Rental Terms
Rental Terms
Rental Terms
At pickup, the main driver will leave a refundable estimated security deposit of EUR 469.97 + excess on their credit card. Cash and
Estimated Security Debit cards are not accepted. The counter staff will confirm how much this will be. Upon collection of the car a security deposit will be
Deposit blocked on the driver's credit card. This deposit is determined by supplier considering your selected car category. Please be informed
EUR 469.97 + excess that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present
a credit card with chip, pin code and embossed numbers.
If the car's bodywork gets damaged, you're covered by the Collision Damage Waiver. This means that most you'll pay towards repairs is
the damage excess ( EUR 1300.0 ).
Damage Excess
This cover is only valid if you stick to the terms of rental agreement. It doesn't cover other parts of the car (e.g. windows, wheels, interior
EUR 1300.0
and undercarriage) or charges (e.g. for towing or offroad time) or anything in the car (e.g. child seats, GPS devices or personal
belongings).
Fuel Policy The fuel policy is the condition that car hire vendors establish on the amount of fuel with which a vehicle is delivered and returned. For
Full to Full more information, kindly check the Rental Terms.
Mileage Your rental car package includes a fixed or limitless number of miles during your hire. For more information, please check the Rental
UNLIMITED Mileage Terms.
PickUp instructions
Airport Location, please follow the signs to the car rental stations.
Any damages up to excess amount which have been caused by you will be claimed by the supplier together with administration fees, which may be applied. Please be
aware that you may be held responsible for windows, wheels (tires and rims), undercarriage, rocker panels, roof, interior, hood, keys, dashboard, or antenna, nor does
it cover damage caused by driving on unpaved roads or with poor pavement conditions, by refueling with the wrong type of fuel or damage to and/or loss of vehicle
accessories (such as warning triangles, hivis vests, child seats, etc.) or the hirer’s own property. Please be aware that supplier generally offer you additional protection
to reduce the excess amount. These additional protection products are payable at the car rental desk in the local currency. For some US and Latin American
destinations, offers may include Supplementary Liability Insurance. Please be aware that the coverage is sometimes determined by the local law and which then may
consider only a minimum coverage amount. In such cases, Additional Liability Insurance may need to be purchased for obtaining a higher coverage.
Third party insurance
Collision damage waiver with excess up to 1,300 EUR
Theft protection with excess up to 1,300 EUR
Full Protection
Liability Insurance
Third party motor insurance is a compulsory insurance that every car in Europe needs in order to be allowed to drive on the road. This insurance is liable for personal
injury and property damage that the owner of a car caused with its own vehicle, but this insurance does not cover the damage to the owned vehicle. Third party motor
insurance is also compulsory for car rental supplier. The coverage amounts are individually regulated by law but respective discrepancies per country can be high.
Third Party Insurance In Europe, the coverage amounts of third party motor insurances differ per country. The included third party motor insurance represents the
coverage in your destination country where the car will be picked up.
Supplementary Liability Insurance For example the liability coverage amounts for motor insurances in the United States or Latin America or other countries are much
coverage in your destination country where the car will be picked up.
Supplementary Liability Insurance For example the liability coverage amounts for motor insurances in the United States or Latin America or other countries are much
lower. Most US States require the rental car company to have third party liability that financially protects whose customers. However car rental suppliers who only
require to consider compulsory insurances by state may cover only the legal reimbursement with low compensation to the injured party. It is the driver’s responsibility to
carry insurance to protect against potential liability for injuries to other people and damage to whose vehicles and property. Customers should confirm that their own
insurance meets the minimum limit set by the selected car rental supplier. The selected offer may include a Basic Liability Insurance with legally required coverages by
country. A Supplementary Liability Insurance might be offered which is subject to be paid locally at the rental desk. Please be aware, that the information provided in
this offer do not, and are not intended to, constitute legal advice; instead, all information, and content available on this offer are for general informational purposes only.
Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by supplier considering your selected car category.
Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit
card with chip, pin code and embossed numbers.
Estimated deposit amount: 469.97 EUR
The prices given are estimates only and subject to changes without prior notice.
Extras such as child seats, GPS, etc. are on a request basis and are not included in the rental price. They are paid in the local currency at the rental desk according to
the supplier.
Fuel Information
Full to Full: Pick up and drop off with a full tank. If the car is not returned with a full tank, suppliers will charge fuel plus refueling charges.
Please note: Pick ups or drop offs outside of general opening hours maybe subject to an out of hours fee, payable locally at the rental desk.
Crossborder travel is not usually permitted. Crossborder may or may not be available if you intend to drive to different islands within the same country or outside the
country/state (for example, US/CAN). Charges may apply if available. It is MANDATORY to notify the rental agent of your plan to cross borders PRIOR TO THE
PICKUP DAY (it is usually recommended to do this at least 48 hours in advance). Please include the name of the country, state, or island you would like to visit. In this
manner, the rental agent will confirm whether the car you have reserved is appropriate and fully insured for any potential crossborder travel.
Grace Period
Suppliers offer a grace period of two hours between the booked pick up time and the actual time the vehicle is picked up. After this period has lapsed, a "no show" fee
may apply. Keep in mind that the grace period is not applicable outside the opening hours of the local station. If you are likely to be late, we advise that you contact the
local car rental branch directly. When returning your rental, suppliers typically offer a grace period of 29 minutes between the agreed drop off time and the actual time
the vehicle is returned to the car rental branch. After this period has lapsed, an additional rental day may be charged.
Additional Driver
Additional Driver surcharges are usually not included in the rental price and are to be paid in the local currency at the rental desk. However there are special offers or
promotions where the additional driver surcharge for a minimum of one driver is included in the rental price. In this case it is clearly stated under the listed price
inclusions.
MEANS OF PAYMENT
At pickup a valid credit card in main drivers name is required as a guarantee. It is recommended to present a credit card with chip, pin code and embossed numbers
and it must be valid at least 3 months after the dropoff date of the rented car
Some suppliers may not accept American Express, Union Pay, Visa Premier or Diners/ Discover Club, Carte Bleue (Dual Cards), Debit Cards
Most Declined Payment Types Prepaid Debit Cards, Prepaid Credit Cards, Virtual Credit Cards (Apple Pay, Corporatepay and Comparable), and Cash
Premium, Luxury, Elite and higher categories For cars in Premium, Luxury, Elite and higher categories, two credit cards in the same drivers name are required for all
rentals. The credit cards must not be from the same issuer but the required deposit amount must be available on only one of the cards.
Please Note If the main driver does not provide a valid credit card or does not have sufficient funds, the rental company reserves the right to charge additional fees or
refuse to release the vehicle. In this case, your reservation will be charged in accordance with the agreed noshow policy.
Please Note If the main driver does not provide a valid credit card or does not have sufficient funds, the rental company reserves the right to charge additional fees or
refuse to release the vehicle. In this case, your reservation will be charged in accordance with the agreed noshow policy.
Full Protection
With the Full Protection from our third party insurance provider RentalCover.com you gain peace of mind, since the policy fully reimburses any excess and gives
additional cover. The main driver will still be required to present his/her credit card at the rental desk in order for the car rental agent to authorize the deposit. In case of
an accident, damage or theft, the expenses charged by the car rental supplier will be refunded, including costs which are usually not covered by the insurances offered
by the car rental supplier, such as road side assistance and repairs to tyres, mirrors or glass. Please refer to the Policy Terms of the Full Protection insurance for
applicable details.
Compulsory Documentation
Suppliers usually request compulsory documents and they further request a valid credit card with enough funds at time of pick up. Compulsory documents are
determined by the supplier and are subject to vary per destination. In worst cases supplier decline the handover of the rental car because of insufficient documentation
or the failure to provide a valid credit card with enough credits. In such a scenario your reservation will be treated as a ‘No Show’ and the cancellation policy according
to your relevant rental terms of your reservation will be applied.
Compulsory documents for domestic rentals within or Latin America Suppliers in Latin America usually accept a valid Passport rather than an ID card. Please be
aware in case you fail to bring the respective and compulsory documents suppliers will decline the handover of the reserved and prepaid rent a car.
Compulsory documents for domestic rentals or within EU Suppliers in France or UK, are used to apply an actual utility bill which represents the customers residential
address together with the valid passport . In Italy customers must obligatory bring their Fiscal Code and the ID card. Please be aware in case you fail to bring the
respective and compulsory documents suppliers will decline the handover of the reserved and prepaid rent a car.
Compulsory documents for pick up at a glance At time of pickup, the following physical documentation issued in the main driver´s name must be presented at the
rental desk referring to the suppliers reservation confirmation reference number
Valid Credit Card with PIN CODE in the same name as the driver license
Local renters may also require a roundtrip ticket or require a verification process which may include verifying personal information by providing at least 2 documents
showing proof of residency. Please check with the supplier before Pick Up
Driving License
When picking up the car, all drivers need to present valid drivers license typically held for at least one year with no major endorsements. Driver needs to provide
physical driving license, digital or electronic format is not accepted. The required years of driving experience may vary according to the car category, country or car
rental supplier.
Driving License Requirements domestic rentals When renting a vehicle, some suppliers additionally require an extra form of identification (e.g. utility bill or bank
statement), especially in the UK, France, or Italy. This extra identification should be less than three months old and must confirm your last name, first name, and address
as indicated during the reservation process.
International Rentals Requirements International rentals may have different requirements. We strongly advise you to check individual country or car rental supplier
requirements as you may be asked to provide additional documentation or/and an international driving license. If an International Driving License is required, you will
need to present both your international drivers license and your domestic license for pickup. For holders of a UK driving license please visit DVLA for an update on
recent changes to the paper counterpart effective from 8th June 2015. When renting in the United States the legal terms for 1217 passenger van rentals may differ as
per rental destination. Please check the local requirements for driving license policy.
Domestic Driving Licence, issue in nonLatin Characters If your domestic driving license is issued in nonLatin characters (e.g. Arabic, Chinese, Cyrillic...etc.), you
will need to present an International Driving Permit in addition to your domestic driving license. Please remember that you must carry both documents also when driving
your rental car. If the International Drivers Permits cannot be issued by your home Country (e.g. drivers from Peoples Republic of China), you may be allowed to
present your domestic driving license accompanied by a Notarised Translation instead. We strongly recommend verifying the international driving license regulations
applicable for your Country of pickup, or to contact your Embassy for more information. Please keep in mind, however, that while a certain Country’s regulations may
not require an International Drivers Permit, some car rental suppliers located in that Country may require to present the International Drivers Permit anyway.
Driving Licence Requirements for destination Japan The drivers age must be at least 18. Please be advised that only drivers with driving licences from the IDP
countries listed in 1949 Geneva convention are acceptable. International Driving permissions which are issued in the countries Belgium, Estonia, France, Germany,
Monaco, Slovenia, Switzerland, Taiwan are only accepted in combination with a translation of the drivers license issued from Japan Automobile Federation (JAF), more
information is available here: http://www.jaf.or.jp/e/translation/with.htm. Chinese driving licenses are not accepted in Japan at all also not in combination with official
translations.
information is available here: http://www.jaf.or.jp/e/translation/with.htm. Chinese driving licenses are not accepted in Japan at all also not in combination with official
translations.
Compulsory Documentation
Suppliers usually request compulsory documents and they further request a valid credit card with enough funds at time of pick up. Compulsory documents are
determined by the supplier and are subject to vary per destination. In worst cases supplier decline the handover of the rental car because of insufficient documentation
or the failure to provide a valid credit card with enough credits. In such a scenario your reservation will be treated as a ‘No Show’ and the cancellation policy according
to your relevant rental terms of your reservation will be applied.
Compulsory documents for domestic rentals within or Latin America Suppliers in Latin America usually accept a valid Passport rather than an ID card. Please be
aware in case you fail to bring the respective and compulsory documents suppliers will decline the handover of the reserved and prepaid rent a car.
Compulsory documents for domestic rentals or within EU Suppliers in France or UK, are used to apply an actual utility bill which represents the customers residential
address together with the valid passport . In Italy customers must obligatory bring their Fiscal Code and the ID card. Please be aware in case you fail to bring the
respective and compulsory documents suppliers will decline the handover of the reserved and prepaid rent a car.
Compulsory documents for pick up at a glance At time of pickup, the following physical documentation issued in the main driver´s name must be presented at the
rental desk referring to the suppliers reservation confirmation reference number
Valid Credit Card with PIN CODE in the same name as the driver license
Local renters may also require a roundtrip ticket or require a verification process which may include verifying personal information by providing at least 2 documents
showing proof of residency. Please check with the supplier before Pick Up
Payment Details
Prepayment: Full rental price due at time of reservation. At pickup a valid credit card in main drivers name is required as a guarantee. Prepaid or debit cards, such as
Maestro, Visa electron, Visa Premier or Carte Bleue are not accepted.
The actual charge to your credit card may vary according to the exchange rate used and/or additional fees imposed by your bank.
We are happy to assist you In cases you need our support when you arrive at your pickup location or during the rental please contact the following emergency
telephone numbers:
Emergency Telephone numbers Your telephone number for English (UK): +442038850130
Service times Our customer service team is happy to help you 24/7 in English. For German and Spanish, the serviced language will be English outside of our office
hours after 18h CET.
Enviromental Tax
Ecological Fee
Legally required, insurance for damages on the adversarial vehicle, persons and objects In this offer it is included.
VAT