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    AhamedHajaResume PDF

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    reachhumbly
    The document provides a summary of an individual's professional experience spanning over 15 years including experience in technical support, software development, HR administration, and projects. The individual's educational background is in computer science and they currently hold positions in technical support and product management. Key skills include technical support, software development, data analysis, IT service management and various programming languages and tools.

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    AhamedHajaResume PDF

    Uploaded by

    reachhumbly
    12 views2 pages
    The document provides a summary of an individual's professional experience spanning over 15 years including experience in technical support, software development, HR administration, and projects. The individual's educational background is in computer science and they currently hold positions in technical support and product management. Key skills include technical support, software development, data analysis, IT service management and various programming languages and tools.

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    The document provides a summary of an individual's professional experience spanning over 15 years including experience in technical support, software development, HR administration, and projects. The individual's educational background is in computer science and they currently hold positions in technical support and product management. Key skills include technical support, software development, data analysis, IT service management and various programming languages and tools.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views2 pages

    AhamedHajaResume PDF

    Uploaded by

    reachhumbly
    The document provides a summary of an individual's professional experience spanning over 15 years including experience in technical support, software development, HR administration, and projects. The individual's educational background is in computer science and they currently hold positions in technical support and product management. Key skills include technical support, software development, data analysis, IT service management and various programming languages and tools.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Ahamed Haja

    Aspiring Support Manager Inspired by Integration


    E +91-9176780065  [email protected] q Linked_in
     Chennai,India

    SUMMARY TECHNICAL SKILLS


    I have over 15 years of experience in various sectors, including 9+ years in
    technical support, 3+ years in software development, 2+ years in HR and Technical Support Product support sql
    administration, and 1 year in projects. My educational background is in computer
    science. I am an expert in technical support, product management, software
    development, and HR administration. I am a highly motivated and results-oriented Python Product Quality Data Analysis
    professional with a strong work ethic. I am a team player with excellent
    communication and interpersonal skills.
    Technical Research RCA Freshworks

    IT Service Management ITIL

    PROFESSIONAL EXPERIENCE Incident Management


    Senior Systems Analyst
    Problem Management product owner
    ICON Plc 05/2023 - 05/2024 Chennai,india
    • ERP Support & Enhancement Work, plus downstream application system
    support within project management atlassian
    the Record to Report area.
    Act as level two support for all systems under Record to report area. Escalate Data visualization HRIS CX & UX
    for resolution where appropriate.
    Research and provide solutions to issues reported by the
    user Support Services Business Analysis Jira
    or other team members.
    Must be able to work closely with the business to address system Application Support Analytical Support
    enhancements and process issues.
    Recommend upgrades / patches to the Oracle EBS
    suite.
    Thoroughly
    test configurations, business rules, extensions, EDUCATION
    enhancements / modifications, and management of the migration
    B.TECH, Information Technology
    process into the production environment.
    Lead System Integrations resulting from new company acquisitions. Anna University

    07/2001 - 05/2005 Chennai,india


    Senior Technical support Associate 07/2001 - 05/2005
    InTouch 07/2022 - 04/2023 Hyderabad,india M.Tech in Cloud Computing
    • Identify, analyze, and investigate trending/critical issues impacting the DEVICES IITP
    (Mobiles, TV, Computer.),payment system, or other issues that cause Cx pain.
    01/2023 - Present Chennai,India
    Improvement of the product,
    customer support, or team workflow via different tools(Jira, Zen desk, Kibana, Advanced Executive Program in
    Atl as). Cybersecurity. IIIT BANGALORE
    To enhance customer service sites by bringing answers to their requests,
    LANGUAGES
    following up on tr ending issues, and evaluating the quality of the work
    provided to our team.
    ENGLISH Native
    Continually assuring service restoration and minimizing customer impact,
    providing exceptional customer ser vice solutions while conducting deep COURSES:
    technical analysis using products, tools, and services. Conducted in-depth
    technical investigations, using various tools, to determine the root CCSP - Certified Cloud Security Professional
    cause of incidents and developed recommendations for resolution.
    Major responsibilities included driving service restoration and leading end-to- Cybersecurity Virtual Internship-NPCI
    endtechnical incident management. Atlassian Agile Project Management
    Professional
    Certificate
    PROFESSIONAL EXPERIENCE
    HELPDESK SPECIALIST

    INTERCORP > ASIA 01/2020 - 2022 Location


    • Biometric scanner hardware[FACEATT2,FACEATT4000, THERMAL
    READERS] andsoftware support[HRMS- EPSS].
    Handling tickets(using Freshdesk) and tryto resolve at the level one, if it's out of
    the level 1 scope forward to leave 2 and provide solutions within the Sla.
    Coordinated priority ofsupport work
    based on client and business needs.
    Tracked inbound support tickets
    to provideclear resolutions to customers.
    Maintained composure when
    faced with difficult customer situations.
    Translated technical terminology for clients to communicate through ticket
    system. Provided remote software services
    to correct reported issue

    IT & HR Executive
    eTek IT Services 2018 - 2019 Chennai India
    • Attendance follow up.
    PFA & LCA follow up & preparation for consultants.
    Bi-weekly & Quarterly report collection
    from H1 B Consultants Manage ATS job postings & submission.
    Employee joining formalities, PF etc.

    HR/ADMIN Executive
    Disha Interiors 2017 - 2018 Chennai India
    • HRMS, Recruitment and Admin activities
    IT support

    IT Support Engineer
    Aljazeera Market 2016 - 2017 RIiyadh,ksa
    • H.O& Bos, Fingerprint Databases Backups.
    Monitoring Daily Schedulers on ERP System.
    Maintaining Troubleshooting ERP Ncr Pos Systems.
    Monitoring &Maintaining Computer Systems(Hardware &Software) &Networks.
    Supporting The Rollout of New Applications.
    Testing & Evaluating New Technology.
    Website Brochure and Arabic Images Updation.

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