Tổng Hợp MCQ

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1.

Communication skills are powerful social skills employers expect


2. __interpersonal skills (professional skills)__ can be defined as a combination of
communication, logical reasoning, critical-thinking, teamwork and management skills
3. A _sharing economy____ is an economic model in which individuals rent or borrow assets
owned by others
4. Our future __gig economy______ may rely on free agents who will be hired on a project basis
rather than traditional full-time jobs
II. Juan Jose’s supervisor has noticed that Juan Jose works effectively in teams, has excellent
presentation skills and has strong initiative at resolving problems when they arise. These qualities
that Joan Jose’s supervisor appreciate in Juan Jose as an employee are his
a. Professional skills
b. Technical skills
c. Communication skills
d. Demotional skills
III. The ability to store and manage applications and data in remote locations is known as
a. Cloud computing
b. Information sharing
c. The internet of things (vạn vật)
d. Artificial intelligence
IV. Which statement regarding communication skills in the workplace is correct?
a. The COVID-19 pandemic has revealed the relative unimportance of good communication
skills in the workplace
b. Communication skills often rank at the bottom of recruiters’ wish lists
c. Superior communication skills will make you marketable in the workplace of the future
regardless of economic climate
d. Today’s workers communicate less, not more, since information technology and social media
have swept the workplace
V. Among the five most desirable attributes in job seekers – management, leadership, problem-
solving skills, written and oral communication, and teamwork – which one ranked first?
a. Leadership
b. management
c. written and oral communication
d. teamwork skills
VI. Which statement below is an accurate description of today’s workplace
a. Employees can expect to have more managers
b. Very few businesses involve employees in decision making
c. Today’s employees can expect to interact with people form many cultures
d. Businesses use social media to only interact with customers
VII. Major trends in today’s dynamic world of work include increased emphasis on self-directed work
groups and virtual teams, heightened global competition, innovative communication technologies,
new work environment and focus on
a. Creating an entirely online presence
b. Promoting from within
c. Increasing levels of management
d. Business ethics

BUOI 2
1. Which of the following countries represents a high-context culture
a. Japan
b. Norway
c. United states
d. Germany
2. _Tolerance___ means learning about beliefs and practices different from our own and
appreciating them. One of the best ways to develop this trait is to practice empathy
3. Which of the following statement is most accurate
a. Writing is a skill set used only by managers and corporate executives
b. Businesses today generate a wide range of messages using a variety of media
c. Workers today communicate less than in previous years
d. Technology has not affected how and why we communicate
4. The most important cultural dimension is
a. Communication style
b. Context
c. Power distance
d. Time orientation
5. Which of the following countries would likely view a business contract as a binding document
a. Germany
b. Mexico
c. Greece
d. Japan
6. Stephen’s manager notices that he slammed his desk drawer right after he said that he was
happy to work late. To optimize communication, the manager should
a. Seek additional information by saying, I’m not sure that you’re okay with staying late.
Do you have somewhere you need to be?
b. Tell Stephen that he should behave more professionally
c. Respond to the verbal message only and thank him for working late
d. Avoid asking Stephen to stay late in the future
7. Which of the following is not a dimension of culture
a. Tolerance
b. Individualism
c. Time orientation
d. Power distance
8. Which statement about ethnocentrism is most accurate?
a. Ethnocentrism occurs in only western cultures
b. Ethnocentrism causes us to judge others by our own values
c. Ethnocentrism does not exist in today’s culturally diverse workplace
d. Ethnocentrism is the oversimplified perception of a behavioral pattern or
characteristic applied to all groups
9. Strategic use of e-mail, internet, voice mail, and texting are most important in developing
your
a. Productivity goals
b. On-the-job accuracy
c. Professional reputation
d. Relationships with your co-workers
10. Which of the following is key to improving workforce diversity
a. Hiring a more homogenous work group
b. Ignoring differences
c. Requiring employees to conform to a standard company culture
d. Making fewer assumptions
11. ____Culture___ maybe defined as “the complex system of values, traits, morals and customs
shared by a society, region, or country”
12. Which of the following is a benefit of a diverse work environment?
a. Experiencing fewer discrimination lawsuits, fewer union clashes, and less
government regulatory action
b. Improving employee relationship and increasing productivity
c. Bring better ability to create the products desired by consumers
d. All are benefits of a diverse work environment
13. The ability to locate and identify a device as soon as its user connects to the network is
known as
a. Cloud computing
b. Podcasting
c. Videoconferencing
d. Presence technology
14. An American businessperson who thinks that all Swiss are hardworking, efficient and net is
demonstrating an example of ..
a. Stereotyping
b. A cultural norm
c. Tolerance
d. Ethnocentrism
15. Which of the following is a common trait of a business communicator from a low-context
culture
a. Valuing group membership
b. Relying on context and feeling
c. Placing emphasis on written information
d. Preferring indirect verbal interaction
16. The beliefs in the superiority of one’s own culture is known as ethnocentrism… This natural
attitude is found in all cultures
17. Power… distance refers to how people in different societies see and address differences in
equality, such as hierarchies within the workplace
18. One of the best ways to increase tolerance when communicating with those from other
cultures is to practice empathy, which refers to …
a. Sharing your preferred communication style with others
b. Speaking louder and listening more effectively
c. Trying to see the world through others ‘eyes
d. Thinking more individualistically
19. According to Edward T.Hall, which spatial zone is the largest
a. Social
b. Public
c. Personal
d. Intimate
20. While conducting business with a customer from Italy, Zoe was careful to speak slowly and
clearly, using short sentences and familiar words. However, she noticed that the customer
had a glazed expression and did not understand her. Zoe should
a. End the conversation until an interpreter can be found
b. Repeat what she had said and a louder voice
c. Graciously accept the blame for not making her meaning clear
d. Require the Italian businessperson to restate the message in simple words
21. The term flattened management hierarchies refers to
a. less individual decision making and communication
b. renewed emphasis on ethics
c. more levels of management
d. fewer levels of management
22. learning about beliefs and practices different from our own and appreciating them means
displaying
a. gender norming
b. tolerance
c. individualism
d. stereotyping
23. _Non-verbal____ cues include eye contact, facial expressions, body movements, space, time,
territory and appearance
24. North Americans value straightforwardness and are suspicious of evasiveness. These traits
identify the cultural dimension of
a. Time orientation
b. Power distance
c. Communication style
d. Individualism
25. An oversimplified perception of a behavior pattern of characteristic applied to entire group is
a(n) stereotype…
26. Peter must inform his employees that his company will need to let go of employees. Which
word would be best for Peter to use when conveying this idea to his employees
a. Streamlining
b. Layoff
c. Rightsizing
d. Paradigm shift
27. Which of the following statements about today’s business environment is most accurate
a. All companies assign offices for employees
b. The number of telecommuting employees is expected to decline in the future
c. Workers today spend more time in offices than workers in the past
d. Many employees today no longer need an office; they can work anytime and
anywhere
28. According to model developed by cultural anthropologist Edward T.Hall, context refers to the
stimuli, environment, or ambience surrounding the event and is arranged on a continuum
from low to high
29. Communication skills..
a. Are not as important as technical skills for career success
b. Are ranked by recruiters at the top of qualities they most desire in job seekers
c. Cannot be learned, they are innate
d. Are not necessarily in today’s competitive job market

1. In active voice, the subject (also called the actor) performs the action
2. In passive voice, the subject receives the action
3. Parallelism structure is writing technique that produces balanced writing
4. A dangling modifier occurs when the word or phrase it describes is missing from its sentence
5. Joining two independent clauses with a comma result in a comma splice
6. A dangling modifier results when the word or phrase the modifier describes is missing from
its sentence
7. A(n) complex sentence contains an independent clause (a complete thought) and a
dependent clause (a thought that cannot stand by itself)
8. In the direct method pattern of organization, the main idea comes first, followed by details,
an explanation or evidence

6. the footings on this new home will be poured as soon as it stops raining
7. we will enroll a spouse as a dependent in the group insurance plan, when we receive a completed
enrollment card
8. liberty mutual will process all claims accompanies by documented proof indicating the
beneficiaries have been treated for injuries by a physician
9. please apply for capitol one credit card to enjoy/ gain its immense reward
10. owing to the support of the entire community, the new athletic field have been built
11. though your proposal is impressive/ we appreciate your proposal, we are unable to fit your work
into our budget. We wish you the best with your future endeavors and hope for the chance to work
with each other in the future
12. you will be admitted to the program if you pass the entrance examination
13. we will make payment to you as soon as the manager informs us that the work is completed to
our satisfaction.
14. only the first 25 customers are eligible to/ entitled to buy our laptop computers at a special price
15. we will only accept/ admit staff/ workers with a photo identification

QUIZ 2 Ngày 12/5


1. Which of the following business messages would use the direct strategy
a. A sales letter
b. A letter rejecting a customer’s claim
c. A letter denying credit to a customer
d. An email to your staff reminding them of the upcoming all-staff meeting
2. Which of the following kinds of business messages typically use the indirect strategy
a. Sensitive messages
b. Routine requests
c. Informational reports
d. Nonsensitive memo
3. Many routine writing tasks such as composing email messages or informational reports
require that you collect information informally by
a. Conducting extensive web research
b. Variety of books, journals, or magazines
c. Conducting a scientific experiment
d. Looking in the files, searching a …
4. Which of the following contains no sentence faults
a. Having good health insurance is important to employees we need to keep that in
mind
b. HeathNet’s coverage is extensive, and the rates are fair
c. Review the list of benefits, then let me know what you think
d. Which is why we are considering new
5. Quality Building Materials Inc. has developed a new whole-house weather blanket and needs
to determine the price point at which builders would switch to this new product. The best
research method for this is a(n)
a. Interview with a local builder
b. Scientific experiment that presents price choices with controlled variables
c. Internet search of insulation values for weather blankets
d. Manual research of other companies’s price lists
6. Before composing a business document, you should gather information that will answer
which of these questions?
a. I have enough time to complete thorough research?
b. What is the receiver to do?
c. What information will be the easiest to locate
d. How will I use this information?
7. Which of the following is an advantage of the direct strategy
a. Saves the reader time
b. Respects the feelings of the reader
c. Encourages a fair hearing
d. Minimizes a negative reaction
8. Which of the following uses parallel structure
a. Our new paralegal must be smart, efficient, and have flexibility
b. The accident shattered her pelvis, dislocated her foot, and her spinal column was
broken in three places
c. A good financial planner must be certified, competent, and must possesses ethical
standards
d. Big business demands superior forecasting, reporting and analyzing
9. What kind of sentence contains at least two independent clauses and a dependent clause
a. Compound-complex sentence
b. Compound sentence
c. Complex sentence
d. Simple sentence
10. Organizing your ideas into an outline is especially important when you are
a. Writing a routine memo
b. Developing a complex project
c. Replying quickly to an email message
d. Beginning the research phase of the writing process
11. When should passive voice be used in business writing
a. When you want to de-emphasize the action or the recipient of the action
b. When you want to de-emphasize negative news
c. When you want to emphasize the doer of the action
d. Never
12. What is a run-on sentence?
a. A broken-off part of a complex sentence
b. An independent clause containing two dependent clause
c. Two independent clauses run together without punctuation or a conjunction
d. Two independent joined by a comma without conjunction
13. You will create clear, readable messages if you
a. Group similar items together and emphasize important ideas
b. Proceed free form from one idea to the next for maximum creative effect
c. Do not follow any pattern that restricts the free flow of your ideas
d. Avoid emphasizing important ideas to allow readers to judge for themselves
14. Formal research methods are generally required for what type(s) of business document(s)?
a. Routine email messages
b. Routine memos
c. Long reports and complex business problems
d. All of these choices would require formal research
15. To emphasize an idea through style, place it
a. In the middle of the sentence
b. In a simple sentence
c. Any of these techniques would emphasize the idea
d. In a dependent clause
16. Stephanie is preparing a market analysis for her business plan. For firsthand information she
should
a. Search the internet for related web sites
b. Review scientific experiments conducted by experts
c. Conduct interviews and surveys or organize a focus group
d. Search manually in her local library
17. In the __________ pattern of organization, the main idea comes first, followed by details, an
explanation, or evidence
18. Long reports and complex business problems generally require some use of _______ research
methods
19. A dangling ____ results when the word or phrase the modifier describes is missing from its
sentence
20. “before” and “meanwhile” are examples of transitional expressions that show ______
association
21. Anya is sending a persuasive memo to her staff asking them to participate in the new
wellness program. Which of the following sources of information would be most appropriate
to help Anya shape an effective persuasive message for her staff
a. Tightly controlled scientific experimentation
b. Research in company files
c. Library research rooms
d. Questionaires and surveys of employees
22. Which of the following is a simple sentence
23. The refund authorization was processed by our customer service representative is an example
of a sentence using ___ voice
24. which of the following is a formal research method
a. talking with your boss
b. looking in company files
c. organizing a focus group
d. brainstorming
25. which of the following sentence is most effective in de-emphasizing the bad news?
a. Because of our exchange policy, you may not receive a cash refund
b. Although cash refunds are not offered, you can exchange resaleable merchandize
c. Since we only exchange merchandize, it is impossible for you to receive a cash refund
d. Although you can exchange returned merchandize, cash refunds are not available
26. Harry began his memo with background information and explanations before announcing a
reduction in health insurance coverage. The strategy Richard used is called
a. Direct
b. Indirect
c. Passive voice
d. Frontloading
27. To emphasize an idea though mechanics, place it in
a. Any of these techniques would emphasize the idea
b. Capital letters
c. A different font style
d. Boldface
28. Organizing data includes two processes. These processes are
a. Grouping and strategizing
b. Drafting and editing
c. Brainstorming and researching
d. Outlining and drafting
29. Tanya is colleting information for a business document she is writing. We call this collection
process ___
30. Looking in the files and talking with your boss are methods of ____ research
31. What kind of sentence contains only one independent clause
a. Simple sentence
32. Neil must develop a proposal for his supervisor that will describe the cost savings for an
automated call center. Where should he begin?
a. Determining an appropriate layout
b. Writing the proposal
c. Researching the proposal
d. Locating other proposals that he can copy
33. Which formal research source is best to obtain firsthand information
a. Internet web sites and articles
b. Electronic databases
c. Reference books
d. Interviews
34. What is the recommended maximum number of words for a sentence
20
35. What is a sentence fragment
a. Two independent clauses connected without punctuation or a conjunction
b. Two independent clauses connected by a comma without a conjunction
c. A broken-off part of a complex sentence
d. The part of a sentence containing the verb
36. The direct strategy would be most appropriate when
a. Presenting ideas requiring persuasion
b. Delivering bad news
c. Revealing sensitive news
d. Expecting the audience to be pleased , mildly interested or neutral
37. What is a comma splice
a. Two independent clauses joined together by a comma without a conjunction
38. Which of the following message openings is the most direct opening for an email message
announcing a new telecommuting plan
a. Our new telecommuting program will begin on August 1
b. Rising gas prices have led many companies to allow telecommuting, and we think this
might be a good idea for our company
c. Many businesses have been implementing telecommuting programs, and we have
studied their programs extensively
d. A number of employees have asked about telecommuting options
39. Which of the following is an advantage of the indirect strategy
a. Saves the readers’time
b. Sets proper frame of mind
c. Prevents frustration
d. Respects the feelings of the audience
40. When you expect a reader of your message to be uninterested, unwilling, displeased or
hostile you should
a. Put the bad news first
b. Send the message via email, text message, or IM
c. Begin with the main idea
d. Explain all background information first
41. How should the following be classified? Janet called ReliaCare she also requested a new bid
for health insurance premiums
a. Fussed or run-on sentence
b. Comma splice
c. Complete sentence
d. Fragment
42. When brainstorming to generate ideas, you should
a. Critique each idea as it is suggested
b. Record ideas without judging them
c. Always work alone for greater efficiency
d. Allow no more than five ideas to be discussed
43. Same với 1 câu trước
44. As interns in human resource management, ravi and his team are administering a
professionally developed employee questionnaire to collect information on workplace
violence. This type of research produces data that is considered
a. Firsthand information, informal documentation, supplementary, secondary
information, scientific experimentation
b. Supplementary, secondary information
c. Scientific experimentation
d. Informal documentation
45. A(n) _____ sentence contains an independent clause (a complete thought) and a dependent
clause (a thought that cannot stand by itself)
46. According to communication experts, what is the greatest failing of business writers?
a. Poor organization
b. Poor spelling
c. Ambiguous wording
d. Unclear sentence structure

QUIZ 3: 24/05

1. The final element of an e-mail message should be


a. A witty phrase and your name
b. Your name
c. The name of the business or organization only
d. The final paragraph of the message containing action information
2. If you have to send a long message via e-mail, what’s the best advice?
a. Send it another way because you should not send attachments via email
b. Place all information in the body of the email message
c. Attach a document to the email message, including identifying information in the
body of the email
d. Attach a separate document to the email message, leaving the body of the message
blank
3. Which of the following messages is appropriate to send via email
a. A quarterly performance appraisal of an employee
b. An announcement of a major benefit reduction of all employee
c. An announcement of a change in a meeting date
d. Notification of company layoff plans for the next quarter
4. Which of the following is the best advice for writing the body of an email message?
a. Because email messages and memos are informal, do not use numbered or bulleted
lists
b. To help the receiver act on the subject, discuss only one idea
c. Do not waste space on headings and subheadings
d. Limit white space to place all information on a single screen if possible
5. Samantha must use email frequently to communicate with others in her new job. What is the
best advice to give her
a. Add frequent emoticons such as happy faces to appear friendly and approachable in
email messages
b. Consider composing important messages offline
c. Use general tags such as Hi! Or Important as the subject line to catch the reader’s
attention
d. Always press “reply to all” when responding to email messages
6. Bennett is sending an email message about a change in procedure for submitting work hours.
Which of the following represents the most direct opening
a. A new procedure for submitting work hours will go into effect on April 1
b. Are you in the mood to try something a little different
c. Recently, the management staff discussed our process for submitting work hours
d. We all hate when procedures change, but this change is needed
7. You are using the corporate blog to respond to an business emergency. Which of the
following is the best recommendation
a. Soothe emotional reactions by posting information on your corporate blog, replacing
all other communication channels
b. Make the blog part of your overall effort to communicate information regarding the
business’s emergency
c. Do not address rumors or misinformation on the blog; address factual content only
d. Use the blog as the sole provider of emergency information to avoid muddled
messages
8. Which of the following statement best describes use of social networks by business today?
a. Companies struggle with finding the right balance between permitting access to the
web and protecting security as well as ensuring productivity
b. Companies must run their own social networks to capitalize effectively on the
benefits this medium offers
c. All companies are comfortable with using social networking for brainstorming and
teamwork
d. Large companies (like McDonalds and British Telecom) create buzz and promote their
brands via social networking, but social networking offers no benefit to small
businesses
9. The four main players of podcasts are corporations, entrepreneurs, news/ media
organizations and
a. Organizations devoted to promoting education non-profit organization
b. Government organizations
c. Non-profit organizations
d. Religious organizations
10. Businesses have embraced podcasts for audio and video messages because podcasts
a. Broadcast interactive, non-repetitive information
b. Can’t replace costlier live teleconferences but can replace most business travel
c. Do not require a live presence, yet offer a friendly human face
d. Provide up to 1000 views per podcasts, saving money over individual presentations
11. Unless your company specifically allows it, never use your employer’s computers for
__personal______ messages or entertainment
12. Jackson is sending on email message about an important upcoming meeting. Which of the
following represents the most effective subject line
a. Urgent!
b. Please attend staff meeting august 15
c. Please read NOW
d. Our next staff meeting will be held on the 15th of august
13. What is the current advice on the use of a greeting on business email
a. Don’t waste precious digital space on the nonessential keystrokes of a greeting or
salutation
b. Begin with a greeting to provide a visual cue and to show friendliness
c. Omit greetings because they make an email appear too casual
d. Add a greeting only when forwarding an email with a lengthy header
14. Business email users must learn that email can be dangerous because messages travel long
distances, are difficult to erase, and
a. May become evidence in court
b. Are informal, allowing a few spelling and punctuation mistakes
c. Can’t be used to transmit official documents
d. Are challenging to type using only two fingers
15. Which of the following is the most appropriate closing for an email message or memo
a. It’s been great talking with you
b. Please submit your report by august 1 so that the information can be presented at
the seminar
c. Please let me know if I may be of further assistance
d. Thank you in advance for answering my questions
16. Business are storing and accessing ever more data along with software in remote network
clusters. This process of remote storage is called
a. Networking
b. Data dumps
c. Community sourcing
d. Cloud computing
17. You are using the corporate blog to respond to an business emergency. Which of the
following is the best recommendation
a. Make the blog part of your overall effort to communicate information regarding the
business’s emergency
b. Use the blog as the sole provider of emergency information to avoid muddled
messages
c. Soothe emotional reactions by posting information on your corporate blog, replacing
all other communication channels
d. Do not address rumors or misinformation on the blog; address factual content only
18. Which of the following situations is most appropriate for sending an email message
a. Jane found a great political joke she wants to share with her colleagues
b. Chris must send the monthly sales data to his department
c. Matthew is angry with one of his colleagues and wants to let her know exactly how
he feels
d. Maggie needs to vent her frustration about working conditions to her shift
supervisors
19. Some companies now use Twitter and other social media to monitor what is being said about
them, to engage with customers, and
a. To post job openings
b. To share files and collaborate on projects
c. To serve as cover letters for longer documents
d. To market to other businesses
20. Which of the following statements about communication in the workplace is most accurate
a. More data are stored on and accessed from PDAs and individual computers rather
than on the Internet or a network
b. Today’s workplaces are nearly all paperless; employees conduct business with digital
media and communicate only with electronic messages
c. Most employees exchange documents and complete projects on the web, but only
management creates content, reviews products or edits projects
d. Although today’s workplaces are still far from paperless, increasingly information is
exchanged electronically and on the go
21. Your email messages and memos should have high skim value, which means
a. You write the message quickly and efficiently
b. All sentences contain ten or fewer words
c. Information presented is easy to read and comprehend
d. All paragraphs contain five or fewer lines
22. What is viral marketing?
a. A term that depicts the rapid spread of online messages, much like infectious
diseases that pass from person to person
23. News professionals, educators and corporate trainers create digital audio or video files; and
receivers can download the files to a computer or a smartphone to view or hear the file
contents. What are these digital audio or video files called
a. Wikis
b. Web forums
c. Blogs
d. Podcasts
24. Blogs have several internal communication purposes including
a. Posting administrative salaries, raises and incentive packages
b. Announcing employee illnesses, adoptions and vacations
c. Posting employee changes such as layoffs, promotions and firings
d. Providing information about benefits or featuring profiles on key employees
25. Online harassment though the sharing of embarrassing information online is known as
a. Cyberbullying
26. Janice has asked you for some advice regarding the use of social net working in the
workplace. What advice will you share?
a. Refuse friend requests or “unfriend” people to avoid jeopardizing professional
relationship
b. Establish boundaries, and don’t share information online that you wouldn’t share
openly in the office
c. Do not share any sensitive information
d. Assume the content posted on a social networking site is protected
27. An email message or memo usually ends with action information, needed dates, a summary
of the message or a _closing thought____
28. Crowdsourcing is
a. The practice of tapping into the combined knowledge of an online community to
solve problems and complete assignments
29. Most email messages and memos
a. Are indirect and begin with an explanation
b. Have nonsensitive topics and begin directly
c. Require persuasion, informal
d. Need not be carefully organized because they are informal
30. The biggest advantage of business blog is that
a. They have become the primary method of business communication internally
b. They have the potential to reach a vast, far-flung audience
c. They provide anytime access to digital audio and video files containing corporate
training, marketing, and informational messages
d. They provide digital security against hackers and rival companies
31. You are delivering your salary and benefits proposals for employees in your department to
your supervisors. What is the best communication channel to deliver this confidential
information
a. Podcast
b. Interoffice memo
c. Email
d. All are appropriate channels to deliver confidential information
1. An effective proposal should showcase the writer expertise and build
credibility, emphasis how the writers methods and products will benefit the
reader,present ideas clearly and logically, and __
a. Get the reader’s attention
b. Make recommendation regarding the feasibility of plan
c. Inform by providing data but without analysis on recommendations
d. Analyze findings, draw conclusion, and make recommendations
intended to solve problem
2. Which of the following statements regarding business proposals is correct?
a. a proposal is developed for external audience only
b. a proposal always solicited
c. a proposal is an informative document used to share problems, identify
emerging issues. and categorise available resources for resolutions
d. A proposal is a persuasive document used to solve problems provide
services sell products
3. In which part of a solicited proposal would you most likely convince your
reader that you understand the problem completely?
a. Background
b. Introduction
c. Authorization
d. budget
4. Although formal reports are similar to formal proposals, a primary difference is
that formal reports _______.
a. are the product of thorough research and data analysis (proposal
making offer)
b. b. use a more conversational tone
c. c. are longer than formal proposals
d. d. are organised indirectly
5. What should be included in the staffing section of an informal proposal?
a. Credentials and expertise of project leaders
b. List of projected costs
c. Copy of the RFP
d. Schedule or timetable of activities
6. The budget in a proposal should _______.
a. reflect careful research because once a proposal is accepted, it is legally
binding
b. provide only rough estimates so that you can raise the price later if costs
increase
c. never itemise hours and costs, but offer only a total sum
d. include a disclaimer to ensure that the budget is not legally binding
7. You can make the introduction of a proposal more persuasive if you _______.
a. explain in great detail how much better you are than your competitors
b. hint at the problem you will solve but avoid explaining the reasons for the
proposal
c. remain as vague as possible to keep the reader intrigued
d. provide a "hook" such as mentioning a remarkable resource available
exclusively to the writer
8. Which of the following situations should business write a request for proposals
in order to solicit competitive bids
a. Attracting new clients
b. Renovating offices
c. Interviewing job candidates
d. Advertising openings for two sales positions
9. All proposals share two significant characteristics: they show the value and
benefits of the product or service being recommended and _______.
a. they use formal, academic language
b. they are very long in length
c. they use easy-to-understand language
d. they are printed on hard copy because they are official documents
10. Jeremy has decided to include a deadline for acceptance in his proposal to
install energy-efficient workstations for a local manufacturer. In which section
should Jeremy place the deadline?
a. Introduction
b. Background
c. Conclusion and authorization
d. Proposal
11. Lisa works for a nonprofit agency seeking funding for a community project.
What type of proposal is she likely to write to the local foundation that supports
the same cause within the community?
a. A purchase request
b. A grant request
c. An RFP
d. An internal request

1. Which of the following is the best Career Objective for a résumé?


a. An entry-level position in the marketing area with a possibility of
promotion
b. A challenging job at an organization that raises the bar in data
security
c. Serving as a team player in a company where independent thinking
is Job #1
d. An accounting position in which 10 years' experience and a license
as a CPA will allow me to assist the company with payroll, employee
benefits, and governmental tax and records reporting
2. Which of the following statements uses an action verb to highlight an
aptitude?
a. Competent in creation of multimedia presentations
b. Mastered QuickBooks Pro accounting software in 20 hours with
minimal instruction
c. Ability to develop innovative and interactive Web pages
d. Able to adapt quickly to changing work environments
3. You are just graduating from college and have little employment
experience, yet you want to put together a persuasive résumé. What
would be the best résumé style to use?
a. Chronological résumé
b. Scannable résumé
c. Functional résumé
d. Online résumé
4. What is personal branding?
a. Identifying what your favorite consumer brands are
b. identifying what makes you similar to your peers
c. identifying what makes you special and desirable in the job market
d. making a personal logo to put on all of your jobs search documents
5. Kendra is searching for a job and wants to use electronic sources.
Which of the following will probably be her best source of online job
listings?
a. Big job boards such as Monster.com and Yahoo HotJobs
b. Specific company Web sites
c. Her college Web site job board
d. Social networking sites such as MySpace and Facebook
6. Which approach to organizing parts of your resume will help to
strategically profile your skills and experiences?
a. Always place the education section before the work experience section
b. emphasize your skills and achievements and other particular job
or company
c. Place your most important qualifications last so they will be
remembered
d. use as many headings as needed to present your experience and skills
7. In considering ethical issues regarding resumes which of the following
practices is acceptable
a. misrepresenting a job title to make it sound more important
b. putting the GPA for your major causes only (for example 3.6/4.0
in major) when your actual GPA is not stellar
c. In your job duties sound more impressive and responsible then they
really were
d. extending employment debts to avoid showing periods of
unemployment
8. A large part of your job search strategy should be deciding what makes
you special and desirable in the job market. This introspective process
is called
a. Desired workplace
b. Behavior cognitive reflection
c. personal branding
d. networking
9. In the opening of an unsolicited cover message you should aim to be
more persuasive by demonstrating knowledge of the reader's business
and…
a. explaining why you need a job
b. Telling them the salary you would like to earn
c. specifying the type of position you were seeking
d. showing how your specific skills will benefit the company
10. Which statement about open and hidden job markets is correct?
a. Most job Seekers start searching for jobs using the hidden job market
b. the hidden job market refers to those jobs that are available
through illegal or unethical tactics
c. The open job market consists of jobs that are advertised or listed
d. more jobs are secured through the open job market than through the
hidden job market
11. The most popular resume format is there
a. functional format
b. Indirect format
c. direct format
d. chronological format
12. The job market in which jobs are advertised or listed is known as the
a. hidden job market
b. open job market
c. digital job market
d. Niche job market
13. All of the following are ways you can develop a personal brand:
preparing a brief speech that describes who you are and what problems
your skills can solve, creating an individual tagline that separates you
from other candidates, and _
a. Distributing business cards whenever you go
b. emailing all of your contacts of 5 minutes multimedia
presentation that provides your skills and experience
c. showing how you are similar to other jobs candidates
d. have an opportunity creating an attractive resume
14. Begin the job search by starting the job market and
a. searching websites for job openings
b. developing a short-range carrier plan to present at interviews
c. specifying your target job ideal supervisor and perfect working
conditions
d. identifying your interest, goals, and qualifications
15. In the body of the cover message, you should _______.
a. emphasize reader benefits
b. motivate action
c. get the reader’s attention
d. identify your purpose
16. If you cannot find the name of a person to address your cover message
to, which of the following is a recommended alternative?
a. The phrase To Whom It May Concern
b. A descriptive subject line such as Marketing Specialist Position
c. The phrase Hiring Manager
d. The name of the CEO
17. Most recruiters favor a _______.
a. video résumé
b. functional résumé
c. chronological résumé
d. plain-text résumé
18. Opinions on the use of a career objective are mixed. Which of the
following is the best reason for candidates to add a career objective to
their résumés?
a. An objective shows flexibility and indicates that a candidate is
adaptable and willing to change to suit the employer's needs.
b. The primary goal of an objective is to make the recruiter's life easier
by quickly classifying the résumé, which means the applicant is more
likely to be hired.
c. An objective can rapidly disqualify a candidate if the stated objective
does not match a company's job description.
d. An objective can tell the prospective employer that this candidate is
sure about what he or she wants to do.
19. . In the closing of a cover message, you should work to motivate _______.
a. action
b. respect
c. admiration
d. interest
20. To optimize "hits" and increase the likelihood of an automated applicant
tracking system selecting your résumé, you should focus on _______. a.
nouns only
b. verbs only
c. adjectives
d. nouns and verbs
21. Because job competition is stiff you must have a customized resume.
Having a customised resume means that you
a. The primary goal for an objective is to make the recruiter’s life easier by
quickly classifying the resume which means the apply can is more likely
to behind
b. An objective can rapidly disqualify a candidate if the stated objective
does not match a company's job description
c. An objective can tell the prospective employer that this candidate
is sure about what he or she wants to do
d. An objective shows flexibility and indicates that a candidate is
adaptable and willing to change to suit the employer's needs
22. Of the following is a traditional job search technique
a. visiting a company website to search for job openings
b. check LinkedIn or Facebook
c. developing a network
d. search and CarrierBuilder and HotJobs
23. To help you develop your personal network, you should develop a contact list
of anyone who would be willing to talk with you about finding a job, make
contacts with people in person and online, and _______.
a. wait for your contacts to contact you about potential job openings
b. do not initiate additional communication with your contacts because it
would be too pushy
c. follow up on referrals.
d. use only online resources to help you connect with others.
24. Which style of résumé lists work history job by job, starting with the most
recent position?
a. Video résumé
b. Career e-portfolio
c. Functional
d. Chronological
25. Which of the following is an effective question you should ask to determine
your best career path
a. Do I want to retrain frequently and will my employer pay for this
retraining?
b. How well will I stand out from other candidates applying for jobs in this
career field, and How likely will I be to get an interview and land a job?
c. Would I like to work for someone else or Be My Own Boss
d. Do I speak right or understand another language
26. Which of the following statements regarding the use of references on your
résumé should you follow?
a. Include a list of references directly on the résumé.
b. Do not include personal or character references.
c. Remember that companies generally check references before a job
interview to learn about a candidate in advance.
d. Be sure to add the statement References furnished upon request at
the bottom of your résumé.
27. Which of the following statements is an example of quantifying an
achievement on a résumé?
a. Directed workflow and scheduling for emergency room personnel
b. Performed preventative maintenance on production equipment
c. Achieved 125 percent of production goal for three consecutive
quarters
d.Knowledgeable in a variety of production processes and Just-in-Time
theories
28. In the education section of your résumé, you should _______.
a. list all college courses that you have taken to give the employer a
complete picture
b. include relevant seminars attended and workshops completed
c. list only colleges where you have completed a degree or certificate
program
d. specify your high school and college GPAs
29. The purpose of a cover message is to _______.
a. showcase an applicant's command of the English language
b. secure a job interview
c. introduce the résumé
d. repeat the information presented on the résumé
30. What style of résumé focuses on a candidate's skills rather than on past
employment?
a. Video résumé
b. Career e-portfolio
c. Functional
d. Chronological
1. Sam is nervous about his upcoming presentation which of these techniques will
overcome his case of nerves and allow Sam to deliver a good presentation
a. Ignore any stumbles and keep going
b. Hold his breath as long as he can to clear his head
c. Tell the audience that he is nervous to get them to empathize with him
d. Have a stiff drink right before presenting

2. Which of the following statements about business presentations and speaking skills is
most accurate?
a. Effective speaking skills and career success go hand in hand
b. Speaking skills are useful only for individuals in upper-level positions
c. Oral presentation in the workplace are necessary only when you must motivate
actions
d. For many positions only technical skills, not communication skills are needed

3. Paul is explaining to upper-level management how converting to a four-day


workweek can solve their budget woes by decreasing expenses. How will he most
likely organize his presentation?
a. Problem/ solution
b. Value/ size
c. Geography/ space
d. Chronological
4. Which of the following is the best recommendation for delivering an effective oral
presentation?
a. Use the notes methods, using note cards or an outline containing key sentences and
major ideas
b. Read the entire oral presentation to the audience so that nothing important will be
overlooked
c. Memorize the entire oral presentation so that you don’t have to use notes
d. Wing it
5. To help his listeners keep track of where he is in the presentation, Neil has just said,
Next I will discuss three plans for reducing waste. What verbal signpost is Neil using?
a. Switching direction
b. Enumeration
c. Summarizing
d. Previewing
6. …Audience……analysis issues include size, age, gender experiences, and
professional background
7. Which of these is the most accurate description regarding the use of pause and
silence in a presentation
a. Words always carry more impact that a silent pause
b. Silence is preferable to meaningless fillers
c. Don’t pause when you first approach the audience because you will appear unsure
d. Fill awkward silence with short phrases such as you know or basically

8. Two of the most effective techniques to improve your audiences’ ability to understand
and remember your speech are
a. Striking quotations and well-placed gestures
b. Eliminating repetition and removing obvious signposting
c. startling statistic and colorful visuals
d. Good organization and intentional repetition
9. Nearly every speaker must overcome stage fright, one of the most effective
techniques to decrease stage fright is
a. Knowing the subject thoroughly
b. Wearing comfortable, relaxed clothing to enhance self-confidence
c. Picturing the audience naked
d. Displaying a fully animated PowerPoint presentation

10. Paul opened his presentation to an audience of business owners with this statement:
If you want to reduce employee benefit costs by at least 15% without hurting
employee morale or impacting your work environment, please stand up right now. By
asking them to stand, Paul is
a. Capturing listeners’ attention and getting them involved
b. Misleading his audience
c. Previewing the main points of his presentation
d. Identifying himself and establishing credibility

11. Choose the most accurate statement about business presentations


a. At some point nearly half of businesspeople have to inform others or sell an idea
b. If you are like most people, you may be apprehensive about making informational or
persuasive oral presentations
c. Information and persuasion are seldom conveyed in person because e-mail, memos
and letters are more effective
d. Good speakers are born, not made

12. You should capture listeners’ attention introduce yourself, establish your credibility
and preview your topic in the…opening…….. of your presentation

13. Develop each of your main points in the …body….. of your presentation

14. In an effective presentation conclusion, you will strive to accomplish three goals
a. Promote your primary claim, advance your supporting claims and elevate the most
viable evidence
b. Summarize the main themes, give the audience a memorable take-away and include
a statement that allows for a graceful exit
c. State your recommendation, prove your persuasion and reinforce the purpose
d. remind the audience of your credibility, review the attention getter and restate the
purpose

15. Audience analysis issues you should consider when preparing your presentation
include size, age, gender and which of the following?
a. experience, attitude and expectations
b. Height and weight
c. Stereotypes, biases and prejudices
d. Race, religion and culture

16. Dan has just told his audience that engineering a hostile business takeover is similar
to conducting guerilla warfare. He is using what technique?
a. Analogy
b. Personalized statistic
c. Personal anecdote
d. Metaphor

17. Your speech will be more effective if you have audience rapport. Rapport can be
defined as
a. the ability to hear clearly
b. the awareness of topic importance
c. a bond connecting the speaker with the audience
d. an understanding of key points

18. In the conclusion of your speech, you say, I recommend developing and posting high-
quality video podcasts on our Web site to recruit new employees. You are using the
conclusion to
a. Introduce one additional main point of interest to the audience
b. Include a statement that allows you to depart gracefully
c. Review the main themes of the presentation
d. Provide a final action-oriented focus

19. After determining your purpose for the presentation, what is your next important step?
a. Preparing your PowerPoint slides
b. Examining the room where the presentation will be made
c. Analyzing the audience
d. Conducting research
20. After you determine your purpose and analyze your audience, your next step is to
a. Practice your delivery
b. Choose your topic
c. collect information
d. organize the ideas

21. What is the biggest problem with most oral presentations?


a. Failure to focus on a few principal ideas
b. Use of too many visuals
c. Unprofessional attire
d. Poor eye contact
22. Speaker build audience rapport by
a. Speaking loudly, clearly and rapidly
b. Forming a bond with the audience by entertaining as well as informing
c. Researching thoroughly and organizing the speech effectively
d. Establishing credibility and demonstrating authority

23. When preparing your speech, you should


a. aim for 20 percent past the time limit when rehearsing because most speakers
speed up during actual delivery
b. eliminate one third of the body to prevent speed talking, a common hazard
among novice public speakers.
c. remove about 10 percent of your content because most speakers exceed their
time limits.
d. prepare a little more material than you think you will actually need.

24. The best technique to establish your credibility in a business presentation include
a. revealing your ethnicity, cultural heritage and religious background.
b. describing your knowledge, position, or experience.
c. telling the audience your salary, age, and hometown
d. discussing your love for public speaking
25. Some repetition in oral presentations
a. is necessary because speaking speed is much greater than listening speed
b. encourages daydreaming and makes the speaker sound unprepared
c. bores listeners and should be avoided
d. is helpful because it increases audience comprehension and retention
26. All of these are good advice for nonverbal messages during a presentation except
a. avoid being planted behind the podium
b. use a variety of gestures planned and rehearsed in advance
c. punctuate our words by varying your tone, volume, pitch and pace
d. maintain appropriate eye contact to show your confident and prepared

27. Jessica tells her audience about her five years’ experience as a social networking
professional helping over 100 local businesses learn to use social networking as an
effective marketing tool. Jessica is attempting to
a. capture her listeners’ attention and get them involved
b. identify herself and establish credibility
c. Previewing the main points of her presentation
d. present the main goals of her presentation
28. Which of the following statements about preparing for an oral presentation is not
accurate?
a. MAny people feel a great deal of anxiety when getting ready for an oral
presentation
b. The key element in successful preparation for an oral presentation is
assessing your knowledge and related technical skills
c. For many people fear of speaking before a group is even greater than fear of
dying
d. You can lay the foundation for a professional performance by focusing on
preparation, organization audience rapport, visual aids and delivery

29. Presentations are given to many types of audience. According to your text, what are
the four categories of audiences?
a. Hostile, friendly, neutral and uninterested
b. Informed, uninformed, intelligent and stupid
c. Manuscript, extemporaneous, impromptu, and memorized
d. Workplace, education or school-related, community and political

30. Your audience analysis reveals that audience members will be friendly and interested
in your topic
a. controlled and do nothing showy, you should use confident, small gestures
b. dynamic and entertaining, you should also use large gestures and move around
c. warm, pleasant and open and you should use a lot of eye contact and smiles
d. be calm and controlled and you should speak evenly and slowly

31. When selecting and preparing your visual aids, keep in mind your goal as a speaker
a. Information, organize and rehearse and deliver your presentation
b. to inform, to entertain and to persuade to plan and collect
c. to make listeners understand, remember and act on your ideas
d. to observe your audience, adjust your delivery and continue your presentation
32. You should do all of the following in the introduction of a presentation except
a. develop the main points with adequate explanation and details
b. preview the main points of your presentation
c. introduce yourself and establish your credibility
d. Capture your listeners’ attention and get involved

33. The most important part of preparing for an oral presentation is


a. analyzing the audience
b. determining the purpose
c. cheating a professional appearance
d. gathering research

34. In her presentation on improving employee morale, Tanya makes this statement: So
far you’ve heard only about the problems we have with morale, let’s move to some
solutions. Tanya has employed the verbal signpost called
a. Switching directions
b. revealing
c. previewing
d. summarizing
35. Your task in audience analysis is to
a. anticipate the audiences reactions and adjust to its needs, if necessary
b. begin information research and organization
c. determine your needs and develop your visual aids
d. select a presentation topic and a purpose best suited to your audience

36. Cindy will make her presentation to a large audience of members whose negative
attitudes range from displeased to outraged. What advice should Cindy follow in
preparing her presentation for this audience?
a. Use facts, statistics, and expert opinions along with an energizing, upbeat
delivery style
b. Be humorous and colorful visuals and startling statistics and keep the
presentation brief
c. Present objective data and expert opinion in a calm, controlled delivery style
d. Include plenty of personal stories, several anecdotes and lots of jokes or
humor

37. A comparison of similar traits between dissimilar items such as Turning the course of
this economic downturn has been like stopping an avalanche, it’s possible but very
very difficult, it is a(n).simile........
38. If you will take question at the end of your presentation, which of these is the best
advice
a. If you don’t know the answer to a question, you should offer your best guess
or make up an answer
b. Begin each answer with a repetition of the question
c. Announce the question-and-answer period in the conclusion of your
presentation
d. Direct your answer just to the person who asked the question
39. Choose the best example of a statement of purpose for an oral presentation
a. This effective presentation will be both entertaining and informative for my
audience about my chosen subject
b. We made fiscal mistakes that we can’t afford to repeat that caused the
economic downturn and created widespread business closures and the
collapse of the housing markets in several major metropolitan areas
c. To persuade my listeners in a brief, interesting, and effective speech
d. To persuade the management team to offer flexible work schedules to all
executive-level employees

40. If you have agreed to speak to an audience with which you are unfamiliar, you should
a. imagine for yourself what an average audience in this part of the country
might be like
b. obtain the names of several audience members, and contact them to ask
questions about their backgrounds, attitude and expectations
c. ask the person sponsoring the event to complete your audience analysis
worksheet for you
d. use a search engine to collect as much as information about the region and its
people as possible and then base your audience analysis on this
41. The body of a short, 20 minute presentation should focus on
a. as many points as necessary to convey your message
b. at least five to eight main points
c. approximately two to four main points
d. up to ten main points
1. Which of the following is the best advice about the use of direct quotations in a
report?

a. Beware of overusing quotations because you may appear as if you have no ideas of
your own.

b. If you use a direct quotation, don't dilute (to reduce the strength of a feeling, action)
its impact by summarizing it or introducing it in your own words.

c. Place the direct quotation in quotation marks, but change a few words to show you
have your own ideas.

d. Direct quotations do not need to be placed in quotation marks if the audience is


already familiar with the quote such as "The buck stops here."

2. Your boss asks you to write a formal report on the impact of smoking on employee healthcare
costs. Like nearly every writer a research project, you should begin your research by
a. reviewing secondary data in the library or on the internet.
b. conducting a field experiment
c. preparing a questionare to distrinbute to your collegues
d. interviewing your collegues to solicit their input and feelings.
3. Lisa works for a nonprofit agency seeking funding for a community project. What type of
proposal is she likely to write to the local foundation that supports the same cause within the
community?
a. A purchase request
b. A grant request.
c. An RFP (request for proposal)
d. An internal request
4. Which statement about pie charts is most accurate?
a. Pie charts are most useful for technical audiences.
b. Pie charts are more flexible than bar or line charts.
c. Pie charts can be confusing to readers because of the use of multiple colors.
d. Pie charts are most appropriate for showing percentages.
5. What is the first step in preparing to write a formal report?
a. Determine the length of the report.
b. Research primary and secondary data.
c. Define the project and limit its scope.
d. Analyze your audience.
6. Chronological organization arranges ideas by
a. Physical location
b. Simple to complex
c. Time
d. Order of importance
7. Which of the following is not a purpose for a direct quotation?
a. To duplicate exact wording before criticizing an idea
b. To repeat identical phrasing because of its precise wording
c. To add length to a researched document
d. To provide objective (khach quan) background information
8. Which of the following is a primary data source?
a. Periodicals
b. Electronic databases
c. Blogs
d. Experimentation
9. Although formal reports are similar to formal proposals, a primary difference is that
a. formal reports represent the end product of thorough investigation and analysis
b. formal reports use a more conversational tone
c. reports are written for internal audiences only.
d. more formal reports are written than formal proposals.
10. Paraphrasing is
a. restating an original passage in your own words.
b. repeating the grammatical structure of the original passage.
c. replacing original words with appropriate synonyms.
d. indicating the source of the original work.
11. Plagiarism
a. involves using good data from reputable sources to increase your credibility
and to enhance the logic of your reasoning.
b. happens in only academic settings.
c. is the act of using others' ideas without proper documentation or by paraphrasing
poorly.
d. is restating an original passage in your own words.
12. Which of the following statements would need to be documented in a report?

a. Tornadoes caused extensive loss of property and lives in Missouri.

b. You can get an idea of how dangerous a tornado is by its rating.

c. Damaging winds, common in strong tornadoes, caused problems for the residents of
Missouri.

d. The Fujita-Pearson tornado scale rates tornadoes with wind speeds of 261 to 318
miles per hour as F5 storms.

13. In her letter to policyholders, Min Yi needs a graphic depicting the procedure a
policyholder follows when filing a claim. Which of these would be most appropriate?

a. Organizational chart

b. Flowchart

c. Illustration

d. Table
14. All proposals share two significant characteristics: they show the value and benefits of the
product or service being recommended and _______.

a. they are printed on hard copy because they are official documents

b. they use formal, academic language

c. they use easy-to-understand language

d. they are very long in length

15. Which of the following statements regarding business proposals is correct?

a. A proposal is an informative document used to share problems, identify emerging


issues, and categorize available resources for resolution.
b. A proposal is a persuasive document used to solve problems, provide services, or sell
products.
c. A proposal is developed for external audiences only
d. A proposal is always solicited.

16. In which of the following situations should a business write a request for proposal in order
to solicit competitive bids (mời thầu cạnh tranh)?

a. Advertising openings for two sales positions

b. Attracting new clients

c. Renovating offices

d. Interviewing job candidates

17. Primary research data can be defined as

a. information that comes from reading what others have experienced and observed.

b. information gained from firsthand experience and observation.

c. statistics collected during the first stage of research.

d. data you get from the Web.

18. Logan is creating an outline to help him write a report on e-waste generated by his
company. What advice should he follow?

a. Include the outline as part of the final report so that his audience can quickly see his
organizational pattern.

b. Create a balanced outline with exactly the same number of subpoints and details for
each main point.

c. Avoid placing only one subpoint under a main idea.

d. Avoid using the main points used on the outline as main headings in the written
report.
19. What is the best advice when writing a statement of purpose for a formal report?

a. Write a statement of purpose only for external formal reports.

b. Omit limitations to avoid a negative tone.

c. Use action verbs that tell what you intend to do.

d. Do all of these choices when writing statements of purpose.

20. Surveys, which are used to collect firsthand data, have many advantages. One advantage
is that

a. those who respond to mailed or online surveys exactly represent the overall
population.

b. respondents can be relied on to respond openly and truthfully to anonymous


surveys.

c. data can be gathered economically and efficiently.

d. return rates for online and mailed surveys are typically over 90 percent.

21. Brittany is writing a business report about protecting workplace data and will be
conducting an interview with a data security expert. What is the best advice you can give her?

a. Call before the interview to confirm the arrangements, and then arrive on time.

b. Learn about the individual she is interviewing, and research the background and
terminology of the topic.

c. Use open-ended questions rather than yes-or-no questions to draw out the responses
from the expert.

d. Brittany should complete all these steps.

22. Which of the following is the best advice when using graphics in reports?

a. Don't overuse color because too much color can be distracting and confusing.

b. Don't introduce a graphic; a good graphic should communicate clearly itself.

c. Avoid summarizing the main point of the graphic.

d. Avoid the use of headings on a graphic.

23. What is the purpose of a letter or memo of transmittal?

a. To present an overview of the report

b. To provide a list of sources used within the report

c. To introduce the writer of the report

d. To designate the parts of the report


24. In which part of a solicited proposal would you most likely convince your reader that you
understand the problem completely?

a. Introduction

b. Background

c. Authorization

d. Budget

25. In which section of an informal proposal would you most likely include a timetable for a
project to be completed?

a. Staffing

b. Authorization

c. Budget

d. Proposal

26. What may be included in the staffing section of an informal proposal?

a. Credentials and expertise of project leaders

b. Size and qualifications of support staff

c. Resources such as computer facilities

d. All may be included in the staffing section.

27. Many researchers today begin by looking in electronic databases because

a. they know that all data found in electronic databases is valid and reliable.

b. electronic databases are always a free resource if you have Internet access.

c. it is easy to cite sources found in an electronic database.

d. electronic databases are convenient to use.

28. You can make the introduction of a proposal more persuasive if you

a. explain in great detail how much better you are than your competitors.

b. hint at the problem you will solve but avoid explaining the reasons for the proposal.

c. remain as vague as possible to keep the reader intrigued.

d. provide a "hook" such as mentioning a remarkable resource available exclusively to


the writer.

29. Although researchers are increasingly using electronic data, you should learn to use print
resources because
a. electronic sources are never considered as reliable as books and magazines.

b. print sources provide primary data and electronic sources provide secondary data.

c. some data is available only in print.

d. audiences respect only writers who include data from print sources.

30. Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone
subscriptions worldwide by region. He will probably organize his report

a. chronologically by the date the cell phone subscriptions reached their maximums.

b. around extensive secondary data to assure the reader that he conducted adequate
research before he wrote the report.

c. using a functional arrangement to show types of subscriptions globally.

d. geographically with sections representing each region's market share.

31. Although formal reports are similar to formal proposals a primary difference is that formal
reports
a. are organized indirectly
b. are longer than formal proposals
c. use a more conversational tone
d. are the product of thorough research and data analysis
32. The budget in a proposal should
a. reflect careful research because a proposal is a legal contract.
b. provide only rough estimates so that you can raise the price later if costs increase.
c. never itemize hours and costs, but offer only a total sum.
d. include a disclaimer to ensure that the budget is not legally binding.
33. What is the correct order of ideas for a report using the indirect strategy?
a. Recommendations, findings, and conclusions
b. Conclusions, findings, and recommendations
c. Findings, conclusions, and recommendations
d. Recommendations, conclusions, and findings
34. An effective proposal should showcase the writer’s expertise and build credibility,
emphasize how the writer’s methods and product will benefit the reader, present the idea
clearly and logically, and
a. Get the reader’s attention
b. Make recommendations regarding the feasibility of a plan
c. Inform by providing data but without analysis or recommendations
d. Analyze findings, draw conclusions, and make recommendations intended to solve a
problem
35. Jeremy has decided to include a deadline for acceptance in his proposal to install energy-
efficient workstations for a local manufacturer. In which section should Jeremy place the
deadline?
a. Introduction
b. Background
c. Authorization request
d. Proposal
36. Which of the following statements about documenting data is not accurate?
a. Documenting data can strengthen your argument.
b. Documenting data protects you from charges of plagiarism.
c. Documenting data is not necessary if you put the information in your own words.
d. Documenting data helps the reader pursue the topic further.
37. What should be included in the staffing section of an informal proposal?
a. Copy of the RFP
b. Credentials and expertise of the project leaders
c. Schedule or timetable of activities
d. List of projected costs
38. When you organize a report directly, what is the correct order of ideas to follow?
a. Introduction, facts, and summary
b. Introduction, summary, and facts
c. Summary, introduction, and facts
d. The direct pattern presents ideas in any order for maximum effectiveness.

A(n) ______database_______ is a collection of information stored electronically so that it is


accessible by computer and digitally searchable.

A(n) __search__ tool is a service such as Google that indexes, organizes, and often rates and
reviews Web pages.

______documentation________ is giving credit to your information sources.

Using the ideas of someone else without giving credit is called ____plagiarism_____ and is
unethical.

Business reports often rely on ___primary______ data from firsthand experience such as
surveys, interviews, observations, and experimentations.

The planning of every report begins with a statement of __purpose__ that describes the goal,
significance, and limitations of a formal report.

Informal proposals are sometimes called __letter____ proposals.

In the ___proposal_______ section, your aim is to discuss your plan for solving the problem.

An online diary or journal that allows visitors to leave public comments is called a weblog or
___blog____.

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