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Shipping Policy Template

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332 views5 pages

Shipping Policy Template

Uploaded by

staticmonkey402
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Shipping Policy Template

1. Order Processing Time

All our orders are processed and shipped out within


[NUMBER] business days.

After the order is shipped out and received by the


carrier, we will update you with a Track-and-Trace code
with which you can follow your package and see the
remaining shipping time.

Please allow [NUMBER] to [NUMBER] hours for the


tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for


your order, please contact us by email and include your
new shipping address. Once the order is shipped, we
can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on


weight, dimensions and
destination of the items in the order.

We provide [NUMBER] shipping options:

[STANDARD SHIPPING] for [FREE]

[EXPRESS SHIPPING] for [$X.XX]

The shipping methods and delivery times per region


are represented by the following table:

Country or Standard Express (Business


Region days)

USA 7-9 Business 3-5 Business days


days

Canada 8-10 Business 5-7 Business days


days

Europe 12-14 7-9 Business days


Business days
Australia 12-14 6-8 Business days
Business days

Be aware that these delivery times can become longer


in case your order is placed during busier periods such
as near Christmas or Thanksgiving. Due to high
demand, shipping is estimated to take longer due to
supply constraints and may not be reflected on the
above chart.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX]


or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or


missing while in Transit, please contact us by email.
We can contact the shipping company to investigate
the issue.
If your package has indeed gone missing, we will send
you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we


will provide a replacement or refund as soon as
possible.

6. Returns and Refunds

6.1 Return Due To Change of Mind

[STORENAME] will happily accept returns due to


change of mind as long as the request is received by us
within 30 days of you receiving the item.

The item must be returned to us in the original


packaging, unopened, and unused.

The return shipping costs will be paid by the customer.


Once we receive the package, the refund will be
processed and you will receive the full value of the
product as a refund.

6.2 Warranty Returns


[YOURSITENAME] provides a [90] day warranty period.

If you would like to issue a warranty claim, the claim


should be submitted within 90 days of you receiving
the package.

The return shipping will be pre-paid for by the


customer, however, we will reimburse you once the
warranty claim is successful.

Upon the acquirement of the package containing the


products for the warranty claim, we will process your
warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to


[RETURNS AND REFUNDS POLICY LINK].

7. Customer Service

For questions, support, problems, or warranty claims,


please contact us by email at
[[email protected]].

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