Troubleshooting

Cumulative
Update Failures
in Windows
2
Cumulative Updates:
What are they?
• Cumulative updates are collections of security
updates, critical updates, and other updates
packaged together for convenience.
• For Microsoft Windows, a cumulative update
represents a single package that includes many
updates, including improvements and fixes from
previous updates.
• Released each month on the second Tuesday

3
Why a massive
single package?
• Cumulative updates also aim to
reduce problems related to
update dependency and
installation issues.
• The cumulative update contains
all necessary updates in the
correct order.

4
Backup data
• Things can go wrong, so if you
have important data, back it up
now

5
Laptops
• Before you begin troubleshooting
make sure:
• You are plugged into power
• Connected to the internet

6
 • You must have at least 30GB free space for Windows 11
Step 1: check • You must have at least 20GB free space for Windows 10

disk space • If not: free up disk space and try downloading the update
again

7
Disk Cleanup
1. Run Disk Cleanup: Use the built-in
Disk Cleanup tool to free up disk space
by removing unnecessary files:
• Open File Explorer and right-click
on the drive you want to clean up
(usually C:).
• Select Properties and then click on
the "Disk Cleanup" button.
• Follow the prompts to select the
files to delete and complete the
cleanup process.

8
Restart the
operating system
• Anytime you download and install an
update it is good practice to reboot.
• Do not get impatient and keep trying
to download and install a new update
and you have not reboot after the last
update.

9
Admin rights
• Some updates require administrator access. If your
account doesn't have administrator access, see Create a
local user or administrator account in Windows . Or if
someone else at home or in your office has an administrator
account on your device, try asking them to install the
updates.

10
Get Lean!
• Remove any external storage
devices and drives, docks, and
other hardware plugged into your
device that aren't needed for basic
functionality.
• Try downloading and installing
the update again

11
Clean boot
1. Perform a Clean Boot: Temporarily disable non-Microsoft
services and startup programs to troubleshoot software conflicts
that may be interfering with Windows Update. To perform a clean
boot:
• Open the System Configuration utility by typing "msconfig"
in the Start menu and pressing Enter.
• Go to the "Services" tab, check the box for "Hide all
Microsoft services," and then click "Disable all."
• Go to the "Startup" tab and click "Open Task Manager."
• In Task Manager, select each startup item and click
"Disable."
• Close Task Manager and click "OK" in the System
Configuration window.
• Restart your computer and attempt to install the updates
again.

12
Windows Update
Troubleshooter
1. Check for Windows Update Troubleshooter: Windows
includes built-in troubleshooters that can automatically
detect and fix common issues. To use the Windows
Update troubleshooter:
• Open the Start menu and go to Settings (gear icon).
• Go to System > Troubleshoot > Additional
troubleshooters.
• Click on "Windows Update" and then click "Run the
troubleshooter." Follow the on-screen instructions to
complete the troubleshooting process.

13
 • https://support.microsoft.com/en-us/sbs/windows/fix-windows-update-
Fix Windows errors-18b693b5-7818-5825-8a7e-2a4a37d6d787
• If the installation remains stuck at the same percentage, try checking for
Update errors updates again or running the Windows Update Troubleshooter

14
If you’re on a
metered
connection, some
updates for
Windows won’t
be installed
automatically

Metered connections in
Windows
15
Manually
1. Manually Download and Install the Update: If
Windows Update is still failing, you can manually
download and install the update from the Microsoft
Update Catalog:
• Visit the Microsoft Update Catalog website
(https://www.catalog.update.microsoft.com/).
• Search for the specific update by its KB number
(e.g., KB1234567).
• Download the appropriate update for your
system architecture (e.g., x64 for 64-bit
systems).
• Double-click on the downloaded file to install
the update manually.

16
Hardware drivers
• Check your manufacture and see if there are any
new hardware drivers that need to be installed.

1. In the search box on the taskbar, type device

manager , then select Device Manager from the
list of results.
2. In the window that appears, look for any device
with a yellow exclamation mark next to it. (You
may have to select each category to view the list
of devices.) Select the device name.
3. Select Action , and then choose either Update
driver or Uninstall to correct the errors.

17
Hardware Drivers
1. Identify Your Hardware:
• Before you start updating drivers, it's helpful to know what
hardware components you have in your PC or laptop. Common
components include graphics cards, network adapters, sound
cards, and chipsets.
2. Use Device Manager:
• Open Device Manager by pressing the Windows key + X and
selecting "Device Manager" from the menu.
• In Device Manager, you'll see a list of all the hardware
components installed on your system.
• Expand each category to view individual devices. Look for any
devices with a yellow exclamation mark, as this indicates a driver
issue.

18
 Website
1. Visit Manufacturer Websites:
• Identify the manufacturer of the hardware component for which you need to update
the driver.
• Visit the manufacturer's website. Most manufacturers have a support or drivers
section where you can search for and download the latest drivers for your specific
hardware model.
• Navigate to the appropriate section (e.g., "Support," "Downloads," or "Drivers") and
search for your hardware model. Download the latest driver available for your
operating system.
2. Use Windows Update:
• Windows Update often provides driver updates for various hardware components.
While these updates might not always be the latest, they are usually stable and
compatible with your system.
• Open Settings by pressing the Windows key + I, then go to Update & Security >
Windows Update.
• Click on "Check for updates." Windows will automatically search for available
updates, including driver updates.
• If any driver updates are available, Windows Update will download and install them
automatically.

19
1. Use Third-Party Driver Update Software:
• There are several third-party tools available that can
scan your system, identify outdated drivers, and
automatically download and install the latest versions.
Examples include Driver Booster, Driver Easy, and
Snappy Driver Installer.
• Download and install the driver update software of
your choice.
• Run a scan to detect outdated drivers, then follow the
prompts to update them.

20
21
22
23
3rd Party
• https://www.iobit.com/en/dri
ver-booster.php
• https://www.drivereasy.com/
• https://sdi-tool.org/

24
Install drivers reboot
Install Drivers Manually:
Install • If you've downloaded driver files from the manufacturer's
website, you can install them manually through Device Manager:

Reboot Your Computer:

Reboot • After updating drivers, it's a good practice to restart your
computer to ensure that the changes take effect and that the
system is stable.

25
1. Verify Driver Installation:
• After rebooting, revisit Device Manager to ensure
that all devices are functioning properly and that
there are no remaining driver issues indicated by
yellow exclamation marks.
• By following these steps, users can easily find and
update hardware drivers for most consumer-type PCs
and laptops, ensuring optimal performance and
compatibility with the latest software and hardware
updates.

26
 • In the search box on the taskbar, type command prompt, and then select
Run as administrator from the list of options. Select Yes . In the window that
appears, type the following command, including the space as shown:
Clean up our file • chkdsk/f C:
system: • and then press Enter . Repairs will automatically start on your hard drive,
and you’ll be asked to restart your device.

27
We are getting
serious now!
1. In the search box on the taskbar, type command prompt , then select
Run as administrator from the list of options. Select Yes . Next, in the window that
appears, type the following commands one at a time, including the spaces as
shown. After you type each command, press Enter . Then let each command
complete before you type the next command.
• net stop bits
• net stop wuauserv
• Net stop cryptsvc
• ren %systemroot%\softwaredistribution softwaredistribution.bak
• ren %systemroot%\system32\catroot2 catroot2.bak
• Net start cryptsvc
• net start bits
• net start wuauserv

28
After all these commands
are completed, close the
Command Prompt window
and restart your computer.

29
Learn how • A clean restart starts Windows with a minimal set
to do a of drivers and startup programs. This helps eliminate
software conflicts that occur when you install a
program or an update that may cause issues updating
clean restart your PC.

30
Restore health to “system files”
In the search box on the taskbar, type command prompt , then select Run as administrator from the list of options.

In the window that appears, type this command including spaces as shown:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow

Press Enter . When the command operation has run successfully, you'll see a confirmation message from Command Prompt
that says, “The restore operation completed successfully” or “The operation completed successfully”.
Note: If you don't see a confirmation message, retype the command and try again.

Next, type this command, including the space as shown:

sfc /scannow

Press Enter . Wait until the sfc scan verification reaches 100% completion, and then close Command Prompt.

31
Learn how to repair a Windows image

32
33
 • you get an early viewing of all our video content
• access to the complete series of videos for each subject

Please consider •

•
links to video notes and PowerPoint slide deck both in MS-Word and PDF
format
Our eBook and resources folder
becoming a • Join our channel membership, it’s $2.99/month); see the “Join” button on

channel member
our channel homepage.
https://www.youtube.com/channel/UCCAXBGYIJnScl0IFKXOIlsQ/join

34
Members-only videos

35
 CONTACT US
[email protected]

SOCIAL MEDIA
• YouTube:
https://www.youtube.com/user/vanderl2796/featured
• Twitter: @_TechSavvyTeam

• Facebook: https://www.facebook.com/Tech-Savvy-
Productions-105287381500897
• Follow on Instagram: techsavvyproductions
• https://www.instagram.com/techsavvyproductions/

• Mr.V: https://www.linkedin.com/in/lowell-
vanderpool-57970623/

36
We have subtitles for
in many languages:

We translate subtitles on our videos into the

many languages: ,‫عربى‬българскиB, 简体中
文）, 中國傳統的）, Nederlands,
Suomalainen, Pilipino, français, Deutsche,
ह द
िं ी , Magyar, bahasa Indonesia, 日本語,
한국어, norsk, Polskie, português, Română,
русский, Española, Kiswahili, Svenska, and
Tiếng Việt

37
A BIG THANK YOU TO
ALL OF OUR
MEMBERS, VIEWERS
AND SUBSCRIBERS!

38