OCCUPATIONAL STANDARDS FOR BASIC UNITS LEVEL 5 AND 6

APPLY DIGITAL LITERACY

UNIT CODE:

UNIT DESCRIPTION:
This unit covers the competencies required to demonstrate digital literacy. It involves
operating computer devices, solving tasks using the Office suite, accessing
online/offline data and information, performing online communication and
collaboration, applying cybersecurity skills, and performing jobs online.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes that make required level of performance for each of the elements
up workplace functions (Bold and italicized terms are elaborated in the
range)
1. Operate computer 1.1 Computer device usage is determined as per
devices workplace requirements.
1.2 Computer hardware is identified according to job
requirements.
1.3 Computer software is identified according to
workplace requirements.
1.4 Computer devices are turned on or off as per the
correct workplace procedure.
1.5 Mouse techniques are applied in solving tasks as
per workplace requirements.
1.6 Keyboard techniques are applied in solving tasks as
per workplace requirements.
1.7 Computer files and folders are created and managed
as per workplace requirements.
1.8 Internet connection options are identified and
applied in connecting computer devices to the
Internet.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes that make required level of performance for each of the elements
up workplace functions (Bold and italicized terms are elaborated in the
range)
1.9 External devices are identified and connected to
the computer devices as per the job requirement.
2. Solve tasks using 2.1 Word processing concepts are applied in solving
Office suite workplace tasks as per job requirements.
2.2 Worksheet data is entered and prepared in
accordance with work procedures.
2.3 Worksheet data is built and edited in accordance with
workplace procedures.
2.4 Data manipulation on a worksheet is undertaken in
accordance with work requirements.
2.5 Worksheets are saved and printed in accordance with
job requirements.
2.6 Electronic presentation concepts are applied in
solving workplace tasks as per job requirements.
3. Manage data and 3.1 Office internet services are identified and applied in
information accordance with office procedures.
3.2 Internet access applications are determined in
accordance with office operation procedures.
3.3 Internet search is performed as per job requirements.
3.4 Online digital content is downloaded in accordance
with workplace requirements.
3.5 Digital content is identified and backed up in
accordance with workplace procedures.
4. Perform online 4.1 Netiquette principles are observed as per work
communication and requirements.
collaboration 4.2 Electronic mail communication is executed in
accordance with workplace policy.
4.3 Digital content copyright and licenses are identified
and applied according to workplace policies and
regulatory requirements.
4.4 Online collaboration tools are applied in
accordance with workplace policies and regulatory

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes that make required level of performance for each of the elements
up workplace functions (Bold and italicized terms are elaborated in the
range)
requirements.
5. Apply cybersecurity 5.1 Data protection and privacy is classified in
skills accordance with workplace policies and regulatory
requirements.
5.2 Internet security threats are identified as per
workplace policies and regulatory requirements.
5.3 Computer threats and crimes are detected in
accordance to Information Management security
guidelines
5.4 Cybersecurity control measures are applied in
accordance with workplace policies and regulatory
requirements.
6. Perform online jobs 6.1 Online job platforms are identified as per the job
requirements.
6.2 Online accounts and profiles are created in
accordance with the work requirements.
6.3 Online jobs are identified according to the bidder’s
skillset.
6.4 Online digital identity is managed according to
industry best practices.
6.5 Online job bidding is done as per the specific job
requirements.
6.6 Online tasks are executed according to the job
requirements.
6.7 Personal online payment account is managed in
accordance with financial regulations.

RANGE

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This section provides a work environment and conditions to which the performance
criteria apply. It allows for a different work environment and situations that will
affect performance.
Variable Range
1. Computer devices may ● Desktops
include but are not
limited to:
● Laptops

● Smartphones

● Tablets

● Smartwatches

2. Computer hardware may ● The System Unit E.g. Motherboard, CPU,

include but are not
casing,
limited to:
● Input Devices e.g. Pointing, keying,
scanning, voice/speech recognition, direct
data capture devices.

● Output Devices e.g. hardcopy output and

softcopy output

● Storage Devices e.g. main memory e.g.

RAM, secondary storage (Solid state
devices, Hard Drives, CDs & DVDs,
Memory cards, Flash drives

● Computer Ports e.g. HDMI, DVI, VGA,

USB type C etc.
3. Computer software may ● System software e.g. Operating System
include but are not
(Windows, Macintosh, Linux, Android,
limited to:
iOS)

● Application Software e.g. Word

Processors, Spreadsheets, Presentations
etc.

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Variable Range

● Utility Software e.g. Antivirus programs

4. External devices may ● Printers

include but are not
limited to:
● Projectors

● Smart Boards

● Speakers

● External storage drives

● Digital/Smart TVs

5. Word processing ● Creating word documents

concepts may include but
are not limited to:
● Editing word documents

● Formatting word documents

● Saving word documents

● Printing word documents

6. Mouse techniques may ● Clicking

include but are not
limited to:
● Double-clicking

● Right-clicking

● Drag and drop

7. Internet connection ● Mobile Networks/Data Plans

options may include but
are not limited to:
● Wireless Hotspots

● Cabled (Ethernet/Fiber)

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Variable Range

● Dial-Up

● Satellite

● ISDN (Integrated Services Digital

Network)
8. Data manipulation may ● Use of formulae
include but are not
limited to:
● Use of functions

● Sorting

● Filtering

● Visual representation using charts

9. Electronic presentation ● Creating slides

concepts may include but
are not limited to:
● Editing slides

● Formatting slides

● Applying slide effects and transitions

● Creating and playing slideshows

● Saving presentations

● Printing slides and handouts

10. Internet services may ● Communication Services

include but are not
limited to:
● Information Retrieval Services

● File Transfer

● World Wide Web Services

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Variable Range

● Web Services

● Directory Services

● Automatic Network Address Configuration

● NewsGroup

● Ecommerce

11. Internet access ● Browsers

applications/software
may include but are not
● Email Apps
limited to:

● eCommerce Apps

12. Online collaboration tools ● Online Storage

may include but are not
limited to:
● Online productivity applications

● Online meetings,

● Online learning environments,

● Online calendars

● Social networks

13. Data protection and ● Confidentiality of data/information

privacy may include but
not limited to:
● Integrity of data/information

● Availability of data/information

14. Internet security threats ● Malware attacks

may include but not
limited to:
● Social engineering attacks

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Variable Range

● Software supply chain attacks

● Advanced persistent threats (APT)

● Distributed denial of service (DDoS)

● Man-in-the-middle attack (MitM)

● Password attacks

● IoT Attacks

● Phishing Attacks

● Ransomware

15. Security threats control ● Counter measures against cyber terrorism

measures may include
but not limited to:
● Physical Controls

● Technical/Logical Controls

● Operational Controls

16. Online job platforms may ● Remotask

include but are not
limited to:
● Data annotation.tech

● Cloudworker

● Upwork

● Oneforma

● Appen

REQUIRED KNOWLEDGE AND SKILLS

8
This section describes the knowledge and skills required for this unit of competency.
Required knowledge
The individual needs to demonstrate knowledge of:

● Computer Hardware and Software Concepts

● Computer Security Concepts (Data security and privacy)

● Cyber security threats and control measures

● Understanding Computer Crimes

● Detection and protection against computer crimes

● Laws governing protection of ICT in Kenya

● Digital Identity Management

● Netiquette Principles

● Fundamentals of Copyright and Licenses

● Word processing;

 Functions and concepts of word processing;

 Documents and tables creation and manipulations;
 Document editing;
 Document formatting;
 Word processing utilities
● Spreadsheets;

 Meaning, types and importance of spreadsheets;

 Components of spreadsheets;
 Functions, formulae, and charts, uses and layout;
 Data formulation, manipulation and application to cells;
 Editing & formatting spreadsheets;
● Presentation Packages;

 Types of presentation Packages.

 Creating, formulating, running, editing, printing and presenting slides and
handouts
● Networking and Internet;

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  Internet connectivity.
 Browser and digital content management;
 Managing data, information, and digital content
 Electronic mail and World Wide Web
● Fundamentals of Online Working;

 Online Profile Management;

 e-Portfolio Management;
 Online Jobs Bidding;
 Online Payment Systems;

Required skills
The individual needs to demonstrate the following skills:

● Active listening

● Keyboard Skills

● Mouse Skills

● Analytical skills

● Creativity

● Interpretation Skills

● Communication

● Spreadsheet operations (applying fundamental operations such as addition,

subtraction, division and multiplication)
● Computer Use Safety Skills

● Document Editing Skills

● Document Formatting Skills

● Document Printing Skills

● Netiquette Skills

● Internet Browsing Skills

● Problem Solving Skills

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 ● Online Collaboration Skills

● Cybersecurity Skills

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required knowledge, and skills range.
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1. Operated computer devices as per workplace policies
and regulations.
1.2. Solved tasks using the office suite as per workplace
policies and regulations.
1.3. Manage data and information as per workplace policies
and regulations.
1.4. Performed online communication and collaboration as
per workplace policies and regulations.
1.5. Applied cybersecurity skills in accordance with
workplace policies and regulations.
1.6. Executed online tasks according to the job
requirements.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment
can take place.
2.2 Access to relevant work environments where assessment
can take place.
2.3 Resources relevant to the proposed activities or task.
3. Methods of Competency in this unit may be assessed through:
assessment 3.1 Observation
3.2 Oral assessment
3.3 Portfolio of evidence
3.4 Interviews
3.5 Third party report
3.6 Written assessment

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 3.7 Practical assessment
3.8 Projects
4. Context of Competency may be assessed:
assessment 4.1 Workplace or simulated workplace.
5. Guidance 5.1 Holistic assessment with other units relevant to the
information for industry sector and workplace job role is recommended.
assessment

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 APPLY COMMUNICATION SKILLS

UNIT CODE: 0031 541 02B

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate communication skills. It
involves applying communication channels, written, non-verbal, oral, and group
communication skills.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements that specify the required
key outcomes that level of performance for each of the elements.
make up workplace Bold and italicized terms are elaborated in the
function Range
1. Apply 1.1 Specific communication channels are identified and
communication applied based on workplace requirements.
channels 1.2 Challenges are identified and addressed as per the
operational standards of the organization.
1.3 Communication channels are evaluated to meet
workplace needs.
2. Apply written 2.1Types of written communication are identified and
communication applied according to the workplace requirements.
skills 2.2Written communication needs are identified and
implemented according to workplace procedures.
2.3Written communication guidelines are analyzed,
evaluated, and revised based on workplace needs.
3. Apply non-verbal 3.1 Existing non-verbal communication techniques are
communication identified and applied based on organization policy.
skills 3.2 Non-verbal communication techniques are articulated
and modeled to enhance inclusivity according to workplace
requirements.
4. Apply oral 4.1 Types of oral communication are identified and
communication established as per organization policy.
skills 4.2 Pathways of oral communication are identified and
established as per organization policy.
4.3 Pathways of oral communication are reviewed according
to organization procedures.
4.4 Pathways of oral communication are maintained
according to the organization standards.
5. Apply group 5.1 Group communication strategies are applied based on
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 ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements that specify the required
key outcomes that level of performance for each of the elements.
make up workplace Bold and italicized terms are elaborated in the
function Range
communication the workplace needs.
skills 5.2 Groups are organized in accordance with workplace
procedures.
5.3 Effective questioning, listening and non-verbal
communication techniques are used as per needs.
5.4 Group communication challenges are identified and
addressed according to the workplace needs.

RANGE
This section provides the work environment and conditions to which the
performance criteria apply. It allows for different work environments and situations
that will affect performance.

Variable Range
1. Communication  Language switch
strategies may  Comprehension check
include but are not  Repetition
limited to:  Asking confirmation
 Paraphrasing
 Clarification request
 Translation
 Restructuring
 Generalization
2. Effective group  Identifying and evaluating what is occurring within
interaction may an interaction in a non-judgmental way.
include but not  Using active listening.
limited to:  Making decision about appropriate words,
behavior.
 Putting together response which is culturally
appropriate.
 Expressing an individual perspective.
 Expressing own philosophy, ideology and
background and exploring impact with relevance
to communication
3. Situations may  Establishing rapport
include but are not  Eliciting facts and information
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 Variable Range
limited to:  Facilitating resolution of issues
 Developing action plans

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Active listening
 Interpretation
 Negotiation
 Writing
 Oral skills
 Creative thinking
 Critical thinking
 Decision making
 Analytical
 Innovation
 Conflict skills
 Leadership
 Problem solving skills
 Management
 Organizational
 Teamwork
Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process
 Dynamics of groups
 Styles of group leadership
 Key elements of communications strategy
 Principles of effective communication
 Turn-taking techniques
 Conflict resolution techniques
 Work planning
 Work organization
 Company policies
 Company operations and procedure standards
 Fundamental rights at the workplace
 Personal hygiene
 Accountability
 Workplace problems and how to deal with them
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EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills, knowledge, and range.
1. Critical Assessment requires evidence that the candidate:
aspects of 1.1Identified and applied specific communication channels
Competency. based on workplace requirements.
1.2Identified and applied specific written communication
correspondence according to the workplace
requirements.
1.3Applied and developed non-verbal strategies to
communicate in all areas of the workplace requirements.
1.4 Established pathways of oral communication as per
workplace policy.
1.5 Applied group communication strategies based on
workplace needs.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can
take place.
2.2 Appropriately simulated environment where assessment
can take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral assessment
3.3 Portfolio of evidence
3.4 Interviews
3.5 Third party report
3.6 Written assessment
3.7 Practical assessment
3.8 Projects
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 APPLY WORK ETHICS AND PRACTICES

UNIT CODE: 0413 541 03B

UNIT DESCRIPTION
This unit covers competencies required to effectively apply work ethics and practices.
It involves the ability to: conduct self-management, promote ethical work practices
and values, promote teamwork, manage workplace conflicts, maintain professional
and personal development, apply problem-solving and promote customer care.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
1. Apply self- 1.1 Personal vision, mission and goals are formulated
management based on potential and concerning organization
objectives and strategic plan
1.2 Self-esteem and a positive self-image are developed
and maintained based on value
1.3 Emotional intelligence and stress management are
demonstrated as per workplace requirements.
1.4 Assertiveness is developed and maintained based on
the requirements of the job.
1.5 Accountability and responsibility for one's actions are
demonstrated based on workplace instructions.
1.6 Time management, attendance and punctuality are
observed as per the organization’s policy.
1.7 Personal goals are managed as per the organization’s
objective
1.8 Self-strengths and weaknesses are identified based on
personal objectives
1.9 Motivation, initiative and proactivity are utilized as per
the organization policy
1.10 Individual performance is evaluated and monitored
according to the agreed targets.

2. Promote ethical 2.1 Integrity is demonstrated as per acceptable norms

work practices and 2.2 Codes of conduct is applied as per the workplace
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
values requirements
2.3 Policies and guidelines are observed as per the
workplace requirements
2.4 Professionalism is exercised in line with organizational
policies
3. Promote Team work 3.1 Teams are formed to enhance productivity based on
organization’s objectives
3.2 Duties are assigned to teams under the organization
policy.
3.3 Team activities are managed and coordinated as per
set objectives.
3.4 Team performance is evaluated based on set targets as
per workplace policy.
3.5 Conflicts are resolved between team members in line
with organization policy.
3.6 Gender and diversity-related issues are identified and
mainstreamed in accordance with workplace policy.
3.7 Healthy relationships are developed and maintained
in line with the workplace.
3.8 Adaptability and flexibility are applied in dealing with
team members as per workplace policies
4. Maintain 4.1 Personal growth and development needs are
professional and identified and assessed in line with the requirements of the
personal job.
development 4.2 Training and career opportunities are identified
and utilized based on job requirements.
4.3 Resources for training are mobilized and allocated
based on organizations and individual skills needs.
4.4 Licenses and certifications relevant to the job and
career are obtained and renewed as per policy.
4.5 Recognitions are sought as proof of career
advancement in line with professional requirements.
4.6 Work priorities and personal commitments are
balanced and managed based on the requirements of the
job and personal objectives.
4.7 Dynamism and on-the-job learning are embraced in

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
line with the organization’s goals and objectives.
5. Apply Problem 5.1 Creative, innovative and practical solutions are
solving skills developed based on the problem
5.2 Independence and initiative in identifying and solving
problems are demonstrated based on the requirements of
the job.
5.3 Team problems are solved as per the workplace
guidelines
5.4 Problem-solving strategies are applied as per the
workplace guidelines
5.5 Problems are analyzed and assumptions tested as per
the context of data and circumstances
6. Promote Customer 6.1 Customers' needs are identified based on their
Care characteristics
6.2 Customer feedback is allowed and facilitated in line
with organization policies.
6.3 Customer concerns and complaints are analyzed and
resolved in line with the set organizational culture.
6.4 Proactive customer outreach programs are
implemented as per organizational policies
6.5 Customer retention strategies are developed and
implemented in line with the organizational policy

RANGE
This section provides work environment and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Variable Range
1. Feedback may include but ● Verbal
not limited to:
● Written

● Informal

● Formal

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Variable Range
2. Conflicts include but are ● Interpersonal Conflict.
not limited to:
● Intrapersonal Conflict.

● Intergroup Conflict.

● Intragroup Conflict.
3. Relationships may include ● Man/Woman
but not limited to:
● Trainer/trainee

● Employee/employer

● Client/service provider

● Husband/wife

● Boy/girl

● Parent/child

● Sibling relationships
4. Team may include but not ● Small work group
limited to:
● Staff in a section/department

● Inter-agency group

● Virtual teams
5. Personal growth may ● Growth in the job
include but not limited to:
● Career mobility

● Gains and exposure the job gives

● Net workings

● Benefits that accrue to the individual as a

result of noteworthy performance
6. Personal objectives may ● Long term
include but not limited to:
● Short term

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 Variable Range

● Broad

● Specific
7. Trainings and career ● Participation in training programs
opportunities may include
but not limited to ● Serving as Resource Persons in
conferences and workshops
● Capacity building
8. Resource may include may ● Human
but not limited to:
● Financial

● Technology
9. Creative and innovative ● New ideas
may include but not limited
to: ● Original ideas

● Different ideas

● Methods/procedures

● Processes

● New tools
10. Emerging issues may ● Artificial Intelligence
include but not limited to:
● Data confidentiality

● National cohesion

● Open offices

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening

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 ● Critical thinking

● Organizational

● Negotiation

● Monitoring

● Evaluation

● Problem solving

● Decision Making

● Leadership

● Creative/innovative thinking

● Adaptability

● Conflict management

● Emotional intelligence

● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Work values and ethics

● Company policies and procedures

● Company operations, procedures and standards

● Flexibility and adaptability

● Concept of time and leisure time

● Decision making

● Work planning

● Organizing work

● Monitoring and evaluation

● Record keeping
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 ● Gender and diversity mainstreaming

● Drug and substance abuse

● Professional growth and development

● creativity

● Innovation

● problem solving

● customer care

● mentoring and coaching.

● Emerging issues

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical aspects Assessment require evidence that the candidate:
of Competency 1.1 Applied self-management skills as per organizational
procedures.
1.2 Promoted ethical practices and values as per organizational
procedures.
1.3 Promoted Teamwork as per workplace assignments.
1.4 Maintained professional and personal development as per
organizational procedures.
1.5 Applied Problem-solving skills based on work requirements.
1.6 Identified customer needs based on their characteristics.
1.7 Gave back Customer feedback in line with organization
policies.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can
take place
2.2Appropriately simulated environment where assessment
can take place.
2.3Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation
3.2 Oral questioning
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 3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 APPLY ENTREPRENEURIAL SKILLS

UNIT CODE : 0413 541 04B

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate an understanding of
entrepreneurship. It involves demonstrating an understanding of financial literacy,
applying entrepreneurial concepts identifying entrepreneurship opportunities,
applying business legal aspects, developing business innovative strategies, and
developing business plans.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the
outcomes that make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
1. Apply Financial 1.1 Sources of personal and business funds are
Literacy Skills identified as per financial procedures and standards
1.2 Personal finances are managed as per financial
procedures and standards
1.3 Savings are managed as per financial procedures
and standards
1.4 Debts are managed as per financial procedures and
standards
1.5 Investments are undertaken as per financial
procedures and standards
1.6 Insurance services are procured as per financial
procedures and standards
2. Apply 2.1 Entrepreneurs and Business persons are
entrepreneurial distinguished as per principles of entrepreneurship
concept 2.2 Types of entrepreneurs are identified as per
principles of entrepreneurship
2.3 Ways of becoming an entrepreneur are identified as
per principles of Entrepreneurship
2.4 Characteristics of Entrepreneurs are identified
as per principles of Entrepreneurship
2.5 Salaried employment and self-employment are
distinguished as per principles of entrepreneurship
2.6 Requirements for entry into self-employment
are identified according to business procedures and
standards
2.7 Roles of an Entrepreneur in an enterprise are
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the
outcomes that make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
determined according to business procedures and
standards
2.8 Contributions of entrepreneurship to National
development are identified as per business
procedures and standards
3. Identify 3.1 Business ideas are identified as per business
entrepreneurial procedures and standards
opportunities 3.2 Factors to consider when evaluating business
opportunity viability are explored based on business
procedure and standards
3.3 Entrepreneurial opportunities are evaluated as per
business procedures and standards
3.4 Business ideas and opportunities are generated as
per business procedures and standards
3.5 Business life cycle is analysed as per business
procedures and standards
4. Apply business 4.1 Forms of business ownership are identified as
legal aspects per legal procedures and practices
4.2 Business Registration and Licensing processes are
identified as per legal procedures and practices
4.3 Types of Contracts and Agreements are analysed as
per legal procedures and practices
4.4 Employment Laws are identified as per legal
procedures and practices
4.5 Taxation laws are identified as per legal procedures
and practices
5. Innovate Business 5.1 Business innovation strategies are determined by
strategies the organization standards
5.2 Creativity in business development is demonstrated
in accordance with business standards
5.3 Innovative business standards are developed
as per business principles
5.4 Linkages with other entrepreneurs are created as
per best practice
5.5ICT is incorporated in business growth and
development as per best practice
6. Develop Business 6.1 Business idea is described as per business

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 ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements that specify the
outcomes that make up required level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range
Plan procedures and standards
6.2 Business description is developed as per business
plan format
6.3 Marketing plan is developed as per business plan
format
6.4 Organizational/Management plan is prepared in
accordance with business plan format
6.5 Production/operation plan is prepared in
accordance with business plan format
6.6 Financial plan is prepared in accordance with the
business plan format
6.7 Executive summary is prepared in accordance with
business plan format
6.8 Business plan is presented as per best practice
6.9 Business ideas are incubated as per institutional
policy.

RANGE
This section provides work environment and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Variable Range

1. Sources of personal funds  Salary/Wages

may include but not  Investments
limited to:  Savings
 Inheritance
 Government Benefits

2. Sources of business  Equity Financing

finance may include but  Debt Financing,
not limited to:  Personal Savings/Investment
 Retained Earnings
 Grants and Subsidies
 Crowdfunding
 supplier Credit:
 Leasing and Asset Financing:
3. Types of entrepreneurs  Innovators

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 Variable Range

may include but not  Imitators

limited to:  Craft
 Opportunistic
 Speculators
4. Characteristics of  Creative
Entrepreneurs may  Innovative
include but not limited to:  Planner
 Risk taker
 Networker
 Confident
 Flexible
 Persistent
 Patient
 Independent
 Future oriented
 Goal oriented
5. Requirements for entry  Technical skills
into self-employment may  Management skills
include but not limited to  Entrepreneurial skills
 Resources
 Infrastructure
6. Forms of businesses  Sole proprietorship
ownership may include  Partnership
but not limited to:  Limited companies
 Cooperatives
7. Innovative business  New products
standards may include  New methods of production
but not limited to:  New markets
 New sources of supplies
 Change in industrialization

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Analytical
 Management

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  Problem-solving
 Root-cause analysis
 Communication

Required Knowledge
The individual needs to demonstrate knowledge of:
 Decision making
 Business communication
 Change management
 Competition
 Risk
 Net working
 Time management
 Leadership
 Factors affecting entrepreneurship development
 Principles of Entrepreneurship
 Features and benefits of common operational practices, e. g., continuous
improvement (kaizen), waste elimination,
 Conflict resolution
 Health, safety and environment (HSE) principles and requirements
 Customer care standards
 Basic financial management
 Business strategic planning
 Impact of change on individuals, groups and industries
 Government and regulatory processes
 Local and international market trends
 Product promotion standards
 Market and feasibility studies
 Government and regulatory processes
 Local and international business environment
 Relevant developments in other industries
 Regional/ County business expansion standards

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EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Identified Sources of personal and business
finance as per financial procedures and
standards
1.2 Managed Personal finances as per financial
procedures and standards
1.3 Made Investment decisions as per financial
procedures and standards
1.4 Generated Business ideas and opportunities
based on business procedure and standards
1.5 Analysed business life cycle based on
business procedure and standards
1.6 Determined business innovative standards as
per business principles
1.7 Developed and presented a business plan as
per regulatory framework.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where
assessment can take place
2.2 Appropriately simulated environment where
assessment can take place
3. Methods of Competency may be assessed through:
Assessment 3.1 Written tests
3.2 Oral questions
3.3 Third party report
3.4 Interviews
3.5 Portfolio
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance information Holistic assessment with other units relevant to the
for assessment industry sector, workplace and job role is
recommended.

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