Noel Joseph
CEO
Mahatme Eye Bank& Eye Hospital Nagpur
Email:- [email protected]
M—9815708876
RESUME
Name Noel Joseph
Fathers Name Late Mr. K.C. Joseph
Age 47 years
Sex Male
Martial Status Married
Wife B.Sc Nurse
Working as Deputy Nursing Superintendent
Has 20 years of experience in CMC hospital
Academic Qualification
Education Bachelor of Arts (Punjab University) (1997)
Professional education M.B.A. (HR) Bharthiar University (1999)
Professional education M.phil in (Hospital Administration)
Bits Pilani
Did a Project in HR Practices in Hospital
Computer Literacy M S Office
Work Experience Total 20 Years work Experience
Joined Mahatme Eye Bank & Eye Hospital as CEO .
Responsible for the Profit & Loss of the Hospital .
Looking after Marketing---- Community Based Marketing,Camps, Corporate Marketing, Digital Marketing ,
Brand promotions, Brand Building &Empanelment’s with TPA’s & Government Corporate. Responsible for
expanding into new potential Markets Segments. Responsible for attending the CME’s of Medical Doctors &
Paramedical staff. Make sure Camps are properly organized in the Hospital and at strategic Locations. Attend
all the Health Talks organized by the Marketing Team.
HR--- Recruitment, Training & Development of the Employees as per the need of the Hospital ,Making HR
Policies for the Employees , Leave policies , PF Deduction, ESI Deduction’ s Corporate Health Policies for
the Employees .
Responsible for generating Corporate funds through CSR Funds from Western Coal mines, SAIL, Haldiram
Volkart Foundation & Vision India.
Purchase ---- Looking After the Hospital Purchase, Vendor Management, Price negotiation of the Hospital
procurements, Make sure the GRN is made of all the Hospital procurement.
Store ----Take care of the Hospital Store make sure the Inventory of the Store is properly maintained. No
extra Purchase is made without verifying the Hospital Inventory . Store receive’s the material after the GRN
of that Purchase is made and see that material procured is according to the Purchase Order and if there is any
discrepancy , he reports to the Purchase Head immediately.
.
Take Hospital Rounds daily and meet the Patients and take their feedback regarding their stay in the Hospital .
Along with the Hospital rounds I monitor the Biomedical waste Segregation is made according to the state
pollution control Board norms.
Conduct periodic meetings of all the staff of all departments in order to resolve the conflicts, grievances and
behavior issues with the Supervisor.
General Administration ---Looking after the contractual employments and their contracts i.e Security,
Housekeeping & Canteen. Looking after the Housekeeping, Biomedical waste and see that biomedical waste
is segregated properly as per the guidelines of state pollution control Board. Security is instructed to see that
proper Rounds are taken and proper reporting is done so that pilferage does not take place. Canteen is also
monitored properly that protocols of canteen are followed and clean and hygienic food is provided to the staff
and patients along with the help of Dietician.
Maintaining and upgrading the quality care of patients according to the standards laid down.
Strategizing activities to ensure the continues growth in top line.
.Ensure statutory compliance, quality standards and protocols are followed.
Responsible for all Licenses & renewal of Licenses.
Responsible for maintaining discipline in the Hospital.
Liaisoning with the State Police , Pollution Control Board &Civil Surgeon Office and Municipal Corporation
From time to time.
Work Experience
Joined Gurdev Hospital as Unit Head .
Responsible for the Profit & Loss of the Hospital
Responsible for Client Management, Media Management & Public Relationship.
Take daily Hospital Rounds on daily basis, make observation (cleanliness of beds etc) and take
feedback from patients by asking questions and interacting with them.
Conduct periodic meetings with the staff down the line in order to resolve conflict, grievance and
behavior issues with supervisor/ self in healthy manner.
Monitor, analyze and evaluate implemented tools and techniques for capturing the patients
demand and appraise subsequent proposal to the competent Authority for onward approval.
Design, evaluate and implement service delivery process(s), procedures and workflows of the
concerned departments with objective of patient’s satisfaction from the point of ancillary
services offered.
Prepare budgets for Purchase of Hospital material both consumables and Capital Items with the
help of the End users and the finance Department.
Also involved in the Marketing of the Hospital i.e. Corporate Empanelment’s.& Referrals of the
patients from the Doctors .
Looking after the AMC and CMC of both Medical and Non Medical Equipments.
Looking After the Contractual Employmements and their Contracts i.e. Security and
Housekeeping.
Lassoing with the Municipal Corporation, the State government and the Local bodies for
renewing of License’s and also involved with the government agencies to raise funds for the
needy patients.
Take care of the Periodic Performance Appraisal of the employees and direct for the further
improvement.
Taking care of the Biomedical waste management of the Hospital and make sure that proper
segregation is done as per the compliance.
Liasoning with DC office, Civil Surgeon Office and Local Police from time to time.
Joined Padiyath Medicity Hospital as GM Hospital Operations & Purchase Head (2013-
2015)Kinshasha South Africa (300 Beded Hospital)
Responsibilities:-
Looking after the Purchase and Stores of the Hospital.
Purchasing Hospital Material both Capital and Consumables items.
Making Purchase Orders of the materials required by the department after Approved by the
Chairman.
Check Quantity: - Number of Packages and weight against shipping or Packing Slips.
Check Quality: -- Inspect the material and Containers and record any damages.
Verify Receipts of materials against the Suppliers packing Slip and the Purchase Order.
Record all discrepancies of the material and incomplete Supply.
Make GRN (Goods Receive Note) of the materials received.
Issue the material to the Departments against their Indents.
Maintains the Store Records.
Maintaining the Inventory of the Hospital.
Laundry:-
Collection of or receiving of Soiled & Infected Linen.
Processing of Soiled Linen through Laundry equipment this includes sorting, Sluicing and
disinfecting, washing, extracting, conditioning, Ironing and replacement.
Inspection and repair of damaged articles, their condemnation and replacement.
Looking after the General Administration i.e.
Laundry
Canteen
Maintenance Department
Liaisoning with the Government i.e Local Police and Municipal Corporation.
Joined CMC Hospital again as Purchase Head ( 10 April 2012 -2013) (750 Beded Hospital)
Responsibilities
Purchasing Capital items and Consumables items .
Capital Items:-- Get quotations from the suppliers , negotiates the
Price with Suppliers, make the comparative statements and get approval From the Director.
Get payments made for the Suppliers through the finance Department.
Looking after the Contracts of Security, Canteen, Liquid Oxygen, Nitrous, Nitrogen, Oxygen
and Carbon Di-oxide and Publishing of Advertisements in the Newspapers.
We make Audits in the different departments to check that the proper indents are made for
purchase.
Worked as Head of Hospital Operations in Regency Corporate Hospital at Kanpur( April 2010—march
2012) (200 Beded Hospital)
Responsibilities:
- Take daily Hospital Rounds on daily basis , make observation (cleanliness of beds etc) and take
feedback from patients by asking questions and interacting with them .
- HR—Recruitment, Training & Development , building policies For the Hospital
- Review Sops, Performance Management, Compensation Management.
- Security
- Housekeeping & Bio Medical Waste Management
- Maintenance
- Communication
- Transport
- Food& Beverages
- Laundry
- Gen Purchase & Stores
- Looking after AMC & CMC of medical & Non Medical equipments.
- Has Attended the Workshop on NABH .
- To provide the quality services in the NABH Accredited Hospital i.e.
- AMC&CMC of all Hospital medical& Non Medical equipment should be done to get the
accurate results and it should be documented also.
- Mock drills of Emergency codes is done to handle the emergencies i.e
- Code Pink----- Missing Person---- Report to (Head of Operations & Managing Director)
- Code Black-----Bomb Threat ----- Report to ( Head of Operations& Managing Director)
- Code Yellow---- External Disaster----Report to (Head of Operations & Managing Director)
- Code Red ------- Fire ------------------Report to (Head of Operations& Managing Director )
- Proper segregation of Biomedical waste as per the guidelines of state pollution Board.
- Hospital has to be fire proof . Fire detectors were installed in various areas of Hospital.
- Proper training is given to security staff to fight against the fire and handle external disasters.
- Head of hospital Operations has to see there should be no disruption of services in the Hospital
in the form of Liquid Medical Gas, Air Conditioning, Medical and Essential Supplies.
- Quality food is given to the patients through the canteen which is controlled by the qualified
dieticians under the supervision of Head of Hospital Operations.
Lassoing with the State Police and Municipal Corporation.
Looking after the Contractual employment i.e Housekeeping, Security and Hospital Canteen.
Joined CMC Hospital as IPD & Corporate Manager (May 2003—2010) (750 Bede Hospital)
Responsibilities:
Looking after the day to day working of the Hospital
Supervising the In-Patients Billing.
Arranging Concessions for the poor and deserving patients after assessing their financial status.
Get appeal publish in the Newspaper and arranging funds through electronic and Print Media.
Supervising the Housekeeping of the Hospital. Make sure the Hospital remains clean and proper
disinfected chemicals are used.
Make sure the weekly Bills are made and it should reach the Patients Relatives and the Payment are
also made timely by the respective patients.
Handle the Grievances of the patients solve it with the treating Doctors and Medical Superintendent.
We get feedback forms filled by the Patient’s Relatives and ask their experience of stay, quality of
treatment, behavior of staff towards them and bring it to the notice of Top Management and try to
solve it with the respective Department.
Get empanelment of TPAs like FHPL, Paramount, Genies, Raksha TPA and ECHS, Northern
Railways, BSNL, Others CGHS Corporate.
It was my Responsibility to generate Revenue through empanelment and Marketing and make the
Organization in Profit. I also use to make the Audits that the Institute is going in Profit or Loss.
I am also given additional Responsibilities of HR.
I am also Coordinator of Rajasthan Health System Development Project arranging training of the
Nurses of Rajasthan Govt Hospitals in CMC Hospital and upgrading their Skills for meeting the
challenges of the Present Health care. Looking after the finances of the Project and logistics when the
trainees of RHSDP come to CMC Hospital.
Joined Guru Nanak Mission Hospital as Deputy HR- Manager (June 2000—2003) (200 Beded Hospital)
Recruitment
Looking after the performance of the employees and arranging on job training of the employees and
upgrading their skills as per requirement of the job.
Searching employees for the future leadership roles.
Looking after the quality Management of the Organization
Looking after Time Office,
Recruitment, Training & development
Performances Management & Promotions
Noel Joseph
