Technical and Functional Questions

1. Can you describe your understanding of the software development lifecycle (SDLC)?

Answer:

The software development lifecycle (SDLC) is a structured process used for developing software
applications. It includes several phases: planning, analysis, design, implementation, testing,
deployment, and maintenance. Each phase has specific activities and deliverables, and the lifecycle
helps ensure high-quality software is developed efficiently and effectively. Understanding SDLC is
crucial for aligning development with business objectives and managing project timelines and
resources.

2. How do you approach understanding a new codebase and its relation to business objectives?

Answer:

When approaching a new codebase, I start by thoroughly reviewing the documentation to

understand the overall architecture and design principles. I also examine key modules and their
functionalities, focusing on how they align with business objectives. Engaging with stakeholders to
gather context and requirements is essential. Using tools like version control systems (e.g., GitHub)
helps me track changes and understand the evolution of the codebase. This approach ensures I can
contribute effectively and align my work with business goals.

3. Explain your experience with Oracle and PL/SQL.

Answer:

I have extensive experience with Oracle databases and PL/SQL programming. I've worked on
designing and optimizing complex queries, stored procedures, functions, and triggers. This has
involved data extraction, transformation, and loading (ETL) processes, as well as performance tuning
for large datasets. My knowledge of PL/SQL has helped me automate repetitive tasks and improve
database efficiency, contributing to the overall performance of the applications I've worked on.

4. How proficient are you with Unix, and what are some common commands you use?

Answer:

I am highly proficient with Unix, frequently using commands such as ls for listing directory contents,
grep for searching text, awk and sed for text processing, ps for monitoring processes, and chmod for
modifying file permissions. I also write shell scripts to automate tasks and manage system
operations, which enhances productivity and ensures consistency in performing repetitive tasks.
5. Describe your experience with Agile development and DevOps principles.

Answer:

I have significant experience working in Agile environments, participating in sprints, daily stand-ups,
and sprint reviews. Agile methodologies have improved team collaboration and allowed for iterative
progress and continuous feedback. Regarding DevOps, I am familiar with principles such as
continuous integration, continuous delivery, and infrastructure as code. Tools like Jenkins for CI/CD
and GitHub for version control have been integral to my work, enabling automated testing and
deployment, thus enhancing the software development lifecycle.

Behavioral and Competency Questions

6. How do you handle complex technical information when communicating with non-technical
stakeholders?

Answer:

I focus on simplifying complex technical information by using analogies and visual aids like diagrams
and charts. I avoid jargon and break down concepts into manageable pieces, ensuring clarity. Active
listening and understanding the audience's perspective are crucial, as they help tailor the
communication to their level of understanding. This approach fosters better collaboration and
ensures stakeholders are well-informed and aligned with project goals.

7. Can you provide an example of a challenging problem you solved and the steps you took to resolve
it?

Answer:

In a previous project, we faced a performance issue with a critical database query that was slowing
down the entire application. I started by analyzing the query execution plan to identify bottlenecks. I
then refactored the query, optimized indexing, and partitioned the tables to improve data retrieval
times. After implementing these changes, I tested the solution in a staging environment to ensure it
resolved the issue without introducing new problems. This approach resulted in a significant
performance improvement and enhanced the application's responsiveness.

8. How do you keep yourself updated with new skills, technologies, and frameworks?

Answer:
I actively seek out learning opportunities through online courses, webinars, and technical blogs.
Participating in developer communities and attending industry conferences also helps me stay
updated with the latest trends and best practices. I dedicate time to experimenting with new
technologies and frameworks in personal projects, which enhances my practical understanding and
keeps my skills relevant.

9. Describe a time when you had to work independently on a project. How did you manage it?

Answer:

In one project, I was tasked with developing a new reporting module independently. I started by
gathering requirements from stakeholders to understand their needs. I created a project plan
outlining key milestones and deadlines. Regular progress updates and seeking feedback ensured I
stayed aligned with expectations. I utilized my problem-solving skills to address technical challenges
and completed the project on time, delivering a solution that met all requirements and received
positive feedback from stakeholders.

10. How do you prioritize tasks and manage your time when handling multiple projects?

Answer:

I use tools like to-do lists and project management software to prioritize tasks based on deadlines,
importance, and dependencies. Breaking down tasks into smaller, manageable steps helps maintain
focus and track progress. I allocate time blocks for each task and ensure to include buffer time for
unexpected issues. Regularly reviewing and adjusting priorities ensures I stay on track and can adapt
to changing project needs.

These questions and answers should help prepare for the interview by addressing the key skills and
competencies outlined in the job description.

Technical Questions

1. How do you use Oracle PL/SQL in your projects?

Answer: In my projects, I use Oracle PL/SQL to write stored procedures, functions, triggers,
and packages to handle complex business logic within the database. This includes creating
and managing sequences, indexes, and constraints to ensure data integrity and performance.
For example, I developed a PL/SQL package to automate the monthly billing process, which
involved complex calculations and data aggregation from multiple tables. This automation
improved efficiency and reduced errors significantly.
2. Describe your experience with Unix commands and shell scripting.

Answer: I have extensive experience with Unix commands for file manipulation, process
management, and system monitoring. Commands like grep, awk, sed, find, and ps are part
of my daily routine. I also write shell scripts to automate repetitive tasks, such as backup
processes, data extraction, and log file management. For instance, I created a shell script to
monitor system resources and send alerts when thresholds are exceeded, ensuring proactive
management of system performance.

3. How have you used Jenkins in your CI/CD pipeline?

Answer: I have used Jenkins to set up and manage continuous integration and continuous
deployment (CI/CD) pipelines. This involves configuring Jenkins jobs to automate the build,
test, and deployment processes. For example, I set up a pipeline that automatically builds and
tests the application whenever changes are pushed to the GitHub repository. Successful
builds are then deployed to a staging environment for further testing, and finally to
production after approval. This automation ensures consistent and reliable deployments,
reduces manual errors, and speeds up the release cycle.

4. Can you explain your experience with GitHub and version control?

Answer: I use GitHub extensively for version control, collaborating with team members, and
managing code repositories. I am proficient in using Git commands for branching, merging,
and resolving conflicts. I follow best practices like writing clear commit messages,
conducting code reviews, and using pull requests to ensure code quality. For example, in a
recent project, I managed multiple feature branches and coordinated merges to ensure a
smooth integration process, facilitating efficient collaboration among team members.

5. How do you utilize Java in your projects?

Answer: In my projects, I use Java for developing backend services and applications. This
includes writing RESTful web services using frameworks like Spring Boot, handling
database interactions with JPA/Hibernate, and implementing business logic. I also work on
Java-based integrations with other systems, such as payment gateways and third-party APIs.
For example, I developed a Java-based microservice for processing transactions, which
involved handling concurrent requests, ensuring data consistency, and integrating with
external payment providers.

6. What is your approach to troubleshooting and debugging in a Unix environment?

Answer: My approach to troubleshooting and debugging in a Unix environment involves

several steps. First, I use basic commands like ps, top, and df to check system status and
resource usage. Next, I examine log files using tail, grep, and less to identify error
messages and patterns. I also use tools like strace and lsof to trace system calls and open
files, which can provide deeper insights into issues. For example, I once diagnosed a memory
leak in a Java application by analyzing garbage collection logs and using jmap to generate
heap dumps for further analysis.

7. How have you implemented and managed data warehousing solutions?

Answer: I have implemented data warehousing solutions by designing and developing ETL
processes to extract data from various sources, transform it into a suitable format, and load it
into a data warehouse. This involves using tools like Oracle Data Integrator (ODI) and
writing custom PL/SQL scripts. I also design data models to optimize storage and query
performance. For instance, I worked on a project to consolidate customer data from multiple
systems into a central data warehouse, which improved reporting capabilities and provided
valuable insights for decision-making.

8. Explain your experience with advanced Excel functionality and how you use it in
your role.

Answer: I use advanced Excel functionality for data analysis, reporting, and automation. This
includes using pivot tables to summarize and analyze large datasets, leveraging functions like
VLOOKUP, INDEX-MATCH, and array formulas for complex calculations, and creating
macros with VBA for automation. For example, I developed an Excel-based dashboard that
pulls data from multiple sources, processes it using advanced formulas, and presents key
metrics in an interactive format, enabling stakeholders to make informed decisions quickly.

9. Can you describe a scenario where you had to use both your analytical and technical
skills to solve a problem?

Answer: In a recent project, we faced an issue with slow performance in a critical application
module. Using my analytical skills, I identified potential bottlenecks by analyzing
performance metrics and user feedback. Technically, I used profiling tools to pinpoint
inefficient code segments and database queries. I then optimized the SQL queries, refactored
the code for better efficiency, and implemented caching strategies to reduce database load.
These changes significantly improved the application's performance and user experience.

10. How do you ensure code quality and maintainability in your projects?

Answer: To ensure code quality and maintainability, I follow best practices like writing clean
and modular code, adhering to coding standards, and conducting regular code reviews. I use
static code analysis tools like SonarQube to detect potential issues early. Implementing unit
tests and integration tests ensures that the code is robust and functions as expected.
Additionally, maintaining comprehensive documentation and using version control helps
track changes and facilitates collaboration among team members. For example, in a previous
project, implementing these practices reduced the number of bugs and made it easier for new
developers to understand and contribute to the codebase.

Kenan FX Questions

1. What is Kenan FX and how is it used in telecom billing systems?

Answer: Kenan FX is a comprehensive billing and revenue management system designed

specifically for the telecommunications industry. It supports various billing functions
including rating, invoicing, account management, and revenue recognition. Telecom
companies use Kenan FX to manage customer billing cycles, calculate charges based on
usage, apply discounts and promotions, and ensure accurate revenue tracking. It helps
streamline the billing process, improve accuracy, and enhance customer satisfaction by
providing detailed and timely invoices.
2. Can you explain your experience with Kenan FX in your previous roles?

Answer: In my previous role, I worked extensively with Kenan FX to manage billing

operations for a telecom provider. My responsibilities included configuring pricing plans,
setting up rating algorithms, and customizing invoice formats. I also worked on integrating
Kenan FX with other systems such as CRM and ERP to ensure seamless data flow.
Additionally, I participated in troubleshooting billing discrepancies and optimizing the billing
processes to improve efficiency and accuracy.

3. How do you handle customization in Kenan FX to meet specific business

requirements?

Answer: Customization in Kenan FX involves configuring the system to meet specific

business needs such as custom pricing plans, discounts, and invoicing formats. I start by
understanding the business requirements and then use Kenan FX's configuration tools to
implement the necessary changes. This may include writing custom scripts, creating new
pricing algorithms, and setting up rules for discounts and promotions. Testing the
customizations thoroughly ensures they work as intended and do not introduce any issues into
the billing process.

4. Describe a challenging issue you encountered with Kenan FX and how you resolved
it.

Answer: One challenging issue I encountered with Kenan FX was a discrepancy in the billing
amounts for a subset of customers. After thorough investigation, I identified that the problem
was due to an incorrect configuration in the rating algorithm for a specific service plan. I
resolved the issue by analyzing the rating rules, correcting the configuration, and rerunning
the affected billing cycles. I also implemented additional validation checks to prevent similar
issues in the future, ensuring accurate billing for all customers.

5. How do you ensure data integrity and accuracy in Kenan FX?

Answer: Ensuring data integrity and accuracy in Kenan FX involves several steps. First, I
implement strict data validation rules to verify input data. Regular audits and reconciliations
are conducted to compare billing data against source systems. I also use automated scripts to
check for anomalies and discrepancies. In case of any errors, I perform root cause analysis
and take corrective actions promptly. Additionally, maintaining comprehensive
documentation and following best practices for data management helps uphold data integrity.

6. What are the key features of Kenan FX that you find most useful?

Answer: Some of the key features of Kenan FX that I find most useful include:

 Flexible Rating and Billing Engine: Allows for complex pricing models and
accurate billing based on usage.
 Account Management: Facilitates efficient management of customer accounts and
billing preferences.
 Revenue Recognition: Ensures compliance with accounting standards and accurate
revenue tracking.
  Integration Capabilities: Easily integrates with other enterprise systems such as
CRM, ERP, and data warehouses.
 Customization Options: Provides tools for tailoring the system to meet specific
business requirements and customer needs.
 Reporting and Analytics: Offers detailed reports and analytics to monitor billing
performance and identify trends.

7. How do you approach testing changes in Kenan FX before deploying them to

production?

Answer: Testing changes in Kenan FX involves a structured approach to ensure they work as
intended without disrupting existing functionality. I start by setting up a dedicated testing
environment that mirrors the production setup. Changes are first implemented in this
environment, followed by a series of tests including unit tests, integration tests, and user
acceptance tests (UAT). I use real-world scenarios and data to validate the changes, ensuring
they meet business requirements. Thorough documentation of the test cases and results is
maintained, and any issues identified are resolved before deploying the changes to
production.

8. How do you handle integration of Kenan FX with other systems in a telecom

environment?

Answer: Integrating Kenan FX with other systems in a telecom environment involves using
APIs, middleware, and data exchange protocols to ensure seamless data flow. I start by
understanding the integration requirements and identifying the data that needs to be
exchanged. I then configure Kenan FX to connect with systems such as CRM, ERP, and
network management tools. This may involve writing custom scripts and setting up data
mapping and transformation rules. I also ensure that robust error handling and logging
mechanisms are in place to monitor and troubleshoot integration issues.

9. What strategies do you use to optimize the performance of Kenan FX?

Answer: Optimizing the performance of Kenan FX involves several strategies:

 Database Optimization: Ensuring that the database is properly indexed and that
queries are optimized for performance.
 Efficient Configuration: Configuring rating algorithms and billing processes to
minimize processing time.
 Regular Maintenance: Performing regular system maintenance, including database
cleanups and software updates.
 Load Balancing: Distributing workloads across multiple servers to avoid bottlenecks
and ensure high availability.
 Monitoring and Tuning: Continuously monitoring system performance and tuning
parameters to address any performance issues proactively.

10. How do you ensure compliance with regulatory requirements using Kenan FX?

Answer: Ensuring compliance with regulatory requirements using Kenan FX involves

configuring the system to adhere to industry standards and local regulations. This includes
implementing accurate tax calculations, maintaining detailed records of transactions, and
generating compliant invoices. Regular audits and updates are performed to keep up with
changing regulations. I also ensure that data privacy and security measures are in place to
protect customer information, adhering to standards such as GDPR or local data protection
laws.

Kenan FX Technical Questions

1. What is Kenan FX and what are its core components?

Answer: Kenan FX is a comprehensive billing and revenue management system designed for
the telecommunications industry. Its core components include:

 Billing Engine: Processes customer usage data to generate accurate invoices.

 Rating Engine: Calculates charges based on usage, applying different pricing models
and rules.
 Account Management: Manages customer accounts, including profile details, billing
preferences, and payment information.
 Invoicing: Generates detailed and customizable invoices for customers.
 Revenue Management: Tracks and reports on revenue, ensuring compliance with
accounting standards.
 Integration Capabilities: Interfaces with other systems like CRM, ERP, and data
warehouses for seamless data exchange.

2. Can you explain the rating process in Kenan FX and how it handles different pricing
models?

Answer: The rating process in Kenan FX involves calculating the cost of services based on
usage data and predefined pricing models. It handles various pricing models such as:

 Flat Rate: Charges a fixed amount for a service.

 Usage-Based: Charges based on the amount of service used (e.g., per minute, per
MB).
 Tiered Pricing: Different rates apply based on usage thresholds.
 Promotional Discounts: Applies discounts based on promotional campaigns or
customer eligibility.

The rating engine processes usage records, applies the appropriate pricing rules, and
generates rated records that are used for billing.

3. Describe a scenario where you had to troubleshoot a billing issue in Kenan FX. What
steps did you take?

Answer: In a previous role, I encountered a billing issue where certain customers were being
overcharged. To troubleshoot this issue, I followed these steps:

1. Data Analysis: Reviewed the affected billing records to identify patterns and
common factors.
 2. Configuration Review: Checked the rating and billing configurations to identify any
incorrect settings or rules.
3. Log Analysis: Examined system logs for errors or warnings that could indicate the
root cause.
4. Test Environment: Replicated the issue in a test environment to isolate and
understand the problem.
5. Solution Implementation: Corrected the configuration error that was causing the
overcharge.
6. Validation: Reran the affected billing cycles in the test environment to ensure the
issue was resolved.
7. Deployment: Implemented the fix in the production environment and monitored
subsequent billing cycles to confirm resolution.

4. How do you configure and customize invoices in Kenan FX?

Answer: Configuring and customizing invoices in Kenan FX involves:

1. Template Design: Using the invoicing module to design invoice templates that
include company branding, customer details, and billing information.
2. Field Selection: Selecting the fields to be included in the invoice, such as usage
details, charges, discounts, and taxes.
3. Formatting: Customizing the layout and formatting of the invoice for readability and
compliance with regulatory requirements.
4. Script Customization: Writing custom scripts if needed to include additional logic or
data on the invoice.
5. Testing: Generating sample invoices to test the configuration and ensure accuracy.
6. Deployment: Implementing the customized invoices in the production environment
and verifying their accuracy.

5. Explain the integration capabilities of Kenan FX with other systems.

Answer: Kenan FX integrates with various systems to ensure seamless data flow and efficient
operations. Key integration capabilities include:

 APIs: Provides APIs for real-time data exchange with CRM, ERP, and other
enterprise systems.
 Middleware: Uses middleware solutions to facilitate data integration and ensure
consistent data formats.
 Batch Processing: Supports batch data processing for large volumes of data, such as
customer usage records and payments.
 Data Warehousing: Integrates with data warehouses to support reporting and
analytics.
 File Transfer Protocols: Uses secure file transfer protocols (FTP, SFTP) to exchange
data files between systems.

6. How do you ensure data integrity and accuracy in Kenan FX?

Answer: Ensuring data integrity and accuracy in Kenan FX involves:

  Data Validation: Implementing strict validation rules to verify the accuracy and
completeness of input data.
 Regular Audits: Conducting regular audits and reconciliations to compare billing
data against source systems.
 Error Handling: Using robust error handling mechanisms to detect and correct data
anomalies.
 Automated Scripts: Writing automated scripts to perform regular data checks and
cleanups.
 Documentation: Maintaining comprehensive documentation of data processes and
configurations to ensure consistency and transparency.

7. Describe your experience with customizing Kenan FX for a specific business

requirement.

Answer: In a previous role, I customized Kenan FX to support a new pricing plan for a
telecom service. This involved:

1. Requirement Gathering: Working with business stakeholders to understand the new

pricing plan and its requirements.
2. Configuration: Setting up new pricing rules and algorithms in the rating engine to
support the new plan.
3. Customization: Writing custom scripts to handle specific conditions and exceptions
related to the new plan.
4. Testing: Conducting thorough testing in a test environment to ensure the
customization worked as expected.
5. Deployment: Implementing the changes in the production environment and
monitoring the initial billing cycles to ensure accuracy.

8. How do you handle performance optimization in Kenan FX?

Answer: Performance optimization in Kenan FX involves:

 Database Tuning: Optimizing database queries and indexing to improve data

retrieval times.
 Efficient Configuration: Streamlining rating and billing configurations to reduce
processing overhead.
 Load Balancing: Distributing workloads across multiple servers to avoid bottlenecks
and ensure high availability.
 Monitoring: Continuously monitoring system performance and identifying areas for
improvement.
 Regular Maintenance: Performing regular system maintenance, including database
cleanups and software updates.

9. Can you explain the process of setting up a new pricing plan in Kenan FX?

Answer: Setting up a new pricing plan in Kenan FX involves:

1. Requirement Analysis: Understanding the details of the new pricing plan, including
usage metrics, rates, and any special conditions.
 2. Configuration: Using the Kenan FX interface to configure the new pricing rules and
rate tables.
3. Customization: Writing custom scripts if the pricing plan involves complex logic or
special conditions.
4. Testing: Creating test cases and running simulations to ensure the pricing plan is
configured correctly.
5. Deployment: Implementing the new pricing plan in the production environment and
monitoring the initial billing cycles to ensure accuracy.

10. How do you manage and resolve discrepancies in billing data within Kenan FX?

Answer: Managing and resolving discrepancies in billing data within Kenan FX involves:

1. Data Analysis: Identifying and analyzing the discrepancies to understand their nature
and scope.
2. Root Cause Identification: Investigating the root cause of the discrepancies, whether
it’s due to incorrect configuration, data input errors, or system bugs.
3. Correction: Making necessary corrections in the configuration or data.
4. Validation: Rerunning affected billing cycles in a test environment to ensure the
discrepancies are resolved.
5. Deployment: Implementing the corrections in the production environment and
monitoring subsequent billing cycles to confirm resolution.
6. Documentation: Documenting the issue, resolution steps, and preventive measures to
avoid future occurrences.

These questions are designed to evaluate your technical knowledge and practical experience
with Kenan FX, ensuring you can handle the complexities of telecom billing and revenue
management at Comcast.