Tổng Hợp MCQ
Tổng Hợp MCQ
Tổng Hợp MCQ
BUOI 2
1. Which of the following countries represents a high-context culture
a. Japan
b. Norway
c. United states
d. Germany
2. _Tolerance___ means learning about beliefs and practices different from our own and
appreciating them. One of the best ways to develop this trait is to practice empathy
3. Which of the following statement is most accurate
a. Writing is a skill set used only by managers and corporate executives
b. Businesses today generate a wide range of messages using a variety of media
c. Workers today communicate less than in previous years
d. Technology has not affected how and why we communicate
4. The most important cultural dimension is
a. Communication style
b. Context
c. Power distance
d. Time orientation
5. Which of the following countries would likely view a business contract as a binding document
a. Germany
b. Mexico
c. Greece
d. Japan
6. Stephen’s manager notices that he slammed his desk drawer right after he said that he was
happy to work late. To optimize communication, the manager should
a. Seek additional information by saying, I’m not sure that you’re okay with staying late.
Do you have somewhere you need to be?
b. Tell Stephen that he should behave more professionally
c. Respond to the verbal message only and thank him for working late
d. Avoid asking Stephen to stay late in the future
7. Which of the following is not a dimension of culture
a. Tolerance
b. Individualism
c. Time orientation
d. Power distance
8. Which statement about ethnocentrism is most accurate?
a. Ethnocentrism occurs in only western cultures
b. Ethnocentrism causes us to judge others by our own values
c. Ethnocentrism does not exist in today’s culturally diverse workplace
d. Ethnocentrism is the oversimplified perception of a behavioral pattern or
characteristic applied to all groups
9. Strategic use of e-mail, internet, voice mail, and texting are most important in developing
your
a. Productivity goals
b. On-the-job accuracy
c. Professional reputation
d. Relationships with your co-workers
10. Which of the following is key to improving workforce diversity
a. Hiring a more homogenous work group
b. Ignoring differences
c. Requiring employees to conform to a standard company culture
d. Making fewer assumptions
11. ____Culture___ maybe defined as “the complex system of values, traits, morals and customs
shared by a society, region, or country”
12. Which of the following is a benefit of a diverse work environment?
a. Experiencing fewer discrimination lawsuits, fewer union clashes, and less
government regulatory action
b. Improving employee relationship and increasing productivity
c. Bring better ability to create the products desired by consumers
d. All are benefits of a diverse work environment
13. The ability to locate and identify a device as soon as its user connects to the network is
known as
a. Cloud computing
b. Podcasting
c. Videoconferencing
d. Presence technology
14. An American businessperson who thinks that all Swiss are hardworking, efficient and net is
demonstrating an example of ..
a. Stereotyping
b. A cultural norm
c. Tolerance
d. Ethnocentrism
15. Which of the following is a common trait of a business communicator from a low-context
culture
a. Valuing group membership
b. Relying on context and feeling
c. Placing emphasis on written information
d. Preferring indirect verbal interaction
16. The beliefs in the superiority of one’s own culture is known as ethnocentrism… This natural
attitude is found in all cultures
17. Power… distance refers to how people in different societies see and address differences in
equality, such as hierarchies within the workplace
18. One of the best ways to increase tolerance when communicating with those from other
cultures is to practice empathy, which refers to …
a. Sharing your preferred communication style with others
b. Speaking louder and listening more effectively
c. Trying to see the world through others ‘eyes
d. Thinking more individualistically
19. According to Edward T.Hall, which spatial zone is the largest
a. Social
b. Public
c. Personal
d. Intimate
20. While conducting business with a customer from Italy, Zoe was careful to speak slowly and
clearly, using short sentences and familiar words. However, she noticed that the customer
had a glazed expression and did not understand her. Zoe should
a. End the conversation until an interpreter can be found
b. Repeat what she had said and a louder voice
c. Graciously accept the blame for not making her meaning clear
d. Require the Italian businessperson to restate the message in simple words
21. The term flattened management hierarchies refers to
a. less individual decision making and communication
b. renewed emphasis on ethics
c. more levels of management
d. fewer levels of management
22. learning about beliefs and practices different from our own and appreciating them means
displaying
a. gender norming
b. tolerance
c. individualism
d. stereotyping
23. _Non-verbal____ cues include eye contact, facial expressions, body movements, space, time,
territory and appearance
24. North Americans value straightforwardness and are suspicious of evasiveness. These traits
identify the cultural dimension of
a. Time orientation
b. Power distance
c. Communication style
d. Individualism
25. An oversimplified perception of a behavior pattern of characteristic applied to entire group is
a(n) stereotype…
26. Peter must inform his employees that his company will need to let go of employees. Which
word would be best for Peter to use when conveying this idea to his employees
a. Streamlining
b. Layoff
c. Rightsizing
d. Paradigm shift
27. Which of the following statements about today’s business environment is most accurate
a. All companies assign offices for employees
b. The number of telecommuting employees is expected to decline in the future
c. Workers today spend more time in offices than workers in the past
d. Many employees today no longer need an office; they can work anytime and
anywhere
28. According to model developed by cultural anthropologist Edward T.Hall, context refers to the
stimuli, environment, or ambience surrounding the event and is arranged on a continuum
from low to high
29. Communication skills..
a. Are not as important as technical skills for career success
b. Are ranked by recruiters at the top of qualities they most desire in job seekers
c. Cannot be learned, they are innate
d. Are not necessarily in today’s competitive job market
1. In active voice, the subject (also called the actor) performs the action
2. In passive voice, the subject receives the action
3. Parallelism structure is writing technique that produces balanced writing
4. A dangling modifier occurs when the word or phrase it describes is missing from its sentence
5. Joining two independent clauses with a comma result in a comma splice
6. A dangling modifier results when the word or phrase the modifier describes is missing from
its sentence
7. A(n) complex sentence contains an independent clause (a complete thought) and a
dependent clause (a thought that cannot stand by itself)
8. In the direct method pattern of organization, the main idea comes first, followed by details,
an explanation or evidence
6. the footings on this new home will be poured as soon as it stops raining
7. we will enroll a spouse as a dependent in the group insurance plan, when we receive a completed
enrollment card
8. liberty mutual will process all claims accompanies by documented proof indicating the
beneficiaries have been treated for injuries by a physician
9. please apply for capitol one credit card to enjoy/ gain its immense reward
10. owing to the support of the entire community, the new athletic field have been built
11. though your proposal is impressive/ we appreciate your proposal, we are unable to fit your work
into our budget. We wish you the best with your future endeavors and hope for the chance to work
with each other in the future
12. you will be admitted to the program if you pass the entrance examination
13. we will make payment to you as soon as the manager informs us that the work is completed to
our satisfaction.
14. only the first 25 customers are eligible to/ entitled to buy our laptop computers at a special price
15. we will only accept/ admit staff/ workers with a photo identification
QUIZ 3: 24/05
2. Which of the following statements about business presentations and speaking skills is
most accurate?
a. Effective speaking skills and career success go hand in hand
b. Speaking skills are useful only for individuals in upper-level positions
c. Oral presentation in the workplace are necessary only when you must motivate
actions
d. For many positions only technical skills, not communication skills are needed
8. Two of the most effective techniques to improve your audiences’ ability to understand
and remember your speech are
a. Striking quotations and well-placed gestures
b. Eliminating repetition and removing obvious signposting
c. startling statistic and colorful visuals
d. Good organization and intentional repetition
9. Nearly every speaker must overcome stage fright, one of the most effective
techniques to decrease stage fright is
a. Knowing the subject thoroughly
b. Wearing comfortable, relaxed clothing to enhance self-confidence
c. Picturing the audience naked
d. Displaying a fully animated PowerPoint presentation
10. Paul opened his presentation to an audience of business owners with this statement:
If you want to reduce employee benefit costs by at least 15% without hurting
employee morale or impacting your work environment, please stand up right now. By
asking them to stand, Paul is
a. Capturing listeners’ attention and getting them involved
b. Misleading his audience
c. Previewing the main points of his presentation
d. Identifying himself and establishing credibility
12. You should capture listeners’ attention introduce yourself, establish your credibility
and preview your topic in the…opening…….. of your presentation
13. Develop each of your main points in the …body….. of your presentation
14. In an effective presentation conclusion, you will strive to accomplish three goals
a. Promote your primary claim, advance your supporting claims and elevate the most
viable evidence
b. Summarize the main themes, give the audience a memorable take-away and include
a statement that allows for a graceful exit
c. State your recommendation, prove your persuasion and reinforce the purpose
d. remind the audience of your credibility, review the attention getter and restate the
purpose
15. Audience analysis issues you should consider when preparing your presentation
include size, age, gender and which of the following?
a. experience, attitude and expectations
b. Height and weight
c. Stereotypes, biases and prejudices
d. Race, religion and culture
16. Dan has just told his audience that engineering a hostile business takeover is similar
to conducting guerilla warfare. He is using what technique?
a. Analogy
b. Personalized statistic
c. Personal anecdote
d. Metaphor
17. Your speech will be more effective if you have audience rapport. Rapport can be
defined as
a. the ability to hear clearly
b. the awareness of topic importance
c. a bond connecting the speaker with the audience
d. an understanding of key points
18. In the conclusion of your speech, you say, I recommend developing and posting high-
quality video podcasts on our Web site to recruit new employees. You are using the
conclusion to
a. Introduce one additional main point of interest to the audience
b. Include a statement that allows you to depart gracefully
c. Review the main themes of the presentation
d. Provide a final action-oriented focus
19. After determining your purpose for the presentation, what is your next important step?
a. Preparing your PowerPoint slides
b. Examining the room where the presentation will be made
c. Analyzing the audience
d. Conducting research
20. After you determine your purpose and analyze your audience, your next step is to
a. Practice your delivery
b. Choose your topic
c. collect information
d. organize the ideas
24. The best technique to establish your credibility in a business presentation include
a. revealing your ethnicity, cultural heritage and religious background.
b. describing your knowledge, position, or experience.
c. telling the audience your salary, age, and hometown
d. discussing your love for public speaking
25. Some repetition in oral presentations
a. is necessary because speaking speed is much greater than listening speed
b. encourages daydreaming and makes the speaker sound unprepared
c. bores listeners and should be avoided
d. is helpful because it increases audience comprehension and retention
26. All of these are good advice for nonverbal messages during a presentation except
a. avoid being planted behind the podium
b. use a variety of gestures planned and rehearsed in advance
c. punctuate our words by varying your tone, volume, pitch and pace
d. maintain appropriate eye contact to show your confident and prepared
27. Jessica tells her audience about her five years’ experience as a social networking
professional helping over 100 local businesses learn to use social networking as an
effective marketing tool. Jessica is attempting to
a. capture her listeners’ attention and get them involved
b. identify herself and establish credibility
c. Previewing the main points of her presentation
d. present the main goals of her presentation
28. Which of the following statements about preparing for an oral presentation is not
accurate?
a. MAny people feel a great deal of anxiety when getting ready for an oral
presentation
b. The key element in successful preparation for an oral presentation is
assessing your knowledge and related technical skills
c. For many people fear of speaking before a group is even greater than fear of
dying
d. You can lay the foundation for a professional performance by focusing on
preparation, organization audience rapport, visual aids and delivery
29. Presentations are given to many types of audience. According to your text, what are
the four categories of audiences?
a. Hostile, friendly, neutral and uninterested
b. Informed, uninformed, intelligent and stupid
c. Manuscript, extemporaneous, impromptu, and memorized
d. Workplace, education or school-related, community and political
30. Your audience analysis reveals that audience members will be friendly and interested
in your topic
a. controlled and do nothing showy, you should use confident, small gestures
b. dynamic and entertaining, you should also use large gestures and move around
c. warm, pleasant and open and you should use a lot of eye contact and smiles
d. be calm and controlled and you should speak evenly and slowly
31. When selecting and preparing your visual aids, keep in mind your goal as a speaker
a. Information, organize and rehearse and deliver your presentation
b. to inform, to entertain and to persuade to plan and collect
c. to make listeners understand, remember and act on your ideas
d. to observe your audience, adjust your delivery and continue your presentation
32. You should do all of the following in the introduction of a presentation except
a. develop the main points with adequate explanation and details
b. preview the main points of your presentation
c. introduce yourself and establish your credibility
d. Capture your listeners’ attention and get involved
34. In her presentation on improving employee morale, Tanya makes this statement: So
far you’ve heard only about the problems we have with morale, let’s move to some
solutions. Tanya has employed the verbal signpost called
a. Switching directions
b. revealing
c. previewing
d. summarizing
35. Your task in audience analysis is to
a. anticipate the audiences reactions and adjust to its needs, if necessary
b. begin information research and organization
c. determine your needs and develop your visual aids
d. select a presentation topic and a purpose best suited to your audience
36. Cindy will make her presentation to a large audience of members whose negative
attitudes range from displeased to outraged. What advice should Cindy follow in
preparing her presentation for this audience?
a. Use facts, statistics, and expert opinions along with an energizing, upbeat
delivery style
b. Be humorous and colorful visuals and startling statistics and keep the
presentation brief
c. Present objective data and expert opinion in a calm, controlled delivery style
d. Include plenty of personal stories, several anecdotes and lots of jokes or
humor
37. A comparison of similar traits between dissimilar items such as Turning the course of
this economic downturn has been like stopping an avalanche, it’s possible but very
very difficult, it is a(n).simile........
38. If you will take question at the end of your presentation, which of these is the best
advice
a. If you don’t know the answer to a question, you should offer your best guess
or make up an answer
b. Begin each answer with a repetition of the question
c. Announce the question-and-answer period in the conclusion of your
presentation
d. Direct your answer just to the person who asked the question
39. Choose the best example of a statement of purpose for an oral presentation
a. This effective presentation will be both entertaining and informative for my
audience about my chosen subject
b. We made fiscal mistakes that we can’t afford to repeat that caused the
economic downturn and created widespread business closures and the
collapse of the housing markets in several major metropolitan areas
c. To persuade my listeners in a brief, interesting, and effective speech
d. To persuade the management team to offer flexible work schedules to all
executive-level employees
40. If you have agreed to speak to an audience with which you are unfamiliar, you should
a. imagine for yourself what an average audience in this part of the country
might be like
b. obtain the names of several audience members, and contact them to ask
questions about their backgrounds, attitude and expectations
c. ask the person sponsoring the event to complete your audience analysis
worksheet for you
d. use a search engine to collect as much as information about the region and its
people as possible and then base your audience analysis on this
41. The body of a short, 20 minute presentation should focus on
a. as many points as necessary to convey your message
b. at least five to eight main points
c. approximately two to four main points
d. up to ten main points
1. Which of the following is the best advice about the use of direct quotations in a
report?
a. Beware of overusing quotations because you may appear as if you have no ideas of
your own.
b. If you use a direct quotation, don't dilute (to reduce the strength of a feeling, action)
its impact by summarizing it or introducing it in your own words.
c. Place the direct quotation in quotation marks, but change a few words to show you
have your own ideas.
2. Your boss asks you to write a formal report on the impact of smoking on employee healthcare
costs. Like nearly every writer a research project, you should begin your research by
a. reviewing secondary data in the library or on the internet.
b. conducting a field experiment
c. preparing a questionare to distrinbute to your collegues
d. interviewing your collegues to solicit their input and feelings.
3. Lisa works for a nonprofit agency seeking funding for a community project. What type of
proposal is she likely to write to the local foundation that supports the same cause within the
community?
a. A purchase request
b. A grant request.
c. An RFP (request for proposal)
d. An internal request
4. Which statement about pie charts is most accurate?
a. Pie charts are most useful for technical audiences.
b. Pie charts are more flexible than bar or line charts.
c. Pie charts can be confusing to readers because of the use of multiple colors.
d. Pie charts are most appropriate for showing percentages.
5. What is the first step in preparing to write a formal report?
a. Determine the length of the report.
b. Research primary and secondary data.
c. Define the project and limit its scope.
d. Analyze your audience.
6. Chronological organization arranges ideas by
a. Physical location
b. Simple to complex
c. Time
d. Order of importance
7. Which of the following is not a purpose for a direct quotation?
a. To duplicate exact wording before criticizing an idea
b. To repeat identical phrasing because of its precise wording
c. To add length to a researched document
d. To provide objective (khach quan) background information
8. Which of the following is a primary data source?
a. Periodicals
b. Electronic databases
c. Blogs
d. Experimentation
9. Although formal reports are similar to formal proposals, a primary difference is that
a. formal reports represent the end product of thorough investigation and analysis
b. formal reports use a more conversational tone
c. reports are written for internal audiences only.
d. more formal reports are written than formal proposals.
10. Paraphrasing is
a. restating an original passage in your own words.
b. repeating the grammatical structure of the original passage.
c. replacing original words with appropriate synonyms.
d. indicating the source of the original work.
11. Plagiarism
a. involves using good data from reputable sources to increase your credibility
and to enhance the logic of your reasoning.
b. happens in only academic settings.
c. is the act of using others' ideas without proper documentation or by paraphrasing
poorly.
d. is restating an original passage in your own words.
12. Which of the following statements would need to be documented in a report?
c. Damaging winds, common in strong tornadoes, caused problems for the residents of
Missouri.
d. The Fujita-Pearson tornado scale rates tornadoes with wind speeds of 261 to 318
miles per hour as F5 storms.
13. In her letter to policyholders, Min Yi needs a graphic depicting the procedure a
policyholder follows when filing a claim. Which of these would be most appropriate?
a. Organizational chart
b. Flowchart
c. Illustration
d. Table
14. All proposals share two significant characteristics: they show the value and benefits of the
product or service being recommended and _______.
a. they are printed on hard copy because they are official documents
16. In which of the following situations should a business write a request for proposal in order
to solicit competitive bids (mời thầu cạnh tranh)?
c. Renovating offices
a. information that comes from reading what others have experienced and observed.
18. Logan is creating an outline to help him write a report on e-waste generated by his
company. What advice should he follow?
a. Include the outline as part of the final report so that his audience can quickly see his
organizational pattern.
b. Create a balanced outline with exactly the same number of subpoints and details for
each main point.
d. Avoid using the main points used on the outline as main headings in the written
report.
19. What is the best advice when writing a statement of purpose for a formal report?
20. Surveys, which are used to collect firsthand data, have many advantages. One advantage
is that
a. those who respond to mailed or online surveys exactly represent the overall
population.
d. return rates for online and mailed surveys are typically over 90 percent.
21. Brittany is writing a business report about protecting workplace data and will be
conducting an interview with a data security expert. What is the best advice you can give her?
a. Call before the interview to confirm the arrangements, and then arrive on time.
b. Learn about the individual she is interviewing, and research the background and
terminology of the topic.
c. Use open-ended questions rather than yes-or-no questions to draw out the responses
from the expert.
22. Which of the following is the best advice when using graphics in reports?
a. Don't overuse color because too much color can be distracting and confusing.
a. Introduction
b. Background
c. Authorization
d. Budget
25. In which section of an informal proposal would you most likely include a timetable for a
project to be completed?
a. Staffing
b. Authorization
c. Budget
d. Proposal
a. they know that all data found in electronic databases is valid and reliable.
b. electronic databases are always a free resource if you have Internet access.
28. You can make the introduction of a proposal more persuasive if you
a. explain in great detail how much better you are than your competitors.
b. hint at the problem you will solve but avoid explaining the reasons for the proposal.
29. Although researchers are increasingly using electronic data, you should learn to use print
resources because
a. electronic sources are never considered as reliable as books and magazines.
b. print sources provide primary data and electronic sources provide secondary data.
d. audiences respect only writers who include data from print sources.
30. Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone
subscriptions worldwide by region. He will probably organize his report
a. chronologically by the date the cell phone subscriptions reached their maximums.
b. around extensive secondary data to assure the reader that he conducted adequate
research before he wrote the report.
31. Although formal reports are similar to formal proposals a primary difference is that formal
reports
a. are organized indirectly
b. are longer than formal proposals
c. use a more conversational tone
d. are the product of thorough research and data analysis
32. The budget in a proposal should
a. reflect careful research because a proposal is a legal contract.
b. provide only rough estimates so that you can raise the price later if costs increase.
c. never itemize hours and costs, but offer only a total sum.
d. include a disclaimer to ensure that the budget is not legally binding.
33. What is the correct order of ideas for a report using the indirect strategy?
a. Recommendations, findings, and conclusions
b. Conclusions, findings, and recommendations
c. Findings, conclusions, and recommendations
d. Recommendations, conclusions, and findings
34. An effective proposal should showcase the writer’s expertise and build credibility,
emphasize how the writer’s methods and product will benefit the reader, present the idea
clearly and logically, and
a. Get the reader’s attention
b. Make recommendations regarding the feasibility of a plan
c. Inform by providing data but without analysis or recommendations
d. Analyze findings, draw conclusions, and make recommendations intended to solve a
problem
35. Jeremy has decided to include a deadline for acceptance in his proposal to install energy-
efficient workstations for a local manufacturer. In which section should Jeremy place the
deadline?
a. Introduction
b. Background
c. Authorization request
d. Proposal
36. Which of the following statements about documenting data is not accurate?
a. Documenting data can strengthen your argument.
b. Documenting data protects you from charges of plagiarism.
c. Documenting data is not necessary if you put the information in your own words.
d. Documenting data helps the reader pursue the topic further.
37. What should be included in the staffing section of an informal proposal?
a. Copy of the RFP
b. Credentials and expertise of the project leaders
c. Schedule or timetable of activities
d. List of projected costs
38. When you organize a report directly, what is the correct order of ideas to follow?
a. Introduction, facts, and summary
b. Introduction, summary, and facts
c. Summary, introduction, and facts
d. The direct pattern presents ideas in any order for maximum effectiveness.
A(n) __search__ tool is a service such as Google that indexes, organizes, and often rates and
reviews Web pages.
Using the ideas of someone else without giving credit is called ____plagiarism_____ and is
unethical.
Business reports often rely on ___primary______ data from firsthand experience such as
surveys, interviews, observations, and experimentations.
The planning of every report begins with a statement of __purpose__ that describes the goal,
significance, and limitations of a formal report.
In the ___proposal_______ section, your aim is to discuss your plan for solving the problem.
An online diary or journal that allows visitors to leave public comments is called a weblog or
___blog____.