Google IT Support Professional Certificate
Google IT Support Professional Certificate
Google IT Support Professional Certificate
Professional Certificate
Course description:
This course is the first of a series that aims to prepare you for a role as an entry-level IT
Support Specialist. In this course, you’ll be introduced to the world of Information Technology,
or IT. You’ll learn about the different facets of Information Technology, like computer
hardware, the Internet, computer software, troubleshooting, and customer service. This course
covers a wide variety of topics in IT that are designed to give you an overview of what’s to come
in this certificate program.
Module 1 – Introduction to IT
Module 2 – Hardware
Module 4 – Networking
Module 5 – Software
Module 1 – Introduction to IT
In the first week of the course, we'll learn about how computers were invented, how
they've evolved over time, and how they work today. We will also learn about what an "IT
Support Specialist" is and what they do in their job. By the end of this module, you will know
how to count like a computer using binary and understand why these calculations are so
powerful for society. So let's get started!
Learning Objectives
Understand why and how humans went from counting using manual methods to
calculating data with computers.
Describe what binary is and how we use it to communicate with computers.
Understand what the layers of computer architecture are.
Convert binary numbers into decimal form.