Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Started on Wednesday, March 20, 2024, 9:02 AM

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Completed on Wednesday, March 20, 2024, 10:12 AM
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Question 1

Correct

Points out of 1.00

In IBM Process Mining, what does “conformance checking”

do?

Compares the activity, performance, and costs of a current

process with various “what-if” scenarios.

Identifies process key users, relations between resources

and roles, and ensures compliance.

Verifies that a human user actually follows the steps that a

documented process says they are supposed to take.

Compares expectations about process behavior with 

reality.

Question 2

Correct

Points out of 1.00

Which one of the following competitors does NOT play in the

Process Mining space?

Microsoft

Appian

Pegasystems 

Celonis

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 3

Correct

Points out of 1.00

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Which one of the following steps is NOT a typical step in the

Process Mining journey?

Design improvement strategy

User interview 
Data collection & preparation

Process discovery & intelligence

Question 4

Correct

Points out of 1.00

IBM Process Mining is a technology that can be applied in any

kind of industry and to any kind of business process. What are
two core business processes that almost every company has
within its supply chain, where there are usually several
opportunities for process improvement and automation?

Customer services, order to cash

Account management, procure to pay

Order to cash, procure to pay 

Customer services, meter to cash

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Question 5

Correct

Points out of 1.00

Back Next

Expert Lab Services offers a number of services to assist

clients with IBM Robotic Process Automation. Which one of the
following is NOT a service that is offered?

Infrastructure Build

Discovery Workshop

Teacher Days 

Quickstart

Question 6

Correct

Points out of 1.00

What do the Process Mining and Task Mining capabilities in

IBM Process Mining allow you to do?

Extract process information from an application’s event

logs.

Extract and transform data from disparate data sources,

such as relational databases.

Compute the return-on-investment (ROI) for an

automation activity.

Combine system behavior from process mining and 

desktop activity from task mining for a detailed view of
the process at a different level of granularity.

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 7

Correct

Points out of 1.00

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You are presenting IBM Robotic Process Automation (RPA) to a

room full of people as part of a client briefing. Somebody
raises a concern about the use of robots eliminating jobs. How
do you respond?

You explain that the use of robots should improve 

productivity, allowing people to focus on more high
value work. This can accelerate growth and create
jobs.

You agree that most companies will reduce their

workforce due to automation, but this will be offset by all
of the new jobs related to designing and programming
robots and AI software.

You admit that this is a regrettable side-effect of new

technology, but that it’s no different than other technical
revolutions throughout the last 100 years and is
something we must accept.

You describe how RPA does not change people’s jobs or

tasks in any way. RPA is only used to make existing
automated digital processes more efficient than they
already are.

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 8

Correct

Points out of 1.00

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IBM Robotic Process Automation requires the use of a

particular database management system to be able to operate
on Red Hat OpenShift. The client needs to provide entitlement
for this database software. What is the required database
management system?

Microsoft SQL Server 

Amazon Redshift

Oracle Database

IBM Db2

Question 9

Incorrect

Points out of 1.00

What tool is used to monitor usage of both the server and

client components of the IBM Robotic Process Automation
(RPA) standalone offering?

RPA License Manager (RLM) 

Cloud Pak License Service (CPLS)

RPA Deployment Tracker (RDT)

IBM License Metric Tool (ILMT)

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 10

Incorrect

Points out of 1.00

Back Next

You just completed a proof of concept and are ready to

validate your sizing with the client so you can complete the
proposal. The client is not interested in hosting the RPA
Control Center in their own cloud and asked to have IBM host it
using a SaaS offering. Which of the following is the correct
sizing tool to use?

Excel Sizing Calculator

Sales Configurator

COOL 

FlexPoint Calculator

Question 11

Correct

Points out of 1.00

Which of the following is NOT a competitive advantage for IBM

Process Mining?

SaaS only 

Task Mining

Multilevel Support

Flexible deployment

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 12

Correct

Points out of 1.00

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If a client wishes to raise suggestions for future product

enhancements to IBM Robotic Process Automation, how can
they do that?

They can enter their suggestions on the IBM Ideas 

portal.

They can open a customer support ticket and raise the

suggestion with the support agent.

They should contact their IBM Sales representative to

have them pass it along to the product management team.

They can post their suggestion to the client-accessible

#rpa_client_feedback channel in Slack.

Question 13

Incorrect

Points out of 1.00

IBM Process Mining can use data from application event logs
to automatically generate a visual representation of a process.
Only three pieces of information are required to create process
visualizations. What are these three pieces of information?

Activity name, owner logged into the application, and

timestamp

Business unit name, activity name, and elapsed time of 

event

Process ID, activity name, and timestamp

Process ID, owner logged into the application, and

elapsed time of event

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 14

Correct

Points out of 1.00

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Which one of the following is NOT a driver of licensing and

pricing for IBM Process Mining in Cloud Paks?

Events

Operations Users 
Processes

Analyst Users

Question 15

Correct

Points out of 1.00

Your client is very interested in getting started with IBM

Robotic Process Automation (RPA), but they want to start
small. You’ve mutually decided that a starter pack – the IBM
RPA Platform – would be a great way for them to embark on
their RPA journey, but still allows them to grow in the future.
What is included in the IBM RPA Platform?

2 x Environment, 4 x Attended Bot, 4 x Unattended Bot,

RPA Studio, OCR

1 x Environment, 2 x Attended Bot, 2 x Unattended Bot,

Workflow, Decisions

1 x Environment, 2 x Attended Bot, 1 x Unattended 

Bot, RPA Studio, OCR, NLP

2 x Environment, 1 x Attended Bot, 2 x Unattended Bot,

Decisions

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Question 16

Correct

Points out of 1.00

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The IBM Robotic Process Automation (RPA) capability can be

purchased as a standalone offering or by using IBM Cloud Pak
entitlements. Which of the following statements about the
availability of the standalone offering is true?

The standalone offering is only available through a

software-as-a-service (SaaS) deployment model.

The standalone offering is only available for on-premises

deployments using a traditional installer.

The standalone offering is available for both on- 

premises and software-as-a-service (SaaS)
deployments.

The standalone offering is only available for on-premises

deployments using Red Hat OpenShift.

Question 17

Incorrect

Points out of 1.00

When selling IBM Process Mining it is important to identify the

buyer persona for the business process a build a relationship.
For an Order to Cash process who is the typical buyer persona?

Chief Risk Officer

Chief Operating Officer

Chief Revenue Officer

Chief Information Officer 

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Question 18

Correct

Points out of 1.00

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IBM Robotic Process Automation (RPA) allows clients to

quickly and easily create chatbots. These chatbots can be
accessed through a variety of channels. Which one of the
following answers correctly lists some of the channels
supported by RPA?

Microsoft Teams, Slack, Instagram

Kik, WhatsApp, Zendesk

Zendesk, Facebook, Kik

Slack, Telegram, Facebook 

Question 19

Correct

Points out of 1.00

In IBM Process Mining what feature is used to trigger actions

when specific process behavior is detected?

Triggers

Services

Insights

Monitors 

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Question 20

Correct

Points out of 1.00

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Process Mining software-as-a-service (SaaS) is available in the

SaaS offering for which one of the following Cloud Paks?

Cloud Pak for Business Automation 

Cloud Pak for Watson AIOps

Cloud Pak for Network Automation

Cloud Pak for Integration

Question 21

Incorrect

Points out of 1.00

IBM Robotic Process Automation Studio includes a number of

business-friendly commands for building bots. What number
below is closest to the amount of commands available?

600

400

300

100 

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Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2952875&cmid=...

Question 22

Incorrect

Points out of 1.00

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Why is the “digital twin” in IBM Process Mining considered to

be a key differentiator?

It is an automated, but unoptimized, bot that performs the

exact same steps that a human user takes to accomplish a
task.

It is the digital representation, in an IBM proprietary 

format, of physical mouse movements and keystrokes
registered from a human user.

It uses muliti-object process mining to represent complex

processes in a simple way.

It uses a foundational model to discover actionable

insights from the event log.

Question 23

Correct

Points out of 1.00

According to the World Economic Forum, what percentage of of

organizations are expected to reduce costs by cutting
operational expenses?

63%

80%

77%

86% 

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Question 24

Correct

Points out of 1.00

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Which IBM product can be used to transform RPA automations

into skills, allowing business users to leverage existing
automation in their everyday activities?

IBM API Connect

IBM watsonx.ai

IBM watson.data

IBM watsonx Orchestrate 

Question 25

Incorrect

Points out of 1.00

IBM is relatively new to the Robotic Process Automation (RPA)

market, having acquired this technology through the WDG
Automation acquisition in 2020. However, analysts are already
impressed by what IBM now offers in this space. Which analyst
firm ranked IBM as a “Major Contender” in 2022?

International Data Corporation (IDC)

Everest Group

Forrester

Gartner 

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