PROJECT

PORTFOLIO

STUDENT VERSION

BSBSTR601

MANAGE CONTINUOUS
IMPROVEMENT AND
INNOVATION
First published 2021

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
Student name: Mohit Kumar

Assessor: Ms. Sonia Wala

Date: 17-11-2023

Business (and work area if WORLDUCATION

relevant) this assessment is
based on:

Role: General Manager

What role will you assume?

How does this role contribute Can manage the team and plan for changes, opportunities, and new
to the broader work goals? ideas to be implemented.

BSBSTR601 Manage continuous improvement and innovation|3

 Section 1: Continuous improvement and innovation
review

Summarise the business or work area.

Review organisational
documentation
Which documents did you  Strategic plan, Operational Plan, Organizational Structure,
Internal and External Communication policies and
read? procedures.
Which policies and
 Both Internal and External policies and procedures will be
procedures will guide your
used as a guide.
approach to approvals, project
management and change  Key innovation and continuous improvement approach Due
management? to global economic conditions, a wait and watch attitude is
being adopted while we brainstorm and provide cost
Attach the documents estimates for future business models. All policies and
(including the notes you made procedures should be reviewed and updated to represent best
as you read them) to this practices.
section of the portfolio.
Operational Activities
Attach the policy and
procedures (including the Review all policies and procedures and update as required –
notes you made as you read particularly need to focus on formal continuous improvement
and innovation systems and processes as this is lacking and
them) to this section of the
so needed in our organization.
portfolio.

 Worlducation is a social startup that manufactures tablet

Products and services
computers for primary school students.
What are the products and
services?  As services they develop a range of hardware and software
activities and contents directed to primary school students.

BSBSTR601 Manage continuous improvement and innovation|4

Objectives
List the key business  Adapting the business to the upcoming changes
objectives.
 Changes/improvement on physical, human and financial
resources – to be more effective
 Optimization of internal processes – all areas
 Establishment of continuous improvement team
 Long-term goal: Implement B2C strategy.

Key decision makers

Who are the key decision  CEO
makers (stakeholders to  Sales Manager
whom you will report or seek  IT Manager Operations Manager
advice from)?

Operational processes
Describe key operational  Recently a decision has been made to start working on a
processes. cloud-based solution but continuing with the existing
business model.

 Operational activities for 2022 are indicated. Responsibility

for each area is to be determined based on staff member skill
sets or potential.

 Innovative business models have been brainstormed by

senior management and include establishing a second
manufacturing facility, outsourcing manufacturing to a third
party, developing a cloud-based solution

BSBSTR601 Manage continuous improvement and innovation|5

Supply chain
Summarise the supply chain  Worlducation has a complex supply chain that begins when a
associated with the work area sale is made usually via a sales representative or through an
or organisation. online enquiry that is handled by the sales team. Sales are
recorded in an internal Enterprise Resource Planning System
(ERP System) which notifies the operations team that an
order needs to be delivered. The operations teams verify the
sales order and authorize the delivery of a manufacturing
request to the factory in Hong Kong. Manufacturing team in
Hong Kong notes the order specifications and delivery details
and incorporates this within its production

Performance Improvement
Which strategies are currently  Key strategies to monitor and evaluate performance and
used to monitor and evaluate sustainability of key systems and processes include team
the performance and meetings, staff surveys and the use of financial reports and
regular performance reports.
sustainability of key systems
and processes?  To implement this new idea, you are required to notify sales
Discuss the current staff of the new product and schedule their training. This
continuous improvement should be done by creating a bulletin notice for the staff
systems, processes, and bulletin as well as a calendar invite for staff to attend
innovations being used. training.

 To manage the impact of the new idea, you are required to

create a social media post advertising the new product to
existing and new customers.
Policies and procedures
What are the organisational  All policies and procedures should be reviewed and updated
requirements for approvals, to represent best practices.
change management, project  Review all policies and procedures and update as required
particularly need to focus on formal continuous improvement
management and knowledge
and innovation systems and processes as this is lacking and
management? so needed in our organization.
 Worlducation expects that staff will use the channels and for
business purposes only and comply with all relevant policies
and procedures.
 Worlducation has several internal communication channels
available for communication, approvals, project
management, change management and knowledge
management, including:

Team meetings, Staff bulletin, Staff surveys, Worlducation intranet,

Enterprise social networks, All Staff emails and Email distribution
lists

BSBSTR601 Manage continuous improvement and innovation|6

Summarise and analyse current performance to identify changes and improvement opportunities.

 Sales: Increase of number of customers from 186 to 254;

Analyse performance to
Absence of CRM system.
identify performance
variances from existing plans.  Operations: Growth of new leads + growth of operations
issues; showcase product video for sales cost of $5,000 due
Summarise the performance
to pandemic
outcomes of your business.
Include mathematical  Issues; Adaptation of software and malfunctioning software
causing customer complaints.
information in your summary
How has the current business  Logistics: Pandemic issues: Delay of production in 75%
performance varied from what causing delay of shipment of 3 weeks and cost of $45,000
per year.
was planned?
Attach documents showing  Staff: Overworked staff; no change on number of staff;
suggestion of new financial process costing $40,000
performance information as
evidence that you’ve collected  Revenue at $5,000,000
the information.
 Expenses at 4,500,000

 Trends: Although the trend for customer buying more during

Identify and analyse trends
the pandemic is now lower; the business is still in the
and opportunities Brightside for the company since they manufacture the most
Describe current trends and used decide during the pandemic: tablets.
opportunities associated with
 Schools in need of upgrading technology; new possibilities
industry in which the business on the services range; Possibilities of synergies across the
operates. products and services offered.
Analyse how these trends and  These trends and opportunities offer a high impact for the
opportunities impact the business as they are one of the lucky business to be able to
business. take advantage of so low number of opportunities.

 AI technology and virtual technology is the trend of the future

education

 Example https://www.youtube.com/watch?v=3Ox0YH0PSwM

Analyse supply chains and operational and service systems to identify changes, improvements, and
new ideas
Perform Gap Analysis using the table provided to describe the current state of the supply chain and
operational and service systems and the desired state of the supply chain and operational and service
systems. Also identify solutions to bridge any gaps and the cost-benefit calculations of the solutions.
You may identify more than one solution per issue

Current state Future state Gap solutions Cost-benefit

(at least four issues) (these may be changes,
improvement opportunities
and new ideas)

Absence of CRM Get the Best  Help the  From

system. CRM Software organization gain $56/month to
of 2022 royalty customers. $140/month

BSBSTR601 Manage continuous improvement and innovation|7

 depending on
 Increate sale.
software.
 CRM and
project
management
tools
 Android app
with virtual
phone line
 Easy
appointment
booking with
clients

Software and Cooperation with Provide Hot line call to $10,000

malfunctioning the school and solve the problem on 24 Customers can access
software causing costumers. hrs. the support 24 hrs.
customer complaints.

-Order products -Able to deliver goods from Cost per unit depending
Logistics delay
from other multiple locations. on the destination.
sources, such as - costumers will have more
the United option to choose Costumers get their
States or China. - increase costumer’s order on time.
-Provide update satisfaction.
delivery’s
information more
often.
-Provide
discount code in
case cannot
delivery.
-Provide the new
product or
service to
replace.
Hire more staff Provide regularly survey to Fee
Overworked staff
by looking of the receive feedback from them Know the situation of
trend of sale. about how is going on the organization
workplace.

BSBSTR601 Manage continuous improvement and innovation|8

 Set objectives
What are the objectives for  To recognize problems that arise in different parts of the
improving how things work? organization
 To improve workflows to be efficient and structured in the
What are the continuous long term
improvement objectives and  For all employees to participate in the development of the
desired outcomes? organization
 Taking action in accordance with the plan will be the path
that leads to success and the achievement of the goals set.

Identify team members and seek their input.

Identify at
least two Lucas Lopez - CEO
team
members Jade Somers - Sale Manager
Who in the Hal Hyland - IT Manager
team do you
believe is Albert Biden - Operation Manager
instrumental
to ensuring
continuous
improvement
and
innovation?
Give your
rationale for
this.

Best
practices
 Brainstorm
Describe  Staff surveys
best practice  Costumers surveys feedback from
ways of  Enterprise social networks
working that  Support application - Sasi, Signpro, Zoom etc.
teams can
use to
achieve
continuous
improvement
and to be
innovative.
Give at least
four
examples.

BSBSTR601 Manage continuous improvement and innovation|9

Learning
opportunities
 Employees have learned to use new communication devices such as the Zoom
What application, Signpro application, etc.
learning
 Contribute to the organization's problem solving by reporting problems that arise
opportunities
in each department.
exist for the
team to
improve their
skills and
knowledge in
relation to
continuous
improvement
and
innovation?
Describe at
least two.

Seek input
Insert a
screen shot
of your email
to the team
members or
attach it as
evidence to
this section
of your
portfolio.

BSBSTR601 Manage continuous improvement and innovation|10

Attach: Documents and policies and procedures ☐

Performance information ☐

Email to team members (if relevant) ☐

BSBSTR601 Manage continuous improvement and innovation|11