Google IT Support Professional Certificate

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Google IT Support

Professional Certificate

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Services

IT Security: Defense against the digital dark arts

August – October 2023


Technical Support
Fundamentals

Course description:
This course is the first of a series that aims to prepare you for a role as an entry-level IT
Support Specialist. In this course, you’ll be introduced to the world of Information Technology,
or IT. You’ll learn about the different facets of Information Technology, like computer
hardware, the Internet, computer software, troubleshooting, and customer service. This course
covers a wide variety of topics in IT that are designed to give you an overview of what’s to come
in this certificate program.

By the end of this course, you’ll be able to:


 understand how the binary system works;
 assemble a computer from scratch;
 choose and install an operating system on a computer;
 understand what the Internet is, how it works, and the impact it has in the modern
world;
 learn how applications are created and how they work under the hood of a
computer;
 utilize common problem-solving methodologies and soft skills in an Information
Technology setting.

August – October 2023


Technical Support
Fundamentals

Module 1 – Introduction to IT

Module 2 – Hardware

Module 3 – Operating System

Module 4 – Networking

Module 5 – Software

August – October 2023


Module 6 - Troubleshooting

Module 1 – Introduction to IT

In the first week of the course, we'll learn about how computers were invented, how
they've evolved over time, and how they work today. We will also learn about what an "IT
Support Specialist" is and what they do in their job. By the end of this module, you will know
how to count like a computer using binary and understand why these calculations are so
powerful for society. So let's get started!

Learning Objectives

 Understand why and how humans went from counting using manual methods to
calculating data with computers.
 Describe what binary is and how we use it to communicate with computers.
 Understand what the layers of computer architecture are.
 Convert binary numbers into decimal form.

1.1. Introduction to IT Support


IT is essentially the use of digital technology, like computers, on the Internet to store and
process data into useful information. The IT industry refers to the entire scope of all the jobs and

August – October 2023


resources that are related to computing technologies within society. And there are a lot of
different types of jobs in this field. From network engineers who ensure computers can
communicate with each other, to hardware technicians who replace and repair components, to
desktop support personnel who make sure that end users can use their software properly.
But IT isn't just about building computers and using the Internet, it's really about the
people. That's the heart and soul of IT support work. What good is technology or information if
people can't use technology or make sense of the information? IT helps people solve meaningful
problems by using technology which is why you'll see its influences in education, medicine,
journalism, construction, transportation, entertainment, or really any industry on the planet. IT is
about changing the world through the ways we collaborate, share, and create together. IT has
become such a vital tool in modern society that people and organizations who don't have access
to IT are at a disadvantage.
IT skills are becoming necessary for day to day living. Like finding a job, getting an
education, and looking up your health information. Maybe you're from a community where there
wasn't any Internet or you couldn't afford a super fast computer and had to use one at your
school or library instead. There are many social and economic reasons why some people have
digital literacy skills and other people do not. This growing skills gap is known as the digital
divide. People without digital literacy skills are falling behind. But people like you are the real
solution to bridging that digital divide. Overcoming the digital divide, not only involves
confronting and understanding the combination of socio-economic factors that shape our
experience, but also helping others confront and understand those experiences.

1.1.1. What does an IT Support Specialist do?

August – October 2023

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