Overview

Use the Oracle Fusion Receivables Upload Customers solution to upload essential customer data into the Fusion system usi
accounts and sites, customer site receipt methods, customer account and site contacts, customer contact contact points, cu
details in the sections below.

Preparing the Data

1. Prepare your customer data using the corresponding worksheet in this template. See the section Spreadsheet Template
2. Refer to the bubble text on each column header either for detailed instructions for data entry or for a description of the d
3. Common tasks include setting up for customer data even if you are uploading child objects of the customer, such as conta

Loading the Data

After you finish preparing the data in all of the worksheets, click the Generate CSV File button to generate a ZIP file containin

Generate CSV File

Spreadsheet Template Format

• The spreadsheet template is composed of four worksheets: Customers, Contacts, Reference Accounts and Customer Bank
- Customers worksheet: Populate basic customer data in this worksheet for uploading to the Fusion system, including: c
methods. You must specify the source system, customer name, account source reference, site source reference, and s
populate the receipt methods to corresponding bill-to sites that belong to the account in this worksheet. You can pop
AG, AO through AR, AV, AW, BA. These columns are hidden by default. Use the Show Extensible Attributes and Hide E
- Contacts worksheet: Populate contact data for the customer account and/or site in this worksheet for uploading to th
contact points, such as land phone, mobile phone, E-Mail, social network, and URL information. You must specify the
contact is associated. If the contact is associated with a site, you must also specify the site source reference. You can p
through AB, AF through AI, AL, AP, AS. These columns are hidden by default. Use the Show Extensible Attributes and H
- Reference Accounts worksheet: Populate customer bill-to site reference accounts in this worksheet for uploading to th
associated with the account type for a given business unit. You must specify the source system, customer name, acco
accounts are associated.
- Customer Bank Accounts worksheet: Populate bank accounts associated with the customer account and/or site in this
source system, customer name, and account source reference with which the bank account is associated. If the conta
• The first row in each sheet contains column headers that represent key columns in the interface tables.
• Do not change the order of the columns in the sheets. Changing the order of the columns will produce bad data and may c
• You can hide columns that you do not intend to use, but you cannot delete columns. Deleting columns will cause the proc
• Each column header contains bubble text about the expected data type and, where applicable, instruction text.
• You must enter data that conforms to the expected data type.
- Date fields must be entered in the format YYYY/MM/DD.
- Amount columns must not contain a thousands separator and must use a period (.) as the decimal separator.
- Columns that must be whole numbers have data validation to allow only whole numbers
• Columns have been formatted, where applicable, to match the expected data type to eliminate data entry errors.
• For columns that require pre-defined values, refer to the bubble text for additional guidance about finding these values.
• You can enter additional values in the template by unhiding the columns that are hidden by default. You can also hide unn

Downloading and Uploading the Template

1. Download the template:
1. Log in to Oracle Fusion Applications.
2. Navigate to the Setup and Maintenance work area.
3. Search and go to the task Manage Customer Uploads.
4. Click the Download Customer Spreadsheet Template button in the Search Results region to download the template.
5. Save the template to your local drive.
2. Prepare the data in the spreadsheet template, then click the Generate CSV File button to generate the ZIP file.
3. Upload the template:
1. Click the Upload Customers from Spreadsheet button in the Search Results section to open the Upload Customers fro
2. Enter the Batch Name for the upload.
3. Browse for and select the ZIP file that your generated.
4. Click Submit to upload the customer data. A confirmation message will display the Batch ID and Process Request ID fo
5. Monitor progress of the batch in the Search Results section. Click the Refresh icon to refresh the status.
6. You can view details of the upload process, and previous upload submissions, by clicking on the related hyperlink in t

Monitor the Upload Customers Process

1. Success of the Upload Customers process depends on successful execution of a series of child processes in the backgroun
Batch generation, mapping and transfer of data in the spreadsheet template to the interface tables, and invocation of the
into the Fusion system.
2. The Upload Customers process can have one of four possible statuses:
• Process pending status: Indicates that the upload process and its child processes are still running and have not yet co
• All records successfully uploaded status: Indicates that all data records in the spreadsheet were successfully uploade
• One or more records failed to upload status: Indicates that there are data records in the spreadsheet that could not
• Process error status: Indicates that the upload process and/or its child processes encountered a runtime error not re

Error Correction and Resubmission

If the Upload Customers process ends with the status of "One or more records failed to upload", it is due to invalid data in th
1. On the Manage Customer Uploads page, search for the upload batch with the "One or more records failed to upload" s
2. From the Search Results table, click on the hyperlink in the Unsuccessful Records column to open the Correct Custome
3. The Correct Customer Data spreadsheet contains the data records that could not be fully uploaded, as well as the erro
of three possible statuses:
• Upload failed due to errors in the record. This status indicates that the record contains invalid data that prevented
corrected directly in the spreadsheet.
• Upload not possible due to errors in related records. This status indicates that the record could not be uploaded b
and Customer Number contains invalid data. These records will be uploaded once the invalid data on all related re
corrected.
• Errors on profile class, payment method, reference account, and customer bank account, or account or site numb
indicates that the record contains invalid data on attributes related to the profile class, payment method, referenc
only be corrected by
submitting a new upload batch.
4. To correct the data on a record, update the record directly in this spreadsheet.
5. To remove a record completely from the upload batch, enter Y in the Purge Record column.
6. When finished with your corrections, click the Upload Corrected Data button to resubmit the data for upload.
7. As before, monitor the progress of the batch in the Manage Customer Uploads page. Click the Refresh icon to refresh t

If the Upload Customers process ends with the status of "Process error", it is due to a runtime error not related to the data.
batch on the Manage Customer Uploads page, drilling down to the batch by clicking on the hyperlink in the Batch ID column
batch with the same data file.

Recommendations for Populating Customer Data

Because data details vary depending on your business needs, the scope of this document is limited to a best practice approa
about populating your data.

In general, we recommend the following:

1. The core background program of the Customer Upload Through Spreadsheet solution is the Oracle Fusion Trading Commu
source system to import data. You must specify the source system as well as the Customer Source Reference, Account So
Purpose Source Reference, and Person Source Reference to be uploaded to Fusion. Note that Customer Source Referenc
Reference are hidden by default. These fields will be defaulted from Customer Number, Account Number, Site Number, o
2. Customer and Contact objects are in a parent-child relationship. When uploading contacts data for an account, you must
which the contacts are associated. If you wish to associate the contact for a site, you must specify both the Account Num
3. Financial transactions require the customer account to already have a Customer Profile Class assigned. If you do not spec
assign the DEFAULT customer profile class to that customer account record.
4. The import process checks for the uniqueness of values in the Customers worksheet Customer Number, Account Numbe
column during the import:
• If unique, the values are accepted.
• If not unique, the record fails with an error.
5. Since customer data has a hierarchical relationship, you may find it necessary to duplicate some data across multiple reco
Customers worksheet
1. When entering multiple accounts for a customer, you are expected to duplicate the customer information for these ac
2. When entering multiple sites for an account, you are expected to duplicate the customer and account information for
3. When entering multiple site purposes for a site, you are expected to duplicate the customer, account and site informati
4. When entering multiple receipt methods for a bill-to site, you are expected to duplicate the customer, account, site an

Contacts worksheet
1. When entering multiple contact persons for an account, you are expected to duplicate the Account Number informatio
2. When entering multiple contact persons for a site, you are expected to duplicate the Account Number and Site Numbe
3. When entering multiple phone numbers for a contact person, you are expected to duplicate the Account Number, Site
multiple rows.
4. When entering multiple e-mails for a contact person, you are expected to duplicate the Account Number, Site Number
5. When entering multiple social networks for a contact person, you are expected to duplicate the Account Number, Site
multiple rows.
6. When entering multiple web URLs for a contact person, you are expected to duplicate the Account Number, Site Numb

Reference Accounts worksheet

1. When entering multiple business units for a customer bill-to site, you are expected to duplicate the Account Number a
2. When entering multiple reference account types for a business unit at a customer bill-to site, you are expected to dupl
these reference account types in multiple rows.

Customer Bank Accounts worksheet

1. When entering multiple bank accounts for an account, you are expected to duplicate the Account Number information
2. When entering multiple bank branches for an account, you are expected to duplicate the Account Number information
3. When entering multiple bank accounts for a site, you are expected to duplicate the Account Number and Site Number
4. When entering multiple bank branches for a site, you are expected to duplicate the Account Number and Site Number
 Fusion Applications 11g Release 11 (11.1.11)
Upload Customers Template

Fusion Receivables Upload Customers solution to upload essential customer data into the Fusion system using this spreadsheet template
tes, customer site receipt methods, customer account and site contacts, customer contact contact points, customer bill-to site reference
ections below.

Data
customer data using the corresponding worksheet in this template. See the section Spreadsheet Template Format for details about this
bubble text on each column header either for detailed instructions for data entry or for a description of the data and data type that the co
ks include setting up for customer data even if you are uploading child objects of the customer, such as contacts, reference accounts, or cu

preparing the data in all of the worksheets, click the Generate CSV File button to generate a ZIP file containing one or more CSV files.

nerate CSV File Show Extensible Attributes Hide Extensible Attributes

Template Format
eet template is composed of four worksheets: Customers, Contacts, Reference Accounts and Customer Bank Accounts.
rs worksheet: Populate basic customer data in this worksheet for uploading to the Fusion system, including: customer accounts, account s
. You must specify the source system, customer name, account source reference, site source reference, and site purpose source reference
the receipt methods to corresponding bill-to sites that belong to the account in this worksheet. You can populate additional customer inf
hrough AR, AV, AW, BA. These columns are hidden by default. Use the Show Extensible Attributes and Hide Extensible Attributes buttons t
worksheet: Populate contact data for the customer account and/or site in this worksheet for uploading to the Fusion system, including: co
points, such as land phone, mobile phone, E-Mail, social network, and URL information. You must specify the source system, customer nam
s associated. If the contact is associated with a site, you must also specify the site source reference. You can populate additional contact in
AB, AF through AI, AL, AP, AS. These columns are hidden by default. Use the Show Extensible Attributes and Hide Extensible Attributes butt
e Accounts worksheet: Populate customer bill-to site reference accounts in this worksheet for uploading to the Fusion system. You need t
d with the account type for a given business unit. You must specify the source system, customer name, account source reference and site
are associated.
r Bank Accounts worksheet: Populate bank accounts associated with the customer account and/or site in this worksheet for uploading to t
ystem, customer name, and account source reference with which the bank account is associated. If the contact is associated with a site, yo
 in each sheet contains column headers that represent key columns in the interface tables.
e the order of the columns in the sheets. Changing the order of the columns will produce bad data and may cause the process to fail.
columns that you do not intend to use, but you cannot delete columns. Deleting columns will cause the process to fail.
header contains bubble text about the expected data type and, where applicable, instruction text.
er data that conforms to the expected data type.
ds must be entered in the format YYYY/MM/DD.
columns must not contain a thousands separator and must use a period (.) as the decimal separator.
that must be whole numbers have data validation to allow only whole numbers
e been formatted, where applicable, to match the expected data type to eliminate data entry errors.
hat require pre-defined values, refer to the bubble text for additional guidance about finding these values.
r additional values in the template by unhiding the columns that are hidden by default. You can also hide unneeded columns.

and Uploading the Template

e template:
o Oracle Fusion Applications.
e to the Setup and Maintenance work area.
nd go to the task Manage Customer Uploads.
Download Customer Spreadsheet Template button in the Search Results region to download the template.
e template to your local drive.
data in the spreadsheet template, then click the Generate CSV File button to generate the ZIP file.
emplate:
Upload Customers from Spreadsheet button in the Search Results section to open the Upload Customers from Spreadsheet dialog windo
e Batch Name for the upload.
for and select the ZIP file that your generated.
bmit to upload the customer data. A confirmation message will display the Batch ID and Process Request ID for the upload. Use these IDs t
progress of the batch in the Search Results section. Click the Refresh icon to refresh the status.
view details of the upload process, and previous upload submissions, by clicking on the related hyperlink in the Batch ID column. Click the

pload Customers Process

e Upload Customers process depends on successful execution of a series of child processes in the background: programmatic invocation o
tion, mapping and transfer of data in the spreadsheet template to the interface tables, and invocation of the Data Import program to imp
on system.
Customers process can have one of four possible statuses:
pending status: Indicates that the upload process and its child processes are still running and have not yet completed.
rds successfully uploaded status: Indicates that all data records in the spreadsheet were successfully uploaded.
more records failed to upload status: Indicates that there are data records in the spreadsheet that could not be fully uploaded due to data
error status: Indicates that the upload process and/or its child processes encountered a runtime error not related to data validity.

on and Resubmission
 ustomers process ends with the status of "One or more records failed to upload", it is due to invalid data in the uploaded spreadsheet. Yo
anage Customer Uploads page, search for the upload batch with the "One or more records failed to upload" status.
Search Results table, click on the hyperlink in the Unsuccessful Records column to open the Correct Customer Data spreadsheet.
ct Customer Data spreadsheet contains the data records that could not be fully uploaded, as well as the error messages for the invalid dat
possible statuses:
ad failed due to errors in the record. This status indicates that the record contains invalid data that prevented the record from being uploa
cted directly in the spreadsheet.
ad not possible due to errors in related records. This status indicates that the record could not be uploaded because a related record with
Customer Number contains invalid data. These records will be uploaded once the invalid data on all related records with the same Source
cted.
s on profile class, payment method, reference account, and customer bank account, or account or site number mismatch can only be corr
ates that the record contains invalid data on attributes related to the profile class, payment method, reference account, and customer ban
ed by
mitting a new upload batch.
the data on a record, update the record directly in this spreadsheet.
e a record completely from the upload batch, enter Y in the Purge Record column.
shed with your corrections, click the Upload Corrected Data button to resubmit the data for upload.
monitor the progress of the batch in the Manage Customer Uploads page. Click the Refresh icon to refresh the status.

ustomers process ends with the status of "Process error", it is due to a runtime error not related to the data. You can view the output and
anage Customer Uploads page, drilling down to the batch by clicking on the hyperlink in the Batch ID column, and viewing the Process De
same data file.

tions for Populating Customer Data

etails vary depending on your business needs, the scope of this document is limited to a best practice approach. If you are new to this pro
ng your data.

recommend the following:

kground program of the Customer Upload Through Spreadsheet solution is the Oracle Fusion Trading Community Model Data Import prog
m to import data. You must specify the source system as well as the Customer Source Reference, Account Source Reference, Site Source R
rce Reference, and Person Source Reference to be uploaded to Fusion. Note that Customer Source Reference, Account Source Reference,
re hidden by default. These fields will be defaulted from Customer Number, Account Number, Site Number, or Person Number respectivel
d Contact objects are in a parent-child relationship. When uploading contacts data for an account, you must specify the Account Number
ontacts are associated. If you wish to associate the contact for a site, you must specify both the Account Number and the Site Number for
nsactions require the customer account to already have a Customer Profile Class assigned. If you do not specify a customer profile class in
EFAULT customer profile class to that customer account record.
rocess checks for the uniqueness of values in the Customers worksheet Customer Number, Account Number, and Site Number columns a
ng the import:
e, the values are accepted.
nique, the record fails with an error.
mer data has a hierarchical relationship, you may find it necessary to duplicate some data across multiple records as follows:
orksheet
ering multiple accounts for a customer, you are expected to duplicate the customer information for these accounts in multiple rows.
ering multiple sites for an account, you are expected to duplicate the customer and account information for these sites in multiple rows.
ering multiple site purposes for a site, you are expected to duplicate the customer, account and site information for these sites in multiple
ering multiple receipt methods for a bill-to site, you are expected to duplicate the customer, account, site and bill-to site purpose informa

ksheet
ering multiple contact persons for an account, you are expected to duplicate the Account Number information for these contact persons i
ering multiple contact persons for a site, you are expected to duplicate the Account Number and Site Number information for these conta
ering multiple phone numbers for a contact person, you are expected to duplicate the Account Number, Site Number, and contact person
ows.
ering multiple e-mails for a contact person, you are expected to duplicate the Account Number, Site Number, and contact person informa
ering multiple social networks for a contact person, you are expected to duplicate the Account Number, Site Number, and contact person
ows.
ering multiple web URLs for a contact person, you are expected to duplicate the Account Number, Site Number, and the contact person in

counts worksheet
ering multiple business units for a customer bill-to site, you are expected to duplicate the Account Number and Site Number information f
ering multiple reference account types for a business unit at a customer bill-to site, you are expected to duplicate the Account Number, Si
erence account types in multiple rows.

nk Accounts worksheet
ering multiple bank accounts for an account, you are expected to duplicate the Account Number information for these banks in multiple r
ering multiple bank branches for an account, you are expected to duplicate the Account Number information for these bank branches in m
ering multiple bank accounts for a site, you are expected to duplicate the Account Number and Site Number information for these bank a
ering multiple bank branches for a site, you are expected to duplicate the Account Number and Site Number information for these bank b
Customers

Ideally this should be a

* Required number
Organization

*Source
System *Customer Number *Customer Name
1 Abu Dhabi Center for Sheltering and Humanitarian Care
 Ideally this should be Account start date is
number recommended
Customer Account

Taxpayer Customer
Taxpayer Registration GSA Account Account
ID Number Indicator *Account Number Description Established Date
EWAA EWAA 2001/01/01
 Site number is Must can be same as
Account number if there is only one
site ( as there are no sites currently
customer in te compass system keep this same
classfication as account number)
Account Address

Customer Customer Site Source

Class Profile Class *Site Number Reference
EWAA
 This should be filled in column U and leave
Can be kept same as customer name if there is only one site this blank

Site Name *Account Address Set

Abu Dhabi Center for Sheltering and Humanitarian Care
*Address Line 1
Dubai, UAE
 Account Descriptive Flexfields
Customer Customer Customer
Account Account Account
Descriptive Descriptive Descriptive
Flexfield Flexfield Flexfield
Address Line 2 City *Country Segment 1 Segment 2 Segment 3
Dubai AE
Customer Customer
Account Account
Descriptive Descriptive
Flexfield Flexfield
Segment 4 Segment 5
Customer Account or Site Contacts
Change this as per the first sheet
corresponnding to account Put any sequence as person
* Required number number for the contacts
Account or Site Reference Person

*Source System *Account Number *Person Number

ADCCI 1
 Please put Last name
First name only in this column

Last
Name Previous
*First Name Middle Name *Last Name Prefix Suffix Last Name
Nassir Alin
 Contact

Pri
m
ar
y
Co
nt
ac
t
In
dic
Academic at
Title Title Initials or Department Job Title
Human Resource Specialist
Responsibility Contact Points

Primary Phone
Responsibility Country Phone
Responsibility Type Indicator Code Area Code PhoneNumber
971 2 6177332
E-Mail Address
[email protected]