Canon

Service Guide
for Dealers
Canon imageCLASS X MF1643 II Series Service Guide

Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. Partner Portal web site:https:/www.partners.usa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS X

MF1643iF II, and MF1643i II.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING

REVISIONS.

REVISION HISTORY

Revision Date Sections Details

Release of the imageCLASS X MF1643 II Series Service
— September 2021 All
Guide.
Update item code for iF model and remove NFC feature
1 January 2022 1
from updated iF

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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2022. All rights reserved.

Canon, imageCLASS X, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.

All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.

As an authorized Canon service provider for the imageCLASS X MF1643 II Series you agree that the imageCLASS X
MF1643 II Series and its related hardware/software accessories will not be exported from the United States except in
strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S.
laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the Partner Portal and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE LAGIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview, Configuration, and Monthly Print/Copy Volume ----------------------- 1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. Configuration ------------------------------------------------------------------------------------------------------- 2
C. Box Contents ------------------------------------------------------------------------------------------------------- 4
D. Monthly Copy/Print Volume ------------------------------------------------------------------------------------ 4
II. Hardware Accessory Options --------------------------------------------------------------------------- 5
A. Paper Feeder PF-C1 ---------------------------------------------------------------------------------------------- 5
B. Cabinet Type-S ----------------------------------------------------------------------------------------------------- 5
C. Copy Card Reader-F1 -------------------------------------------------------------------------------------------- 5
D. ADF Access Handle-A1 ------------------------------------------------------------------------------------------ 5
III. System Options ---------------------------------------------------------------------------------------------- 6
A. Barcode Printing Kit-E1 ----------------------------------------------------------------------------------------- 6
B. Send PDF Security Set-E1 -------------------------------------------------------------------------------------- 6
C. MiCARD Attachment Kit-B1 ------------------------------------------------------------------------------------ 6
IV. Authentication and Security Features --------------------------------------------------------------- 7
A. uniFLOW ------------------------------------------------------------------------------------------------------------- 7
B. uniFLOW Online --------------------------------------------------------------------------------------------------- 7
C. uniFLOW Online Express Support --------------------------------------------------------------------------- 8
D. Embedded Universal Login Manager (eULM) ------------------------------------------------------------ 8
E. Security Policy Settings ----------------------------------------------------------------------------------------- 8
F. Encrypted Secure Print ------------------------------------------------------------------------------------------ 8
G. Encrypted PDF and Digital Signature PDF ---------------------------------------------------------------- 8
H. SMB 3.0 Support --------------------------------------------------------------------------------------------------- 9
I. Verify System at Startup ---------------------------------------------------------------------------------------- 9
J. TLS 1.3 Support ---------------------------------------------------------------------------------------------------- 9
V. Sales/Service Authorization ---------------------------------------------------------------------------- 10
VI. Educational Training -------------------------------------------------------------------------------------- 10
A. Training Program Overview ----------------------------------------------------------------------------------- 10
B. Certification -------------------------------------------------------------------------------------------------------- 10
C. Who Should Complete ------------------------------------------------------------------------------------------ 11
D. Prerequisites ------------------------------------------------------------------------------------------------------- 11
E. Course Format----------------------------------------------------------------------------------------------------- 12
F. Course Equipment ----------------------------------------------------------------------------------------------- 12
G. Service Materials ------------------------------------------------------------------------------------------------- 13
VII. Servicing Notes --------------------------------------------------------------------------------------------- 14
A. Power and Plug Requirements ------------------------------------------------------------------------------- 14
B. Installation Space Requirements ---------------------------------------------------------------------------- 15
C. Estimated Installation Times --------------------------------------------------------------------------------- 16
D. Serviceability ------------------------------------------------------------------------------------------------------ 17
E. Remote Services -------------------------------------------------------------------------------------------------- 18
1. imageWARE Remote ---------------------------------------------------------------------------------------- 18
2. Remote Services Suite -------------------------------------------------------------------------------------- 20
F. Device Configuration Management ------------------------------------------------------------------------- 22
G. LMS (License Management System) ----------------------------------------------------------------------- 23

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H. Firmware Upgrade------------------------------------------------------------------------------------------------ 24
1. Upgrading with the UST ------------------------------------------------------------------------------------- 24
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 24
3. Upgrading via the Content Delivery System ----------------------------------------------------------- 25
4. Upgrading via USB Memory Media----------------------------------------------------------------------- 25
J. Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 26
K. Consumables ------------------------------------------------------------------------------------------------------ 26
L. Consumable Parts------------------------------------------------------------------------------------------------ 27
M. Periodically Replaced Parts ----------------------------------------------------------------------------------- 28
N. Periodic Maintenance ------------------------------------------------------------------------------------------- 28
O. Counters ------------------------------------------------------------------------------------------------------------- 28
VIII. Limited Warranty and Technical Support ---------------------------------------------------------- 29
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 29
B. Warranty and eCarePAK Support Options --------------------------------------------------------------- 29
1. Dispatch by CITS --------------------------------------------------------------------------------------------- 29
2. Warranty Marketing Program ------------------------------------------------------------------------------ 31
3. Service for Unregistered Machines ----------------------------------------------------------------------- 32
C. Canon eCarePAK Extended Service Plan ---------------------------------------------------------------- 33
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 33
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 33
D. Support and Program Information -------------------------------------------------------------------------- 34
IX. Appendix ------------------------------------------------------------------------------------------------------ 35
A. Specifications------------------------------------------------------------------------------------------------------ 35
B. Warranty ------------------------------------------------------------------------------------------------------------- 39
1. imageCLASS X MF1643 II Exchange/Carry-In Limited Warranty -------------------------------- 39
2. Canon Toner Cartridge Limited Warranty--------------------------------------------------------------- 40
C. List of Tables------------------------------------------------------------------------------------------------------- 41
D. List of Figures ----------------------------------------------------------------------------------------------------- 41

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I. Product Overview, Configuration, and Monthly Print/Copy Volume

A. Overview
The Canon imageCLASS X MF1643iF II and MF1643i II are compact, B&W
(Black-and-White), laser, multifunction devices with copy, print, and scan
capabilities. The imageCLASS X MF1643iF II also includes fax and NFC 1
features. These models also have the following capabilities:

• Print speeds (using LTR (letter-sized) paper) up to 45 ppm 2 (pages-per-

minute) in simplex mode.
• Duplex functions
­ imageCLASS X MF1643iF II: Duplex print, copy, scan, and fax.
­ imageCLASS X MF1643i II: Duplex print, copy, and scan.
• Optical scanning at a resolution of up to 600 x 600 dpi.
• Includes an automatic document feeder with a capacity up to 50 sheets
LTR, a front-loading paper cassette with a capacity of up to 550 sheets (80
g/m2), and a multipurpose tray with multiple-sheet feeding capability.
• Send PDF Security Feature Set are standard on all models.
• 33.6 Kbps Super G3 fax capabilities (imageCLASS X MF1643iF II only).
• Meets the ENERGY STAR guidelines for energy efficiency.
• Standard PCL, UFR II, and PS printing.
• Remote User Interface allows remote printer configuration and
management.
• Scan documents, and send them via e-mail message directly from the
printer, or store them in a shared network folder.
• Total black-and-white print and copy counters.
• Support for mobile printing from Apple iOS and Android mobile devices.
• Embedded uniFLOW support, eliminating the need for external release
hardware.
• Embedded Universal Login Manager support.

1 NFC support is discontinued on imageCLASS X MF1643iF II serial number 35A30001 and subsequent.
2 The copy/print speed is measured during continuous copy/print runs. Copy/print speeds may vary, depending on
the paper type, size, and paper feeding direction. Copy/print speeds on smaller paper sizes may be slower. Also,
the machine may experience downtime, or slow down in the middle of a continuous copy/print run to adjust the
temperature inside the machine, and maintain optimal print quality.

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B. Configuration

Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List on the Partner
Portal Web site for the most up-to-date item numbers.

Table 1 – Configuration

Part
Item
Number 3
imageCLASS X MF1643iF II

5160C001AA 4
imageCLASS X MF1643iF II
5160C001AB
imageCLASS X MF1643i II 5160C002AA

3 Part numbers are subject to change without notice.

4 Part number 5160C001AA is discontinued. Part number 5160C001AB does not support the NFC feature.

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Table 2 – Hardware Accessories

Item Part Number3

Paper Feeder PF-C1 0865C001AA
Cabinet Type-S 5858A010AB
Copy Card Reader-F1 5 4784B001AA
Copy Card Reader Attachment-J1 5140B002AA
Canon Card Set-A1 (1-30) 4781B001AA
Canon Card Set-A2 (31-100) 4781B002AA
Canon Card Set-A3 (101-200) 4781B003AA
Canon Card Set-A4 (201-300) 4781B004AA
Canon Card Set-A5 (301-500) 4781B005AA
Canon Card Set-A6 (501-1000) 4781B006AA
ADF Access Handle-A1 1095B001AA
Copy Control Interface Kit-A1 6 3726B001AA
3 Part numbers are subject to change without notice.

Table 3 – System Connectivity Accessories

Box Part
Item eLAN Number 7
Number3
Barcode Printing Kit-E1 5143B001AA —
Send PDF Security Set-E1 9594B001AA —
MiCARD Attachment Kit-B1 5146B002AA —
3 Part numbers are subject to change without notice.

Table 4 – Supplies and Consumables

Part
Item
Number3
Toner T06 Black 3526C001AA
3 Part numbers are subject to change without notice.

5 Requires the Copy Card Reader Attachment Kit-J1.

6 Cannot be installed if the Card Reader-F1 is installed.
7 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.

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Table 5 — eCarePAKs

eCarePAKs are available for purchase through an Authorized Canon Reseller or

Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 33.

Extended Coverage
Model Item Number3
Length and Type
1 Year Exchange/Carry-in 5707B082AA
imageCLASS X MF1643iF II / 2 Year Exchange/Carry-in 5707B083AA
MF1643i III 3 Year Exchange/Carry-in 5707B084AA
4 Year Exchange/Carry-in 5707B085AA
3 Item numbers and part numbers are subject to change without notice.

C. Box Contents

Note: The box contents shown below are for reference purposes only, and are
subject to change without notice.

• imageCLASS X MF1643 II Main • Cartridge T06L (Yields

Unit approximately 3,000 pages)
• Power Cord • Getting Started Guide
• Modular Telephone Cable (RJ-11)
(iF model only)

D. Monthly Copy/Print Volume

The maximum print/copy monthly volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.

The optimum performance range is the volume range that the equipment was
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.

Table 6 – Monthly Copy/Print Volume

Maximum Monthly Copy/Print

Model Optimum Performance Range
Volume
imageCLASS X MF1643iF II/
Approximately 2,000 to 7,500 Up to 150,000 copies/prints
MF1643i II

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II. Hardware Accessory Options

This chapter provides an overview of the optional hardware accessories that can
be attached to the machine. For more detailed information on some accessories,
see “Specifications,” on p. 35.

A. Paper Feeder PF-C1

• 550 sheets (20 lb bond (80 g/m2)) paper, and up to three feeders can be
added.
• Supports up to LGL (8.5” x 14”) size and 16 lb bond to 32 lb bond (60 g/m2
to 120 g/m2) weight.

B. Cabinet Type-S
• Contains storage space for additional supplies.
• Can be used to facilitate maneuvering of the machine if it needs to be
moved.
• Strongly recommended for extra stability in configurations using two or
three Paper Feeders.

C. Copy Card Reader-F1

• Supports up to 1,000 departments or users.
• Performs Department ID Management automatically. Users must insert a
control card to access the machine.
• Requires the optional Copy Card Reader Attachment-J1.

D. ADF Access Handle-A1

• Attaches to the Automatic Document Feeder to enable seated users to
open the document feeder.

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III. System Options

The functionality of the imageCLASS X MF1643 II Series can be expanded by
installing the following system related optional accessories.

A. Barcode Printing Kit-E1

The Barcode Printing Kit enables customers to print 1D and 2D barcodes on
output.

This option requires the customer to activate a license via the LMS (License
Management System). For more information, see “LMS (License Management
System,” on p. 23.

B. Send PDF Security Set-E1

Enables the customer to encrypt PDF and Digital Device Signature PDF/XPS
files, as well as set a password to send them safely to a file server or e-mail
address. In addition, this option enables the recipient of a PDF or Digital
Device Signature PDF/XPS file to verify which device scanned the file.

This option requires the customer to activate a license via the LMS (License
Management System). For more information, see “LMS (License Management
System,” on p. 23.

C. MiCARD Attachment Kit-B1

Allows the device to use a MiCARD reader.

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IV. Authentication and Security Features

The imageCLASS X MF1643 II Series include an expansive set of authentication
and security features.

A. uniFLOW
uniFLOW is a print/output management solution that can be customized to
meet the needs of an organization. uniFLOW offers an organization of any
size, a way to track printing and copying costs, secure sensitive documents,
and enable users to print from any available printer on the network.

B. uniFLOW Online
uniFLOW Online is a cloud-based secure printing and cost tracking solution. It
is used to help businesses manage their print environment without having to
invest in a print server infrastructure, and enables them to keep control of the
full printing process.

uniFLOW Online contains these features:

• Flexible authentication (for example, PIN Code or Card)
• Secure Printing
• Send Print Jobs from Anywhere (mobile printing)
• Cloud-based infrastructure

A trial is available at no charge, and includes all the features of uniFLOW

Online. At the conclusion of the trial, and if the full uniFLOW Online solution
has not been purchased, the features below are no longer accessible:

• Secure Printing
• Send Print Jobs from Anywhere (mobile printing)

To install uniFLOW Online, training is required. For more information on

uniFLOW Online training, go to the Training section on the e-Support Center
Website.

IMPORTANT
uniFLOW Online only supports TLS 1.2 and earlier.

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C. uniFLOW Online Express Support

uniFLOW Online Express comes with the following features:
• Flexible authentication (for example, PIN Code or Card)
• Simple document scanning (for example, Scan to My E-Mail and Google
Drive)
• Track print, copy, scan, and fax costs
• Cloud-based infrastructure

IMPORTANT
uniFLOW Online Express only supports TLS 1.2 and earlier.

Note: uniFLOW Online Express training is required to receive uniFLOW

Online Express support from Canon’s Technical Support Center. Service
providers which have taken uniFLOW Online training, are automatically
certified for uniFLOW Online Express. For more information on uniFLOW
Online and uniFLOW Online Express training, go to the Training section on the
e-Support Center Website.

D. Embedded Universal Login Manager (eULM)

eULM 8 provides log in management capabilities, such as simple user
authentication, Local Authentication, and Domain Authentication for
imageCLASS X MF1643iF II/MF1643i II Series devices.

E. Security Policy Settings

Adjust various settings to allow for secure communication via an IPSec
security policy.

F. Encrypted Secure Print

Print data is encrypted before being sent to the printer. The print job can be
released from the printer using a PIN.

G. Encrypted PDF and Digital Signature PDF

Add digital signatures to PDFs, and encrypt PDFs with password protection.

8 Embedded Universal Login Manager is provided free of charge. However, download, setup, and activation is
required. Check for interoperability with other third-party solutions.

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H. SMB 3.0 Support

Version 3.0 of Server Message Block (SMB) is supported in the imageCLASS
X MF1643 II Series.

I. Verify System at Startup

Verify System at Startup is a process to help verify the validity of the device
firmware and Application Library from unauthorized modifications. When the
machine starts or when an application (in Application Library) is executed,
verification is performed to determine that the system or application has not
been tampered. If tampering is detected, will either prompt for a firmware
update or application re-install.

J. TLS 1.3 Support

TLS (Transport Layer Security) V1.3 is supported in the imageCLASS X
MF1643 II Series.

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V. Sales/Service Authorization
To obtain and maintain authorization to service the imageCLASS X MF1643 II
Series, each dealer location must have at least one (1) technician who has
successfully completed the imageCLASS X MF1643 II Series device-training
program.

VI. Educational Training

A. Training Program Overview
The imageCLASS X MF1643 II Series / imageRUNNER 1643 Series Online
Training e-Learning course provides the technician with the knowledge
required for installing, upgrading, servicing, and maintaining the imageCLASS
X MF1643 II Series and imageRUNNER 1643 Series devices in the field.

The online e-Learning course focuses on the features and functions, functional
systems, disassembly, component identification, troubleshooting, and
servicing procedures to support these devices in standalone and networked
environments.

B. Certification
The successful completion of the imageCLASS X MF1643 II Series /
imageRUNNER 1643 Series Online Training program is required to sell this
product.

Table 7 - Required Online Training Course

Course Name 9 Course Code9

imageCLASS X MF1643 II Series / imageRUNNER 1643 Series
18IRT1643I00O
Online Hardware Training

Certification includes the following devices:

• imageCLASS X MF1643iF II
• imageCLASS X MF1643i II
• imageRUNNER 1643iF
• imageRUNNER 1643i
• imageRUNNER 1643P

Technicians, previously certified on the imageRUNNER 1643 Series devices

are automatically certified on the imageCLASS X MF1643iF II and
imageCLASS X MF1643i II models.

9 Course names and course codes are subject to change without notice.

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It is also highly recommended that technicians complete the 2021

imageCLASS X - imageCLASS Systems Update course, to gain awareness of
updated system security and functionality features for the imageCLASS X and
imageCLASS product lines.

Table 8 - Recommended Online Training Course

Course Name9 Course Code9

2021 imageCLASS X / imageCLASS Systems Upgrade Training 19ICLSYUP2100O
9 Course names and course codes are subject to change without notice.

C. Who Should Complete

All service technicians who are responsible for installing, servicing, and
supporting the imageCLASS X MF1643 II Series or imageRUNNER 1643
Series machines must successfully complete the imageCLASS X MF1643 II
Series / imageRUNNER 1643 Series online course, and pass the certification
exam to receive technical support and authorization to sell these products.

D. Prerequisites
There are no prerequisite courses for this product.

Prior to taking the imageCLASS X MF1643 II Series / imageRUNNER 1643

Series Online Training program, a technician is strongly encouraged to
complete the Canon Foundations eLearning course.

Additionally, it is highly recommended the service technician have:

• Prior experience with Canon imageRUNNER and imageCLASS devices

• Experience with taking eLearning courses
• Familiarity with common hand tools to disassemble and service Canon
devices

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E. Course Format
The imageCLASS X MF1643 II Series / imageRUNNER 1643 Series online
course is a self-paced course. It introduces the learner to the main features
and specifications of the unit, as wells as review configuration, basic
troubleshooting and common servicing items for the machine.

Learners should download the following resources to have as a reference

while taking this course:

• Print Version of the Course

• Service Manual

It will require approximately 2 hours to complete this course successfully. It is

important that a quiet and undistracted learning area be set up by the student
beforehand to effectively take this course.

F. Course Equipment
• Windows workstation with audio and access to the TRAINING section of
the e-Support Center Web site
• Flash-enabled Web browser (preferably Microsoft Internet Explorer)

It is necessary to enable file downloads in Internet Explorer to download the

documents supplied within the course. Internet Explorer 8 disables the file
download option by default. To enable Internet Explorer 8 to download files,
perform the following steps:

1. Open Internet Explorer, and select the [Tools] menu.

2. Select [Internet Options].
3. Select the [Security] tab.
4. Select [Custom level].
5. Scroll down the Security Settings list until the [Downloads] section is
displayed, and then select the [Enable] radio button under <Automatic
prompting for file downloads> and under <File download>.
6. Click [OK] until all dialog boxes are closed.
7. Close and re-open Internet Explorer.

The student should now be able to download the learning resources contained
within the course.

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G. Service Materials
The materials required for the imageCLASS X MF1643 II Series /
imageRUNNER 1643 Series course are listed in the table below.

Table 9 - Service Materials

Model/Accessory Item Location

Service Manual
imageCLASS X MF1643i II / imageCLASS
Parts Catalog
X MF1643iF II
Installation Manual
Downloadable from the
Service Manual e-Support Center
imageRUNNER 1643i/1643iF Web site
Parts Catalog

Service Manual
imageRUNNER 1643P
Parts Catalog

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VII. Servicing Notes

A. Power and Plug Requirements
Canon USA strongly suggests dedicated and properly grounded outlets be
provided for the imageCLASS X MF1643 II Series devices.

The imageCLASS X MF1643 II Series devices require a NEMA 5-15

receptacle. Before installation, confirm that the proper dedicated NEMA
receptacles are available for these devices.

Table 10 – Main Unit Power and Plug Requirements

imageCLASS X MF1643iF II Main Unit

NEMA 5-15 Receptacle

Table 11 – Power Requirements for the Main Unit and Optional Accessories

Power Supply
Part or Accessory Power Supply Cord/Plug
Specifications
Main Unit 1-120V AC/15 A outlet NEMA 5-15
Paper Feeder PF-C1 From the main unit —
Copy Card Reader-F1 From the main unit —

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B. Installation Space Requirements

The installation site must provide enough space for unrestricted operation,
maintenance work, and proper ventilation. The machine dimensions are in
diagrams on the following pages. Every attempt should be made to install the
equipment in a room that allows for the proper servicing and maintenance of
the equipment, and ensures that issues, such as ventilation, odors, and dust
accumulation are not a concern.

IMPORTANT
• Keep the back of the machine at least 4” (100 mm) away from a wall, and
make sure that approximately 19 3/4” (500 mm) of space is left around the
front, left, and right sides of the machine for the proper servicing of the
equipment.
• The floor or worktop must be level (with no bows) and flat for the stabilization
and support of the machine.

Table 12 – Space Requirements

Configuration Dimensions

imageCLASS X MF1643iF II
imageCLASS X MF1643i II

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C. Estimated Installation Times

The table below indicates the estimated length of time needed to install and
unpack the main unit and optional accessories. The estimated installation
times are based on up to two (2) experienced technicians.

Table 13 – Estimated Installation Times

Description Estimated Time

Main Unit 5.2 minutes
Paper Feeder PF-C1 1 minute
Copy Card Reader-F1 (Including the Copy Card Reader Attachment Kit-J1) 10 minutes
Canon Copy Control Interface Kit-C1 8 minutes
MiCARD Attachment Kit-B1 7 minutes

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D. Serviceability
The imageCLASS X products are designed to improve serviceability, quality,
and deliver lower service costs, which result in increased service profitability.

Enhanced serviceability, as part of the overall design of the imageCLASS X

products, enables a reduction in the time required to service the machine’s
major components. Access to common parts and frequently-used components
has been improved to enable technicians to perform tasks more efficiently.

In addition, technology improvements and the FRU (Field Replaceable Unit)

Program have reduced parts pricing, improved the cost per copy, and reduced
the price of the fixing roller.

Finally, the use of Remote Support Services provides your service provider
with remote meter reading and service monitoring capabilities using
imageWARE Remote. All of these factors combined, helps to reduce the
overall cost per copy/print, and enables competitive suggested maintenance
pricing and favorable margins.

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E. Remote Services
Remote support services consist of imageWARE Remote, and the Remote
Services Suite tools.

1. imageWARE Remote
imageWARE Remote is a service that collects page counter, service
parts counter, and alarm, jam and error code data from Canon devices
with the eRDS (Embedded Remote Diagnostic System) or the optional
RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise
Management Console.

The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the service provider can retrieve
via a Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by your service provider.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your service provider within the UGW.
• The ability to schedule a firmware download via the CDS (Content
Delivery System).

The RDS plug-in retrieves meter readings, select service alerts, and
supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices, and third-party devices. These devices use the
standard printer MIB (Management Information Base) to transmit the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.

The service provider can retrieve the meter reading and service alert data
via a Web portal, or use an optional integrated application to
communicate the data to your service provider’s back-end device
management system.

IMPORTANT
imageWARE Remote only supports TLS 1.2 and earlier.

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The RDS plug-in offers the benefits described below:

• Retrieve meter readings for billing, which reduces the need for an
on-site meter read or a phone call to the customer to read the meters.
• Anticipate part requirements by monitoring the imageCLASS X device
meter readings. Monitoring the page counter and service part counter
data, the service technician can anticipate when a part requires
replacement, and have the part available during the next scheduled
service visit.
• Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your service provider within the Web Portal or an integrated
application.
• This enables the service technician to visit the customer with service
alert information and necessary parts, thereby, reducing revisits by
the service technician.
• Resolve simple issues over the phone, which reduces the need for an
on-site service visit.

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2. Remote Services Suite

The Remote Services Suite provides Web access to some of the more
frequently-used UGW functions and status reports. The tools included in
the suite are UGW SnapShot, Device Management Tool, and Dealer
Dashboard.

The Remote Services Suite tools provide:

• Mobile-friendly, simplified device status and information reports

• Simpler device registration, that includes bulk registration of multiple
machines in one upload operation
• Ability to share credentials between e-Support and UGW

a. UGW SnapShot
SnapShot is a Web application for use on desktop PCs and mobile
devices. SnapShot provides the ability to query device information
from the imageWARE Remote UGW.

SnapShot is designed to perform the following functions:

• Display detailed device information, including counters, consumable

statuses, firmware version, and events.
• Display summary screens of devices that are assigned to a specific
customer.

b. Device Management Tool

The Device Management Tool is a Web application that replaces the
Device Upload Tool for registering, managing, and unregistering
devices in the UGW.

The Device Management Tool is designed to perform the following

functions:

• Create customer profiles and contract information

• Register devices to a customer, either individually or in quantity
• Unregister devices from a customer, either individually or in quantity

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c. Dealer Dashboard
The Dealer Dashboard displays key device and user activity for the
Remote Services tools. The information helps Canon USA Service
Partners monitor the devices in a fleet (including total registered
devices, actively reporting devices, not reporting devices, and devices
without a COM TEST) and the user status (including active and
inactive users, and remote services tool activity). The Dealer
Dashboard includes an option to send regular reports via e-mail to
specified users. For more information, refer to the Remote Services
page on the Canon USA’s e-Support Center website.

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F. Device Configuration Management

The imageCLASS X MF1643 II Series comes with the DCM (Device
Configuration Manager). The DCM reduces the installation time for a new or
replacement imageCLASS X MF1643 II Series device by exporting the user
modes and service modes from the current device, and then importing them
into a new or replacement device. The settings can be imported and exported
from the current device via the Service Mode to USB memory media. For more
information on the DCM, see the imageCLASS X MF1643 II Series Service
Manuals.

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G. LMS (License Management System)

To activate optional software programs, you must obtain a license through the
LMS server. This replaces the need for additional hardware or dongles to
activate new software.

The LMS is a server-based software license program. All purchased software

application packages contain a license access number certificate with the
documentation. The service provider must enter the license access number
and the imageCLASS X MF1643 II Series device’s serial number into the LMS
server to generate a license key. The URL to access the LMS server is:
http://www.canon.com/lms/ir/.

Figure 1 – License Management System

If there are activation or installation issues, contact the Technical Support

Center. Be prepared to provide the product’s serial number, license access
number, and license key.

Notes:
• The license access number comes with the software. Keep the license access
number in a secure location, as it cannot be replaced if it is lost.
• The machine’s serial number can be found on the Counter Check screen on
the machine’s UI.
• Activated software programs are not impacted by normal service activity.

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H. Firmware Upgrade
The imageCLASS X MF1643 II Series supports multiple methods to upgrade
the firmware.

1. UST (User Support Tool)

2. Via the Internet
3. CDS (Content Delivery System)
4. Via USB Memory Media

Firmware must be downloaded via a USB cable or a network cable to a

computer. The main firmware is stored in the Flash ROM on the Main
Controller PCB, and supports the function to upgrade the firmware.

1. Upgrading with the UST

Firmware is available for download on the Canon USA public Web site
(http://www.usa.canon.com/support). When servicing the machine, make
sure to go to the Canon USA public Web site, and download the most
recent firmware.

Note:
• A computer and the most recent UST (User Support Tool) file are
required to install upgraded firmware.
• Only the Main Controller PCB can be upgraded using the UST.
• The UST and firmware are included in the firmware package download
from the Canon USA public Web site.

2. Upgrading via the Internet

The imageCLASS X MF1643 II Series firmware can be upgraded without
the use of an external PC.

IMPORTANT
• To upgrade the firmware via Internet, the Serial Number of the machine
must be written on the Main Controller PCB, and the BODY number must
be registered in the Service Mode.
• The machine must also be connected to a network with Internet access.

After the machine’s firmware is updated, the machine restarts and installs
the update. For more information on updating firmware without a PC, see
the imageCLASS X MF1643 II Service Manuals.

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3. Upgrading via the Content Delivery System

CDS enables end-users to download and install the latest firmware via the
imageCLASS X device directly, without the need to download the firmware
package from an external device, transfer it to the imageCLASS X device,
and manually start the update.

CDS firmware delivery can be enabled via the Universal Gateway (UGW),
or set up on the local device in Service Mode. Firmware download via CDS
can also be set to automatically check for firmware periodically, or only
when the user requests the device to check.

Note:
• Only field support personnel with access to Service Mode on the device
can enable CDS for local user control.
• There is no updater user interface on the control panel for imageCLASS
X devices. All firmware update functions are performed through the
remote UI.
• Some service-engineer-only functions are not available in the remote UI
in service mode. See the imageCLASS X MF1538 Service Manual for all
available CDS-related functions.

4. Upgrading via USB Memory Media

The imageCLASS X MF1538 firmware can be upgraded using a firmware
image stored on a separate USB storage media. Download the firmware
image from CDS on a separate computer, copy the firmware image to a
USB media, and insert the USB media into one of the USB ports on the
target device.

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J. Special Tools, Solvents and Oils

In addition to the standard tools used to service these devices, a service
technician should also carry special tools to maintain the machine, and carry
specific solvents and oils for the cleaning and lubrication of key components of
the machine.

For more information on the special tools, solvents, and oils, see the
imageCLASS X MF1643 II Service Manuals.

K. Consumables
Consumables are all products and materials that are consumed with regular
use and cannot be reused. Such consumables include but are not limited to,
paper, chemicals, and toner.

A number of factors are considered to determine the approximate yield

expectancy of a consumable item, including paper size and the amount of
coverage per page.

Note: All consumables shown in the table below are estimates for reference
purposes only, and are subject to change without notice.

Table 14 – Main Unit Consumables List

Estimated Life
Description Part Number3 Quantity Remarks
(copies/prints) 10

Approximately
Toner T06 Black 3526C001AA 1
20,500
3 Part numbers are subject to change without notice.

10 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is subject to
change, depending on many factors, including, without limitation, the monthly copy volume, environment, type of image printed,
and how the customer handles the equipment.

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L. Consumable Parts
Consumable parts are defined as those parts having a limited life that will be
reached during a customer’s specific machine operation, and should then be
replaced as needed. Examples of consumable parts include, but are not
limited to, feed rollers and cleaner blades.

An estimated consumable parts list is provided in the table below to assist in

the initial parts/supplies planning. A consumable part’s life expectancy is
directly related to usage factors, such as paper size, paper quality,
environment, usage application, and machine maintenance. Therefore,
consumable parts do not have a warranty, and Canon USA cannot guarantee
a minimum life.

Note: All consumable parts shown in the table below are for reference
purposes only, and are subject to change without notice.

Table 15 – Main Unit Consumable Parts List

Description Part Number3 Quantity Estimated Life10 Remarks

Pickup/Feed Roller 1

Separation Roller FM1-X510 1

150,000 sheets
Separation Sheet 1

Fixing Assembly FM1-W154 1 For 120V machines

3 Part numbers are subject to change without notice.
10 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

Table 16 –Paper Feeder PF-C1 Consumable Parts List

Description Part Number3 Quantity Estimated Life10 Remarks

Pickup/Feed Roller 1

Separation Roller FM1-X510 1 150,000 sheets

Separation Sheet 1
3 Part numbers are subject to change without notice.
10 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

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M. Periodically Replaced Parts

The imageCLASS X MF1643 II Series does not have any periodically-replaced
parts.

N. Periodic Maintenance
No periodic services are required for the imageCLASS X MF1643 II Series.

O. Counters
The imageCLASS X MF1643 II Series machines use soft counters to track
their functional copy/print use. The control panel displays up to two counters
on the Counter Status Check screen (when the Counter Check key on the
control panel is pressed).

The table below indicates the counter configuration of the imageCLASS X

MF1643 II Series machines displayed on the Counter Status Check screen.
For more information on the soft counter configurations, see the imageCLASS
X MF1643 II Series Service Manuals. Specifically, refer to the Service Mode
section of the Service Manual that covers the setting under COPIER >
OPTION > USER.

Table 17 – Soft Counter Configuration

Default
Counter Description Default Switch
Display
1 101: Total 1 On Fixed
2 201: Copy (Total 1) On Fixed
3 Not displayed Off
Can be changed via
4 Not displayed Off Service Mode setting
5 Not displayed Off to any available
counter
6 Not displayed Off

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VIII. Limited Warranty and Technical Support

A. Limited Warranty Conditions
The warranty for the Canon imageCLASS X MF1643 II Series is effective for a
period of one (1) year following the delivery of the machine to the original
purchaser. The service coverage period can be extended by the purchase of a
Canon eCarePAK. See “Canon eCarePAK Extended Service Plan,” on p. 33
for more information.

The Canon Toner Cartridge Limited Warranty is effective for a period of

thirty (30) days from the date of the original purchase.

There is no warranty on other consumables, such as paper.

For detailed warranty information, refer to the Limited Warranty cards located
in the Appendix.

B. Warranty and eCarePAK Support Options

The Authorized Servicer/Dealer Customer Registration (ASCR) System is
where the product’s serial number is linked to the servicer of record. If a dealer
registers the serial number through ASCR, the dealer is the servicer of record
for that product. ASCR also enables dealers to specify which support option
they have selected to follow from the two available support options described
below.

1. Dispatch by CITS
In this support option, the end-user calls the Canon help desk (CITS) for
technical support and troubleshooting. CITS can be reached at
1-800-OK-CANON (652-2666). Check the Canon U.S.A website for hours
of operation. CITS first has the user perform all user-capable service
remedies. If CITS determines that service is required, CITS dispatches the
dealer. To obtain reimbursement for service delivered during the end-user
warranty or Canon eCarePAK coverage term, CITS must dispatch the
dealer. For labor and parts compensation details, refer to the imageCLASS
Dealer Program Guide.

Refer to Figure 2 for the end-user service call flow.

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Figure 2 — Dispatch by CITS Call Escalation Procedure Flow Chart

imageCLASS End-User

Assistance Required
by the End-User Resolved
Resolved

CITS Customer Help Desk

1-800-OK-CANON (652-2666)

CITS Dispatches the

On-Site Service Service Provider

Canon’s Service Provider

Assistance Required
by the Service Provider

Technical Support Center

1-800-528-2830

Canon USA
Engineering

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2. Warranty Marketing Program

Some service providers may select to have their own help desk serve as
the “first point of contact” rather than CITS. This places the responsibility of
having an effective in-warranty call avoidance process on the service
provider. If the issue cannot be resolved over the phone, the dealer is
responsible to dispatch a qualified technician. Service calls performed
under this arrangement are not eligible for labor reimbursement, as
described in the CITS dispatch option. Instead, a one-time payment is
issued to the service provider for each product (serial number) they
support. Any user calls made to CITS are referred back to the dealer. For
more labor and compensation information, see the imageCLASS Dealer
Program Guide.

IMPORTANT: Under the Warranty Marketing Program, the service provider

assumes 100% of all end-user responsibility.

Refer to Figure 3 for the end-user service call flow.

Figure 3 — Warranty Marketing Call Escalation Procedure Flow Chart

imageCLASS End-User
Resolved

Over-the-Phone or Assistance Required

On-Site Service by the End-User

Canon’s Service Provider

Assistance Required
by the Service Provider

Technical Support Center

1-800-528-2830

Canon USA
Engineering

IMPORTANT: Do not enter a serial number in the ASCR System for any
products you do not service. By entering the customer’s product serial number,
you agree to provide service for that product.

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3. Service for Unregistered Machines

The dealer does not have to be involved in the warranty support process. If
the dealer is not involved and the machine is not registered in the ASCR
System, CITS receives all user calls. Machines are then serviced by Canon
U.S.A.’s National Independent Service Provider, or through Canon U.S.A.’s
Exchange/Carry-In program.

Figure 4 — Unregistered Machine Call Escalation Procedure Flow Chart

imageCLASS End-User

Assistance Required
by the End-User Resolved

Resolved CITS Customer Help Desk

1-800-OK-CANON (652-2666)

Canon’s
National Independent
Service Provider
or
Exchange/Carry-In

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C. Canon eCarePAK Extended Service Plan

The Canon eCarePAK is a post-warranty extended service plan that can be
purchased in bulk by a service provider, who then sells the eCarePAK to its
customers. Extended coverage plans are available in yearly increments. See
the imageCLASS Dealer Program Guide for details.

The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer with support that depends on the service
option selected during ASCR registration (Dispatch by CITS or Warranty
Marketing Program).

Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original warranty
expires.
• The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
• Any parts reimbursement to the service provider while the eCarePAK
Extended Service Plan is in effect, is through the e-Tag system.

1. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service Plan
from the service provider who sold them the machine. Only an authorized
dealer or distributor can purchase an eCarePAK from Canon.

eCarePAK orders must contain the following information:

• Reseller’s e-mail address, name, and address
• Customer’s e-mail address, name, and address
• The device’s model number, serial number, and purchase date

2. Registering an eCarePAK Extended Service Plan

Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.

Note: Ask any questions about eCarePAKs via e-mail message to

[email protected].

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D. Support and Program Information

Go to the e-Support or Partner Portal website for the latest version of the
imageCLASS Dealer Program Guide. The Program Guide contains detailed
information about:

• Available service provider support from Canon U.S.A., Inc.

• Warranty programs
• Parts ordering and return procedures
• The ASCR registration process
• eCarePAK
• Warranty labor and Warranty Marketing compensation
• Access to e-Support and the Partner Portal

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IX. Appendix
A. Specifications
Note: All specifications are for reference purposes only, and are subject to
change without notice.

Table 18 – imageCLASS X MF1643 II Series Main Unit Specifications

imageCLASS X Specifications
Item
1643iF II 1643i
Type Desktop
Control Panel 5” color touchscreen
First Copy Output Time (LTR) Approximately 6.0 seconds
Warm Up Time From Power ON Approximately 14 seconds
(at a room temp. From the Sleep
of 68°F (20°C)) Approximately 4 seconds 11
Mode
Resolution for Reading Up to 600 dpi x 600 dpi
Resolution for Writing Up to 600 dpi x 600 dpi
Halftone 256 Gradations
Memory 1 GB (shared)
Platen: Sheet, book, three-dimensional objects (up to 4 lb (2 kg))
Acceptable Originals
Paper Size: LGL, LTR, LTRR, STMT, EXEC, Custom
LTR, STMT, LGL, EXEC, Custom Size (4 1/8” x 5 7/8” to
Cassette
8 1/2” x 14” (105 mm x 148 mm to 216 mm x 355.6 mm))
Paper Sizes LGL, LTR, STMT, EXEC, Index card, Custom Size (3” x 5” to 8 1/2” x 14”
Multi-Purpose
(76.2 mm x 127 mm to 216 mm x 355.6 mm)), and Envelopes (COM10,
Tray
Monarch, DL, ISO-C5)
Cassette 16 lb bond to 32 lb bond (60 to 120 g/m2)
Paper Weight Multi-Purpose
16 lb bond to 73 lb cover (60 to 199 g/m2)
Tray
Cassette Thin, Plain, Heavy 1 and 2, Color, Recycled, and Pre-Punched
Paper Types Multi-Purpose
Thin, Plain, Heavy 1 to 3, Color, Recycled, Pre-Punched, and Envelopes
Tray
Approximately 550 sheets (20 lb bond (80 g/m2)) plus
Paper Capacity Cassette
up to three (3) 550 sheet Paper Feeders
(LTR, 20 lb
Multi-Purpose
bond) Approximately 100 sheets (20 lb bond (80 g/m2))
Tray
Output Tray Capacity Approximately 150 sheets (LTR, 20 lb bond (80 g/m2))

11 The activation time may vary, depending on the environment and conditions under which the machine is being used.

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Table 18 – imageCLASS X MF1643 II Series Main Unit Specifications Continued

imageCLASS X Specifications
Item
1643iF II 1643i
Original Feeding Mechanism Single-Pass Duplex Automatic Document Feeder
Magnification 25% to 400% (in 1% increments)
Simplex: 13 images per minute (ipm) (300 dpi)
Color
Duplex: 26 ipm (300 dpi)
Copy Speed 12
Simplex: 38 ipm (300 dpi)
from ADF 21 ipm (600 dpi)
B&W
Duplex: 70 ipm (300 dpi)
35 ipm (600 dpi)
ADF Tray Capacity 50 sheets (20 lb bond (80 g/m2)) LTR or 30 sheets LGL
Multiple Copies 1 to 999 sheets
Power Requirements 115 V AC, 60 Hz, 7.1A
Plug NEMA 5-15
Approximately 1,430 W or less
Maximum
(Approximately 1,440 W or less with accessories)
Operation Approximately 630 W
Power Standby Approximately 17 W
Consumption
Sleep Mode Approximately 0.9 W
Main Power Is
Approximately 0.1 W 13
Turned OFF

Approximately 19 1/2” x 18 15/16” x Approximately 18 7/8” x 18 15/16” x

Dimensions (W x D x H) 17 3/4” 17 3/4”
(494 mm x 464 mm x 452 mm) (480 mm x 464 mm x 452 mm)

Approximately 27 7/8” x 43 1/2" Approximately 27 3/8” x 43 1/2"

Installation Space (W x D)
(708 mm x 1,105 mm) (694 mm x 1,105 mm)

Weight (Including the cartridge) Approximately 41.9 lb (19 kg)

12 The copy speed may vary, depending on the paper type and paper size settings, and the sending method. When the machine is
copying continuously, adjustments in machine temperature or image quality may cause machine operations to pause or slow
down.
13 The values may differ, depending on the environmental or use conditions.

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Table 19 – Paper Feeder PF-C1 (Optional) Specifications

Item Specifications
LTR, STMT, LGL, EXEC, Custom Size (4 1/8” x 5 7/8” to
Size
8 1/2” x 14” (105 mm x 148 mm to 216 mm x 355.6 mm))
Paper
Specifications Weight 16 lb bond to 32 lb bond (60 to 120 g/m2)
Type Plain, Heavy 1 and 2, and Bond
Paper Capacity 550 sheets (20 lb bond (80 g/m2)), up to three can be added
Power Source From the main unit.
Dimensions (W x D x H)
16 1/8” x 14” x 5 7/8” (409 mm x 356 mm x 148 mm)
(Including the Main Unit)
Weight Approximately 8.8 lb (4 kg)

Table 20 – Copy Card Reader-F1 (Optional) Specifications

Item Specifications
Available Cards Magnetic

Card Readout Method Magnetic readout

Magnetic Card Reading
Face up
Direction
Store/Replay Replay

Power Source From the main unit.

1 5/8” x 3 1/2” x 3 3/4” (40 mm x 88 mm x 96 mm)
Dimensions (H x W x D)
(Excludes the attachment kit and cable)
Approximately 7.1 oz (200 g) (Including the attachment kit and
Weight
cable)

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Table 21 – Fax Specifications (imageCLASS X MF1643iF II only)

Item Specifications
Telephone Line Used 14 Public Switched Telephone Network
Normal: 8 pels 15/mm x 3.85 line/mm
Scan Line Density Fine: 8 pels/mm x 7.7 line/mm
(Scan, Transmission) Super-Fine: 8 pels/mm x 15.4 line/mm
Ultra-Fine: 16 pels/mm x 15.4 line/mm
Super G3: 33.6 kbps
Transmission Speed
G3: 14.4 kbps
Compression Method MH, MR, MMR, JBIG

Transmission Type Super G3, G3

Max Send Original Size A4

Recording Paper Size LGL, LTR, STMT

Transmission Time Approximately 2.6 seconds/page 16

14 When using an IP telephone service, facsimile communication via an IP telephone line, may not be performed
normally. It is recommended to use a general telephone (Public Switched Telephone Network) line for facsimile
communication.
15 Pels stands for picture elements (pixels).
16 Value obtained with Canon original test sheet of A4 size, standard ECM (JBIG) transmission.

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B. Warranty
1. imageCLASS X MF1643 II Exchange/Carry-In Limited Warranty
CANON imageCLASS SERIES EXCHANGE/CARRY-IN PRODUCT LIMITED WARRANTY
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the Canon imageCLASS Series
product and accessories packaged with this limited warranty (collectively, the "Product") when purchased and used in the United States.
Cartridges for the product are covered by a separate warranty. Accordingly, this limited warranty does not cover any cartridges for the
product, whether shipped with the product or purchased thereafter.
Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of
one year after delivery to the original purchaser (“Purchaser”) by Canon USA or its authorized Reseller. During the relevant warranty
period, and in its sole discretion, Canon USA shall, or shall cause its authorized service provider (“Service Provider”), to, without charge,
repair, or replace any defective part with a new or comparable rebuilt part, or exchange the Product with a new or refurbished Product.
Warranty replacement shall not extend the warranty period of the malfunctioning Product. This warranty shall not extend to
consumables, such as paper, as to which there shall be no warranty or replacement.
Canon USA offers assistance for installation, operation, and support* of the Product as follows:
(a) On-line troubleshooting via a searchable Knowledgebase, answers to frequently asked questions, the latest driver and firmware
downloads available at www.cusa.canon.com/support. (b) Toll free telephone support at 1-800-OK-CANON (652-2666), Monday
through Friday (excluding holidays).
If Canon USA's remote assistance above cannot fix your Product's malfunction, Canon USA shall provide the contact information of the
nearest authorized Canon USA Service Provider (“Service Provider”) for service, or will exchange the Product, except where the
malfunction involves a user replaceable item, in which case Canon USA will send you a replacement part with installation instructions.
You will be responsible for installing the user replaceable items in your Product.
If the service or exchange is performed, and (1) the Product malfunction is not covered by this limited warranty, or (2) the applicable
warranty period has expired or has not been sufficiently established by appropriate documentation, then you will be charged for such
service at the then current service rates of Canon USA or the Service Provider, or for such exchange, as applicable.
This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment, and software.
Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate
warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate
Warranty. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH
THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON USA, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon
brand item is given by the manufacturer or producer thereof.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED
ABOVE. NO OTHER WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR
CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. NO WARRANTY
IS GIVEN ON ANY USED PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration,
electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or
environmental conditions prescribed in, Canon USA's operator's manual or other documentation, (c) installation or repair by other than
authorized service representatives qualified by Canon USA who are acting in accordance with Canon USA's service bulletins, (d) use of
supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or
service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the
Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any
Product on which the original identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE CD-ROM'S
ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE
PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH
SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH,
INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE
NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
(UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE
EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, STORAGE CHARGES OR
OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE
PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY
SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS
AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING
OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY
THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

*Support options are subject to change without notice.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.

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2. Canon Toner Cartridge Limited Warranty

CANON TONER CARTRIDGE LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada Inc., (collectively "Canon”) warrant to the original purchaser (‘the Purchaser”) of the
Canon Toner Cartridge packaged with this limited warranty (the “Cartridge”), when used in a compatible* Canon-brand
product (the “Product”), to be free from defects in workmanship and materials under normal use and service for a period of
thirty (30) days from the date of original purchase. A defective Cartridge returned to Canon U.S.A., Inc., Canon Canada,
Inc. or an authorized dealer (a “Dealer”) of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty
period and proven to be defective upon inspection will be exchanged for a new Cartridge. The warranty period for any
replacement Cartridge shall begin upon its shipment and will extend for no longer than the balance of the period remaining
on the warranty for the defective Cartridge at the time of such shipment.
When returning any Cartridge under this limited warranty, you must pack the Cartridge in its original carton with a copy of
the bill of sale (or invoice of purchase), together will a complete explanation of the problem and return it to the entity from
whom you purchased the Cartridge (i.e. Canon USA, Inc., Canon Canada, Inc. or a Dealer). To obtain the shipping
address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or
Canon Canada Technical Support at 1-800-OK-CANON. Shipping charges, if any, must be prepaid. If your Cartridge is
covered by this limited warranty, a new Cartridge will be returned to you without charge by Canon U.S.A., Inc., Canon
Canada, Inc. or the Dealer from whom you purchased the Cartridge.
NO IMPLIED WARRANTY OR CONDITION**, INCLUDING ANY IMPLIED WARRANTY OR CONDITION** OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE CARTRIDGE AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS
WARRANTY, CONDITION** OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR
ENTITY WITH RESPECT TO THE CARTRIDGE SHALL BIND CANON OR ANY SERVICE PROVIDER (SOME STATES
AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU). NO WARRANTY IS GIVEN ON ANY USED CARTRIDGE.
This limited warranty does not apply to, and does not guarantee, any particular cartridge yield (i.e., number of copies per
Cartridge). Cartridge yield will vary depending on average density of originals copied and other factors. See Canon
U.S.A.'s or Canon Canada's operator’s manual for the Product for further information.
This warranty is void and of no force and effect if the Cartridge is damaged as a result of (a) abuse, neglect, mishandling
or alteration of the Cartridge, a Product Accessory or a Product in which the Cartridge is incorporated, electric current
fluctuation, exposure to light, or accident; (b) improper use, including failure to follow operating or maintenance instructions
in, or environmental conditions prescribed in, the applicable operator's manual or other documentation; (c) installation or
repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service
bulletins; or, (d) use of supplies or parts (other than those distributed by Canon) which damage the Cartridge or cause
abnormally frequent service calls or service problems. Nor does this warranty extend to any Cartridge on which the original
lot numbers or dating have been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE
CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE
OR INABILITY TO USE THE CARTRIDGE, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER
IN AMOUNT THAN THE PURCHASE PRICE OF THE CARTRIDGE CAUSING THE ALLEGED DAMAGE. WITHOUT
LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR
INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE ANY CARTRIDGE SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY
BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE CARTRIDGE.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or
province to province.
THIS WARRANTY APPLIES TO CARTRIDGES SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

* As specified in the Product’s operator’s manual.

** In Canada

CAUTION:
Keep out of reach of children.
Keep from contact with oxidizing materials.
Refer to instructions for handling and storing.

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C. List of Tables
Table 1 – Configuration ........................................................................................................................ 2
Table 2 – Hardware Accessories ......................................................................................................... 3
Table 3 – System Connectivity Accessories........................................................................................ 3
Table 4 – Supplies and Consumables ................................................................................................. 3
Table 5 — eCarePAKs ......................................................................................................................... 4
Table 6 – Monthly Copy/Print Volume ................................................................................................. 4
Table 7 - Required Online Training Course ................................................................................. 10
Table 8 - Recommended Online Training Course....................................................................... 11
Table 9 - Service Materials................................................................................................................ 13
Table 10 – Main Unit Power and Plug Requirements ....................................................................... 14
Table 11 – Power Requirements for the Main Unit and Optional Accessories ................................ 14
Table 12 – Space Requirements ....................................................................................................... 15
Table 13 – Estimated Installation Times ............................................................................................ 16
Table 14 – Main Unit Consumables List ............................................................................................ 26
Table 15 – Main Unit Consumable Parts List .................................................................................... 27
Table 16 –Paper Feeder PF-C1 Consumable Parts List .................................................................. 27
Table 17 – Soft Counter Configuration .............................................................................................. 28
Table 18 – imageCLASS X MF1643 II Series Main Unit Specifications .......................................... 35
Table 19 – Paper Feeder PF-C1 (Optional) Specifications .............................................................. 37
Table 20 – Copy Card Reader-F1 (Optional) Specifications ............................................................ 37
Table 21 – Fax Specifications (imageCLASS X MF1643iF II only) .................................................. 38
D. List of Figures
Figure 1 – License Management System .......................................................................................... 23
Figure 2 — Dispatch by CITS Call Escalation Procedure Flow Chart .............................................. 30
Figure 3 — Warranty Marketing Call Escalation Procedure Flow Chart .......................................... 31
Figure 4 — Unregistered Machine Call Escalation Procedure Flow Chart ...................................... 32

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