IMPROVING PROCESSES THROUGH IMPLEMENTATION OF QUALITY

MANAGEMENT, ENVIRONMENTAL MANAGEMENT, AND

OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT
SYSTEM ONBOARD, AND HOW IT REDUCES
OBSERVATIONS, NON-CONFORMANCE,
AND MAJOR NON-CONFORMITY

A Thesis Presented to Dr. Jose Ramil F. Cañas ’22 of the University of Cebu – Maritime
Engineering and Training Center, Mambaling, Cebu City, Philippines

In Partial Fulfillment of the Requirements for the Subject MGT 322

E/C Seeholzer, Jake B.

May 2024
 ACKNOWLEDGEMENT

The researcher who conducted this study would like to express his gratitude and

appreciation to the many people who helped make this study a reality through their

unrivaled support and encouragement. They are the following.

The instructor in MGT 322, Dr. Jose Ramil F. Cañas ’22 shared his intellect and

knowledge in the field of Integrated Management Systems through his ideas and

suggestions that helped the researcher fulfill this study; The family and friends of the

researcher for giving their utmost support through mental and financial support that led to

the completion of this study.

The acknowledgment extends most importantly to the researcher that put his full

attention into making this study. He has been working relentlessly just to finish this study

about Improving processes through the implementation of quality management,

environmental management, and occupational health and safety management system

onboard, and how it reduces observations, non-conformance, and major non-conformity.

Above all else, the Heavenly Father gave us peace of mind as the researcher is

making this study, keeping the researcher from distractions.

 DEDICATION

I humbly dedicated this research paper to the Almighty God, the omnipotent,

omniscient, and omnipresent force that guided us through life. You were the source of all

that was good and holy, and we turned to You in times of joy and in times of sorrow.

To the parents, thank you for your full support, thank you for your love, your

guidance, and your unwavering commitment. You were the backbone of our success.

And lastly, we dedicated this to our instructors, the educators who had devoted

their lives to shaping the minds of the researchers. You were the ones who inspired,

challenged, and motivated the researchers to achieve their full potential.

 ABSTRACT

Title: : IMPROVING PROCESSES THROUGH

IMPLEMENTATION OF QUALITY MANAGEMENT,

ENVIRONMENTAL MANAGEMENT, AND

OCCUPATIONAL HEALTH AND SAFETY

MANAGEMENT SYSTEM ONBOARD, AND HOW IT

REDUCES OBSERVATIONS, NON-

CONFORMANCE, AND MAJOR NON-

CONFORMITY

Researcher: : E/C Seeholzer, Jake B.

Program: : Bachelor of Science in Marine Engineering

School: : University of Cebu – Maritime Education and

Training Center

Instructor: : DR. JOSE RAMIL F. CAÑAS ’22

Date Completed: : May 31, 2024

 INTRODUCTION

Implementing a Quality Management System (QMS) is as much an art as it is a

science. It takes data, a methodological approach, and the ability to engage people.

Implementing a quality management system can be a big change for your employees. It

can take them out of their comfort zone and away from institutionalized processes. This is

why support from operational and executive management from the outset is critical to the

implementation of a quality management system.

Ideagen has worked with hundreds of quality managers and always found that it is

best practice to get management to promote quality. It is strongly advised that managers

readily employ positive reinforcement during the early stages of the system’s life. Not

only will this promote system use, but it will motivate staff too. To be effective, a quality

management system needs to be robust, intuitive, and flexible. Ideagen’s software

modules interact to reinforce a holistic QMS, driving positive change from top to bottom

in your organization.

Under a QMS, processes should be subjected to tighter management. It is wise to

expect changes in the way staff interact, as well as changes to the distribution of

responsibility and accountability. You should also consider staff perception and recognize
existing employee attitudes. Taking care to dispel any concerns they hold should be a

vital part of your managerial strategy when implementing a QMS.

Building on the theme of staff communication, an organization should not shut its

ears to employee suggestions when implementing a QMS. Employees are the ones who

will use the quality management system, so making any necessary amendments to fit

their needs and improve usability is a sensible course of action. It is also advisable for an

organization to allow an initial “lag phase” before improvements become the norm. A

QMS offers peace of mind that regulatory requirements are being complied with and that

the organization is continually adopting a customer-centric approach.

The implementation of an environmental management system (EMS) within a

transportation or logistics service provider requires several steps:

1.1 Environmental review. In this phase, the corporation reviews comprehensively the

direct (what it can control) and indirect (what it does not control but can influence)

environmental aspects of its operations. This can include the generation of air and water

pollution as well as wastes resulting from its operations. The total material use in terms of

resources, energy, and raw materials must be calculated since they are at the core of the

environmental impacts.

1.2 Environmental management system. The information gathered in the

environmental review serves as input to articulate the environmental requirements to

abide by environmental policy. With these objectives, the planning and implementation of

such a policy can be formulated, and the environmental goals set. This is undertaken to

abide by the guidelines established by environmental standards, such as EMAS or ISO

14001. An internal audit will be performed to validate the environmental review and the

proposed EMS. At this point, the EMS has been endorsed by the corporation.

1.3 Environmental statement. The corporation issues a comprehensive report

underlining the environmental review and the proposed EMS to the certifying authority.

Part of the environmental statement can also be issued to the public for promotional and

relation purposes since it states goals and intended actions.

1.4 Verification and validation. The certifying agency undertakes a review of the

environmental statement, including site visits and specific queries. Its main goal is to

ensure the environmental statement meets the certification standards.

1.5 Registration. Compliance is officially recognized, and the corporation is issued a

certificate, which is valid for all the authorities recognizing the certification (e.g.

customs, environment). Based upon a pre-determined schedule, the corporation will be

audited to ensure ongoing compliance and a potential review of its EMS.

OHSAS 18001 is a generic standard; an organization has the freedom and

flexibility to define its boundaries. However, the level of detail and complexity of an

OHSMS, the extent of documentation, and the resources devoted to it depend on the size

of the organization and the nature of their activities. As mentioned, the standard

highlights what an organization needs to do to meet its own occupational health and

safety goals. Each organization is responsible for setting their targets and performance
measures. This standard provides knowledge, tools, and techniques that serve to meet

objectives and goals as well as the subsequent monitoring and measurement of those

goals.

OHSAS 18001 was not created by the International Organization for Standardization

(ISO) but it was designed to be compatible with ISO 9001 (quality) and ISO 14001

(Environmental) management systems standards. If an organization decides to implement

this system, it can do so as a stand-alone specification or it can integrate it with their

quality and environmental management systems. Either approach shows that an

organization is committed to keeping their employees and everyone associated with their

activities safe.
 Impact Assessment: Implementation of Quality Management, Environmental

Management, and Occupational Health and Safety Management System Onboard

1. Extent of Proposed Changes: The proposed changes involve the comprehensive

implementation of quality management, environmental management, and occupational

health and safety (OH&S) management systems onboard. This includes the establishment

of structured processes, procedures, and controls to ensure compliance with international

standards and regulations. The changes will affect all aspects of operations, including

maintenance, operations, emergency response, and personnel management.

2. Key Differences in the Changed State Proposed:

a. Quality Management: Implementation of standardized quality control measures,

including process documentation, quality inspections, and corrective actions, to ensure

product/service consistency and customer satisfaction.

b. Environmental Management: Introduction of environmental protection protocols,

waste management practices, and pollution prevention measures to minimize the impact of

operations on the environment and comply with environmental regulations.

c. Occupational Health and Safety Management: Establishment of safety procedures,

risk assessments, training programs, and emergency response plans to ensure the health and

well-being of employees and compliance with OH&S regulations.

3. Possible Effects of the Key Differences: a. Quality Management:

• Improved product/service quality and consistency, leading to increased customer

satisfaction and loyalty.

• Reduction in defects, rework, and customer complaints, resulting in cost savings and

improved reputation. b. Environmental Management:

• Reduced environmental impact, including emissions, waste generation, and resource

consumption, leading to regulatory compliance and improved environmental

 performance.

• Enhanced reputation and stakeholder trust through demonstrated commitment to

sustainability and responsible environmental stewardship. c. Occupational Health

and Safety Management:

• Decrease in workplace accidents, injuries, and illnesses, resulting in improved

employee morale, productivity, and retention.

• Compliance with OH&S regulations and avoidance of legal liabilities, fines, and

penalties associated with workplace injuries or violations.

4. Sorting and Prioritizing Possible Effects:

a. Risks associated with non-compliance with environmental regulations, such as pollution

incidents or fines, are prioritized due to their potential impact on the environment and

reputation.

b. Risks related to occupational health and safety, including accidents or injuries, are

prioritized to protect the well-being of employees and ensure compliance with labor laws.

c. Risks associated with quality management, such as product defects or customer

complaints, are prioritized to maintain customer satisfaction and loyalty.

5. Decision Making: Based on the impact assessment results, it is evident that the

implementation of quality management, environmental management, and occupational

health and safety management systems onboard is crucial for ensuring operational

excellence, regulatory compliance, and stakeholder satisfaction. Therefore, the decision to

proceed with the implementation of these systems is recommended. However, careful

planning, resource allocation, and continuous monitoring are essential to ensure successful

adoption and integration into daily operations. Additionally, ongoing training and

communication efforts should be prioritized to engage employees and foster a culture of

quality, environmental responsibility, and workplace safety.

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continual-improvement-of-your-ems-according-to-iso-140012015/

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CURRICULUM VITAE