Chapter 1

INTRODUCTION
In today's fast-paced world, developing an efficient queuing system is critical for
managing client traffic and optimizing service procedures. Our capstone project aims
to develop a complete queuing system with process simulation in order to handle the
problems caused by rising customer demand and the need for more efficient
operations. This system will simulate real-world queuing scenarios, providing
information about process management, resource utilization, and customer
satisfaction.
Our capstone project's major goal is to aid Dr. Yanga's College students with
enrolling in their respective courses. The system will contain training movies that will
explain how the queue system works, how to add subjects, receive completion forms,
fill them out, drop subjects, and make payments at the school registrar.
The incorporation of kiosk machines into our project will be critical in assisting the
research. These kiosks will allow students to quickly interact with the queue system,
relieving administrative employees and providing a smoother registration process.
Our capstone project's goal is to create a queuing system with process simulation that
benefits Dr. Yanga's College across multiple departments. The solution will help the
college to streamline processes, save expenses, and improve customer happiness by
examining real-world queuing events and projecting outcomes. We anticipate that the
project's outcomes will greatly improve queuing system management, resulting in
increased overall effectiveness and improved customer experiences.

BACKGROUND OF THE STUDY

A queuing system with process simulation is an essential component of the school; it
manages the movement of customers, guaranteeing effective service and minimizing
wait times. Because long wait times occur commonly in the cashier, we conducted a
study on queuing in the cashier because students are dissatisfied with waiting for too
long. Due to this, researchers proposed a Queuing System with Process Simulation.
THEORETICAL FRAMEWORK
In today's continually changing service-oriented environment, integrating kiosk
machines into queuing systems provides a constant opportunity for boosting
operational efficiency and improving customer satisfaction. This theoretical
framework covers the fundamental components and principles that underpin the
design and administration of queuing systems with kiosk machines.

Queueing theory provides a consistent base, which can be adjusted as needed to match
the changing dynamics brought by kiosk machines. It serves as the foundation for
modeling customer arrivals, service times, and line lengths, ensuring that the
framework adapts to the changing service landscape.
Kiosk design and functionality are always being improved. This approach recognizes
the significance of continuing evaluation and refinement, taking into account elements
such as kiosk layout, user interface design, accessibility features, and error-handling
methods. These ongoing enhancements help to maintain high service efficiency while
also increasing the overall quality of the customer experience.

Human-machine interaction varies throughout time, and this framework continues to

be flexible in order to analyze changing client behavior in the context of self-service
kiosks. It considers changes in user acceptability of self-service alternatives, the ease
of navigation within the kiosk interface, and the factors influencing customer
decisions between human-assisted and automated services.
Additionally, this ongoing theoretical framework gives a systematic and adaptive way
to understand and optimize queuing systems that have been strengthened by the
incorporation of kiosk machines. Organizations can consistently deliver exceptional
operational efficiency and enriched customer experiences across diverse industries by
fostering adaptability and ongoing improvement in the interplay between queueing
theory, kiosk design, human-machine interaction, performance metrics, resource
allocation, automation, and technological infrastructure. This paradigm recognizes the
flexibility of the service landscape and equips enterprises to stay at the forefront of
service excellence.
CONCEPTUAL FRAMEWORK
The researcher must learn the concepts of kiosk machines, techniques, and tools to
design and develop a good quality queuing app. The researcher provides the kiosk
they need for the success of building a good quality Queuing app. It is not enough for
the researcher to know the principles involved in building or developing a queuing
app.
STATEMENT OF THE PROBLEM
Inefficient queuing cashier systems may result in longer customer wait times, lesser
customer satisfaction, and operational inefficiencies. This research aims to investigate
and tackle the factors affecting queuing systems in cashier operations, such as
customer arrival patterns, service rates, queue management strategies, and resource
allocation, in order to optimize system performance, reduce wait times, and enhance
the overall customer experience.
HYPOTHESIS

SCOPE AND LIMITATIONS

The scope and limitations of a Queuing System with Process Simulation depend on
the specific objectives and requirements of the simulation. Here are some general
points to consider:
The following are the Scope of the system:
1) Queuing Systems: The simulation can do various queuing systems with
multiple queues, considering different arrival patterns and service time
distributions. They can get their queue number as long as they register for
what process they will do.

2) Resource Allocation: The simulation can help in determining the optimal

allocation of resources to minimize waiting times and maximize system
efficiency, it can provide sample videos to have an idea on what to do in
current step.

3) Arrival Patterns: The simulation can incorporate different arrival patterns

for students or customers, considering variations in the number of arrivals
over.

4) Queuing Strategies: The simulation can evaluate different queuing

strategies (e.g., first-come-first-serve, priority queuing) and their impact on
customer waiting times and system performance.
 5) Real-Time Simulation: The scope may include demonstrating real-time
queuing systems in order to examine their changing actions, they may
know what number in line there is.

The following are the Scope of the system:

1) Simplification: The simulation may require simplifications and
assumptions about the queuing system, which might not fully capture all
the complexities and nuances of the real-world scenario.

2) Dynamic Nature: Real-world queuing systems can be highly dynamic, and

the simulation may not perfectly capture the changing conditions and
fluctuations in demand.

3) Scalability: The simulation's accuracy and efficiency may decrease as the

queuing system grows in complexity and scale, making it challenging to
model large and intricate systems accurately.

4) Validation: Ensuring that the simulation results accurately match real-

world observations and data requires rigorous validation, which may be
time-consuming and resource intensive.
5) Lack of Real-Time Data: The simulation may not have access to real-time
data, which can affect its ability to provide up-to-date insights and adapt to
real-time changes.
6) Unforeseen Scenarios: The simulation may not account for all possible
scenarios or unexpected situations that could arise in the registrar and
cashier services.
SIGNIFICANCE OF THE STUDY
1. The Researcher- Being the main participants of the study will gain much
experience and knowledge to improve their skills for their future references and
study.
2. The students- The students will benefit greatly from this new approach because it
will relieve them of the inconvenience of standing in line themselves. Students
have always found it difficult to file their paperwork, but this new approach will
 improve the school's process in a quick and organized fashion. As a result, the
students will have quick access to the paper they require.
3. Staff- The employees will have an easier time since they will know what and
when the request for the document is needed and they can handle it in advance,
saving a lot of time. They will also be able to accept more requests, whether they
come in person or online. As a result, managing the student's request for the
documents will be much aided by this.
4. Future Proponents- The study provides a basis and reference for future studies
related to the Queuing System that will serve as a guide for future upgrades or
future development of the queuing system.

DEFINITION OF TERMS