IBM Power Expert Care L2 Quiz

Back
You must receive a score of 75% or higher on the quiz to complete the course. Next
Started on Tuesday, June 4, 2024, 4:02 AM
State Finished
Completed on Tuesday, June 4, 2024, 4:36 AM
Time taken 33 mins 39 secs
Feedback Congratulations, you passed the quiz for IBM Power
Expert Care L2!
Question 1
With Power Expert Care Premium tier for Power
Correct midrange and scale-out systems, a client gains
Points out of
dedicated support from an IBM Technical Account
1.00
Manager (TAM). What support does the TAM provide?
Back Next

A TAM focuses only on developing proactive

code roadmap recommendations.

A TAM is a critical product-based support 

role that serves as the key client interface for
the covered system, as well as direct
engagement for high severity support cases.

A TAM is a single point of contact for a client to

only use to resolve a problem or when issues
arise, otherwise the client should not be
contacting their TAM.
A TAM focuses on a successful product
installation and will host a post-installation
welcome call to offer the client another IBM
offerings.
Question 2 Enhanced response times are only available in Power
Correct Expert Care Premium tier for Power midrange and
scale-out systems. What is the target objective for
Points out of
IBM to respond to clients?
1.00
Back Next

IBM will contact a client within 2 hours for

Severity 1, Severity 2, or Severity 3 problems with
this tier.

IBM will contact a client within 4 hours for

Severity 1 problems with this tier

IBM will contact a client within 2 hours for

Severity 1 or Severity 2 problems with this tier.

IBM will contact a client within 30 minutes for 

Severity 1 or Severity 2 problems with this
tier.
Question 3 An ongoing challenge for many organizations is to
Correct reduce the cost of maintenance support for their data
centers. How can IBM help clients?
Points out of
1.00
Back Next
IBM Power Expert Care services offers clients
financing options for consistent maintenance
cost.

IBM Power Expert Care services offers clients two

service tiers at different cost.

IBM Power Expert Care services offers clients 

more predictable and consistent maintenance
cost.

IBM Power Expert Care services offers clients

flexible maintenance cost, only on Premium tier.
Question 4
Your client is purchasing several IBM Power System
Correct servers to run their mission critical applications. When
Points out of
would you recommend your client purchase IBM
1.00
Power Expert Care services?
Back Next

After the warranty ends

At the point of sale 

When the systems are 3 years old

During the warranty period

Question 5
Your client wants to use their in-house IT support staff
Correct and doesn’t need to purchase IBM Power Expert Care
Points out of
services for their midrange and scale-out servers.
1.00
What support is included in the base warranty of an
IBM Power System server? Back Next

IBM provides installation services and 2 years of

IBM Hardware Maintenance (break fix with 9x5
next business day IBM on-site limited).

1 year of IBM Hardware Maintenance (break fix

with 9x5 next business day IBM on-site limited)
and 1 year of IBM Software Maintenance
(SWMA).

3 years of IBM Hardware Maintenance (break 

fix with 9x5 next business day IBM on-site
limited).

3 years of IBM Hardware Maintenance (break fix

with 9x5 next business day IBM on-site limited)
and 3 years of IBM Software Maintenance
(SWMA).
Question 6 Obsolete microcode can be a challenge to anticipate,
Incorrect monitor, and update. Global Total Microcode Support
is included in IBM Power Expert Care E1080
Points out of
Premium tier. What service does the client receive?
1.00
Back Next

Global Total Microcode Support provides analysis

and onsite update of the system
firmware/microcode, one time per year for each
year of the Premium service contract.

Global Total Microcode Support lets the client

retain defective magnetic tape, CD, DVD, USB,
storage flash memory cards, solid state drives,
hard disk drives, optical media cartridges, and
other media.

Global Total Microcode Support provides analysis

and onsite update of the system
firmware/microcode, two times per year, for each
year of the Premium and Advanced service
contract.

Global Total Microcode Support only provides 

analysis of the system. Firmware/Microcode,
once per month for each year of the Premium
service contract.
Question 7
IBM has bundled services for the IBM Power Expert
Incorrect Care Premium tier on E1080. What services are
Points out of
included with this tier?
1.00
Back Next

IBM Hardware Maintenance and Predictive

Support
IBM Hardware Maintenance and IBM Software
Maintenance

Global Total Microcode Support, IBM Media 

Destruction Services, and IBM Enterprise
Accelerated Value Program

IBM Hardware Maintenance, IBM Software

Maintenance, and Global Total Microcode
Support
Question 8 What are the three types of systems that Power
Correct Expert Care supports?

Points out of
1.00 Low-end, midrange, and high-end
Back Next
Scale-out, midrange, and high-end 

Scale-out, mid-tier, and high-end

Low-end, mid-end, and high-end

Question 9 You are working with clients that are considering

Correct purchasing an IBM Power10 System. What question
should you ask?
Points out of
1.00
How much funds do you have to spend on
maintenance support?

Can you afford maintenance support cost?

How much funding do you have to spend on

maintenance support?

Are you looking for more predictable and 

consistent maintenance cost?
Question 10 IBM Power Expert Care service was designed to make
Correct it easier for proposals to be created from a single
system in eConfig. How is IBM Power Expert Care
Points out of
priced?
1.00
Back Next

The price of IBM Power Expert Care is a net price

after applying all applicable discounts.

The price of IBM Power Expert Care is a variable

percentage of the hardware net price before
applying any applicable discounts.

The price of IBM Power Expert Care is a variable

percentage of the hardware net price after
applying all applicable discounts.

The price of IBM Power Expert Care is a fixed 

percentage of the hardware net price after
applying all applicable discounts.
Question 11 Your client finds it useful to have a dedicated account
Correct manager who uses IBM’s electronic tools to collect
systems information to provide reports, proactive
Points out of
advice, and assistance with planned maintenance
1.00
windows to get the most out of scheduled downtime Back Next
and to reduce risk. What additional service for the
Power10 E1080 high-end system provides these
capabilities?

Proactive Support 

Onsite Code Load

Remote Code Load

Priority Response
Question 12 A business you are working with has a service repair
Correct issue on the IBM Power System E1050 server they
purchased over three years ago. Is their system still
Points out of
under warranty, assuming they only have base
1.00
warranty? Back Next

Yes, the base warranty for the IBM Power

System E1050 is 2 years.

No, the base warranty for the IBM Power 

System E1050 is 3 years.
Yes, the IBM Power System E1050 has a lifetime
warranty support.
No, the base warranty for the IBM Power System
E1050 is 6 months.
Question 13 Your client isn’t sure they want to purchase IBM
Correct Power Expert Care. Can this client purchase IBM
Software Maintenance and IBM Proactive Support for
Points out of
the IBM Power System E1080 on top of the standard
1.00
warranty? Back Next

IBM Software Maintenance cannot be purchased

separately, but IBM Proactive Support can be
purchased separately.

Yes, IBM Software Maintenance and IBM 

Proactive Support can be purchased
separately at an additional cost.
No, IBM Software Maintenance and IBM Proactive
Support cannot be purchased separately.

IBM Software Maintenance can be purchased

separately, but IBM Proactive Support cannot.
Question 14 Your client is interested in the IBM Power Expert Care
Correct service because of IBM’s demonstrated history of
service delivery, support, and reliability. Clients may
Points out of
choose the level of support they require for the
1.00
duration they need. What is the maximum number of Back Next
years of service that can be purchased when the
hardware is acquired?

Clients may select 1, 2, or 3 years of IBM Power

Expert Care services.

Clients may select up to 8 years of IBM Power

Expert Care services.

Clients may select up to 5 years of IBM Power 

Expert Care services.

Clients may select up to 4 years of IBM Power

Expert Care services.
Question 15 The business you are consulting wants to optimize
Correct their IBM Power System S1024 servers for high
performance and availability. They need a 30-minute
Points out of
response time for Severity 1 and Severity 2 problems,
1.00
and a dedicated Technical Account Manager (TAM). Back Next
What service would you recommend?

IBM Power Expert Care Premium tier 

IBM Proactive Support

IBM Accelerated Value Program

IBM Power Expert Care Advanced tier

Question 16
Your client needs 4 years of IBM Hardware
Incorrect Maintenance support, without Enhanced Response
Points out of
Time, for their IBM Power10 midrange system. What
1.00
service tier would you recommend?
Back Next

IBM Power Expert Care - Basic tier

IBM Hardware Maintenance - Warranty 

upgrade

IBM Power Expert Care - Premium tier

IBM Power Expert Care - Advanced tier

Question 17 Your client isn’t sure they want to purchase IBM
Correct Power Expert Care. Can they purchase IBM Hardware
Maintenance for their IBM Power10 Midrange E1050
Points out of
as a separate support contract?
1.00
Back Next

IBM Hardware Maintenance services needed

beyond the base warranty can be set up as a
separate hardware support contract.

IBM Hardware Maintenance services needed 

beyond the base warranty are available for
up to 5 years only with the IBM Power Expert
Care Advanced or Premium tier service.
IBM Hardware Maintenance services are only
included with the base warranty.

IBM Hardware Maintenance services needed

beyond the base warranty can be contracted
separately from IBM Power Expert Care
Advanced or Premium tier services.
Question 18 IBM Software Maintenance services provides
Correct subscriptions, fixes, and code defect support. Is this
service included in the IBM Power Expert Care?
Points out of
1.00
Back Next
Yes, IBM Software Maintenance is included only
with IBM Power Expert Care Premium tier for the
same number of years that you contract Power
Expert Care services.

No, IBM Software Maintenance must be

purchased after IBM Power Expert Care is
purchased.

No, IBM Software Maintenance is a 

prerequisite to be able to purchase IBM
Power Expert Care service. It must be
purchased for the same number of years that
you contract IBM Power Expert Care services.

Yes, IBM Software Maintenance is included in the

pre-priced bundle with IBM Power Expert Care
services for the same number of years that you
contract Power Expert Care services.
Question 19
IBM has bundled services for the IBM Power Expert
Correct Care Advanced tier on all Power10 models. What
Points out of
services are included with this tier?
1.00
Back Next

IBM Hardware Maintenance and IBM Software

Maintenance

Global Total Microcode Support, IBM Media

Destruction Services, and IBM Enterprise
Accelerated Value Program

IBM Hardware Maintenance, IBM Software

Maintenance, and Global Total Microcode Support

IBM Hardware Maintenance and Predictive 

Support
Question 20 IBM provides committed maintenance service levels
Correct to enhance the level of service you receive during the
warranty or under an IBM Hardware Maintenance
Points out of
contract. What types of upgrades are available?
1.00
Back Next

Contact time and onsite response time

Contact time, onsite response time and fix 

time

Contact time, onsite response time and remote

repair time

Contact time and fix time

Question 21 What does TAM stand for?

Correct

Points out of Technical Account Manager 

1.00
Technical Advising Manager

Technical Account Mediato

Technology Analysis Monitoring

Question 22 Your client would like to add committed maintenance
Correct services with IBM Power Expert Care. Are the
committed maintenance service levels part of the IBM
Points out of
Power Expert Care tiers?
1.00
Back Next

Yes, committed maintenance services is included

in the IBM Power Expert Care Premium tier
bundle only.

Yes, committed maintenance services is included

in the IBM Power Expert Care Advanced and
Premium tier bundles.

No, committed maintenance services can only be

selected if the client does not select IBM Power
Expert Care services.

No, committed maintenance services is an 

additional service that clients can select with
or without IBM Power Expert Care services.
Question 23 A business that you are working with requires
Correct specific commitment to service levels. IBM provides
committed maintenance service levels to enhance
Points out of
the level of service clients receive during the
1.00
warranty period or under an IBM Hardware Back Next
Maintenance contract. How do you set up this
contract for this client?

Committed maintenance service levels are only

available when a client does not select IBM
Power Expert Care.
Committed maintenance service levels are only
available to clients that purchase IBM Power
Expert Care.

Committed maintenance service levels can 

be attached in eConfig at the time IBM Power
Expert Care selections are made.
Committed maintenance service levels are only
available after the IBM warranty expires.
Question 24 The business you are consulting is refreshing their
Correct datacenter and purchasing the IBM Power System
E1080 servers. They are looking for a personalized
Points out of
service and support experience that includes a
1.00
dedicated technician to provide proactive, reactive Back Next
hardware and software maintenance, firmware and
microcode fixes and patches, and continuous support
monitoring. What service would you recommend?

IBM Power Expert Care - Premium tier 

IBM Power Expert Care - Basic tier

IBM Power Expert Care - Advanced tier

IBM Committed Maintenance Support

Question 25 In the event a hard disk drive (HDD), solid-state drive
Correct (SSD), or flash memory become damaged, the
defective media components typically become the
Points out of
property of the manufacturer. What service from the
1.00
IBM Power Expert Care E1080 Premium tier permits Back Next
clients to retain flash memory or hard drive devices
being replaced as part of an IBM service action?

Proactive Support

IBM Media Retention Services 

IBM Hardware Maintenance

IBM Media Destruction Services