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AM3 To AM2 - Readiness Guide

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35 views4 pages

AM3 To AM2 - Readiness Guide

Uploaded by

khalidahmad5000m
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Internal Development Process

Readiness Guide: Assistant Manager 2


Instructions: Use to guide Assistant Manager 3 preparation for Assistant Manager 2 role.
Check the steps confirmed or completed below.

Rest. #: 26233 AM3 : Imang Irawan Putra Store Leader: ARL:

Signatures: AM3 : Store Leader: ARL:

Date: 16 Maret 2023 ____ ___Date to reassess as needed: ____________________________


Process Overview
1. Identify Interest & Obtain Sponsorship
a. AM3 expresses interest and reviews job responsibilities with Store Leader
b. Store Leader submits name to ARL for sponsorship if prerequisites are met.
2. Determine Readiness for Role
a. AM3 and Store Leader complete Readiness Guide; Store Leader interviews AM3 to aid Guide completion
b. Store Leader reviews Readiness Guide results with ARL
c. ARL reviews results and next steps with AM3 and Store Leader; Development plans are identified
3. Develop for Readiness
a. AM3 completes items on Development Plan
b. AM3 is certified on all topics
4. Consider for Assistant Manager position?
a. Position is available in home restaurant or district
b. AM3 is assessed for best qualified for open position

Prerequisites: Confirmed?
1. Received “3+” for Overall Performance Rating as Shift Coordinator
2. Minimum of 3-6 months in position
3. Minimum age of 18
4. Bachelor Degree
5. Acceptable Background Check Results
6. Open availability for scheduling

AM3 Training Recommendations: (To be completed prior to OR WITHIN 6 mos. of promotion) Confirmed?
1. BKU Videos on RBI
2. Team Member Food Safety (TMFS) Training
3. Safety Security Training
4. 12 Critical Food Safety Training
5. Sistem Jaminan Halal Training
6. Penjamah Makanan Training
7. Station Test Online by Google Form with minimum 80 for all quizes
8. GSE dan Hospitality Training
9. Production Coordinator Training
10. Train to Trainer Training
11. Foundation Class & Verification
12. ServSafe Essential (SSE) Ceritification
13. REV Class (Food Safety & Operational Standard)
14. Effective Shift Management Class
15. Finance Module

Confidential Page 1 3/04


Readiness Guide: Assistant Manager 2
Instructions: The AM 3 and Store Leader review the criteria below and check whether there is evidence of consistent and effective display
of the behaviors described. Based on the results, a Development Plan is completed.

Builds Caring Team: (Leads People) Self Supervisor


1. Seeks greater understanding of rest. KPI (Team Turnover) goal and how to achieve goal; can provide recent
turnover results
2. Understands the team member success profile and hiring procedures and tools
3. Clearly provides direction to team members for completing tasks and delighting guests
4. Has successfully trained at least 1 CL and 4 team members on workstations or procedures
5. Provides frequent coaching to team members that is respectful and encouraging when reinforcing and
redirecting; there are several examples of team member performance improvement due to his/her
coaching
6. Leads with BK Values and effectively directs team members
7. Seeks opportunities to recognize and celebrate individual and team successes; can provide an example
8. Has helped management team implement two new ideas for building a positive restaurant culture of
teamwork, respect, and other BK Values.
9. Has mastered and can demonstrate restaurant operating systems to others

Drives Strong Sales: (Has Expertise; Gets Results, Solves Problems, Can Play Many Roles)
1. Can explain recent KPI results (Sales vs. Plan) and seeks greater understanding of how to achieve goals
2. Demonstrates expertise and has coached other team members in all team positions (Board, cashier)
3. Effectively directs team members to prep food to maintain appropriate product levels with PLS
4. Effectively directs team members to prep workstations for peak periods and solve bottlenecks to improve
SOS
5. Effectively trains, coaches, and motivates team members to follow new product and promotion procedures
and perform suggestive selling and helps prepare the restaurant facility for promotions
6. Plays a leadership role in helping management implement sales, Ops knowledge, or SOS contests
7. Coaches team members on getting to know and delighting frequent customers for word of mouth
advertising in the community

Pursues Healthy Profits: (Has Expertise; Gets Results; Learns Quickly)


1. Can provide recent rest. KPI results (ROPO vs. Plan; Flow Thru; Food Gross Profit; Hourly Labor) and seeks
greater understanding of rest. KPI goals and how to achieve goals
2. Can identify the controllables on the restaurant P&L
3. Trains others on cash handling procedures and effectively executes banking procedures
4. Coaches team members on PLS procedures and Food Gross Profit management while serving high quality
food to guests
5. Helps management control inventory by completing weekly inventory procedures and seeks greater understanding
of inventory ordering and management procedures
6. Has solid understanding of shift labor scheduling and positioning procedures and their importance to
restaurant profits, can explain the procedures, and implements them effectively
7. Helps management implement ideas for creating a positive restaurant culture for team member retention
and increased profits
8. Follows and ensures shift compliance with National Security Policies and procedures; can explain most team
member and shift leader procedures for restaurant safety and security (e.g., bank deposits; cash control; cash
drawers; inventory control; opening; closing; drive-thru; POS; deliveries; robberies; violence; incident reports)

Delights Guests: (Influences Others; Gets Results; Shows Drive)


1. Seeks greater understanding of KPI goals (SOS; Qualtrics; REV Visitation Score) goals and how to achieve
goals
2. Seeks Qualtrics feedback from GM and coaching opportunities to help team use it to improve guest service

3. Coaches team members on friendliness and building caring rapport with guests and other team members
4. Coaches team members on effective conflict resolution skills and steps to serving unhappy guests and
resolving team conflicts

Confidential Page 2 3/04


Delights Guests: (Influences Others; Gets Results; Shows Drive) (continued) Self Supervisor
5. Displays solid understanding of Operations Excellence standards and coaches team members on standards (clean
& safe; hot & fresh; friendly & fast)
6. Consistently uses a Travel Path to monitor and maintain restaurant standards and provide team with effective
feedback
7. Serves as an image standards role model and coaches team members on image standards
8. Has demonstrated ability to effectively lead opening and closing cleaning procedures
9. Has helped management team implement several new ideas for improving SOS or other guest service
improvements
10. Displays sense of urgency and flexibility to shift team assignments for peak periods OR other times when
guest traffic increases

Next Steps
Instructions: Use Guide results to determine whether the AM3 is ready for new role consideration. Store Leader
ARL determines percentage of guide areas “checked” across categories below.

Total Checks ✓ Written Comments


Training Recommended
(of 15 possible)

Builds Caring Team


(of 9 possible)

Drives Strong Sales


(of 7 possible)

Pursues Healthy Profits


(of 8 possible)

Delights Guests
(of 10 possible)

Total Checks ✓
(Of 49 total possible)

Ready for Assistant Manager 2 Consideration?

Yellow (Less than 75% of total possible) Development Plan (Yellow Score)
AM3 may have difficulty as an AM3 at this Use the Development Planning Form with the AM3 to create a
time. Continue to develop in position with development plan. Schedule time and resources for development
development planning and coaching. activities. Set a date to check progress on the development plan.
Reassess in 60-90 days. Development for Transition (Green Score)
Green (75%+ of total possible) AM3 is ready for AM Make arrangements to get the AM3 started in final training for
2 consideration. Proceed with development when AM2 position is open. Use the Development Planning Form for
planning for transition as progress continuesand any key areas that the AM3 should emphasize during training and
position is available. transition.

Create Plan Date: Check Plan Progress Date:

Confidential Page 3 3/04


Internal Development Process

My Development Action Plan Name: Imang Irawan Putra Date: 16 Maret 2023 Rest # 26233

Completed by: Resources Needed Progress/Status


Builds Caring Team

Drives Strong Sales

Pursues Healthy Profits

Delights Guests

Confidential Page 4 3/04

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