MARA UNIVERSITY OF TECHNOLOGY MALAYSIA (UiTM) MALACCA CITY CAMPUS

FACULTY OF BUSINESS AND MANAGEMENT

BACHELOR IN OFFICE SYSTEM MANAGEMENT (HONS.)

COURSE:
PROJECT MANAGEMENT (OPM655)

PREPARED FOR:
MADAM NORRAEFFA BINTI MD TAIB

TOPIC:
INDIVIDUAL ASSIGNMENT 1

PREPARED BY:

NAME STUDENT ID GROUP:

NORAINA NAZIRA BINTI NAZRI 2021230564 M1BA2324A

SUBMISSION DATE:
5 May 2023
 ACKNOWLEDGMENT

In the name of Allah, the most Beneficent and the Most Merciful, I would like to give special
gratitude to Allah SWT.

As students of Bachelor in Office System Management with course code BA232 from
Faculty Business and Management at UiTM Malacca City Campus, for course Project
Management (OPM655). In accomplishment this assignment, I would like to take the
assistance and rule of some regarded people, who merit our most prominent appreciation.
The fulfilment of this assignment gives us much delight. I want to demonstrate appreciation
to Madam Norraeffa Binti Md Taib for giving me a helpful guideline for this assignment all
through various discussions. All the guidance given in completing this project is highly
appreciated.

At last, but not least, thank you to all parties who have helped me directly and
indirectly in the success of this course work. I would like to value the direction given by other
individuals just as the boards particularly in this assignment that has improved my skills and
abilities.

Thank you.

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 TABLE OF CONTENT

ACKNOWLEDGMENT ......................................................................................................... 1
TABLE OF CONTENT .......................................................................................................... 2
1.0 EXECUTIVE SUMMARY ................................................................................................ 3
2.0 PROJECT INFORMATION ........................................................................................ 4
2.1 Project Scopes ................................................................................................... 4-6
2.2 Work Breakdown Structure .................................................................................. 7
2.3 Gantt Chart ............................................................................................................ 8
2.3.1 JUNE 2023 ...................................................................................................... 8
2.3.2 JULY 2023 ...................................................................................................... 8
3.0 CONCLUSION ................................................................................................................ 9
4.0 REFERENCES ............................................................................................................. 10
5.0 APPENDICES .......................................................................................................... 11-26

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1.0 EXECUTIVE SUMMARY

In this individual assignment, I got a task from my lecturer to do a written report. The
assignment is about Chapter 3 Project Plans. The resource that I must get is from the
website www.eperolehan.gov.my/quotation-tender-notice to get the "sebut harga" tender
notice. The tender that I chose for my assignment is " PERKHIDMATAN MEMOTONG
RUMPUT DAN MENCUCI LONGKANG MARKAS ANGKATAN BERSAMA BAGI BULAN
JUN DAN JULAI 2023". There are three elements that I must accomplish to finish this
assignment.

Firstly, are the project scopes. Project scope is the part of project planning that
involves determining and documenting a list of specific project goals, deliverables, tasks,
costs and deadlines (Lutkevich et al., 2021). It explains the boundaries of the project,
establishes responsibilities for each team member and sets up procedures for how
completed work will be verified and approved. This documentation assists the project team
in staying focused and on task during the project. At Dewan Gabungan Markas Angkatan
Bersama, Markas Angkatan Bersama, Kuantan, Pahang.

Next, there are work breakdown structures (WBS). A Work Breakdown Structure
(WBS) is the tool that utilizes this technique and is one of the most important project
management documents (Roger, 2023). The WBS's primary objective is to plan the project's
timetable. Each task's duration is calculated along with its preceding and following tasks. A
general plan is then provided by the WBS so that the project manager may see how the
project should proceed and effectively manage the workflow. WBS is crucial in this project to
ensure that the tasks can be accomplished and finished in the allocated period. The Gantt
cart is the last option.

Besides, Gantt chart is the most widely used chart in project management. These
charts are useful in planning a project and defining the sequence of tasks that require
completion (Grant, 2023). Typically, it is divided into two sections: a list of chores on the left
and a timetable with scheduling bars on the right. The Gantt chart can show task start and
finish dates, milestones, task dependencies, and assignees. A Gantt chart can assist in
making sure that everyone involved in this project completes their tasks on time and without
slack.

To sum up, the purpose of this assignment is to show that I comprehend the material
covered in Chapter 3 Project Plans. I will gain a better understanding of the project scopes,
WBS function, and Gantt cart objectives with this assignment. These components are crucial
for completing a work in a methodical and controllable manner.

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2.0 PROJECT INFORMATION
2.1 Project Scopes

LAWN MOWING AND DRAIN CLEANING SERVICES

Project Name
JOINT FORCE HEADQUARTERS FOR JUNE AND JULY 2023

Quotation Number QT230000000010380 Validity 90

Start Date 29/04/2023 Closing Date 10/05/2023

Project Manager Noraina Nazira Binti Nazri

Suppliers are invited from companies registered with the Ministry of

Finance Malaysia in the relevant field codes and relevant criteria as
follows: 22 10 02 area cleaning services and treatment. The
Scope Descriptions
description of the offer is Lawn Mowing and Drain Cleaning
Services Joint Force Headquarters, Kuantan, Pahang. Besides, the
type of offer is open.

To keep your lawn and drain clean at The Joint Force

Goals
Headquarters, Kuantan, Pahang.

● A detailed task schedule that breaks down each task and sub-
task required for the project. It should include timelines and
milestones for each task.
● A quality control plan that outlines the quality standards for the
project, and the methods for ensuring that those standards are
met.
Project Deliverables
● A plan for measuring customer satisfaction with the project, and
the methods for addressing any customer complaints or issues.

● A report that documents the completion of the project, including

any deviations from the original scope or schedule, and any
lessons learned.

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 ● The lawn should be mowed to an even height and with no
missed spots or patches.
● The edges of the lawn should be trimmed neatly.
● The clippings should be cleaned up and removed from the
property or properly disposed of.
● The equipment should not cause any damage to the property or
landscaping.
Acceptance Criteria ● The drain is fully unclogged and water flows freely through it.
● Any debris or build-up in the drain is completely removed.
● The drain is checked to ensure there are no remaining clogs or
issues.
● The surrounding area is clean and free of any debris or residue
from the cleaning process.
● The customer is satisfied with the overall appearance and
performance of the lawn and drain after the cleaning service.

Constraints for Lawn Mowing Services:

• Weather: Lawn mowing services may be restricted during
periods of extreme weather such as heavy rain, snow, or
high winds.
• Time of day: Lawn mowing services may be restricted to
specific times of day to avoid disturbing nearby residents or
businesses.
• Access: The lawn may be inaccessible if there are locked
gates or fences or if there are obstacles such as cars or
debris blocking the way.
Constrains • Safety: The service provider may need to take extra
precautions to ensure the safety of people, pets, and
property during the mowing process.
• Equipment: The type and condition of the equipment used
may limit the ability to mow certain types of lawns or
terrains.
• Availability: The service provider's availability may be
limited during peak season or due to scheduling conflicts.

Constraints for Drain Cleaning Services:

• Type of blockage: The type and severity of the blockage will

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 determine the method and tools needed to clear the drain,
which may impact the timeline and cost of the service.
• Access: The location and accessibility of the drain may
affect the service provider's ability to reach and clear the
blockage.
• Safety: The service provider may need to take extra
precautions to ensure their safety and the safety of others
during the cleaning process.
• Type of drain: Different types of drains require different
cleaning techniques, so the service provider's expertise and
equipment may need to match the specific drain type.
• Environmental considerations: The use of certain cleaning
agents may be restricted in some areas due to
environmental regulations.
• Availability: The service provider's availability may be
limited during peak season or due to scheduling conflicts.
● Lawn mowing and drain cleaning services can be performed in
safe and reasonable weather conditions. If weather conditions
are not suitable, the service provider and the client will agree
Assumptions on a mutually convenient.

● The size of the lawn is within the scope of the service provider's
capabilities and equipment.

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2.2 Work Breakdown Structure

Figure 1 – WBS

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2.3 Gantt Chart
2.3.1 Figure 2 - JUNE 2023
ESTIMATED WEEK 1 (JUNE 2023) WEEK 2 (JUNE 2023) WEEK 3 (JUNE 2023) WEEK 4 (JUNE 2023) WEEK 5 (JUNE 2023)
TASK PERSON IN CHARGE DURATION M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S
(DAYS) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Cleaning and mowing NAIM 5
Mowing guard station FAKHRI 4
Mowing office area FAKHRI 4
Drain cleaning NAIM 5 P
Handling a machinery AMIRUDDIN 1 U
Refueling a petrol-powered lawn mower SENIN 4 B
Lawn mower engine lubricant SENIN 4 L
I
Machine handling EZRA 1
C
Equipment maintenance AIMAN 1
Equipment checklist ZAMRI 1
H
Preparing cleaning chemical SARAH 3
O
Preparing solid chemical TAN HOK SIN 3 L
Preparing liquid chemical SYAFIQ 3 I
Workforce requirement LUQMAN 1 D
Employment safety monitoring HATISH 6 A
Supervise the employees JAMAL 1 Y
Final report RASHID 1
Attendance report ISA 6
Maintenance report SALLEH 1

2.3.2 Figure 3 - JULY 2023

ESTIMATED WEEK 1 (JULY 2023) WEEK 2 (JULY 2023) WEEK 3 (JULY 2023) WEEK 4 (JULY 2023) WEEK 5 (JULY 2023)
TASK PERSON IN CHARGE DURATION M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S
(DAYS) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Cleaning and mowing NAIM 5
Mowing guard station FAKHRI 4
Mowing office area FAKHRI 4
P
Drain cleaning NAIM 5
U
Handling a machinery AMIRUDDIN 1
B
Refueling a petrol-powered lawn mower SENIN 4
L
Lawn mower engine lubricant SENIN 4
I
Machine handling EZRA 1
C
Equipment maintenance AIMAN 1
Equipment checklist ZAMRI 1
H
Preparing cleaning chemical SARAH 3
O
Preparing solid chemical TAN HOK SIN 3
L
Preparing liquid chemical SYAFIQ 3
I
Workforce requirement LUQMAN 1
D
Employment safety monitoring HATISH 6
A
Supervise the employees JAMAL 1
Y
Final report RASHID 1
Attendance report ISA 6
Maintenance report SALLEH 1

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3.0 CONCLUSION

In Conclusion, Project scopes are important because they provide a clear

understanding of the objectives, deliverables, and constraints of a project. For lawn mowing
services, the project scope includes cutting the grass, trimming edges, and cleaning up
debris. The frequency of the service may vary depending on the season and the client's
preferences. Clients who require regular lawn maintenance may benefit from scheduling
recurring appointments with a lawn mowing service provider. For drain cleaning services, the
project scope includes removing blockages and build-up from drains and pipes. The type of
equipment and methods used may depend on the severity of the blockage and the type of
pipe. Clients who experience frequent drain clogs or slow drainage may benefit from
scheduling preventative drain cleaning appointments with a service provider. In both cases,
it is important to select a reputable and experienced service provider who can offer quality
work at a fair price. Clients should also communicate their expectations clearly to the service
provider to ensure that the project scope is understood and met.

Moreover, A work breakdown structure (WBS) makes a large project more

manageable. Breaking it down into smaller portions allows multiple team members to work
on it concurrently, resulting in higher team productivity and easier project management.
According to the WBS, there are 3 levels from 5 job scopes in this project. The 5 job scopes
are included cleaning and mowing, machinery, maintenance, workforce, and report from
level 1 with different person in charge of each job scopes from each level.

Hence, as for the Gantt chart, it helps the project team to plan work around deadlines
and properly allocate resources. The Gantt chart also makes complex plans easier to
understand, especially when there are multiple teams involved and there are moving
deadlines. The task in the Gantt chart has been taken from level 2 of WBS which includes
mowing and cleaning office and drain, refuelling a petrol and lubricant, equipment
maintenance and many more. Furthermore, the task has been divided into 2 months with 5
weeks in each month from June until July in the Gantt chart. Besides, the task is repeated
for every month in those 2 months.

Therefore, the project manager should always note the project with such information
in order to improve project management. Additionally, effective scope management
demands effective communication, which guarantees that everyone on the project team is
aware of the project's scope and concurs on how its objectives will be met.

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4.0 REFERENCES

Grant, M. (2023, May 2). Gantt charting: Definition, benefits, and how they're used.
Investopedia. Retrieved May 5, 2023, from
https://www.investopedia.com/terms/g/gantt-chart.asp

Landscape, B. (2019, September 17). What is the difference between lawn care and lawn
maintenance? Borst Landscape & Design. Retrieved May 5, 2023, from
https://www.borstlandscape.com/articles/difference-between-lawn-care-and-lawn-
maintenance/

Lawn Care. (2023). 6 lawn care advertising examples that'll inspire your marketing. Jobber.
Retrieved May 5, 2023, from https://getjobber.com/academy/lawn-care/lawn-care-
advertising-examples/

Lutkevich, B., Pratt, M. K., & Lebeaux, R. (2021, September 30). What is project scope?
CIO. Retrieved May 5, 2023, from
https://www.techtarget.com/searchcio/definition/project-scope

Roger, D. (2023). Work breakdown structure. workbreakdownstructure.com. Retrieved May

5, 2023, from https://www.workbreakdownstructure.com/

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5.0 APPENDICES

Figure 4: Offer Statement

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Figure 5: Offer Statement

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Figure 6: Bidder’s Declaration Letter

13
Figure 7: Bidder’s Declaration Letter

14
Figure 8: Delivery Address

15
Figure 9: Specification

16
Figure 10: Specification

17
Figure 11: Acceptance Letter

18
Figure 12: Acceptance Letter

19
Figure 13: Acceptance Letter

20
Figure 14: Acceptance Letter

21
Figure 15: Acceptance Letter

22
Figure 16: Acceptance Letter

23
Figure 17: Contract Details

24
Figure 18: Contract Details

25
Figure 18: Contract Details

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