Ano Letivo | 2023/24

Professora | Cristina Ribeiro

Curso | Gestão Hoteleira e Alojamento

Módulo | Inglês – Programa Inicial

:: Ano Letivo :: Formador :: Curso :: Módulo
2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

= Tourism Industry =
A.1. Read the text and complete the table with the correct information.

A.2. Answer the questions.

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A.3. Choose the most suitable word for each space.

Most people enjoy going .....................(1) for their holidays and having the opportunity to ..................... (2)
in an interesting city or a seaside ....................... (3). If you speak ......................(4) languages, you can make new
friends and ........................ (5) home some interesting ....................... (6) as presents. But before you can do that,
you have to ....................(7) your destination and that is often a problem! If you fly, then you may find that your
flight has been ..........................(8). ...................(9) by train can also be difficult, since trains are often
.............................. (10) in the summer and you might have to reserve a .......................... (11) in advance. Whichever
way you ....................... (12), you can have problems with your ..................... (13) and it is often difficult to find good
......................... (14). Apart from this, you might not be able to afford the ........................... (15)!
1. a) out b) forward c) abroad d) foreign
2. a) remain b) pass c) spend d) stay
3. a) resort b) post c) too d) one
4. a) strange b) stranger c) foreigner d) foreign
5. a) fetch b) take c) go d) get
6. a) memories b) souvenirs c) memoirs d) recollections
7. a) reach b) arrive c) go d) travel
8. a) waited b) reversed c) delayed d) booked
9. a) Journeys b) Travels c) Voyages d) Passes
10. a) filling b) occupied c) overdone d) crowded
11. a) post b) chair c) seat d) position
12. a) voyage b) travel c) trip d) tour
13. a) baggage b) luggage c) goods d) sacks
14. a) staying b) homes c) lodges d) accommodation
15. a) fare b) fair c) far d) fur

=Tourist motivations =
B.1. Listen to Paul Henley, a representative of the United Nations World Tourism Organization, talking about
why people travel and tick (√) the reasons he mentions. What examples does he give of these reasons?
1. ______ to escape from their daily routine 4. ______ to realize an ambition
2. ______ to find out how other people live 5. ______ to acquire social status
3. ______ to visit friends and relatives

B.2. Listen again and complete what Paul says.

1. First of all, they want to recharge their batteries, just __________________, chill out and then come back
_______________.
2. A couple has been saving up for a long time in order to go on a round-the-world cruise. We could call this
‘__________________________’.
3. I think people often travel to _____________________ so that when they come back, they can
___________________ their colleagues, friends or family.
4. I’m afraid most tourists don’t actually ____________________ with the local population, except very

B.3. You will hear five short extracts in which people are talking about their visit to a city. For questions 1-
5, choose from the list (A-H) what each speaker liked most about the city they visited. Use the letters only
once. There are three extra letters which you do not need to use.
Speaker 1 Speaker 2 Speaker 3 Speaker 4 Speaker 5

A. the efficiency of the public transport system. E. the well-designed plan of the city.
B. the natural beauty of the scenery. F. the helpfulness of the people.
C. the variety of goods in the markets. G. the range of leisure activities.
D. the style of the architecture. H. the standard of the accommodation.

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2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

B.4. People travel for many different reasons. Read the text and match the type of tourism with its definition
and an example.

B.5. Use the words in capitals at the end of some of the lines to form a word that fits in the space in the
same line.
Adventure Tourism
Nowadays, a ____________ number of travel companies are adding adventure holidays to their list GROW
of getaways. The reason? More and more people are looking to do something a bit ____________ when DIFFER
they go on holiday. Today’s traveller is ____________ likely to be unsatisfied with simply lying on a beach INCREASE
all day or visiting the usual ____________ spots. Instead he/she is seeking a more unique experience. TOUR
One that might involve travel to an isolated or ____________ area for example, or one which offers EXPLORE
activities that provide an adrenaline rush. In short, today’s traveller wants a holiday where he/she can
expect a little more ____________ . EXCITE
Trekking, mountaineering expeditions, bungee jumping, rock climbing, safaris, ____________ work, CONSERVE
overland journeys, cultural exchanges, deep sea diving; all these are just a few of the types of adventure
holidays that are growing in ____________ . In fact, the different types of adventure holiday are limited POPULAR
only by the ____________ . So, if you are the type of traveller who loves new experiences, enjoys IMAGINE
challenges, and seeks ____________ , why not consider an adventure trip for your next holiday? INSPIRE

B.6. You will hear part of an interview with a tour guide who works for an adventure company in Africa. For
questions 1-7, choose the best answer (A, B or C)
1. Don says that most of his passengers
a) are not students.
b) are looking for jobs.
c) work in conservation.

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2. When Don first meets a group, he

a) gives them blankets for the overnight trip.
b) shows them where to sit on the truck.
c) checks they have the right equipment.
3. Don remembers one trip when
a) he failed to take enough food.
b) someone made a mistake with the food.
c) someone complained about the food.
4. Don overseas the domestic work because
a) he doesn’t like to lose things.
b) it has to be done within an hour.
c) people complain if things are dirty.
5. If people argue, Don says that he
a) prefers not to get involved.
b) separates the people concerned.
c) asks the group for a solution.
6. Don says that he sometimes
a) needs to get to sleep early.
b) has to camp in a noisy area.
c) tells people when to go to bed.
7. What does Don say about getting up?
a) He ignores any complaints about the time.
b) He varies his schedule according to the group.
c) He forces everyone to be quick about it.

B.7. You will hear a man called Steve Jackson talking about his trip to Antarctica and complete the sentences
with a word or short phrase.
Trip to Antarctica
Steve says that the temperature was usually around ______________________ degrees during the trip.
Steve found _____________________ to be the most useful thing he took with him.
In his cabin, Steve had a _______________________ under his bed.
Steve says the nationality of the expedition leader was _______________________________.
While Steve was on the cruise, the seas were _________________________________.
Steve enjoyed seeing the wide range of ____________________________ most of all.
According to Steve, the only people, besides tourists, in the region were working at a ________________
Steve says that empty _________________________ are the only evidence of fishing in earlier times.
Cruise ships are forbidden to get rid of _________________________ in the Antarctic.
Steve says it’s important that the __________________________ isn’t disturbed by tourists.

= Accommodation =
C.1. Read the text and write the types of accommodation under the pictures.

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C.2. Read the text again and choose the correct answer.
1. Hotels are accommodation at the
a) budget end of the market. b) high end of the market. c) low end of the market.
2. Guesthouses and B&B are different from hotels because they are generally run by
a) families. b) one person. c) staff 24/7.
3. You can visit a timeshare
a) all year round. b) at a special time of the year. c) only in the summer.
4. House swapping helps you to
a) avoid boredom. b) avoid cooking. c) make friends.
5. Hostels appeal to
a) couples. b) families. c) young people.
6. Campus accommodation is available for tourists to rent during
a) the holidays and term time. b) the holidays. c) term time.
7. For comfortable and mobile campsites holidays try
a) campervans. b) tents. c) tepees.
8. Which of these isn’t a kind of boat?
a) Barge b) Yacht c) Yurt

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2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

C.3. Say what or who these words refer to:

1. they (line 6) ..............................................................................
2. This (line19) ..............................................................................
3. which (line 25) ..............................................................................
4. you (line 28) ..............................................................................

C.4. Find in paragraphs 1 and 2 synonyms for these words:

1. at the present time ..............................................................................
2. nonstop ..............................................................................
3. alike ..............................................................................
4. high-priced ..............................................................................
5. choice ..............................................................................
6. possess ..............................................................................
7. quite a few ____________________________

C.5. Complete paragraphs 1-12 with the most appropriate word or expression from the box.

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2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

= TRANSPORT =
D.1. Read the text below and decide which answer (A, B, C or D) best fits each gap.
Past, present and future transport
A hundred years ago, most people travelled _____________ (1) foot, by train, or on horseback. _____________ (2)
they had made it possible to travel rapidly over long distances. Bicycles were also becoming _____________ (3), after the
invention of the ail-filled _____________ (4) which made cycling a lot more comfortable. Buses, trams and _____________
(5) railways had already been invented, and cities all over the world already had traffic _____________ (6). There were very
few private cars, and city _____________ (7) were still full of horses. What a difference a hundred years have
_____________ (8)!
_____________ (9) we have got _____________ (10) to the problem of private cars, and some cities are so noisy and
_____________ (11) that in many places _____________ (12) have been banned from the city centre. How will we be
travelling in a hundred years’ time? Perhaps _____________ (13) then there will be only personal helicopters. There may
be no need to _____________ (14) to work or school in the future, since everyone will have a computer at home. There
might even be more people walking and horse-riding, for pleasure and _________ (15).

1. A. by B. on C. with D. to
2. A. Tracks B. Lines C. Ways D. Railways
3. A. popular B. invented C. then D. handlebars
4. A. boot B. brake C. tyre D. engine
5. A. metro B. buried C. underground D. submerged
6. A. blocks B. sticks C. knots D. jams
7. A. streets B. pavements C. lawns D. carts
8. A. taken B. done C. made D. got
9. A. Presently B. Nowadays C. Then D. Later
10. A. more B. them C. motorists D. used
11. A. even B. polluted C. so D. poisoned
12. A. vehicles B. traffic C. transport D. trips
13. A. cars B. by C. even D. transport
14. A. have B. transport C. decide D. commute
15. A. exercise B. keep fit C. energy D. healthy

D.2. Complete the text with the words and phrases from the box. Use each word or phrase only once.
Transport solutions
First of all, walking is sometimes _______________ (1) quickest means of travelling short distances. It can also be
the_______________ (2) in a city centre, and is obviously the _______________ (3), too, unless you count the cost of shoes!
Of course, the _______________ (4) you have to go, the _______________ (5) tired you become. Although you might think
that walking is _______________ (6) than travelling by bus or car, since you get more exercise, in fact it can be

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_______________ (7) unhealthy, because you breathe in poisonous fumes as you walk along the road, and it is probably
more _______________ (8) being a pedestrian _______________ (9) a driver or passenger. Of course, travelling by car is
often _______________ (10) and more _______________ (11) than going on foot, but as cities become more and more
crowded, parking is getting harder and harder and the traffic is travelling _______________ (12) slowly. Generally speaking,
public transport is more _______________ (13), as a bus or tram carries more people, though it probably isn’t
_______________ (14) using a car. On the other hand, cars cause _______________ (15) of the pollution in the cities, so it
is _______________ (16) to avoid using your car if possible.
In a city, the _____________ (17) way of travelling is probably on a bike, which keeps you _____________ (18) and is
not so noisy _______________ (19) a motorbike or a car, but this can also be dangerous, and you can still have a problem
with poisonous fumes.
Perhaps the _______________ (20) thing to do is to stay at home!

a. as f. convenient k. fastest p. more

b. as fast as g. dangerous l. fitter q. more and more
c. best h. easiest m. further r. most
d. better i. efficient n. healthier s. than
e. cheapest j. faster o. just as t. the

= Working in tourism, hospitality and catering =

E.1.Decide which answer (A, B, C or D) best fits each gap.

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2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

E.2. Now look at the staff chart of a hospitality establishment. Can you match each role with its
correspondent responsibilities?
1. GENERAL
MANAGE
2. DUTY /
R ASSISTA

NT

MANAG
5. SALES & 8. CHIEF
3. HUMAN 4. PERSONNEL MARKE 6. ROOMS ER7. BANQUETING SEC 9.PURCHASI
TING/ DIVISI MANAGER
RESOURCES DIRECT
PUBLIC URITY NG
MANA RELATI
OR ON
ONS OFFI
GER MANA MAN MANAGE
GER CER 12. FOODR&
AGER BEVERAGE
10. FRONT 11. HOUSEKEEPER
OFFICE MANAGER

MANAGER

17. CHEF 18.HEAD WAITER 19. HEAD BARMAN

13. RESERVATION 14. RECEPTIONIST 15. UNIFORMED 16. CASHIER UNDERCHE BARMAN
CLERK STAFF STATION
F PARTY COOK BARMAID
(CONCI WAITER
COMMIS
ERGE, COMME
21. ROOM 22. VALET
LIFT 20. FLOOR
ATTENDANT M
BOY,
AID
DOOR

MAN,…)

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2023/24 Cristina Ribeiro GHA 1ºA 23.24 Inglês – Programa Inicial

E.3. You will hear a restaurant chef talking about his work. For questions 1-10, complete the sentences with
a word or short phrase.
Max decided to become a professional chef when he saw his ______________________ (1) cooking.
His father wanted him to become _____________________ (2) instead of a chef.
He started his first job in late _______________________ (3).
The worst thing about working in the hotel was the _______________________ (4).
He went to work in France because he knew a _____________________ (5) in Paris.
In Paris he sometimes cooked meals for _____________________ (6) and other famous people.
In his own restaurant, Max always aims to use _____________________ (7) products.
Max is particularly proud of the _____________________ (8) of meals available at his restaurant.
He says that everything in his restaurant is _____________________ (9) cooked for the customer.
On one occasion, all the _____________________ (10) was stolen on its way to the restaurant.

E.4. Look at the expressions which use the word work. Use them to complete the sentences.
work long hours • work shifts • work overtime • work flexitime
in work • out of work • at work • get down to work

1. Hotel staff have to ................................. Sometimes they are ............................... during the day, and sometimes
through the night.
2. In my company we .................................. We can start at any time between 8 and 10 in the morning.
3. Restaurant staff often ................................., starting early in the morning and finishing late at night.
4. I usually finish work at 5, but if I have to ................................., finishing at 7 or 8, I don’t mind, because I get paid
more money.
5. Before getting this job I was ................................. for six months. It was boring and I had very little money. I’m
glad that I am ................................. now.
6. I’m finding it very difficult to ............................ at the moment. I keep looking out of the window and day dreaming.

E.5. Tick (✓) the five words that describe you best. Cross( ) the five words that describe you the least. How
you do think these qualities will be useful in your future career in tourism?

E.6. Underline the best word or phrase to complete each sentence.

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E.7. Match each word or phrase from the box with a description (1-10).

E.8. Match the words in the box with the descriptions (1-12). Use each word only once.

E.9. Decide which answer (A;B;C or D) best fits each gap.

Ann Johnson – A confidential report
Ann Johnson has worked at this company for three years. She is a (1) ……..A……. employee, and (2) ……………. on
well with the other members of the team. We have all found her to be an excellent (3) ……………. . She has always been
(4) ……………. and is an extremely (5) …………….member of staff who is able to work independently. I can always (6)
…………….on her to organize special events and she has come up with some extremely (7) …………….activities. Our clients
often tell me how (8) …………….she is, always ready with a smile, and she has been very (9) …………….to all of them. In
(10) ……………. she is not very talkative and seems rather (11) …………….at first, and might not show her true (12)
…………….in an interview. Her work is excellent, and she is (13) …………….to succeed. She is also quite (14) …………….,
and has applied for two other positions in management. I think that you can count (15) …………….Ann to make your
hotel unit a success, and I recommend her for the post of F&B manager.

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