CHRISTIAN COLLEGE OF ENGINEERING AND TECHNOLOGY 4. Define Sterilization Process.

CO4 L1
INTERNAL EXAMINATION - II
Ans. : Bacterial spores are the most resistant of all living organisms because of their
OBM 752 – HOSPITAL MANAGEMENT
capacity to withstand external destructive agents. Although the physical or chemical
ANSWER SCRIPT process by which all pathogenic and nonpathogenic microorganisms, including spores,
PART - A (7 x 2 = 14) are destroyed is not absolute, supplies and equipment are considered sterile when
necessary conditions have been met during a sterilization process.
1. Define about Inpatient Service (IP). CO3 L1

Ans. : If OPD is the show window of the hospital, the IP is the heart of the hospital. 5. List few Auxiliary Services. CO4 L4
The IP service provides lodging, diet and medical care. Conveniently, it can be divided
into: Ans. : Auxiliary services in hospital activities which are directly related to neither care,
● Wards and rooms nor support care, but contribute to facilitate the service. The Auxiliary service include
● Nurses station ● Registration and Indoor case records
● Dietary services ● Stores
● Sanitary facilities and other requirements ● Transport
● The Ward can be Intensive Care Wards (ICU), Intermediate Care Wards and ● Mortuary
Isolation Wards. ● Dietary Services
● Engineering and Maintenance services
2. Explain the term “Training Effectiveness”. CO3 L2 ● Hospital Security

Ans. : Training effectiveness is the degree to which trainees are able to learn and apply 6. Define Mechanical Indicators CO4 L1
the knowledge and skills acquired during the programme. It is influenced by the
attitudes, interests, values and expectations of the trainees and the training environment. Ans.: Sterilizers have gauges, thermometers, timers, recorders, and/or other devices that
A training programme is likely to be more effective when the trainees want to learn, are monitor their functions. Most sterilizers have automatic controls and lockingdevices.
involved in their jobs and have career plans. Contents of training programme, and the Some have alarm systems that are activated if the sterilizer fails to operate correctly.
ability of trainers also determine training effectiveness to a certain Records are maintained and review for each cycle. Test packs (Bowie-Dick test) are run
extent. Some of the criteria to measure training effectiveness are the trainees’ reactions, at least daily to monitor functions of each sterilizer, as appropriate. These can identify
their extent of learning, improvement in job behaviour, and the results at the job. process errors in packing or loading.

3. What is CSSD? CO3 L1 7. List any 4 characteristics of good medical record. CO4 L4
Ans. : Accurate : Medical record should be accurate. Otherwise, there is no meaning
Ans. : Central Sterile Supply Department (CSSD) is important department which of keeping medical records. To justify the purpose medical record should be accurate.
supplies sterile articles throughout the hospital. CSSD handles contaminated, clean and Complete : It must contain sufficient data written in sequential order of events to
sterile articles. justify the diagnosis and warrant the treatment.
Work flow in CSSD : Adequate : Medical records should contain all the necessary information and complete
Receiving, Washing, Drying, Accounting, Sorting, Packing, Sterilization, Sterile progress not written by the attending doctor.
storage, Issue. The articles should move in one direction from receipt to issue. The Comprehensive: Medical records should contain comprehensive and adequate
location should be such that the wards and departments can have easy access. information to point and easily understood.
 PART - B (02 x 13 = 26) b. List out and explain the various departments in hospital. 13 CO3 L4
8 .a. Explain about the recruitment and selection process.13 CO3 L2 ● Definition
● Several department are found in hospital
Recruitment :
PART - C (01 x 10 = 10) ● Outpatient department (OPD)
NOTES:
● Definition
● Inpatient Service (IP)
Job requisition
10.a. What are the methods of training? Explain in detail.10 CO3 L1 ● Medical Department
Sources of recruitment
● Nursing Department
● Recruitment
Definition Policy
● Paramedical Department
● Considerations for framing recruitment policy
Benefits of Training
● Physical Medicine and Rehabilitation Department
● Advertising the post/vacancy
Training Evaluation
● Operation Theatre Complex (OT)
● Objects
Methodsof advertising a post
● Pharmacy Department, Radiology Department (X-ray)
● Considerations
i. to betraining
On-the-job kept in mind while advertising
● Dietary Department, Non-Professional Service (Business Management)
Selection: ii. Off-the-job training
● Medical Record Department (MRD)
● Job application
Choose the Right form
Training Method
● Personal Department
● Steps in selection
● Interviewing OR
9. a. Discuss about the needs, advantages, functions and objectives of CSSD? 13
i. Phone interview
b. Explainii.about the objectives
Medical Records Department in hospitals.13 CO4 L2 CO4 L6
Main of an interview
iii. The interview letter ● Definition
● Definition
iv. Preparation before the interview ● Need for Centralization
● Objectives of Medical Records Department
v. During interview ● Objectives of CSSD
● Basic three Principles
vi. Interviewing functions of the Human Resource Manager ● Functions of CSSD
● Functions of Medical Records Department
vii. Concluding the interview 1. Decontamination
● Levels of Medical Care
● Pre-employment tests 2. Assembly & Packaging Process
● Other Supportive Services of Medical Department
i. Tests of general ability 3. Sterilization Process
ii. Tests of aptitude 4. Administrative Monitoring
iii. Tests of achievement OR
iv. Personality tests
● Interview by department head b.Discuss about the responsibility of pharmacist in Hospital Pharmacy. 13 CO4 L6
● Decision of administrator to accept or reject
● Medical examination ● Hospital Pharmacy
● Check of references ● Roles of Clinical Pharmacist
● Issue of appointment letter ● Responsibility of Pharmacist in Hospital Pharmacy
● Professional Standards for Hospital Pharmacy Services
OR OR