PHILIPPINE PRIMARK PROPERTIES, INC

HOUSE RULES AND REGULATIONS

(PUBLIC MARKET)

I. OPERATING HOURS

A. The Primark Public Market regular operating hours shall be as follows:

Mondays – Sundays - 3:00 a.m.-7:00 p.m.

B. Responsibility of Individual Stall Owners or Vendors:

1. It Shall be a basic policy of this local government unit that market and
their premises must at all times be kept clean and in sanitary condition to
safeguard the health and safety of buying public as well as the stall
owners, vendors and market personnel. Facilities for sanitation and
maintenance, such as cleaning and elimination of harborages of vermin
shall be provided.

2. Tenants engaged in food services shall require their kitchen personnel to

wear clean aprons, hairnets, or cops and observe good personal hygiene.

3. Tenants must also train and orient their employees on the House Rules
and Regulations of the store and the Town Center and provide customer
service training.
II. VENDORS ID:

 Tenants and employees are required to secure official PRIMARK

PUBLIC MARKET Identification Cards (ID’s).
 ID’s should wear while inside the Public Market
 All ID’s have one (1) year validity from the date of issuance.
 Php25.00 fee for the issuance of ID’s.

4. Using and borrowing another person’s ID is strictly prohibited. Person

caught using another PPPI ID’s means confiscation of the borrowed ID
and surrendering his own PPPI ID. Below are the imposed fines;

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 1st Offense – Confiscation of ID
2nd Offense – Php 300.00 per person / tenant
3rd Offense – Php 1,000.00 chargeable to tenant

NOTE: All penalties and charges are subject to change without prior
notice.

5. NBI / Police Clearance;

 As a pre requisite for employment, employees are advised to
secure NBI / Police Clearance / Barangay Clearance /
Occupational Permit.

6. Employees are also required to comply with the House Rules and
Regulations. PPPI has the right to ban entry to the PUBLIC MARKET of
those tenant employees who are found violating the House Rules.

III. LEASED AREA MAINTENANCE

The PPPI maintenance personnel shall not be responsible for the upkeep, maintenance and
or repair of leased areas. This is the sole responsibility and expense of individual tenants.

A. SANITATION / GARBAGE “TAPAT MO LINIS MO”

1. The leased area should always be kept clean and free from foul odor. PPPI
reserves the right to conduct spot checks and request the tenants to further
clean their premises.

2. Disposal of Garbage – It shall be the responsibility of the individual stall

owners and vendors to dispose of their garbage at the end of each day by
placing them in the receptacle(s) referred to in the preceding section. The
waste dumping area of disposed garbage located at a convenience place in the
market premises wherein garbage collectors/trucks shall have access to collect
them. Solid waste from each stall holder shall be transferred to the central
dumping area to facilitate efficient solid waste management.

3. Garbage should be stored in areas not visible to the public. Garbage emitting
foul odor should be stored in covered trash receptacles.

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 4. Garbage shall be placed in heavy duty, securely fastened plastic bags and
shall be kept within the leased area, garbage can only be brought out to
designated depository areas during permitted disposal time.

4. Garbage shall not be disposed of in common area receptacles. It is prohibited

to dump garbage into the trash receptacles located around the town center.

5. Tenants are not allowed to dump loose garbage (those not placed in trash
bags) into the garbage depository.

6. The tenant (especially restaurants / Carinderia) must make sure that food
refuse and leftovers are stored in heavy duty trash bags which are free from
holes to avoid any spillage and emission of foul odor.

All garbage must be brought out during the required hours only.

7. All tenants are required to segregate recyclable from non-recyclable garbage.

8. It is strictly prohibited to dump and/or burn garbage anywhere in the Public

Market Area.

9. For restaurant tenants, the following rules must be followed:

a. Grease traps should be maintained. Daily cleaning must be done.

b. Monthly declogging of sewer and drainage lines must also be
done.
c. Restaurant tenants must provide kitchen sink grinder in every
kitchen sink and wye-strainer on their sewer pipes.
d. Spot Inspections shall be done by PPPI to ensure that these
maintenance activities are being done by the tenant restaurant.

10. PPPI reserves the right to impose penalties Php 500.00 for any violationsof
the above (impose penalties are subject to change without prior notice).

B. PEST CONTROL

1. Since pest and rodent control are effectively performed on a town center-wide
unified basis, PPPI shall engage the services of its accredited Pest Control
Contractor both for leased and common areas, and shall charge tenants their
proportionate share based on leased area. Tenants shall be properly advised
of the monthly pest control through a monthly circular.

Non-Food Outlets – 2X per month

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 Kiosks, Carts (Non Food) – 2X per month

Type of service: Cockroach, Flying Insects, and Rodent Control

PPPI shall reflect said charges in the monthly billing statement.

Monthly pest control service schedule shall be announced in a monthly circular.

2. Restaurants may hire their own Pest Control Contractor provided that at least
two (2) days prior to the actual spraying, a permit is secured from the
Administration Office.

C. FIRE SAFETY

1. Each tenant is required to have a minimum of two (2) units 10 lb. ABC UL-
FM approved fire extinguishers which shall be strategically located within
their space. This requirement may vary depending on the size and
configuration of each store. The tenant should also ensure that their fire
extinguishers are in good condition at all times

2. To minimize the risk of the occurrence of fire, each tenant should observe the
following practices:

a. No open unshielded flames (candles, etc.) shall be permitted even

during power failures.
b. No helium-oxygen filled balloons shall be allowed (only
compressed air-filled balloons should be used). Storage of
balloons must be limited to two (2) regular sized balloons per
square meter. No balloons shall be allowed in smoking and
cooking areas or near any electrical fixtures.

c. Highly Combustible materials must not be kept within the leased

premises.
e. Combustible materials are to be kept as far away as possible from
lighted bulbs and other electrical fixtures.
f. There should be a minimum clearance of 0.8m between the
ceiling and any material stored within the leased premises.
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 g. Cooking or food preparation is absolutely prohibited within non-
restaurant spaces.
h. All electrical works to be done within the leased premises are
subject to PPPI approval.
i. Defective wiring and electrical equipment must not be used and
should be repaired immediately.
j. Electrical breakers and panels must always be kept in plain sight
and within reach.
k. Disconnect all electrical appliances upon the close of business
hours each day, except for those necessary for pilot lights, fax
machines, cash registers and freezers.
l. Cords for portable equipment must be kept as short as possible.
m. Never run electrical cords under rugs/carpets.
n. Octopus connections or other conditions that may cause electrical
overloading are strictly prohibited.
o. Store signages must use a low heat emitting lamps such as LED,
Neon sign is prohibited.
p. All fire exits must be kept free from obstruction.
q. All other precautionary measures taking into account the nature of
each business must be undertaken.
r. Absolutely no smoking is allowed in kitchen and gas areas of
restaurants.

3. Attendance and participation in fire prevention and fire fighting seminars and
drills are required.

4. Quarterly inspections of all tenant spaces shall be conducted by

representatives of PPPI, after which the tenant is to comply with all
requirements set by the inspectors.

5. The Administration Office shall require tenants with exhaust system

(restaurant and fastfoods) to:

a. The Administration Office shall require tenants with exhaust

system (restaurant and fastfoods) to:
b. Submit a monthly service report of the exhaust hood/system
cleaning and maintenance; failure to do so, PPPI has the option to
have the exhaust hood/system cleaned, cost of which shall be
charged to the tenant.

c. Install kitchen hood fire extinguishing system.

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 6. The Administration Office shall require tenants with LPG (liquefied
petroleum gas) to install safety devices, i.e. automatic shut-off valve. NO LPG
tank shall be allowed inside tenant spaces.

7. Tenants who forgot to shut-off their signage after mall operating hours, PPPI
is implementing the following guidelines for the protection and security of the
valuable lives and property within the town center;

a. Notify the Security Officer on duty

b. Security Officer will log in the said report and immediately assign
a security guard to closely monitor the said premises while calling
to inform the tenant of the said incident. Additional security to
guard the area will be billed to the tenant.
c. Upon notification, tenant must immediately proceed to the store to
shut-off the signage. Failure to arrived within two (2) hours upon
notification, PPPI engineering or technical personnel shall be
requested to;
i. If switch is accessible, automatic shutdown of
signage
ii. If switch is within the store premisis, a security
guard shall be posted to monitor the area.

iii. If the tenant can not be reach thru the emergency

number from Administration Office, PPPI shall not
be liable for any damages as a result of the store
personnel’s failure to shut-off signage.
iv. A penalty of Php 1,000.00 shall be billed to the
tenant in the monthly billing statement.

8. PPPI has the right to close a store if the tenant continues to ignore fire safety
and if their space becomes a fire hazard.

D. ELECTRICAL EQUIPMENT / ANTENNAE / WIRES

1. Electrical and telephone panels shall always be accessible and no obstruction

of any kind shall be allowed inside the panel rooms.

2. No antennae of any kind or stringing wires shall be allowed outside the leased
area.

3. No additional electrical loads are to be installed without the approval of PPPI.

E. SECURITY
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1. Internal (in-store) security shall be the responsibility of each tenant. The town
center security guards shall not be answerable for any untoward incidents
within the leased area, except in cases where gross negligence of the town
center guard is concerned.

2. The tenants are required to attend the regular Security Seminars being
conducted by PPPI.

3. To prevent the recurrence of crimes, tenants are enjoined to file criminal

charges against apprehended criminals.

4. Tenants are required to follow government rules by not allowing criminals, or

those who are involved in sex trade or in any illegal trade to stay in their
premises.

5. Tenants are responsible for losses or any untoward incident inside their
respective shops or premises.

6. Carrying of firearms and deadly weapons are strictly prohibited inside the
town center

7. All private security guards/s shall be posted without prior approval from the
Market Administration Office.

8. All security personnel to be assigned at Tenants store shall pass through

Primark Admin Office Security Department for screening and orientation.

9. PPPI has the right to recommend removal / termination of the services of a

security guard found to have violated existing rules and regulations.

a. Tenant who shall hire or engage the services of a private

security guard is required to inform the Administration
Office in writing indicating there in the following
information;

i. Name of Security Agency

ii. No. of Security Guards required
iii. Date of Deployment
iv. Manning Period

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 b. Administration Office shall endorse the letter of advice /
information of the Tenant to the Security Department for
scheduling of interview and orientation.

c. Tenant’s hired security agency is required to submit to the

Administration Office Security Department the following
pre qualification requirements of their proposed guard/s
prior to deployment.
i. Manning Period
ii. Copy of Security Agency Business Permit
iii. Security Mayor’s Permit
iv. Copy of License
v. Bio Data
vi. 2X2 Pictures
d. Replacement / Reliever security guard’s shall undergo the
same procedure before posting is allowed.
e. Failure to comply with the above requirements shall be the
basis of the Administration Office to recommend the
change of the security personnel and / or security agency to
be engaged by the Tenant.

f. Basis for recommending a change of security personnel /

agency and / or revocation of exisiting security contract
with Tenants is as follows;

i. Failure to follow the Town Center Security

Department pre qualification requirements.
ii. Failure to pass the interview given by the
Administration Office Security Department.
iii. Violations of the Town Center House Rules and
Regulations

10. Security Assistance

i. Tenants may request through Administration Office
for security assistance such additional guards for
special events, crowd control, etc with hourly
service fee charged.

ii. Advance notice of 48 hours is required.

F. STORE FRONT
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1. Each tenant's storefront and display are to be kept as clean and attractive at all
times.

2. All store window displays must correspond to the needs and services sold
within the leased area.

3. Major revisions of the store window displays must be done during non-
operating hours only. Major revision is characterized by that which requires
rearrangement of fixtures (mannequins, stands, etc.)

4. Signs (sale, operation hour, OPEN, CLOSED, etc.) which are to be posted on
the storefront must be:

a. posted from inside;

b. Hung from hooks attached to the glass through suction cups,
or placed on poster stands. Posters must not be taped or
glued to the glass;
c. Signs/Posters must be of first-class standard. No sign/poster
shall be done haphazardly. PPPI reserves the right to have
any sub-standard signs removed. Sub-standard signs are
those which are done in handwriting and printed on a cartolina
or second-class paper; and those signs using computer
printouts.

5. Display of credit card stickers, election campaign materials and job opening
announcements and the likes are strictly prohibited.igns (sale, et.) which are to
be posted on the storefront must be:

6. Storefront decorations must be limited to the interior of the space. Decorations

must not cover more than 30% of the glass.

7. Stocking of inventory and the like must be kept as far away as possible from
the glass frontage.

8. For all tenants except those with door shutters or roll-up doors:

a. All leased doors shall be closed at all times in fairness to

neighboring establishments and in order for the common air-
conditioning to operate satisfactorily.
b. All doors should open toward the store area to avoid
obstruction within the town center’s common area.

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 9. Stores with street/hallways frontage must be provided with pilot lights. These
lights must be on during non-operating hours.

G. SIGNAGES

Installation and/or change of signage (s) require PPPI approval. Please provide
PPPI with four (4) sets of proposed signage plan.

PPPI shall have the discretion whether sign may be displayed, PPPI may include
conditions in allowing any sign to be exhibited.

Handwritten sign or imposed signs shall not be allowed.

All expenses arising from the fabrication and installation of signage shall be for
the Tenants account.

PPPI reserves the right to call the attention of the tenant for any violations of the
guidelines under this section. PPPI reserves the right to confiscate or remove
signge, stickers, posters, notices, or any similar device or inscription, displayed
or exhibited within or an outside the leased premises without any prior written
approval from PPPI.

H. IMPROVEMENTS / ALTERATIONS

1. Absolutely no alterations or work in any leased area shall be allowed without

the prior written approval of PPPI. Improvements and alteration works must
be done during non-operating hours.

2. Tenants should have construction/renovation plans and other documents

(Town Center permit, etc.) To support the proposed improvements/alterations
prior to the approval of any work. These plans shall be submitted to the
Administration Office for evaluation / approval (maximum of ten days).
For major renovations / construction, the guideline on Tenant
Construction Guidelines must be followed.

3. All works to be done shall not cause damage to or exceed utility capacities of
the leased area or town center and shall comply with pertinent government
and safety regulations and in accordance with the PPPI House Rules and
Regulations and Construction Guidelines.

4. Failure to secure prior written approval from the Administration Office

shall subject the work to stoppage.
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 5. Painting or spraying (as in pest control) shall be done when town center is
non-operational and air-conditioning is off. The Administration Office has
the right to confiscate the materials and equipment which are used for
painting or spraying.

I. REPAIR WORKS

1. All repair works (civil, electrical, etc.) must be done during non-operating
hours with a prior written approval from the Administration Office.

2. Emergency repairs may be done during operating hours provided that:

a. Delay of repair will pose a threat to the life and the town center's
safety.

b. Delay of repair shall risk store security.

c. Repair can be done in an area within the leased space that is not
visible to the public (This is not applicable for electrical repairs).

3. Report any breakdown or failure of any facilities or installation, found in their

premises, where, such breakdown results in any inconvenience or poses a
hazard to the town center, its occupants or its customers.

4. Conduct proper and regular maintenance services to ensure efficient

operation for supplied equipment, machines, sanitary, plumbing, and utilities.

5. We suggest that you seek a reputable contractor to do regular preventive

maintenance of your leased space to avoid inconveniences.

6. Anything that is the Tenants own installation or not provided by PPPI is

Tenants responsibility which should be handled directly by tenant with their
own contractor unless otherwise specified in the lease contract.

7. PPPI technical personnels is only limited to Emergency Situations subject to

the following conditions;

a. Tenant authorized signatory / representative shall request

for emergency assistance / service at the Administration
Office.
b. The breakdown of tenant equipment or facilities poses
serious threat to the town center occupants and customers
or endangers store safety and security if the repair is
delayed.
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 c. The situation will result to store closure and consequently
loss of sales.
d. Any assistance / repair works done by tenants shall only
be temporary in nature without guarantee / warrnaty and
that permanent repair work be done by your own
contractor immediately thereafter.
e. PPPI shall not held liable for any damage to property and
lives of any persons, brought about or caused by this
service / assistance an shall be indemnified from any third
party claim.
f. A waiver indicating the baove conditions maust be signed
by requesting tenant before service can commence.
g. Corresponding charges for emergency technical service
must be paid to PPPI Administrative Office immediately
after services has been rendered.
h. Moreover, PPPI has the sole autnority to approve Tenants
request for technical assistance subject to the
aforementioned conditions.

J. MERCHANDISE / STORAGE / INVENTORY

1. Tenants may sell and/or display merchandise within their leased premises
only those specifically allowed under the lease contract. Otherwise, prior
written approval from PPPI is required.

2. Selling of merchandise must be restricted within the leased premises only.

3. For kiosks and carts, the tenants are required to ensure that no merchandise or
any materials (pails, sacks, oil containers, rags, empty bottles,etc) needed for
their operations exceed their leased space.

4. Only goods, wares, merchandise to offer for sale or retail shall be stored /
stocked inside the leased premises. This shall not preclude bonifide transfer of
goods and merchandise between Tenants stores and warehouse in the
metropolitan area.

5. Tenants must ensure sufficient merchandise is kept and made available at all
times in the premises.

6. PPPI reserves the right to confiscate these items and charge the tenants with
storage fee prior to its release.

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 7. PPPI will be held free from any and all liabilities from damaged merchandise
and/or loss of income caused by fire, rain or any natural calamities that may
occur.

8. In the event that the tenant wishes to make claims for damages that he deems
should be shouldered by PPPI, the following procedures should be followed:

a. A PPPI representative must be informed immediately upon

occurrence of the damage.
b. Unless it is readily established that PPPI shall not be
answerable for the damage, the damaged merchandise must be
immediately segregated for joint inventory by the store
representatives and the PPPI representative.
c. Measures must be undertaken by the tenant to ensure that no
more damage is incurred
d. A formal written claim must be submitted to PPPI within 24
hours from the occurrence. This should include an exact
account of the event and a complete list of items (with
corresponding sale price) damaged.
e. PPPI reserves the right to reject any or all claims as they see fit
after due investigation is made.

9. Tenants who cause damage to other tenants must immediately settle the
amount of damage with the affected tenant. The affected tenant must deal
with the erring tenant directly. PPPI will only assist.

L. GAMBLING / DRINKING OF INTOXICATING LIQUOR AND SMOKING

1. Gambling in any form and/or games where sums of money are at stake, and
drinking of intoxicating liquor, are not allowed within the leased premises and
in common areas.

2. The town center is a non-smoking area, therefore, the tenants are

responsible in ensuring that their employees do not smoke inside the
town center and in areas where the risk of fire is very high, i.e. LPG
areas, kitchen areas and equipment rooms.

3. PPPI reserves the right to ban the entry of tenants and employees who violate
the above rules.

M. ACCESS TO LEASE PREMISES

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 PPPI shall be given access to the leased premises at all times should the need arise.

IV. COMMON AREAS

1. USE

1. The use of any common area for store/office activities requires prior written
approval from PPPI. The tenant is required to submit a sketch and/or layout
showing the exact location of the activity and arrangements of chairs, tables,
stage, etc.

2. For restaurant tenants who were allowed to put additional chairs and tables
immediately outside their store, the following shall be observed:

a. Buffet tables, stools and benches are not allowed.

b. Tables and chairs should not exceed a distance of 1.5
meters from the glass storefront and are limited to the
length of the storefront.
c. No substandard signs shall be placed on top of the tables.
d. Tenants are encouraged to cordon off the area when these
tables are not in use. This will prevent illegal traders or
bystanders from using the area for purposes other than
dining.

3. Cleanliness and orderliness of the common areas should be maintained

whenever the tenant concerned uses these.

4. Tapping into common area utilities (electric, etc.) without the approval of the
Administration Office is strictly prohibited. Should this be allowed, the cost
of

Consumption is chargeable to the tenant concerned.

5. Any damage resulting from the improper use of the common area shall be the
sole responsibility of the tenant. The original condition of the area must be
restored immediately within 24 hours. In the event that no repair is done
within 24 hours, PPPI shall hire the services of a qualified contractor to do the
said repair and charge the tenant the cost of the repair.

B. OBSTRUCTION

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 1. Obstruction, storage or selling of any kind is not permitted in the common
areas unless otherwise approved by PPPI.

2. PPPI reserves the right to haul out any material stored in the common
areas after the third written notice. Cost of the pullout, plus rental for the
area where the materials will be subsequently stored, shall be to the tenant's
account.

3. Ensure that passge ways and common areas, particularly fire exits and
stairways are free of all debris, litter, or obstruction generated from any
construction wok or activity within their premises.

V. PARKING

1. Tenants and their car drivers are obliged to follow traffic rules and regulations
and cooperate with PPPI in so far as enforcement of traffic regulations is
concerned.

2. Tenant should yield prime parking areas to customers.

3. PPPI reserves the right to restrict or regulate the privilege of the Tenant and /
or its officer, employees, agents, customer and guests on the use of parking
facilities in the complex or other areas for common use.

4. PPPI is not responsible for vehicle as well as the properties found therein
while these are parked in any of the parking area.

5. Drivers of the vehicle shall take precaution to safeguard their vehicles while
they are parked therein.

6. PPPI may collect parking fee from the general public either by meter or some
reasonable basis.

7. Parking along the perimeter of the town center is strictly prohibited all
thoughout the day. The tenant shall be held liable for obstruction in case
an emergency occurs whereby preventing the emergency crew to respond
to the emergency.

8. PPPI shall impose sanction, fees, or penalties against tenants and its
employees for gross violations of the town center “NO PARKING AREA”
which adversely affects the common interest of the Town Center, its Tenants,
customers and / or general public.

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VI. ACCESS (INGREES / EGREES)

1. Entry/exit points shall be secured by the security guards (as directed by the
Administration Office) and entry to the mall shall be limited during non-
operating hours.

2. All entry/exit of construction materials, heavy equipment, bulky and

voluminous items must be approved GATE PASS from PPPI Administration
Office.

3. Tenants and their employees shall not be allowed to enter the town center
more than one (1) hour before opening and after closing time without prior
written approval from the Administration Office but subject for security
inspection and checking.

4. Tenants and their employees shall not be allowed to enter the town
center without presenting their PPPI (ID).

5. Tenants and employees are required to get their PPPI ID from the
Administration Office subject to the Guidelines on the ID.

VII. HOUSEKEEPING/SANITATION

For Common areas (corridors, walls, washrooms, etc.), PPPI shall engage the services
of its accredited Housekeeping Services Contractor and shall charge the tenants their
proportionate share based on leased area.

Tenant’s employees’ cooperation and support is requested to attain above standard

cleanliness of the Town Center and its sorroundings.

VIII. SAFETY INSPECTION

1. PPPI shall engage the services of its accredited Safety Consultants both for
the common areas as well as each individual leased area and shall charge
tenants their proportionate share based on leased area.

2. Tenants shall promptly correct any hazards, safety deficiencies or other such
adverse situations as may be noted by PPPI's Safety Consultants.

3. Tenants shall provide at least one inspection manhole for the above-the-
ceiling inspections.
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IX. PETS/ANIMALS

Pets/animals are prohibited from entering the Town Center. The tenant shall be
responsible for the removal of any stray found within the leased premises.

X. SURFACE STAINING

Any surface staining or dirtying of common area surfaces (such as delivery of dripping
food items, etc.) shall be cleaned at tenant’s own responsibility and expense. Should
there be a constant violation of this; the Administration Office shall have the right to
ban entry of tenant suppliers or deliverymen.

XI. MUSIC

Shops with piped in music of their own must play the same at regulated and moderate
volume to avoid distracting other shops. PPPI reserves the right to

Regulate the volume that may interfere with the activities within the town center.

Speakers / Audio Visuals are not allowed to be installed outside the leased area
premises.

XII. MALL EQUIPMENT / FACILITIES / UTILITIES

1. Telephone
a. Subject to the availability of cable lines and privately applied by the
tenant.
b. Telephone bills shall be for the account of the tenants.

2. Water, Light, and Electricity

a. PPPI provides tapping point for the supply of Water, and Electricity.

b. Distribution lines from tapping point will be for the account of the
Tenant.
c. Water, Electricity consumption including emergency power
consumption shall be billed at actual meter reading and at prevailing
market prices. This shall be billed monthly and will be reflected in
the statement of account.

3. Fire Springkler System

a. PPPI provides and maintain a complete adequate and efficienr fire
springkler system as a fire extinguishing device.
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 b. Installation or relocation of fire springkler heads requires prior
approval from PPPI, cost shall be for the Tenants account.

4. Fire Alarm System

a. PPPI is equipped with tapping points for fire alarm provisions
where Tenants may supply and install for their account, smoke
detector head compatible with those used by PPPI.
b. Installation of detector heads requires prior approval from PPPI.

5. Building Monitoring System, Lifts, Escalators, Pipe in Music, Rest Room,

Garbage, Sewer Lines, and Sewerage Treatment Plant.
a. All of the above form part of common facilities and utilities.
b. The cost of maintenance of which likewise form part of charges
paid by the tenant through a proportionate sharing under Common
Usage Service Area (CUSA), billed monthly as reflected in the
statement of account.

XIII. ADVERTISING & PROMOTIONS ACTIVITIES

1. Any promotional effort (banners, special events, etc.) that is carried out in
common areas should be approved by PPPI.

2. For other forms of advertising and promotional efforts, please refer to PPPI’s
Ad & Promo Guidelines.

3. All establishments are required to participate in the following Ipromotions'

efforts initiated by PPPI.
 at least one (1) mall-wide sale
 at least one (1) center-wide sale
 At least two (2) seasonal promotions (Christmas, Halloween,
etc.)
 Anniversary celebration of the mall.

XIV. THE TENANT MEMORANDUM/CIRCULARS

1. The tenant memorandum form is a basic instrument used by the PPPI in

communicating with the tenant. It may indicate any of the following:

a. Any observations noted on the leased space and/or its

operations
b. Any requirements set by PPPI
c. Any information which has to be disseminated to the tenant

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 2. Receipt of and compliance with any memorandum and all other
correspondences sent to a tenant shall be his responsibility. All
correspondences shall be sent directly to the store, it is the responsibility
of the officer-in-charge or representative of the tenant to give the
memorandum to the owner.

XV. THE WORK PERMIT

1. The work/activity permit form is required by PPPI to ensure the security and
safety of the town center and the tenant space.

2. No work or activity by the tenant shall be allowed without a Work/Activity

Permit duly signed by the Administration Office.

3. For the Work/Activity Permit to be approved, the following should be taken

note of:

a. The form should be completely and properly filled up by

the tenant or his representatives at least one day before
actual work.

b. Only the Administration Office shall honor the signature of the

tenant or his authorized representative(s).

c. Except for major construction/renovation, a maximum of ten

(10) workers shall be allowed to work inside the space at a
time.

d. For electrical works, there must be at least two (2) workers at a

time.

e. Work permit shall be filed (Monday to Friday only) as

follows:

a. Minor works - 24 hours before work

commencement.

b. Major works - Minimum 24 hours or if possible 3

days ahead of schedule especially if it concerns
sensitive or major equipment such as fire protection
system, genset, electrical, water system of town
center, etc.

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 4. All comments written by the Administration Office on the space provided
must be taken note of and complied with.

5. All workers must wear an identification card duly signed by the owner and
Administration Office before they can be allowed to enter the premises.
Their names must also be included in the list of workers previously
submitted to the Administration Office.

6. PPPI and its authorized representatives reserve the right to order work
stoppage for failure of the tenant to get the necessary permits. Work
stoppage shall also be issued by the Administration Office if the tenant’s
workers violate the House Rules and instructions of the Administration
Office. If the tenant’s workers continue to defy work stoppage or
orders from the Administration Office, PPPI / Administration Office has
the right to confiscate materials or equipment to affect the stoppage.
Proper documentation shall be done at all times.

XVI. THE HOT WORK PERMIT

1. The hot work permit form is required by PPPI to ensure fire safety of the
town center during work that will entail welding, electrical work & LPG.

2. No hot work shall be allowed without ensuring that a fire watch is available
in the area.

3. PPPI and its authorized representatives reserve the right to order work
stoppage for failure of the tenant to get the necessary permits. Work
stoppage shall also be issued by the Administration Office if the tenant’s
workers violate the House Rules and instructions of the Administration
Office. If the tenant’s workers continue to defy work stoppage or
orders from the Administration Office, PPPI / Administration Office has
the right to confiscate materials or equipment to affect the stoppage.
Proper documentation shall be done at all times

XVII. OTHERS

1. PERFORMANCE REVIEW
Violations of and/or non-compliance with the above guidelines and all other
guidelines set by PPPI shall be duly noted in the tenant's Performance Review,
and may constitute grounds for non-renewal of the tenant's lease contract.

2. CITATION / VIOLATION NOTICE / PENALTIES

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 a. The Administration Office shall issue citation/violation notice to
any tenant found violating the House Rules and Regulations.

b. These notices shall serve as basis for non-renewal of lease or

immediate termination of contract.

c. Penalties shall be imposed for every violation of the House Rules.

These shall be:

Violation Penalty
1st written notice
2nd P 250.00
3rd P 550.00
4th P1, 050.00

Succeeding Penalty will double every succeeding

offense/violation

C. REVISIONS TO HOUSE RULES

PPPI RESERVES THE RIGHT TO ADD OR MAKE CHANGES IN ANY

OF THESE HOUSE RULES, REGULATIONS, REQUIREMENTS OR
GUIDELINES WITHOUT PRIOR NOTICE.

“SAFETY RULES & REGULATIONS”

BOMB THREATS

Guidelines are set to effectively handle bomb threats that may be received through telephones,
letters or received face to face from another party. Bomb Information sheet is available at the
Administration Office to be filled up by the tenants.

By telephone

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 • Receiving party should be calm and courteous. Listen carefully and try to
get as much information and details by the caller before he hangs up. Exact
words of the caller would be of great help. Thus take notes during call.

• Encourage caller to converse longer in order to get as much information as

possible. Be alert on speech characteristics such as intonation,
pronunciation, tones which may describe a person’s age, sex, nationality,
etc.

• Pretend to have difficulty in hearing or refer the caller to a person of higher

position or authority.

• Let caller identify office / person being threatened, the floor location, and
the time the bomb is set to explode.

Written Communications

• The letter or communication should be immediately turned over to the

Security Office for evaluation and action.

Personal Contact

• A person receiving the bomb threat personally or overhearing one should

immediately notify the Security Office.

• Receiving party should, as much as possible, take note of the physical

characteristics (height, weight, sex, age, complexion, hair, eyes, etc.)

• If possible, note the mode of transportation used by said persons, focusing

on car make, colours, model and plate number and number of passengers.

Car/Package Bomb

• Immediately report to the Security Office any suspicious looking

package in the premises.

• Report any knowledge or suspicion car bomb.

• Do not attempt to touch or move unaccompanied packages.

EARTHQUAKES

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Most injuries during earthquakes are caused by falling debris, flying broken glass, fire triggered
by ruptured LPG lines, damaged electrical lines or equipment and collapse of structure.

Before an earthquake

Building contents may pose a significant hazard in the event of an earthquake. As part of the
preventive planning, one must do the following:

• Large furniture such as book shelves, suspended light fixtures, ceiling fans
and storage cabinets shall be properly anchored to walls or ceilings so that
they shall not fall during an earthquake.

• Contents shall be stored to minimise potential damage.

• Heavy objects shall be placed on lower shelves.

• Glass and other breakable objects shall be stored in latched cabinets or on

lower shelves.

• Harmful chemicals and flammable materials shall be stored and secured

correctly.

During the earthquake

Building occupants are advised to observe the following during an earthquake.

• Remain in the building during an earthquake since most injuries occur when
people try to leave or enter the building.

• People outside the building shall remain outside and move away from the
structure, power lines, streetlights and utility lines.

• People inside the building shall move away from glass windows or glass
partitions and seeks cover under sturdy object such as solid desk or table.

• People inside the elevator shall stop the car on the nearest floor, open the
door and get out of the elevator car.

• People caught inside the car shall stop the vehicle from moving and remain
inside and pull over until the shaking stops.

• Do not use the elevator when evacuating the building.

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After an Earthquake

An earthquake is usually followed by a series of tremors (aftershocks) and people are advised to
do the following:

• The building emergency plan must be put into effect.

• The Property Management Office will advise the building occupants,

through the Public Address (PA) system, to remain or evacuate the
building, assess and evaluate potential damage or injuries and report to the
emergency team. Do not smoke or use open flames

• Company/Building fire brigades shall assess the situation on their floor and
relay the information to the Security Office where Emergency Response
Team Leader can quickly size-up the situation and plan the priorities.

• In areas with significant damage, occupants may need to be evacuated and

relocated within the building.

• Occupants shall listen carefully to any instructions or announcements made

over the PA system by the building management.

• Refrain from sightseeing as you may expose yourself to possible risk or

injury.

• Working telephone lines shall only be utilized for emergency use only.

STORM / TYPHOONS

Typhoons are severe tropical storms with heavy rains and intense wind that blows in a large circle
around an “eye”. Hurricanes may also produce tornadoes and cause strong storm surges or flash
flooding. The PAG-ASA has recently modified the Public Storms Warning Signals (PSWS) as
follows:

• PSWS #1 A tropical cyclone will affect the locality. Winds of 30 - 60 kph

may be expected in at least 36 hours or intermittent rains may be expected
within 36 hours.

• PSWS #2 A tropical cyclone will affect the locality. Winds of greater than
60 kph up to 100 kph may be expected in at least 24 hours.

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 • PSWS #3 A tropical cyclone will affect the locality. Winds greater than 100
kph up to 185 kph may be expected in at least 18 hours.

• PSWS #4 A very intense typhoon will affect the locality. Very strong winds
of more than 185 kph may be expected in at least 12 hours.

During Typhoons:

Building occupants shall be prepared to take the following actions in the event of a strong
typhoon:

• Computers, telecommunications equipment, office equipment, and

appliances shall be turned off and unplugged from the convenience outlet to
protect from possible power surges.

• Critical data or equipment shall be ready for removal and place in a safe
location.

• Seal off possible entry of rainwater. (Reports any leak immediately).

• Unless there is an assurance for safe travel, the occupants must stay in the
building.

“HELPDESK PROCEDURES”

Service Desk

Every tenant can get in touch with the Administration Office at telephone number ( )
_________________ or by electronic mail address ____________________________ for
complaints on matters that may cause disruption on their operation or anything that can make their
working environment uncomfortable or unsafe. Tenants to take note of time of call, staff name
who answer call.

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The Administrative Assistant has a schedule from 8:00 a.m. up to 6:00 p.m. from Mondays to
Saturdays, remaining time onwards and Sundays will be received by Security Department.

All necessary information pertaining to the service request shall be recorded in the service request
form (SDO FORM) and shall be forwarded to housekeeping, engineering, or security department
for implementation.

Management delegates with proper identification card, uniform and who are duly listed on the
service request forms are the only ones that may be allowed to work on the area that was
requested by the tenant. Any personnel without these can be verified and reported through
Administrative Assistant or can be out rightly be refused by the tenant.

Upon completion of work or request, the Administrative Assistant must solicit a feedback from
the requesting party to confirm completion at work and gauge the level of satisfaction.

Service requests and work orders are classified into two levels of urgencies;

Urgent Maintenance / Work Order

Any items which require maintenance that can cause inconvenience to the building occupants but
not limited to:

• Plumbing/ busted sprinkler head or pipes and fixtures / No water supply /

heavy leak

• Air-conditioner not working

• Electrical faults/ short circuit

Urgent maintenance / work orders are to be attended to immediately and to be completed as fast as
possible.

If for any reasons repair cannot be done, (spare parts not available, etc.). Requesting tenant or
person concerned will be informed as soon as possible to ensure that other remedies can be done.

Not Urgent Maintenance / Work Order

Any items which require maintenance but does not cause inconvenience to the building occupants
such as, comfort room tile grouting, re-varnishing, repainting and minor repair works.

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Maintenance / work order that are not urgent have to be attended to and completed within three
days. Should this not possible for any reason whatsoever, requesting tenant or person concerned
should be informed as soon as possible and an alternative date of completion should be
committed.

“PARKING RULES & REGULATIONS”

Parking Guidelines and Procedures;

PPPI hereby issued the following parking guidelines and procedures which will be enforced by
our parking personnel for the safety of lives and properties.

1. Parking is not allowed in the driveway or in any other area which may obstruct
the smooth flow of traffic in and out of the town center.

2. Parking lessee or clients, guest, employee or driver shall observe traffic rules in
the parking areas and grounds. The lessee is responsible for informing their
guest, employee and driver to observe these parking rules and regulation.

3. Only one (1) car per slot is allowed. Double parking is not allowed.

4. The car owners shall always observe and maintain the cleanliness of the parking
slots at all times, free from mud, debris and oil drippings. The car owner should
furnish at their own expense a pan to collect drippings oils.

5. No one shall add or permit obstructions, restrictions or hindrances that may affect
the common use and ownership unless authorized by the Administration Office.
No part of these areas should be used as storage facility.

6. The owner shall not cause or permit the prolonged blowing or any horn from any
vehicles. No loud speaker or noisy contraption shall be allowed in any part of the
parking premises. Clients shall maintain the place in a peaceful and reasonably
quiet manner and shall refrain from any noise, boisterous or loud noise or acts
that would disturb or unreasonably interfere with the peace and quiet of the other
occupants.

7. The vehicle cleaning is not allowed in the parking areas. Water from whatever
source is not allowed to pond in the parking area.

8. Administration Office / PPPI is not responsible for any damage or loss of the
vehicle, or any of its accessories or articles left therein. The parker/owner of

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 vehicle shall be held liable for any damage they may cause to the parking facility
or its accessories or to persons or any other property inside the Parking Area.

9. Smoking, sleeping and waiting inside the vehicle are strictly prohibited. Car
engine should be shut off while park in the parking area.

10. The Administration Office / PPPI has the right to file an injunction action to
enforce these rules and regulations and the party violating the rules and
regulation shall pay for all cost of injunction and reasonable Attorney’s Fee
which shall be not less than Php 5,000.00.

OFFENSES

1st Offense – Written Warning

2nd Offense – Tire Locking & Penalty not less than Php 5,000.00
3rd Offense – Vehicle Towing & Penalty not less than 5,000.00

ACKNOWLEDGMENT RECEIPT AND ACCEPTANCE

The PPPI HOUSE RULES & REGULATIONS is being presented to

_____________________________ as the Lessee of ____________________________ located at
_________________________________________________________________ and shall remain
as your guide until the expiration of your Contract of Lease for the above-mentioned unit/space.

The HOUSE RULES & REGULATIONS must be returned to the Administration Office at least
seven (7) working days before you vacate or move out of the town center. Should additional
copies be required, same can be acquired at the Administration Office and reproduction cost will
be charged.

Guided by the rules and regulations set forth in this HOUSE RULES, it is the responsibility of the
Lessee to orient all staffs and employees and their frequent visitors to ensure convenience to
everyone and the uninterrupted administration of PRIMARK TOWN CENTER. Ignorance of the
rules and regulations set forth shall excuse no one from being penalised due to violation.

The Administration Office reserves the right to issue additional, rescind, alter, or waive any of the
rules contained in this document at anytime when, in its judgement, it is deemed necessary,

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desirable or proper for the best interest of the occupants. No rescission, alteration or waiver of any
rules or regulations shall be made in favour of any particular unit Lessee.

CONFORME : _______________________________
Company Name / Lessee : _______________________________
Authorized Representative: ______________________________
Position/Title : _______________________________
Date Received : _______________________________

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