EON510

Premium Digital Key Phone

SPARSH VP510
Premium IP Phone

User Guide
Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.

Copyright
All rights reserved. No part of this manual may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.

Version V3
Release date: March 27, 2024
 Contents

Introduction..................................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to read the User Guide ................................................................................................................................ 1

Know Your EON510 ........................................................................................................................................ 4

Know Your SPARSH VP510.......................................................................................................................... 11

Getting Started with EON510....................................................................................................................... 18

Protecting the Phone and Yourself ................................................................................................................... 18

Getting Started with SPARSH VP510 .......................................................................................................... 20

Protecting the Phone and Yourself ................................................................................................................... 20

Connecting and Configuring EON510 ........................................................................................................ 23

Connecting the Phone ....................................................................................................................................... 23

Connecting and Configuring SPARSH VP510............................................................................................ 27

Connecting the Phone ....................................................................................................................................... 27

Installing and Configuring Direct Station Selection (DSS) Console........................................................ 41

Phone Home Screen..................................................................................................................................... 43

Customizing Your Phone ............................................................................................................................. 45

Change User Password .................................................................................................................................... 45
Speech Controls ................................................................................................................................................ 45
DTMF Transmit Level ........................................................................................................................................ 46
DTMF Generation Control ................................................................................................................................. 46
Ringer Controls ................................................................................................................................................. 46
Call Answer Type .............................................................................................................................................. 48
Headset Connectivity ........................................................................................................................................ 49
Display Settings ................................................................................................................................................ 49
Language Selection .......................................................................................................................................... 50

Making Calls.................................................................................................................................................. 51
Making Calls using Keypad ............................................................................................................................... 51
Making Calls using Dir Key ............................................................................................................................... 51
Making Calls using Logs Key ............................................................................................................................ 52

Table of Contents i
 Making Calls using DSS Key ............................................................................................................................ 52

Receiving Calls ............................................................................................................................................. 53

Handling Multiple Calls ................................................................................................................................ 54

Making a New Call ............................................................................................................................................ 54

Making a Second Call................................................................................................................................... 55

Receiving a Waiting Call .............................................................................................................................. 57

Call Features ................................................................................................................................................. 58

Call Hold ............................................................................................................................................................ 58
Call Transfer ...................................................................................................................................................... 60
One Touch Transfer .......................................................................................................................................... 62
Call Toggle ........................................................................................................................................................ 63
Conference 3-Party ........................................................................................................................................... 64
Multiparty Conference ....................................................................................................................................... 66
Auto Callback (ACB) ......................................................................................................................................... 68
Auto Redial ........................................................................................................................................................ 69
Account Code .................................................................................................................................................... 70
Authority Code .................................................................................................................................................. 72
Barge-In ............................................................................................................................................................ 73
Background Music ............................................................................................................................................. 74
Call Chaining ..................................................................................................................................................... 75
Call Park ............................................................................................................................................................ 76
Conversation Recording .................................................................................................................................... 78
DSS Call Pick-Up .............................................................................................................................................. 79
Emergency Call ................................................................................................................................................. 80
Forced Answer .................................................................................................................................................. 81
Forced Disconnection ....................................................................................................................................... 82
Flashing on Trunks ............................................................................................................................................ 83
Headset ............................................................................................................................................................. 84
Interrupt Request .............................................................................................................................................. 85
Last Number Redial .......................................................................................................................................... 86
Last Caller Recall .............................................................................................................................................. 87
Message Wait ................................................................................................................................................... 88
Mute .................................................................................................................................................................. 90
Raid ................................................................................................................................................................... 91
Trunk Reservation ............................................................................................................................................. 92

Contacts ........................................................................................................................................................ 93
Viewing Contacts .............................................................................................................................................. 93
Adding Contacts ................................................................................................................................................ 94
Editing and Deleting Contacts ........................................................................................................................... 95

Call Logs........................................................................................................................................................ 97
Viewing Call Logs .............................................................................................................................................. 97
Creating New Contacts from Call Logs ............................................................................................................. 99
Editing an Entry before Placing a Call ............................................................................................................. 101
Missed Call Notification ................................................................................................................................... 102

Other Features ............................................................................................................................................ 103

Alarm and Reminder ....................................................................................................................................... 103
Call Forward .................................................................................................................................................... 106
Do Not Disturb ................................................................................................................................................. 110
DND-Override ................................................................................................................................................. 112

ii Table of Contents
 Presence ......................................................................................................................................................... 113
Call Pickup ...................................................................................................................................................... 114
Cancel All Features ......................................................................................................................................... 116
Dynamic Lock .................................................................................................................................................. 117
Keypad Lock ................................................................................................................................................... 119
Dial-In Conference .......................................................................................................................................... 121
Hotline ............................................................................................................................................................. 123
Calling Line Identification Restriction .............................................................................................................. 125
Live Call Supervision ....................................................................................................................................... 126
Live Call Screening (LCS) ............................................................................................................................... 127
Paging ............................................................................................................................................................. 128
Follow Me ........................................................................................................................................................ 129
Room Monitoring ............................................................................................................................................. 130
Selective Port Access ..................................................................................................................................... 131
Software Version/Revision Display ................................................................................................................. 132
System Administrator (SA) Mode .................................................................................................................... 133
Meet Me Paging .............................................................................................................................................. 134
Open Cosec Door ........................................................................................................................................... 135
Voicemail ......................................................................................................................................................... 136
Voice Help ....................................................................................................................................................... 137
Walk In ............................................................................................................................................................ 138

Redundancy ................................................................................................................................................ 140

Redundancy Notification Call .......................................................................................................................... 141

Hospitality Features ................................................................................................................................... 143

Floor Service ................................................................................................................................................... 143
Mini Bar ........................................................................................................................................................... 144
Room Maid Status ........................................................................................................................................... 145
Housekeeping ................................................................................................................................................. 146
Alarm ............................................................................................................................................................... 147
Call Block ........................................................................................................................................................ 148
Call Budget ...................................................................................................................................................... 149
Call Privilege ................................................................................................................................................... 150
Check-In .......................................................................................................................................................... 152
Change Check-In Profile ................................................................................................................................. 153
Check-Out ....................................................................................................................................................... 154
Database Synchronization Request ................................................................................................................ 155
Do Not Disturb ................................................................................................................................................. 156
Greeting Message ........................................................................................................................................... 157
Guest Group .................................................................................................................................................... 159
Guest Name .................................................................................................................................................... 160
Guest In, Guest Out ........................................................................................................................................ 161
Hotel Motel Activity Log ................................................................................................................................... 162
Mailbox Assignment ........................................................................................................................................ 165
Phone Ringing Pattern .................................................................................................................................... 166
Print Check-Out Report ................................................................................................................................... 167
Reminder ......................................................................................................................................................... 168
Room Shift ...................................................................................................................................................... 170
Room Status Report ........................................................................................................................................ 171
Scheduled Alarm Report ................................................................................................................................. 172
Scheduled Change of Room Clean Status ..................................................................................................... 173
Scheduled Reminder Report ........................................................................................................................... 174
Scheduled Room Status Report ...................................................................................................................... 175
VIP Status ....................................................................................................................................................... 176
User Definable Fields ...................................................................................................................................... 177

Table of Contents iii

Appendix ..................................................................................................................................................... 178
Frequently Asked Questions (FAQs) .............................................................................................................. 178
Troubleshooting Tips ....................................................................................................................................... 180
Converting SPARSH VP510 Extended SIP Phone to SPARSH VP510 Standard SIP Phone ....................... 182
Technical Specifications .................................................................................................................................. 183
Warranty Statement ........................................................................................................................................ 185
Regulatory Information .................................................................................................................................... 186
Disposal of Products/Components after End-Of-Life ...................................................................................... 190
E-Waste Management and Handling Rules .................................................................................................... 191
Index ............................................................................................................................................................ 195

iv Table of Contents
CHAPTER 1 Introduction

This User Guide provides you all the necessary information about the EON510/SPARSH VP510 such as, installing
and connecting the phone, using the phone for making/receiving calls and accessing the features of the System1.

Intended Audience
This User Guide is intended for the end-users, who will use the phone. They may be executives, include personnel
of small and medium businesses, large enterprises, front desk and service staff of Hotels/Motels, hospitals, and
other commercial and public organizations/institutions.

Scope
This User Guide is meant to help you

• Understand the elements and functions that appear on the LCD of the phone.
• Handling calls and operating features of the System using the phone.

How to read the User Guide

This document is organized in such a way that you will find all the information you need quickly and easily.

You may use the Table of Contents and the Index to navigate through this document to the relevant topics or
information you want to look up.

Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.

Instructions
The instructions in this document are written in step-by-step format

1. System refers to the Matrix PBX or IP-PBX, that is ETERNITY, SARVAM UCS, PRASAR UCS or ANANT UCS.
PRASAR UCS and ANANT UCS supports SIP Extensions and SIP Trunks only.

Matrix EON510/VP510 User Guide 1

Notices
The following symbols have been used to draw your attention to important items.

Note: To indicate something that requires your special attention or to remind you of something you might
need to do when you are using the phone.

Caution/Warning: It indicates an action or condition that is likely to result in malfunction/damage of the

phone or cause bodily harm to the user.

Terminology
Throughout this User Guide, the terms “Phone” are used synonymously to denote EON510/VP510. Only for phone
specific features the respective phone name is mentioned.

Some specific terms used in this User Guide are defined below:

• Called party/Callee: the person to whom the call is made.

• Calling party/Caller: the person who makes a call.

• CO Network: the public telephone exchange. They are the providers of the CO lines.

• CO Lines: the lines subscribed from the CO Network. These may be Two-wire Trunk Lines, ISDN BRI,
ISDN PRI, etc.

• CO Trunks: refers to the Two-wired trunks, that is, analog trunk lines from the POTS network.

• Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix. The term 'Digital Key
Phone' refers to all models of EON. These are proprietary phones offered by Matrix, which can be used
with specific Matrix PBXs only.

• Extended IP Phone: refers to SIP (Session Initiation Protocol) protocol based proprietary phones offered
by Matrix which can be used with specific Matrix PBXs only.

• Enterprise Application/Features: pertaining to the general and special telephone and call management
features required by business establishments, public and private organizations.

• Extension/Station: it is a telephone instrument, SLT, DKP, ISDN Terminal, IP-Phone connected to the
System.

• External Calls: calls made by users of the System to subscribers of PSTN, PLMN, ITSPs, etc.

• External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number
string given to subscribers of PSTN, PLMN, ITSP, etc.

• Hospitality Application/ Features: pertaining to the special telephone and guest/patient management
features required by accommodation establishments like hotels and hospitals.

• Internal Calls: calls made from and received by one extension to another extension of the System.

• Internal numbers: same as extension numbers.

2 Matrix EON510/VP510 User Guide

 • Port: the physical interfaces on the cards for trunk lines and extension lines.

• Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the System.

• System Administrator Commands/SA Commands: number strings dialed from the System
Administrator access/mode to operate features or set/cancel features for other extensions.

• System Commands/SE Commands: number strings dialed from the System Engineer access/mode to
program the system features/functions.

• CO trunks: Two-wire trunks, that is, analog trunk lines from the POTS network.

Feature functionality and configuration done is dependent on the Server. If the Server does not support a particular
station type or trunk type, feature related to the same will not be functional.

Additional Information
If you encounter any technical problems or have any issues regarding the System, please contact your Dealer/
reseller or the Matrix Customer Care.

You can also refer the respective Server System Manual for further clarifications. The documentation can be found
at https://www.matrixcomsec.com/support/telecom-product-manuals/

You may also view or download this document by scanning the QR Code printed on the Product Label/Packaging
Label.

For product registration and warranty related details, please visit https://www.matrixcomsec.com/warranty/#telecom

Matrix EON510/VP510 User Guide 3

CHAPTER 2 Know Your EON510

EON510 sets the benchmark for quality performance with elegant design and crystal-clear voice. EON510 features
a Vivid LCD Graphical Display, Direct Station Selection (DSS) Keys, 3.5mm Headset connectivity, High Quality
speakerphone and high definition audio quality.

Engineered to deliver full feature access of the System, EON510 acts as face of your communication system
covering wide array of business environments.

The State-of-the-art Deskphone is best suited to deployment for Reception, Supervisors, Managers, Executives,
Call Center Agents and Office professionals. These phones offer flexibility to streamline communications and attain
higher return over investment.

EON510 provides an interface to connect the DSS532 (Direct Station Selection Console). To know more, see
“Installing and Configuring Direct Station Selection (DSS) Console”.

Key Features
• 240*64 Pixels Graphical LCD with Backlit
• 4 Context Sensitive Keys
• Alphanumeric Dial pad Keys
• Fixed Function Keys (with LED) - Voice Mail, Mute, Do Not Disturb, Headset, Speaker
• Fixed Function Keys (without LED) - Hold, Conference, Redial, Transfer
• Built-in 16 DSS Keys for Feature, Line, Extension
• Message Wait and Ringer Lamp
• 3.5mm / RJ9 Headset Connectivity
• Volume Adjust Keys
• Desk-Top and Wall Mounting
• Adjustable Foot Stand

Matrix EON510/VP510 User Guide 4

Front View

1 LCD Screen

2 Ringer LED

3 DSS (Direct Station Selection) Keys

4 Fixed Function Keys

5 Navigation Keys

6 Volume Increase Key

7 Speaker Key

8 Volume Decrease Key

9 Dial Pad/ Key Pad Keys

10 Context Sensitive Keys

11 Handset

Matrix EON510/VP510 User Guide 5

Bottom View

1 RJ9 connector to connect the Spring Cord of the Handset

2 3.5 mm Audio Jack Connector to connect the Headset

3 RJ9 Connector to connect the Headset

4 RJ11 Connector to connect the Line Cord

5 RJ11 Connector to connect DSS532

LCD Display
The LCD display of the phone is backlit. The LCD backlight can be turned on and off as well as adjusted for
contrast and brightness from the “Display Settings” of the Phone Menu.

Ringer LED
The Ringer LED will glow in Blue to indicate incoming internal and external calls.

Navigation Keys
The functions of each are described briefly below.

• Up Key : To scroll upwards while navigating the Menu/sub-menu.

• Down Key : To scroll downwards while navigating the Menu/sub-menu.

• Forward Key : To move forward when dialing a number or scroll to view the Context Sensitive Key
options.

• Back Key : To move backwards when dialing a number, to go back one level in the Menu or scroll
backwards to view the Context Key options.

6 Matrix EON510/VP510 User Guide

 • Menu or Select / OK Key : To enter the Menu; when phone is in the idle state (without any incoming
or outgoing call being made).

Menu Key functions as the Select / OK Key to make a selection from the Menu/sub-menu options or to
complete an action. When there is an incoming call it functions as the Answer Key.

• Cancel Key : To Cancel all features set by you or exit the Menu/sub-menu.

Feature Keys
There are 8 Feature Keys. Each Feature Key is accompanied by a feature icon that describes its function. Default
features assigned to these keys are as follows.

Assigned
Feature icon LED Programmable
Feature

Hold No Yes

Redial No Yes

Transfer No Yes

Conference No Yes

Voicemail Single Color - Blue Yes

Do Not Disturb Single Color - Blue Yes

Headset Single Color - Blue No

Mute Single Color - Blue No

You can reprogram and assign other features to — Hold, Redial, Transfer, Conference, Voicemail and DND keys
only. However, it is not possible to re-label these feature keys, hence it is recommended that you do not change the
default features assigned to these keys.

If you still decide to reprogram features on these keys, keep a note of the changes you have made. To re-assign
features on the DSS keys as per your requirement contact the System Administrator. For detailed instructions,
please refer to the respective System Manual.

DSS (Direct Station Selection) Keys

There are 16 DSS Keys that can be assigned to Stations (Extensions) and Trunks and important or frequently
accessed features. For example, to dial an extension number you just need to press the DSS key assigned to that
extension and the call will be placed automatically. To assign features/facilities to these keys, contact the System
Administrator.

Matrix EON510/VP510 User Guide 7

DSS Key LEDs
Each DSS Key is equipped with an LED which glows to indicate the status of the Trunk/Station or Feature assigned
to it.
• Status of Stations and Trunks: The LED of DSS keys assigned to Stations/Trunks glow in three colors to
indicate status of the call event on the Stations/Trunks and on the phone.

Thus, the status of the phone user's own Station as well as that of the other Stations and the status of
Trunk lines are indicated by the LED of the DSS keys assigned to those Stations and Trunks on the phone.

• Blue indicates the state of the station/trunk you access.

• Red indicates the state of other Stations/Trunks.

• Violet indicates the state of the trunk you are in speech with.

The following table shows the relationship between the color of the LED and various events:

LED LED Mode

Color Continuously ON Slow Blink Fast Blink

Blue The key assigned to the Station The key assigned to the Station The key assigned to the Station
you are in speech with. you have kept on hold. you are calling or from which
you are being called.

Red The key assigned to the Station The key assigned to the Station The key assigned to the Station/
that is now busy with another which has put another Station/ Trunk that is called or being
Station/Trunk. Trunk on hold. called by another.

Violet You are talking on a Trunk You have held a Trunk (external You have an incoming call on
(external call) call) the Trunk (external call)

Dial Pad/Key Pad

The dial pad consists of 12 fixed keys for the digits 0, 1-9, and the characters Star (*), Hash (#), Lock ( ), Plus (+)
and Dot. The dial pad is used for dialing numbers of stations, external parties, and for dialing the programming and
feature access codes.

Speaker Key
The speaker key sets the phone in 'Speaker mode' for hands-free operation.

Speaker Key LED

The Speaker Key on the phone is equipped with a single color LED which glows Blue when pressed for the speaker
mode and is turned off, when you exit the speaker mode.

Volume Keys
• "+" (plus): This is the increase key, to raise the volume of speech while talking and to increase the Ringer
volume, when the phone is ringing.

• "-" (minus): This is the decrease key, to lower the volume of speech while talking and to decrease the
Ringer volume when the phone is ringing.

8 Matrix EON510/VP510 User Guide

Headset Connectivity
The phone provides two Headset interfaces: A 3.5mm Audio Jack and an RJ9 connector at the bottom of the phone
body.

So you can use any stereo headset of standard make with a 3.5 mm single connector or a headset with an RJ9
connector.

To use the Headset, a Headset Key is assigned on the phone. The Headset Key on the phone is equipped with a
single color LED which glows Blue when pressed to indicate that the Headset mode is turned on and is turned off,
when you press it again to indicate that you have exit the headset mode.

LEDs of CA Keys
The LEDs of DSS Keys that are designated as Call Appearance (CA) Keys will function as follows:

LED LED Mode

Color Continuously ON Slow Blink Fast Blink

Blue When you are in speech with When you have put a Station When any Station is calling
a Station (internal call). on hold (internal call). (internal call).

Red The key assigned to the The key assigned to the The key assigned to the
Station that is now busy with Station which has put another Station/Trunk that is called or
another Station/Trunk. Station/Trunk on hold. being called by another.

Violet When you are in speech with When you have put a Trunk When any Trunk is calling
Trunk (external call). on hold (external call). (external call).

• Status of Features: The LED of a DSS key is activated when the feature assigned to this key is used.

Not all features require LED indication. Hence the LED on a DSS Key is activated only if the feature
assigned to that key requires LED. Thus, the LEDs of the DSS keys function only if the LED is relevant for
the feature/ function assigned to the keys, and otherwise remain inactive for example, Raid, Interrupt
Request, Barge-In, Last Caller Recall.

Phone Menu
You can access the following PBX and phone features from the Menu of the phone:

Menu option Description

Call Logs To view call history of internal and external Missed, Answered and Dialed calls.

You can also edit numbers in the call logs and store them in the Personal Directory.

Contacts To add, edit, delete names and numbers of contacts in the Global Directory Part 1.

Call Forward To set and cancel Call Forward-Unconditional, Call Forward-Busy, Call Forward No
Reply, Forward On Busy/No Reply and Follow Me.

Dynamic Lock To change the Toll Control level of the phone.

User Status To set User Present or User Absent and Presence Status.

Keypad Lock To lock the keypad of the phone.

Do Not Disturb To set/cancel Do Not Disturb on the phone, that is, block incoming internal and external
calls.

Matrix EON510/VP510 User Guide 9

 Menu option Description

Call Cost Display To view the cost of calls made from the phone.

Hotline To set/cancel Hotline and Delayed Hotline.

Alarm To set/cancel Personalized and Automated Alarms.

Background Music To start/stop Background music on the phone.

Change User To change User Password.

Password

One Touch Transfer To set/clear the fixed destination number for One Touch Transfer.

Phone Settings To customize settings of the phone.

Navigating the Phone Menu

To navigate the menu,

• Press the Menu Key when the phone is idle.

• Scroll by pressing the Up/Down Navigation Key to reach the desired Menu option.
• Press the Select / OK Key to select the desired Menu option.
• Scroll by pressing the Up/Down Navigation Key to reach the desired sub-menu option.
• Press the Select / OK Key to select the desired sub-menu option.

To exit menu,

• Press Cancel Key.

or
Go ON-Hook.

Call Waiting Indication

During an on-going call, if there is another incoming call, an indication will be provided to you for the waiting call.

Ringer Mode — Ring if Idle, Ring Immediately or Ring After Delay

If you are in speech using the handset/headset and there is a waiting call for you,
• the ring will be on the speaker.
• the LCD will display the Caller ID of the extension/trunk.

For SPARSH VP510, the ring of the second call will not be played on the speaker.

If you are in speech on a speaker and there is a waiting call for you,
• the Call Waiting Tone will be played as per the option you select — Beep Once, Beep until answered or
Off. To configure the desired option, refer Configuring DKP Extensions in the System Manual.
• the LCD will display the Caller ID of the extension/trunk.

Ringer Mode — Silent

If you are in speech using the handset/headset/speaker and there is a waiting call for you,
• the LCD will display the Caller ID of the extension/trunk.

10 Matrix EON510/VP510 User Guide

CHAPTER 3 Know Your SPARSH VP510

SPARSH VP510, the Premium IP Phone sets the benchmark for quality performance with elegant design and
crystal-clear voice. SPARSH VP510 features a Vivid LCD Graphical Display, Direct Station Selection (DSS) Keys,
3.5mm Headset connectivity, High Quality speakerphone and high definition audio quality.

Engineered to deliver full feature access of the System, SPARSH VP510 acts as face of your communication
system covering wide array of business environments.

The State-of-the-art Deskphone is best suited to deployment for Reception, Supervisors, Managers, Executives,
Call Center Agents and Office professionals. These phones offer flexibility to streamline communications and attain
higher return over investment.

SPARSH VP510 provides an interface to connect the DSS532 (Direct Station Selection Console). To know more,
see “Installing and Configuring Direct Station Selection (DSS) Console”.

Key Features
• Minimum 240*64 pixel and above graphical LCD with Back light
• Message Wait and Ringer Lamp
• Built-in 16 DSS Keys for Feature, Line, Extension
• Add-on DSS module facility
• HD Voice, HD Handset, HD Speaker
• 4 Context Sensitive Keys
• 5 Features Keys (With LED) — Voicemail, Headset, Mute, DND, Speaker
• Fixed Function Keys (Without LED) — Hold, Conference, Redial, Transfer
• Tight integration with Server over SIP protocol /Proprietary Protocol
• HTTP Auto Provisioning
• Dual Color illuminated LED for line status
• One Touch Transfer
• Call logs
• Ringtone selection
• Wideband Codec : G722
• Narrowband Codec: G.711,G.723,G.729ab,GSM
• VAD, CNG, AEC, AJB, AGC
• Full Duplex speaker phone with AEC, VAD, CNG
• IP Assignment : Static / DHCP
• TCP/ DNS-SRV
• AEC encryption for config file
• IEEE802.1x
• 3.5 mm / RJ9 headset port
• Dual port 10/100/1000 Mbps Ethernet

Matrix EON510/VP510 User Guide 11

 • Stand with 2 adjustable angles
• PoE (IEEE 802.af) class2

Front View

1 LCD Screen

2 Ringer LED

3 DSS (Direct Station Selection) Keys

4 Fixed Function Keys

5 Navigation Keys

6 Volume Increase Key

7 Speaker Key

8 Volume Decrease Key

9 Dial Pad/ Key Pad Keys

10 Context Sensitive Keys

11 Handset

12 Matrix EON510/VP510 User Guide

Bottom View

1 RJ9 Connector to connect Spring Cord of the Handset

2 3.5 mm Audio Jack connector to connect the Headset

3 RJ9 Connector to connect the Headset

4 DJ Jack to connect the Power Adapter (Optional)a

5 RJ45 Connector to connect the Router/LAN Switch

6 RJ45 Connector to connect the PC/Computer

7 RJ11 Connector to connect DSS532

a. It is a PoE enabled phone and can be powered over Ethernet by connecting it to

a PoE enabled LAN Switch (IEEE 802.3af Compliant). If you do not want to use PoE,
plug in the connector of the Adapter into the power jack (DC Jack) at the bottom of
the phone. The IP phone should be used with Matrix original power adapter (5V/2A)
only.

LCD Display
The LCD display of the phone is backlit. The LCD backlight can be turned on and off as well as adjusted for
contrast and brightness from the “Display Settings” of the Phone Menu.

Ringer LED
The Ringer LED will glow in Blue (1 sec ON – 500 msec OFF) to indicate incoming internal and external calls.

Navigation Keys
The functions of each are described briefly below.

• Up Key: To scroll upwards while navigating the Menu/sub-menu or to access Phone Settings and set the
Ringtone (when phone is in the idle state).

Matrix EON510/VP510 User Guide 13

 • Down Key: To scroll downwards while navigating the Menu/sub-menu or to access Network Parameters
(when phone is in idle state).

• Forward Key: To move forward when dialing a number or scroll to view the Context Sensitive Key options.

• Back Key: To move backwards when dialing a number, to go back one level in the Menu or scroll
backwards to view the Context Key options.

• Menu or Select / OK Key : To enter the Menu; when the phone is in the idle state (without any
incoming or outgoing call being made).

Menu Key functions as the Select / OK Key to make a selection from the Menu/sub-menu options or to
complete an action. When there is an incoming call it functions as the Answer Key.

• Cancel Key : To Cancel all features set by you or exit the Menu/sub-menu.

Feature Keys
There are 8 Feature Keys. Each Feature Key is accompanied by a feature icon that describes its function. Default
features assigned to these keys are as follows.

Assigned
Feature icon LED Programmable
Feature

Hold No Yes

Redial No Yes

Transfer No Yes

Conference No Yes

Voicemail Single Color - Blue Yes

Do Not Disturb Single Color - Blue Yes

Headset Single Color - Blue No

Mute Single Color - Blue No

You can reprogram and assign other features to — Hold, Redial, Transfer, Conference, Voicemail and DND keys
only. However, it is not possible to re-label these feature keys, hence it is recommended that you do not change the
default features assigned to these keys.

If you still decide to reprogram features on these keys, keep a note of the changes you have made. To re-assign
features on the DSS keys as per your requirement contact the System Administrator. For detailed instructions,
please refer to the respective System Manual.

14 Matrix EON510/VP510 User Guide

DSS (Direct Station Selection) Keys
There are 16 DSS Keys which that can be assigned to Stations (Extensions) and Trunks and important or
frequently accessed features. For example, to dial an extension number you just need to press the DSS key
assigned to that extension and the call will be placed automatically. To assign features/facilities to these keys,
contact the System Administrator.

DSS Key LEDs

Each DSS Key is equipped with an LED which glows to indicate the status of the Trunk/Station or Feature assigned
to it.

• Status of Stations and Trunks: The LED of DSS keys assigned to Stations/Trunks glow in three colors to
indicate status of the call event on the Stations/Trunks and on the phone.

Thus, the status of the phone user's own Station as well as that of the other Stations and the status of
Trunk lines are indicated by the LED of the DSS keys assigned to those Stations and Trunks on the phone.

• Blue indicates the state of the station/trunk you access.

• Red indicates the state of other Stations/Trunks.

• Violet indicates the state of the trunk you are in speech with.

The following table shows the relationship between the color of the LED and various events:

LED LED Mode

Color Continuously ON Slow Blink Fast Blink

Blue The key assigned to the Station The key assigned to the Station The key assigned to the Station
you are in speech with. you have kept on hold. you are calling or from which
you are being called.

Red The key assigned to the Station The key assigned to the Station The key assigned to the Station/
that is now busy with another which has put another Station/ Trunk that is called or being
Station/Trunk. Trunk on hold. called by another.

Violet You are talking on a Trunk You have held a Trunk (external You have an incoming call on
(external call) call) the Trunk (external call)

Dial Pad/Key Pad

The dial pad consists of 12 fixed keys for the digits 0, 1-9, and the characters Star (*), Hash (#), Lock ( ), Plus (+)
and Dot. The dial pad is used for dialing numbers of stations, external parties, and for dialing the programming and
feature access codes.

Speaker Key
The speaker key sets the phone in 'Speaker mode' for hands-free operation.

Speaker Key LED

The Speaker Key on the phone is equipped with a single color LED which glows Blue when pressed for the speaker
mode and is turned off, when you exit the speaker mode.

Matrix EON510/VP510 User Guide 15

Volume Keys
• "+" (plus): This is the increase key, to raise the volume of speech while talking and to increase the Ringer
volume, when the phone is ringing.

• "-" (minus): This is the decrease key, to lower the volume of speech while talking and to decrease the
Ringer volume when the phone is ringing.

Headset Connectivity
The phone provides two Headset interfaces: A 3.5mm Audio Jack and an RJ9 connector at the bottom of the phone
body.

So you can use any stereo headset of standard make with a 3.5 mm single connector or a headset with an RJ9
connector.

To use the Headset, a Headset Key is assigned on the phone. The Headset Key on the phone is equipped with a
single color LED which glows Blue when pressed to indicate that the Headset mode is turned on and is turned off,
when you press it again to indicate that you have exit the headset mode.

LEDs of CA Keys
The LEDs of DSS Keys that are designated as Call Appearance (CA) Keys will function as follows:

LED LED Mode

Color Continuously ON Slow Blink Fast Blink

Blue When you are in speech with When you have put a Station When any Station is calling
a Station (internal call) on hold (internal call) (internal call)

Red The key assigned to the The key assigned to the The key assigned to the
Station that is now busy with Station which has put another Station/Trunk that is called or
another Station/Trunk. Station/Trunk on hold. being called by another.

Violet When you are in speech with When you have put a Trunk When any Trunk is calling
Trunk (external call) on hold (external call) (external call)

• Status of Features: The LED of a DSS key is activated when the feature assigned to this key is used.

Not all features require LED indication. Hence the LED on a DSS Key is activated only if the feature
assigned to that key requires LED. Thus, the LEDs of the DSS keys function only if the LED is relevant for
the feature/ function assigned to the keys, and otherwise remain inactive for example, Raid, Interrupt
Request, Barge-In, Last Caller Recall.

Phone Menu
You can access the following PBX and phone features from the Menu of the phone:

Menu option Description

Call Logs To view call history of internal and external Missed, Answered and Dialed calls.

You can also edit numbers in the call logs and store them in the Personal Directory.

Contacts To add, edit, delete names and numbers of contacts in the Global Directory Part 1.

Call Forward To set and cancel Call Forward-Unconditional, Call Forward-Busy, Call Forward No
Reply, Forward On Busy/No Reply and Follow Me.

16 Matrix EON510/VP510 User Guide

 Menu option Description

Dynamic Lock To change the Toll Control level of the phone.

User Status To set User Present or User Absent and Presence Status.

Keypad Lock To lock the keypad of the phone.

Do Not Disturb To set/cancel Do Not Disturb on the phone, that is, block incoming internal and external
calls.

Call Cost Display To view the cost of calls made from the phone.

Hotline To set/cancel Hotline and Delayed Hotline.

Alarm To set/cancel Personalized and Automated Alarms.

Change User To change User Password.

Password

One Touch Transfer To set/clear the fixed destination number for One Touch Transfer.

Phone Settings To customize settings of the phone.

When the phone is in idle state,

• Press the Down key , to access the Network Settings.

• Press the Up key , if you wish to change the Ringtone and Play Key Tone option.

Navigating the Phone Menu

To navigate the menu,

• Press the Menu Key when the phone is idle.

• Scroll by pressing the Up/Down Navigation Key to reach the desired Menu option.
• Press the Select / OK Key to select the desired Menu option.
• Scroll by pressing the Up/Down Navigation Key to reach the desired sub-menu option.
• Press the Select / OK Key to select the desired sub-menu option.

To exit menu,

• Press Cancel Key.

or
Go ON-Hook.

Call Waiting Indication

During an on-going call, if there is another incoming call, an indication will be provided to you for the waiting call.

The call waiting indication depends on the Call Waiting Tone (for SPARSH VP248/VP310/VP510) option selected
in General Parameters under SIP Extensions. Refer to Configuring Matrix SPARSH VP510, in the System Manual
for instructions.

Matrix EON510/VP510 User Guide 17

CHAPTER 4 Getting Started with
EON510

Package Contents
• EON510 phone body, Handset and Spring Cord
• Line Cord
• Foot Stand
• Mounting Template
• Screws and Screw Grips

When you unpack the EON510 box, please verify whether the above items are present in the package.

Check the contents for damage. In case any of the above listed items is missing, damaged, or faulty, contact the
dealer/reseller. Do not discard any of the package contents or packing materials. For product registration and
warranty related details, please visit https://www.matrixcomsec.com/warranty/#telecom

Protecting the Phone and Yourself

Using External Devices

When using external devices like the headset, cables, connectors with the phone, always ensure that they are of
good quality, so that phone's performance is not affected.

Matrix does not guarantee the performance of external devices with the phone, as it has no control over the quality
of external devices, cables and connectors.

Cleaning the Product

Use a lightly moistened tissue paper or cloth towel to clean the phone surface.

Do not spray or pour cleaning solution directly on the phone as this may cause damage to the phone.

Disposing the Product

This product must be disposed according to the national laws and regulations prevailing in the country where it is
installed.

Matrix EON510/VP510 User Guide 18

Avoiding Discomfort
To avoid strain or discomfort to your body:

• Place the phone where it is most convenient for you to reach it, without straining any part of your body.

• Do not cradle the handset between your ear and shoulder; use the headset instead.

• Do not expose yourself continuously to loud sounds; keep the volume of the handset receiver and headset
at a moderate level.

Matrix EON510/VP510 User Guide 19

CHAPTER 5 Getting Started with
SPARSH VP510

Package Contents
• SPARSH VP510 phone body, Handset and Spring Cord
• Ethernet Cable
• Foot Stand
• Mounting Template
• Screws and Screw Grips

When you unpack the SPARSH VP510 box, please verify whether the above items are present in the package.

Check the contents for damage. In case any of the above listed items is missing, damaged, or faulty, contact the
dealer/reseller. Do not discard any of the package contents or packing materials. For product registration and
warranty related details, please visit https://www.matrixcomsec.com/warranty/#telecom

Protecting the Phone and Yourself

Power Supply
• Before you connect the phone to its power source, please read the installation instructions, mentioned in
the Quick Installation Guide (QIG).

• The phone can be powered from an AC supply or from the LAN network (PoE).

• If you power the phone from an AC supply, purchase the power adapter from Matrix. The use of any third-
party power adapter may cause damage to the phone. Damages to the phone caused by using other
power adapters are not covered by Matrix warranty.

• Check the voltage of the AC supply. It must be between 100-240 VAC, 47-63Hz.

• The electric plug and socket must be easily accessible to you at all times so that you can disconnect power
from the device, quickly. Remember, the phone does not have a power switch. The only way to disconnect
it is to plug out the power supply.

• The power supply must be placed indoors.

• If you power the phone from the LAN network (Power over Ethernet), ensure that the Ethernet switch to
which the phone is connected supplies power complying with IEEE 802.3af.

Matrix EON510/VP510 User Guide 20

 • If both the power options, that is, PoE as well as Power Adapter are available to the phone, then the phone
will derive power from the PoE enabled LAN Switch.

Using External Devices

When using external devices like the headset, cables, connectors with the phone, always ensure that they are of
good quality, so that phone's performance is not affected.

Matrix does not guarantee the performance of external devices with the phone, as it has no control over the quality
of external devices, cables and connectors.

Cleaning the Product

Use a lightly moistened tissue paper or cloth towel to clean the phone surface.

Do not spray or pour cleaning solution directly on the phone as this may cause damage to the phone.

Preparing for Disruptions in Power Supply and Internet Connectivity

You will not be able to make calls during a power outage. All current calls will be disconnected, and any changes
you make in the configuration of any phone/feature/network settings will not be saved, if you have not already
saved the settings before the power outage.

Use an un-interruptible power supply (UPS) with your VoIP installation to be able to use the phone during power
outage.

Dialing Emergency Services

You will not be able to dial through the phone, whenever there is a disruption in power supply and internet
connectivity. Ensure that you have another traditional phone line accessible to you always so that you have
immediate access to Emergency Services.

Disposing the Product

This product must be disposed according to the national laws and regulations prevailing in the country where it is
installed.

Avoiding Discomfort
To avoid strain or discomfort to your body:

• Place the phone where it is most convenient for you to reach it, without straining any part of your body.

• Do not cradle the handset between your ear and shoulder; use the headset instead.

• Do not expose yourself continuously to loud sounds; keep the volume of the handset receiver and headset
at a moderate level.

Matrix EON510/VP510 User Guide 21

Protecting Against Security Threats/Risks
As VoIP is a form of communication over the internet, the security threats and risks associated with VoIP are very
similar to those inherent to any internet application. Like spam and phishing are common forms of email abuse,
Spam over Internet Telephony (unsolicited calls and voice mail), and Spoofing (attacker masquerading as a known
or trusted source to trick the receiver into disclosing important and confidential personal information) are common
threats in VoIP. Confidentiality of the conversation is another concern. VoIP data sometimes travels unencrypted
and it is possible that someone may collect the VoIP data and reconstruct a conversation. Though at present such
activity may be a rare occurrence, it may increase as the deployment of VoIP spreads wider. Educate yourself
further on the security risks involved in using VoIP and how to protect yourself.

22 Matrix EON510/VP510 User Guide

CHAPTER 6 Connecting and Configuring
EON510

Connecting the Phone

• Unpack the box and verify the package contents. See “Package Contents”.

• You can mount the phone on a wall or desk at a convenient location.

Mount EON510 on the Wall,

• Use the mounting template to drill holed of appropriate size and distance.

• Fix the screw grips in the holes you drilled.

• Fix two screws in the holes on the wall, ensuring that they are aligned with the Keyhole Slots 1 and 2 of
EON510. The screws should protrude from the wall to fit into the Keyhole Slots.

• Now, mount the phone with the screws into the Keyhole Slots.

• Reverse the handset wall mount tab to make sure that the handset remains intact when you mount the
phone. Push the handset wall mount tab upwards to remove it from the slot. Rotate it 180 degrees
clockwise and push it downwards into the slot.

Matrix EON510/VP510 User Guide 23

 If you are unable to remove the wall mount tab, you may use a tool like a minus screw-driver to remove it.

Mount EON510 on the Desk,

• You can attach the Foot Stand in the following ways — at an angle of 45 degrees or 55 degrees

• Decide which of these positions would work for you best and accordingly attach the Foot Stand.

24 Matrix EON510/VP510 User Guide

 Refer to the diagram below to connect the Handset, Headset and the cable.

AUX

Handset

Connect the Handset

• Plug the long straightened end of the Spring Cord into the handset jack at the bottom of the phone, marked

with the handset symbol .

• Plug the other (short straight) end of the Spring Cord into the jack at the bottom of the handset.

Connect the Headset (not supplied by Matrix)

• To use a Headset (not supplied with the phone), plug any standard stereo headset with 3.5mm single

connector into the headset audio jack at the bottom of the phone, marked with the symbol .
OR
You may also plug in a headset with an RJ9 connector into the headset port at the bottom of the phone,

marked with the symbol .

Connect the Cable

• Plug one end of the Line Cord supplied with the phone into the RJ11 connector at the bottom of the phone,

marked with the symbol and the other end into the wall jack/DKP port. The cable in the wall

jack originates from the DKP card through the MDF.

Connect DSS532 to the Phone

• Plug one end of the RJ11 Cable into the Auxiliary Port at the bottom of the phone, marked with the symbol
AUX and the other end into the IN Port of your DSS532. To know more about DSS532, see “Installing and
Configuring Direct Station Selection (DSS) Console”.

Matrix EON510/VP510 User Guide 25

Powering On
1. When the System is powered ON, the EON will boot.

2. When the EON communicates with the System the firmware will be loaded.

3. After the phone starts successful the extension number, day, date and time will appear on the LCD of the
phone. To configure the name and extension number, contact your System Administrator.

4. You may adjust the LCD for brightness, contrast and backlight. For instructions, see “Customizing Your
Phone”.

26 Matrix EON510/VP510 User Guide

CHAPTER 7 Connecting and Configuring
SPARSH VP510

Connecting the Phone

• Unpack the box and verify the package contents. See “Package Contents”.

• You can mount the phone on a wall or desk at a convenient location.

Mount SPARSH VP510 on the Wall,

• Use the mounting template to drill holed of appropriate size and distance.

• Fix the screw grips in the holes you drilled.

• Fix two screws in the holes on the wall, ensuring that they are aligned with the Keyhole Slots 1 and 2 of
SPARSH VP510. The screws should protrude from the wall to fit into the Keyhole Slots.

• Now, mount the phone with the screws into the Keyhole Slots.

• Reverse the handset wall mount tab to make sure that the handset remains intact when you mount the
phone. Push the handset wall mount tab upwards to remove it from the slot. Rotate it 180 degrees
clockwise and push it downwards into the slot.

Matrix EON510/VP510 User Guide 27

 If you are unable to remove the wall mount tab, you may use a tool like a minus screw-driver to remove it.

Mount SPARSH VP510 on the Desk,

• You can attach the Foot Stand in the following ways — at an angle of 45 degrees or 55 degrees

• Decide which of these positions would work for you best and accordingly attach the Foot Stand.

28 Matrix EON510/VP510 User Guide

 Refer to the diagram below for connectivity.

Connect the Handset

• Plug the long straightened end of the Spring Cord into the handset jack at the bottom of the phone, marked

with the handset symbol .

• Plug the other (short straight) end of the Spring Cord into the jack at the bottom of the handset.

Connect the Headset (not supplied by Matrix)

• To use a Headset (not supplied with the phone), plug any standard stereo headset with 3.5mm single

connector into the headset audio jack at the bottom of the phone, marked with the symbol .
OR
You may also plug in a headset with an RJ9 connector into the headset port at the bottom of the phone,

marked with the symbol .

Connect to the IP Network

• Plug one end of the Ethernet Cable into the LAN Port at the bottom of the phone, marked with the symbol

and the other end to the IP Network — A Router or LAN Switch.

Connect a PC to the Phone

• Plug one end of the Ethernet Cable into the PC Port at the bottom of the phone, marked with the symbol

and the other end into the LAN Port of your PC/LAN Switch.

Matrix EON510/VP510 User Guide 29

Connect DSS532 to the Phone

• Plug one end of the RJ11 Cable into the Auxiliary Port at the bottom of the phone, marked with the symbol
AUX and the other end into the IN Port of your DSS532. To know more about DSS532, see “Installing and
Configuring Direct Station Selection (DSS) Console”.

Connect the Power Supply

• It is a PoE enabled phone and can be powered over Ethernet by connecting it to a PoE enabled LAN
Switch (IEEE 802.3af Compliant).

If you do not want to use PoE, plug in the connector of the Adapter into the power jack (DC Jack) at the

bottom of the phone, marked with the symbol . Plug in the Power Adapter into a power outlet.

If both the power options, that is, PoE as well as Power Adapter are available to the phone, then the phone
will derive power from the PoE enabled LAN Switch.

The IP phone should be used with Matrix original power adapter (5V/2A) only. The use of any third-party
power adapter may cause damage to the phone.

• Switch ON power supply.

Powering On
After your phone is powered on:

By default, the phone will boot in the Extended mode. To convert the mode to Standard, refer to “Converting
SPARSH VP510 Extended SIP Phone to SPARSH VP510 Standard SIP Phone”.

SPARSH VP510 with Serial Number: 10016001 and onwards only can be converted to Standard SIP
Phones.

The booting process is initiated in the following sequence.

All keys with LED, including the Speaker key, and the Ringer LED, will glow.

1. The LCD display will light up and the following message will appear on it, as the phone boots.

30 Matrix EON510/VP510 User Guide

 2. When the phone will start loading the Extended IP Phone Firmware. It will display current firmware being
loaded.

3. After loading the firmware, the phone will prompt you to change Network settings.

Wait for a few seconds.

If you want to change the Network Settings, press Yes key. Detailed instructions for changing the Network
Settings of the phone are provided at the end of this topic. See “Network Settings” at the end of this topic.

4. The phone applies the settings.

5. The phone makes DHCP Discovery and fetches its IP Address and Server Address from the DHCP
Server.

On getting the IP Address and Server Address, the phone initiates Auto Configuration to download the
configuration files from the System.

As the phone downloads the configuration files, the file names will appear one by one.

Matrix EON510/VP510 User Guide 31

 6. On successful download of all configuration files, the phone attempts to register with the System.

7. After the phone starts successful the extension number, day, date and time will appear on the LCD of the
phone. To configure the name and extension number, contact your System Administrator.

8. You may adjust the LCD for brightness, contrast and backlight. For instructions, see “Customizing Your
Phone”.

Network Settings

You can change the network settings of the Extended IP Phone. Press the Down key when the phone is in idle
state. To move the cursor and scroll through the menu and submenu options, use the navigation keys on your
phone.

The cursor is a non-blinking underscore that appears under the first letter of the first option in the menu. To make a
selection in the menu, you must move the cursor in the desired direction using the Up, Down, Forward and Back
key. When the cursor is at the desired position, press Enter key to make a selection.

Accessing Network Settings

You can access the Network Settings of the Extended IP Phone in any of the following stages:

1. During start-up, when the phone prompts you to change the network settings after loading the firmware.

You must press Yes Key and access network settings.

2. When the phone is Applying the Network Settings, making Network Discovery, downloading Configuration
files, Attempting Registration.

You must press the Menu Key to access network settings.

3. When the phone is in idle state, press the Down key .

You can configure Network Parameters and view Network status from the Local Menu.

32 Matrix EON510/VP510 User Guide

Configuring Network Parameters
• In the Local Menu of the phone, select Network Parameters and press the Enter Key.

• The Network Parameters submenu appears.

• Use the Down/Up key to reach the desired network parameter and press Enter key to select. Change the
settings as per your requirements.

• Press Save the changes you make.

• You can configure all network parameters described below, except the MAC Address.

• To enter a dot in the editable fields — IP Address, Subnet Mask, Gateway Address, DNS Address,
Server Address — press * (Star) Key.

• If you want to clear a single digit/character, move the cursor to the right of the digit/character you wish
to clear. Now press the Delete Key. The digit to the left of the cursor will be deleted.

Before you start configuring the Network Parameters, get acquainted with following context keys:

Context Keys Description

Enter/OK To select a particular parameter

Save To save the changes

Back To move a step backwards without saving the changes

Delete To delete a previous characters from the cursor position

2Ab - Alphanumeric Mode

2Ab/123
123 - Numeric Mode

Matrix EON510/VP510 User Guide 33

MAC Address

• It displays the MAC Address of your Phone.

Connection Type

• Select the Connection Type using the navigation keys, press Enter Key.

• Scroll using the navigation keys to select the desired Connection Type — DHCP, Static, PPPoE. Default:
DHCP.
• Press Select Key.

If your connection type is DHCP,

• The phone will be assigned IP Address, Subnet Mask, Gateway Address, DNS Address and Server
Address automatically by the DHCP Server.

If your DHCP Server does not provide DNS Settings and/or Server Settings automatically, you must
configure them manually.

If you select Static, configure the following:

• Scroll to IP Address and press Enter Key.

• Enter the IP Address, and press OK Key.

Similarly, enter the Subnet Mask and Gateway Address.

34 Matrix EON510/VP510 User Guide

DNS Server

Scroll to DNS Server and press Enter Key.

• If you have selected Static as Connection Type, select the DNS Server option Static. You must configure
the DNS Address.

• If you have selected DHCP or PPPoE as Connection Type and your Internet Service Provider provides
DNS Address, select the DNS Server option Automatic. However, if your Internet Service Provider does
not provide DNS Address, select Static and configure the DNS Address.

DNS Address

• Scroll to DNS Address and press Enter Key.

• Enter the IP Address and press OK Key.

DNS Domain

• If you select DNS Server as Static, enter the DNS Domain Name. DNS Domain Name is optional.

• Scroll to DNS Domain Name and press Enter Key.

• Enter the DNS Domain Name and press OK Key.

Matrix EON510/VP510 User Guide 35

PPPoE

If you select PPPoE, configure the PPPoE User ID, PPPoE Password and PPPoE Service Name.

• Enter the PPPoE User ID and press OK Key.

• Similarly enter the PPPoE Password and PPPoE Server Name

PPPoE Server assigns DNS Settings automatically. If your PPPoE Server does not provide DNS Settings
automatically, you must configure them manually.

Primary Server Address

To register your phone with the System, obtain the Primary Server Address from your System Administrator. The
Primary Server Address can be the IP Address/Domain Name of System.

If you have selected DHCP as Connection Type, the phone will get the Server Address and Port automatically from
the DHCP Server. For this, use DHCP option 224 and Data Type as ‘String’ to provide Server Address and Port
from the DHCP Server.

For PPPoE and Static Connection Types, you need to enter the Primary Server Address.

• Scroll to Server Address and press Enter Key.

• Enter the Primary Server Address provided to you by your System Administrator and press OK Key.

• Similarly, enter the Primary Server Port. provided to you by System Administrator. This is the SPARSH
Port of the System.

The phone sends the request for configuration files to this port. It can be 80 or any value ranging from
1025 to 65535. Default: 80.

Secondary Server Address

If required, you can configure the Secondary Server as a fallback option when the Primary Server fails. The phone
will send registration and configuration requests to this server when the Primary Server fails. Obtain the Secondary

36 Matrix EON510/VP510 User Guide

Server Address from your System Administrator. Speech-cut or unclear speech may be observed during on-going
mature calls.

• Scroll to Server Address and press Enter Key.

• Enter the Secondary Server Address provided to you by your System Administrator and press OK Key.

• Similarly, enter the Secondary Server Port. provided to you by System Administrator.

The phone sends the request for configuration files to this port when the Primary Server fails. It can be 80
or any value ranging from 1025 to 65535. Default: 80.

VLAN Settings

If your phone is connected to a Virtual LAN, configure the VLAN Settings. To route packets of the LAN and the PC
ports of the phone through a VLAN switch, they must be tagged with a VLAN header. This header consists of a
VLAN ID and a Class of Service (CoS).

To add VLAN header to the packets generated by the phone, and add VLAN header to the packets relayed from the
PC to its LAN port (packets generated by the PC connected to its PC port),

• Scroll to VLAN Settings and press Enter Key.

• Select Phone VLAN/COS and press Select Key.

• Select Enabled? and press Yes Key.

The VLAN ID will be tagged on all packets generated by the phone (SIP, RTP, DNS, ARP, etc.). Default:
Disabled.

• Scroll to select VLAN ID and press Enter Key.

Enter the VLAN ID that you have assigned to the VLAN in which the IP Phones are connected. Valid
range: 0-4094. Default: 1. Press OK Key.

• Scroll to SIP CoS and press Enter Key.

Enter the CoS (priority) value for all SIP packets. Valid range: 0-7. Default: 3 Press OK Key.

Matrix EON510/VP510 User Guide 37

 • Scroll to RTP CoS and press Enter Key.

Enter the CoS (priority) value for all RTP packets. Valid range: 0-7. Default: 6. Press OK Key.

To add VLAN header to all packets entering the PC Port and leaving the LAN port of the phone,

• Scroll to PC VLAN/CoS and press Select Key.

• Select Enabled? and press Yes Key.

The VLAN ID will be tagged on all packets generated by the phone (SIP, RTP, DNS, ARP, etc.). Default:
Disabled.

• Scroll to select VLAN ID and press Enter Key.

Enter the VLAN ID that you have assigned to the VLAN in which the IP Phones are connected. Valid
range: 0-4094. Default: 1. Press OK Key.

• Scroll to CoS and press Enter Key.

Enter the Layer 2 CoS (priority) value. Valid range: 0-7. Default: 0 Press OK Key.

PCAP

To capture packets sent and received from and by the phone for monitoring and troubleshooting, you can enable
PCAP on the phone. The phone captures up to 1 MB of packets.

• Scroll to PCAP.

• To start PCAP, when the cursor is placed on PCAP, press Start Key.

• To stop PCAP, press the Stop Key.

MAC Cloning

If you want the phone to use Cloned MAC Address,

• Scroll to MAC Cloning and press Enter Key.

38 Matrix EON510/VP510 User Guide

 • Select Enabled? and press Yes Key.

• Scroll to Clone MAC Address and press Enter Key.

Enter Clone MAC Address and press OK Key.

802.1x Authentication

If you want to restrict unauthorized clients from connecting to your LAN, you need to enable 802.1x Authentication.
Using EAP MD5 protocol the PC connected to the LAN port of the IP Phone is first authenticated and then it gets
connected to LAN.

• Scroll to 802.1x Authentication and press Enter Key.

• Select Enabled? and press Yes Key.

• Select Identity and press Enter Key.

Enter the 802.1x Authentication Identity provided by you network administrator. Press OK Key.

• Select MD5 Password and press Enter Key.

Enter the 802.1x Authentication MD5 Password associated with identity provided by your network
administrator. Press OK Key.

To save the changes you made in Network Settings, press Save Key. The phone will restart.

Viewing Network Status

• When the phone is in idle state. You must press the Down key to access the Network Settings.

• Again press Down key to select Network Status and press the Enter key.

• The Network Status submenu appears.

Use the Down/Up key to view the status of the various network parameters. The status of the following
parameters appear on your display as you scroll.

Matrix EON510/VP510 User Guide 39

 • MAC: This is the MAC Address of the phone.

• IP: The current IP Address assigned to the phone.

• MASK: The current Subnet mask assigned to the phone.

• GW: The current Gateway IP Address assigned to the phone.

• DNS: The Domain Name Server address assigned to the phone.

• Active Server: This is the current server that is active with which the phone is registered.

• S. ADD: This is the IP Address of the Active Server.

• S. PORT: This is the Port of the Active Server.

• DOMAIN: The Domain Name assigned to the phone.

• 802.1x Authentication: The 802.1x authentication status is displayed—Success, Failure,

Authenticating or Disabled.

• FIRM: The version of the current Firmware of the phone.

• UBOOT: The UBOOT release date.

• KERNEL: The KERNEL release date.

40 Matrix EON510/VP510 User Guide

CHAPTER 8 Installing and Configuring
Direct Station Selection
(DSS) Console

DSS532, the Direct Station Selection Console is an add-on module with tri-color LEDs for the EON510 and
SPARSH VP510.

It provides you quick access to Extensions, Trunks, Features/Functions of the System; also making calling
operations easy to use.

While the DSS Console is generally used by the Operator/receptionist in an organization, it is also meant to be
used by anyone who needs to access various features of the System at a touch of a single key.

Its compact design and elegant look makes it an ideal choice for Executives and Managers, for one touch access.

DSS532

A maximum of four DSS532 can be attached to EON510/SPARSH VP510. With each DSS532, 32 additional keys
are at your disposal to be used as DSS keys. Similarly, if four DSS532 are attached, 128 additional keys are at your
disposal to be used as DSS keys.

For installation instructions, refer to the DSS532 Quick Installation Guide or contact your System Administrator.

You can personalize the DSS Key map as per your requirement by assigning the desired features/functions. To
assign features on the DSS keys as per your requirement contact the System Administrator. For detailed
instructions, please refer to the respective System Manual.

DSS Keys
You can assign Station numbers or features/functions to the keys on the DSS Console, so that they can be
accessed easily simply by pressing a single key.

Matrix EON510/VP510 User Guide 41

LEDs
Each DSS Key is equipped with an LED which glows to indicate the status of the Trunk/Extension or Feature
assigned to it.

Status of Extensions and Trunks

The LED of DSS keys assigned to Extensions/Trunks glow in three colors to indicate status of the call event on the
Extensions/Trunks and on the phone.

Thus, the status of user's own Extension, status of other Extensions and status of the trunk lines are indicated by
the LED of the DSS keys assigned to those Extensions and Trunks on the phone.

The following table shows the relationship between the color of the LED and various events:

LED LED Mode

Color Continuously ON Slow Blink Fast Blink

Blue The key assigned to the The key assigned to the The key assigned to the
Extension you are in speech Extension you have kept on Extension you are calling or
with. hold. from which you are being called.

Red The key assigned to the The key assigned to the The key assigned to the
Extension that is now busy with Extension which has put another Extension/Trunk that is called or
another Extension/Trunk. Extension/Trunk on hold. being called by another.

Violet You are talking on a Trunk You have held a Trunk (external You have an incoming call on
(external call) call) the Trunk (external call)

• Blue indicates the state of the extension/trunk you access. For example, when you make a call to another
Extension 203, the LED of the DSS key assigned to Extension 203 blinks Blue to indicate ringing at the
Extension. If you have successfully established speech with Extension 203 the LED glows Blue
continuously.

• Red indicates the state of other Extension/Trunks. For example, if the LED of the DSS key assigned to
Extension 201 is glowing Red continuously, it means Extension 201 is busy with another Extension or
Trunk.

• Violet indicates the state of the trunk you are in speech with. For example, when you are in speech on an
outgoing call on Trunk 1, the LED of the DSS Key assigned to Trunk 1 will be continuously ON. When you
put the call on hold, the LED will blink slowly.

Status of Features

The LED of a DSS key is activated when the feature assigned to this key is used.

Not all features require LED indication. For example, the feature Call Pick-Up does not require an LED. So when
you assign this feature to a DSS key, the LED of the key remains inactive, when Call Pick-Up is accessed.

Feature like Auto Redial requires an LED to show that it has been set or canceled. So, the LED of the DSS key to
which the Auto Redial feature has been assigned will glow Red, when Auto-Redial is set, and the LED is turned off
when the feature is canceled.

42 Matrix EON510/VP510 User Guide

CHAPTER 9 Phone Home Screen

The Home screen displays the Extension user’s Name and /or Number, System Date and Time, Time Zone,
Notification Bar and the Context Sensitive Keys.
System Date and Time
Time Zone
Notification Bar
User Information

Context Sensitive Keys

Name Description

User Information Displays your Name and/or Number.

System Date and Time Displays the System Day, Date and Time.

Displays the Time Zone (Working, Non-working, Break) according to the system
Time Table assigned to your extension. For Working Hours nothing is displayed.
Time Zone
Non-working Hours
Break Hours

Matrix EON510/VP510 User Guide 43

 Name Description

The respective icons appear in the Notification Bar when you set the below
mentioned features. This bar also displays the notification for missed calls.

Displayed when your have set your status as Absent. Refer “Presence”.

Displayed when you have locked the Phone Keypad. Refer “Keypad Lock”.

Notification Bar Displayed when you have missed calls. Refer “Call Logs”.

Displayed when you have set Auto Callback. Refer “Auto Callback (ACB)”.

Displayed when you have set and Alarm or Reminder.

Refer “Alarm and Reminder”.

Displayed when you have set Call Forward. Refer “Call Forward”.

The functions of the Context Sensitive Keys is dependent on the Class of Service
(CoS) assigned to your extensions. Please contact your System Administrator to
know the features and facilities you can access. The functions of these keys differ
according to the state of the call. Scroll using and Navigation Keys to view
all the options.

Press to make a call by dialing a Name.

Refer “Making Calls using Dir Key”

Press to view the list of Call Logs. Refer “Call Logs”.

Press to set Call Forward. Refer “Call Forward”.

Context Sensitive Keys

Press to pickup a call ringing in your group. Refer “Call Pickup”.

Press to enter the Account Code Number. Refer “Account Code”.

Press to enter the Account Code Name. Refer “Account Code”.

Press to set Dynamic Lock. Refer “Dynamic Lock”.

Press to enter the Page Zone Number. Refer “Paging”.

44 Matrix EON510/VP510 User Guide

CHAPTER 10 Customizing Your Phone

You can customize certain settings of your phone as per your requirements.

Change User Password

To change the User Password,

• Press Menu Key.

• Scroll using the Navigation Key to select Change User Password.

• Enter Old User Password.

• Enter New User Password.

You must change the User Password if you wish to use the features Follow Me, Dynamic Lock, DISA, Walk-In
Class of Service, User Absent/Present, Hot Desk, Voice Mail as well as customize the Phone Settings.

Speech Controls
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Speech Controls.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired option — Headset Speaker Volume, Headset MIC
Volume, Speaker Phone Speaker Volume, Speaker Phone MIC Volume, Key Click Volume.

• Press Select Key.

• Scroll using the Navigation Keys to set the desired Volume Level for the option you select.

• Press Select Key.

Matrix EON510/VP510 User Guide 45

DTMF Transmit Level
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Speech Controls.

• Press Select Key.

• Scroll using the Navigation Key to select DTMF Transmit Level.

• Scroll using the Navigation Key to set the desired Level.

• Press Select Key.

DTMF Generation Control

• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Speech Controls.

• Press Select Key.

• Scroll using the Navigation Key to select DTMF Generation Control.

• Scroll using the Navigation Keys to select DTMF Generation On/ DTMF Generation Off.

• Press Select Key.

Ringer Controls
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Ringer Controls.

• Press Select Key.

46 Matrix EON510/VP510 User Guide

Ringer Tune/Ringtones and Key Tone
For EON510

• Scroll using the Navigation Key to select Ringer Tune.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired tune.

• Press Select Key.

For SPARSH VP510

When the phone is in idle state press the Up key , if you wish to change the Ringtone or Play Key Tone option.

To set the Ringtone,

• Scroll using the Navigation Key to select Ringtones.

• Press Enter Key.

• Scroll using the Navigation Keys to select the type of call for which you wish to set the Ringtone —
Internal Calls, External Calls, Priority Calls, Alarm Calls, Emergency Calls, Notification Calls .

• Press Enter Key.

• Scroll using the Navigation Keys to select the desired Ringtone.

• Press Enter Key.

To Play Key Tone,

• Scroll using the Navigation Key to select Play Key Tone.

• Press Yes Key.

Press Exit.

Ringer Selection

• Scroll using the Navigation Key to select Ringer Selection.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired option — Ring on Speaker, Ring on Headset.

• Press Select Key.

Matrix EON510/VP510 User Guide 47

Ringer Volume
• Scroll using the Navigation Key to select Ringer Volume.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired volume level.

• Press Select Key.

Ringer Mode
• Scroll using the Navigation Key to select Ringer Mode.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired mode — Ring Immediate, Ring If Idle, Ring After
Delay, Ring Off.

• Press Select Key.

For the following types of Incoming calls, ringtone will always be played even if you have set the Ringer
Mode as Ring Off.
• Emergency Reporting call
• Alarm call
• Reminder call

Ringer Auto Acknowledge Timer

• Scroll using the Navigation Key to select Ringer Auto Ack Timer.

• Press Select Key.

• Enter the time.

To disable the timer, set the time as 00. Set the timer to the desired value (01 to 99 seconds) to enable.

If you set this timer as 00 , the Ringer Auto Acknowledgement is disabled and you must acknowledge the
incoming call ring manually by pressing the Acknowledge (Ringer Acknowledge) DSS key or by answering
the call. If you do not acknowledge, the ring will be played till you answer/reject the call.

Call Answer Type

• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Call Answer Type.

48 Matrix EON510/VP510 User Guide

 • Press Select Key.

• Scroll using the Navigation Keys to select the desired option — Manual or Auto.

• Press Select Key.

Headset Connectivity
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Headset Connectivity.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired option — Headset Not Connected or Headset
Connected.

• Press Select Key.

Display Settings
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Display Settings.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired option — LCD Back Light Level or LCD Contrast
Level.

• Press Select Key.

• Scroll using the Navigation Keys to set the desired Level for the option you select.

• Press Select Key.

You can also set the timer to off the LCD Back Light. To do so,

• Scroll using the Navigation Key to select Display Settings.

• Press Select Key.

Matrix EON510/VP510 User Guide 49

 • Scroll using the Navigation Key to select LCD Back Light Off Timer.

• Press Select Key.

• Enter the desired time.

If you set this timer as 000, the Backlight will always remain on.

Language Selection
• Press Menu Key.

• Scroll using the Navigation Key to select Phone Settings.

• Enter User Password.

• Scroll using the Navigation Key to select Language Selection.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired language.

• Press Select Key.

50 Matrix EON510/VP510 User Guide

CHAPTER 11 Making Calls

There are multiple ways of making calls from the Phone. Among them, most convenient ways include making calls
from Keypad or using the Dir Key or Logs Key or DSS Key.

Making Calls using Keypad

• Dial the desired extension number using the Keypad directly or lift the handset to dial the desired number.

To call an external number using a Trunk Access Code,

• Press the DSS Key assigned to the Trunk or dial the desired Trunk Access Code.

• Dial the desired external number.

Consult your System Administrator to know the Trunk Access Code values.

To make an external call using the Global Directory2,

• Dial the Global Directory Access code (default: 8) followed by the Global Directory Index number.

Making Calls using Dir Key

• Press Dir Key.

• Enter the Initial letter(s) of the Contact’s name. The contacts name can be names of extension users,
contacts configured in global directory and personal directory.

2. The System maintains a system wide corporate directory containing the external numbers accessible to its registered extensions.
This is known as the Global Directory. You can get more information about Global Directory contact your System Administrator.

Matrix EON510/VP510 User Guide 51

 • Scroll using the Navigation Key to select the Contact from the matching entries.

• Press Call Key or Select/OK Key.

Making Calls using Logs Key

• Press Logs Key.

• Scroll using the Navigation Keys to the desired Call Log: Missed Calls, Answered Calls, Dialed Calls.

• Press Select Key.

• The phone displays the call log details by: Name, Date and Time.

• Scroll using the Navigation Key to the desired entry and press Call Key.

Making Calls using DSS Key

To call an internal number,

• Press the DSS Key assigned to the Extension / Department Group / Operator.

To call an external number,

• Press the DSS Key assigned to the Trunk.

• Dial the desired number.

52 Matrix EON510/VP510 User Guide

CHAPTER 12 Receiving Calls

You can either answer or reject an incoming call. You can also mute the ring of an incoming call.

Incoming Call Number

• Press Ans Key, to answer an incoming call.

• Press Silent Key, to mute the ring of an incoming call.

• Press Reject Key, to reject an incoming call.

If you have multiple incoming calls, scroll up/down using the Navigation Keys to select the incoming call you want to
answer. Press the Ans Key.

By default, the Call Appearance set for your extension is 2. To know more, see “Receiving a Waiting Call”.

Matrix EON510/VP510 User Guide 53

CHAPTER 13 Handling Multiple Calls

During an active call, you can access the features and facilities of the System. You can also make a new call.

Active Call Information

Context Sensitive Keys

• Press Rel Key to disconnect the active call.

• Press E.Hold Key, to put the call on Exclusive Hold. Refer “Call Hold”.

• Press G.Hold Key, to put the call on Global Hold. Refer “Call Hold”.

• Press Park Key, to park the call. Refer “Call Park”.

• Scroll using Navigation Key and press Dir Key. The active call is put on hold and you can select the
desired contact’s number from the list. Refer “Making a Second Call”.

Making a New Call

You can make a new call using the Keypad, Dir Key or Logs Key when the dialed number is ringing. When you
make a new call, the first dialed number will be disconnected automatically.

When the dialed number is ringing,

• Press New Key.

• Dial the desired number using the Keypad or Dir Key or Logs Key. Refer “Making Calls”.

Matrix EON510/VP510 User Guide 54

CHAPTER 14 Making a Second Call

You can make a second call using the Dir Key when you have an ongoing call or by putting an ongoing call on hold.

To make a Second Call using Dir Key,

• During an active ongoing call, scroll using Navigation Key to view the Dir Key option.

• Press Dir Key. The ongoing call is put on consultation hold.

• Enter the Initial letter(s) of the Contact’s name.

• Scroll using the Navigation Key to select the Contact from the matching entries.

• Press Call Key.

• After speech if you go On-Hook / Idle, the call of Party 2 will get transferred to the held call (Jessica
James).

To make a Second Call by putting a call on hold,

• During an active ongoing call, press E.Hold (Exclusive Hold) or G.Hold (Global Hold) Key.

Matrix EON510/VP510 User Guide 55

 • Dial the desired number.

To know more about Exclusive and Global Hold, see “Call Hold”.

56 Matrix EON510/VP510 User Guide

CHAPTER 15 Receiving a Waiting Call

During an ongoing call, you may receive another call. You can either answer or reject a waiting call.

• Press R+Ans Key, to release the first call and answer the waiting call.

• Press H+Ans Key, to put the first call on Exclusive Hold and answer the waiting call.

• Press Reject Key, to reject the call.

If there are multiple waiting calls, you may scroll up/down using the Navigation Keys to view the details of the
waiting calls and answer the call selectively.

The details of waiting calls are displayed only if the Call Appearances set for your extension is more than 1.
Contact your System Administrator to know the number of Call Appearances set for your extension.

Matrix EON510/VP510 User Guide 57

CHAPTER 16 Call Features

The Call features include all those features that you can access during a call. Availability of any feature depends on
the Class of Service (CoS) assigned to you by your System Administrator.

Call Hold
Call Hold enables you to put an ongoing conversation on hold.

Exclusive Hold
• During an ongoing call, press E. Hold Key or Hold Key.

To resume a call put on Exclusive Hold,

• Press Hold Key again.
or
• Press the DSS key assigned to the extension or the trunk put on Exclusive Hold. If the held party is an
internal extension, then you can also dial the extension number to resume the call.

Global Hold

• During an ongoing call, press G. Hold Key.

Matrix EON510/VP510 User Guide 58

To resume a call put on Global Hold,

• Press the DSS key assigned to the extension or the trunk put on Global Hold. If the held party is an internal
extension, then you can also dial the extension number to resume the call.

Matrix EON510/VP510 User Guide 59

Call Transfer
Call Transfer enables you to relocate an existing call to another extension/external number. Calls can be
transferred after notifying the destination extension/external number about the impending transfer (Attended
Transfer) or can be transferred directly without notification (Unattended Transfer).

Unattended Transfer
• During an ongoing call, press Transfer Key. The ongoing call is put on consultation hold.

• Dial the number of the desired party to whom you want to transfer the call. You can make the call using the
Keypad or Dir Key or Logs Key. To know more, see “Making Calls”.

• The dialed number rings.

• Press T’fer Key or Transfer Key or go On-Hook, to transfer the call.

• Press Back Key, to return to the party on consultation hold.

If the party to whom the call is transferred, does not answer, the call will be returned back to you.

Attended Transfer
• During an ongoing call, press Transfer Key.

• Dial the number of the desired party to whom you want to transfer the call. You can make the call using the
Keypad or Dir Key or Logs Key. To know more, see “Making Calls”.

60 Matrix EON510/VP510 User Guide

 • The dialed party answers the call.

• Press Transfer Key or go On-Hook, to transfer the call.

• Press Back Key, to return to the party on consultation hold.

Transferring a call using DSS Key

• During an ongoing call, press Transfer Key.

• Press the DSS Key assigned to the extension, to transfer the call to an internal number.
or
• Press the DSS Key assigned to the trunk and dial the desired external number, to transfer the call to an
external number.

• Press Transfer Key or go On-Hook.

Matrix EON510/VP510 User Guide 61

One Touch Transfer
The One Touch Transfer feature enables you to transfer an ongoing call from one extension to another fixed
extension without putting the call on hold or dialing the destination extension number.

You can access One Touch Transfer only during an ongoing 2-way speech. A held or a waiting call cannot be
transferred using One Touch Transfer.

To use One Touch Transfer you must configure the destination number. To do so,

• Press the Menu Key.

• Scroll using the Navigation Key to select One Touch Transfer.

• Press Select Key.

• Scroll using the Navigation Key to select Set Transfer Number.

• Press Select Key.

• Enter the extension number to which you wish to transfer the call.

To use One Touch Transfer,

• During an ongoing call, press the DSS Key assigned to One Touch Transfer.

• The call is transferred to the configured extension.

If you do not wish to use One Touch Transfer, you can also transfer the call using the DSS Key assigned to an
extension. For detailed instructions, see “Transferring a call using DSS Key”.

62 Matrix EON510/VP510 User Guide

Call Toggle
Call Toggle allows you to switch between an active call and a held call.

• During an ongoing call, press Transfer Key.

• Dial the number of the desired party. You can make the call using the Keypad or Dir Key or Logs Key. To
know more, see “Making Calls”.

• When the dialed party answers the call, press Toggle Key. Speech is established with the party on hold.
The active call is put on hold.

• Repeat the previous step again, to talk to the party on hold.

In this way, you can talk to both the parties alternately.

Matrix EON510/VP510 User Guide 63

Conference 3-Party
In Conference 3-Party, you can talk to two persons simultaneously. You can merge two separate calls to create a 3-
way speech.

• During an ongoing call, press Conference Key.

• Dial the number of the desired party with whom you want to make a conference. You can make the call
using the Keypad or Dir Key or Logs Key. To know more, see “Making Calls”.

• The dialed party answers the call.

• Press Conf Key or Conference Key.

A 3-party Conference is established.

Splitting the Conference to make a Private Talk

You can split the 3-Party Conference into two separate calls and talk to each party separately to make a private
talk.

• Press Toggle Key during a Conference.

• Speech is established with the first party. The second party is put on hold.

64 Matrix EON510/VP510 User Guide

Terminating the Conference
You can terminate the Conference at any point of time.

• Press Disc Key during a Conference. All the participants in the conference are disconnected.

Matrix EON510/VP510 User Guide 65

Multiparty Conference

A Multiparty Conference3 is a conference of more than three participants. Adding the fourth participant to an
established 3-Party Conference creates a Multiparty Conference.

During an active 3-Party Conference,

• Press Add Key, to add a new participant.

• Dial the desired number using the Keypad or Dir Key or Logs Key. To know more, see “Making Calls”.

• The dialed party answers the call.

• Press Conf Key or Conference Key.

A Multiparty Conference is established.

• Similarly you can add other participants.

In Multiparty Conference, other participants can add / remove a new participant or terminate the conference
depending on the level of access provided to them in the Class of Service (CoS) by the System
Administrator.

3. The number of participants in the Conference depends on the variant of the System with which your application is registered. For
details, contact your System Administrator.

66 Matrix EON510/VP510 User Guide

Removing a Participant from the Conference
• During a Conference, press Remve Key.

• The list of participants is displayed on the phone’s LCD.

• Scroll using the Navigation Keys to select the desired participant you wish to remove from the Conference.

• Press Select / OK Key to remove the selected participant.

Temporary Leaving and Rejoining the Conference

• Press Leave Key, to Temporarily Leave the Conference.

• Press Conference Key, to Rejoin the Conference.

Terminating or Permanently Leaving the Conference

• Press End Key, to Terminate the Conference.

Matrix EON510/VP510 User Guide 67

Auto Callback (ACB)
When the dialed extension is busy or not answering your call, you can set Auto Callback (ACB) to avoid dialing the
same number repeatedly. You can set Auto Callback for a single extension only.

Setting Auto Callback

• Dialed extension is busy.

• Press AutCB Key.

• Similarly, you can set Auto Callback when the number is ringing.

• When the extension user is available, the System will automatically place the call on your extension.

Auto Callback Notification on the Home Screen

• After you set Auto Callback, the Callback Notification appears on the Home screen.

Canceling Auto Callback

To Cancel Auto Callback,

• Dial 102
or
When the system places the Auto Callback call on your extension, press Cancel Key.

68 Matrix EON510/VP510 User Guide

Auto Redial
When the dialed external number is busy, you can set Auto Redial to avoid dialing the same number repeatedly.
The system repeatedly checks the busy line till it is free. When the called number is no longer busy, the extension
of the caller rings. You can set Auto Redial for multiple external numbers. Maximum 50 Auto Redials can be set by
users.

Setting Auto Redial

• The external number you are trying is busy.

• Press the DSS Key assigned to Auto Redial.

or
Dial 17

• When the number is available, the System will automatically place a call on your extension.

Canceling Auto Redial

To Cancel Auto Callback,

• Dial 1070
or
When the system places the Auto Callback call on your extension, press Cancel Key.

Matrix EON510/VP510 User Guide 69

Account Code
Account Codes are useful when you have to make external calls to third parties on behalf of your clients. This
feature is useful in consultant firms, law firms or media agencies where employees need to make external calls on
behalf of their clients.

Details of these calls are recorded with the assigned Account Code in SMDR (Station Message Detail Recording).

You can assign Account Code, By Number or By Name.

To assign Account Code by Number,

• On the Home Screen, scroll using Navigation Key to view the other options. Press A/C C Key.

• Enter Account Code Number manually.

• Dial the desired external number.

To assign Account Code by Name,

• On the Home Screen, scroll using Navigation Key to view the other options. Press A/C N Key.

• Enter Account Code Name. You may enter the initials letters, the list of Account Names will appear on
the phone’s display.

• Scroll using the Navigation Key to select the desired name and press Select.

70 Matrix EON510/VP510 User Guide

 • Dial the desired external number.

Forced Account Code

Forced Account Code comes into play when you are required to enter the Account Code every time you dial an
external number.

• Dial the Trunk Access Code.

• The message ‘Account Code Required’ is displayed on the LCD of your phone.

• Dial the Account Code.

• Dial the external number.

Matrix EON510/VP510 User Guide 71

Authority Code4
Authority Code is a unique password-protected code with an associated Class of Service, Toll Control and Call
Budget. Using this code you can make calls or access features from any other extension as per the Class of
Service and Toll Control assigned to your code.

To be able to Walk-In into your extension,

• Press the DSS Key assigned to Walk-In Class of Service.

or
Dial 111

• Scroll using the Navigation Key to select Walk in by Authority code.

• Press Select Key.

• Enter the Authority Code (The code is a three digit number).

• Enter the Password assigned to you for the code.

The system will allow you to make calls as per the Call Privilege assigned to the Authority Code dialed by
you. When you go idle, the Call Privilege is cleared.

4. This feature is not supported in ETERNITY NE.

72 Matrix EON510/VP510 User Guide

Barge-In
Using Barge-In, you can break into an ongoing conversation, between two extension users or between an
extension user and an external number.

The called extension gets beeps for the duration of the Barge-In Timer and can answer the waiting call. If the
waiting call is not answered before the expiry of the timer, speech is automatically established and the first ongoing
call is put on hold.

• The dialed number is busy.

• Press Barge Key.

• The called extension gets beeps during the ongoing conversation. If the called extension user answers the
waiting call, speech is established else system forcibly connects the call and speech is established.

Matrix EON510/VP510 User Guide 73

Background Music5
Using Background Music you can listen to music on your extension as you work, without affecting communication
(incoming and outgoing calls). Music will be played on the speaker of the phone when the phone is idle.

This feature is supported in EON510 only.

To start Background Music,

• Press the Menu Key.

• Scroll using the Navigation Key to Background Music.

• Press Select Key.

or
Dial 1099

To stop the Background music,

• Follow the same steps as above.

or
Dial 1099

5. This feature is not supported in PRASAR UCS, ANANT UCS and ETERNITY NE.

74 Matrix EON510/VP510 User Guide

Call Chaining
You can use Call Chaining when you want transferred calls to be returned back to you, after the conversation
between the caller and the extension/external number to which it is transferred ends.

• During an ongoing call, press the DSS Key assigned to Call Chaining.
or
• Press Transfer Key and dial 1050.

• The call is chained.

• Complete the Transfer to the desired party. For instructions, see “Call Transfer”.

• The chained call will return back to you as soon as their conversation ends.

Matrix EON510/VP510 User Guide 75

Call Park
Call Park allows you to place a call on Hold, so it can be retrieved from the same or another extension of the
system.

There are two types of Call Park facility:

• Call Park-General Orbit: The calls can be parked either manually or automatically in the General Orbit.
The calls parked in the General Orbit can be retrieved from any extension including your own extension.
General Orbit number can vary from 2 to 9.

• Manual Call Park: You can manually park calls in any of the 8 'general' Orbits, which are like fictional
extensions located in the system. The calls parked in the General Orbit can be picked up from any
extension by dialing the General Orbit Number. At a time, only one call can be parked in each General
Orbit.

You can assign a separate DSS key for each General Obit, this will help you to know the status of the
Orbit - available, occupied. During an ongoing call, you can park the call by pressing the DSS key of the
available orbit depending on the LED indication. When the call is parked in the orbit, the LED blinks in
blue and when it is free, the LED is off.

• Auto Call Park: The calls can be parked automatically as well. When the DSS key assigned to General
Call Park - Auto is pressed, the system searches for a free General Orbit (2 to 9) and parks the call in
the free orbit. The Orbit number is then displayed on the phone’s LCD. At a time, only one call can be
parked in each General Orbit.

• Call Park-Personal Orbit: The call parked in the Personal Orbit can be retrieved from your extension only.
Personal Orbit is always 1.

To Park a call,

• During an ongoing call, press Park Key.

Or
Press the DSS key assigned to General Call Park-Auto.
Or
• Press Transfer key and dial 115.

• Enter Orbit Number.

Enter 1 to Park the call in the Personal Orbit.

Enter any number from 2 to 9 to Park the call in the General Orbit.

76 Matrix EON510/VP510 User Guide

To park a call manually in the available (indicated through LED) General Orbit:

• During an ongoing cal, press the DSS key assigned to specific General Orbit (2-9).

Once the call is parked in the specific free orbit, a confirmation message appears on the LCD of the phone
— Call Parked in Orbit X (where value of X may vary from 2 to 9) and the LED of the assigned DSS key
blinks in blue.

To Park a call automatically in the General Orbit,

• During an ongoing call, scroll using Navigation Key to view the other options.

• Press Apark key.

Or
• Press Transfer key and dial 115-0
Or
Press the DSS key assigned to General Call Park-Auto.

The system searches for the available free General Orbit and parks the call in it.

Once the call is parked automatically in the free orbit, a confirmation message appears on the LCD of the
phone — Call Parked in Orbit X (where value of X may vary from 2 to 9).

To retrieve the parked call,

• Press the DSS Key assigned to the extension or dial 116 - Orbit Number (Personal Orbit 1; Global Orbit 2
to 9).

If you do not retrieve the parked call, the call will land on your extension automatically after the expiry of the
Call Park Timer (configurable, default: 5 minutes).

Matrix EON510/VP510 User Guide 77

Conversation Recording
You can record an ongoing conversation (with extension users or external parties) in your Voicemail box.

To use Conversation Recording, make sure the Voicemail System is available in the System. Contact your
System Administrator for more information.

Use this feature in accordance to the local privacy laws. Matrix Comsec will not be responsible for any
misuse of this feature.

To record an ongoing conversation,

• Press Rec Key (the called party is put on hold and music on hold is played).
or
Press Transfer Key (the called party is put on hold and music on hold is played) and dial 1095

• Speech is resumed with the called party and recording starts. The called party will get a beep once to
indicate that the call is being recorded.

• The recording will stop if either party disconnects the call.

Listening to the Recorded Conversation

You must access the Voicemail, to listen to the recorded conversation. Refer “Voicemail” for more details.

78 Matrix EON510/VP510 User Guide

DSS Call Pick-Up
DSS Call Pick-Up allows you to answer calls ringing on other extensions or incoming calls on trunks by pressing
the DSS Keys assigned to those extensions/trunks from your phone.

There are two types of DSS Call-Up:

• DSS Call Pick-Up-Station - internal or external calls ringing on any extension, can be picked-up by
pressing the DSS Key assigned to that extension on your phone.

• DSS Call Pick-Up-Trunk - incoming calls on any trunk for any extension can be picked-up by pressing the
DSS Key assigned to that trunk on your phone.

DSS Call Pick-Up - Station

To answer the call ringing on another extension,

• When the DSS Key assigned to the extension blinks fast in Blue color, press the DSS Key.

• Speech with calling party.

DSS Call Pick-Up - Trunk

To answer the call ringing on the trunk,

• When the DSS Key assigned to the trunk blinks fast in Violet color, press the DSS Key.

• Speech with calling party.

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Emergency Call
You can dial Emergency numbers immediately without any blocking.

To dial an Emergency number,

• Go Off-Hook.

• Dial the Emergency Number.

or
Dial Trunk Access Code followed by the Emergency Number.

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Forced Answer
When there is no response from the called extension, you can forcibly make the user answer your call. The speaker
of the called extension will be turned ON and you will be connected to the called party immediately.

Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone (DKP) or an
Extended IP Phone and when the phone is idle. Forced Answer cannot be used on SPARSH M2S users.

• The dialed extension is ringing.

• Press Force Key.

• Speech is established as the called party’s Speaker is turned on automatically.

Matrix EON510/VP510 User Guide 81

Forced Disconnection
Forced Call Disconnection enables you to disconnect a busy extension or a trunk when required and free the
system resources for your use.

• The dialed extension is busy.

• Scroll using Navigation Key to view the other options. Press Break Key.

• The call between the busy extensions disconnects.

• Similarly, you can also forcibly disconnect a busy trunk.

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Flashing on Trunks
Flashing on Trunks helps the system to identify the codes of the features of the central office dialed by you, on the
trunks. For example the Call Waiting or Call Forward Services provided by the Service Providers.

• During an ongoing call, press the DSS Key assigned to Flashing on Trunks.

• Dial the service provider feature access code.

or

• Press Transfer Key, dial * followed by the service provider feature access code.

Matrix EON510/VP510 User Guide 83

Headset
Using the Headset feature you can switch the speech path to the Headset directly. To use the Headset, you must
enable the option Headset Connected. For instructions, see “Headset Connectivity” in “Customizing Your Phone”.

You can also get the ring on the headset, if required. To do so, set the Ringer Selection option as Ring on
Headset. For instructions, see “Ringer Selection” in “Customizing Your Phone”.

To use this feature make sure you have connected a compatible Headset to the phone.

To enable the Headset mode,

• Press Headset Key. The LED of the Headset Key glows in blue.

To disable the Headset mode,

• Press Headset Key. The LED of the Headset Key is turned off.

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Interrupt Request
Interrupt Request allows you to break into an ongoing conversation by intimating the extension user about the
interruption.

The called extension gets beeps for the duration of the Interrupt Request Timer and can answer the waiting call. If
the waiting call is not answered before the expiry of this timer, the waiting call is disconnected.

• The dialed number is busy.

• Press Camp Key.

• The called extension is busy. If the called extension user answers the waiting call, speech is established
else it is disconnected.

Matrix EON510/VP510 User Guide 85

Last Number Redial
Using Last Number Redial you can redial the last number string dialed from your extension.

To make a call to the last number,

• Press Redial Key.

• The list of last 16 numbers dialed from your extension appears on the LCD.

• Scroll using the Navigation Key to select the desired number.

• Press Select Key.

The Redial list will be cleared when the system restarts.

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Last Caller Recall
Using Last Caller Recall you can trace the extension that last made the call to your extension.

To make a call to the last extension number,

• Press the DSS Key assigned to Last Caller Recall.

or
Dial 1092

• The last extension number is dialed.

Matrix EON510/VP510 User Guide 87

Message Wait
You can set Message Wait on other extensions to deliver important messages. Message Wait will be indicated to
users according to the Type of Message Wait Indication set for their extensions, contact your System Administrator
for details.

Set Message Wait

• When the dialed extension is ringing.

• Press Msg Key. You get confirmation tone.

• Similarly, you can set Message Wait when the number is busy.

If the extension on which you set Message Wait is an EON510/VP510 user, the LED of the Voicemail Key
glows in Blue. It is the Message Wait notification provided to the user. When the user dials the feature
access code to Retrieve Message Wait, the call will be placed on your extension.

Message Wait can be set for one extension only but you can leave multiple messages in the mailbox of
extension users using Voicemail.

Cancel Message Wait

• Dial 1076

All the Message Wait set by you will be cleared.

Retrieve Message Wait

• Press DSS Key assigned to Retrieve Message Wait.
or
Dial 1077

• The call will be placed on the extension that has set Message Wait.

After this, if the Voicemail Key still glows in Blue, it means that there are other Message Wait requests
set on your extension. You need to dial the Retrieve Message Wait access code again.

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 Voice Mail has priority over extension Message Wait set by extensions. If an extension user has both
Message Wait and a new Voice mail, and when the extension user presses the Retrieve Message Wait Key
or dials the feature access code to Retrieve Message Wait, the call will first be placed to the Voice Mail
System. When the extension user presses the Retrieve Message Wait Key again, the call will be placed on
the extension that set Message Wait.

Matrix EON510/VP510 User Guide 89

Mute
This feature helps the you to disconnect the speech transmission path in the middle of a conversation. You can still
listen to the opposite party because the receiving path remains connected. Mute is useful when you want to consult
someone in the middle of a conversation, but do not want the opposite party to listen to your discussion.

To mute a call before making a call,

• Press Mute Key. The LED of the Mute Key glows in Blue.

• Dial desired number.

To mute a call during speech,

• Press Mute Key. The LED of the Mute Key glows in Blue.

To unmute a call during speech,

• Press Mute Key again. The LED of the Mute Key is turned off.

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Raid
Raid allows you to interrupt a telephone conversation between two extension users, turning the conversation into a
three-way call.

You can use Raid to land in a conversation between two extension users, and between an extension user and an
external caller, with a warning beep to the extension user. The extension user will hear a beep when you raid and
you will enter into three-way speech with both parties.

• The dialed number is busy.

• Scroll using Navigation Key to view the other options. Press Raid Key.

• 3-way speech is established.

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Trunk Reservation6
Trunk Reservation enables you to reserve a trunk for your exclusive use, for a specific duration as configured in the
Trunk Reservation Timer.

Reserving a Trunk
You can access a trunk by dialing Trunk Access Code (TAC) or using Selective Port Access. To know more about
Selective Port Access, see “Selective Port Access”.

• Accessed trunk is busy.

• Press the DSS Key assigned to Trunk Reservation

or
Dial 6

• When the trunk is available, the system will automatically place the call on your extension.

Canceling Trunk Reservation

• Dial 102
or
If not canceled manually, Trunk Reservation will be canceled automatically after the expiry of the Trunk
Reservation Timer.

6. This feature is not supported in PRASAR UCS and ANANT UCS.

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CHAPTER 17 Contacts

The Contacts list displays the Extensions, Corporate Directory (Global Directory) and well as Personal Directory
contacts.

Viewing Contacts
• Press Dir Key on the Home Screen.

• Enter the Initial letter(s) of the Contact’s name.

• Scroll using the Navigation Key to the desired Contact from the matching entries.

• Press Call Key.

You can only Call the desired contact from the list. To Add, Edit or Delete a contact, refer “Adding
Contacts” and “Editing and Deleting Contacts”.

Matrix EON510/VP510 User Guide 93

Adding Contacts
You can add new contacts to the existing Contacts list using the Add Contacts option.You can add a contact using
the Menu only.

You can add new contacts only if, Global Directory Part-1 and Global Directory Programming, both
options are enabled in the Class of Service (CoS) assigned to you. The new contact will be added in
Global Directory Part-1 of the System.

To add a new Contact,

• Press the Menu Key.

• Scroll using the Navigation Key to select Contacts.

• Press Select Key.

• Select Add and press Select Key.

• Enter the Name and press Select / OK Key. Then enter Number and press Select / OK Key.

• The contact is automatically stored at a free index number. The phone’s LCD displays the Index at which it
is stored.

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Editing and Deleting Contacts
You can edit or delete contacts, if required.

You can Edit.and/or Delete Global Directory Contacts only. The changes you make will be applicable to all
the users of the system.

You can edit and/or delete contacts only if, Global Directory Part-1 and Global Directory
Programming, both options are enabled in the Class of Service (CoS) assigned to you.

Editing Contacts

• Press the Menu Key.

• Scroll using the Navigation Key to select Contacts.

• Press Select Key.

• Select Edit and press Select Key.

• Enter the Initial letter(s) of the Contact’s name.

• Scroll using the Navigation Key to the desired Contact from the matching entries. Press Select Key.

• Edit the Name, if required and press Select / OK Key.

• Edit Number, if required and press Select / OK Key.

Deleting Contacts
• Press the Menu Key.

• Scroll using the Navigation Key to select Contacts.

• Press Select Key.

Matrix EON510/VP510 User Guide 95

 • Select Delete and press Select Key.

• Enter the Initial letter(s) of the Contact’s name.

• Scroll using the Navigation Key to the desired Contact from the matching entries. Press Select Key.

• The selected contact is deleted.

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CHAPTER 18 Call Logs

Call Logs displays the history of all Missed, Answered and Dialed Calls.

Viewing Call Logs

To view the Call Logs,

• Press Logs Key on the Home Screen.

• Scroll using the Navigation Keys to the desired Call Log: Missed Calls, Answered Calls, Dialed Calls.

• Press Select Key.

• The phone displays the list of last 20 calls. The details displayed are: Name, Date and Time.

• Scroll to the desired entry using the Navigation Key.

• Press View Key, to view the number of the selected contact.

• Press Call Key, to make a call.

• Press Back Key, to select another Call Log.

Matrix EON510/VP510 User Guide 97

 Some entries in the Call Logs may appear as Unknown/Private, if the Number of that entry is not
available. Calls cannot be made to these numbers.

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Creating New Contacts from Call Logs
You can create new contacts for external numbers that appear in the Call Logs. You can add the number to the
Global Directory.

To add the number as a new contact,

• Press Logs Key on the Home Screen.

• Scroll using the Navigation Keys to the desired Call Log: Missed Calls, Answered Calls, Dialed Calls.

• Press Select Key.

• The phone displays the call log details by: Name, Date and Time.

• Scroll to the desired entry using the Navigation Keys.

• Press View Key.

• Then press Save Key to save the contact as a Global Directory contact.

• Enter the Name and press Save Key again.

• The entry is automatically stored at a free index number. The phone’s LCD displays the Index at which it is
stored.

Matrix EON510/VP510 User Guide 99

 You can add new contacts only if, Global Directory Part-1 and Global Directory Programming, both
options are enabled in the Class of Service (CoS) assigned to you. The new contact will be added in
Global Directory Part-1 of the System.

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Editing an Entry before Placing a Call
You can edit an external number present in the Missed or Received or Dialed Call Logs list.

To edit an entry in the Call Log,

• Press Logs Key on the Home Screen.

• Scroll using the Navigation Keys to the desired Call Log: Missed Calls, Answered Calls, Dialed Calls.

• Press Select Key.

• The phone displays the call log details by: Name, Date and Time.

• Scroll to the desired entry using the Navigations Key.

• Press View Key.

• Press Clear Key to edit a single digit. You can edit the entry as per your requirement.

• Press Call Key to make a call.

• Press Save Key to save the changes you made.

• Press Back Key to view the list of entries in the call log.

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Missed Call Notification
If you have missed any calls,

• a Missed Call Notification appears on the Home Screen.

• the Ringer LED will turn 1 second on and 5 seconds off.

To view the missed calls,

• Press Logs Key on the Home Screen.

• Make sure the Missed Calls log is selected.

• Press Select Key.

• The phone displays the call log details by: Name, Date and Time.

• Scroll to the desired entry using the Navigations Key.

• Press View Key, to view the number of the selected contact.

• If you wish to call, press Call Key.

As soon as you access the Missed Calls log, the notification will disappear.

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CHAPTER 19 Other Features

Alarm and Reminder

Alarm and Reminder is a signal set to remind you of some important event/task on a specific date and/or time. It is
an efficient and user friendly feature that is available to all the users. You can set/cancel Alarms and Reminders
yourself or an Operator can do it for you.

To Set an Alarm,

• Press the Menu Key.

• Scroll using the Navigation Key to select Alarm.

• Press Select Key.

• Scroll to Enter Time HHMM.

• Enter the time.

• The Alarm is set and the Alarm Notification appears on the Home Screen.

To Cancel all the Alarms,

• Press the Menu Key.

• Scroll using the Navigation Key to select Alarm.

• Press Select Key.

Matrix EON510/VP510 User Guide 103

 • Scroll to Cancel All Alarms and press Select / OK Key.

To Set a Reminder,

• Press the DSS Key assigned to Reminder.

or
• Dial 162

• Scroll to select Enter Date MMDDYYYY-HHMM.

• Enter the date and time as per the format. The reminder is set.

To Cancel all the Reminders,

• Press the DSS Key assigned to Reminder.

or
• Dial 162

• Scroll to select Cancel All Reminders.

• Press Select / OK Key.

• The time will be displayed as per the Time Format select by your System Administrator.
• If you set an Alarm, by default the Alarm Type you will be able to set is Once only and the Alarm
serving mechanism is Automated. If you want access to set Daily Alarms as well as if you want access
to the serving mechanism Personalized, contact your System Administrator.

104 Matrix EON510/VP510 User Guide

An Alarm/Reminder Call
• At the set time, the Alarm call rings.

• Press Ans Key. You get music on hold.

• Press Silent Key, to mute the ring.

• Press Reject Key, to reject the call.

• Similarly, you can answer or reject a Reminder call.

Alarm/Reminder Call with Snooze

The Snooze option is set for the Alarm/Reminder Call to ensure that the call is acknowledged by the users.

• Press Ans Key when the Alarm/Reminder call rings.

• Press Ack Key to acknowledge the call.

Matrix EON510/VP510 User Guide 105

Call Forward
You can forward your calls to a pre-programmed destination number using Call Forward.

The Call Forward screens differ according to the System (Server) with which EON510/VP510 is connected.

If your phone is connected with ETERNITY LE, ME, GE, PE, SARVAM UCS, PRASAR UCS or ANANT UCS you
can set Call Forward as well as Call Forward Scheduled. Call Forward Scheduled is when call forward can be set
separately for each time zone — Working Hours, Break Hours and Nonworking Hours.

If your phone is connected with ETERNITY NE, you can set Call Forward as well as Call Forward Scheduled. Call
Forward Scheduled is when call forward can be set separately for Day Time and Night/Break Time.

Setting Call Forward

To Set Call Forward,

• Press Fwd Key on the Home Screen.

• Scroll using the Navigation Keys to select the desired type of Call Forward — Forward Unconditionally,
Forward On Busy, Forward On No Reply, Forward On Busy/No Reply.

• Press Select Key.

• Enter Forward to Number.

• To forward calls to an internal number, dial the desired number directly.

To forward calls to an external number, dial the Trunk Access Code (TAC) followed by the desired number.

Call Forward is set and the set indication appears on the Home Screen.

To Cancel Call Forward,

• Press Fwd Key again on the Home Screen.

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 • Scroll using the Navigation Key to select Cancel Call Forward.

• Press Select Key.

You can also set/cancel Call Forward from the Phone Menu.

Dual Ring
Dual Ring enables you to play ring simultaneously on your phone and the destination phone.

To Set Dual Ring,

• Press Fwd Key on the Home Screen.

• Scroll using the Navigation Key to select Dual Ring.

• Press Select Key.

• Scroll using the Navigation Key to select Dual Ring On and press Select Key.

To Cancel Dual Ring,

• Press Fwd Key on the Home Screen.

• Scroll using the Navigation Key to select Dual Ring.

• Press Select Key.

Matrix EON510/VP510 User Guide 107

 • Scroll using the Navigation Key to select Dual Ring Off and press Select Key.

Dual Ring can be set/canceled individually for each time zone.

Setting Call Forward-Scheduled

You can set Call Forward for each time zone separately. This is know as Call Forward-Scheduled.

To set Call Forward-Scheduled,

• Press the DSS Key assigned to Call Forward-Scheduled

or
Dial 1175

• Scroll using the Navigation Keys to select the desired time zone — Working Hours, Break Hours,
Nonworking Hours.

• Press Select Key.

• Scroll using the Navigation Key to select the desired type of Call Forward — Forward Unconditionally,
Forward On Busy, Forward On No Reply, Forward On Busy/No Reply.

• Press Select Key.

• Enter Forward to Number.

• To forward calls to an internal number, dial the desired number directly.

To forward calls to an external number, dial the Trunk Access Code (TAC) followed by the desired number.

To cancel Call Forward-Scheduled,

• Press the DSS Key assigned to Call Forward-Scheduled

or
Dial 1175

• Scroll using the Navigation Key to select Cancel Call Forward.

108 Matrix EON510/VP510 User Guide

 • Press Select Key.

• When you cancel Call Forward - Scheduled, it is canceled for all time zones.

• If you have set Call Forward and Call Forward - Scheduled, both need to be canceled separately.

You can also set Dual Ring for each time zone. To do so, follow the same steps as mentioned above to set Call
Forward for each time and within that select the Dual Ring On option.

Matrix EON510/VP510 User Guide 109

Do Not Disturb
Do Not Disturb (DND) prevents incoming calls from landing on your extension.

Setting Do Not Disturb

• Press DND Key.

• Scroll using the Navigation Keys to select the type of calls for which you want to set DND — All Calls,
Internal Calls, External Calls.

• Press Select Key.

• The LED of the DND Key glows in Blue.

Set Do Not Disturb Message

• Press DND Key.

• Scroll using the Navigation Key to select Set DND Message. This message will be displayed to the caller
(provided the phone supports CLI display).

• Press Select Key.

• Scroll using the Navigation Keys to select the desired DND message — Unavailable, In a Meeting, In a
Conference, Try on Mobile, On Vacation, On Business Trip, Out of Office, With a Guest.

• Press Select Key.

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Canceling Do Not Disturb
• Press DND Key again.

• Scroll using the Navigation Key to select Cancel DND.

• Press Select Key.

• The LED of the DND Key is turned off.

You can also set/cancel DND from the Phone Menu.

Matrix EON510/VP510 User Guide 111

DND-Override
DND - Override allows you to place a call on the extension that has set DND.

• If the dialed extension has set DND, the DND message set is displayed on the phone’s LCD.

• Press Ovride Key.

• The dialed extension starts ringing.

112 Matrix EON510/VP510 User Guide

Presence
Using Presence, you can inform other users about your availability status. You can change your presence status.

You cannot use the default User Password (1111) to change your status. Make sure, you have changed it.
For detailed instructions, see “Change User Password”.

Changing Your Presence Status

• Press the Menu Key.

• Scroll using the Navigation Key to select User Status.

• Press Select Key.

or
Dial 104

• Enter Your User Password.

• Scroll using the Navigation Keys to select the desired Status — Preset, Auto Detect, Away, On the Phone,
Do Not Disturb, I am Mobile, In a Meeting, Out for a Meal, Out of Office, Absent.

• Press Select Key.

• Your Presence status is updated.

If you set Absent as your status, the Absent status icon appears on the Home Screen.

Matrix EON510/VP510 User Guide 113

Call Pickup
Pickup allows you to answer calls ringing on other extensions from your extension; without physically going to the
ringing extensions.

You can pick-up calls:

• Call Pickup - Group - extensions are assigned to Pick-Up Groups. Any extension in a Pick-Up Group can
answer calls ringing on other extensions within the same group only.

If you have a call ringing in the same Call Pickup Group, a Call Pickup Notification will be displayed on
your LCD as well as the phone back-light will be lit. Call Pickup Notification is applicable to SPARSH
VP510 only. For details, refer to “Call Pickup Notification”.

• Call Pickup - Selective - calls ringing on any extension of the system can be answered.

Call Pickup-Group

To pick-up a ringing call within your group,

• Press Pickup Key on the Home Screen.

Call Pickup-Selective

To pick-up any ringing call,

• Press DSS Key assigned to Call Pickup-Selective.

or
Dial 12

• Dial the number of the extension you wish to pick.

Call Pickup Notification

When a call is ringing in the same Call Pickup Group, a notification will be provided on your phone (idle or dial
state). The phone LCD will be lit and it will display the name/number of the Caller as well as name/number of the
Called party.

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 • To receive the Call Pickup Notification on your SPARSH VP510, make sure the necessary Call Pickup
parameters are configured in the Server. To know more, contact your System Administrator.
• You may also refer the topic Configuring Matrix SPARSH VP510 in the respective Server System
Manual for more information.

• When a call is ringing within the same Call Pickup Group assigned to you, the Call Pickup Notification is
displayed on the LCD.

• Press Pickup Key to answer the call.

If names of the Caller and Called parties are not available, then their numbers will be displayed. For
example: 2002-> 2001. If name of either the Caller or Called party is available then the following will be
displayed: James -> 2001 or 2002 -> Joe.

Matrix EON510/VP510 User Guide 115

Cancel All Features
You can cancel all features set on your extension by dialing a feature access code or by pressing the Cancel Key
(in idle state).

When you dial the 'Cancel All Station Features' access code, the following features, if set, will be canceled from
your extension:
• Auto Answer
• Auto Call Back
• Auto Redial
• Background Music
• Call Forward
• Do Not Disturb
• Hot Line
• Trunk Reservation
• Walk-In Class of Service

When you press the Cancel Key, you can select the feature you wish to cancel.

To Cancel All Features,

• Press DSS Key assigned to Cancel All Features.

or
• Dial 1051

All the features are cancelled and a confirmatory message is displayed on your phone LCD.

To Cancel All Features using the Cancel Key,

• Press Cancel Key.

The list of features set by you appear on the LCD.

• Scroll using the Navigation Keys to select the feature you wish to cancel.

• Press Select Key.

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Dynamic Lock
Dynamic Lock allows you to change the Toll Control Levels (Calling Permissions) of your extension phone on your
own by dialing a code.

The System Administrator/Operator can also change the Toll Control Levels assigned to users. Contact your
System Administrator for details.

With this feature, you can prevent misuse of outgoing call facility from your extensions, in your absence. To use this
feature, you must set the Toll Control Level and the Lock Timer.

You cannot use the default User Password (1111) to set the Dynamic Lock. Make sure, you have changed
it. For detailed instructions, see “Change User Password”

Setting Dynamic Lock

To change the Toll Control Level,

• On the Home Screen, scroll using Navigation Key to view the other options.

• Press Dlock Key.

• Scroll using the Navigation Key to select Change Toll Ctrl Level.

• Press Select Key.

• Enter Your User Password.

Matrix EON510/VP510 User Guide 117

 • Scroll using the Navigation Key to select the desired Level — All Calls, Local Calls, National Calls, No
Calls.

• Press Select Key.

To change the Lock Timer,

• On the Home Screen, scroll using Navigation Key to view the other options.

• Press Dlock Key.

• Scroll using the Navigation Key to select Change Lock Timer.

• Press Select Key.

• Enter Your User Password.

• Enter desired Lock Time in minutes.

You can also set/cancel Dynamic Lock from the Phone Menu.

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Keypad Lock
You can lock your Keypad to avoid misuse of your extension phone, while you are away from your desk.

You cannot use the default User Password (1111) to Lock the Keypad. Make sure, you have changed it.
For detailed instructions, see “Change User Password”.

To Lock the Keypad,

• Press the Menu Key.

• Scroll using the Navigation Key to select Keypad Lock.

• Press Select Key.

• Enter Your User Password.

• The Keypad is locked and the lock icon appears on the Home Screen.

If your Keypad is locked,

• you can dial Emergency Numbers.
• during a call, you cannot access any Call feature.

To Unlock the Keypad,

• Follow the same steps as mentioned above.

• The Keypad is unlocked and the lock icon disappears.

To lock the Keypad using the Lock Key on the Dial Pad,

• Press the Lock Key on the Dial Pad.

• Press Lock Key.

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 • Enter Your User Password.

• The Keypad is locked and the lock icon appears on the Home Screen.

To lock the Keypad using the Lock Key on the Dial Pad,

• Press the Lock Key on the Dial Pad.

• Press Unlock Key.

• Enter Your User Password.

• The Keypad is unlocked and the lock icon disappears.

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Dial-In Conference
Dial-In Conference allows you to schedule a Multi-party conference in advance, so that the desired participants can
join the conference at the scheduled time.

Make sure, you know the valid Conference Numbers for the variant of the System with which your phone is
registered. For details, contact your System Administrator.

Variant Conference Number Range

SARVAM UCS ENT 01 to 15

SARVAM UCS SME 01 to 20

SARVAM UCS SOHO 1 to 2

PRASAR UCS 01 to 15

ANANT UCS 01 to 64

ETERNITY LE 01 to 15

ETERNITY ME 1 to 7

ETERNITY GE, ETERNITY PE 6S 1 to 5

ETERNITY PE 3SS, ETERNITY PE

1 to 2
3SP

Schedule a Dial-In Conference

• Dial *19

• Scroll using the Navigation Key to select Schedule Conference.

• Enter the Conference Number and the four digit Conference Password.

Matrix EON510/VP510 User Guide 121

 The Conference Password cannot be 1111.

Join/Leave/Cancel the Dial-In Conference

• Dial *19

• Scroll using the Navigation Key to select Include in Schd Conference.

• Enter the Conference Number and the four digit Conference Password.

• Press Add, to include another participant in the conference.

• Press Leave, if you wish to temporarily leave the conference. You can join the conference again at any
time. To do so, press the Conference Key.

• Press End, to terminate/cancel the conference.

After the Dial-In conference is initiated, it functions as a Multi Party Conference. See “Multiparty
Conference” for more details.

122 Matrix EON510/VP510 User Guide

Hotline
Hotline feature enables you to connect automatically to an extension (or, a Department Group) or an external
number or a trunk, whenever you lift the Handset or press the Speaker/Headset key.

Hotline can be:

• Immediate: As soon as you go OFF-Hook, you get connected to the desired hotline extension number,
department group, external number or outgoing trunk. Make sure the Hotline Timer is set to ‘00’ seconds
(default: 3 seconds).

• Delayed: As soon as you go OFF-Hook, the system plays Dial Tone and waits for the Hotline Timer
(default: 3 seconds). On the expiry of this timer, it connects you to the desired hotline extension number,
department group, external number or outgoing trunk.

Setting Hotline

• Press the Menu Key.

• Scroll using the Navigation Key to select Hot Line.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired option — Set HotLine: Stn/Dept, Set HotLine: OG
Trunk, Set HotLine: Ext Number.

• Press Select Key.

• If you select Set HotLine: Stn/Dept, enter the Station (Extension) or Department Group Access Code.

• If you select Set HotLine: OG Trunk, enter the Trunk Access Code.

• If you select Set HotLine: Ext Number, enter the Trunk Access Code followed by the desired number.

To set delayed Hotline for the option you select,

• Press the Menu Key.

• Scroll using the Navigation Key to select Hot Line.

• Press Select Key.

Matrix EON510/VP510 User Guide 123

 • Scroll using the Navigation Key to select Set HotLine Timer and enter the desired time.

Canceling Hotline

• Press the Menu Key.

• Scroll using the Navigation Key to select Hot Line.

• Press Select Key.

• Scroll using the Navigation Key to select Cancel HotLine.

• Press Select Key.

124 Matrix EON510/VP510 User Guide

Calling Line Identification Restriction
Using CLIR, you can hide your identity—name and number—from the called party.

Enable CLIR
• Press the DSS Key assigned to CLIR.
or
Dial 1031

Disable CLIR
• Press the DSS Key assigned to CLIR again.
or
Dial 1030

Matrix EON510/VP510 User Guide 125

Live Call Supervision
Using Live Call Supervision, you can know the last external number dialed by another extension.

To use Live Call Supervision,

• Press the DSS Key assigned to Live Call Supervision.

or
Dial 1098

• Enter the Extension Number to be supervised.

• The last external number out-dialed by the supervised extension number appears on the LCD.

126 Matrix EON510/VP510 User Guide

Live Call Screening (LCS)7
Using Live Call Screening you can screen callers before attending their calls.

This feature is supported in EON510 only.

To enable Live Call Screening,

• Press the DSS Key assigned to Live Call Screening.

or
Dial 1094

• Scroll using the Navigation Key to select LCS On.

To answer a caller who is recording a message in your mailbox,

• Go Off-Hook by pressing the speaker key or lifting the handset.

• Speak to the caller.

To ignore the message of the caller,

• Dial any digit.

To deactivate Live Call Screening,

• Press the DSS Key assigned to Live Call Screening.

or
Dial 1094

• Scroll using the Navigation Key to select LCS Off.

7. This feature is not supported in PRASAR UCS, ANANT UCS and ETERNITY NE.

Matrix EON510/VP510 User Guide 127

Paging

Paging allows you to make announcements to a group of extension users8 configured in a Page Zone. Extension
users you are Paging, can only listen to your announcement. To answer your live Paging Call, extension users
must use the feature Meet Me Paging from their extensions. To use Meet Me Paging, see “Meet Me Paging”.

To be able to make a Paging call to a group of extensions, you must know their Page Zone Number. The Page
Zone Number can vary from 01 to 12. Each Page Zone can have a maximum of 16 extensions.

To initiate a Paging announcement,

• On the Home Screen, scroll using Navigation Key to view the other options.

• Press Page Key.

• Press Select Key.

• Enter the Page Zone Number.

• Make your announcement. The speakers of the extensions configured in the specified Page Zone will be
turned on automatically.

8. These extensions must be either Matrix proprietary Digital Key Phones (DKP), or any type of SIP Phones (for example, Matrix propri-
etary Extended SIP Phones or any Standard (Open) SIP Phone which supports Auto Answer feature). A Public Address System
(PAS) connected to the Analog Output Port (AOP) of the ETERNITY, can also be included in a Page Zone. AOP is not supported in
SARVAM UCS, PRASAR UCS, ANANT UCS and ETERNITY NE.

128 Matrix EON510/VP510 User Guide

Follow Me
Using Follow Me you can make your calls follow you wherever you go. You can receive your calls on another
extension, whenever you want.

Setting Follow Me
• Press Fwd Key on the Home Screen.

• Scroll using the Navigation Key to select Follow Me From.

• Press Select Key.

• Enter the Source Station Number.

• Enter Your Password.

Canceling Follow Me
You can cancel Follow Me from your own extension only.

• Press Fwd Key on the Home Screen.

or
Dial 130

Matrix EON510/VP510 User Guide 129

Room Monitoring
Room Monitoring allows you to listen to conversations taking place in other locations where a Matrix proprietary
Digital Key Phone (DKP) or a Matrix proprietary Extended SIP Phone or a Standard (Open) SIP Phone supporting
Auto Answer feature is present.

To access this feature you must have higher Priority than the extension to be monitored.

Use this feature in accordance to the local privacy laws. Matrix Comsec will not be responsible for any
misuse of this feature.

To start Room Monitoring,

• Press the DSS Key assigned to Room Monitor.

or
Dial 1073

• Enter the Phone Number to be monitored.

130 Matrix EON510/VP510 User Guide

Selective Port Access
The System supports different trunk port types. Using Selective Port Access, you can access the desired trunk port.

The Port Types and Port Numbers differ according the variant of the System with which your phone is
connected. Contact your System Administrator for details.

To use Selective Port Access,

• Press the DSS Key assigned to Selective Port Access.

or
• Dial 69

• Scroll using the Navigation Keys to the desired Port Type — SLT Port, DKP Port, CO Port, BRI Port, T1E1
Port, E&M Port, MOB Port, SIP Port, Magneto Port, ISDN Terminal, SIP Extn Port, LD Port, Virtual Port.

• Press Select Key.

• Enter Port Number corresponding to the selected Port Type.

Matrix EON510/VP510 User Guide 131

Software Version/Revision Display
You can view the Software Version-Revision on your phone LCD.

To do so,

• Dial 1072-191

• The Version-Revision is displayed on the LCD.

132 Matrix EON510/VP510 User Guide

System Administrator (SA) Mode
You can enter the SA mode from the phone to execute the SA commands.

To enter the SA Mode,

• Press the DSS Key assigned to SA Mode.

or
Dial 1#92

• Enter the SA Password.

• You can now dial the desired SA command.

To exit the SA Mode,

• Dial Press the DSS Key assigned to SA Mode again.

or
Dial 1#92

Matrix EON510/VP510 User Guide 133

Meet Me Paging
Using Meet Me Paging, you can answer an active Paging Call and get connected to the Pager (the party who
initiated Paging) immediately. To know more about Paging, see “Paging”.

To respond to a Paging call, you must know the extension number of the Pager.

To answer a Paging call,

• Press the DSS Key assigned to Selective Port Access.

or
Dial 1093

• Enter Station Number (this is the Paging Extensions Number).

• You will be connected to the Pager immediately.

Meet Me Paging can be used only if the Paging call is active. Therefore, extension users who are paging
must keep their call active, if they want their call to be answered using Meet Me Paging.

134 Matrix EON510/VP510 User Guide

Open Cosec Door
Open Cosec Door allows you to open the COSEC door lock.

Make sure the COSEC Door Group is configured for COSEC Integration.

To open the Cosec Door,

• Dial *7.

• The Cosec Door opens.

Matrix EON510/VP510 User Guide 135

Voicemail
Voicemail feature allows you to access your Voice Messages saved in the corporate Voicemail box.

To access Voicemail(s), make sure the Voicemail System is available in the System. Contact your System
Administrator for more information.

Accessing Voicemails
• Press Voicemail Key.

• Follow the voice prompts.

• During the call you can press Rel Key, if you want to Release the call.

136 Matrix EON510/VP510 User Guide

Voice Help9
Voice Help allows you to record and play short (16 second duration) voice messages to provide quick help to
extension users. Voice Help messages may contain important instructions, or frequently accessed feature codes,
or important phone numbers, etc.

To access Voice Help,

• Press DSS Key assigned to Voice Help.

or
Dial 1090

• The Voice Help message will be played.

• Press any key to stop.

9. This feature is not supported in PRASAR UCS and ANANT UCS.

Matrix EON510/VP510 User Guide 137

Walk In
Every extension of the System is assigned a Class of Service for feature access and Toll Control defining its calling
permission.

Using Walk-In feature you can,

• access the features allowed to your phone in the Class of Service (CoS) from any other extension.
and
• make calls as per the Toll Control level assigned to your phone from any other extension.

Walk-In Class of Service is a password-protected facility. However, the default User Password 1111 will not be
accepted. To be able to use this feature, you must first change the default User Password. For instructions, see
“Change User Password” .

To be able to Walk-In into your extension,

• Press the DSS Key assigned to Walk-In Class of Service.

or
Dial 111

• Scroll using the Navigation Key to select Walk in from Extension.

• Press Select Key.

• Enter the extension from which you want to walk-in (WalkIn from which Station).

• Enter Your User Password.

Walk-Out of an Extension
• If your Walk Out mode is set as One Call by the System Administrator, you will be walked out
automatically after a call.

• If your Walk Out mode is set as Multiple Calls, you must walk out. To do so.

• Press the DSS Key assigned to Walk-In Class of Service.

or
Dial 111

• Scroll using the Navigation Key to select Walk out.

• Press Select Key.

138 Matrix EON510/VP510 User Guide

Matrix EON510/VP510 User Guide 139
CHAPTER 20 Redundancy

If the server with which the IP phone is registered supports redundancy, the standby card10 takes over the control
whenever the active card fails. This allows the IP phone to automatically fetch the configuration files from the
standby card which is now active.

Once the redundancy process is completed, the IP phone receives an incoming Redundancy Notification Call. You
will receive this notification call, only if you have configured the IP Phone as the landing destination in the server. To
know more, refer to “Redundancy Notification Call”.

This feature is supported in SPARSH VP510 only.

This feature will not be applicable, if you have registered your IP phone with ETERNITY NE and
ETERNITY LE, ME, GE, PE.

10. In case of PRASAR UCS/ ANANT UCS the standby server takes over the control whenever the active server fails.

Matrix EON510/VP510 User Guide 140

Redundancy Notification Call
Redundancy is an important event and the intimation of the same is provided via an auto-generated notification
call, known as Redundancy Notification Call.

• To receive the Redundancy Notification Call on your SPARSH VP510, make sure the necessary
Redundancy Notification parameters are configured in the Server. To know more, contact your System
Administrator.
• You may also refer the topic Redundancy Notification Call in the System Manual for more information.

• You will receive a Redundancy Notification Call, after the redundancy process is completed.

• Press Ans Key to answer the Redundancy Notification Call. You will hear a piece of music or a voice
message.

• Press the Ack Key, after you have answered the Redundancy Notification Call.

• The Redundancy Notification Call is acknowledged.

Matrix EON510/VP510 User Guide 141

 You will receive the Redundancy Notification Call again after 10 mins, if you:
• reject the redundancy notification call.
• do not answer the redundancy notification call.
• answer but do not acknowledge the redundancy notification call.

You will receive the Redundancy Notification Call, only when the IP phone is in the idle state. In case, the
IP phone is busy, the notification call will be received once the IP phone becomes idle.

The IP Phone will receive the Redundancy Notification Call, even when DND or Call Forward is set on your
application.

142 Matrix EON510/VP510 User Guide

CHAPTER 21 Hospitality Features

The Hospitality features meet specific requirements of hospitality undertakings like Hotels, Motels, Resorts, Halls of
Residence, and Hospitals.

Certain features can be accessed from Guest phones (by guests) whereas others can be accessed from
Administration phones (by Hotel Administrative staff, Reception, Front Office). While using commands you must:

• dial the Room Number, if the Check-In Profile of the guest is Single or Family.
• dial Phone Number or Guest Number, if the Check-In Profile of the guest is Budget.

For detailed information please refer to the Hospitality System Manual. The documentation can be found at https://
www.matrixcomsec.com/support/telecom-product-manuals/

Hospitality Features are not supported in ETERNITY NE.

Floor Service
The Floor Service feature allows you to provide a common access code to extension users which they can dial to
call floor service.

Just as all extension users can reach the Operator by dialing the common access code '9', they can reach the floor
service by dialing a common access code, '38'. This is the default Floor Service access code.

To call Floor Service.

• Press the DSS Key assigned to Floor Service.

or
Dial 38

Matrix EON510/VP510 User Guide 143

Mini Bar

This feature is not supported in PMS Type 2 Interface of the System. Contact your System Administrator
for details.

Hotels offer Mini Bar in the room for the guest. The Mini Bar in the room has edibles like mineral water, beverages,
chocolates, snacks, etc. These can be consumed by the guests.

Room Service Staff replenishes the stock of edibles and informs verbally about the consumption to the
administration department. The administration department enters these details manually in the property
management system.

Hotel Management wants the Mini Bar details (of consumption) to be sent to the hotel management system
(Property Management System) automatically (without any verbal communication). Mini Bar feature serves this
requirement.

On replenishing the Mini Bar stock, the room service staff must to dial a code followed by Item number and quantity
from the room phone (the quantity can be the quantity consumed or the quantity remaining in the Mini Bar. The
Hotel administration must define whether ‘quantity’ denotes number of items consumed or number of items
remaining. The System on receiving this information passes it on to the PMS.

To update the consumption,

• Press the DSS Key assigned to Mini Bar.

or
Dial 1056

• Enter the Item Number.

• Enter the Quantity.

The information is sent to the PMS.

144 Matrix EON510/VP510 User Guide

Room Maid Status
'Maid' is an extension of the housekeeping feature Room Clean Status. It helps the Hotel Administration to keep
track of the cleanliness of rooms, as well as the functioning of the housekeeping staff. You can change the Room
Maid Status from the Guest Room phones.

To change the Room Status from the Guest Room phone,

• Press the DSS Key assigned to Room Status.

or
Dial 1054

• Scroll using the Navigation Keys to select the status — Clean, To be Inspected, Out of Service, Maid
Present, Dirty.

• Press Select Key.

Matrix EON510/VP510 User Guide 145

Housekeeping
Housekeeping enables you to change the Room Clean Status as well as the Room Occupancy Status. You can
access this feature from Administration Phones only.

To change the Room Status,

• Press DSS Key assigned to Remote-Change Room Clean Status.

or
Dial 1072 - 909

• Enter Room/Phone Number.

• Scroll using the Navigation Keys to select the status — Clean, To be Inspected, Out of Service, Maid
Present, Dirty.

• Press Select Key.

To change the Room Occupancy Status,

• Press the DSS Key assigned to Change Occupancy Status.

or
Dial 1072 - 908

• Enter Room/Phone Number.

• Scroll using the Navigation Keys to select the occupancy status — Vacant, Reserved, Guaranteed,
Occupied.

• Press Select Key.

146 Matrix EON510/VP510 User Guide

Alarm
Alarm is a signal set to remind you of some important event/task on a specific date and/or time.

To Set an Alarm,

• Press DSS Key assigned to Alarm.

or
Dial 1072-003

• Enter the Room/Phone Number.

• Scroll using the Navigation Key to select Enter Time HHMM.

• Enter the time.

• The Alarm is set and the Alarm Notification appears on the Home Screen of the guest phone for
whom the Alarm has been set.

If you set an Alarm, by default the Alarm Type you will be able to set is Once only and the Alarm serving
mechanism is Automated. If you want access to set Daily Alarms as well as if you want access to the
serving mechanism Personalized, contact your System Administrator.

To Cancel all the Alarms,

• Press DSS Key assigned to Alarm.

or
Dial 1072-003

• Enter the Room/Phone Number.

• Scroll using the Navigation Key to select Cancel All Alarms and press Select / OK Key.

Alarm Status Report

You can know the status of Alarms (details of Alarms that have not been served) from the WakeUp Alarms Reports.
The status of Alarms set by Operator as well as extension users appears on this report, with details of time (hours
and minutes), type (once only, daily), and serving mechanism (personalized, automated). The Alarm Report
generated by the system can be printed or sent to a computer.

To print the Alarm Status Report,

• Press DSS Key assigned to Print Alarm Status Report.

or
Dial 1072-913

The destination port for reports can be the Ethernet Port or Communication Port. Contact your System
Administrator to know which option is set.

Matrix EON510/VP510 User Guide 147

Call Block
Call Block allows you to block internal calls between guest rooms all the 24 hours or block internal calls between
guest rooms during certain period of the day.

When calls are blocked,

• guests within the same guest groups can call each other.
• calls can be made to the Administration phones by all the guests.

To Block Room-to-Room Calls,

• Press the DSS Key assigned to Call Block.

or
Dial 1072 - 045

• Scroll using the Navigation Key to select Block Internal Calls.

• Press Select Key.

To Allow Room-to-Room Calls,

• Press the DSS Key assigned to Call Block.

or
Dial 1072 - 045

• Scroll using the Navigation Key to select UnBlock Internal Calls.

• Press Select Key.

148 Matrix EON510/VP510 User Guide

Call Budget
Call Budget is the credit limit that is set for each guest room phone to restrict the total cost of phone calls made
from that phone.

To assign Call Budget Amount,

• Press DSS Key assigned to Assign Call Budget.

or
Dial 1072-004

• Enter Room/Phone Number.

• Enter Call Budget Amount.

Matrix EON510/VP510 User Guide 149

Call Privilege
Call Privilege can be used to set the calling permissions on a guest-by-guest basis.

The hotel administration, at the time of installation or thereafter, can ask the System Administrator to configure the
System to allow Internal Calls only Or Local calls Or Regional Calls, Or National Calls Or International Calls Or All
calls from the room phones. These settings are known as 'Preset Call Privilege'.

Also, the Operator at the time of check-in or after check-in can set/change Calling Permissions for each phone
(guest room and administration phones).

To change the Toll Control Level,

• Press DSS Key assigned to Dynamic Lock Remote.

or
Dial 1072-002

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Change Toll Ctrl Level.

• Press Select Key.

• Scroll using the Navigation Keys to select the desired Level — All Calls, Local Calls, National Calls, No
Calls.

• Press Select Key.

To set Auto Dynamic Lock,

• Press DSS Key assigned to Dynamic Lock Remote.

or
Dial 1072-002

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Change Lock Timer.

• Press Select Key.

• Enter the Time (01 - 99 minutes)

To set Manual Dynamic Lock,

• Press DSS Key assigned to Dynamic Lock Remote.

or
Dial 1072-002

• Enter Room/Phone Number.

150 Matrix EON510/VP510 User Guide

 • Scroll using the Navigation Key to select Change Lock Timer.

• Press Select Key.

• Enter the Time as 00 minutes.

Matrix EON510/VP510 User Guide 151

Check-In
When guests arrive you need to perform a Check-In.

To perform a guest check-in,

• Press DSS Key assigned to Check-In.

or
Dial 1072-901

• Scroll using the Navigation Keys to select the Check-In profile — Check-In as Single, Check-In as Family,
Check-In as Budget.

• Enter Room/Phone Number.

• Enter Guest Title.

• Press Select / OK Key.

• Enter Guest Name.

• Press Select / OK Key.

152 Matrix EON510/VP510 User Guide

Change Check-In Profile
If required you can change the Check-In Profile of a guest.

To change the Check-In profile,

• Press DSS Key assigned to Check-In Profile.

or
Dial 1072-907

• Enter Room/Phone Number.

• Scroll using the Navigation Keys to select the Check-In profile — Single, Family, Budget.

• Press Select Key.

Matrix EON510/VP510 User Guide 153

Check-Out
When guests leave you need to perform a Check-Out.

To Check-Out,

• Press DSS Key assigned to Check-Out.

or
Dial 1072-902

• Enter Room/Phone Number.

• Scroll using the Navigation Keys to select the Check-In profile — Single, Family, Budget.

• Press Select Key.

154 Matrix EON510/VP510 User Guide

Database Synchronization Request

This feature is not supported only when the System is interfaced with Micros Opera PMS.

The information/messages flow from PMS to the System only; which means, Check-In and Check-Out, Guest-In/
Guest-Out, performing Room Shift, changing Guest Details - Name and Title, Guest Group - are allowed from
Property Management application software only. When the communication between the PMS and the system is
interrupted then you need to sync the data manually to get the updated information. Hence synchronization with the
PMS is essential.

To make a synchronization request,

• Press DSS Key assigned to Database Synchronization Request

or
Dial 1072-040

Matrix EON510/VP510 User Guide 155

Do Not Disturb
The guests can set DND on their room phone by dialing a code/pressing a key or can ask the Operator to set DND
on their room phone. Using DND guests can restrict—all calls, internal calls (calls from other room phones and
administration phones) or external calls. However even if DND is set, guests can also route their incoming calls to
an Intercept Destination. This destination can be the guests own mailbox or another extension. In this way, guests
can ensure that they do not miss any important calls.

To set DND,

• Press DSS Key assigned for DND-Remote.

or
Dial 1072-001

• Enter Phone Number.

• Scroll using the Navigation Keys to select the type of calls for which you want to set DND — All Calls,
Internal Calls, External Calls.

• Press Select Key.

To cancel DND,

• Press DSS Key assigned for DND-Remote.

or
Dial 1072-001

• Enter Phone Number.

• Scroll using the Navigation Key to select Cancel DND.

• Press Select Key.

156 Matrix EON510/VP510 User Guide

Greeting Message
The Voicemail also allows guests to record personal mailbox greeting messages. These messages will be played
to the callers when they are diverted to the guest's mailbox. The Voicemail also offers guests the facility to
customize the greeting messages for their mailbox. Guests can record a different message for each time zone,
namely working hours, break hours and non-working hours.

To set Greeting Message,

• Press DSS Key assigned to User Greeting Message.

or
Dial 1072-008

• Enter Phone Number.

• Scroll using the Navigation Key to select the Greeting Message.

• Press Select Key.

• Scroll using the Navigation Key to select Enable.

• Press Select Key.

To record a greetings message,

• Dial 3931.

• Dial your mailbox password when VMS answers. Follow the voice prompts.

• Dial 4 to select Mailbox Settings.

• Dial 4 to select Mailbox Greetings.

• Dial 1 to select Personal Greetings.

• Dial 1 to select Working hours, dial 2 to select Break hours or dial 3 to select Non-Working hours.

• Dial 1 to Record your message or dial 2 to Listen to the recorded message.

• Dial 1 to record the message. You can record a greeting message of 60 seconds. If the message duration
is less than 60 seconds, press # after you have completed the message.

To cancel Greeting Message,

• Press DSS Key assigned to User Greeting Message.

or
Dial 1072-008

• Enter Phone Number.

• Scroll using the Navigation Key to select the Greeting Message.

Matrix EON510/VP510 User Guide 157

 • Press Select Key.

• Scroll using the Navigation Key to select Disable.

• Press Select Key.

158 Matrix EON510/VP510 User Guide

Guest Group
The system allows the flexibility to preset the type of Guest Group to be assigned to the room according to their
occupancy status, which can later be changed on a guest-by-guest basis, if required.

To assign a guest group,

• Press the DSS Key assigned to Guest Group.

or
Dial 1072-904

• Enter Room/Phone Number.

• Enter Guest Group Number.

Matrix EON510/VP510 User Guide 159

Guest Name

Guest Name and Title are to be entered at the time of checking in the guest, but can be entered, changed or
corrected at a later stage during their stay.

To configure guest name,

• Press the DSS Key assigned to Guest Name.

or
Dial 1072-903

• Enter Room/Phone Number.

• Enter Guest Name.

• Press Select / OK Key.

160 Matrix EON510/VP510 User Guide

Guest In, Guest Out
The 'Guest In, Guest Out' feature is used to monitor the presence of guests in the Hotel. When a guest leaves the
room or Hotel, the Operator set guest presence as 'Guest Out'.

To configure Guest-In,

• Press the DSS Key assigned to Guest In/Out.

or
Dial 1072-905

• Enter Room/Phone/Guest Number.

• Scroll using the Navigation Key to select Sign In Guest.

• Press Select Key.

To configure Guest-Out,

• Press the DSS Key assigned to Guest In/Out.

or
Dial 1072-905

• Enter Room/Phone/Guest Number.

• Scroll using the Navigation Key to select Sign Off Guest.

• Press Select Key.

Matrix EON510/VP510 User Guide 161

Hotel Motel Activity Log
The Hotel-Motel Activity Log is an informative record of hotel functions performed by the System.

The System logs the following hotel activities — Wake-up Calls, Reminders, Check-In, Check-Out, Deletion of
Checked-Out Calls, Guest-In, Guest-Out, Maid Presence, Call Budget Amount Consumed, Emergency Number
Dialing and PMS Interface.

The Hotel-Motel Activity log can be generated in real time, as soon as the activity is performed; this is referred to as
'Online'. It is also possible to generate a Report of the Hotel-Motel Activity Log. The Report contains the last 500
activities logged by the system. Activities are logged using the First-In-First-Out (FIFO) logic. Each activity is logged
in the following format, <DD-MM-YYYY> < HH:MM:SS> <Activity Text>

This Hotel-Motel Activity log Report can be printed or downloaded on to a computer.It is also possible to view
activity on the display of the digital key phone, EON or SPARSH phone.

To view Hotel-Motel Activity Index,

• Press DSS Key assigned for Hotel-Motel Activity Display.

or
Dial 1072-178

You will get Activity Index with Date-Time on the LCD display. To know the activities logged at the indexes,
see “Activity Index”.

To Start Hotel-Motel Activity Log Online,

• Press DSS Key assigned for Hotel-Motel Activity Log.

or
• Dial 1072-177

• Scroll using the Navigation Key to select Start Report.

• Press Select Key.

The report will be available at the Destination Port.

To Stop Hotel-Motel Activity Log Online,

• Press DSS Key assigned for Hotel-Motel Activity Log.

or
Dial 1072-177

• Scroll using the Navigation Key to select Stop Report.

• Press Select Key.

162 Matrix EON510/VP510 User Guide

To Start Hotel-Motel Activity Report,

• Press DSS Key assigned for Hotel-Motel Activity Log.

or
Dial 1072-176

• Scroll using the Navigation Key to select Start Report.

• Press Select Key.

The report will be available at the Destination Port.

To Stop Hotel-Motel Activity Report,

• Press DSS Key assigned for Hotel-Motel Activity Log.

or
Dial 1072-176

• Scroll using the Navigation Key to select Stop Report.

• Press Select Key.

Activity Index

Activity Index Meaning

01 Check In

02 Check Out

03 Guest Out

04 Guest In

05 Maid In

06 Maid Out

07 Deletion of checked out phone's calls

08 Wake-up alarm set by extension

09 Wake-up alarm set by Front Desk

10 Wake-up alarm - Personal set by Front Desk

11 Wake-up alarm cancelled by phone

12 Wake-up alarm cancelled by Front Desk

13 Wake-up alarm answer

14 Wake-up alarm no reply

15 Wake-up alarm acknowledgement

16 Reminder (personal) set from Front Desk

17 Reminder set by Front Desk

18 Reminder set by phone

Matrix EON510/VP510 User Guide 163

 19 Reminder cancelled by phone

20 Reminder cancelled by Front Desk

21 Reminder answer

22 Reminder no reply

23 Reminder acknowledgement

24 Daily alarm set by phone

25 Daily alarm set by Front Desk

26 Daily alarm (personal) set by Front Desk

27 Daily alarm cancelled by phone

28 Daily alarm cancelled by Front Desk

29 Daily alarm answer

30 Daily alarm no reply

31 Daily alarm acknowledgement

32 Alarm notification to Front Desk

33 Guest phone busy at alarm time

34 PMS - Link down

35 PMS - Link restored

36 PMS - Invalid STX

37 PMS - No STX

38 PMS - Invalid ETX

39 PMS - No ETX

40 PMS - Invalid function code

41 PMS - Invalid status code

42 PMS - Invalid room number

43 PMS - Invalid alarm time

44 PMS - ETERNITY/SARVAM UCS cannot send message

45 PMS - ETERNITY/SARVAM UCS buffer full

46 Call budget exhausted by guest phone

47 Emergency number dialing notification

48 PMS - Message posting failed

164 Matrix EON510/VP510 User Guide

Mailbox Assignment
The guests can be assigned mailbox so that if they are not available, callers can leave messages for them.

To assign a mailbox,

• Press DSS Key assigned to Mailbox Assignment.

or
Dial 1072- 005

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Assign Mailbox.

• Press Select Key.

To de-assign a mailbox,

• Press DSS Key assigned to Mailbox Assignment.

or
Dial 1072- 005

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select De-assign Mailbox.

• Press Select Key.

Matrix EON510/VP510 User Guide 165

Phone Ringing Pattern
You can select the Phone Ringing Pattern. Phone Ringing Pattern is the sequence in which the phones in the room
shall ring when a call is received

To change phone ringing pattern of room,

• Press DSS Key assigned to Phone Ringing Pattern.

or
Dial 1072 - 916

• Enter Room Number.

• Scroll using the Navigation Keys to select the desired ringing pattern — First Only, Simultaneous, One
after other - 15 Sec, Stepped - 15 Sec, First foll. by All - 15 Sec.

• Press Select Key.

166 Matrix EON510/VP510 User Guide

Print Check-Out Report
The Check-Out Report can be viewed on your computer screen and the same can be printed using the local printer
connected to the PC. The Check-Out reports can also be printed on the Communication or Ethernet Port.

To print a check-out report,

• Press DSS Key assigned to Reprint Check-Out Report.

or
Dial 1072 - 911

• Enter Room/Phone/Guest Number.

The destination port for reports can be the Ethernet Port or Communication Port. Contact your System
Administrator to know which option is set.

Matrix EON510/VP510 User Guide 167

Reminder
Reminders are a variation of the “Alarms” feature, requiring the Date and Time to be set for each Reminder call.
Reminder calls can be set for important tasks or appointments.

Reminders can be set by the guests from the room phones by themselves. Alternatively, the guest can ask the
Operator to set reminder call from him.

The Hotel using Voice Mail System card can offer Voice Guided Reminder call feature to the guests. Voice guided
reminder call feature offers the guest, the voice messages guiding him through a menu to set the reminder call in a
step-by-step manner. The guest would get a voice message announcing the reminder call with the time.

To set a Reminder,

• Press DSS Key assigned to Remote Reminder.

or
Dial 1072 - 033

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Enter Date MMDDYYYY-HHMM.

• Enter the date and time as per the format.

To cancel Reminder Calls,

• Press DSS Key assigned to Remote Reminder.

or
Dial 1072 - 033

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Cancel All Reminders.

• Press Select / OK Key.

To set/cancel Voice Guided Reminders,

• Press DSS Key assigned to Remote Voice Guided Reminder.

or
Dial 1072-035

• Follow voice prompts.

168 Matrix EON510/VP510 User Guide

Reminders Status Report

• Press DSS Key assigned to Print Reminder Status Report.

or
Dial 1072-917

The destination port for reports can be the Ethernet Port or Communication Port. Contact your System
Administrator to know which option is set.

Matrix EON510/VP510 User Guide 169

Room Shift
Room Shift is the moving of guests from the room they have been checked-in to another room in the hotel.

To shift a guest,

• Press DSS Key assigned to Room Shift.

or
Dial 1072-910

• Enter Room/Phone/Guest Number.

• Enter Destination (New Room/Phone Number).

170 Matrix EON510/VP510 User Guide

Room Status Report
The Operator can view and print the Occupancy Status of rooms, so that s/he can allot rooms quickly and
efficiently.

To print the Room Status Report,

• Press DSS Key assigned to Print Room Status Report.

or
Dial 1072-912

The destination port for reports can be the Ethernet Port or Communication Port. Contact your System
Administrator to know which option is set.

Matrix EON510/VP510 User Guide 171

Scheduled Alarm Report
You can generate Scheduled Wake-up Call Report.

To enable Scheduled Alarm Report,

• Dial 1072-036

• Scroll using the Navigation Key to select Enable.

• Press Select Key.

To set the Time for Scheduled Alarm Report,

• Dial 1072-037

• Enter Time HHMM.

To disable Scheduled Alarm Report,

• Dial 1072-036

• Scroll using the Navigation Key to select Disable.

• Press Select Key.

172 Matrix EON510/VP510 User Guide

Scheduled Change of Room Clean Status
Using the Scheduled Change of Room Clean Status feature the status of all occupied rooms in the hotel can be
automatically changed to ‘Dirty' at a particular time every day.

To enable Scheduled Change of Room Clean Status,

• Dial 1072-043

• Scroll using the Navigation Key to select Enable.

• Press Select Key.

To set the Time for Scheduled Change of Room Clean Status,

• Dial 1072-044

• Enter Time HHMM.

To disable Scheduled Change of Room Clean Status,

• Dial 1072-043

• Scroll using the Navigation Key to select Disable.

• Press Select Key.

Matrix EON510/VP510 User Guide 173

Scheduled Reminder Report
You can generate Scheduled Reminder Call Report.

To enable Scheduled Reminder Report,

• Dial 1072-038

• Scroll using the Navigation Key to select Enable.

• Press Select Key.

To set the Time for Scheduled Reminder Report,

• Dial 1072-039

• Enter Time HHMM.

To disable Scheduled Reminder Report,

• Dial 1072-038

• Scroll using the Navigation Key to select Disable.

• Press Select Key.

174 Matrix EON510/VP510 User Guide

Scheduled Room Status Report
Using the Scheduled Room Status Report feature the Room Status report can be printed automatically at a
particular time every day.

To enable Scheduled Room Status Report,

• Dial 1072-041

• Scroll using the Navigation Key to select Enable.

• Press Select Key.

To set the Time for Scheduled Room Status Report,

• Dial 1072-042

• Enter Time HHMM.

To disable Scheduled Room Status Report,

• Dial 1072-041

• Scroll using the Navigation Key to select Disable.

• Press Select Key.

Matrix EON510/VP510 User Guide 175

VIP Status
A guest is assigned VIP status at the time of check-in. The VIP status can also be changed during his stay.

To assign VIP Status to a Guest,

• Press the DSS Key assigned to Guest Group.

or
Dial 1072-915

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select VIP.

• Press Select Key.

To assign Non-VIP Status to a Guest,

• Press the DSS Key assigned to Guest Group.

or
Dial 1072-915

• Enter Room/Phone Number.

• Scroll using the Navigation Key to select Non VIP.

• Press Select Key.

176 Matrix EON510/VP510 User Guide

User Definable Fields
User Definable Fields supports flexibility of customizing PMS interface as per customer's need. The hotel staff can
input strings of a maximum of 78 digits each. On receiving this input, PMS Interface of the System will transparently
pass this information to External PMS Software. The External PMS Software can decode this string as configured
by the PMS Installer.

To inform PMS the User Defined String from the Guest Phone,

• Dial 1096

• Enter Digit String

• Press Select / OK Key.

To inform PMS the User Defined String from the Administration Phone,

• Dial 1072-920

• Enter Phone Number.

• Enter Digit String

• Press Select / OK Key.

Matrix EON510/VP510 User Guide 177

 Appendix

Frequently Asked Questions (FAQs)

General
Q. I cannot access several features of the phone described in this User Guide or the feature I want to
access is not allowed to me.

A. Accessing different features of the phone is dependent on whether the feature is enabled in the Class of Service
(CoS) assigned to your extension. This is determined by your System Administrator while configuring your
extension settings. If you do not have access to the required feature you should contact your System Administrator
to enable the corresponding feature in the CoS.

Q. I get incoming call indication on the phone screen and the Ringer LED also starts glowing. However,
ringtone is not playing.

A. You must have set the Play Ring option as ‘Ring Off’ within the Ringtones and Alerts menu. Select the Play Ring
option as ‘Immediately’ and set the Ringer Volume to an optimum level such that you can listen to the ringtone
whenever an incoming call arrives. For details see, “Ringer Controls”.

Q. The LCD backlight of my phone is never turned OFF. What do I do?

A. You must have set the Backlight Off Timer in your phone as 000 seconds. Set this value as any number between
001 to 999 seconds after which you want the LCD backlight to turn OFF. For details refer, “Display Settings”.

Q. I cannot make calls on Global Directory numbers using 3 digit index numbers in ETERNITY LE, SARVAM
UCS ENT, PRASAR UCS or ANANT UCS.

A. When you dial Global Directory Index Number using Dial Pad, you need to dial Global Directory Access
Code along with the 4 digit Index Number for ETERNITY LE, SARVAM UCS ENT, PRASAR UCS or ANANT UCS
and the 3 digit Index Number for the other variants. For example, “80555” in case of LE and “8055” in case of other
variants. Contact your System Administrator to know the codes you need to dial.

Q. I cannot access Blind Transfer to Voicemail.

A. You can access the Blind Transfer to Voicemail feature provided the Voicemail System is available in the
System. Contact your System Administrator for more information.

Matrix EON510/VP510 User Guide 178

Q. I cannot access the Conversation Recording/Call Recording feature.

A. To access this feature make sure:

• the Voicemail System is available in the System. Contact your System Administrator for more information.
• Conversation Recording is enabled in the Class of Service (CoS) assigned to your extension.

Q. I have set Auto Call Back on my phone. Now I need to set Trunk Reservation also. But whenever I set
Trunk Reservation, Auto Call Back gets canceled.

A. The System does not allow setting of both Auto Call Back and Trunk Reservation at a time. You can set only one
out of the two features on the phone.

Q. An error message appears on screen during Conference - Dial-In.

A. The Conference Number you have entered is not supported by the System variant with which your phone is
registered. Refer the following table to know the Conferences Numbers supported by different variants.

Number of Simultaneous Dial-In

Model
Conferences supported

SARVAM UCS ENT 15

SARVAM UCS SME 20

SARVAM UCS SOHO 2

PRASAR UCS 15

ANANT UCS 64

ETERNITY LE 15

ETERNITY ME 7

ETERNITY GE 5

ETERNITY PE 6S 5

ETERNITY PE3SS/ PE3SP 2

Q. An error message for default password appears when I try to access some feature.

A. Several features from the phone are not accessible using the default User Password (Default Password is 1111).
So change the default user password first. Refer “Change User Password”.

Q. I cannot access Forced Disconnection for a busy trunk although it is allowed to me.

A. Forced Disconnection for a busy trunk is only accessible when you try to access the busy trunk using Selective
Port Access and not by Trunk Access Code (TAC). For more details refer “Forced Disconnection”.

Q. I cannot access Intercom from my phone although it is allowed to me.

A. To access Intercom, your phone’s Priority must be higher than that of the remote extension whom you are
calling. Also if the called extension has set Privacy from Do Not Disturb (DND) - Override, then the System will
reject the Intercom call initiated by you.

Matrix EON510/VP510 User Guide 179

Q. I cannot access Interrupt Request (IR) from my phone although it is allowed to me.

A. Interrupt Request will work only if the called party is in a normal 2-way speech with some other extension user or
an external party. If the extension is busy due to being Off-hook (for example, Handset is not placed on the cradle
properly) or in the middle of dialing or accessing some System feature, then you will not be able to access Interrupt
Request.

Q. Some entries in the Call Logs list are displayed as ‘Unknown’.

A. Entries in the Call Logs list are displayed as ‘Unknown’, if the System is unable to detect the Number (CLI)
associated with them. There can be multiple reasons for which this can happen; for example, due to mismatch in
Calling Line Identification (CLI) format configured on the CO trunk of the System with that of the service provider/
exchange. You cannot place calls by tapping Unknown entries.

SPARSH VP510
Q. I get the message ‘A network cable is unplugged’ on the screen.

A. This message is displayed when the Ethernet cable is unplugged from the LAN port. If you are connected to the
network using the Ethernet cable, you will not be able to make/receive calls or access any phone features. Ongoing
calls will be disconnected.

Q. I get the message ‘IP Address conflicted with MAC Address “XX:XX:XX:XX:XX:XX” on the screen.

A. This message is displayed when the IP Address assigned to the phone conflicts in the network. Change the IP
Address of the phone or contact your System Administrator to resolve the conflict.

Q. I cannot access Live Call Screening, Background Music, from my phone.

A. SPARSH VP510 does not support the features Live Call Screening, Background Music.

Q. If there is an incoming call on a trunk for me, I do not get any indication.

A. SPARSH VP510 does not support the CO Call Waiting (or, Trunk Call Waiting) feature even if it is enabled in the
Class of Service assigned to your extension. So if there is an incoming call on a trunk for the SPARSH VP510, then
you will not get any trunk call waiting indication.

Troubleshooting Tips
Problem Probable Reason(s)

Maximum number of Alarms supported by the System

Alarm cannot be set. have already been set. So new alarms can be added
only after deleting the old ones.

Beeps are played in an established call and after Call Duration Control (CDC) may be enabled in the
sometimes the call gets disconnected. System. Ask your System Administrator for assistance.

Using Meet Me Paging, I cannot connect to the Pager may have disconnected the call. To connect to the
Pager. Pager, dial the number of his/her extension.

180 Matrix EON510/VP510 User Guide

 Problem Probable Reason(s)

The Ringer Volume may be very low or you have turned

The phone does not ring. off the Ringer. To adjust proper Ringer Volume, see
“Ringer Volume”.

Make sure that you have typed the correct IP address

I cannot access the FTP folder of the phone. (for assigned to the phone and have entered the ‘Login
SPARSH VP510) Mode’ as ‘se’ and ‘Password’ as the System’s Web
Jeeves password for System Engineer (SE) login mode.

Matrix EON510/VP510 User Guide 181

Converting SPARSH VP510 Extended SIP Phone to
SPARSH VP510 Standard SIP Phone
To convert the SPARSH VP510 Extended SIP Phone to SPARSH VP510 Standard SIP Phone, follow the steps
given below:

SPARSH VP510 with Serial Number: 10016001 and onwards only can be converted to Standard SIP
Phones.

• When the Phone is powered on and the Loading screen appears press #2.

• The message “Do you want to start in Standard SIP Mode?” appears.

• Press Yes Key.

• The phone will reboot and start as a Standard SIP Phone.The Factory Default values for this mode will be
assigned to all the parameters.

182 Matrix EON510/VP510 User Guide

Technical Specifications

EON510
Mechanical

Weight 805 gm

Dimension in mm [L*B*H] 247*183*43

Material ABS Plastic

Installation Mounting Wall Mount and Table - Top

Environmental Conditions

Operating Temperature Range 0 to 45 degree C

Storage Temperature -20 to 70 degree C

Operating and Storage Humidity 5 to 95%, RH, Non-Condensing

SPARSH VP510
VoIP

VoIP Protocols SIP v2, SDP, RTP, RFC 2833

Network Protocol IPv4, TCP, DHCP, PPPoE

G.722 Wideband, G.711 A/µ-Law, G.723,

Voice CODECS
G.729

Voice Dynamic Jitter Buffer (Adaptive)

Quality of Service Layer 2 CoS, Layer 3 DIFFServ and TOS

LAN Port (RJ45), 10/100 Base T (PoE

Data Network Optional)
PC Port (RJ45), 10/100 Base T

Security TLS, SRTP

LCD 240*64 Pixel Graphic LCD Display

Power Supply

5VDC @2A through External Adapter

Input
(100-240 VAC, 50 - 60 Hz) (Optional)

Power Consumption 2.25W (stand alone)

Mechanical

Weight 805 gm

Dimension in mm [L*B*H] 247*183*43

Material ABS Plastic

Installation Mounting Wall Mount and Table - Top

Environmental Conditions

Matrix EON510/VP510 User Guide 183

Operating Temperature Range 0 to 45 degree C

Storage Temperature -20 to 70 degree C

Operating and Storage Humidity 5 to 95%, RH, Non-Condensing

DSS532
Terminals Supported EON510, SPARSH VP510

Source of Power Powered from the Host Phone

Type Paper Overlay

Programmable Keys 32

Stackable upto 4 modules

LED Indicator Dual Colour, Red/Blue

Signaling Proprietary Digital (2B+D)

Single Pair for Speech, Signaling and

Interface
Power

Physical Connector RJ11

IN Port: Connects the phone to the first

DSS532 attached.
Physical Port OUT Port: Connects the two DSS532
(first DSS532 with the second, second to
the third and so on).

Installation Option Table Mount

Mechanical

Weight (Product + Stand) 235g

Product Weight 218g

Stand Weight 17g

Dimension in mm [L*B*H] 178.7mm * 100mm * 40.5mm

Environmental Conditions

Operating Temperature Range 0 to 45 degree C

Operating and Storage Humidity 5 to 95%, RH, Non-Condensing

Storage Temperature -20 to 70 degree C

Storage Humidity 0 to 95%, RH, Non-Condensing

184 Matrix EON510/VP510 User Guide

Warranty Statement
Matrix warrants that its products will be free from defects in material and workmanship, under normal use and
service for a period of twelve (12) months from the date of installation.

Matrix warranties the replacement or repair of any product or component(s) found to be defective during the
applicable period and return the same, or grant a reimbursement credit with respect to the product or component.
Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only. In
case of software program design defect(s) that prevents the program from performing the specified functionality,
affecting service and beneficial use of the product, Matrix reserves the right to incorporate solutions in its new
release of the software and make it available to the customer within a reasonable period of time. The above said
with regard to the software design defect, constitutes the sole obligation of Matrix and its authorized installer with
respect to the product.

Matrix does not, however, affirm or stand for that the functions or features contained in the system will satisfy its
end-user's particular purpose and /or requirements or that the operation of the program will be uninterrupted or
error free.

This warranty is voidable by Matrix:

• If the product is used other than under normal use and is not properly serviced and maintained by qualified
technicians.
• If the product is not maintained under proper environmental conditions.
• If the product is subjected to abuse, damage, misuse, neglect, fire, power flow, acts of God, accident.
• If the product is installed or used in combination or in assembly with the products that are not supplied or
authorized by Matrix or are of inferior quality or design than Matrix supplied products, which may cause
reduction or degradation in functionality.
• If the product is operated outside the product's specifications or used without designated protections.
• If the completely filled warranty cards have not been received by Matrix within 15 days of the installation.

In no event will Matrix be liable for any damages, including lost profits, lost business, lost savings, downtime or
delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages arising
out of use of or inability to use such product, even if Matrix has been advised of the possibility of such damages or
losses or for any claim by any other party.

Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable
for any direct, indirect, special, incidental or consequential damages, whether based on contract or any other legal
theory, and where advised of the possibility of such damages.

Neither Matrix nor any of its channel partners makes any other warranty of any kind, whether expressed or implied,
with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers specifically disclaim the implied
warranties of merchantability and fitness for a particular purpose.

This warranty is not transferable and applies only to the original user of the Product. All legal course of action
subjected to Vadodara (Gujarat, India) jurisdiction only.

Matrix EON510/VP510 User Guide 185

Regulatory Information

EON510

FCC Class B Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.

186 Matrix EON510/VP510 User Guide

Matrix EON510/VP510 User Guide 187
SPARSH VP510

FCC Part 15B ID : 2ADHNVP510

FCC Class B Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
3. this device may not cause harmful interference, and
4. this device must accept any interference received, including interference that may cause undesired
operation.

188 Matrix EON510/VP510 User Guide

Matrix EON510/VP510 User Guide 189
Disposal of Products/Components after End-Of-Life
Main components of Matrix products are given below:

• Soldered Boards: At the end-of-life of the product, the soldered boards must be disposed through e-
waste recyclers. If there is any legal obligation for disposal, you must check with the local authorities to
locate approved e-waste recyclers in your area. It is recommended not to dispose-off soldered boards
along with other waste or municipal solid waste.

• Batteries: At the end-of-life of the product, batteries must be disposed through battery recyclers. If there is
any legal obligation for disposal, you may check with local authorities to locate approved batteries
recyclers in your area. It is recommended not to dispose off batteries along with other waste or municipal
solid waste.

• Metal Components: At the end-of-life of the product, Metal Components like Aluminum or MS enclosures
and copper cables may be retained for some other suitable use or it may be given away as scrap to metal
industries.

• Plastic Components: At the end-of-life of the product, plastic components must be disposed through
plastic recyclers. If there is any legal obligation for disposal, you may check with local authorities to locate
approved plastic recyclers in your area.

After end-of-life of the Matrix products, if you are unable to dispose-off the products or unable to locate e-waste
recyclers, you may return the products to Matrix Return Material Authorization (RMA) department.

Make sure these are returned with:

• proper documentation and RMA number
• proper packing
• pre-payment of the freight and logistic costs.

Such products will be disposed-off by Matrix.

"SAVE ENVIRONMENT SAVE EARTH"

190 Matrix EON510/VP510 User Guide

E-Waste Management and Handling Rules

E-waste is a popular, informal name for electronic products nearing the end of their useful life. E-wastes are
considered dangerous, as certain components of some electronic products contain materials that are hazardous,
depending on their condition and density. The hazardous content of these materials pose a threat to human health
and environment. Discarded electronics products such as circuit boards, batteries, wires and other electronic
accessories if improperly disposed can leach lead and other substances into soil and groundwater. Many of
electronic products can be reused, refurbished or recycled in an environmentally sound manner so that they are
less harmful to the ecosystem.

Benefits of E-waste Recycling leach

Electronics Recycling Conserves Natural Resources

There are many materials that can be recovered from old electronic products. These materials can be used to
make new products, thus reducing the need for the new raw materials. For instance, various metals can be
recovered from circuit boards and other electronics can be recycled.

Electronics Recycling Supports the Community

Donating your old electronics plays an important role in the provision of refurbished products which can be of great
help to certain industries, small organizations and non-profitable organizations. It also helps individuals gain access
to technology that they could not have otherwise afforded.

Electronics Recycling Creates Employment Locally

Considering that around 90 percent of electronic equipment is recyclable, electronics recycling can play a
significant role in creating employment. This is because new firms dealing with electronics recycling will form and
existing firms will look to employ more people to recover recyclable materials. This can be triggered by the increase
in the demand for electronics recycling.

Electronics Recycling Helps Protect Public Health and the Environment

Many electronics have toxic or hazardous materials such as mercury and lead, which can be harmful to the
environment if disposed in trashcans. Reusing and recycling electronics safely helps in keeping the hazardous
materials from harming humans or the environment. For example, certain electronic components and batteries are
hazardous since they have lead in them. Printed circuit boards contain harmful materials such as cadmium, lead,
mercury and chromium.

Instead of keeping old electronics or dumping them in landfills, recycling or reusing them is an appropriate option
that should be supported by individuals and organizations. Considering the benefits of electronics recycling, it is
very important that people in various parts around the world embrace this concept.
Creates Jobs

E-waste recycling creates new jobs for professional recyclers and creates a second market for the recycled
materials.

Matrix EON510/VP510 User Guide 191

Do's & Don'ts
Do's:

• Always look for information on the catalogue with your product for end-of-life equipment handling.
• Ensure that only Authorized Recyclers/Dismantler handle your electronic products.
• Always call at our toll-free No's to Dispose products that have reached end-of life.
• Always drop your used electronic products, batteries or any accessories, when they reach the end of their
life at your nearest Authorized E-Waste Collection Points.
• Always disconnect the battery from product and ensure any glass surface is protected against breakage.

Don'ts:

• Do not dismantle your electronic Products on your own.

• Do not throw electronics in bins having "Do not Dispose" sign.
• Do not give e-waste to informal and unorganized sectors like Local Scrap Dealer/ Rag Pickers.
• Do not dispose your product in garbage bins along with municipal waste that ultimately reaches landfills.

E-Waste Management Plan

M/s. MATRIX COMSEC PVT LTD has partnered with E-Waste Recyclers India (EWRI) to comply with the new
India E-Waste management and handling rules in providing drop-of centers and environmentally sound
management of end of life electronics.

EWRI has obtained authorizations from the appropriate governmental agency for their processing facilities. EWRI
will receive and recycle customer returned equipment, including all the e-waste. Customers can drop their e-waste
in the drop-box provided at various collection centers of EWRI.

A list of collection centers along with the address is mentioned below.

The customers can also call on the following toll free number (1800-102-5679) from Monday to Friday between
10:00 AM to 5:30 PM to get details about the collection centers.

Collection Centers:

Toll-Free
State/ City Location Logistic Address
Number

Professional Rangpuri, Milakpur Kohi Rangpuri,

Delhi Rangpuri 1800-102-5679
Logistics Rangpuri, New Delhi - 110037

Professional 295, LIG Colony, Sector 31, Gurugram,

Gurugram Gurugram 1800-102-5679
Logistics Haryana - 122022

Professional Sardar Patel Nagar, Dhanbad,

Jharkhand Dhanbad 1800-102-5679
Logistics Jharkhand - 826004

2, Gejha Rd, Goyal Colony, Salarpur

Salarpur Professional
Noida Khadar, Sector 102, Noida, Uttar 1800-102-5679
Khadar Logistics
Pradesh - 201304

Professional Plot-92,gala no 01,Sector 19C Vashi

Mumbai Vashi 1800-102-5679
Logistics Navi, Mumbai - 400705

192 Matrix EON510/VP510 User Guide

 Toll-Free
State/ City Location Logistic Address
Number

No.3/20,Near Ashok Sah Bank, Vallabh

Professional
Pune Vallabh Nagar Nagar, S.T.Stand Road, Pimpri, Pune - 1800-102-5679
Logistics
302021

Professional
Odisha Cuttack Cuttack, Odisha 1800-102-5679
Logistics

4,Block-3,4th Shatter at 179, MPR

Professional Estates Near Old Check Post Old
Hyderabad Secunderabad 1800-102-5679
Logistics Bowaenpally Secunderabad,
Hyderabad - 500011

Professional No.44 1st floor 2nd main D.D.U.T.T.L.

Bangalore Yeshwanthpur 1800-102-5679
Logistics Yeshwanthpur, Bangalore - 560022

Opp. Hindustan Lever Ltd, Sulthan,

Bhathery Road Professional
Mangalore Bhathery Road Boloor, Mangalore (KA) 1800-102-5679
Boloor Logistics
- 575003

Professional
Jharkhand Ranchi Ranchi, Jharkhand 1800-102-5679
Logistics

27,Sakthi Nagar Phase-II,

Professional
Chennai Sennerkuppam Sennerkuppam, Near Bisleri Water 1800-102-5679
Logistics
Plant, Chennai - 600056

Professional A-81, 200 ft. By Pass, Heerapura,

Rajasthan Jaipur 1800-102-5679
Logistics Jaipur, Rajasthan - 302021

Professional
Bokaro Odisha Cuttack, Odisha, India 1800-102-5679
Logistics

HN-34, Kundil Nagar Basistha Chariali,

Professional
Guwahati Kundil Near Parbhat Apartment, Guwahati - 1800-102-5679
Logistics
781029

Professional S-175,Ist Floor Transport Nagar Near

Lucknow Kanpur Road 1800-102-5679
Logistics RTO Kanpur Road Lucknow - 226004

Madhya Professional 284 AS-3 Scheme No.-78,Vijay Nagar,

Indore 1800-102-5679
Pradesh Logistics Indore, Madhya Pradesh

Shop No D-18, Pushp Penament,

Pushp Professional
Ahmedabad Behind Mony Hotel, Isanpur, 1800-102-5679
Penament Logistics
Ahmedabad

Malyanil Professional Dr. A.K Pandey (IPS) Malyanil buddha

Patna 1800-102-5679
buddha Logistics Colony, Patna (Bihar) - 800001

Shop No.8, New Gajuwaka, Opp. High

Andhra Professional
Vishakapatnam School Road, Vishakapatnam, Andhra 1800-102-5679
Pradesh Logistics
Pradesh - 530026

Shop no:-19, Pharbhat Road, Opp:-

Professional
Chandigarh Pharbhat Road Tennis Academy, Zirakpur, Chandigarh, 1800-102-5679
Logistics
Punjab

Matrix EON510/VP510 User Guide 193

 Toll-Free
State/ City Location Logistic Address
Number

B.T. ROAD Professional 156A/73, Northern Park, B.T. Road

Kolkata 1800-102-5679
DUNLOP Logistics Dunlop, Kolkata -700108

Professional Acharya Vihar - jaydev Vihar Rd,

Odisha Bhubaneswar 1800-102-5679
Logistics Bhubaneswar, Odisha

Shop No-4 Asansol Station Bus Stand

Professional
West Bengal Asansol Road, Munshi Bazar, Asansol, West 1800-102-5679
Logistics
Bengal - 713301

194 Matrix EON510/VP510 User Guide

 Index

A Call Transfer 60
Call Waiting Indication 10, 17
Accessing Voicemails 136 Called party/Callee 2
Account Code 70 Calling Line Identification Restriction 125
Alarm 147 Calling party/Caller 2
Alarm and Reminder 103 Cancel All Features 116
Attended Transfer 60 Cancel Follow Me 129
Authority Code 72 Cancel Message Wait 88
Auto Callback 68 Canceling Auto Callback 68
Auto Callback Notification 68 Canceling Auto Redial 69
Auto Redial 69 Canceling Do Not Disturb 111
B Canceling Hotline 124
Canceling Trunk Reservation 92
Background Music 74 Change User Password 45
Barge-In 73 Check-In 152
Boot process 30 Check-In Profile 153
Check-Out 154
C
CO Network 2
CA Keys 9, 16 Conference 3-Party 64
Call Answer Type 48 Connecting
Call Block 148 Cable 25, 29, 30
Call Budget 149 Handset 25, 29
Call Chaining 75 Headset 25, 29
Call Features 58 Mount on the Desk 24, 28
Call Forward 106 Wall Mount 23, 27
Call Hold 58 Contacts
Call Logs Adding Contacts 94
Creating New Contacts 99 Deleting Contacts 95
Viewing Call Logs 97 Editing Contacts 95
Call Park 76 Viewing Contacts 93
Call Pickup-Group 114 Conversation Recording 78
Call Pickup-Selective 114 Customizing Your Phone 45
Call Privilege 150
Call Toggle 63
D J

Database Synchronization Request 155 Join/Leave/Cancel the Dial-In Conference 122

Dial-In Conference 121
K
Dialing Emergency Services 21
Display Settings 49 Keypad Lock 119
DND-Override 112 Know Your EON510 4
Do Not Disturb 110, 156 Know Your SPARSH VP510 11
DSS (Direct Station Selection) Keys 7, 15
DSS Call Pick-Up - Station 79 L
DSS Call Pick-Up - Trunk 79
Language Selection 50
DTMF Generation Control 46
Last Caller Recall 87
DTMF Transmit Level 46
Last Number Redial 86
Dual Ring 107
Live Call Screening (LCS) 127
Dynamic Lock 117
Live Call Supervision 126
E
M
Editing an Entry before Placing a Call 101
Emergency Call 80 Mailbox Assignment 165
Exclusive Hold 58 Making Calls 51
Meet Me Paging 134
F Message Wait 88
Mini Bar 144
Feature Keys 7, 14 Missed Call Notification 102
Flashing on Trunks 83 Multiparty Conference 66
Floor Service 143 Multiple Calls 54
Follow Me 129 Mute 90
Forced Account Code 71
Forced Answer 81 O
Forced Disconnection 82
One Touch Transfer 62
G
P
Global Hold 58
Package Contents 18
Greeting Message 157
Paging 128
Guest Group 159
Permanently Leaving the Conference 67
Guest In, Guest Out 161
Phone Menu 9, 16
Guest Name 160
Phone Ringing Pattern 166
H Power Supply 20
Presence 113
Headset 84 Print Check-Out Report 167
Headset Connectivity 9, 16, 49 Protecting the Phone and Yourself 18, 20
Hospitality Features 143
Hotel Motel Activity Log 162 R
Hotline 123
Raid 91
Housekeeping 146
Receiving Calls 53
I Reminder 168
Removing a Participant from the Conference 67
Interrupt Request 85 Reserving a Trunk 92
Retrieve Message Wait 88
Ringer Controls 46 W
Room Clean Status 173
Waiting Call 57
Room Maid Status 145
Walk In 138
Room Monitoring 130
Walk-Out 138
Room Shift 170
Room Status Report 171
S

Schedule a Dial-In Conference 121

Scheduled Alarm Report 172
Scheduled Reminder Report 174
Scheduled Room Status Report 175
Scope 1
Second Call 55
Selective Port Access 131
Set Do Not Disturb Message 110
Set Follow Me 129
Set Message Wait 88
Setting Auto Callback 68
Setting Auto Redial 69
Setting Call Forward 106
Setting Call Forward-Scheduled 108
Setting Do Not Disturb 110
Setting Dynamic Lock 117
Setting Hotline 123
Software Version/Revision Display 132
Speech Controls 45
Splitting the Conference 64
System Administrator (SA) Mode 133
T

Temporary Leaving and Rejoining the Confer-

ence 67
Terminating the Conference 65
Trunk Reservation 92
U

Unattended Transfer 60
User Definable Fields 177
Using External Devices 21
V

VIP Status 176

VMS Debug 191
Voice Help 137
Voicemail 136
MATRIX COMSEC
Version 3, March 2024

Head Office
394-GIDC, Makarpura, Vadodara - 390010, India.
Ph:(+91)1800-258-7747
E-mail: [email protected]

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