B. V. V. S.

BASAVESHWAR ENGINEERING COLLEGE

BAGALKOTE-587102

2023-24
DEPARTMENT OF INFORMATION SCIENCE AND ENGINEERING

PROJECT(UIS816P)
Report On

“ResolveU: Student Complaint Management”

Project Guide HOD

Prof. C. R. Shivanagi Dr. S. P. Bangarashetti

Project Associates:

Name of Team Members USN

1. Divya Hiremath 2BA20IS018
2. Hemant Patil 2BA20IS019
3. Rajshree Patil 2BA20IS051
4. Vinay Hiremath 2BA20IS076
 B. V. V. S.
BASAVESHWAR ENGINEERING COLLEGE
BAGALKOTE-587102

2023-24
DEPARTMENT OF INFORMATION SCIENCE AND ENGINEERING

CERTIFICATE

This is to certify that the project work entitled “ResolveU: Student Complaint Management”
is a bonafide work carried out by “Divya Hiremath, Hemant Patil, Rajshree Patil, Vinay
Hiremath” of Department of Information Science and Engineering, Basaveshwar Engineering
College, Bagalkote, affiliated to VTU Bealgavi, during the academic year 2023-24, the
project report has been approved as it satisfies the academic requirements in respect of project
work.

Project Guide HOD

Prof. C. R. Shivanagi Dr. S. P. Bangarashetti

Project Associates:
Name of Team Members USN
1. Divya Hiremath 2BA20IS018
2. Hemanth Patil 2BA20IS019
3. Rajshree patil 2BA20IS051
4. Vinay Hiremath 2BA20IS076

Name of Examiners Signature with Date

1.
2.
3.
 ACKNOWLEDGEMENT
The satisfaction that accompanies the successful completion of this project would be incomplete without
the mention of the people who made it possible, without whose constant endurance and encouragement
would have made efforts go in vain. We consider privileged to mess gratitude and respect towards all
those who guided us through the completion of this project.

We convey thanks to our guide C. R. Shivanagi, Asst. Professor, Department of Information Science
and Engineering, for providing encouragement, constant support and guidance which was of a great
help to complete this project successfully.

We are grateful to Dr. S. P. Bangarashetti, Professor and Head of Department of Information Science
and Engineering, Basaveshwar Engineering College, for giving us the support and encouragement that
was necessary for completion of this project. We would also like to express our gratitude to
Dr. Veena Soraganvi, Principal, Basaveshwar Engineering College, for providing us congenial
environment to work in.

We are grateful to faculty and staff of Department of Information Science and Engineering for providing
the facilities which have helped in making in this project a success.

Finally, we would like to thank, our parents, friends and who helped to complete this project directly
and indirectly, for their constant encouragement with moral and material support.
 ABSTRACT

The "ResolveU: Student Complaint Management" system is a web-based application designed to

streamline the process of registering, tracking, and resolving complaints raised by students in
educational institutions. Leveraging frontend technologies such as HTML, CSS, and JavaScript
for the user interface, and utilizing Flask as the backend framework with MySQL as the database,
the system offers a robust and user-friendly platform for students to submit complaints and
administrators to manage them efficiently. The frontend development focuses on creating intuitive
and responsive webpages, while the backend implementation follows the Model-View-Controller
(MVC) architecture for modular and maintainable code. Database management involves designing
the MySQL schema, optimizing queries, and ensuring data integrity. Integration and testing
ensure the reliability and performance of the system before deployment. By adhering to this
methodology, the "Student Complaint Management" system aims to enhance transparency,
accountability, and responsiveness in addressing student grievances within educational
institutions.
 CONTENTS
CHAPTER 1: INTRODUCTION ................................................................................................................................... 1-5

1.1 Motivation ......................................................................................................................................... 1

1.2 Objectives ........................................................................................................................................... 1-2
1.3 Scope of project ..................................................................................................................................... 2
1.4 Literature Survey ............................................................................................................................... 3-5

CHAPTER 2: PROBLEM FORMULATION ......................................................................................................... 6-8

2.1 Introduction ...................................................................................................................................... 6

2.2 Present System .................................................................................................................................. 7
2.3 Problem Statement ............................................................................................................................ 7
2.4 Proposed System ............................................................................................................................... 8

CHAPTER 3: REQUIREMENTS .............................................................................................................................. 9-10

3.1 Functional Requirements ................................................................................................................... 9

3.2 Non-functional Requirements ........................................................................................................... 9
3.3 Hardware & Software Requirements ................................................................................................ 10

CHAPTER 4: DESIGN ............................................................................................................................................... 11-16

4.1 Detailed design

4.1.2 Architecture diagram ........................................................................................................... 11-12
4.1.2 Class Diagram ........................................................................................................................... 13
4.1.3 Use case Diagram ................................................................................................................ 14-15
4.1.4 Sequence diagram ...................................................................................................................... 16

CHAPTER 5: IMPLEMENTATION ....................................................................................................................... 17-20

5.1 Module Implementation ....................................................................................................................... 17

5.2 Methodology .....................................................................................................................................18-19

Chapter 6: Results ....................................................................................................................................................... 21-28

6.1 Snapshots

CONCLUSION ............................................................................................................................................................. 29
REFERENCES.............................................................................................................................................................. 30-31
 LIST OF FIGURES

Fig. no. Figure Description Page no.

4.1.1 Architecture 11
4.1.2 Class Diagram 13
4.1.3 Use case Diagram 14
4.1.4 Sequence 16
5.1 Block Diagram 18
 ResolveU: Student Complaint Management

CHAPTER 1

INTRODUCTION
1.1 MOTIVATION

- Student Complaint Management System" is rooted in the institution's commitment to fostering a

supportive and conducive campus environment. By providing a structured platform for students to
register and address their grievances, the system aims to enhance the overall student experience and
promote student welfare.

- Embracing digital solutions, the project seeks to streamline the complaint registration process,
making it more efficient and accessible to students. This eliminates the need for manual paperwork
and office visits, saving valuable time and effort for both students and administrative staff.

- Furthermore, the system serves as a proactive measure to address student concerns promptly, thereby
fostering transparency and accountability within the institution. By centralizing complaint
management, administrators can ensure consistent and fair treatment of student grievances,
ultimately building trust and confidence among the student body.

- Ultimately, the motivation behind the system lies in bridging the gap between students and
administrators, creating a seamless online interface that simplifies the complaint process and
enhances communication, coordination, and resolution of student grievances. Through this system,
the institution aims to create a supportive and inclusive campus environment where every student
feels heard, valued, and supported in their academic journey.

1.2 OBJECTIVES
The objectives of the "Student Complaint Management" are as follows:

- Facilitate Complaint Registration: Provide students with an easy-to-use platform to register

complaints regarding various aspects of campus life, including facilities, services, and academic
matters.

- Ensure Timely Resolution: Ensure that complaints are addressed promptly and efficiently to
minimize disruptions to the student experience and promote satisfaction.

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 ResolveU: Student Complaint Management
- Centralize Complaint Management: Centralize the management of student complaints to ensure
consistency, fairness, and transparency in the resolution process.

- Empower Student Voices: Empower students to voice their concerns and provide feedback on
campus-related issues, fostering a sense of ownership and accountability within the student body.

- Drive Continuous Improvement: Utilize feedback collected through the system to identify areas for
improvement and implement targeted interventions to enhance campus facilities, services, and
policies.

- Enhance Transparency and Accountability: Enhance transparency and accountability by providing

students with visibility into the status of their complaints and ensuring that administrators are held
accountable for addressing them in a timely manner.

- Streamline Administrative Processes: Streamline administrative processes related to complaint

handling, including complaint tracking, assignment, escalation, and resolution, to improve efficiency
and effectiveness.

- Promote Student Satisfaction and Retention: Promote student satisfaction and retention by addressing
student concerns proactively and creating a supportive and conducive campus environment.

- Build Trust and Confidence: Build trust and confidence among students by demonstrating the
institution's commitment to addressing their concerns and promoting their overall well-being.

- Enhance Communication and Collaboration: Facilitate communication and collaboration between

students and administrators to foster a culture of openness, dialogue, and partnership in addressing
student grievances.

1.3 SCOPE OF WORK

- The "Student Complaint Registration and Management System" project aims to create an online
platform for students to register complaints regarding various aspects of campus life. The system will
track complaints, assign responsibility, and facilitate resolution workflows, promoting transparency
and accountability. By streamlining the complaint process, the system seeks to enhance the overall
student experience and foster a positive campus environment

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1.4 LITERATURE SURVEY

- Dr. P. A. Tijare, Prathamesh Deshmukh, Ritesh Agrawal, Prathmesh Upadhyay, Viraj

Bhutada, Shreyas Amale, “The paper proposes a student grievance system for educational
institutions, highlighting its importance in addressing student concerns. It compares traditional and
proposed web/application-based systems, emphasizing the latter's advantages. The system framework
includes sections for students and administrators, facilitating complaint management.
Methodologically, it employs frontend and backend technologies. Visual representations demonstrate
key features. The paper concludes by advocating for investment in grievance systems to enhance
student satisfaction and institutional accountability, suggesting further research for system
optimization.
- Lovely Singh Bhadouria, Nikunjay Kumar, Abdul Faisalc, Mrs. Suman Devid, “The article
presents an Online Complaint Management System aimed at improving efficiency in addressing
public grievances. It automates complaint handling, assigns tasks to relevant departments, and
escalates unresolved issues. Key features include tracking complaint status and generating
performance reports. Advantages include time-saving and user-friendliness. Feasibility studies cover
economic, operational, and technical aspects. The system comprises modules like registration, login,
complaint submission, admin, and user panels. It offers cloud-based processing and user-friendly
interfaces. Overall, it offers a promising solution for efficient complaint management.

- Ruth Peace Ibitomisin, Linda Oghenekaro, “This paper introduces a web-based student complaint
management system designed to address the challenges faced by students in tertiary institutions. It
outlines the current issues students encounter, such as difficulties in registering complaints and slow
response times. The system provides a platform for students to express their concerns safely.
Developed using PHP, JavaScript, HTML, CSS, and MySQL, the system aims to be effective and
user-friendly. It allows students to register complaints, track their status, and view complaint history.
Admins can manage complaints efficiently, ensuring timely responses and resolutions. The study
emphasizes the importance of effective complaint management systems in educational institutions to
enhance the overall student experience and academic development.

- Dr. Ashwini Meshram, Vedanti Palandurkar, Harshal Zade, Akash Masram, Nikita Manmode,
“The paper "A Survey on Student Grievance Redressal System" emphasizes the significance of
addressing student satisfaction through effective grievance redressal mechanisms. It introduces a
user-friendly system facilitating complaint registration, tracking, and analysis. The literature survey
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explores existing systems, technologies, and their pros and cons, while the comparative study
evaluates these systems based on various parameters. The methodology outlines the system's
flowchart and highlights the need for modifications. Overall, the paper suggests that the described
system can enhance efficiency, reduce manual work, and boost student satisfaction.
- Chetan Somi, Pooja Gowri, arati Harne, Amruta Shanke, “The paper introduces "People's
Corner," a web-based complaint management system allowing citizens to report municipal issues via
a mobile app. It features complaint registration, tracking, and image uploads, directing issues to
relevant municipal departments. It reviews the need for such systems and proposes an integrated
approach. The system includes components like communication networks, GPS, and email
generation. Benefits include streamlined complaint tracking and direct citizen-authority
communication. The methodology covers user registration and complaint resolution. In conclusion, it
emphasizes improved communication and suggests future enhancements. Overall, it offers an
innovative solution for municipal complaint management using web and mobile tech.
- Osman Nasr, Enayat Alkhider, “The paper discusses an Online Complaint Management System
aiming to streamline complaint resolution, save time, and combat corruption. It emphasizes the need
for effective complaint systems and mentions various authors who contributed to the field. The
existing system's limitations are highlighted, and objectives and purposes of the proposed system are
outlined. Screenshots of the system's interfaces are provided. The conclusion asserts the successful
computation and testing of the software, meeting information requirements and achieving goals like
improved productivity and efficient record management. The references cite relevant literature on
information retrieval and text categorization. The authors' profiles indicate their academic
backgrounds and research interests in information systems and technology.
- Imteyaz Shahzad, Bushra Akthar, Nikita Patil, Prerana Kanfade, Saloni Bambole, “The paper
proposes a Student Complaint Portal to address issues on campus through a computerized system. It
outlines the system's structure with sections for student login, registration, and administration. The
introduction discusses the evolution of computerized tools for problem-solving and the importance of
a complaint system in educational institutions. Related works highlight studies on complaint
management in various sectors. The methodology section explains the system's modules and
requirements, emphasizing hardware and software specifications. The conclusion stresses the
significance of such a system in understanding student concerns and facilitating efficient complaint
handling. Overall, the paper presents a structured approach to managing student complaints through a

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computerized system.
- Prof .Shekhar PAtle, Mayur Bachhav, Yash Jadhav, Supriya Jagadale, “Placement Cell
Management System”, This paper introduces a Campus Complaint Management System tailored to
address the challenges associated with complaint handling in educational institutions. It emphasizes
the need for efficient management of grievances to maintain a positive campus environment. The
proposed system features user-friendly interfaces, real-time status tracking, and comprehensive
reporting capabilities. It aims to enhance transparency, accountability, and overall satisfaction within
the college community. The methodology section outlines the system architecture, data flow, and
proposed system functionalities. The conclusion highlights the significance of the College Complaint
Management Tool and its potential to revolutionize complaint handling processes. The references
include related works on complaint management systems and their impact on various sectors.
Overall, the paper presents a comprehensive approach to improving complaint management in
educational institutions through technology-driven solutions.
- M.Saryanya, K.Ambitha, B.Thevahi, “The paper proposes an online complaint management
system to improve communication between the government and the public in India. It identifies
issues with the current system and suggests a web-enabled call center for efficient complaint
registration, monitoring, and resolution. The system caters to different user roles and includes
modules for registration, monitoring, reporting, and administration. It outlines the required software
and hardware components, along with its applications and advantages. The paper concludes by
stating that the developed website meets requirements and is user-friendly.
- Dr,A.S.Kapse, Divya S.Disale, Vaishnavi G.Khadekar, “This paper proposes a college complaint
management system to efficiently handle complaints from students and staff. It discusses the current
manual complaint management process in educational institutions and highlights its inefficiencies. The
significance of the study lies in improving complaint handling to enhance the overall experience for
students and staff. The objectives include identifying the current process, analyzing its strengths and
weaknesses, proposing a new system, and evaluating its effectiveness. The study uses a descriptive
research design with interviews, surveys, and literature review as data gathering techniques. Results
indicate that the proposed online system is more efficient, transparent, and satisfactory compared to the
current paper-based method. Recommendations include regular updates, training, integration with other
systems, and accessibility improvements.

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CHAPTER 2

PROBLEM FORMULATION

2.1 INTRODUCTION

- The Student Complaint Registration and Management System stands as a cornerstone of our
institution's commitment to fostering a supportive and conducive campus environment. It serves as a
centralized platform where students can articulate their concerns regarding various facilities and
services, ranging from hostels to libraries and canteens. This report provides a comprehensive
overview of the system, detailing its functionalities, implementation, and the benefits it bestows upon
our educational community.

- In an educational institution bustling with activities, it is imperative to provide students with an avenue
to express their grievances effectively. The Student Complaint Registration and Management System
fulfill this need by offering a structured mechanism for students to register complaints and for
administrators to address them promptly. By categorizing complaints, automating notifications, and
enabling tracking and resolution, the system promotes transparency, accountability, and ultimately,
student satisfaction.

- This report delves into the functionalities of the system, outlining its user registration and login
processes, complaint registration procedures, categorization mechanisms, and feedback collection
mechanisms. Furthermore, it elucidates the implementation of the system, emphasizing its reliance on
modern web development technologies and database management systems to ensure accessibility,
security, and efficiency.

- Moreover, the report underscores the myriad benefits that the system brings to our institution. From
streamlining complaint management processes to fostering transparency and accountability, the system
plays a pivotal role in nurturing a culture of continuous improvement and student-centricity.

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2.2 PRESENT SYSTEM

- The current system for addressing students' grievances operates on a traditional pen and paper-based
approach. Typically, when a student encounters an issue or complaint, they are required to visit the
relevant department within the college, such as Fees and Accounting, Library, or Examination. Once
at the department, the student must draft a formal written application outlining their grievances,
which is then submitted to the office of the departmental clerk or designated personnel. Following
the submission, there is a waiting period during which the departmental clerk investigates the issue
and devises an appropriate course of action. Upon completion of the investigation, students are then
obligated to visit the department once more to receive a response to their grievances.

- However, this system has numerous drawbacks. Firstly, it is slow and laborious due to its reliance on
physical documents and manual procedures. Secondly, there is a risk of document misplacement,
potentially leading to further delays and frustrations for students. Thirdly, students may experience
extended waiting periods for a response to their grievances, with some complaints possibly going
unanswered. Moreover, the requirement for students to physically visit departments multiple times
can be inconvenient and time-consuming. Lastly, if a student's grievance application is rejected or
contains errors, they may encounter difficulties in resubmitting their complaint through the same
cumbersome process. Overall, the current system's reliance on manual procedures presents
significant challenges in terms of efficiency, effectiveness, and student satisfaction.

2.3 PROBLEM STATEMENT

- Develop a machine learning model to predict the likelihood of a person having diabetes based on certain
medical factors.

- Given a dataset containing various medical parameters (such as glucose level, BMI, age, etc.) of
patients, the objective is to build a machine learning model that can accurately predict whether a patient
has diabetes or not.

- It is easy and convenient approach to predict whether the person has diabetes or not as compared with
normal diabetes testing in hospital.

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2.4 PROPOSED SYSTEM

- The proposed Student Complaint Management offers a user-friendly and efficient platform for the
student to register and manage complaints seamlessly. Through secure registration and authentication,
users can submit complaints online, detailing their issues and attaching relevant documentation. Real-
time tracking and automated updates keep users informed about the status of their complaints, while an
escalation mechanism ensures prompt attention to critical issues. A feedback system allows users to
provide input on the resolution process, fostering continuous improvement and accountability.

- On the administrative side, officers are equipped with a dedicated dashboard to handle assigned
complaints, respond to user queries, and update complaint statuses. Administrators have access to a
comprehensive control panel to manage officer accounts, monitor complaint handling performance, and
analyze user feedback. With robust security measures in place to protect user data and ensure
compliance with privacy regulations, the proposed system aims to enhance transparency, trust, and
efficiency in addressing public grievances.

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CHAPTER 3
REQUIREMENTS
3.1 FUNCTIONAL REQUIREMENTS

- Student Login Page and Registration Page: Allow students to register for an account and log in
securely to access personalized information and services.

- Admin Login Page and Registration Page: Enable administrators to log in and solely authorize.

- Principal Login Page and Registration: Provide Principal with dedicated login and registration
functionalities to access and manage complaints.

- Enter Complaint Details Page: Allow students to input and update complaints and get feedback from higher
authorities.

- Admin and Principal Page: Offer Admin and Principal Page a dashboard or interface to perform
tasks such as managing complaints, send notifications, resolve, proof.

- View Complaint: Enable Admin and Principal to view complaints and take considerable actions.

3.2 NON-FUNCTIONAL REQUIREMENTS

- Performance Requirements: Application requires working system with the specified software and hardware
requirements.

- Scalability: Design system to horizontally scale for future user and data growth.

- Security: Encrypt user authentication and data transmission with industry-standard protocols.

- Reliability: Aim for system availability especially for the Students and TPCs.

- Usability: Design an intuitive user interface for easy navigation and minimal training.

- Compatibility: Ensure compatibility with various Mobiles and screen sizes.

- Data Backup and Recovery: Implement regular automated backups of databases and configurations.

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3.3 HARDWARE AND SOFTWARE

REQUIREMENTS

Software Requirements:

• VS Code
• Database: MySQL
• Frontend languages: HTML, CSS, Java script
• Backend: Flask
• Operating system: windows 10 and above

Hardware Requirements:

• Desktop
• Mouse
• Mouse
• Minimum 8 GB RAM, 256 GB RAM.
• Display: Screen resolution of 720p (1280 x 720 pixels) or higher for optimal display quality.
• Storage: 30 MB of free disk space.

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CHAPTER 4
DESIGN

4.1 Detailed Design

Detailed Design is the process of elaborating high-level design specifications into detailed instructions
for software implementation, encompassing component breakdown, interface definition, and algorithm
detailing.

4.1.1 Architecture Diagram

An architecture diagram, also known as a system architecture diagram or high-level diagram, provides an
overview of the overall structure and components of a system, including its subsystems, layers, modules, and
their interactions.

Fig 4.1.1 Architecture Diagram

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Web page : Webpages play a pivotal role in providing an intuitive and accessible interface for users to
interact with the system. Each webpage within the system serves as a portal through which users can register
complaints, track their status, and access relevant information. Through the integration of HTML, CSS, and
JavaScript, these webpages are designed to be dynamic, user-friendly, and responsive across different
devices. They facilitate seamless navigation, enabling users to easily locate desired functionalities and
submit complaints with minimal effort. Furthermore, webpages serve as a medium for displaying real-time
updates, notifications, and feedback mechanisms, enhancing user engagement and transparency in the
complaint resolution process. Ultimately, the role of webpages is to serve as the primary means through
which users engage with the system, ensuring a streamlined and efficient experience for registering and
managing complaints online.

Register Complaint: The "Register Complaint" function enables users to formally submit their grievances
within the "Student Complaint Management." Through a user-friendly interface, users can input relevant
details, including the nature of the issue, timestamps, and supporting documentation. This function
streamlines the complaint submission process, ensuring accuracy and completeness of information, and
initiates the complaint resolution workflow within the system.

Database: The database acts as a centralized repository within the "Student Complaint d Management,"
storing essential data such as user profiles, complaint records, and administrative information. It enables
efficient data storage, retrieval, and management, facilitating seamless interaction between users, officers,
and administrators. The database ensures data integrity, security, and scalability, supporting the system's
functionality and enabling informed decision-making through analytics and reporting features.

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4.1.2 Class Diagram

A class diagram provides a static view of an application, showing types of objects and their relationships. It
visualizes, describes, and documents various aspects of the system, aiding in software development. It includes
class names, attributes, functions, and relationships, facilitating the construction of executable software code.

Fig 4.1.2 Class Diagram

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4.1.3 Use Case Diagram

A case diagram at its simplest is a simplest of a user’s interaction with the system and depicting the specifications of a
user case. A user case diagram can portray the different types of users of a system and various ways that they
interact with the system.

Fig 4.1.3 Use case Diagram

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Use Cases:

- Input Validation: Ensure that user inputs, such as usernames, passwords, and complaint descriptions, meet
specified criteria to prevent errors and maintain data integrity.

- Check Authenticity: Verify the authenticity of user credentials during login to ensure only authorized users
gain access to the system, enhancing security and privacy.

- Display Error Message: Prompt users with informative error messages when input validation fails or
authentication errors occur, aiding in troubleshooting and user guidance.

- Save Login Details: Store encrypted user login details securely in the database to facilitate seamless
authentication for future sessions, enhancing user convenience.

- Display Homepage: Present users with a visually appealing and informative homepage upon successful
login, offering quick access to system features and relevant information.

- Destroy User Session: Terminate user sessions and clear session data upon logout or after a period of
inactivity to safeguard against unauthorized access and protect user privacy.

- Display Login/Logout: Provide clear and intuitive interfaces for users to log in and out of the system,
ensuring straightforward navigation and enhancing user experience.

- Register Complaint: Enable users to submit complaints through a user-friendly form, capturing essential
details and initiating the complaint resolution process efficiently.

- Send Notification: Notify users, officers, and administrators about important updates, such as complaint
status changes or system maintenance, via email or in-app notifications, ensuring timely communication and
user engagement.

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4.1.4 Sequence Diagram

A Sequence diagram visualizes interactions between objects or components in a system over time, showing message
flow and object lifelines. It helps understand the dynamic behavior of a system, facilitating design validation and
identifying dependencies.

Fig 4.1.4 Sequence Diagram

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CHAPTER 5

IMPLEMENTATION
5.1 Module Implementation

Module implementation involves translating the design and specifications of a software module into functional
code. This process includes writing, testing, and integrating the code according to predefined requirements and
standards. It typically follows a structured approach, where developers break down the module's functionalities
into smaller tasks or components, implement them using programming languages and frameworks, and then
integrate them into the larger system. Throughout the implementation phase, developers collaborate, review code,
and ensure adherence to best practices and quality standards to deliver a robust and reliable software module .

User Management Module:

- User Registration: Developers create a registration form where students can sign up by providing
necessary details such as username, email, and password. They implement backend logic to validate user
inputs and store user information securely in the database.
- Authentication: Code is written to authenticate users during login by verifying credentials against those
stored in the database. Sessions or tokens are utilized to manage user authentication states securely.
- Profile Management: A user-friendly interface is developed for students to manage their profiles,
including options to update personal information, change passwords, and view complaint history.
Complaint Registration Module:
- Submission Form: Developers design a complaint submission form allowing students to describe their
grievances, select complaint categories, and attach supporting documents if needed. Input validation
ensures that required fields are filled, and data format is correct.
- Complaint Tracking: Code is implemented to enable students to track the status of their complaints in
real-time. They can view updates, communicate with officers, and receive notifications on resolution
progress.
Administrative Module:
- Officer Management: Administrators have access to a dashboard where they can manage officer
accounts, assign complaints, and monitor officer performance. This involves implementing CRUD
(Create, Read, Update, Delete) operations for officer data.
- Complaint Assignment: Code is written to allow administrators to assign complaints to officers based
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on categories, severity, or workload. This functionality ensures efficient distribution of complaints for
timely.

5.2 Methodology

Fig 5.1 Block Diagram

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For Students:
1. Registration:
- Students begin by registering on the system, providing necessary details such as name, email
address ,and password.
- Upon successful registration, students can login and view the dashboard.
2. Login:
- After registration, students log in using their credentials.
- The system authenticates the login information against the stored data in the MySQL database.
3. Complaint Student
- Students log in to the complaint portal using their credentials. This portal serves as the central platform for
submitting complaints.

- Once logged in, students navigate to the complaint submission section and fill details detailing their
grievance.

- They can then track the status of their complaint through the portal, monitoring any updates or resolutions.

For Admin and Principal:

1. Registration and Authorization:

- Administrators register on the system using their designated email addresses and passwords.
- They have the authority to send notifications, resolve complaint.

2. Complaint Management:
- Complaint management involves establishing clear channels for individuals to submit grievances
and recording relevant details such as the nature of the complaint, timestamps, and supporting
evidence. Additionally, students provide contact details such as email address, phone number, and
address.

3. Resolution:
- Complaints are investigated to determine their validity and root causes, followed by appropriate
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actions to address the issues raised.

- This may include corrective actions, communication with the complainant, and process
improvements to prevent future occurrences.

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CHAPTER 6
RESULTS
6.1 Snapshots

Home Page: Gives the option to login as Student, Admin, Principal further to register the
complaint or view the complaint, send notification. Everybody will have their own authentication
to login and they can also register.

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Student Login Page: The student login interface offers secure access for students to engage with
the system's features and functionalities. Through this portal, students can conveniently log in to
access personalized resources, submit complaints, and stay updated on complaints status

Student Registration: To register, users must provide a unique username and password, ensuring secure access to
the system's features. This initial step facilitates personalized interactions within the platform, enabling users to
engage with various functionalities tailored to their needs.

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Student Password Reset: To reset the password, users can utilize the "Forgot Password" feature,
which prompts them to enter their credentials. Upon submission, users receive instructions to reset
their password securely.

Student Password Reset: The student dashboard serves as a personalized hub, offering a warm
welcome and easy access to essential features and resources. Designed with student needs in mind, this
interface provides a seamless and intuitive experience f or navigating , s ubmitting complaints, and
engaging with complaint subdates.

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Upload Complaints: Users can easily upload complaints related to various campus facilities such as the
library, hostel, canteen, and college by providing images and videos respectively. This streamlined process
allows for comprehensive documentation of issues, enhancing communication and facilitating prompt
resolution by administrators.

Notifications: Students can stay informed about notifications sent by administrators or principals through the
"Notifications" feature accessible on the web-based platform. This functionality enables students to receive
timely updates and announcements, fostering communication and enhancing their engagement with campus-
related information.

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Admin Login: The admin login page serves as the gateway for administrators to access the "Student
Complaint Management" system's administrative features securely. It authenticates administrator
credentials, establishes secure user sessions upon successful login, and provides error handling mechanisms
for incorrect login attempts, ensuring a smooth and secure authentication process.

Admin registration: The admin registration page facilitates the creation of new administrator accounts for
the "Student Complaint Management" system. It collects essential details such as username, email, and
password, ensuring secure authentication. Upon submission, the page verifies and stores the admin
credentials securely, granting access to administrative functionalities upon successful registration.

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Admin Dashboard: Here the admin has the option to see all the complaints of students,

Admin View Complaints Panel: Here admin can see all the complaints of the students ,also send
notifications, with the proper proof he can select complaint resolved option after completion.

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Principal Login Page: The principal login interface provides a glimpse into the secure access point for
administrators. Through this portal, principals can efficiently navigate administrative tasks and oversee key
aspects of campus management with ease.

View all Admins: Principals have the capability to view administrators' profiles, enabling them to oversee the
roles and responsibilities assigned within the administrative team. This feature provides principals with insights
into the administrative structure, fostering transparency and effective communication within the institution.

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View all Students: The "View All Students" function provides administrators with a comprehensive list of
all registered students within the system. This feature allows for easy access to student profiles and
information, facilitating effective management and oversight of student-related matters.

View all Complaints: The "View All Complaints" feature allows users to access a comprehensive list of
all registered grievances within the system. This centralized view enables quick review and management of
complaints, facilitating timely resolution and ensuring transparency in addressing campus concerns.

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CONCLUSION

In conclusion, the implementation of the "Student Complaint Management" system provides a structured and
efficient approach to addressing student grievances within educational institutions. By offering a user-friendly
complaint registration process through a dedicated online portal, students can easily submit their concerns and
initiate the resolution process. The system's transparency and tracking capabilities enable students to stay
informed about the status of their complaints, fostering accountability and trust within the institution. Overall,
the "Student Complaint Management" system enhances the communication channels between students and
administrators, facilitating timely and effective resolution of issues and contributing to a positive and
supportive learning environment.

The "Student Complaint Management" system represents a pivotal advancement in fostering transparency,
efficiency, and accountability within educational institutions. By providing students with a dedicated platform
to register and manage complaints, the system not only streamlines the process but also ensures that student
grievances are addressed promptly and effectively. With features such as user-friendly complaint submission
forms and real-time tracking capabilities, students can easily communicate their concerns and monitor the
progress of their complaints. This enhanced transparency empowers students to hold administrators
accountable for timely responses and resolutions, fostering a culture of trust and collaboration within the
institution.

In conclusion, the implementation of the "Student Complaint Management" system represents a significant
investment in the well-being and satisfaction of students, as well as the overall success of the educational
institution. By leveraging technology to streamline complaint handling processes, foster transparency, and
promote continuous improvement, the system not only addresses immediate concerns but also lays the
foundation for a culture of accountability, collaboration, and excellence.

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REFERENCES

[1] Dr. P. A. Tijare, Prathamesh Deshmukh, Ritesh Agrawal, Prathmesh Upadhyay. “Students’ Grievance
System for Educational Institutions " Journal of Emerging Technologies and Innovative Research. April
2023,volume 10 ,issue.

[2] Lovely singh bhadouria, Nikunjay Kumar b Abdul Faisalc, Mrs. Suman Devid,Online Complaint
Management System,Turkish Journal of Computer and Mathematics Education. Vol.12 No.6, January 2021.

[3] Ruth Peace Ibitomisin,Linda Oghenekaro,Web-Based Integrated Student Complaint System,International

Journal of Recent Contributions from Engineering Science & IT (iJES) · April 2023.

[4] Ashwini Meshram, Vedanti Palandurkar, Harshal Zade.A Survey on Student Grievance Redressal
System.International Journal for Research in Applied Science & Engineering Technology
(IJRASET).Volume 11 Issue II Feb 2023.

[5] Chetan Soni,Aarti Harne,Amruta Sankhe.Integrated Web Based Complaint Management

System.International Journal of Engineering Research & Technology (IJERT).ICIATE – 2017.

[6] Osman Nasr , Enayat Alkhider. Online Complaint Management System.nternational Journal of Innovative
Science, Engineering & Technology.Vol. 2 Issue 6, June 2015.

[7] Imteyaz Shahzad, Bushra Akhtar, Nikita Patil, Prerna Kanfade, Saloni Bambole, STUDENT COMPLAINT
PORTAL, International Research Journal of Modernization in Engineering Technology and Science,
Volume:05/Issue:04/April-2023.

[8] Prof. Shekhar Patle1, Mayur Bachhav2, Yash Jadhav3, Supriya Jagadale4, Pratik Kumbha.Efficient Campus
Solutions: A Journal on Enhancing College Complaint Management.International Journal of Advanced
Research in Computer and Communication Engineering.Vol. 12, Issue 12, December 2023.

[9] M.Saranya , K.Ambhiha, B.Thevahi,ONLINE COMPLAINT MANAGEMENT,International Journal of

Emerging Technology and Innovative Engineering Volume 6, Issue 01, January 2020.

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[10] Dr. A. S. Kapse, Divya S. Disale, Vaishnavi G. Khedekar, Bhagwat S. Thutte,College Complaint
Management System ,4th National Conference on Green Technology and Science for Sustainable
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