Karyl Rhain M.
Laroa BSA 2B
OM-TQM
QUALITY CASES 4
1. How will you relate the outcome and the disorderly process in the admission to this
prestigious University? Discuss it.
The outcome of the disorderly process in the admission to this prestigious University resulted
in confusion, frustration, and stress for the prospective student. Despite the initial excitement
about the university, the student encountered numerous issues throughout the admission
process. These issues included missing documents, confusion about program choices,
incorrect communication, and financial aid discrepancies. Ultimately, the student was
accepted into a program they didn't apply for and faced challenges with class registration and
tuition payment. This disorderly process reflects poorly on the university's administrative
efficiency and customer service. It creates a negative experience for prospective students
and damages the university's reputation. Prospective students expect a smooth and
organized admission process, but the inconsistencies and errors encountered by the student
in this story indicate a lack of attention to detail and communication within the university's
admissions department.
2. How will you help the University standardize its admission process in order for this story not
to happen again? Use the Suggestion Group Activity (SGA) for your proposal.
To help the university standardize its admission process and prevent similar incidents from
occurring in the future, a Suggestion Group Activity (SGA) could be organized involving key
stakeholders such as admissions staff, academic advisors, financial aid officers, and student
representatives. The SGA could focus on identifying and addressing the following areas:
a. Document Management System: Implement a centralized and automated system for
managing application documents and transcripts. This system should track the receipt and
processing of each document to ensure nothing gets lost or overlooked.
b. Communication Protocols: Develop clear and consistent communication protocols for
admissions staff to follow when interacting with prospective students. This includes providing
accurate information about program options, application requirements, and deadlines.
c. Application Process Streamlining: Simplify the application process to reduce confusion for
students. Consider implementing a single application form that allows students to indicate
their program preferences clearly. Provide clear instructions on how to submit supporting
documents and follow up on the status of their application.
d. Financial Aid Transparency: Ensure transparency and accuracy in communicating financial
aid information to students. Provide a detailed breakdown of tuition costs, available
scholarships, grants, and loans. Ensure that students are informed about any additional steps
required to secure financial assistance and monitor the status of their aid application.
e. Training and Development: Provide comprehensive training and ongoing professional
development for admissions staff to improve their knowledge and skills in customer service,
document management, and communication.
By addressing these areas through collaborative efforts facilitated by the SGA, the university
can streamline its admission process, enhance the overall student experience, and uphold
its reputation for excellence.
3. Can you relate to this story? What did you do then?
I haven't personally experienced a situation exactly like the one described in the story, but I
can empathize with the stress and frustration that can arise from administrative errors during
the college application process. During my own experiences, I've encountered minor issues
such as delayed responses from admissions offices or confusion about application
requirements. In such situations, I made sure to maintain clear communication with the
relevant offices, follow up on any outstanding documents or information, and seek assistance
from advisors or counsellors when needed. Clear communication and persistence are key in
navigating through such challenges.
Karyl Rhain M. Laroa BSA 2B
OM-TQM
QUALITY IN FOCUS
1. Being the largest provider and generator of electricity in the Philippines, how did
NAPOCOR complete the 55 program? Make a short essay about it.
NAPOCOR, the National Power Corporation, embarked on a transformative journey by
implementing the 5S program within its office and factory spaces. As the largest provider and
generator of electricity in the Philippines, NAPOCOR recognized the importance of
operational efficiency, safety, and organization in its day-to-day operations. The 5S program
provided a structured approach to achieving these objectives, empowering management and
employees to create a culture of cleanliness, orderliness, and continuous improvement.
The first step in the 5S program for NAPOCOR was "Sort." This involved removing
unnecessary items from the work areas, setting criteria for sorting, and ensuring that filing
cabinets contained only official documents. By decluttering workspaces and establishing
clear guidelines for item organization, NAPOCOR enhanced productivity and reduced the risk
of workplace hazards.
Next, NAPOCOR focused on "Set in Order," which involved designating appropriate areas
for storage, displaying workplace layouts, and creating directories of items. By implementing
these measures, NAPOCOR improved accessibility to tools and equipment, streamlined
workflow processes, and minimized the time spent searching for items.
The "Shine" phase emphasized the importance of cleanliness and maintenance. NAPOCOR
instituted daily cleaning routines, conducted equipment checks, and provided special
instructions to janitorial staff. By ensuring that workspaces were clean and well-maintained,
NAPOCOR fostered a safe and conducive working environment for its employees.
The "Standardize" phase aimed to establish consistency and accountability within the
organization. NAPOCOR standardized document labeling, sorting, and filing procedures,
designated a specific day for 5S activities, and identified areas for regular checks. By
implementing these standardized practices, NAPOCOR promoted efficiency, quality, and
uniformity across departments.
Finally, the "Sustain" phase focused on maintaining the gains achieved through the 5S
program. NAPOCOR allocated time for daily cleanups, enforced the practice of returning
items to their proper places, and implemented routine checks by division managers. By
embedding 5S principles into daily routines and processes, NAPOCOR ensured that
cleanliness, orderliness, and continuous improvement became ingrained in its organizational
culture.
In conclusion, NAPOCOR's successful completion of the 5S program demonstrates its
commitment to excellence and operational excellence. By embracing the principles of Sort,
Set in Order, Shine, Standardize, and Sustain, NAPOCOR has enhanced efficiency, safety,
and productivity within its operations, ultimately contributing to its role as a leading provider
of electricity in the Philippines.
