Web
No. Description Keyword

1. To access TIMATIC ¤¤TIM
2. To exit TIMATIC QUIT
3. Keywords to request visa/passport info TIRV
4. Keywords to request health info TIRH
5. Keywords to request ALL TIRA
Procedures;
 To access Timatic
1. Type the entry: ¤¤TIM
2. Press ENTER
3. The response
Activity 12A (II)

Activity Outcome: Identify the scrolling entries for Timatic
Write down the correct scrolling entries for actions below;
No. Actions Entries

1. To scroll last page of Timatic TIPL
2. To scroll first page of Timatic TIPF
3. To scroll next page of Timatic TIPN
4. To redisplay current page of Timatic TIPG
5. To scroll previous page of Timatic TIPB
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Activity 12A (III)

Activity Outcome: Identify the field that are required to access information on Timatic
Identify the mandatory and optional field required to access Timatic information
Mandatory Optional
1. TIRA 1. TR
2. TIRV 2. VT
3. TIRH
4. NA
5. DE
6. EM
Lab 12B
Activity Outcome: Using Abacus system to retrieved passport, visa and health
requirement
1. To retrieve all information (passport, visa and health information)

1. Type the entry: TIRA/NAMY/EMHKG/DEKUL
2. Press ENTER
TIRA Request all
NA Nationality
EM Embarkation
DE Destination
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Response;
Note: Agents are reminded to always check with the nearest Embassy/High
Commission of the country for the latest information. This will ensure that your
passenger are not inconvenienced or rejected at the airport.
2. To request ALL information

1. Type the entry: TIRA/NAKUL/EMKUL/TRJNB/DEEZE
2. Press ENTER
TIRA Request all
NA Nationality
EM Embarkation
TR Transit Point
DE Destination
Lab 12C
Activity Outcome: Using Abacus system to retrieved health requirement
1. To retrieve HEALTH requirement

1. Type the entry: TIRH/NAKUL/EMKUL/DETYO
2. Press ENTER
TIRH Health information
NA Nationality
EM Embarkation
DE Destination
128/141
Lab 12D
Activity Outcome: Using Abacus system to retrieved passport or visa requirement
1. To retrieved PASSPORT OR VISA requirement

1. Type the entry: TIRV/NAKUL/EMKUL/DETYO
2. Press ENTER
TIRV Visa/Passport
NA Nationality
EM Embarkation
DE Destination
2. To request VISA OR PASSPORT requirement

1. Type the entry: TIRV/NAKUL/EMKUL/DETYO/VTBKK
2. Press ENTER
TIRV Visa/Passport
NA Nationality
EM Embarkation
DE Destination
VT Country visited in last 6 days
3. To EXIT from Timatic

1. Type the entry: QUIT
2. Press ENTER
129/141
LAB SHEET Exercise 12: Timatic Web

Duration: 15 minutes
Instructions:
1. Determine the functions of the keywords below;
No. Keyword Function

a. ¤¤TIM To access TIMATIC
b. QUIT To exit TIMATIC
c. TIRV Keywords to request
visa/passport info
d. TIRH Keywords to request health
info
e. TIRA Keywords to request ALL
2. Determine the description of the following keywords
Entry; TIRA/NAKUL/EMKUL/TRJNB/DEEZE
Keywords Description
TIRA Request all information
TR Transit Point
DE Destination
NA Nationality
EM Embarkation
3. Determine the requirement of passport, visa and health for the following situations;
a) Destination : Male
Nationality : Thailand
Embarkation : Bangkok
b) Destination : Mecca
Nationality : Indonesia
Embarkation : Jakarta
Transit : Dubai
130/141
4. Determine the requirement for passport and visa requirement for the following
situations;
a) Destination : Paris
Nationality : Brunei
Embarkation : Brunei
b) Destination : Beijing
Nationality : Singapore
Embarkation : Beijing
Transit : Macau
5. Determine the requirement for health for the following situations

a) Destination : Seoul
Nationality : United Kingdom
Embarkation : Los Angeles
Destination : Manila
Nationality : Singapore
Embarkation : Singapore
Transit : Kuala Lumpur
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LAB SHEET 13 : Making a Reservation
Duration: 2 hours
Learning Outcomes

1. By Demonstrate mastery of knowledge and understanding of making a flight
reservation
Activity 13A
Activity Outcome: Identify the flight reservation by using Abacus system
Procedures:
Steps for making a complete flight reservation
Display flight Enter the ER IR

availability Passenger (To end and (To view Airline
Name Record save Reference no.)
transaction)
Pricing Printer Ticket

designation Issuance
132/141
Activity 13A (I)

Activity Outcome: Identify correct procedures of making complete flight reservation by
using Abacus Whiz
Identify what are the identifiers to complete the flight reservation below;
Display flight
availability 1
Enter phone
number 9
To view the booking

or airline reference IR
number
Pricing the lowest

fare for an segment WP
Book an itinerary
from availability 0
To issue a ticket
W
133/141
Activity 13A (II)

Activity Outcome: Identify correct procedures of making complete flight reservation by
using the Abacus Whiz
Identify what are the identifiers to complete the flight reservation below;
Itinerary
Name
Mandatory
field for
Passenger
name record
(PNR) Phone
number
Received
from
Ticketing
Time Limit
134/141
Activity 13A (III)

Activity Outcome: Identify correct procedures of making complete reservation
Identify YES or NO for the statement given below;
No. Statements YES / NO

Reservation can only be carried out after agent sign in the
1. YES
system
Change working area during transaction may cause all the
2. NO
data from previous transactions when missing
Direct access availability will ensure that seats booked are
3. YES
guaranteed
Booking an itinerary only can be carried out by using direct
4. NO
access entry
Agent must check the Minimum connecting time for related
5. airport to ensure passenger have enough time to change YES
flight at a given airport
Agents are allowed to enter name record of the passengers
6. YES
even though no segment in the data
Travel agent phone number must be insert first before
7. YES
entering others phone number
Received from field is needed whenever making changes to
8. YES
the existing PNR
The creation of child name must be come together with the
9. NO
remarks field as per requirement of the airline
Even though infant does not occupy a seat, but they still
10. need to considered them as a passenger count when selling NO
segments
11. Agent are allowed to modify/change the name field after IR NO
Ticketing time limit help the system to determine the ticket
12. YES
status and to remind the agent regarding the ticket matters
SSR item is a special service which requires immediate
13. YES
action and confirmation from the airlines
14. OSI require a reply from the airline NO
5 is identifier used to store information for local office
15. YES
reference
16. PNR pricing is not allowed on incomplete PNR NO
17. WTFR entry is used to accept and store fare in PNR YES
Electronic ticket can be issued before the ticket have been
18. NO
priced
19. Ticket fare record cannot be deleted after it has been stored NO
There are three steps to activate printers for ticket issuance
20. which are designed hardcopy printer, designed ticket printer NO
and lastly to design itinerary printer
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Activity 13B
Activity Outcome: Identify the other tourism product/service reservation by using Abacus
system
Procedures;
1. Reservation for hotel
1. Click at the hotel icon
Click here
Response;
*Note: Agent needs to fill up the form and click search. Only participating hotel will
be listed in the system
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2. Reservation for hotel by using entry

1. Type the entry: HOTKUL/22MAR-23MAR1
2. Press ENTER
HOT Identifier
KUL City code
22MAR Check-in date
23MAR Check-out date
1 No. of adult
Response;
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3. Reservation for car

1. Click at the car icon
Click here
Response;
*Note: Agent needs to fill up the form and click search. Only participating company
will be listed in the system
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Activity 13B (I)

Activity Outcome: Identify correct procedures of making complete reservation for other
tourism product/services
Write down the entry for the situation given below;
Mr.Ahmad and his wife planning to go to

Langkawi for 3 days 2 night’s holiday.
They depart from Kuala Lumpur on 2nd
September 2013
Zack and two other friends would like to

go to Bandung on 11th October 2013.
They will stay there for four days 3 nights
only
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LAB SHEET Exercise 13: Making a Reservation
Duration: 4 Hour
Instructions:
1. Create a complete reservation for the situation given by using Abacus system;
a)
12 JULY MH Y KUALA TERENGGANU - KUALA LUMPUR
15 JULY MH Y KUALA LUMPUR – DUBAI
18 JULY MH Y DUBAI – KUALA LUMPUR
20 JULY MH Y JOHOR BHARU – KUALA TERENGGANU
Passenger’s name : (Your name)

Mr. Richard Edward
Mdm. Suzzanne Edward
Kelly Scott, Child 10 years old
Travel agent : PHT Travel and Tour
Agent name : Adam
Phone no. : 09-9988765 (Agent)
09-9991111 extn 1112
019-8765432
Ticket Limit : 30 April
Received from : (Yourname)
General facts : Request fruit platter for the whole itinerary name
no.4
Request low calorie meals for segment no 1 name
no.3
Remarks : To remind the passenger 1 day before departure
date
b)
5 OGOS MH 3Y KUALA TERENGGANU - KUALA LUMPUR
7 OGOS MH 3Y KUALA LUMPUR – LANGKAWI
12 OGOS MH 3Y LANGKAWI – KUALA LUMPUR
14 OGOS MH 3Y KUALA LUMPUR – KUALA TERENGGANU
Passenger’s name : Mdm Aini Akmal

Mr. Adam Ahmad
Mstr Luqman Idris (Child, 10 years old)
Travel agent : PHT Travel and Tour
Agent name : Your Name
Phone no. : 09-9897954(Agent)
09-7854123 extn 101 (Adam)
019-6985741 (Adam)
Ticket Limit : 3 Mac
Received from : Aini
General facts : Mstr Luqman is first time traveler
Remarks : Sent the ticket to the passenger’s office I week
before departure date
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2. Create a complete reservation based on your own information. The booking must
consisting all mandatory and optional fields in your PNRs. Choose your own city pair,
date of departure. The reservation is for return trip and direct access by Malaysia
Airlines. All booking will be on Y class only
3. Create a complete reservation for other tourism products or services below by using
the system. You are required to use your own information;
a. Hotel
b. Car rental
-END-
141/141

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LAB SHEET

LAB SHEET 2 : ENCODING AND DECODING 13

LAB SHEET 3 : FLIGHT AVAILABILITY 23

LAB SHEET 4 : PASSENGER NAME RECORD (PNR) 39

LAB SHEET 5 : SEAT RESERVATION 66

LAB SHEET 6 : RESERVATION FOR OTHER TOURISM 74

LAB SHEET 7 : FARE DISPLAY AND FARE RULES 77

LAB SHEET 8 : ITINERARY PRICING AND E-TICKETING 88

LAB SHEET 9 : QUEUES 102

LAB SHEET 10 : CURRENCY CONVERSION AND OTHER 108

LAB SHEET 11 : DIRECT REFERENCE SYSTEM (DRS) AND 116

LAB SHEET 12 : TIMATIC WEB 125

LAB SHEET 13 : MAKING A RESERVATION 132

COURSE LEARNING OUTCOMES (CLO)

Upon completion of this course, students should be able to:

1. demonstrate the procedures in GDS: encode and decode. (C2,PLO1)

3. utilize various information to handle reservation and ticketing.(P3, PLO6)

LAB SHEET 1 : Introduction to Global

By the end of this practical activity, student should be able to:

 Introduce in Europe in 1987

 Introduce mid 1988

 Introduce in US, 1993

In a group, discuss the function of GDS in table below.

Easy to make reservation and ticketing through on-line

A deliberate interruption of a journey requested by the passenger at a place

Formalities undertaken on the arrival of a passenger at an airport. This consists of

CODE Programmed instructions for performing computer functions

INFANT A passenger who does not reached his/her 2nd birthday.

BOARDING Entering the aircraft

ORIGIN The city where the journey begins.

DESTINATION The final or ultimate stopping place.

Host Window or Host Connection Status

Desktop Items Description

Naming Convention Abacus Special Character/ Symbol

Field Name Explanation

ID The system will auto-populate this field.

Duty Code User duty code defaults as Agent.

To sign-in all work area (agent ID:2468) SI*2468

3. There are six “virtual” work areas - A, B, C, D, E and F. Sometimes it is necessary to

To switch from work area A to area B B <enter>

To sign-out from current work area SO

LAB SHEET Exercise1: Introduction to Global

Naming Convention Abacus Special Character/ Symbol

2. Fill in the empty box with the correct answer

 Change § End Item

LAB SHEET 2 : Encoding and Decoding

By the end of this practical activity, student should be able to:

1. Demonstrate mastery knowledge and understanding of the concept and process

Click here to initiate

Table for various search topics.

Check Encode radio button

Table for various search

Check Decode radio

ENCODE ENTRIES DESCRIPTION

W/-CCMANILA To determine city code

W/-CCMANILA (Subject to change)

DECODE ENTRIES DESCRIPTION

W/*MNL To determine city name

W/*MNL (Subject to change)