Hyosung Retail

ATM Error Codes

Error Code Description Resolution
Received a command that the CDU does not 1. Check the CDU received command 2. Check the CDU firmware version and refer to
40000 have from the upper unit. specifications.
CS2 dark detection during initializing or
dispense reserved operation (Reject box 1. Initialize after mounting the reject box. 2. Check if the CS2 sensor cable is
40011 mounting/dismounting). disconnected 3. Exchange a sensor after abnormal operating CS2 Sensor
CS4A Dark detection during initializing or 1. Remove the remaining notes and foreign objects at the position of the CS4A sensor 2.
40014 dispense reserved operation. Check if the CS4A sensor cable is disconnected 3. Exchange a sensor after abnormal
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4A
CS2 & CS4A dark detection during initializing sensor 2. Check if the CS2 & CS4A sensor cable is disconnected 3. Exchange a sensor
40015 or dispense reserved operation. after abnormal operating the CS2 & CS4A Sensor
CS4A Dark detection during initializing or 1. Remove the remaining notes and foreign objects at the position of the CS4B sensor 2.
40018 dispense reserved operation. Check if the CS4B sensor cable is disconnected 3. Exchange a sensor after abnormal
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4B
CS2 & CS4B dark detection during initializing sensor 2. Check if the CS2 & CS4B sensor cable is disconnected 3. Exchange a sensor
40019 or dispense reserved operation. after abnormal operating the CS2 & CS4A Sensor
1. Remove the remaining notes and foreign objects at the position of the CS11A sensor 2.
CS11A dark detection during initializing or Check if the CS11A sensor cable is disconnected . 3. Exchange a sensor after abnormal
40021 dispense reserved operation. operating the CS11A sensor
1. Remove the remaining notes and foreign objects at the position of the CS11B sensor 2.
CS11B dark detection during initializing or Check if the CS11B sensor cable is disconnected . 3. Exchange a sensor after abnormal
40022 dispense reserved operation. operating the CS11B sensor
1. Remove the remaining notes and foreign objects at the position of the CS11A & CS11B
CS11A & CS11B dark detection during sensor 2. Check if the CS11A & CS11B sensor cable is disconnected . 3. Exchange a
40023 initializing or dispense reserved operation. sensor after abnormal operating the CS11A &CS11B sensor
1. Remove the remaining notes and foreign objects at the position of the CS13 sensor 2.
CS13 Dark detection during initializing or Check if the CS13 sensor cable is disconnected (CDU Board CN10 #1~4). 3. Exchange
40028 Dispense reserved operation. sensor if error occurs after checking CS13 sensor operation
1. Remove the remaining notes and foreign objects at the position of the CS11A & CS13
CS11A & CS13 dark detection during sensor 2. Check if the CS11A & CS13 sensor cable is disconnected (CDU Board CN10
40029 initializing or dispense reserved operation. #1~4). 3. Exchange sensor if error occurs after checking CS13 sensor operation
1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check
40030 Main motor speed error. Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder
40031 Error of Reject Gate Solenoid module 1. Check if the Reject Gate Solenoid cable is disconnected
40032 Error of Gate Solenoid module 1. Check if the Gate Solenoid cable is disconnected

Error of double detecting module including 1. Check CDU Board Segment. 2. Initialize 3. Read data of ‘Read Double Sensor’
40034 sensor (CS5_1 /CS5_2) during dispensing bills Command
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS13
CS2 & CS13 dark detection during initializing sensor 2. Check if the CS2& CS13 sensor cable is disconnected 3. Exchange sensor if
40036 or dispense reserved operation. error occurs after checking CS2 & CS13 sensor operation
1. Initialize after removing notes or dust over Gate 2. Check CS3 Sensor BKRT 3. Check
Gate operation sensor (CS3) error before initial CS3 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 Gate detecting
40039 recovery Sensor 5. Exchange Reject Solenoid 1
1st ~ 4th cassette not available during 1. Check the cassette mounting(1st ~ 4th) 2. Sensor(CS7,CS17,CS33,CS43) Operation
40040 dispense reserved operation Check
1. Check notes in Reject box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB,
CS15AB, CS31AB, CS41AB 4. Check dust existing in Main Motor Encoder Slit 5. Check
40041 Error if re-driving is over 5 times Index value of notes each cassette
1. Check notes in Reject Box 2. Remove notes jammed in CDU 3. Remove dust in CS13
40042 CS13 < Required Notes Sensor 4. Exchange sensor after abnormal operating CS13 Sensor
1. Check notes in Reject box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB,
CS15AB, CS31AB, CS41AB 4. Check dust existing in Main Motor Encoder Slit 5. Check
40043 Error if total reject is more than 40 Note Index value of notes each cassette
1. Check notes dispensed and rejected 2. Remove dust in CS13 Sensor 3. Exchange
40045 CS13 > Required Notes sensor after abnormal operating CS13 Sensor
40046 Program Error 1. Initialize after Reset Power 2. Upgrade CDU Firmware or Re- download 3. Exchange
1st cassette miss feed during dispense
40047 operation 1. Check notes in 1st Cassette 2. Check JAM in 1st Cassette and reload
40049 Dispenseing 0 notes required is error 1. Check received command 2. Check communication cable 3. Check CDU Firmware
Received a request for over 150 notes 1. Check received command 2. Check communication cable 3. Check CDU Firmware
40051 dispensing on the CDU from the upper unit. Version
The remaining notes at the sensor in front of
the 1th CST before dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40052 operation(CS1AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit

Time out due to note’s length error passed 1. Remove a jammed note at the position of the CS13 Sensor 2. Remove a dust on the
40055 throught the CS13 during dispense operation CS13 sensor
abnormal operation of the Reject gate solenoid 1. Remove a Jammed note on the gate 2. Exchange a sensor after abnormal operating
40056 during dispense operation CS3 Gate detecting sensor 3. Replace the reject solenoid 1
 The remaining notes at the sensor in front of
the 3rd CST before dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40060 operation(CS31AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
CS31AB dark detection during dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40061 reserved operation. cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit

The remaining notes at the sensor in front of 1. Remove the remaining notes at a sensor in front of the 1st Cassette 2. Sensor(CS1AB)
40062 the 1st CST after dispense operation(CS1AB) Operation Check

The remaining notes at the sensor in front of 1. Remove the remaining notes at a sensor in front of the 3rd Cassette 2.
40063 the 3rd CST after dispense operation(CS31AB) Sensor(CS31AB) Operation Check
The remaining notes at the sensor in front of
the 4th CST before dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40070 operation(CS41AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
Received a request for over 200 notes 1. Check received command 2. Check communication cable 3. Check CDU Firmware
40071 dispensing on the CDU from the upper unit. Version
CS41AB dark detection during dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40072 reserved operation. cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit

The remaining notes at the sensor in front of 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40073 the 4th CST after dispense operation(CS41AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
The remaining notes at the sensor in front of
the 2nd CST before dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40080 operation(CS15AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
CS15AB dark detection during dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40081 reserved operation. cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
The remaining notes at the sensor in front of
the 2nd CST after dispense 1. Remove the remaining notes at a sensor in front of the Cassette 2. Realign notes in the
40082 operation(CS21AB) cassette 3. Check abnormal clutch 4. Check abrasion of the cassette box pick unit
Count mismatch between request count and 1. Check CS13 sensor 2. Reconnect and remove dust in CS13 sensor 3. Upgrade the
97197 dispensed count. Cash Dispenser firmware or download software again 4. Replace the Cash Dispenser B/D
Hardware error occurred before executing
97201 command 1. Reset the PTR SP
97400 Fail to open port 1. Do RESET at Operator Function. 2. Reboot ATM
1. Check the remained notes for sensor – CS2 2. Check for sensor pollution – CS2 3.
97411 CS2 Dark detection Clean sensor and replace if necessary.
1. Check the remained notes for sensor – CS4A 2. Check for sensor pollution – CS4A 3.
97414 CS4A Dark detection Clean sensor and replace if necessary.
1. Check the remained notes for sensor – CS4B 2. Check for sensor pollution – CS4B 3.
97418 CS4B Dark detection Clean sensor and replace if necessary.
1. Check the remained notes for sensor – CS1A,B 2. Check for sensor pollution – CS1A,B
97421 CS1A,B Dark detection 3. Clean sensor and replace if necessary.
1. Check the remained notes for sensor – CS13 2. Check for sensor pollution – CS13 3.
97428 CS13 Dark detection Clean sensor and replace if necessary.
97447 Cassette 1 misfeed (Cassette status is OK) 1. Check the notes in cassette #1
97449 Error to dispense 0 sheets to be required 1. Check received command 2. Check communication cable 3. Check Cash unit
1030100 DEV_PIN (Key data error from host) Contact to host
1106910 LOST SLIP”, DEV_SPR
2000400 Vault door open Close the vault door. Check door switch.
2001000 Receipt paper jam Remove any jammed paper from the printer.
2001200 Receipt printer feed plate open Close the feed plate.
2001300 Out of receipt (Receipt paper empty) Replenish the receipt paper.

2001400 Receipt printer head overheated before printing Check the printer head and change if necessary.
2010100 Receipt printer lever opened Close the lever of print head completely
2010200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize
2010300 Receipt paper jam Remove jammed paper between printer head and rollers
2010400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector
2010500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector
2010600 Command is received while doing self-test After terminating self-test and initialize receipt printer
2010700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and
2010800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close
1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip
2010900 No sensing black mark (dark sensor) switch # 6 is set by On in case of not using Black mark)
2080100 Receipt printer lever opened Close the lever of print head completely
2080200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize
2080300 Receipt paper jam Remove jammed paper between printer head and rollers
2080400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector
2080500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector
2080600 Command is received while doing self-test After terminating self-test and initialize receipt printer
2080700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and
2080800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close
1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip
2080900 No sensing black mark (dark sensor) switch # 6 is set by On in case of not using Black mark)
3000000 Failed to set USB control register –
3000100 Undefined control command –
3000200 Undefined bulk command –
3001000 Abnormal end sensor –
3100100 Send to undefined command. Restart the Service Provider
Failed to download firmware (EP bin file
3100100 broken) –
3100200 Command execution is impossible. Restart the Service Provider

3100200 Failed to download firmware (connection lost) –

3100400 Command data error. Restart the Service Provider
3101000 Latch sensor is abnormal Please confirm inside of card reader
3102000 Card has not been read yet or others errors Restart the Service Provider
3102100 No Start sentinel Please confirm which is problem card or card reader
3102200 VRC Error Please confirm which is problem card or card reader
3102300 No End sentinel. Too many data Please confirm which is problem card or card reader
3102400 LRC Error Please confirm which is problem card or card reader
3102500 No mag.stripe or No encoded card Please confirm which is problem card or card reader
3102700 SS-ES-LRC card Please confirm which is problem card or card reader
3103000 Detection of Power failure. Issue the Reset command.
Abnormal condition was found on the power-
3106000 line (Vcc) of ICC(or SAM). Check to card reader is running well with IC Chip card.
3106100 The receiving error of ATR. Check to card reader is running well with IC Chip card.

3106200 The card(SAM) does not accept this protocol. Check to card reader is running well with IC Chip card.
IC card(SAM) communication error(No
3106300 answer). Check to card reader is running well with IC Chip card.
3106400 IC card(SAM) communication error(Other) Check to card reader is running well with IC Chip card.
3106500 IC card(SAM) is not activated Check to card reader is running well with IC Chip card.
IC card(SAM) returned ATR which is not
3106600 supported ISO/IEC7816-3 Check to card reader is running well with IC Chip card.
IC card(SAM) returned ATR which does not
3106900 match EMV 2000 V4.0. Check to card reader is running well with IC Chip card.
3107000 F-FROM write error Issue the Reset command.

3107100 CRC error of User program code area of ESU Check the card reader and ESU board.
3107200 EEPROM operation error Restart the EPP device.
3107600 Transmission error between ESU and ICRW Check the card reader and ESU board.
3109500 ESU is broken-down or disconnected Check the card reader and ESU board.
3109600 Metallic fraud object is detected. Check the card reader and ESU board.
Internal error is occurred and Fail to get error
3109900 code from DLL Restart the Service Provider
9311200 Fail to connect device or initialize device Check the device cable and connection.
9312300 Fail to close device. Check the device cable and connection.
9313200 Fail to send command to device Check the device cable and connection.
Abnormal communication after device open
9313300 success Check the device cable and connection.
9341100 Fail to create sensor polling thread. Restart the Service Provider
9341300 Sensor polling thread is terminated. Restart the Service Provider
Failed to connect communication between SP
9701010 of PIN and EP of one Check if communication cable or COM port is not connected
9701012 Failed to deliver to data of EPP’s SP Check if communication cable or COM port is not connected
9701016 Received data time out of EPP Check if communication cable or COM port is not connected
9701017 Delivered data time out of EPP Check if communication cable or COM port is not connected
9701031 Failed to read Register of EPP Reboot ATM
9701040 Failed to produce Thread of EPP Reboot ATM
9701060 Failed to create buffer Reboot ATM
9701111 BCC error of EPP Check BCC logic of EPP
EPP is down when it receives an ‘Get Status’
9701151 command 1. Reboot ATM 2. Replace pinpad
EPP is down when it receives an ‘Clear Func
9701152 Key’ command 1. Reboot ATM 2. Replace pinpad
Receipt printer communication error during SP
9720000 opening Check if communication cable or COM port is not connected
communication error between SP and
9720200 firmware. Reboot ATM
Receipt Printer communication failure during
9722010 COM port open 1. Do RESET at Operator Function 2. Reboot ATM
9722020 File Open Error 1. Reboot ATM 2. Call your attendant
9722022 Failed to write file (Receipt Printer) 1. Reboot ATM 2. Call your attendant
Memory Allocate Error (PrintForm Allocate
9722060 IndexBuffer Fail) 1. Reboot ATM 2. Call your attendant
9722068 Invalid Media Name 1. Reboot ATM 2. Call your attendant
9722211 invalid data size Reboot ATM
9723010 Fail to connect device or initialize device Check the device cable and connection.
9723010 Failed to open USB port Check the device cable and connection.
9723011 Failed to read card track data Check the device cable and connection.
9723012 Fail to send command to device Check the device cable and connection.
9723012 Failed to read firmware version Check the device cable and connection.
9723013 Fail to close device. Check the device cable and connection.
9723013 Failed to download firmware to device Check the device cable and connection.
9723014 USB port is detached Check the device cable and connection.
Abnormal communication after device open
9723019 success Check the device cable and connection.
Firmware status is incorrect and firmware file
9723020 does not exist Restart the Service Provider
9723040 Fail to create sensor polling thread. Restart the Service Provider
9723040 Failed to create sensor polling thread Restart the Service Provider
Failed to create firmware downloading (read
9723041 firmware version) polling thread Restart the Service Provider
9723042 Cannot make device status thread. Restart the Service Provider
9723048 Sensor polling thread is terminated. Restart the Service Provider
9723058 Exception is occurred Restart the Service Provider
9740020 Failed to create file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9740020 Failed to create file 1. Reboot ATM 2. Call your attendant
9740025 Failed to copy file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9740025 Failed to copy file 1. Reboot ATM 2. Call your attendant
Cashunit type setting is invalid. (except
9740101 Reject/Retract Cashunit) 1. Check the input parameter.
Cashunit note index setting is invalid. (except
9740102 Reject/Retract Cashunit) 1. Check the input parameter.
9740316 No Items During Retract process

9740323 Items Taken During Retract or Reset process

9745500 System power off while dispensing
9799901 DOOR CHECK 1. Reboot ATM 2. Call your attendant
9799902 LIGHT ERROR 1. Reboot ATM 2. Call your attendant
9799903 SPL ERROR 1. Reboot ATM 2. Call your attendant
9799904 PIN ERROR 1. Reboot ATM 2. Call your attendant
9799905 SENSOR CHECK 1. Reboot ATM 2. Call your attendant
9799907 UPS ERROR 1. Reboot ATM 2. Call your attendant
9799908 SCREEN ERROR 1. Reboot ATM 2. Call your attendant
2010A00 The size of image print data is abnormal Check the AP version and initialize
2010B00 Margin value is invalid during configuration.
2010C00 Paper jammed at the exit of the slot
2010D00 Paper jammed in the path (Receipt Printer)
2010F00 The firmware crashed (Receipt Printer)
2080A00 The size of image print data is abnormal Check the AP version and initialize
2080B00 Margin setting error 1. Check whether the default registry setting is changed 2. Reset the PTR SP
2080C00 Paper jammed at the exit of the slot 1. Remove the jammed paper
2080D00 Paper jammed in the path 1. Remove the jammed paper
The size of image print data is abnormal while
2.08E+03 printing image.
2080F00 The firmware crashed 1. Check whether the dip switch #1 is set to “ON” position 2. Update the firmware
Use to same sequence number. Sequence
number must be different to previous sequence
2080I00 number. Need to check SP process.
It means Image print is not finished. When
SPR print image data with receive, If no more
data received then SPR can not print all image Cause is as follows. 1. Cable is low quality. 2. USB disconnect. 3. SP is not work
2080K00 data. continuously. Need to analyze tracelog for more information.
Failed to connect communication between
2DN0000 Receipt printer and SP 1.Check if communication cable or com port is not connected
1. Remove the remaining notes and foreign objects at the position of the CS4A/B sensor
CS4A/B dark detection during initializing or 2. Check if the CS4A/B sensor cable is disconnected 3. Exchange a sensor after
4001C dispense reserved operation. abnormal operating the CS2 & CS4A/B Sensor
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4A/B
CS2 & CS4A/B dark detection during initializing sensor 2. Check if the CS2 & CS4A/B sensor cable is disconnected 3. Exchange a sensor
4001D or dispense reserved operation. after abnormal operating the CS2 & CS4A/B Sensor
1. Remove the remaining notes and foreign objects at the position of the CS11B & CS13
CS11B & CS13 dark detection during sensor 2. Check if the CS11B & CS13 sensor cable is disconnected (CDU Board CN10
4002A initializing or dispense reserved operation. #1~4). 3. Exchange sensor if error occurs after checking CS13 sensor operation
1. Remove the remaining notes and foreign objects at the position of the CS11A/B &
CS11A, CS11B & CS13 dark detection during CS13 sensor 2. Check if the CS11A/B & CS13 sensor cable is disconnected (CDU Board
4002B initializing or dispense reserved operation. CN10 #1~4). 3. Exchange sensor if error occurs after checking CS13 sensor operation
When more than 5 sheets of cash dispensing
4003A is required during a test. 1. Check command that CDU is received 2. Check CDU EP ROM Version or specification
1. Remove notes or dust in existence CS15A Sensor 2. Check CS15A Sensor Cable 3.
4003B CS15A dark detected Exchange Sensor after abnormal operating CS15A Sensor
1. Remove Jammed notes on CDU retrun path 2. Remove dust in CS1AB, CS4AB, CS13
4004A Time out(Note Jam) Sensor 3. install after rearranging notes in cassette
Continuous 10 times error if note is (long & 1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check index of
4004B Short & Skew) notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder
 1st cassette not available during dispense
4004D reserved operation 1. Check the 1st cassette mounting 2. Sensor(CS7) Operation Check
2nd cassette not available during dispense
4004E reserved operation 1. Check the 2nd cassette mounting 2. Sensor(CS17) Operation Check
2nd cassette miss feed during dispense
4005B operation 1. Check notes in 2nd Cassette 2. Check JAM in 2nd Cassette and reload
Continuously detected 3 notes for six times or 1. Check notes status in the reject box 2. Realign note in the cassette 3. Check foreign
4005D more during dispense operation objects at the position of the CS5 Sensor Guide 4. Check if the CS5 Cable is
1. Remove Jammed notes on CDU retrun path 2. Remove dust in CS15AB, CS4AB,
4006A Time out(Note Jam) CS13 Sensor 3. install after rearranging notes in cassette
CS31AB dark detection during initialize 1. Remove the remaining notes at a sensor in front of the 3rd Cassette 2.
4006B reserved operation. Sensor(CS31AB) Operation Check
1. Remove Jammed notes on CDU retrun path 2. Remove dust in CS41AB, CS4AB,
4007A Time out(Note Jam) CS13 Sensor 3. install after rearranging notes in cassette
CS41AB dark detection during initialize 1. Remove the remaining notes at a sensor in front of the 4th Cassette 2.
4007B reserved operation. Sensor(CS41AB) Operation Check
4th cassette miss feed during dispense
4007C operation 1. Check notes in 4th Cassette 2. Check JAM in 4nd Cassette and reload
4th cassette not available during dispense
4007D reserved operation 1. Check the 4th cassette mounting 2. Sensor(CS43) Operation Check
Hole discovered during dispense reserved
4008F operation 1. Remove Jammed notes on CDU retrun path 2. Rearrange notes in Cassette
1. Remove Jammed notes on CDU retrun path 2. Remove dust in CS31AB, CS4AB,
4009A Time out(Note Jam) CS13 Sensor 3. install after rearranging notes in cassette
3rd cassette not available during dispense
4009D reserved operation 1. Check the 3rd cassette mounting 2. Sensor(CS33) Operation Check
3rd cassette miss feed during dispense
4009F operation 1. Check notes in 3rd Cassette 2. Check JAM in 3rd Cassette and reload
400BA CDU unit configuration value Error 1. Chekc CDU Type(Model) 2. Select proper type
The communication data length does not 1. Check received command 2. Check communication cable 3. Check CDU Firmware
400BC match Version
400BD Communication protocol error. Update SP to newer version.
CS4A/B dark JAM detection during dispense 1. Remove the remaining notes and foreign objects at the position of the CS4A/B sensor.
400BE operation. 2. Check the CS4A/B sensor cable. 3. Exchange a sensor after abnormal operating the
Received a command that the CDU TYPE 1. Check the Cdu Received Command 2. Check the CDU firmware vesion and refer to
400BF does not have from the upper unit specification
CS12 Sensor of external shutter is detected as
dark, after Initialization or before dispensing 1. Check and remove the remaining notes or debris in External_shutter. 2. Clean the
400C7 operation. surface of CS12 and check whether sensor cable is disconnected.
CS14 Sensor of external shutter is detected as
dark, after Initialization or before dispensing 1. Check and remove the remaining notes or debris in External_shutter. 2. Clean the
400C8 operation. surface of CS14 and check whether sensor cable is disconnected.
CS12 and CS14 Sensors of external shutter
are detected as dark, after Initialization or 1. Check and remove the remaining notes or debris in External_shutter. 2. Clean the
400C9 before dispensing operation. surface of sensors(CS12 & CS14) and check whether sensor cables are disconnected.
1. Remove the remaining notes at a sensor in front of the Cassette(1st ~ 4th Cassette) 2.
(CS1AB, CS15AB, CS31AB, CS41AB) dark Realign notes in the cassette 3. Check abnormal clutch 4. Check abrasion of the cassette
400CC detection during dispense reserved operation. box pick unit

1. Patrol note fails to pass through the external

shutter(CS13~CS12) 2. If the sensors have no
trouble detecting, It is most likely to have been 1. Check and remove the remaining notes or debris in External_shutter. 2. Clean the
400D0 caused by customerss hands or others. surface of CS12 and check whether sensor cable is disconnected.

1. Patrol note fails to pass through the external

shutter(CS12~CS14) 2. If the sensors have no
trouble detecting, It is most likely to have been 1. Check and remove the remaining notes or debris in External_shutter. 2. Clean the
400D1 caused by customerss hands or others. surface of CS14 and check whether sensor cable is disconnected.
400FF In case of remaining cash in transport 1. Check the remained notes in Transport. 2. Check a dust in Transport. 3. Check the
Abnormal communication (device is offline,
4DN00 communication cable is disconnected) 1. Do Reset at operator function. 2. Check the communication cable 3. Reboot ATM
4DN01 Abnormal response from firmware 1. Do Reset at operator function. 2. Reboot ATM
4DN81 Fail to shutter open port 1. Do RESET at Operator Function. 2. Reboot ATM
93A5600 Exception is occurred Restart the Service Provider
MCU device is out of order (Invalid serial
93A9100 number) Check serial number of MCU
93A9500 Fail to connect ESU or setting fail. Restart the Service Provider
971A0 Invalid denomination 1. Reconfigure denomination at supervisor mode
971A1 Invalid currency 1. Reconfigure currency at supervisor mode
971A2 Dispenser state is not dispensable. 1. Check the Reject/Retract Bin Full or missing. 2. Check the replenished amount and
In case the number of bills dispensed exceeds 1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum
971A3 the maximum dispensing bill dispensable count
971A5 Invalid mix number 1. Reconfigure cash dispenser at supervisor mode
CashDispenser configuration error! SP
971A6 AutoRecover Fail 3 Times. 1. Reconfigure denomination at supervisor mode
971A7 CashDispenser configuration error 1. Reconfigure denomination at supervisor mode
971B0 No bills in stacker when Present executed. 1. Check a dust in stacker 2. Check the sensor cable.
971DX Partial dispense from cassette #X 1. Check the replenished amount and replenish 2. Check the notes in cassette #X
97221A2 Invalid Unit 1. Reboot ATM 2. Call your attendant
97221C1 Form is not Found 1. Reboot ATM 2. Call your attendant
97221C4 Form Name is NULL 1. Reboot ATM 2. Call your attendant
97221C5 Invalid Form 1. Reboot ATM 2. Call your attendant
97221C6 PrintForm() offset is Invalid 1. Reboot ATM 2. Call your attendant
97221C7 Invalid Form (Too many Fields) 1. Reboot ATM 2. Call your attendant
97221D1 Media is not Found 1. Reboot ATM 2. Call your attendant
Media Overflow when form size is larger than
97221D3 media size 1. Reboot ATM 2. Call your attendant
97221D4 Media Name is NULL 1. Reboot ATM 2. Call your attendant
Invalid Media (Attribute for Media definition is
97221D5 not proper) 1. Reboot ATM 2. Call your attendant
Invalid Media (Area size is larger than media
97221D6 size) 1. Reboot ATM 2. Call your attendant
Invalid Media (Size of Media Name is
97221D7 exceeded to 2048 bytes totally) 1. Reboot ATM 2. Call your attendant
9.72E+05 Field is not Found 1. Reboot ATM 2. Call your attendant

9.72E+06 Field Error (This Field must have initial value) 1. Reboot ATM 2. Call your attendant
9.72E+07 Non-Indexed value for Indexed Field 1. Reboot ATM 2. Call your attendant
9.72E+08 Invalid Field 1. Reboot ATM 2. Call your attendant
9.72E+09 Invalid Field (This Field’s width is 0) 1. Reboot ATM 2. Call your attendant
Receipt Printer communication failure during
9722DN0 sending command to Receipt Printer 1. Do RESET at Operator Function 2. Reboot ATM
1. Check the remained notes for sensor – CS15A,B 2. Check for sensor pollution –
9743B CS15A,B Dark detection CS15A,B 3. Clean sensor and replace if necessary.
9745B Cassette 2 misfeed (Cassette status is OK) 1. Check the notes in cassette #2
1. Check the remained notes for sensor – CS31A,B 2. Check for sensor pollution –
9746B CS31A,B Dark detection CS31A,B 3. Clean sensor and replace if necessary.
1. Check the remained notes for sensor – CS41A,B 2. Check for sensor pollution –
9747B CS41A,B Dark detection CS41A,B 3. Clean sensor and replace if necessary.
9747C Cassette 4 misfeed(Cassette status is OK) 1. Check the notes in cassette #4
9749F Cassette 3 misfeed(Cassette status is OK) 1. Check the notes in cassette #3
974AA Failed to download firmware. Check the firmware file
974FE Transport is not empty Check remained notes for transport that are not detected by sensor
The remained note is detected when the notes 1. Check the remained notes in Stacker 2. Check a dust in stacker. 3. Check the sensor
974FF start to be dispensed Cable.
97912XX DEV_SPR Time Over Error 1. Reboot ATM 2. Call your attendant
97915XX DEV_BRM Time over Error Code 1. Reboot ATM 2. Call your attendant
97916XX DEV_PBM Time over Error Code 1. Reboot ATM 2. Call your attendant
97918XX DEV_PIN Time over Error Code 1. Reboot ATM 2. Call your attendant
9791AXX DEV_FNG Time over Error Code 1. Reboot ATM 2. Call your attendant
9791BXX DEV_VFD Time over Error Code 1. Reboot ATM 2. Call your attendant
97922XX DEV_SPR FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
97925XX DEV_BRM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
97926XX DEV_PBM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
97928XX DEV_PIN FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9792AXX DEV_FNG FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
9792BXX DEV_VFD FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant
991@@91 ON TRANSACTION POWER OFF 1. Check power supply 2. Check backup battery
Open lever detected before executing
A010100 command Close the feed lever.
Printer thermal head overheated while
A010200 executing command Check the thermal printer head and change if necessary.

A010300 Paper jam detected before executing command Remove any jammed paper from the printer.
Paper setting error detected before executing
A010400 command Remove and re-install the receipt paper.
Paper check error detected before executing
A010500 command Remove and re-install the receipt paper.
Paper cutter software check error detected
A010800 before executing command Check for and remove any jammed paper.

A080100 Open lever detected while executing command Remove any jammed paper.

A080200 Receipt printer head overheated while printing Check the thermal printer head and change if necessary.

A080300 Paper jam detected while executing command Remove and re-install the receipt paper.
Paper setting error detected before executing
A080400 command Remove and re-install the receipt paper.
A080500 Paper check error in doing command Remove any jammed paper.
Paper cutter software check error detected
A080800 while executing command Check for and remove any jammed paper.
 No response detected for 30 seconds after
ADN0100 sending command Check cable and connection between the CE and printer.
No response detected for 30 seconds after
ADN0F00 sending command Check cable and connection between the CE and printer.
ADN1100 No response detected after 3 retries Check cable and connection between the CE and printer.
No response detected between ENQ-ACK after
ADN1200 5 retries of ENQ Check the cable and connection between the CE and printer.

No response detected after 5 retries because

ADN1300 of timeout between STX-BCC interval Check cable and connection between the CE and printer.
D000100 Error while modem initializing Check the modem connection and the modem test.
D000200 Reversal transaction failure Check for any CDU error codes and the number of notes dispensed to customer.
D000300 PIN ERROR Transaction was denied by host
D000400 INVALID PIN Reboot ATM
D000500 BANK UNAVAILABLE Transaction was denied by host
D000600 CARD NOT SUPPORTED Transaction was denied by host
D000700 INSUFFICIENT FUNDS Transaction was denied by host
D000800 INELIGIBLE TRANSACTION Transaction was denied by host
D000900 INELIGIBLE ACCOUNT Transaction was denied by host
D001000 DAILY LIMIT EXCEEDED Transaction was denied by host
D001100 UNABLE TO PROCESS Transaction was denied by host
D001200 Invalid transaction Check the transaction from the host and try again.
D001300 Invalid amount Check the transaction from the host and try again.
D001400 Invalid card number Check the transaction from the host and try again.
D001500 UNABLE TO PROCESS Transaction was denied by host

D001600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host

D001700 INVALID AMOUNT Transaction was denied by host
D001800 EXTERNAL DECLINE Transaction was denied by host
D001900 SYSTEM ERROR Transaction was denied by host

D002000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List
D002100 ROUTING LOOKUP PROBLEM Transaction was denied by host
D002200 UNABLE TO PROCESS Transaction was denied by host
D002300 TRANSACTION NOT SUPPORTED Transaction was denied by host
D002400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again.
D003900 No Credit Account Check the transaction from the host and try again.
D005100 Insufficient Funds Check the transaction from the host and try again. Try Balance Inquiry
D005200 No Checking Account Check the transaction from the host and try again.
D005300 No Savings Account Check the transaction from the host and try again.
D005400 Expire Card Check the transaction from the host and try again.
D005500 Incorrect Pin Check the transaction from the host and try again.
D005700 Transaction not Permitted – Card Check the transaction from the host and try again.
D005800 Transaction not Permitted – Terminal Check the transaction from the host and try again.
D006100 Exceeds Withdrawal Limit Check the transaction from the host and try again.
D007500 PIN Tries Exceeded Check the transaction from the host and try again.
D007800 No Account Check the transaction from the host and try again.
D008000 Invalid Date Check the transaction from the host and try again.
D008300 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D008600 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
D009100 Bank Unavailable Check the transaction from the host and try again.
D009200 System Unavailable Check the transaction from the host and try again.
D009300 Transaction Serial Number mismatch Check the terminal setting from the host.
D009400 Record format mismatch. Check the terminal setting from the host.
D009500 Routing ID mismatch. Check the terminal setting from the host.
D009600 Terminal ID mismatch. Check the terminal setting from the host.
D009700 Response Type mismatch (Reversal) Check the terminal setting from the host.
D009800 Response Type mismatch (Day Close) Check the terminal setting from the host.
D009900 Response Type mismatch (Config.) Check the terminal setting from the host.
Response Type mismatch
D009A00 (Withdrawal/Balance/Transfer) Check the terminal setting from the host.
D009B00 STX error Check the terminal setting from the host.
D009C00 ETX error Check the terminal setting from the host.
D009D00 FS out (after response code) Check the terminal setting from the host.
D009E00 FS out (after retrieval reference number) Check the terminal setting from the host.
D009F00 FS out (after system trace audit number) Check the terminal setting from the host.
D00A000 FS out (after account balance) Check the terminal setting from the host.
D00A100 FS out (after available balance) Check the terminal setting from the host.
D00A200 FS out (after surcharge amount) Check the terminal setting from the host.
D00A300 FS out (after authorization response text) Check the terminal setting from the host.
D00A400 ETX wrong position Check the terminal setting from the host.
D00A500 FS out (after total cash dispense amount) Check the terminal setting from the host.

D00A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.
D00A700 FS out (after total surcharge amount) Check the terminal setting from the host.
D00A800 FS out (after config surcharge amount) Check the terminal setting from the host.
D00A900 ETX out (config) Check the terminal setting from the host.
Invalid data received from the host (MAC data
D00AC00 mismatch) Check the terminal setting from the host.
D00B000 TERMINAL ID MISMATCHED
D00B100 TRANSACTION CODE MISMATCHED
D00B200 SECOND FIELD ID CODE MISMATCHED
D00B300 FIRST DES KEY WRONG SIZE
D00B400 SURCHARGE AMOUNT WRONG SIZE
D00B500 Sequence Number MISMATCHED
D00B600 INVALID RESPONSE CODE ERROR
D00B700 Authorization Number Error
D00B800 BUSINESS DATE Error
D00B900 Transaction time Number Error
D00BA00 BUSINESS DATE Error
D00BB00 Balance amount Error
D00BC00 Actual Surcharge Error
D00BD00 Sequence Number MISMATCHED
D00BF00 BUSINESS DATE Error
D00C000 Settlement Error
D00C100 Host Mac result error Check the key mode and MAC value
D00C200 ATM Mac result error Check the key mode and MAC value
D011100 REVERSAL DECLINED
D022200 PIN CHANGE DECLINED
D030000 Modem is not responding Check the modem controller.
The target call address has call blocking
D030100 enabled. 1. Check modem cable 2. Contact to technician support team
D030200 The specified terminal identifier is invalid. 1. Check modem cable 2. Contact to technician support team
All call appearances on the specified address
D030300 are currently in use. 1. Check modem cable 2. Contact to technician support team
The disable address parameter contains
dialing control characters that are not
D030400 processed by the service provider. 1. Check modem cable 2. Contact to technician support team
D030500 The specified country/region code is invalid. 1. Check modem cable 2. Contact to host and phone company
The operation failed for an unspecified or
D030600 unknown reason. Contact to technician support team
Insufficient resources to complete the
D030700 operation Contact to technician support team
D100000 No connection 1. Check phone number 2. Check modem cable 3. Contact phone company
D110000 Cannot receive ENQ from the host 1. Check phone number 2. Check modem cable 3. Contact telephone company
Transmission error : Failed to receive the
whole data within 5 seconds after requesting
D120000 the modem to send the data. 1. Check modem and modem cable connection 2. Contact telephone company
D130000 Receiving NAK more than 3 times 1. Check modem and modem cable connection 2. Contact telephone company
D140100 Disconnected by Unknown Reason 1. Check modem and modem cable connection 2. Contact telephone company
Disconnected by rejected call from remote
D140200 party Try again later.
Disconnected because the local phone was
D140300 picked up Try again later.
D140400 Disconnected by Forwarded 1. Check modem and modem cable connection 2. Contact telephone company
D140500 Disconnected by Unreachable 1. Check modem and modem cable connection 2. Contact telephone company
D140600 Disconnected by Congestion 1. Check modem and modem cable connection 2. Contact telephone company
D140700 Disconnected by Incompatible 1. Check modem and modem cable connection 2. Contact telephone company
D140800 Disconnected by un-known reason 1. Check modem and modem cable connection 2. Contact telephone company
D140900 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company
D141000 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company
1. Modem dial connection time-out (while
dialing the modem). 2. No response from host
D150000 for 60 seconds. 1. Check modem and modem cable connection 2. Contact telephone company
D160100 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company
D160200 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company
D160300 Disconnected by Out of Order 1. Check modem and modem cable connection 2. Contact telephone company
No carrier (while sending/receiving data after
D170000 dial connection) Check host.

D170100 No Carrier during ENQ data receive from host Check host.
D170200 No Carrier before sending data send to host Check host.
D170300 No Carrier during sending data send to host Check host.

D170400 No Carrier during ACK/NAK data send to host Check host.

No Carrier during ACK/NAK data receive from
D170500 host Check host.
D170600 No Carrier during receiving data Check host.
D170700 NAK retry error. 1. Check modem and modem cable connection 2. Contact telephone company
D170800 Send retry error 1. Check modem and modem cable connection 2. Contact telephone company
D170900 Modem initialize fail Check modem
D171000 Modem Comport Failed Check modem
D180000 No Dial Tone(in Modem dial connection) Check telephone line connection. Test Modem.
D190000 No Answer Contact telephone company (Check telephone line connection. Check phone number.)
D200000 Dial(Line) busy Try again later. Check phone number.
Time out(30sec.) for initializing modem before
D210000 Modem Dial connecting Check telephone line connection. Test Modem.
D220000 not receiving EOT from HOST Check telephone line connection. Test Modem. Check host.
No response from Host – Dialing time out to
D230000 Host Check telephone line connection. Test Modem. Check phone number.
D250000 Cannot connect to the host Check telephone line connection
D251000 Timeout while Sending Check telephone line connection
D251100 Communication error while Sending Check telephone line connection
D251200 Socket error while Sending Check telephone line connection
D251300 Timeout while Receiving Check telephone line connection
D251400 Communication error while Receiving Check telephone line connection
D251500 Socket Error while Receiving Check telephone line connection

D320000 No response from Host/Dialing time out to Host Check telephone line connection
D320100 Outbound call is aborted Check telephone line connection. Test Modem.
D320200 Fail to dial out Check telephone line connection. Test Modem.
D320300 No Line Reply
D320400 Get Line ID Failed
D320500 Modem Comport Failed
D320600 Call Failed
D320700 No Answer
D320800 Modem Call Other Error
D410000 CRC Mismatch Check telephone line connection
D410100 No CRC Received Make sure that the host is using CRC
DA(0))09E00 FS out (after retrieval reference number) Check the terminal setting from the host.
DA(0)00300 PIN ERROR Transaction was denied by host
DA(0)00400 INVALID PIN Reboot ATM
DA(0)00500 BANK UNAVAILABLE Transaction was denied by host
DA(0)00600 CARD NOT SUPPORTED Transaction was denied by host
DA(0)00700 INSUFFICIENT FUNDS Transaction was denied by host
DA(0)00800 INELIGIBLE TRANSACTION Transaction was denied by host
DA(0)00900 INELIGIBLE ACCOUNT Transaction was denied by host
DA(0)01000 DAILY LIMIT EXCEEDED Transaction was denied by host
DA(0)01100 UNABLE TO PROCESS Transaction was denied by host
DA(0)01200 Invalid transaction Check the transaction from the host and try again.
DA(0)01300 Invalid amount Check the transaction from the host and try again.
DA(0)01400 Invalid card number Check the transaction from the host and try again.
DA(0)01500 UNABLE TO PROCESS Transaction was denied by host

DA(0)01600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host

DA(0)01700 INVALID AMOUNT Transaction was denied by host
DA(0)01800 EXTERNAL DECLINE Transaction was denied by host
DA(0)01900 SYSTEM ERROR Transaction was denied by host

DA(0)02000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List
DA(0)02100 ROUTING LOOKUP PROBLEM Transaction was denied by host
DA(0)02200 UNABLE TO PROCESS Transaction was denied by host
DA(0)02300 TRANSACTION NOT SUPPORTED Transaction was denied by host
DA(0)02400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again.
DA(0)03900 No Credit Account Check the transaction from the host and try again.
DA(0)05100 Insufficient Funds Check the transaction from the host and try again. Try Balance Inquiry
DA(0)05200 No Checking Account Check the transaction from the host and try again.
DA(0)05300 No Savings Account Check the transaction from the host and try again.
DA(0)05400 Expire Card Check the transaction from the host and try again.
DA(0)05500 Incorrect Pin Check the transaction from the host and try again.
DA(0)05700 Transaction not Permitted – Card Check the transaction from the host and try again.
DA(0)05800 Transaction not Permitted – Terminal Check the transaction from the host and try again.
DA(0)06100 Exceeds Withdrawal Limit Check the transaction from the host and try again.
DA(0)07500 PIN Tries Exceeded Check the transaction from the host and try again.
DA(0)07800 No Account Check the transaction from the host and try again.
DA(0)08000 Invalid Date Check the transaction from the host and try again.
DA(0)08300 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
DA(0)08600 Can not Verify PIN Check the transaction from the host and try again. Try different cards.
DA(0)09100 Bank Unavailable Check the transaction from the host and try again.
DA(0)09200 System Unavailable Check the transaction from the host and try again.
DA(0)09300 Transaction Serial Number mismatch Check the terminal setting from the host.
DA(0)09400 Record format mismatch. Check the terminal setting from the host.
DA(0)09500 Routing ID mismatch. Check the terminal setting from the host.
DA(0)09600 Terminal ID mismatch. Check the terminal setting from the host.
DA(0)09700 Response Type mismatch (Reversal) Check the terminal setting from the host.
DA(0)09800 Response Type mismatch (Day Close) Check the terminal setting from the host.
DA(0)09900 Response Type mismatch (Config.) Check the terminal setting from the host.
 Response Type mismatch
DA(0)09A00 (Withdrawal/Balance/Transfer) Check the terminal setting from the host.
DA(0)09B00 STX error Check the terminal setting from the host.
DA(0)09C00 ETX error Check the terminal setting from the host.
DA(0)09D00 FS out (after response code) Check the terminal setting from the host.
DA(0)09F00 FS out (after system trace audit number) Check the terminal setting from the host.
DA(0)0A000 FS out (after account balance) Check the terminal setting from the host.
DA(0)0A100 FS out (after available balance) Check the terminal setting from the host.
DA(0)0A200 FS out (after surcharge amount) Check the terminal setting from the host.
DA(0)0A300 FS out (after authorization response text) Check the terminal setting from the host.
DA(0)0A400 ETX wrong position Check the terminal setting from the host.
DA(0)0A500 FS out (after total cash dispense amount) Check the terminal setting from the host.

DA(0)0A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host.
DA(0)0A700 FS out (after total surcharge amount) Check the terminal setting from the host.
DA(0)0A800 FS out (after config surcharge amount) Check the terminal setting from the host.
DA(0)0A900 ETX out (config) Check the terminal setting from the host.
Invalid data received from the host (MAC data
DA(0)0AC00 mismatch) Check the terminal setting from the host.
DA(0)0B000 TERMINAL ID MISMATCHED
DA(0)0B100 TRANSACTION CODE MISMATCHED
DA(0)0B200 SECOND FIELD ID CODE MISMATCHED
DA(0)0B300 FIRST DES KEY WRONG SIZE
DA(0)0B400 SURCHARGE AMOUNT WRONG SIZE
DA(0)0B500 Sequence Number MISMATCHED
DA(0)0B600 INVALID RESPONSE CODE ERROR
DA(0)0B700 Authorization Number Error
DA(0)0B800 BUSINESS DATE Error
DA(0)0B900 Transaction time Number Error
DA(0)0BA00 BUSINESS DATE Error
DA(0)0BB00 Balance amount Error
DA(0)0BC00 Actual Surcharge Error
DA(0)0BD00 Sequence Number MISMATCHED
DA(0)0BF00 BUSINESS DATE Error
DA(0)0C000 Settlement Error
DA(0)0C100 Host Mac result error Check the key mode and MAC value
DA(0)0C200 ATM Mac result error Check the key mode and MAC value
DA(0)11100 REVERSAL DECLINED
DA(0)22200 PIN CHANGE DECLINED
DA0xxx0 Host Denial Error Refer to Description for error code organization
E12A500 Undefined Baudrate Check baudrate parameter
E131100 Received message length error Check SP message
E131200 Invalid parameter Check SP message
E131400 Default sensitive password entry Enter new sensitive passwords
E137400 Not in sensitive mode Enter sensitive passwords
E141200 Invalid parameter Check SP message
E147600 Invalid function key parameter Check SP message
E147700 Invalid function key parameter Check SP message
E15A400 RTC setting failure Check SP message
E211200 Invalid parameter Check SP message
E211400 Default sensitive password entry Enter new sensitive passwords
E217400 Not in sensitive mode Enter sensitive passwords
E217800 120 PIN entry excess within 1 hour Wait until it reaches one hour
E21FB00 Undefined EPP state Check EPP module
E21FF02 Factory State NVRAM clear and EPP installation
E21FF03 Initialization State EPP installation
E21FF04 Authorized Removal State EPP installation
E21FF05 Unauthorized Removal State EPP installation
E221200 Invalid parameter Check SP message
E231200 Invalid parameter Check SP message
E231300 Entry timeout Entry retry
E237000 Sensitive password verification failure Check sensitive passwords

E237100 Changed sensitive password verification failure Check changed sensitive passwords
E23FD03 Not default ID and password Ener default or NVRAM clear
E23FD04 1st and 2nd password are same 1st and 2nd passwords must be different
E23FD05 1st password is not verified Enter correct 1st password
E23FD06 Password comparison failure Check existing passwords
E23FD07 ID comparison failure Check ID
E23FD08 ID is NULL value Register non NULL ID
E23FD09 Password is NULL value Register non NULL password
E23FD0A Same ID exists Register different ID
E23FD0D ID count FULL Delete unused ID or NVRAM clear
E23FD10 Not in removal sensitive mode Enter removal sensitive id and password
E23FD13 Not default ID and password Enter default or NVRAM clear
E23FF0F ID not found Check existing ID
E312300 Key not found Load key to be needed
E322300 Key not found Load key to be needed
E324G00 TMK not found Load TMK to be needed
E331200 Invalid parameter Check SP message
E332300 Key not found Load key to be needed
E341200 Invalid parameter Check SP message
E342300 Key not found Load key to be needed
E352300 Key not found Load key to be needed
E362300 Key not found Load key to be needed
E371200 Invalid parameter Check SP message
E372300 Key not found Load key to be needed
E382300 Key not found Load key to be needed
E391200 Invalid parameter Check SP message
E392300 Key not found Load key to be needed
E3A1200 Invalid parameter Check SP message
E3A2300 Key not found Load key to be needed
E3BA101 DUKPT Key not found Inject DUKPT key
E3C2300 Key not found Load key to be needed
E412300 Key not found Load key to be needed
E412A00 Mismatch key usage Check key usage
E413700 Multiple key usage only one key usage is needed
E41A200 IBM3624(Local) PIN verification failure Check PIN verification data
E41A300 No entered PIN No entered PIN
EC11200 Key not found Load key to be needed
EC12000 Key table is full Delete unused key or NVRAM clear
EC12800 Key is not loaded state Load key completely
EC12B00 Invalid keyname Check keyname
EC12D00 Invalid key length Check the key length. it should be 8 or 16.
EC12F00 Parent key is not KEK Check parent key usage
EC13700 Multiple key usage only one key usage is needed
EC13900 Weak Key Check key value
EC13A00 Weak Key Check key value
EC13F00 Non duplicated key Check key usage
EC14D00 Weak Key Check key value
EC14Y00 TR31 mode Load TR31 working key or NVRAM clear
EC16200 Same with RSA keyname Use different keyname from RSA Key
ED11100 Received message length error Check SP message
ED11200 Invalid parameter Check SP message
ED12300 Key not found Load key to be needed
ED12800 Key is not loaded state Load key completely
ED12A00 Mismatch key usage Check key usage
ED12D00 Invalid key length Check the key length. it should be 8 or 16.
ED13700 Multiple key usage only one key usage is needed
ED1A000 Undefined AES mode Check AES mode parameter
ED21100 Received message length error Check SP message
ED21200 Invalid parameter Check SP message
ED22300 Key not found Load key to be needed
ED22800 Key is not loaded state Load key completely
ED22A00 Mismatch key usage Check key usage
ED22D00 Invalid key length Check the key length. it should be 8 or 16.
ED23700 Multiple key usage only one key usage is needed
ED2A000 Undefined AES mode Check AES mode parameter
EF11100 Received message length error Check SP message
EF11400 Default sensitive password entry Enter new sensitive passwords
EF12A00 Mismatch key usage Check key usage
EF15000 Undefined RSA key type Check RSA key type
EF15800 Same with symmetric key name Use different keyname from symmetric key
EF16300 Not RSA key format Check RSA key
EF17400 Not in sensitive mode Enter sensitive passwords
EF21100 Received message length error Check SP message
EF21400 Default sensitive password entry Enter new sensitive passwords
EF22A00 Mismatch key usage Check key usage
EF25000 Undefined RSA key type Check RSA key type
EF25800 Same with symmetric key name Use different keyname from symmetric key
EF26300 Not RSA key format Check RSA key
EF27400 Not in sensitive mode Enter sensitive passwords
EF31100 Received message length error Check SP message
EF31400 Default sensitive password entry Enter new sensitive passwords
EF32A00 Mismatch key usage Check key usage
EF35000 Undefined RSA key type Check RSA key type
EF35800 Same with symmetric key name Use different keyname from symmetric key
EF36300 Not RSA key format Check RSA key
EF37400 Not in sensitive mode Enter sensitive passwords
EF41100 Received message length error Check SP message
EF41100 Received message length error Check SP message
EF41100 Received message length error Check SP message
EF41400 Default sensitive password entry Enter new sensitive passwords
EF41400 Default sensitive password entry Enter new sensitive passwords
EF41400 Default sensitive password entry Enter new sensitive passwords
EF45100 Undefined RSA sign type Check RSA sign type
EF45100 Undefined RSA sign type Check RSA sign type
EF45100 Undefined RSA sign type Check RSA sign type
EF47400 Not in sensitive mode Enter sensitive passwords
EF47400 Not in sensitive mode Enter sensitive passwords
EF47400 Not in sensitive mode Enter sensitive passwords
EG11100 Received message length error Check SP message
EG11100 Received message length error Check SP message
EG19000 RSA encryption failure Check RSA key and data
EG19100 RSA decryption failure Check RSA key and data
EG29400 Encryption message length is not 256 Check encryption message length
EG31100 Received message length error Check SP message
EG39200 Signature generation failure Check RSA key and data
EG41100 Received message length error Check SP message
EG49300 Signature verification failure Check RSA key and data
EG49500 Signature verification failure Check RSA key and data
EH11100 Received message length error Check SP message
EH11200 Invalid parameter Check SP message
EJ11200 Invalid parameter Check SP message
EJ17400 Not in sensitive mode Enter sensitive passwords
EJ21200 Invalid parameter Check SP message
EJ27400 Not in sensitive mode Enter sensitive passwords
EK01300 Entry timeout Entry retry
EK11300 Entry timeout Entry retry
EK21300 Entry timeout Entry retry
EK31300 Entry timeout Entry retry
EK37000 Sensitive password verification failure Check sensitive passwords
EK41300 Entry timeout Entry retry

EK47100 Changed sensitive password verification failure Check changed sensitive passwords
EK51300 Entry timeout Entry retry
EK5FD03 Not default ID and password Ener default or NVRAM clear
EK5FD04 1st and 2nd password are same 1st and 2nd passwords must be different
EK5FD05 1st password is not verified Enter correct 1st password
EK5FD06 Password comparison failure Check existing passwords
EK5FD13 Not default ID and password Enter default or NVRAM clear
EK5FF0F ID not found Check existing ID
EK61200 Invalid parameter Check SP message
EK61300 Entry timeout Entry retry
EK6FD06 Password comparison failure Check existing passwords
EK6FD07 ID comparison failure Check ID
EK6FD08 ID is NULL value Register non NULL ID
EK6FD09 Password is NULL value Register non NULL password
EK6FD0A Same ID exists Register different ID
EK6FD0D ID count FULL Delete unused ID or NVRAM clear
EK6FD10 Not in removal sensitive mode Enter removal sensitive id and password
EK6FF0F ID not found Check existing ID
EL1FC00 Log not found EPP installation when it is needed
EL1FD11 Cannot find start log NVRAM clear
EM11100 Received message length error Check SP message
EM11200 Invalid parameter Check SP message
EM12300 Key not found Load key to be needed
EM12A00 Mismatch key usage Check key usage
EM12D00 Invalid key length Check the key length. it should be 8 or 16.
EM13700 Multiple key usage only one key usage is needed
EM1A101 DUKPT Key not found Inject DUKPT key
EM21100 Received message length error Check SP message
EM24900 MAC verification failure Check MAC data
EN1Q007 Invalid received information Check command message
EN22D00 Invalid key length Check key length
EN2Q009 RSA key generation failure Retry RSA key generation
EN32D00 Invalid key length Check key length
EN3Q00D RSA key pair verification failure Check RSA key pair
EN42D00 Invalid key length Check key length
EN4Q00E Signature generation failure Check input data and RSA key for signature
EN52D00 Invalid key length Check key length
EN5Q006 Signature verification failure Check input data and RSA key for signature
EN62D00 Invalid key length Check key length
EN6N001 RSA decryption failure Check input data and RSA key for decryption
EN72D00 Invalid key length Check key length
EN7N001 RSA decryption failure Check input data and RSA key for decryption
EN8Q007 Invalid received information Check command message
EN9Q007 Invalid received information Check command message
ENAN002 OAEP operation failure Check input data for OAEP
ENAQ007 Invalid received information Check command message
ENBQ007 Invalid received information Check command message
EP11200 Invalid parameter Check SP message
EP12300 Key not found Load key to be needed
EP12A00 Mismatch key usage Check key usage
EP13700 Multiple key usage only one key usage is needed
EP1A100 Maximum DUKPT PIN encryption count Inject new DUKPT Key
EP1A101 DUKPT Key not found Inject DUKPT Key
EP1A102 maximum DUKPT PIN encryption count Inject new DUKPT key
EP1A300 No entered PIN No entered PIN
EP1A400 Not 5 digits PIN Italy AP PIN format Enter 5 digits PIN
EP1FB00 Undefined EPP state Check EPP module
EP1FF02 Factory State NVRAM clear and EPP installation
EP1FF03 Initialization State EPP installation
EP1FF04 Authorized Removal State EPP installation
EP1FF05 Unauthorized Removal State EPP installation
EQ22D00 Invalid key length Check key length
EQ2Q001 Invalid received length Check command message
EQ2Q00F Thumb print is not matched Check RSA key and thumb print
EQ2Q010 Key type is not matched Check Key Type
EQ2Q018 Host public key injection failure Check Host public key information
EQ42D00 Invalid key length Check key length
EQ4Q002 Invalid SnSCD Check SnSCD
EQ4Q003 Invalid random Check random number
EQ4Q004 Invalid IdKG Check IdKG
EQ4Q006 Signature verification failure Check input data and RSA key for signature
EQ4Q008 RSA key generation failure Retry RSA key generation
EQ52D00 Invalid key length Check key length
EQ5Q00E Signature generation failure Check input data and RSA key for signature
EQ5Q011 GIN H5 is not confirmed GIN H5 must be confirmed
EQ5Q018 Host public key injection failure Check Host public key information
EQ92D00 Invalid key length Check key length
EQ9Q002 Invalid SnSCD Check SnSCD
EQ9Q003 Invalid random Check random number
EQ9Q004 Invalid IdKG Check IdKG
EQ9Q006 Signature verification failure Check input data and RSA key for signature
EQ9Q008 RSA key generation failure Retry RSA key generation
EQA2D00 Invalid key length Check key length
EQAQ00E Signature generation failure Check input data and RSA key for signature
EQAQ012 GRN H2 is not confirmed GRN H2 must be confirmed
EQAQ018 Host public key injection failure Check Host public key information
EQB2D00 Invalid key length Check key length
EQBQ001 Invalid keyname Check command message
EQBQ004 Invalid IdKG Check IdKG
EQBQ006 Signature verification failure Check input data and RSA key for signature
EQBQ010 Key type is not matched Check Key Type
EQBQ018 Host public key injection failure Check Host public key information
EQBQ020 Invalid KG version Check KG version
EQE2D00 Invalid key length Check key length
EQEN001 RSA decryption failure Check input data and RSA key for decryption
EQEQ002 Invalid SnSCD Check SnSCD
EQEQ003 Invalid random Check random number
EQEQ004 Invalid IdKG Check IdKG
EQEQ006 Signature verification failure Check input data and RSA key for signature
EQEQ010 Key type is not matched Check Key Type
EQEQ014 KTK injection failure Check KTK information
EQEQ015 IdKD is not matched Check IdKD
EQEQ016 Invalid encoded method Check em type
EQEQ019 Invalid KTK information Check KTK information
EQEQ021 Invalid KTK version Check KTK version
EQEQ022 Invalid KTK serial Check KTK serial
EQFQ007 Invalid received information Check command message
EQGQ007 Invalid received information Check command message
ER16400 RSA keys are not loaded all Return to the factory and load RSA keys
ER26400 RSA keys are not loaded all Return to the factory and load RSA keys
ER36400 RSA keys are not loaded all Return to the factory and load RSA keys
ER41100 Received message length error Check SP message
ER42300 Key not found Load key to be needed
ER42A00 Mismatch key usage Check key usage
ER42B00 Invalid keyname Check keyname
ER45000 Undefined RSA key type Check RSA key type
ER45700 Signature verification failure Check RSA key and data
ER45800 Same with symmetric key name Use different keyname from symmetric key
ER46400 RSA keys are not loaded all Return to the factory and load RSA keys
ER46500 no unbinding need unbinding
ER46600 Root and Host public keys are loaded Unbinding procedure is needed or NVRAM clear
ER46700 Only Host public key is loaded Unbinding procedure is needed or NVRAM clear
ER46800 Root and Host public key not found Load Root or Host public key
ER46900 Modulus getting failure Check RSA key
ER46A00 Root and Host public key name is same Use different keyname for Root and Host public key
ER46B00 Not Host public key type Check Host public key name and type
ER46C00 Not Root public key type Check Root public key name and type
ER46D00 no host root key need to load host root key with correct information
ER51200 Invalid parameter Check SP message
ER55B00 Random number size is over 256 Maximum Random number size must be 256
ER56400 RSA keys are not loaded all Return to the factory and load RSA keys
ER81100 Received message length error Check SP message
ER81200 Invalid parameter Check SP message
ER82000 Key table is full Delete unused key or NVRAM clear
ER82200 Not TMK usage Check TMK usage
ER82B00 Invalid keyname Check keyname
ER82D00 Invalid key length Check the key length. it should be 8 or 16.
ER83900 Weak Key Check key value
ER83A00 Weak Key Check key value
ER84100 Same key value with another TMK TMK key value must be different from another TMK
ER84D00 Weak Key Check key value
ER85700 Signature verification failure Check RSA key and data
ER85F00 RSA decryption failure Check RSA key and data
ER86100 Random number comparison failure Check random number
ER86200 Same with RSA keyname Use different keyname from RSA Key
ER86400 RSA keys are not loaded all Return to the factory and load RSA keys
ER86800 Root and Host public key not found Load Root or Host public key
ER86900 Modulus getting failure Check RSA key
ET11100 Received message length error Check SP message
ET11200 Invalid parameter Check SP message
ET11400 Default sensitive password entry Enter new sensitive passwords
ET12000 Key table is full Delete unused key or NVRAM clear
ET12200 Not TMK usage Check TMK usage
ET12400 Plain text TMK load Plain text key cannot be loaded
ET12500 No component key entered Enter component key
ET12600 Component entry is not complete Enter component key completely
ET12700 NULL key usage Check key usage
ET12B00 Invalid keyname Check keyname
ET13700 Multiple key usage only one key usage is needed
ET13900 Weak Key Check key value
ET13A00 Weak Key Check key value
ET13B00 Component key count is less than 2 Minimum component key is 2
ET13C00 Not on entering component key Enter component key
ET14100 Same key value with another TMK TMK key value must be different from another TMK
ET14C00 Invalid component key digit Check the component key digit. it should be 16 or 32.
ET14D00 Weak Key Check key value
ET14F00 Not authenticated zeroization Authenticated zeroization
The working key name is same with DUKPT
ET14H00 key name. Set the different keyname between working key and DUKPT key.
ET16200 Same with RSA keyname Use different keyname from RSA Key
ET17400 Not in sensitive mode Enter sensitive passwords
ET1A100 maximum PIN encryption count of DUKPT Inject new DUKPT key
ET1A103 DUKPT Key Table Full Delete an existing DUKPT key and inject DUKPT key
ET1A104 Not DUKPT key usage Check key usage value
EU11100 Received message length error Check SP message
EU21100 Received message length error Check SP message
EU21200 Invalid parameter Check SP message
EU28000 Not on updating firmware Start firmware update at the first time
EU28300 Not Version code Check firmware file
EU35700 Signature verification failure Check RSA key and data
EU38000 Not on updating firmware Start firmware update at the first time
EV2FB00 Undefined EPP state Check EPP module
EW11200 Invalid parameter Check SP message
EW1FD13 Not default ID and password Enter default or NVRAM clear
EW21200 Invalid parameter Check SP message
EW2FD0E ID is NULL value Register non NULL ID
EW2FD10 Not in removal sensitive mode Enter removal sensitive id and password
EW3FA00 Undefined EPP state Check EPP module
EW3FD01 Not two ID Register at least 2 ID
EW3FD0E ID is NULL value Register non NULL ID
EW3FD10 Not in removal sensitive mode Enter removal sensitive id and password
EW3FD12 I2C write failure Check if removal switch is attached
EW4FA00 Undefined EPP state Check EPP module
EW4FD01 Not two ID Register at least 2 ID
EW4FD0E ID is NULL value Register non NULL ID
EW4FD10 Not in removal sensitive mode Enter removal sensitive id and password
EW5FF0F ID not found Check existing ID
EXX1000 Undefined main command Check main command code
EXX1500 Glue attack is detected Check EPP Key state
F000100 Number of Bill is not inputted Enter number of bill. (required)
Parameter is not properly set (Surcharge
F000200 Owner) Enter surcharge owner. (required)
Parameter is not properly set (Surcharge
F000300 Amount) Enter surcharge amount. (required)
Parameter is not properly set (Adver. Text
F000400 refreshing timer) Enter Ad text refresh timer.
Parameter is not properly set (Advertisement
F000500 text) Enter Ad text.

F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit.

F000700 Parameter is not properly set (Denomination) Enter Denomination. (required)

F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount.
F000900 Master Key Index invalid Check Master key index.
F000A00 Master Key empty Enter Master key. (required)
F000B00 Host Phone Number is not inputted Enter Host phone number. (required)
F000C00 Error Retry Timer is not inputted Enter Retry timer.

F000D00 RMS Password is not inputted in RMS Enable Enter RMS password.
RMS Phone Number is not inputted in RMS
F000E00 Enable Enter RMS phone number.
F000F00 Terminal Number is not inputted Enter Terminal number. (required)
F001000 Routing ID is not inputted Enter Routing ID. (required)
F001100 Master Key Serial Number is not inputted Enter Master key serial number.
F001200 Non-Cash Type text is not inputted Enter Non-cash type text.
F001300 Parameter is not properly set Check proper parameters in setting.
F001400 NVRAM Failure Try to clear NVRAM
F001500 ATM Serial No. Empty Enter ATM serial number. (required)
F001600 Default master password was not changed
F001F00 Machine serial number is not set Check serial number. 2. Set serial number.
F002F00 Host type is not set Check host type. 2. Set host type.
F003F00 Communication ID invalid (only triton) Contact to technician support team .
F004F00 EPP(Pinpad) key mode is invalid 1. Check modem cable 2. Contact to technician support team
F005F00 Denomination is invalid 1. Check modem cable 2. Contact to technician support team
F006F00 Failed Host Connection! 1. Check Host Connection. 2. Contact to technician support team.
F007F00 Invalid Exchange Rate Download the exchange rate from RMS
F00FF00 Failed to write Journal 1.Back up journal to thumb drive 2.Clear journal 3.Reboot ATM
FFFFFFF NVRAM is broken 1. Reset Master Password 2. Clear NVRAM
POWERAB UPS ABNORMAL Check UPS
POWERAC POWER OUT OR AC OFF Check AC power status and environment
POWERBA BATTERY LOW 1. Check AC power status and environment 2. Check UPS
SDN0100 Service Panel (SPL) communication error Check the cables and connections.