CSC - CC - 5th Edition - 2023

CIVIL SERVICE COMMISSION
CITIZEN’S CHARTER
2023 (5th Edition)
I. Mandate
The Civil Service Commission (CSC), as the central personnel agency of the
Government, shall establish a career service and adopt measures to promote
morale, efficiency, integrity, responsiveness, progressiveness, and courtesy in the
civil service. It shall strengthen the merit and rewards system, integrate all human
resources development programs for all levels and ranks, and institutionalize a
management climate conducive to public accountability. It shall submit to the
President and the Congress an annual report on its personnel programs.
II. Vision
By 2030, the CSC shall be the leader in empowering people and organizations in
Human Resource (HR) and Organizational Development (OD), and in serving the
public through streamlined and digitalized services.
III. Core Purpose
Gawing Lingkod Bayani ang Bawat Kawani (To make every civil servant a servant
hero).
IV. Service Pledge
We, the officials and employees of the CSC, commit to a responsive, accessible,
courteous, and effective public service by:
Serving you promptly, efficiently, and with utmost courtesy by authorized personnel
with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m., without
noon break, subject to reasonable health and security measures adopted by the
CSC;
Ensuring strict compliance with service standards, with written explanation for any
delay in frontline services;
Responding to your complaint/s about our services the soonest or within the day
through our Public Assistance and Complaints Desk and taking corrective
measures;
Valuing every citizen’s comments, suggestions, and needs, including those with
special needs such as the differently-abled, pregnant women, and senior citizens;
and
Empowering the public through 24/7 access to information on our policies,

programs, activities, and services through our official website (www.csc.gov.ph).
For Regional Office (RO) or Field Office (FO) websites, please refer to the Directory
on pages 229 to 252.
All these we pledge because YOU deserve no less.

V. LIST OF SERVICES
CSC Central Office Services Page No.
Request for Certified True Copy/Photocopy of CSC Decisions/Resolutions 1
Request for Certified True Copy/Photocopy of Case Records 7
Issuance of Certificate of No Pending Administrative Case (Walk-in 12
Optional)
Issuance of Certificate of No Pending Administrative Case (through 16
Mail/Online Request)
Issuance of Verified Civil Service Eligibility Using the Civil Service 20
Eligibility Verification System
Issuance of Verified Civil Service Eligibility (Walk-in) 22
Response to Request for In-house Training 26
Response to Request for Accreditation of Learning and Development 29
(L and D) Institution/s
Issuance of Certified Copies of Statement of Assets, Liabilities, and Net 33
Worth (SALN)
Issuance of Certified Copy of CSC Records (Appointment Papers issued 38
by Government Agencies in NCR and Region IV from 19801989,
Service Cards/Records, Leave Without Pay) and CSC Issuance
Handling of queries/request for assistance on Civil Service Matters (Walk- 43
in and Online)
Issuance of Certificate of Accreditation and Resolution of Accreditation to 47
the Employees Organization
Issuance of Certificate of Collective Negotiation Agreement (CNA) 55
Registration
Response to Job Applications 60
CSC Regional Office Services

Publication of Vacant Positions in the Government 64
Request for Certified True Copy/Photocopy of CSC Decision/Resolution 66
Request for Certified True Copy/Photocopy of Case Records 71
Issuance of Certificate of No Pending Administrative Case (Walk-in, 75
Optional)
Issuance of Certificate of No Pending Administrative Case (through 79
Online Processing of Examination application for Career Service 83
Examination (CSE)-Pen and Paper Test-Professional and Sub-
Professional Level)
Issuance of Certificate of Eligibility (CSE-PPT) – Printed on Security Paper 88
Computerized Examination (COMEX), CSC Regional Offices I-IV, VI-VIII, 92
X, XII, CAR, NCR, and Caraga
Issuance of Certification of Eligibility (CSE-PPT and CSC COMEX) Printed 100
on Stationery Paper
Issuance of Verified Civil Service Eligibility Using Civil Service Eligibility 104
Verification System
Issuance of Verified Civil Service Eligibility (Walk-in) 106
Issuance of Certification of Eligibility (Walk-in, for lost 110
Certificates/Certification) Printed on Security Paper
Issuance of Authenticated Certificate of Eligibility (Online Request) 116
Grant of Eligibility Under Special Laws and CSC Issuances 121
Response to Request for In-House training 144
Issuance of Certified Copies of Documents (Appointments papers, Service 147
Cards, CSC Records and CSC Issuances/Resolutions) Online Request
Handling of Queries/Request for Assistance on Civil Service Matters 152
(Online and Walk-in)
Response to Job Applications 156
CSC Field Office Services

Posting of Vacant Positions in the Government 160
Processing of Examination Application (CSE-Pen and Paper Test 162
Professional and Sub-Professional Level) – Online
Grant of Eligibility Under Special Laws and CSC Issuances 167
Issuance of Certified Copies of Documents – (Appointment papers, 186
Service Cards, CSC Records, and CSC Issuances/Resolutions) Online
Request
Handling of Queries/Request for Assistance on Civil Service Matters 191
CSC Internal Services

ICT Maintenance (Software) 195
ICT Maintenance (Hardware) 199
ICT Maintenance (Network) 205
Learning and Development (Human Resource) 208
Equipment Maintenance of Air-Conditioning Unit 212
Customer Feedback 215
Response to Request for Transport Service to Client 220
Communication Management (Incoming) 222
Communication Management (Outgoing) 224
Procurement of Goods and Services 226
Feedback and Complaints 229

List of Offices 230
List of Acronyms 254
CSC Central Office Services
1. Request for Certified True Copy (CTC) of CSC
Decisions/Resolutions
Upon request, the Commission Secretariat and Liaison Office (CSLO) issues certified true
copies of CSC Decisions/Resolutions promulgated by the Commission within two (2)
years prior to the current year, to concerned parties or their authorized representatives.
Those promulgated more than three (3) years prior to the current year, are requested from
the Library and Archives Management Division (LAMD), Integrated Records Management
Office (IRMO).
Office or Division: CSLO/Library, Archives and Museum Division (LAMD),

Integrated Records Management Office (IRMO)
Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2B – Government to Businesses
G2G – Government to Government
Who may avail: Any requesting party shall be allowed access to CSC
Decisions/Resolutions for research and reference provided
that personal information be redacted pursuant to the Data
Privacy Act of 2012 (Republic Act No. 10173), except for
requests made by any of the following:
1. Concerned parties involved in the case (a.

Persons/Agencies directly involved in the case; b.
Persons/Agencies not directly involved but have to be informed
of the decision due to the effect of the decision on them or their
work);
2. Authorized representative of the party concerned;
3. Authorized Liaison Officer of the agency to which the
employee concerned belongs; and
4. Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of
subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases.
1|Page
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
By the concerned parties involved
1. Accomplished CSC Request Form Downloadable from the CSC website

(www.csc.gov.ph) or through the following
Offices:
CSLO (Receiving Window) for CSC

Decisions/Resolutions promulgated within
two (2) years prior to the current year.
IRMO (Receiving Window) for CSC

Decisions/Resolutions promulgated more
than two (2) years prior to the current year.
2. Scanned copy of at least one ID card

(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:
• Philippine Identification (PhilID) or Philippine Statistics Authority (PSA)

National ID
• Driver’s License/Temporary Driver’s Land Transportation Office (LTO)
License (LTO O.R. must be presented
together with old Driver’s License;
O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; Department of Foreign Affairs (DFA)
• PRC License; Professional Regulation Commission
(PRC)
• SSS ID; Social Security System (SSS)
• GSIS ID (UMID); Government Service Insurance System
(GSIS)
• Voter’s ID/Voter’s Certification; Commission on Elections (COMELEC)
• BIR/Taxpayer’s ID (ATM type/TIN card Bureau of Internal Revenue (BIR)
type with picture);
• PhilHealth ID (must have the bearer’s Philippine Health Insurance Corporation
name, clear picture, signature, and (PhilHealth)
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Philippine National Police (PNP)
Certificate (with picture);
• Postal ID; Philippine Postal Corporation (PhilPost)
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; National Bureau of Investigation (NBI)
2|Page
• Seaman’s Book; Maritime Industry Authority (MARINA)
• HDMF Transaction Card; Home Development Mutual Fund (HDMF)
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; (SWDO)
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs (OSCA) of

the Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Bureau of Immigration (BI)
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party took
only beginning May 3, 2015, CSE- the exam
PPT
By authorized representative of the Same as indicated above

parties concerned, authorized Liaison
Officer of agency
1. accomplished CSC Request Form;
2. scanned copy of any valid original ID Same as indicated above
(front and dorsal side) of the concerned
party;
3. authorization letter from the requesting Requesting party
party concerned;
4. scanned copy of any valid original ID Same as indicated above
(front and dorsal side) of the
representative
For requests made by any requesting

party for research and reference
purposes:
1. accomplished CSC Request Form;
2. scanned copy of any valid ID (front and
dorsal side) of the requesting party;
3. scanned copy of the authorization letter
Same as indicated above
from the requesting party concerned, if the
request is made through a representative;
4. scanned copy of any valid original ID
representative
3|Page
PERSON
FEES TO PROCESSIN
CLIENT STEPS CSC ACTIONS RESPONSIBL
BE PAID G TIME
E
1. Online Filing 1.1 Retrieve request Action Officer
of Request and scanned copy
• Submit/send of documentary
a request requirements sent
and scanned by the client
copy of
documentary 1.2 Preliminarily
requirements assess
as indicated completeness of
above to request form and
supporting
document/s
[email protected]
h • Deficient -
Inform the
For Decisions/ requesting
Resolutions party of any
promulgated by deficiency by
the Commission issuing a
within two (2) Compliance
years prior to the letter through
current year email
enumerating
[email protected] the missing
h requirements
• Complete –
For Decisions/ Issue
Resolutions acknowledgme
promulgated by nt receipt
the Commission containing
more than unique ID No.,
two(2) years name and
prior to the designation of
current year responsible
officer/
employee, date
and time of
receipt
1.3 Retrieve the Action Officer

requested
document, issue an
order of payment
through email, and
advise the client to
pay the
corresponding fee; if
4|Page
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
the requested
documents are not
available, inform the
client.
1.4 Inform client Action Officer

(through email
address provided) to
schedule an
appointment
through the Online
Registration,
Scheduling and
Appointment
System (ORAS),
and to bring his/her
valid ID and printed
copy of the email
confirmation on the
day of the
appointment.
• Pay the 2.1 Process Cashier

corresponding payment and
fee/s online or issue Official
through bank Receipt (OR)
deposit and Action Officer
submit proof of • Record the OR
payment number.;
(online receipt Photocopy/
or deposit slip) reproduce and
through email. certify the
* requested
documents.
• Scan and redact

personal
information (if the
request is for
research/
reference
purposes)
3. Receive the 3. Release the CTC Action Officer

CTC of CSC of CSC Decisions/
Decisions/ Resolutions to client
Resolutions
5|Page
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
TOTAL PHP10.0 Two (2) hours
0 per / transaction
page for
CTC Three (3)
working days
PHP3.00 for those that
per page require
for redaction of
photocop personal
y only not information
CTC
Above cited
number of
working
days/hours
may be
extended only
once for the
same number
of days/hours
pursuant to
Rule VII, Sec.
3(b) of Joint
Memorandum
Circular
(JMC) No.
2019-001 on
the
Implementing
Rules and
Regulations
(IRR) of
Republic Act
(RA) 11032.**
*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC Central
Office (CO), and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as
basis for the issuance of Official Receipt.
**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgment from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.
6|Page
2. Request for Certified True Copy (CTC)/Photocopy of Case Records
Concerned parties may request certified true copies/photocopies of case records in the
custody of the Office for Legal Affairs (OLA) to be used for specific purposes. These
refer to records of administrative cases decided or currently pending for
decision/resolution before the Commission.
Office or Division: Records Division, Office for Legal Affairs (OLA)

Transaction: G2G – Government to Government
Who may avail: • Any requesting party as it pertains to his/her personal
records, or his or her duly authorized representative, or the
agency who is a party to the case;
• The Head of the Agency, the Personnel Officer or the
Administrative Officer of the Agency, or such other officials
or entities duly authorized by competent authorities,
provided that the agency has an existing data sharing
agreement with the CSC, as required under Republic Act No.
10173 (Data Privacy Act of 2012), and provided further that
the subject case has already been decided or resolved by
the Commission;
• Courts and administrative bodies exercising quasi-judicial or

A. Requests made by a party to a case or
his/her duly authorized representative.
1. Accomplished Request Form Downloadable from the CSC

website (www.csc.gov.ph) or at
the OLA Records Division, 4th
Floor CSC Building, Batasan,
Quezon City.
7|Page
• Philippine Identification (PhilID) or National ID PSA
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s
Company/Office
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and
• Solo Parent ID; Development Office
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs

of the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting
beginning May 3, 2015 CSE-PPT party took the exam
3) Proof of payment of the required fee
• Additional requirements if made through an

authorized representative
• Scanned copy of One (1) valid government-

issued ID card, or two (2) valid non-government
issued ID cards-front and dorsal side
• At least (one) 1 ID with photograph) of the
representative.
8|Page
▪ Scanned copy of Authorization Letter from the
requesting party.
B. Requests made by the Agency of the party
concerned / Courts / Other Government
Agencies
• Accomplished Request Form
• Scanned copy of One (1) valid government-
issued ID card, or two (2) valid non-government
issued ID card – front and dorsal side. At least
(one) 1 ID with photograph) of duly authorized
representative of the concerned agency/court
3) Scanned copy of Court Order or Authorization
Letter from the requesting agency.
PERSON
CLIENT FEES TO PROCESSIN
CSC ACTIONS RESPONSIBL
STEPS BE PAID G TIME
E
1. Online Filing • Retrieve request Action Officer
of Request and scanned (AO), Records
copy of Division, OLA
Submit/send documentary
request and requirements
scanned sent by the
documentary applicant
requirements
as indicated • Preliminarily
above to- assess
completeness of
[email protected] the requirements
h
•Deficient - Inform
requesting party of
any deficiency by
issuing a Compliance
letter through email
enumerating the
missing requirements
•Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt
9|Page
Inform client (through
email address
provided) to-
>set an appointment
with OLA
>pick-up documents
requested and to
bring his/her valid ID
and printed copy of
the email of
confirmation
• Retrieve the
requested
records.
If records are not
client that requested
records are not
available.
• Clients may call
up OLA Records
for inquiry of the
total fee of the
requested
records at Tel No.
8-9320184
2. Pay 2.1 Process payment Action Officer

correspondi and issue OR
ng fee/s
online or 1.2 Record the OR
through No.;
bank deposit Photocopy/reprodu
and submit ce and certify the
proof of requested
payment documents.
(online
receipt or
deposit slip)
through
email *
3. Receive 3.1 Release Action Officer
CTC/ CTC/photocopy
photocopy of case records
of case to client
records
TOTAL: PHP10.00 Three (3)
per page working days
for CTC from receipt
10 | P a g e
document of complete
s requirements
PHP3.00 Above cited

per page number of
for working days
photocopy may be
only extended
only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**
*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as basis for the
issuance of Official Receipt.
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
notified.
11 | P a g e
3. Issuance of Certificate of No Pending Administrative Case (Walk-in,
Optional)
The issuance of a Certificate of No Pending Case serves as confirmation that the
requesting government official or employee has no pending administrative case before
the Commission. The certificate is sought as a supporting document for appointment,
promotion, travel abroad, conferment of rank by the Career Executive Service Board
(CESB), and for other legal purposes.
Office or Office for Legal Affairs (OLA)-Records Division

Division:
Classification: Simple; Complex
records, or his or her duly authorized representative;
Administrative Officer of the Agency to which the employee
concerned belongs; and
• Courts and administrative bodies exercising quasi-judicial or

A. Requests made by a party to a case or
his/her duly authorized representative.
1. Accomplished Request Form
• Downloadable from the dCSC
website (www.csc.gov.ph) and
at [email protected]
• Philippine Identification (PhilID) or PSA
National ID
• Driver’s License/Temporary Driver’s LTO
together with old Driver’s License; O.R.
12 | P a g e
alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• SSS ID; SSS
• BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);
• PhilHealth ID (must have the bearer’s PhilHealth
name, clear picture, signature and
PhilHealth number);
• Police Clearance/Police Clearance PNP
resides
• PWD ID; Social Welfare and Development
• Solo Parent ID; Office
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity
Bureau of Immigration
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT took the exam
• Proof of payment of the required fee
• Additional requirements if made through
an authorized representative
• One (1) valid government-issued ID card,
or two (2) valid non-government issued
ID cards (at least (one) 1 ID with
photograph) of the representative.
• Authorization Letter from the requesting
party
B. Requests made by the Agency of the
party concerned / Courts / Other
Government Agencies
1) Accomplished Request Form
2) One (1) valid government-issued ID card,
or two (2) valid non-government issued ID
cards (at least (one) 1 ID with
photograph) of the duly authorized
13 | P a g e
representative of the concerned
agency/court.
3) Court Order or Authorization Letter from
the requesting agency.
PERSON
E
1.Submit 1. Receive Action Officer
accomplished accomplished
Request Request Form;
together with Assess
the completeness of
requirements the requirements
and Secure
Order of • Incomplete -
Payment Inform
requesting party
of any deficiency
by issuing a
Compliance
Letter
enumerating the
missing
requirements
• Complete – Issue
acknowledgeme
nt receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt
• Issue Order of
Payment of fees
2. Pay (to the 2.1 Process Cashier
Cashier) payment and
corresponding issue OR
fee/s or through Action Officer
online/bank 2.2 Record the OR
deposit and No.
submit proof of
payment 2.3 Process
(online receipt request
14 | P a g e
or deposit slip)
through email. *
3. Receive 3.1 Release Action Officer
Certificate of Certificate of
No Pending No Pending
Case/ Case/
Pendency of Pendency of
Administrativ Administrative
e Case Case to client
TOTAL PHP100.0 One (1)
0 per working day
certificate (1-15
certificates)
Three (3)
working days
(16-45
certificates)
Seven (7)
working days
(exceeding 45
certificates)
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
notified.
Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver
of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.
15 | P a g e
4. Issuance of Certificate of No Pending Administrative Case
(through Mail/Online Request)
The issuance of a Certificate of No Pending Case serves as confirmation that the

requesting government official or employee has no pending administrative case before
the Commission. The certificate is sought as a supporting document for appointment,
promotion, travel abroad, conferment of rank by the Career Executive Service Board
(CESB), and for other legal purposes.
Office or Division: Office for Legal Affairs (OLA)

Type of Transaction: G2C – Government to Citizens
records, or his or her duly authorized representative;
Administrative Officer of the Agency to which the
• Courts and administrative bodies exercising quasi-
judicial or investigative functions through its compulsory
process of subpoena duces tecum, in aid of investigation
and/or determination or resolution of pending cases.

1. Accomplished Request Form Downloadable from the CSC
website (www.csc.gov.ph)
2. Self-addressed stamped envelope or Pouch, and Post Office or Private Courier
Postal Money Order (PMO) or copy of proof of Services
payment (electronic receipt or deposit slip paid to
CSC Regional Office Land Bank Account)
3. Scanned copy of at least one ID card (front and
dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
16 | P a g e
• SSS ID; SSS
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
Company/Office
(with picture);
• Barangay ID; Barangay where the
• Solo Parent ID; Development Office
• Senior Citizen’s ID; Office of Senior Citizen’s
Affairs of the Municipal/City
where the requesting party
resides
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the
beginning May 3, 2015 CSE-PPT requesting party took the
exam
FEES PERSON
PROCESSI
CLIENT STEPS CSC ACTIONS TO BE RESPONSIB
NG TIME
PAID LE
1. Mail requirements 1.1 Accept and Action
together with contact preliminarily Officer,
details (mobile number assess Records
or e-mail address)* completenes Division,
s of request OLA
For online requests, >Incomplete -
copy of accomplished Inform
form and proof of requesting party
payment such as of any deficiency
electronic receipt, by issuing a
screen shot of bank Compliance
transfer, or deposit slip, Letter
whichever is enumerating the
applicable/available. missing
Send it through the requirements
17 | P a g e
following email through contact
address: details provided
>Complete –
olarecordscsc12@gmai Issue
l.com Acknowledgeme
nt Receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
1.2 Check if
PMO is
worth
P100.00/vali
date with the
cashier if the
bank
transfer/onlin
e payment
was received
• Process
request
If disapproved/
denial of
application/
request –
Provide notice
stating the
reason for the
disapproval/deni
al, through
contact details
provided
2. Receive the 2. Mail the Action
Certificate Certificate Officer,
using the self- CMD, IRMO
addressed
stamped
envelope.
TOTAL PHP100. Three (3)
00 per working
days
18 | P a g e
certificat (1-15
e certificates)
Seven (7)
working
days
(not
exceeding
45
certificates)
14 working
days
(exceeding
45
certificates)
Above cited
number of
working
days may
be extended
only once
for the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001
on the IRR
of RA
11032.**
*Request may be made online. Documentary requirements and proof of payment maybe
scanned/submitted and sent through email. The certificate will be mailed using a self-addressed stamped
envelope/or through email.
notified.
Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on
Waiver of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.
19 | P a g e
5. Verification of Civil Service Eligibility using the Civil Service
Eligibility Verification System (CSEVS)
The Civil Service Eligibility Verification System (CSEVS) is an online platform designed
to verify eligibility records by integrating various databases. It encompasses eligibilities
obtained through both pen-and-paper tests and computerized examination modes, as
well as those granted under special laws and by the Civil Service Commission (CSC).
Developed for public use, this system serves as a valuable tool for HR Management
Officers (HRMOs) to authenticate an applicant's eligibility when considering job
applications or placements within the government.
Office or Division: Integrated Records Management Office-Central Office

Who may avail: 1) Eligibles as it pertains to his/her personal records; and
2) The Head of the Agency, the Human Resource

Management Officer, or the Administrative Officer of
the Agency to which the applicants/employee
concerned belongs.

1. Personal Computer (PC), Laptop, and Personal/Agency Equipment
a Smart Phone
2. Stable Internet Connection Personal/Agency Subscription
20 | P a g e
FEE
CSC S TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE G TIME RESPONSIBLE
PAID
The system can be Ensures Eligibles/Heads of
accessed through the the Agencies/HRMOs/AO
URL accessibilit s
https://csevs.csc.gov.p y of the
h application
and
availability
of eligibility
information
1. Fill out all the Eligibles/ Head of
required fields of the Agency/ HRMO/AO
CSEVS
2. Submit by clicking None 30 seconds Eligibles/Heads of
submit button. Agencies/HRMOs/AO
s
3. Take a screenshot of Eligibles/Heads of
the eligibility Agencies/HRMOs/AO
information s
(may be printed when
needed)
21 | P a g e
5B. Issuance of Verified Civil Service Examination Results (Walk-in
Request, Optional)
Examination result, in a letter form printed on CSC letterhead, is issued to walk-in clients
requesting for verification of their Civil Service examination results. The examination
results are based on validated records on file. This service shall later be provided
through the CS Eligibility Verification System (CSEVS) which can be accessed by the
public to verify eligibility information.
Office or Division: Records Center and Archives Division (RCAD), IRMO

Who may avail: 1) Any requesting party as it pertains to his/her personal
records
2) Those who lost their Certificate of Eligibility (COE)
(due to typhoon, flood, fire, theft, etc.)
3) Those who are not in possession of their Certificate of
Eligibility (did not receive/claim their certificate,
submitted COE to the agency, etc.)

1. Duly accomplished Examination Records Downloadable from the CSC website
Request Form (ERRF) (www.csc.gov.ph)
2. At least one (1) ID card of the requesting

party, preferably valid (not expired) on the
date of transaction, as follows:
National ID
Permit;
• Passport; DFA
22 | P a g e
• SSS ID; SSS
type with picture);
PhilHealth number);
resides
• Solo Parent ID; Office of the Municipal/City where the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Bureau of Immigration
• CSC Eligibility Card (note: CSC RO where the requesting party took
Implemented only beginning May 3, the exam
2015 CSE-PPT.
Valid ID contains eligible’s clear picture, date

of birth, signature of the eligible and
signature of person authorized by the head
of the issuing agency.
(Note: Expired ID cards, which shall be used

as a last resort, may be accepted provided
that, an expired ID card shall be accepted
only within, and until the end of, the year the
ID card is expiring.)
Additional Requirements
If request is filed through a Representative
23 | P a g e
1) Authorization Letter or Special Power Requesting Party or Notary Public
of
Attorney (SPA); and Any valid ID as enumerated in #2 above.
2) One valid ID Card of the
representative
Special Requirement
A Philippine Statistics Authority (PSA) issued
Marriage Contract for women who married
after taking the examination.
In the absence of PSA-issued Marriage

Contract – valid ID card indicating maiden
name.
A PSA-issued birth certificate is required if

the ID presented does not contain date of
birth.
FEES PROCESSING PERSON

CLIENT STEPS CSC ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Submit 1.1 Accept ERRF, and Action Officer,
accomplished valid ID and RCAD, IRMO
Eligibility/Exam preliminarily
Records Request assess
Form (ERRF), and completeness of
one valid ID request:
• If deficient - Inform
requesting party of
any deficiency and
enumerate the
missing
requirements.
1.2 Process Request Action Officer,
RCAD, IRMO
If the application
request is
disapproved/denied–
Provide notice stating
the reason for the
disapproval/ denial
(e.g. no record on file,
for further evaluation
etc.)
24 | P a g e
2. Affix signature on 2. Request client to
the release portion acknowledge
of the ERRF and receipt and
receive release of verified
Verified examination
Examination results
Results
TOTAL None One (1)
working day
upon receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
notified.
25 | P a g e
6. Response to Request for In-house Training
Upon request of a government agency, CSC conducts in-house training subject to agreed
terms and conditions including payment of appropriate fees.*
Office or Division: Civil Service Institute – CO (CSI)

Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: All government agencies

• Letter request indicating the type of Requesting agency
training, number of participants, venue
and schedule;
• Exploratory meeting to discuss N/A

propriety of in-house training
FEES
CSC TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Submit letter request 1.1 Receive CSI Action
to – request Officer
through
[email protected] letter, call
or personal
inquiry
1.2.Schedule
exploratory
meeting.
(Depending
on the
availability
of both
parties)
26 | P a g e
2. Attend exploratory 2.1 Discuss the
meeting training
need, type of
training,
Requesting
number of
agency and CSI
participants,
Action Officer
venue,
schedule
and cost.
Prepare
exploratory
meeting
minutes
Identify SME,
prepare course
CSI Action
brief,
Officer
customized
design,
proposal letter
and draft MOA.
Send proposal
with draft MOA
3. Receive proposal Requesting

with draft MOA agency
TOTAL Three (3)

working days
for response to
request;
Proposal
submitted
Twenty (20)
working days
upon
confirmation of
the conduct of
the training
Above cited
number of
working days
may be
extended only
once for the
27 | P a g e
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
* CSI continues to conduct in-house and public offering courses online.
notified.
28 | P a g e
7. Response to Request for Accreditation of Learning and Development
Institution/s – CSC CO (CSI)
Private and non-government institutions providing learning and development
interventions to the bureaucracy may avail the CSC’s accreditation program.
Office or Division: Civil Service Institute – CO (CSI)

Type of Transaction: G2B Government to Businesses
Who may avail: The accreditation can be availed by private and non-
government learning and development institutions who are
seeking to provide learning and development interventions
to the bureaucracy in the areas of leadership development,
human resource management and organization
development, and personal and professional effectiveness.

• Letter Request for Accreditation Applicant institution
• Scanned copy, if applicable, of the following

documents:
• Valid and Certified True Copies of:
• SEC or DTI Registration SEC or DTI
• Articles of Incorporation/Partnership SEC
and By-Laws
• Business Permit City Mayor’s Office
• BIR Registration BIR
• Income Tax Return (Latest) BIR
• Certificate of Tax Clearance BIR Collection Division
• Latest Three-Year Audited Financial BIR
Statement
• Organization Profile Applicant institution
• Table of Organization
• List of training staff
• Updated list of board members (in the case Applicant institution
of a corporation) and officers
• List of leadership development, human Applicant institution
resource management and organization
development, personal and professional
effectiveness programs/courses
29 | P a g e
• Documented design of a sample program, Applicant institution
course and/or service
• List of Subject Matter Experts (SMEs) with Applicant institution
resumes and certification that they are
willing to be engaged as SMEs for the
institution
• Report on Training Service Delivery (Past 3 Applicant institution
years)
• Certificate of Membership in Associations Applicant institution
(if any)
• Awards/Recognition of Excellence (if any) Applicant institution
• Notarized pictures of the office including Applicant institution
the facilities, furniture, equipment and staff
PERSON
E
1. Online Filing 1.1 Retrieve scanned Action Officer
of Application requirements
sent by the
Submit/send applicant
letter request
together with • Preliminarily
scanned copy assess
of complete completeness of
documentary documentary
requirements requirements
to:
• If deficient -
[email protected] Inform requesting
h party of any
deficiency and
(Only enumerate
complete missing
documents requirements.
shall be
processed) • If Complete –
Issue
Acknowledgeme
nt Receipt
containing unique
ID No., name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
30 | P a g e
• Issue billing
statement if
requirements are
complete and
advise client to
pay the
corresponding
fee
2. Client pay 2. Process payment CSI Cashier

through check and issue OR
or online and
send through
email deposit
slip or proof of
payment*
3. Submit • Evaluate Action Officer

pictures of submitted
premises documents in
accordance with
the requirements
of the Policy. If
not ok, inform
Institution using
the checklist.
• Assess Designated
submitted CSC Panel of
program Experts
• Confer
accreditation and
provide them
with a copy of the
Resolution and
Certificate of
Accreditation
TOTAL PHP Twenty (20)

10,000.0 working days
0 upon receipt
of complete
documents
Above cited
number of
working days
31 | P a g e
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
notified.
32 | P a g e
8A. Issuance of Certified Copies of SALN
Authorized parties may request copies of sworn Statements of Assets and Liabilities and
Net Worth (SALN) to be used for specific purposes.
Office or Division: Communications Management Division (CMD), Integrated

Records Management Office (IRMO)
G2B – Government to Businesses
Who may avail: 1. Any requesting party as it pertains to his/her personal
records;
2. The Head of the Agency, the Human Resource
Management Officer or the Administrative Officer of the
Agency to which the employee concerned belongs;
3. Courts and administrative bodies exercising quasi-judicial
and/or investigative functions by means of the compulsory
and/or determination or resolution of pending cases; and
4. Such other officials or entities duly authorized by
competent authorities

• For concerned parties involved: Downloadable from the CSC
• Accomplished Request for SALN Form website (www.csc.gov.ph) and at
CSC CO – IRMO Receiving Window
• Scanned copy of at least one ID card
requesting party, valid (not expired) on
the date of transaction, as follows:

National ID
Permit;
• Passport; DFA
33 | P a g e
• SSS ID; SSS
type with picture);
PhilHealth number);
party resides
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
• If request is filed through authorized

representative of the party
concerned/authorized Liaison Officer of
agency: same as indicated above
• Accomplished CSC Request Form
• Scanned copy of any valid ID (front and Requesting party
dorsal side) of the party concerned
• Scanned copy of authorization letter same as indicated above
from the requesting party concerned
• Scanned copy of any valid ID of the
representative
34 | P a g e
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
1. Online Filing 1.1 Retrieve request Action Officer
of Request and scanned
copy of
accomplished requirements
Request for sent by the client
SALN Form 1.2 Preliminarily
together with assess
the scanned completeness of
documentary request
requirements to • If deficient -
- Inform
requesting party
of any deficiency
[email protected] and enumerate
h the missing
requirements.
If Complete – Issue
Acknowledgeme
nt Receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
Advise client on-

>the date/time to
claim the
requested copy
of SALN
>to pay to the
Cashier.
• Retrieve the Action Officer

requested
records, issue
Order of
Payment and
advise client to
35 | P a g e
pay the
corresponding
fee if records are
available.
• If records are
not available,
inform the client
that requested
records are not
available.
2. Pay the 2.1 Cashier process Cashier –
corresponding payment and OFAM
fee and present issues OR
OR*
2.2. Record the OR
No.
Action Officer
• While the client
pays the
corresponding
fee, the requested
documents are
being reproduced
• If disapproved -
Issue a written
explanation
3. Receive the 3. Release the Action Officer

certified copy of certified copy of
SALN SALN to client.

per SALN working day
record upon receipt
of complete
documents
Above cited
number of
working day
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII,
36 | P a g e
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**
notified.
37 | P a g e
8B. Issuance of Certified Copy of CSC Records (Appointment Papers
issued by Government Agencies in NCR and Region IV from
1980-1989, Service Cards/Records, Leave without Pay), and CSC
Issuance
Authorized parties may request copies of Appointment Papers issued by Government

Agencies in NCR and Region IV from 1980-1989, Service Cards/Records, Leave without
Pay, and CSC Issuance to be used for specific purposes.
Office or Division: Library, Archives, and Museum Division (LAMD), Integrated

Records Management Office (IRMO)
G2B – Government to Businesses
records;
• The Head of the Agency, the Human Resource
judicial and/or investigative functions by means of the
compulsory process of subpoena duces tecum, in aid of
investigation and/or determination or resolution of
pending cases; and
• Such other officials or entities duly authorized by
competent authorities.

• Accomplished Personnel Records Downloadable from the CSC website
Request Form (PRRF) (www.csc.gov.ph) and
IRMO-Receiving Window.
• Self-addressed stamped envelope or
Prepaid Pouch, and copy of proof of
payment (electronic receipt or deposit
slip paid to CSC Regional Office Land
Bank Account)
Scanned copy of at least one ID card

38 | P a g e
requesting party, valid (not expired) on
the date of transaction, as follows:

National ID
License (LTO O.R. must be
presented together with old Driver’s
License; O.R. alone is not
• Passport; DFA
• SSS ID; SSS
• BIR/Taxpayer’s ID (ATM type/TIN BIR

card type with picture);
• PhilHealth ID (must have the PhilHealth
bearer’s name, clear picture,
signature and PhilHealth number);
resides
resides
• Alien Certificate of Registration Bureau of Immigration
Identity Card (ACR I-CARD); and
• If request is filed through authorized
representative of the parties
concerned/authorized Liaison Officer
of agency:
• Accomplished CSC Request Form • Same as indicated above
• Scanned copy of any valid ID
(front and dorsal side) of the party
concerned • Requesting party
• Same as indicated above
39 | P a g e
• Scanned copy of authorization
letter from the requesting party
concerned
• Any valid ID of the representative
(original)
PERSON
CLIENT FEES TO BE PROCESSIN
STEPS PAID G TIME
E
1. Online • Retrieve Action Officer
Filing of request and
Request scanned copy
of
request and requirements
scanned copy sent by the
of client
documentary • Preliminarily
requirements assess
as indicated completeness
above of request
form and
supporting
document/s
>Deficient -
Inform requesting
party of any
deficiency and
enumerate the
missing
requirements
>Complete –
Issue
acknowledgemen
t receipt
containing unique
ID No., name and
designation of
responsible
officer/ employee,
date and time of
receipt
• Retrieve the
requested
documents,
inform the
client if
40 | P a g e
records are
not available.
If available,
inform client
(through email
address
provided) on
the scheduled
date to pick-up
documents
requested.
• Issue Order of
Payment and
advise client to
pay the
corresponding
fee
2. Pay the 2.1 Validate with Cashier

correspondin the Cashier if
g fee online or payment was
through bank received
deposit and 2.2 Process
submit proof payment and
of payment issue OR;
(online receipt record OR
or deposit
slip) through • Reproduce
email. * the requested
records
3. Receive the 3. Mail the Action Officer
document requested
requested documents using
the self-
addressed
stamped
envelope or
Prepaid Pouch
provided by the
client.
TOTAL Appointment – One (1)

PHP 30; working day
upon receipt of
Service complete
Card/Record - documents
PHP 40.00
41 | P a g e
CSC Records- Above cited
PHP10.00/pag number of
e working day
may be
CSC extended only
Issuances/ once for the
resolutions- same number
PHP10.00/pag of days
e pursuant to
Rule VII, Sec.
3(b) of JMC
Authenticated No. 2019-001
copies of on the IRR of
Certificate of RA 11032.**
Attendance to
L&D
Interventions-
PHP10.00
* Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
notified.
42 | P a g e
9. Handling of queries/ request for assistance on Civil Service
Matters (Walk-in and Online)
Public Assistance and Information Office (PAIO) provides general information on civil
service matters and handles requests for assistance on CSC services.
Office or Division: Public Assistance and Information Office, Central Office

Transaction:
Who may avail: General Public

None
FEE
S
PERSON
CSC TO PROCESS
CLIENT STEPS RESPONSI
ACTIONS BE ING TIME
BLE
PAI
D
(WALK-IN)
•Get queuing number and wait for • Assign PAIO

it to be called. client Action
reference Officer
number
•Inform the Action Officer and attend
regarding the query or request to client's
for assistance. For complex inquiry
concern, fill out the customer • Provide
request form. reply to
simple
queries/
request for
assistance.
For
complex
concern,
advise the
43 | P a g e
customer
to fill out
the request
form.
• Prepare (CSC
and send a Office/Other
referral government
letter to the agencies
concerned receiving
office the concern)
within three
working
days.
(The
receiving
office will
provide
concrete
action to
the
customer/P
AC. If
request is
denied/
disapprove
d – the
receiving
office will
send a
written
notice
citing the
ground for
denial/
disapprova
l of the
request.)
• Fill-out a Customer Feedback 4. Request

and Satisfaction Survey (CFSS) the
customer
to fill out
the CFSS
(ONLINE) • Assign CSC CO-
• Send the complete details customer CCB Agent
of the feedback to reference
email@contactcenterngbay number.
an.gov.ph.
44 | P a g e
• Evaluate
• Upon receipt of the reply, fill complete
out the Customer Feedback ness of
and Satisfaction Survey. the
informatio
n
provided
and
request
additional
informatio
n when
necessar
y.
• Provide
reply to
simple
concerns.
For (CSC
complex Office/Other
concern, government
acknowle agencies
dge receiving
receipt of the concern)
the email
and
advise
customer
that the
matter will
be
referred
to the
appropria
te office.
• Prepare
and send
a referral
letter to
the
concerne
d office
within
three
working
days.
(The
receiving
office will
45 | P a g e
provide
concrete
action to the
customer/PA
C. If request
is denied/
disapproved
– the
receiving
office will
send a
written notice
citing the
ground for
denial/
disapproval
of the
request.)
TOTAL Non Three (3)
e working
days
Above cited
number of
working
days may
be
extended
only once
for the
same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001
on the IRR
of RA
11032.*
notified.
46 | P a g e
10. Issuance of Certificate of Accreditation and Resolution of
Accreditation to the Employees’ Organization (EO)
A registered employees’ organization enjoying majority support of the agency’s rank-and-

file employees may seek accreditation as the Sole and Exclusive Negotiating Agent
(SENA) on terms and conditions of employment not fixed by law.
The accreditation process starts with the receipt of documents from IRMO, which are
subsequently evaluated by the action officer using the Process on Employees Association
and Recognition System (PEARS) for compliance with the requirements set under
Executive Order No. 180. If fully compliant, the Human Resource Relations Office
(HRRO) prepares the Resolution for ratification of the Commission and Certificate
of Accreditation for signature of the Chairperson of CSC.
Office or Division: Human Resource Relations Office (HRRO), Central

Office
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs,
WDs, SUCs, LUCs)

Original and scanned copy of the
following documents:
• Sworn Petition for Accreditation signed Employees’ Organization
by a majority of the rank-and-file
employees in the negotiating unit it
seeks to represent. Every page of the
document which contains the
employees' signatures must have a
heading indicating the purpose. The
form, contents, and supporting
documents of the petition must: (a) be
in writing, verified under oath by the
President of the employees'
organization and (b) state that the
petitioner is a duly registered
employees' organization;
• Certification of the President of the
employees’ organization stating: (a) Employees’ Organization
that the employees whose names and
47 | P a g e
signatures appearing in alphabetical
order in support of the petition
constitute majority of the total number
of rank-and-file employees in the
negotiating unit; and (b) that the
accuracy and authenticity of the
names and signatures of the
employees appearing in the petition
for accreditation, and that the list of the
names are devoid of duplicate/double
entries;
• Certification from Human Resource
Management Officer / Administrative Concerned Agency
Officer as to the total number of rank-
and-file employees in the agency;
• Current/most recent original copy of
the Certification from the Department DOLE-BLR
of Labor and Employment – Bureau of
Labor Relations (DOLE-BLR) that the
employees’ organization seeking
accreditation is the only registered
employees’ organization in the
negotiating unit and that no other
employees’ organization in the same
negotiating unit is seeking registration;
• Accreditation fee (Php 750.00). If
payment is through postal money
order, check or through cash deposit Employees’ Organization
with the Landbank of the Philippines,
the same should be payable to the
Civil Service Commission; and
• Sworn report on the presence/
absence of opposition to the petition
for accreditation with inclusive dates Employees’ Organization
and places of posting. (To be
submitted after compliance with the 10
calendar days posting requirement of
the (a) Notice of Petition for
Accreditation, (b) Notice to Oppositor
(c) Certified Copy of Sworn Petition for
Accreditation with majority support
signatures of rank and file employees).
48 | P a g e
FEES TO PROCESSIN PERSON
CLIENT STEPS CSC ACTIONS
BE PAID G TIME RESPONSIBLE
1. Online Filing 1. Retrieve Action Officer
of Application scanned copy
of petition for
Submit/send accreditation
scanned copy of with scanned
petition for copy of
accreditation supporting
with scanned documents
copy of sent by the
supporting client
documents for 2.Preliminarily
initial/preliminar evaluate
y evaluation*. petition, check
completeness
, compliance
and
authenticity of
submitted
documents.
Any Deficiency
- Inform
applicant or
requesting party
and enumerate
the missing
requirements
No Deficiency –
Advise client to
submit original
copies of
supporting
documents and
pay appropriate
fee
Issue order of
payment to client
and refer to the
cashier for
payment.
2. Pay to the 2. Process OFAM Cashier
Cashier payment and
issues OR.
3. Submit • Receive and IRMO Receiving
Petition and record Officer
original petition and
copies of original copy
49 | P a g e
supporting of supporting
documents to documents
IRMO from client.
*IRMO to
transmit
documents to HRRO
HRRO for Receiving
processing Officer
3.2 HRRO
receives and
records Director III/IV
documents
from IRMO
3.3 Assign
documents to
Registration, Division Chief
Accreditation
and CNA
Registration
Division
(RACD)
3.4 Receive the

petition and
documents
and records
the same in
the Logbook/
Database of
Received and
Released
Documents. HRRO Action
After which Officer
the DC
assigns the
Petition for
Accreditation
and Records
for
processing to
the
designated
Action Officer
(AO).
3.5 The AO
evaluates and
50 | P a g e
determines
the
completeness
and
authenticity in
form and
content of the
petition for
accreditation
using
PEARS.
4. Receive the 4. If the HRRO Action
(a) Notice of documents Officer/Division
Petition for conform to Chief/Director
Accreditation, the standard III/Director IV
(b) Notice to and are
Opposition; complete, the
and (c) HRRO
Certified Copy through the
of Sworn RACD sends
Petition for to EO: (a)
Accreditation Notice of
with majority Petition for
support Accreditation
signatures of , (b) Notice to
rank and file Opposition;
employees for and (c)
posting in the Certified
agency’s Copy of
conspicuous Sworn
places for 10 Petition for
calendar days. Accreditation
with majority
support
signatures of
rank and file
employees
for posting in
the agency’s
two (2) most
conspicuous
places for 10
calendar
days.
5. Submit the 5.1. Accepts HRRO Action
Sworn Report records and Officer/Receivin
on the send request g Officer
Presence/ for verification
Absence of to DOLE-BLR
Opposition to whether there
51 | P a g e
Petition for is a
Accreditation Certification
with places Election (CE)
and inclusive filed by
dates of another
posting to registered
HRRO. Employees'
Organization HRRO Action
(EO) against Officer
the Petitioner
EO in the a. Resolution for
same approval and
Agency. ratification by the
Honorable
5.2 Upon receipt Commission.
of DOLE
Verification, b. Certificate of
the HRRO- Accreditation to
RACD be signed by the
prepares the CSC
Resolution for Chairperson
ratification by (per Amended
the IRR of EO No.
Commission 180, s. 1987)
and
Certificate of
Accreditation
for signature
of the CSC
Chairperson.
5. 3 Signing of
Certificate of
Accreditation
and
Resolution.
• Receive the • Once signed HRRO Action
Certificate, and approved Officer/Releasin
Resolution by the g
and Letters Chairperson, Officer/Division
the RACD Chief/Director
prepares and III/Director IV
sends
congratulator
y letters and
releases
Certificate of
Accreditation,
Resolution to
Employees'
52 | P a g e
Organization,
Agency and
CSC
Regional
Office for the
award of the
Original
Certificate of
Accreditation
and
Resolution.
If denial of
application/
request - Send
written
explanation
and grounds
for such denial
is based.
If disapproved -
Send a formal
notice and cite
any violation of
the law
TOTAL PHP750.0 Twenty (20)
0 working days
from receipt of
DOLE
verification
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
*Petition for accreditation may be submitted online. Documentary requirements and proof of payment
maybe scanned/submitted and sent through email.
53 | P a g e
notified.
54 | P a g e
11. Issuance of Certificate of CNA Registration
The Collective Negotiation Agreement (CNA) forged between the agency’s management
and the accredited employees‘ organization is evaluated for compliance to documentary
requirements prior to issuance of certificate of registration signed by the Chairperson of
CSC.
The process starts with the receipt of documents from IRMO. The documents are
evaluated by the action officer using the PEARS as to compliance with the requirements
set forth in Executive Order No. 180. If found compliant, the Certificate of Registration is
prepared for signature of the Chairperson of CSC.
Office or Division: Human Resource Relations Office (HRRO), Central

Office
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs,
SUCs, LUCs)

Original and Scanned copy of the following
documents: • Employees’
• Four (4) notarized original copies of the signed CNA Organization
(to be filed with the CSC-HRRO within ninety (90)
calendar days after its execution). • Employees’
• Original copy of a statement that the signed CNA was Organization
posted in at least two (2) most conspicuous places in
the principal address of the agency and all its regional
offices/branches, if any, for at least seven (7) calendar
days before its ratification. (It should be sworn,
notarized and the places and inclusive dates of • Employees’
posting must be indicated). Organization
• One (1) Sworn/notarized original copy of the proof of
ratification of the signed CNA e.g. Resolution bearing
the names of employees and ratifying signatures by
the majority of the rank-and-file employees in the
negotiating unit (Every page must contain a heading
stating the purpose for which the signatures are
intended). • Concerned Agency
55 | P a g e
*The above-stated documents must be certified under oath
by the Secretary of the Association and attested to by the
President.
• Original copy of certification from the Human • Employees’
Resource Management Officer / Administrative Organization
Officer as to the total number of rank-and-file
employees in the agency (This will determine if the
majority support requirement has been met).
• Certified true copy of the Certificate of Accreditation.
PERSON
FEES TO PROCESSI
CLIENT STEPS CSC ACTIONS RESPONSIB
BE PAID NG TIME
LE
1. Online Filing 1.Retrieve HRRO Action
of Application application for CNA Officer
Registration
Submit/email scanned copy of
application for supporting
CNA documents sent by
Registration the client
together with
scanned copy 2. Preliminarily
of complete evaluate application,
supporting check
documents for completeness,
initial/prelimin compliance and
ary evaluation. authenticity of
submitted
documents.
Any Deficiency -
Inform applicant or
requesting party and
enumerate the
missing
requirements
No Deficiency –
Advise client to
submit original
copies of supporting
documents and pay
appropriate fee
>Issue order of
payment order and
refer to the cashier
for payment.
56 | P a g e
2. Pay to the • Process OFAM –
Cashier payment and Cashier
issue Official
Receipt to client
3. Submit • Accept and IRMO
original copy record original Receiving
of CNA copy of CNA Officer
Registration Registration and
with supporting
supporting documents from
Documents to client
IRMO
• IRMO transmits IRMO
the documents to Releasing
HRRO Officer
• Accept and
record HRRO
documents from Receiving
IRMO Officer
• Assign
documents to Director III/IV
HRRO-RACD.
• Receive the
application for Division Chief
CNA
Registration and
documents and
records the same
in the
Logbook/Databa
se of Received
and Released
Documents and
after which
assigns the
Application for
Registration of
CNA and
Records for
processing to the
designated
Action Officer HRRO Action
(AO). Officer
• Evaluate and
determine the
completeness in
57 | P a g e
form and content
of the application
for registration of
CNA by ensuring
that the
application is
sworn and
conforms to
statutory and HRRO Action
legal Officer/
requirements Division
using PEARS. Chief/Director
III/Director IV
• If the application
for registration of
CNA and
documents are
complete and
compliant with CSC
the Chairperson
requirements, (per Amended
the AO prepares IRR of EO No.
Certificate of 180, s. 1987)
CNA
Registration for
signature of the
Chairperson.
• Signing of
Certificate of
CNA
Registration
• Receive the • Once signed and HRRO
Certificate of approved by the Releasing
CNA Chairperson, the Officer/Action
HRRO-RACD Officer/
prepares and Division
sends Chief/Director
congratulatory III/Director IV
letters and
releases
Certificate of
CNA
Registration to
Employees'
Organization
(EO), Agency
and CSC
Regional Office
for the award of
58 | P a g e
the Original
Certificate of
CNA Registration
to the EO.
If denial of
application/requ
est - Send written
explanation and
grounds for such
denial is based
If disapproved -
Send a formal
notice and cite
any violation of
the law
TOTAL PHP1,000. Twenty (20)
00 working days
from receipt
of complete
documents
from IRMO
Above cited
number of
working days
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**
*Documentary requirements and proof of payment maybe scanned/submitted and sent through email.
notified.
59 | P a g e
12. Response to Job Applications
This describes the procedures employed by the Office for Human Resource Management
and Development (OHRMD) in handling job applications submitted by individuals who are
interested to join the CSC workforce.
Office or Division: Office for Human Resource Management and

Development, Central Office

Application letter with complete set of requirements,
as follows:
• Fully accomplished Personal Data Sheet (CS • Downloadable from the
Form No. 212, Revised 2017) with ID picture CSC website
taken within the last 6 months 3.5 cm x 4.5 cm (www.csc.gov.ph)
(passport size); the PDS should be subscribed
and sworn to before the highest ranking HRMO
in the agency, any officer authorized to
administer oath, or a notary public;
• Work Experience Sheet (if applicable);
• Scanned copy of performance rating of at least • Downloadable from the
VS in the last rating period (if applicable); CSC website
• Scanned copy of certificate of eligibility/rating/ (www.csc.gov.ph)
license; and
• Scanned copy of Transcript of Records.
FEE
PERSON
S TO PROCESSIN
BE G TIME
E
PAID
1. Submit application 1.Receive/Retriev Principal:
letter*(through email) e application Chief HRS of
together with the documents sent TARD
complete set of by the applicant Alternate:
requirements (items a and forward the Supervising
to e), addressed to: application to HRS of TARD
the Action
Officer (AO) in-
60 | P a g e
Acting Dir. IV charge of the
Rosalita B. Rances- vacancy
Petaca
Office for Human 2. Preliminarily
Resource assess TARD AO
Management and completeness
Development of document/s
Civil Service
Commission >Deficient -
Constitution Hills, Inform applicant
1126, Quezon City of any deficiency TARD AO
and enumerate
Email address: the missing
[email protected] requirements
h
>Complete –
Issue
acknowledgemen
t receipt
containing unique
ID No., name and
designation of
responsible
officer/ employee,
date and time of
receipt
3. Evaluate
qualification of
the applicant vis-
à-vis the Principal:
qualification Chief HRS of
standards (QS) TARD
of the vacancy
Alternate:
4. Draft a letter Supervising
reply informing HRS of TARD
the applicant of
the status of
his/her
application, if:
• Meeting QS
• Not meeting
QS
5.Review draft
letter reply
61 | P a g e
6.Approve letter
reply
Principal:
Director IV
Alternate:
• Send letter Director III
reply to
applicant
through email
TARD AO
TOTAL None Three (3)

working days
upon receipt
of complete
documents
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Applicants may opt to send applications through snail/registered mail, courier or hand carry.
notified.
62 | P a g e
CSC Regional Office Services
63 | P a g e
1. Publication of Vacant Positions in the Government
Vacant positions in the career service, including vacant executive/managerial positions
in the second level that are authorized to be filled, together with their corresponding
qualification standards and plantilla item numbers, shall be published and posted in
three (3) conspicuous places. All agencies shall submit a list of their vacant positions
in electronic and printed copies to the CSC FO concerned. The printed copy shall be
posted by the CSC FO in its bulletin board. The electronic copy shall be forwarded to
the CSC RO concerned which shall publish the same in the CSC Bulletin of Vacant
Positions in Government in the CSC website.
Office or Division: Public Assistance and Liaison Division, CSC RO

SUCs, LUCs)

List of Vacant Position authorized to be CSC RO/FO
filled and their corresponding
qualification standards and plantilla
item numbers (CS Form 9 Revised
2018) in electronic and printed copies
FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. FO submits CS • Download Action Officer,
Form 9 in and review Public
electronic copy to the CS Form Assistance and
CSC RO through 9 Liaison Division
email • Publish the
same in the
CSC Bulletin
of Vacant
Positions in
the
Government
in the CSC
website
64 | P a g e
TOTAL None One (1)
working day
upon receipt of
complete
documents
(cut off time is
12:00 nn of
Wednesday for
request
received from
12:00 nn of
Friday to 12 nn
of Wednesday;
and 12:00 nn
of Friday for
those received
from 12 nn
from
Wednesday to
12:00 nn of
Friday)
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
65 | P a g e
3. Request for Certified True Copy (CTC) of CSC RO Decisions/
Resolutions
Upon request, the LSD issues certified true copies of CSC RO Decisions/Resolutions to
concerned parties or their authorized representatives.
Office or Division: Legal Services Division, CSC RO

Transaction: G2B – Government to Businesses
a. Concerned parties involved in the case;
Who may avail:
b. Authorized representative of the concerned party;
c. Authorized Liaison Officer of the agency; and
d. Courts and administrative bodies exercising quasi-judicial or
investigative functions by means of the compulsory process
of subpoena duces tecum, in aid of investigation and/or

By concerned parties involved
1. Accomplished LSD Request Form • LSD, CSC RO
• Downloadable from the CSC

website (www.csc.gov.ph)
2. Scanned copy of at least one ID card (front
and dorsal side) of the requesting party,
valid (not expired) on the date of
• Philippine Identification (PhilID) or National PSA
ID
• Passport; DFA
66 | P a g e
• SSS ID; SSS
with picture);

number);
party resides
Office
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam
By authorized representative of the parties

concerned, authorized Liaison Officer of
agency
• accomplished LSD Request Form; LSD, CSC RO
• scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal side) COMELEC, School, PAG-IBIG, Post
of the concerned party; Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA
• authorization letter from the requesting Party availing of the service
concerned party; and
• scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal side) COMELEC, School, PAG-IBIG, Post
of the representative/Liaison Officer Office, PSA, CSC, BIR, PNP, NBI,
67 | P a g e
PERSON
E
1. Online 1.1 Retrieve request Action Officer
Filing of and scanned copy of
Request documentary
requirements sent
Submit/ by the client
send request
and scanned 1.2 Preliminarily assess
copy of completeness of
documentary request form and
requirements supporting
as indicated document/s
above to- >Deficient - Inform
requesting party of
any deficiency by
(insert here issuing a
email Compliance letter
address of through email
CSC RO) enumerating the
missing
requirements
>Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
employee, date and
time of receipt
requested
documents and
issue order of
payment through
email and advice
client to pay
corresponding fee; if
the requested
documents are not
clients
1.4 Inform client Action Officer
(through email
schedule an
appointment through
the Online
Registration,
68 | P a g e
Scheduling and
Appointment
System (ORAS),
and to bring his/her
valid ID and printed
copy of the email
confirmation on the
day of the
appointment.
2. Pay the 2.1 Process payment Cashier
correspondin and issue OR
g fee/s online
or through • Record the OR No.;
bank deposit Photocopy/ Action Officer
and submit reproduce and
proof of certify the requested
payment documents.
(online
receipt or • Scan and redact
deposit slip) personal
through information (if
email. ** request is for
research/reference
purposes)
3. Receive 3. Release the CTC of Action Officer
the CTC of CSC
CSC Decisions/Resolutio
Decisions/ ns to client
Resolutions
TOTAL PHP10.0 Two (2)
0 per hours/
page for transaction
CTC
Three (3)
PHP3.00 working days
per page for those that
for require
photocop redaction of
y only not personal
CTC information
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
69 | P a g e
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.***
*Request may be filed online.
**Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO, (insert
Back Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve
as basis for the issuance of Official Receipt.
notified.
70 | P a g e
3. Request for Certified True Copy (CTC)/Photocopy of Case Records
Upon request, the LSD issues certified true copies of case records to be used for specific
purposes. These refer to records of administrative cases decided or currently pending
for decision/resolution by the CSC Regional Office.
records;
Administrative Officer of the Agency to which the
judicial or investigative functions by means of the
compulsory process of subpoena duces tecum, in aid of
the determination or resolution of pending cases.

1. Accomplished LSD Request Form LSD, CSC RO
valid (not expired) on the date of transaction,
as follows:
ID
• Passport; DFA
• SSS ID; SSS
with picture);
71 | P a g e
number);
party resides
Office
(ACR I-CARD) ; and
agency
1. Accomplished LSD Request Form; LSD, CSC RO
2. Scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal COMELEC, School, PAG-IBIG, Post
side) of the concerned party; Office, PSA, CSC, BIR, PNP, NBI,
3. Authorization letter from the requesting Party availing of the service
4. Any valid original government-issued ID of LTO, DFA, PRC, SSS, GSIS,
the representative/Liaison Officer. COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,
72 | P a g e
CLIENT FEES TO PROCESSIN PERSON
CSC ACTIONS
STEPS BE PAID G TIME RESPONSIBLE
1. Online 1.1 Retrieve request and Action Officer,
Filing of scanned copy of LSD
Request documentary
requirements sent by
Submit/send the applicant
request and 1.2 Preliminarily assess
scanned completeness of the
documentary documents attached to
requirements the request, if:
as indicated • Incomplete - Inform
above to- requesting party of
any deficiency by
(insert CSC issuing a Compliance
RO email letter through email
address enumerating the
here) missing requirements
acknowledgement
receipt containing
unique ID No., name
and designation of
employee, date and
time of receipt
1.3 Inform client
(through email address
provided)-
>to set an appointment
through online
appointment system
adopted by the CSC RO
>on the scheduled date to
pick-up documents
requested and to bring
his/her valid ID and
printed copy of the email
of confirmation
1.4 Retrieve the requested

records, issue order of
payment and advise
client to pay
corresponding fee, if
records are available
If records are not

73 | P a g e
client that requested
records are not available.
2. Pay 2.1 Process payment and Cashier
correspondin issue OR
g fee/s online
or through • Record the OR No. Action Officer,
bank deposit LSD
and submit • Photocopy/reprodu
proof of ce and certify the
payment requested
(online documents.
receipt or
deposit slip)
through
email. *
3. Receive CTC 3. Release CTC of case Action Officer,
of case records to client LSD
records
TOTAL PHP10.00 Three (3)
per page working days
for CTC upon receipt
document of complete
s documents
PHP3.00
per page Above cited
for number of
photocopy working days
only not may be
CTC extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO, (insert Back
Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as basis
for the issuance of Official Receipt.
**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and
final date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can
be in the form of electronic or scanned signature.3) In the event, that securing a written notification and
acknowledgement from the client is not feasible, other means of communication such as, but not limited to,
emails and/or short message service (SMS) can be done to ensure that client is properly notified.
74 | P a g e
4. Issuance of Certificate of No Pending Administrative Case (Walk-in,
Optional)
The Certificate of No Pending Administrative Case is requested by a government
official/employee as a requirement for promotion and other related transactions.

Who may avail: Government officials and employees and other
authorized individual/officer

1. CSC Request Form for Certificate of No ▪ Downloadable from the CSC
Pending Administrative Case Form website (www.csc.gov.ph) and at
[email protected]
▪ LSD, CSC RO
agency
1. Accomplished CSC Request Form;
2. At least one ID card of the requesting party,

ID
• Passport; DFA
• SSS ID; SSS
75 | P a g e
with picture);
number);

resides
Office
party resides
(ACR I-CARD) ; and
3. Authorization letter from the requesting Requesting party

4. Any valid original government-issued ID of LTO, DFA, PRC, SSS, GSIS,
the representative/Liaison Officer. COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,

1.Submit 1.1 Accept and
accomplished preliminarily
request for assess Action Officer,
Certificate of completeness of Legal Service
No Pending documents Division, CSC
Administrative attached to RO – For
Case form request, if request at the
and one (1) CSC ROs
valid original • Incomplete -
government- Inform requesting
issued ID. party of any
deficiency by
76 | P a g e
issuing a
Compliance Letter
enumerating the
missing
requirements
• Complete –
Issue
acknowledgement
receipt containing
ID No., name and
designation of
responsible
officer/ employee,
date and time of
receipt
• Issue charge slip
and advise client
to pay to the
Cashier
• Process request
2.Pay (to the 2.1 Process payment Cashier
Cashier) and issue OR
corresponding
fee/s or through 2.2 Record the OR
online/bank No.; Process
deposit and request Action Officer
submit proof of
payment (online
receipt or
deposit slip)
through email. *
3.Receive the 3. Release the Releasing
Certificate Certificate Officer

working day
(1-15
certificates);
Three (3)
working days
(16-45
certificates);
Seven (7)
working days
77 | P a g e
(exceeding 45
certificates)
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO, (insert
Back Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
serve as basis for the issuance of Official Receipt.
notified.
Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on
Waiver of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.
78 | P a g e
5. Issuance of Certificate of No Pending Administrative Case (through
The Certificate of No Pending Administrative Case is requested by a government
official/employee as a requirement for promotion and other related transactions.

Transaction:
Who may avail: Government officials and employees and other authorized
individual/officer

1. Request for Certificate of No Pending Downloadable from CSC website
Administrative Case Form; (www.csc.gov.ph)
2. Self-addressed stamped envelope or Post Office or Private Courier

Pouch, and Postal Money Order (PMO) or Services; LBP
copy of proof of payment (electronic
receipt or deposit slip paid to CSC
Regional Office Land Bank Account); and


ID
Permit;
• Passport; DFA
• SSS ID; SSS
79 | P a g e
type with picture);
PhilHealth number);
resides
Office
only beginning May 3, 2015 CSE-PPT. took the exam
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
1. Send • Accept and LSD Action
accomplished preliminarily Officer
Request for assess
Certificate of No completeness
Pending of submitted
Administrative documents to
Case form and the request, if
self-addressed
stamped envelope • Incomplete
or Pouch, and - Inform
Postal Money requesting
Order (PMO). party of any
deficiency by
For online issuing a
request*, copy of
Compliance
accomplished form
Letter
and proof of
payment such as enumerating
electronic receipt,
80 | P a g e
screenshot of bank the missing
transfer, or deposit requirements
slip, whichever is
applicable/availabl • Complete – Issue
e. Send it through acknowledgeme
the following email nt receipt
address: containing ID
No., name and
(insert CSC RO designation of
email address) responsible
officer/
employee, date
and time of
receipt
• Check if PMO
is worth
P100.00/validat
e with the
Cashier if the
bank
transfer/online
payment was
received.
• Process
request
If disapproved/
denial of
application/reque
st – Provide
notice stating the
reason for the
disapproval/denial
, through contact
details provided
2. Receive the 2. Using the self- LSD AO
Certificate** addressed
stamped
envelope, mail
the Certificate;
send a copy of
the Certificate
to the client’s
email address
0 working days
(1-15
certificates);
81 | P a g e
Seven (7)
working days
(not
exceeding 45
certificates);
Fourteen (14)
working days
(exceeding 45
certificates)
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.***
* For online request, client may opt to deposit the corresponding fee through the official Bank Account of
the CSC RO (Insert Bank Account No.) and send a scanned duplicate copy of the Deposit Slip, via email
or Messenger to serve as basis for the issuance of Official Receipt.
**The certificate will be mailed using the self-addressed stamped envelope/or through email.
notified.
Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver
of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.
82 | P a g e
6. Online Processing of Examination Application (CSE-Pen and Paper
Test- Professional and Sub-Professional Level)
An individual wishing to take the CSE-PPT Professional and Sub-Professional to acquire
the appropriate civil service eligibility needs to fill out an application form. This provides
vital information about the applicant and his/her qualification to take the examination.
Office or Division: Examination Services Division (ESD)

Who may avail: • Filipino Citizen, at least 18 years old, and of good moral
character, has no criminal record, or has not been
convicted by final judgment of an offense or crime
involving moral turpitude as indicated at the back of CS
Form 100 rev. Sept 2016: or disgraceful/immoral
conduct, dishonesty, exam irregularity, drunkenness or
addiction to drugs.
• Has not been dishonorably discharged from military
service, or dismissed for cause from any civilian position
in the government.
• Must have not taken the same level of career service
examination, regardless of mode, within three (3)
months from the last examination taken.
CHECKLIST OF WHERE TO SECURE

REQUIREMENTS
1. Fully accomplished application Application Form is available FREE OF
form (Revised CS Form No. 100). CHARGE at any CSC office or may be
The spaces for “Signature of downloaded from the CSC website
Applicant” and “Right (www.csc.gov.ph)
Thumbmark” on the form should
be left blank. These shall be
accomplished in the presence of
the CSC processor.
83 | P a g e
2. Four (4) copies of identical pictures Photo-printing services/photo studio
with specifications as follows:
a. Philippine passport size (4.5cm x

3.5cm or 1.78 inches by 1.4 inches)
compliant with the specifications
listed in the application form;
• Original and photocopy of any valid

ID containing applicant’s clear
picture, date of birth signature, and
signature of Authorized Head of the
issuing agency as prescribed in CSC
MC No. 2, s. 2018 as follows:

National ID

License (LTO O.R. must be
presented together with old Driver’s
License; O.R. alone is not
• Passport; DFA
• SSS ID; SSS
name, clear picture, signature, and
PhilHealth number);
resides
resides
84 | P a g e
Implemented only beginning May 3, the exam
2015 CSE-PPT.
FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1.Secure 1.1 Accept and Action Officer
application form or preliminarily
download the same assess
from the CSC completeness
website of application
(www.csc.gov.ph) requirements
and submit >Incomplete -
accomplished Inform requesting
application form party of any
(without affixing deficiency by
signature and issuing a
thumbprint), and Compliance Letter
proof of payment enumerating the
such as electronic missing
receipt, screen shot requirements
of bank transfer, or through contact
deposit slip, details provided
whichever is >Complete –
applicable/available Issue
and send it through Acknowledgement
the following email Receipt containing
address: unique ID No.,
name and
(insert CSC RO designation of
email address) responsible
officer/ employee,
date and time of
receipt through
contact details
provided
1.2 Verify
examination
records of
applicant through
Database of
Individuals Barred
from Entering
Government
Service and
Taking Civil
Service
85 | P a g e
Examinations
(DIBAR) System.
If applicant is
qualified to take
examination,
return application
form and advise
client to pay the
examination fee to
the cashier.
If applicant is not
qualified, inform
applicant of the
reason for the
disqualification,
and return the
application form.
2.Pay the Process payment Cashier/
examination fee and issue OR; Deputized
online or through record OR Cashier
bank deposit and
submit proof of Inform client
payment (online through email
receipt or deposit address provided
slip) through email. to schedule an
* appointment
through the Online
Registration/
Appointment
system adopted
by the Region,
and to bring
his/her valid ID
and other
requirements
together with the
printed copy of the
email confirmation
on the day of the
appointment.
3. In the presence Require applicant Action Officer
of the Action to properly affix
Officer, affix signature and
signature and thumbmark.
thumbprint on
the processed Give examination
application form. receipt slip and
Examinee Guide
86 | P a g e
TOTAL PHP One (1)
500.00 working day
upon receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
Back Account No.) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
notified.
During the scheduled date of transaction, client must submit the fully accomplished Form/s together with
the required documents.
87 | P a g e
7. Issuance of Certificate of Eligibility (CSE- PPT) Printed on Security
Paper
The Certificate of Eligibility (COE) is an official document bearing the passing results of
the career service examinations, for professional and subprofessional levels. This is
required when the passer is appointed to a position requiring the same.
Office or Division: Examination Services Division (ESD), CSC RO

Who may avail: Those who passed the CS Professional and
Subprofessional Examinations and will claim the
certificate for the first time*


National ID
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);
PhilHealth number);
88 | P a g e
party resides
Office

(Note: Expired ID cards, which shall be

used as a last resort, may be accepted
provided that, an expired ID card shall be
accepted only within, and until the end of,
the year the ID card is expiring.)
2. One (1) piece picture with complete nametag Photo Imaging establishments
(preferably the picture used at the time of
examination), compliant with the
specifications listed in the ERRF.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Fill-out the 1.1 Inform the ESD Action
Client Logbook client to wait Officer
and present for his/her
valid ID and name to be
picture with called
complete
nametag • Verify the
(preferably the identity of the
picture used at client by
the time of comparing
examination). the valid ID
and the
picture
presented
89 | P a g e
with the
picture and
signature
appearing on
the Picture
Seat Plan
accomplished
during the
exam.
• After
evaluation,
ask the client
to indicate the
serial number
of CoE and
sign the copy
of the
Register of
Eligibles.
2. Paste picture on 2.1 Photocopy ESD Action

the Certificate Certificate of Officer
of Eligibility and Eligibility
affix signature
on the space • Ask the client
provided for in to sign the
the Certificate photocopy of
of Eligibility. the
Certificate of
Eligibility as
proof of
receipt
thereof and
affix the
official seal
of the CSC
on the
original copy
of the
Certificate.
• Request
client to
accomplish
E-6 form.
3. Receive 3. Release the ESD Action

Certificate of Certificate of Officer
Eligibility and Eligibility to the
90 | P a g e
submit client and
accomplished accept the
E-6 form* accomplished
E-6 Form
TOTAL None One (1)

working day
upon receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*The eligible is required to PERSONALLY request for his/her CoE. Authorized representatives are not
allowed to transact on behalf of the eligible.
notified.
91 | P a g e
8. Computerized Examination (COMEX)
This is an internet-based system that allows a registered user to reserve a slot for a
particular examination, including the preferred date and time of personal appearance at
the CSC, date and time of examination, and the examination venue. An individual
wishing to take the COMEX needs to fill out an application. This provides vital
information about the applicant.
Office or Division: Examination Services Division (ESD in CSC ROs I-IV, VI-
VIII, X, XII, NCR, CAR, and Caraga)
Type of G2G – Government to Government
Transaction: G2C – Government to Citizens
character;
• Has no criminal record, or has not been convicted by final
judgment of an offense or crime involving moral turpitude as
indicated at the back of CS FORM 100 rev. Sept 2016: or
disgraceful/immoral conduct, dishonesty, exam irregularity,
drunkenness or addiction to drugs;
• Has not been dishonorably discharged from military service,
or dismissed for cause from any civilian position in the
government;
• Has not passed the level of examination applied for; and
• Has not taken the same level of career service examination
within the last three (3) months immediately preceding the
date of examination applied for.

1. Copy of COMEX ‘slot reservation’ Applicant’s e-mail
confirmation email, indicating date, time and
venue of personal appearance (if available);
2. Original and photo copy of any valid ID
containing Applicant’s clear picture, date of
birth signature and signature of Authorized
Head of the issuing agency as prescribed in
CSC MC No. 2, s. 2018 as follows:

National ID
92 | P a g e
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);

PhilHealth number);
party resides
Office
Note: (a) All other ID cards not included
in the above list shall not be accepted.
(b) As a last resort, expired ID card may
be presented/submitted during
filing/processing of application, provided
that, the expiry date of the ID card is
within the preceding months of the year
reckoning the date of filing/processing of
application.
3. For applicants without date of birth in their

ID card/s, original and photocopy of Birth
93 | P a g e
Certificate issued by the Philippine Statistics
Authority, or the Local Civil Registry printed
on security paper; and
4. For applicants holding dual citizenship

under R.A. 9225, original and photocopy of
Certification of Retention/Re-acquisition of
Philippine Citizenship issued by the Bureau
of Immigration.
FEES
PERSON
TO PROCESSIN
BE G TIME
E
PAID
Computerized Examination System Stage 1: Examination Account
Registration
1. Client Access the 1. System
COMEX website validates age
online and signs up and
to create a COMEX citizenship of
user account the registrant,
(Suggested Format records
for Examinee account
identification by information
region/exam type, details and
clients should be sends
instructed that confirmation
username accounts email.
in prescribed format
-
Based on
RO5_PROF_PEDR
system
O);
response
2. Client opens 2.1 System
time
COMEX activates the
confirmation email user account.
and activates
COMEX account NOTE:
through System
corresponding shall send email
activation link; and notices of
examination
NOTE: Registrants may schedules and
login to COMEX to view/ announcements
update/edit account to successful
information. Registrants registrants, who
may also print the agreed to receive
corresponding form. said notices.
2.2. System
displays the
list of online
94 | P a g e
offerings and
‘Slot
Reservation’
confirmation
page
NOTE: If
qualified, system
allows
reservation;
otherwise, blocks
the reservation.
3. Client opens COMEX 3. System sends
confirmation email ‘Slot
and activates Reservation’
COMEX account confirmation
through email
corresponding indicating
activation link. details of
preferred
examination
such as date
and time of
examination,
and personal
appearance.
If denial of
application/reque
st -
Send written
explanation and
grounds for such
denial is based
If disapproved -
Send a formal
notice and cite
any violation of
the law.
Computerized Examination System Stage 2:

Examination Slot Confirmation and Actual Test
1. Accesses the 1.1 System
COMEX website authenticates Based on
online and logs in to username and system
the system; password response
2.Views examination 2.1System time
schedules or online displays the
95 | P a g e
offerings through the list of online
examination offerings
schedule tab; based on
examination
Note: Applicants access schedule
COMEX website and provided by
reserve slot during the CSC CO
scheduled reservation (ERPO)
date
3.Selects desired 3.1 System
examination schedule displays the’
from among the list of Slot
online offerings, clicks Reservation’
the ‘reserve a slot’ confirmation
button, and types the page.
CAPTCHA code; and
3.2 System
NOTE: Applicant may verifies
print the details of the status of
‘slot reservation’ applicant
confirmation against the
E-Retaker,
DIBAR and
EDQIS
databases.
NOTE: If
qualified, system
allows
reservation;
otherwise, blocks
the reservation.
4. Opens and prints the 4.1 System ‘
‘slot reservation’ sends ‘slot
confirmation email. reservation’
confirmation
email
indicating
details of
preferred
examination
such as date
and time of
examination,
and personal
appearance.
Examination Slot Confirmation
1. Client appears at the 1.1 Guard checks
testing center on the name of
scheduled date and applicant
96 | P a g e
time of personal against the CSC Guard on
appearance and List of Duty
secures queuing Applicants
number; with Reserved
Slots and
issues
queuing
number.
Proceeds to processing Processor does
area to do the following: the following:
2.Present queuing 2 Receive the ESD

number and documents number, Processor
to the Processor/Action verifies
Officer; applicant’s
identity and
validates
documents
submitted.
If validated,
instructs
applicant to pay
the examination
fee at the cashier
3.Pay to the cashier; 3.1 Cashier PHP Cashier
issues Official 680.0
Receipt (O.R.) 0
4.Present O.R. to the 4.1 Encode
processor; payment details
4.2 Prepare
name tag based
on specifications
4.3 Take
applicant’s photo
5.Sign in the signature 5.1 Capture
tablet, then places signature
thumb in the biometric and
scanner; fingerprint
6.Sign the examination 6.1 Print the
application form; and examination
application form
7.Receive CSID, then 7.1 Print and
proceeds to waiting issue the CSID
area for authentication
process.
ACTUAL TEST
1. Places thumb in the 1.1 System
biometric scanner for authenticates
examinee identity ESD
97 | P a g e
authentication of and Local Server Processor
identity; (LS)
Administrator
generates
and prints the
Examinee
Attendance
Sheet (EAS) and
Picture-Seat Plan
(PSP) after all
examinees’
identity have
been
authenticated.
2. Listens to orientation/ 2. Room Room
briefing; Examiner Examiner
(or RE) conducts
orientation/briefin
g.
3. Signs the EAS and 3. Room Proctor RP/RE/SE

PSP; (or RP), RE, and
Supervising
Examiner (or SE)
sign the EAS and
PSP after all
examinees have
signed.
4. Proceeds to the 4. RP guides Room Proctor

COMEX Room; and examinee to the
assigned seat/
testing machine.
RP routes the
PSP among the
examinees [N.B.:
RP, RE and SE
sign the EAS and
PSP after all
examinees have
signed.]
5.Takes the test. 5. RE and RP Three (3)

administer hours and ten
the test. (10) minutes
for CSE
Professional;
98 | P a g e
Two (2) hours
and forty (40)
minutes
for CSE Sub
Professional
TOTAL PHP Examination

680.0 Slot
0 Confirmation
– One (1)
working day
upon receipt
of complete
documents
Above cited
number of
working day
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
99 | P a g e
9. Issuance of Certification of Eligibility (CSE-PPT) and
Computerized Examination/CSC COMEX)-Printed on CSC
Stationery
The Certification of Eligibility (CoE), printed on the CSC Letterhead, is issued to
passers of both examinations (CSE-PPT and COMEX) in lieu of the CSC Eligibility
Card.
Classification: Simple (CSE-PPT); Complex (COMEX)
Who may avail: Those who passed the Career Service Professional and
Sub-professional Examinations.


ID
• Passport; DFA
• SSS ID; SSS
with picture);
number);
100 | P a g e
party resides
Office
• Senior Citizen’s ID; and Office of Senior Citizen’s Affairs of

(ACR I-CARD)
FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
1. Online Filing 1.1 Retrieve request None ESD Action
of Request and scanned ID Officer
sent by the
Submit/send applicant
properly
accomplished 1.2 Validate
ERRF and completeness of
scanned copy information
of ID to – needed from the
scanned copy of
(insert email ID card submitted;
address of if:
ESD, CSC RO • Deficient - Inform
here) requesting party
of any deficiency
and enumerate
the missing
requirements
acknowledgement
receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt
101 | P a g e
1.3 Retrieves
Certification of
Eligibility from
storage file
• Validate identity by ESD Action
comparing client's Officer
data, including
picture on the ID
card presented
against the data on
the retrieved
examination
records
If disapproved/
denial of application
/request – Provide
notice stating the
reason for the
disapproval/denial
If approved, advise
client on the
date/time to claim
requested
document
1.5 Upon validation of ESD Action

identity, retrieves Officer
Certification of
Eligibility from
storage file
2.Review 2.1 Present to the ESD Action
Certification eligible for review Officer
of Eligibility
2.2 Affix the CSC
official seal on the
original and
photocopy of the
Certification
2.3 Affix “released”

and “received”
stamps on the
photocopy of the
Certification
3.Receive 3. Release CoE to ESD Action
Certification the client and Officer
of Eligibility
102 | P a g e
and sign on request client to
the Receipt acknowledge receipt
of CoE and
the
photocopy of
CoE. *
working days
(CSE-PPT)
upon receipt of
complete
documents
Seven (7)
working days
(COMEX) upon
receipt of
complete
documents
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032.**
*In claiming the requested document, client shall set an appointment through the online appointment system
adopted by the Regional Office prior to personal appearance in the office and present the original ID used
during online filing of request.
notified.
103 | P a g e
10.A Issuance of Verified Civil Service Eligibility Using Civil Service
Eligibility Verification System
The Civil Service Eligibility Verification System (CSEVS) is an online platform designed
to verify eligibility records by integrating various databases. It encompasses eligibilities
obtained through both pen-and-paper tests and computerized examination modes, as
well as those granted under special laws and by the Civil Service Commission (CSC).
Developed for public use, this system serves as a valuable tool for HR Management
Officers (HRMOs) to authenticate an applicant's eligibility when considering job
applications or placements within the government.

Who may avail: 1) Eligibles as it pertains to his/her personal records; and
2) The Head of the Agency, the Human Resource

Management Officer, or the Administrative Officer of the
Agency to which the applicants/employee concerned
belongs.

1. Personal Computer (PC), Laptop, and Personal/Agency Equipment
Smart Phone
2. Stable Internet Connection Personal/Agency Subscription
104 | P a g e
FEE
CSC
S TO PROCESSIN PERSON
CLIENT STEPS* ACTIONS*
BE G TIME RESPONSIBLE
*
PAID
The system can be Ensures Eligibles/Heads of
accessed through the the Agencies/HRMOs/AO
URL accessibilit s
https://csevs.csc.gov.p y of the
h application
and
availability
of eligibility
information
1. Fill out all the Eligibles/ Head of
required fields of the Agency/ HRMO/AO
CSEVS
2. Submit by clicking None 30 seconds Eligibles/Heads of
submit button. Agencies/HRMOs/AO
s
3. Take a screenshot Eligibles/Heads of
of the eligibility Agencies/HRMOs/AO
information s
(may be printed when
needed)
105 | P a g e
10B. Issuance of Verified Civil Service Examination Results (Walk-in
Request)
Examination result, in a letter form printed on CSC letterhead, is issued to walk-in
clients requesting for verification of their Civil Service examination results. The
examination results are based on validated records on file.
Office or Examination Services Division (ESD)

Division:
Transaction:
Who may avail: 1) Any requesting party as it pertains to his/her personal
records
2) Those who lost their Certificate of Eligibility (COE) (due to
typhoon, flood, fire, theft, etc.)
3) Those who are not in possession of their Certificate of
Eligibility (did not receive/claim their certificate, submitted COE
to the agency, etc.)

1. Duly accomplished Examination Records • Downloadable from the CSC
Request Form (ERRF) website (www.csc.gov.ph)
• CSC RO-ESD/CSC FO
• Passport; DFA
• SSS ID; SSS
106 | P a g e
with picture);
number);
(with picture);
party resides
Office
(ACR I-CARD); and
Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.
(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)
Additional Requirements
If request is filed through a Representative
107 | P a g e
1) Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
2) One valid ID Card of the representative Any valid ID as enumerated in #2
above.
Special Requirement
PSA-issued Marriage Contract for women who Philippine Statistics Authority (PSA)
married after taking the examination.
In the absence of PSA-issued Marriage Contract

– valid ID card indicating maiden name.
A PSA-issued birth certificate is required if the ID

presented does not contain date of birth.

1. Filing of 1.1 Accept ERRF, Action Officer,
request may and valid ID ESD
be made and
through preliminarily
email)* assess
completeness
Submit of request:
accomplished • If deficient -
Eligibility/Exam
Records Request Inform requesting
Form (ERRF), and party of any
one valid ID deficiency and
enumerate the
missing
requirements.
1.2 Process Action Officer,

Request ESD
If application
request is
disapproved/
denied– Provide
notice stating the
reason for the
disapproval/ denial
(e.g. no record on
file, for further
evaluation etc.)
108 | P a g e
2. Affix signature 2. Request client
on the release to
portion of the acknowledge
ERRF and receipt and
receive Verified release of
Examination verified
Results examination
results
TOTAL None One (1)
working day
upon receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Request may be filed online. In claiming the requested document, client shall set an appointment through
the online appointment system adopted by the Regional Office prior to personal appearance in the office
and present the original ID used during online filing of request.
notified.
109 | P a g e
11. Issuance of Certification of Eligibility (Walk-in, for lost certificates/
certification)- Printed on Security Paper
The Certification of Eligibility (CoE) printed on security paper* is an official document

confirming an eligible’s unavailable original Certificate/Certification of Eligibility or Report
of Rating, based on validated records on file.
Office or Division: CSC RO-ESD
Who may avail: 1) Those who lost their Certificate of Eligibility (due to
typhoon, flood, fire, theft, etc.)
2) Those who are not in possession of their Certificate
of Eligibility (did not receive/claim their certificate,
submitted COE to the agency, etc.)
3) Those who want to replace their Certificate of
Eligibility (old/torn/worn-out certificate, request for
correction of personal information has been duly granted
by the Commission, etc.)

• Duly accomplished Examination Records • Downloadable from the CSC
Request Form (ERRF) and Declaration website (www.csc.gov.ph)
Form (DF) • CSC RO-ESD/CSC FO
(DF is no longer required for examinations

conducted from Year 2015 onwards).


National ID
110 | P a g e
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);
PhilHealth number);
resides
Office
Valid ID contains eligible’s clear picture,

date of birth, signature of the eligible and
signature of person authorized by the
head of the issuing agency.
(Note: Expired ID cards, which shall be

used as a last resort, may be accepted
provided that it expires within the year.)
Additional Requirements (Scanned

documents) Photo imaging establishments
A. If request is filed through a Representative
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having
the photograph taken
111 | P a g e
• Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
• Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
• One valid ID Card of the representative Any valid ID as enumerated in #2
above.
B. If the requesting party works/lives abroad ,
the service shall be provided through their Photo imaging establishments
authorized representatives:
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having
the photograph taken
name.
• Photograph should have been taken
within three months prior to filing of
request for Certification of Eligibility.
• Copy of passport duly authenticated/
validated by the Philippine Embassy or
Consular Office; or
• Copy of one ID Card
C. Special Requirement PSA

PSA-issued Marriage Contract for women
who married after taking the examination.

name.
A PSA issued birth certificate is required if the

ID presented does not contain date of birth.
112 | P a g e
FEES
CLIENT TO PROCESSING PERSON
CSC ACTIONS
STEPS BE TIME RESPONSIBLE
PAID
1. Online Filing 1.1 Retrieve request Action Officer,
of Request and scanned ESD
Submit/ the applicant
send request
and scanned 1.2 Preliminarily assess
documentary completeness of
requirements request
(accomplished
Eligibility/Exam • If deficient -
Records Inform
Request Form requesting party
(ERRF), of any
Declaration deficiency by
Form (DF) – if issuing a
examination is Compliance
conducted Letter
before Year enumerating the
2015, one 1x1 missing
ID picture and requirements.
valid ID-front
and dorsal • If Complete –
side) to- Issue
Acknowledgem
(insert CSC RO ent Receipt
email address containing
here) unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
1.3 Inform client

(through email
address provided)
to schedule an
appointment
through the Online
Registration/Appoin
tment system
113 | P a g e
adopted by the CSC
RO, and to bring
his/her valid ID,
other requirements,
and printed copy of
the email
confirmation on the
day of the
appointment.
2. Pay to the 2.1 Process payment Cashier

Cashier and issue OR;
(upon claiming record OR
the
Certification) or 2.2 Process Request
through
online/bank 2.3 If application/
deposit and request is
submit proof of disapproved/deni
payment ed – Provide
(online receipt notice stating the
or deposit slip) reason for the
through email* disapproval/
denial [e.g. no
record on file, for
further
evaluation,
Correction of
Personal
Information
(COPI) etc.]
3. Claim the 3. Request client to

certificate and acknowledge
affix signature receipt and release
on the release of CoE
portion of the
ERRF and
receive
Certification of
Eligibility**
TOTAL PHP One (1) working

100.0 day upon
0 per receipt of
copy complete
Note: If with discrepancy in personal documents;
information, a COPI letter is issued
instead of COE. Request for COPI has a Seven (7)
corresponding fee of P50.00. working days
114 | P a g e
upon receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032.***
*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO (Insert
Bank Account No.), and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
**In claiming the requested document, personal appearance is needed in order for the client to sign in the
ERRF (under the release portion). Client shall set an appointment through the online appointment system
adopted by the Regional Office prior to personal appearance in the office and present the original ID used
during online filing of request
***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
notified.
115 | P a g e
12. Issuance of Authenticated Certificate of Eligibility (Online
Request)
The authenticated Certificate of Eligibility (COE) is an official document issued to
eligibles who have original Certificate/s of Eligibility or Report of Rating and want
it/these authenticated.
Office or Division: Examination Services Division (ESD)

Who may avail: Eligibles who have original copy/ies of the certificate/s of
eligibility or report/s of rating in their possession.

• Duly accomplished Examination Records • Downloadable from the CSC
Request Form (ERRF) and Declaration website (www.csc.gov.ph)
Form (DF)*. • CSC RO-ESD/CSC FO
*(DF is no longer required for examinations

conducted from Year 2015 onwards).


National ID
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);
116 | P a g e
PhilHealth number);
resides
Office
party resides
only beginning May 3, 2015 CSE-PPT) took the exam
Valid ID contains eligible’s clear picture, date

of birth, signature of the eligible and
signature of person authorized by the head
of the issuing agency.
(Note: Expired ID cards, which shall be used

as a last resort, may be accepted provided
that it expires within the year.)
Additional Requirements (Scanned

Documents) Photo imaging establishments
A. If request is filed through a Representative
1. one piece 1x1 ID picture with name tag
and signature over name affixed prior to
having the photograph taken
name.
• Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
117 | P a g e
• One valid ID Card of the representative Any valid ID as enumerated in #2
above.
B. If the requesting party works/lives
abroad: Photo imaging establishments
• one piece 1x1 ID picture with name tag
and signature over name affixed prior to
having the photograph taken
name.
• Copy of passport duly authenticated/ Philippine Embassy or Consular
validated by the Philippine Embassy or Office
Consular Office; or
• Copy of one ID Card Valid ID same as enumerated in #2
above
C. Special Requirement:
PSA-issued Marriage Contract for women PSA
who married after taking the examination.

name.
A PSA issued birth certificate is required if

the ID presented does not contain date of
birth.
FEES PERSON
CLIENT PROCESSIN
CSC ACTIONS TO BE RESPONSIB
STEPS G TIME
PAID LE
1.Online Filing • Retrieve request and Action Officer,
of Request scanned ESD
Submit/send the applicant
request and
scanned • Preliminarily assess
documentary completeness of
requirements request
(accomplishe
d • If deficient - Inform
Eligibility/Exa requesting party of
m Records any deficiency and
Request Form enumerate the
(ERRF), missing requirements.
118 | P a g e
Declaration • If Complete –
Form (DF) – if Issue Acknowledgement
examination Receipt containing
is conducted unique ID No., name and
before Year designation of
2015, one 1x1 responsible officer/
ID picture and employee, date and time
valid ID-front of receipt through contact
and dorsal details provided
side) to – 1.3 Inform client (through
(insert ESD’s email address
email provided) to schedule
address) an appointment
through the Online
Registration/Appoint
ment system adopted
by the CSC RO, and
to bring his/her valid
ID, other
requirements, and
printed copy of the
email confirmation on
the day of the
appointment.
• Process Request
2. Pay to the • Process payment and Cashier
Cashier issue OR; record OR
(upon
claiming the 2.2 Process Request
authenticated
certificate of >If application/ request is
eligibility) or disapproved/denied –
through Provide notice stating
online/bank the reason for the
deposit and disapproval/ denial
submit proof (e.g. no record on file,
of payment for further evaluation,
(online receipt correction of personal
or deposit information (COPI)
slip) through etc.).
email*
3. Receive the 3. Request client to Action Officer,
authenticat acknowledge receipt ESD
ed and release of COE
Certificate
of Eligibility
and affix
signature
on the
119 | P a g e
release
portion of
the ERRF**
0 per working day
copy upon receipt
of complete
documents
Note: If with discrepancy in personal
information, a COPI letter is issued Above cited
instead of COE. Request for COPI has a number of
corresponding fee of P50.00. working day
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.***
* Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO (Insert
Bank Account No.), and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
**In claiming the requested document, personal appearance is needed in order for the client to sign in the
ERRF (under the release portion). Client shall set an appointment through the online appointment system
and present the original ID used during online filing of request.
notified.
120 | P a g e
13. Grant of Eligibility Under Special Laws and CSC Issuances
Apart from passing written examination, individuals may acquire civil service eligibilities
provided under special laws and other CSC issuances.
Office or Division: Examination Services Division (ESD)/CSC Field Office

Classification: Simple; Highly Technical (For request from Tawi-Tawi and
other island-based and far-flung areas)
Type of G2C-Government to Citizens
Transaction:
Who may avail: • Citizen of the Republic of the Philippines;
• At least 18 years of age at the time of application;
• Has not been found guilty of crime involving moral turpitude
or of infamous, disgraceful or immoral conduct, dishonesty,
• Has not been previously found guilty of offenses relative to,
or in connection with the conduct of a civil service
examination; and
• Has not been dismissed from the service for cause.
CHECKLIST OF REQUIREMENTS WHERE TO

SECURE
GENERAL REQUIREMENTS
General Requirements and Special Requirements depending Application Form
on the type of eligibility applied for: is available FREE
(shall apply to all types of eligibility granted under special laws OF CHARGE at
and CSC issuances) any CSC office or
may be
1. Properly accomplished Application Form: downloaded from
the CSC website
(www.csc.gov.ph)
Form Type of
Eligibility
CS Form 101-A (Revised, December 2011) Electronic
Data
Processing
Specialist
Eligibility
(EDPSE)
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CS Form 101-B (Revised, December 2011) Veteran
Preference
Rating
Eligibility
(VPRE)
CS Form 101-C (Revised, December 2011) Scientific and
Technological
Specialist
Eligibility
(STSE)
CS Form 101-D (Revised, September 2013) Honor
Graduate
Eligibility
(HGE)
CS Form 101-E (Revised, February 2017) Barangay
Official
Eligibility
(BOE)
CS Form 101-H (Revised, December 2011) Barangay
Health
Worker
Eligibility
(BHWE)
CS Form 101-G (Revised, September 2013) Skills
Eligibility –
Category II
CS Form 101-K (December 2013) Foreign
School Honor
Graduate
Eligibility
(FSHGE)
CS Form 101-I (December 2011) Barangay
Nutrition
Scholar
Eligibility
(BNSE)
CS Form No. 101-J (Revised, Dec. 2018) Sanggunian
Member
Eligibility
(SME)
• Three copies of identical pictures with specification as

follows:
• Philippine passport size (4.5cm x 3.5cm or 1.78 inches by
1.4 inches), compliant with the specifications listed in the
application form.
• Original and photo copy of any valid ID containing Applicant’s
clear picture, date of birth signature and signature of
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Authorized Head of the issuing agency as prescribed in CSC
MC No. 2, s. 2018 as follows:

• Driver's License/ Temporary Driver's License (LTO O.R. LTO
must be presented together with old Driver's License;
O.R. alone is not allowed)/Student Driver's Permit;
• Passport; DFA
• SSS ID; SSS
• Voter's ID Voter's Certification; COMELEC
• BIR Taxpayer's ID (ATM type/TlN card type with picture); BIR
• PhilHealth ID (must have the bearer's name, clear picture, PhilHealth
• Company/Office ID; Requesting
party’s Company/
Office
• School ID, Requesting
party’s school
• Police Clearance/Police Clearance Certificate; PNP
• Barangay ID; Barangay where
the requesting
party resides
• Seaman's Book; MARINA
• HDMF Transaction ID, HDMF
• PWD ID; Social Welfare
and Development
Office
• Solo Parent ID; Office of the
Municipal/City
where the
requesting party
resides
• Senior Citizen's ID, Office of Senior
Citizen’s Affairs of
the Municipal/City
where the
requesting party
resides
• Alien Certificate of Registration Identity Card (ACR I- Bureau of
CARD); and Immigration
• CSC Eligibility Card (note: Implemented only beginning CSC RO where
with the May 3, 2015 CSEPPT). the requesting
party took the
exam
123 | P a g e
• Original and photocopy of Birth Certificate of the applicant PSA
authenticated/issued by the Philippine Statistics Authority
(PSA);
N.B.: In case where the PSA Birth Certificate is not legible, or the LCR
PSA has duly issued a negative certification of birth (PSA CRS
Form No. 1) printed in PSA security form, the applicant shall, in
addition, submit the original and photocopy of his/her birth
certificate authenticated/issued by the Local Civil Registrar (LCR).
• For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA;
N.B.: In case where the PSA authenticated Marriage Certificate is LCR

not legible, the applicant shall, in addition, submit the original and
photocopy of her Marriage Certificate authenticated/issued by the
LCR.
• Certification of No Pending Case/Non-Conviction of Any CSC RO-Legal

Offense (CSC SPEL Form 1, April 2012); and Services Division
• If the application is filed through a representative:
•
Authorization letter or SPA executed by the applicant; and
Original and photocopy of at least one (1) valid ID card of
•
the representative, as listed under Item No. 3 above.
SPECIFIC DOCUMENTARY REQUIREMENTS
(Shall apply depending on the type of eligibility)
• ELECTRONIC DATA PROCESSING SPECIALIST (EDPS)
ELIGIBILITY
Who can apply?
Passers of the proficiency test, or training course conducted by

the Information and Communications Technology Office [ICTO]
(formerly National Computer Center) on the following: Systems
Analysis and Design, Computer Programming, Java, MS Access,
or Visual Basic; C# and V.B. Net
Specific Requirements:
For Training Course:
• Original and certified copy of the Certificate of Proficiency DICT

issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net
DICT
124 | P a g e
• Original and photocopy of the Certificate of Completion
issued by the DICT; and
DICT
• Original and photocopy of the Grade Slip issued by DICT.
For Proficiency Test:

DICT
• Original and certified copy of the Certificate of Proficiency
DICT
Original and photocopy of the Notification Slip issued by
•
DICT.
VETERAN PREFERENCE RATING (VPR) ELIGIBILITY
Who are qualified?
Any of the following individuals, in the alternative, is qualified to

avail of the VPRE:
• The veteran himself/herself; or
• The veteran’s spouse; or
• Any one of the veteran’s children.
• Original and photocopy of Birth Certificate (PSA or LCR PSA

authenticated) of the Veteran;
• Original and photocopy of Marriage Contract (PSA or LCR PSA

• Affidavit of Waiver to be executed by the veteran only if still Requesting Party

alive; or Joint Affidavit of Waiver by the veteran’s surviving
spouse and other children, if the veteran is deceased and one
of his/her children is availing of the grant;
• Original and photocopy of Death Certificate (PSA or LCR PSA

authenticated) of the veteran, if deceased; N.B. The
requirement for Death Certificate also includes that of the
veteran’s spouse and/or any child, if deceased.)

authenticated) of the Applicant (if the applicant is either the
spouse, or a female married child of the veteran)
125 | P a g e
• Original and photocopy of the Report of Rating in the CS CSC-IRMO/CSC
examination where the VPR shall be applied; and Regional Office
concerned
• Verification Slip of the applicant’s examination result/rating CSC-IRMO/CSC

issued by CSC-IRMO/CSC Regional Office concerned Regional Office
concerned
Other Requirements:
Original/Authenticated copy and photocopy of the following (if the

applicant’s name has been changed, or has discrepancy with the
name of the veteran):
• Order/Resolution/Decision issued by the CSC or the Court on CSC-IRMO/CSC

the correction of name of the applicant; and Regional Office or
Court concerned
• Affidavit/s used/presented to support the CSC/Court Order on Requesting Party

the correction of name of the applicant (may be executed by
the applicant, or other disinterested parties); and
• Other documents as may be deemed necessary upon

evaluation of the VPR application.
SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS)

ELIGIBILITY
Application for the grant of Scientific and Technological Specialist

Eligibility is filed, evaluated and processed at the Department of
Science and Technology (DOST).
The Certificate of Eligibility for STSE is claimed at the CSC

Regional Office concerned.
Who can apply?
An applicant must have at least a Bachelor's degree in areas

enumerated in Section 1 of the IRR (Revised 2009):
• Natural Sciences
Astronomy
Astrophysics
Biological Sciences
Biology (S & T)
Microbiology
Botany
Molecular Biology and Biotechnology
Ecology
Physical Anthropology
Marine Biology
126 | P a g e
Zoology
Geological Sciences
Archeology
Geophysics
Paleontology
Seismology
Meteorology
Oceanography
Physics/Applied Physics
• Engineering Sciences
Biological Engineering
Manufacturing Engineering
Ceramic Engineering
Materials Engineering
Computer Engineering
Mechatronics Engineering
Food Engineering
Petroleum Engineering
Geothermal Engineering
Railway Engineering
Industrial Engineering
Textile Engineering
Nuclear Engineering
• Mathematics and Information and Communication

Technology
Applied Mathematics
Computer Science
Information Technology
Pure Mathematics
Statistics
• Other Disciplines
Environmental Science
Food Science
• Has met any of the following additional requirements:
• At least three (3) years of continuous experience in research

and/or teaching in the pertinent field, provided that the
following conditions are further met:
• The applicant must be holding a part-time or full-time

teaching position having at least nine (9) units per semester
in CHED recognized schools/state colleges and universities
(SUCs) and/or actively doing research at the time of filing
the application;
127 | P a g e
• The teaching experience should be in the academe (College
Level at the least) in his/her major field of specialization and
academic in nature, leading to a
baccalaureate/master/doctorate degree;
Subjects being taught must be intermediate or advance in

nature as determined by the PD ((& Committee;
• In case of research, experience must meet and satisfy the

definitions as provided under Section 2 hereof;
His/her duties/responsibilities/participation must be

technical in nature as determined by the PD 997 Committee;
or
• Has earned a master’s degree with thesis/special project or

doctorate degree in any of the fields of study enumerated
under Section 1 hereof from a school recognized by the
Commission on Higher Education at the time of filing of
application.
• Has a commercialized patented invention as the major

inventor and as certified by intellectual Property Office of the
Philippines.
• Upon Filing of application
• Specific documentary requirements to be submitted at the

DOST Central Office, Taguig City (through the PD 997
Secretariat), or at the DOST Regional Office:
• Duly accomplished CS Form 101-C, Dec. 2011 CSC Website or

CSC Regional
• Three (3) pieces of identical ID pictures (Refer to Item No. 2 Office/Field Office
of the General Documentary Requirements for specifications)
Requesting Party
• Assessment fee of P200.00 payable to DOST; and
• Five (5) copies each of the following documents:
• Duly certified statement of duties and responsibilities School concerned

Company/School
• Original and photocopy of Transcript of Records (TOR) concerned
and diploma
• Recommendation from head of office or school on the School concerned
application for PD 997 eligibility, which shall include a
statement regarding his/her assessment of the applicant’s
research or teaching proficiency
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• List of S&T subjects taught/being taught and the duration Company/School
of teaching said subjects, duly certified by the Dean of the concerned
school; and
• Other documents such as:
• Published research paper/technical reports for concluded School concerned

scientific research, or progress reports for researches still in
progress. The reports must be certified as true copy by
authorities to whom the original copies were submitted.
• Certification of research proficiency indicating the title of

scientific research project/s the applicant has participated in
and the duration and nature of participation and/or
responsibilities of the applicant in the research project.
B. Upon Claiming of Certificate of Eligibility at the CSC
Specific documentary requirements to be submitted at the CSC:
• Original and photocopy of valid ID card (Refer to Item No. 3 Requesting Party
of the General Documentary Requirements for the list of ID
cards accepted)

authenticated/issued by the PSA [Note: In case the PSA Birth
Certificate is not legible, or the PSA has duly issued a
Negative Certification of Birth (NSO CRS Form No. 1) printed
in PSA security form, the applicant shall, in addition, submit
the original and photocopy of his/her Birth Certificate
authenticated/issued by the Local Civil Registrar.]

Marriage Certificate authenticated/issued by the PSA (Note:
In case the PSA authenticated Marriage Certificate is not
legible, the applicant shall, in addition, submit the original and
photocopy of her Marriage Certificate authenticated/issued
by the Local Civil Registrar.)
• Certification of No Pending Case/Non-Conviction of Any CSC RO-ESD

Offense (CSC SPEL Form 1, April 2012).
HONOR GRADUATE ELIGIBILITY (HGE)
Who are qualified?
• Those who graduated summa cum laude, magna cum laude

or cum laude, in their baccalaureate degree, regardless of the
number of years of completion;
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• Those who graduated from school year 1972-1973, and
thereafter; and
• Those who graduated in:
• Private Higher Education Institution in the Philippines with

baccalaureate/bachelor’s degree recognized by the CHED; or
• State/Local College or University with baccalaureate/

bachelor’s degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its Board
of Trustees/Board of Regents.
School
• Original and photocopy of Transcript of Record (TOR) of the concerned
applicant;
• Certification from the university/college that the applicant School concerned

graduated summa cum laude, magna cum laude, or cum
laude. (This certification is separate from and on top of the
Transcript of Record); and
• List of Honor Graduates certified and submitted by the School School concerned
Registrar to the CSC (agency to agency concern).
BARANGAY OFFICIAL ELIGIBILITY (BOE)
Who are qualified?
The BOE shall be granted effective August 1, 2012 to the

following Barangay Officials based strictly on completion of term
of office from 2010 and onwards:
Elective Barangay Officials:

• Punong Barangay/Barangay Captain, regular
Sangguniang Barangay Members, and Sangguniang
Kabataan Chairmen; and
Appointive Barangay Officials:
• Barangay Treasurers, and Barangay Secretaries who
were appointed by the duly elected Punong Barangay.
• Certification from authorized DILG official at the municipal, DILG

city , provincial or regional level of the services rendered by
the barangay official, using the prescribed CSC-ERPO Form
1a (February 2017), for elective barangay officials, or CSC-
ERPO Form 1b (April 2012) for appointive barangay officials.
• Certification from the Barangay Chairman on the services Barangay

rendered by the barangay official concerned
130 | P a g e
• Duly signed oath-taking certificate or other proofs of having Barangay
been duly elected or appointed such as election returns and concerned
appointment paper;
• Notarized Affidavit stating that the barangay official was not Requesting Party
employed in the government during his/her term of office, or
service requirement, and that he/she did not receive any form
of salary/compensation, except honorarium for holding a
position in an ex-officio capacity, during his/her term of office
or service requirement
*For purposes of the requirement for a Notarized Affidavit, the

phrase “was not employed in the government” shall mean that the
Barangay Official has not been issued any appointment, whether
permanent, temporary, substitute, coterminous, contractual, or
casual, and that he/she has not received any
salary/compensation derived from any government agency
plantilla payroll, during his/her term of office, or service
requirement;
• For appointive barangay officials (Barangay Secretary & DILG

Barangay Treasurer), a notarized Affidavit stating that the
appointive barangay official is not related up to the 4th degree
of consanguinity, or of affinity, to the appointing Punong
Barangay;
• Original/Authenticated and dry-sealed Master List of DILG

Elected/Appointed Barangay Officials issued by the DILG
(agency to agency concern; to be submitted by DILG to
CSCRO); and
• Other documents as may be deemed necessary by the CSC

Regional Office in verifying the authenticity of information
supplied by the barangay official
BARANGAY HEALTH WORKER (BHW) ELIGIBILITY
Who are qualified?
Local Health Board-accredited barangay health worker who has

completed at least two (2) years of college education leading to a
college degree and has voluntarily rendered at least five (5) years
of continuous active and satisfactory service as an accredited
BHW to the community. Services rendered prior to February 20,
1995, or the date of approval of RA No. 7883 shall not be counted
for purposes of the grant.
For purposes of the grant of BHW Eligibility, services rendered to

the community should meet ALL of the following requisites:
131 | P a g e
• The services must be voluntary, meaning, the BHW has
not been employed and has not received any form of
salary, or compensation, except honorarium, in the entirety
of the five-year period for service requirement;
• The services rendered must be continuous for a minimum

period of five (5) years, meaning, the BHW should have
served actively and satisfactorily on a full time basis; and
• The services rendered shall be under accredited status of

the BHW, meaning, the applicant-BHW should already had
been accredited by the Local Health Board before
rendering the five-year service requirement.
• BHW who had been hired by agency under Job Order

status and/or Contract of Service, may still avail of/qualify
for the grant of BHWE.
• School certificate or transcript of record [applicant must have School

completed at least two (2) years of college education leading Concerned
to a college degree
• Certificate of Accreditation issued and signed by the Barangay Health

chairman or authorized official of the Barangay Health Worker
Worker Registration and Accreditation Committee and of the Registration and
Local Health Board (the Certificate of Accreditation must Accreditation
have been issued on or before the start of the five-year Committee and
voluntary service) the Local Health
Board concerned
• Certification of at least five (5) years of continuous and Local Health

satisfactory service as an accredited BHW issued by the Board concerned
Local Health Board
• Notarized Affidavit stating that the BHW was not employed in Requesting Party
the government during his/her service requirement and that
he/she did not receive any form of salary/compensation,
except honorarium, during his/her service requirement
*For purposes of the requirement for a Notarized Affidavit, the

BHW has not been issued any appointment, whether permanent,
temporary, substitute, coterminous, contractual, or casual, and
that he/she has not received any salary/ compensation derived
from any government agency plantilla payroll, during his/her
service requirement
Barangay
• Authenticated/Certified copy of Annual Accomplishment concerned
Reports
132 | P a g e
• Original/Authenticated and dry-sealed Registry of Accredited Department of
BHW issued by the Department of Health (agency to agency Health
concern; to be submitted by DOH to CSCRO)
SKILL ELIGIBILITY (Category II)
Who are qualified?
The various skills eligibilities under CSC MC No. 11, s. 1996, as

amended, are granted to individuals who meet the requirements
of positions, qualifications for which are not measurable by written
tests, such as plant electrician, automotive mechanic, heavy
equipment operator, laboratory technician, shrine curator,
carpenter, draftsman, plumber, and others.
Category II - refers to positions listed under CSC MC No. 11, s.

1996, as amended, including CSC MC No. 3, s. 2008 and CSC
MC No. 10, s. 2013, the required eligibility for which can be
obtained by completing one year of very satisfactory actual work
performance under temporary status of appointment.
• Original and photocopy of Appointment Paper of the Agency

applicant, specifically indicating the status of appointment as concerned
“Temporary” (NOTE: No status of appointment other than
“Temporary” shall be considered for the grant of eligibility
under Category II)
• Certification (using the prescribed CSC-ERPO Cat. II Form Agency

No. 1, Revised Oct. 2009) from the agency head/highest concerned
HRMO that the appointee obtained at least Very Satisfactory
rating for the two rating periods during the one-year
temporary appointment
• Statement of Actual Duties and Responsibilities (using the Agency/Office

prescribed CSC-ERPO Cat. II Form No. 2, Jan. 2011) of the concerned
applicant executed by the applicant’s immediate supervisor
• Authenticated copy of the applicant’s Performance Rating

Form, duly confirmed by the agency’s Performance Agency/Office
Evaluation and Review Committee (PERC), for the two rating concerned
periods covered by the one-year temporary appointment.
FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY

(FSHGE)
• For applicants presenting documents originating from School

countries who are not member to the Apostille Convention concerned
(As of April 2023, there are about 52 countries in the world
which have not joined the Hague Convention implementing
133 | P a g e
apostilling documents*), Certification on the honors received
and baccalaureate degree earned, duly signed by the
authorized/registrar of the foreign school/college/university
bearing the seal of the college/university, and duly
authenticated by a Philippine Foreign Service Post. The
Certification must state/indicate the equivalent Latin honor in
cases of honors with name/title different from the Latin honors
summa cum laude, magna cum laude, or cum laude. This
Certification is not the Diploma and is separate from the
Transcript of Record.
For applicants presenting Certification on the honors received School concerned

originating from countries that are members of the Apostille and the Philippine
Convention, authentication is still required, but this time with an Foreign Service
Apostille instead of an Authentication Certificate (“red ribbon”) as Post
proof of authentication.
• For applicants presenting Transcript of Records originating CHED

from countries that are not members of the Apostille
Convention, the Transcript of Records certified as true copy
by the foreign school (with English translation as applicable)
and duly authenticated by the Philippine Foreign Service Post
with jurisdiction over the foreign school is required.
For applicants presenting Transcript of Records originating from

countries that are members of the Apostille Convention,
authentication is still required, but this time with an Apostille
instead of an Authentication Certificate (‘red ribbon”) as proof of
authentication.
• For applicants presenting documents originating from DFA

countries that are not members of the Apostille Convention,
the Certification from the Department of Foreign Affairs
(DFA), through the Philippine Foreign Service Post, on the
status of operation of the foreign school duly signed by
authorized DFA official, affixed with DFA official dry-seal, and
printed on DFA official letterhead. (Agency to agency).
For applicants presenting documents originating from countries

that are members of the Apostille Convention, the certification on
the status of operation of the foreign school should come from the
foreign government which has supervision over the school
concerned. The certification issued by the foreign government
must be apostilled for it to be used in the Philippines.
*https://best-citizenships.com/2023/04/21/list-of-non-apostille-countries-
2023/
BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY
Who are qualified?
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• Barangay-based volunteer workers for rendering at least two
(2) years of continuous and satisfactory nutrition services and
other related activities, such as community health, backyard
food production, environmental sanitation, culture, mental
feeding, and family planning to the barangay.
• BNS who have been hired by agencies under Job Order

status and/or Contract of Service may still avail of/qualify for
the grant of BNSE.
• Diploma or authentic evidence of completion of high school School

course concerned
• Certification of residency in the barangay for at least six (6) Barangay

years, and can speak the dialect concerned
• Certification of completion of the prescribed 10-day training Barangay

course and 20-day practicum in the barangay where concerned
applicant is assigned
• Certification that the applicant has obtained a passing mark Barangay

in the accomplishment of targets set in the action plan concerned
• Copies of monthly accomplishment report (NNC Form 5) for Nutrition Action

the last two years authenticated by the nutrition action officer Officer concerned
• Copies of BNS performance evaluation sheets for the last two Nutrition Action
years authenticated by the nutrition action officer for services Officer concerned
rendered from Jan. 1, 1981
• Certification of at least two-year continuous and satisfactory Nutrition action

service as BNS by the nutrition action officer and attested by officer concerned
the district city nutrition program coordinator and attested by
the district city
nutrition program
coordinator
• Copies of Memorandum of Agreement or contract of service Barangay

as BNS for the last two years which includes the provisions concerned
on the following key elements:
• Name of the parties entering into the agreement, or

contract, including their addresses;
135 | P a g e
• Duration/term/period of agreement, or contract, stating
beginning and ending dates;
• Statement/definition of duties and responsibilities of the

parties involved;
• Date of execution;
• Signatures of the parties;
• Witnesses; and
• Notary
• Notarized Affidavit stating that the BNS was not employed in

the government during his/her service requirement, and that
he/she did not receive any form of salary/compensation,
except honorarium, during his/her service requirement
*For purposes of the requirement for Notarized Affidavit, the

BNS has not been issued any appointment, whether permanent,
temporary, substitute, coterminous, contractual, or casual, and
that he/she has not received any salary/ compensation derived
from any government agency plantilla payroll, during his/her
service requirement
• Original/Authenticated and dry-sealed List of BNS issued by National Nutrition

the National Nutrition Council (agency to agency concern; to Council
be submitted by NNC to CSCRO)
SANGGUNIAN MEMBER ELIGIBILITY (SME)
Who are qualified?
• For SME (First Level)

• Those who served as Sanggunian Member for an
aggregate period of six (6) years; and
• Those who have completed at least seventy-two (72) units
leading to a baccalaureate/bachelor’s degree program
recognized by CHED from a Private Higher Education
Institution in the Philippines or from a State/Local College
with baccalaureate/bachelor’s degree included in its
charter, or baccalaureate/bachelor’s degree duly approved
by its Board of Trustees/Board of Regents
• For SME (Second Level)

aggregate period of nine (9) years; and
136 | P a g e
• Those who have completed a baccalaureate/bachelor’s
degree program recognized by CHED from a Private
Higher Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s degree
included in its charter, or baccalaureate/bachelor’s degree
duly approved by its Board of Trustees/Board of Regents
• For applicant who is a baccalaureate/bachelor’s degree School concerned

holder, original/authenticated and photocopy of Transcript of
Records;
• For Sanggunian Member First Level Eligibility applicant who School

is not a baccalaureate/bachelor’s degree holder, certification concerned
on the number of units earned and the
baccalaureate/bachelor’s degree being/has pursued duly
signed by authorized official/registrar of the
university/college;
• Original/Authenticated Master List of qualified Sanggunian DILG

Members issued by the DILG (agency to agency concern);
• For Sanggunian Members not included in the DILG Master DILG

List, Certification of services rendered by the Sanggunian
Member duly signed by an authorized DILG official at the
regional level where he/she has served as Sanggunian
Member (Use CSC SME Form 1, March 2013); and

in verifying the authenticity of information supplied by the
applicant.
The grant of eligibility under special laws and CSC issuances involves two (2) stages
–
Evaluation of Application, and Processing of Certificate of Eligibility.
PERSON
CSC ACTIONS RESPONSIB
LE
STAGE 1: Evaluation of Application (CSC Field Office)
1.Online filing • Preliminarily assess CSC FO
of application completeness of Processor
application form and
Submit/send supporting
scanned copy document/s
of duly
accomplished >Deficient - Inform the
form and requesting party of
documentary any deficiency by
requirements issuing a Compliance
137 | P a g e
at the CSC letter through email
Field Office enumerating the
through- missing requirements
(insert CSC If the application/

FO email request is
address) disapproved/denied –
Provide a notice
stating the reason for
the disapproval/
denial (e.g. for further
evaluation, correction
of personal
information (COPI),
etc.).
>Complete – Issue
acknowledgment
receipt containing
unique ID No., name
and designation of
employee, date and
time of receipt
1.2 Issue an order of

payment through
email and advise the
client to pay the
corresponding fee
1.3 Inform the client
(through the email
schedule an
appointment through
the Online
Registration/Appoint
ment system adopted
by the CSC FO, and to
bring the original copy
of supporting
documents, valid ID,
and printed copy of
the email confirmation
on the day of the
appointment.
2. Pay the 2.1 Process payment Cashier
PHP
correspondi and issue OR
500.00
138 | P a g e
ng fee/s 2.2. Record the O.R. and (PHP200 CSC FO
(evaluation process the evaluatio Processor
and application form n fee and
processing PHP300.
fee) online 00
or through processin
bank g fee)
deposit and
submit
proof of
payment
(online
receipt or
deposit slip)
through
email*.
2.3 Check if the name of

the applicant is
included in the
corresponding
master list provided
by the agency
concerned,including
the consistency of all
of the applicant’s
data indicated
therein, affix initials
and date opposite
the applicant’s data
entry
2.4 Fill out the jurat, if
applicable
2.5 Accomplish the
“Action Taken”
portion on the
application form, fill
the eligibility data on
space provided as
applicable, and affix
signature over
printed name and
date on space
provided for 1st
Processor
2.6 Review the
application
and documentary
requirements, affix
139 | P a g e
initials on the
masterlist,
make final
evaluation on
validity of the
application’s
approval, and affix
signature over
printed name and
date on space
provided for 2nd
Processor on
application form
2.7 Encode the data in

the Special Eligibility
System.
3. Personally 3.1 Validate authenticity 1st Processor
appear to of presented
the CSC FO documents.
to-
3.2 If in order, give the
>submit duly evaluated and
original approved
copy of application form*
documentar
y
requirement
s; and
>receive
evaluated
and
approved
application
form
The client may be advised regarding the following options** to -

1. Personally file his/her application for processing at the CSC RO/ESD;
2. Wait for the advisory to claim his/her CoE at the CSC FO; or
3. Provide a prepaid self-addressed return envelope or payment for courier fee.
STAGE 2: Processing of CoE-CSC Regional Office-ESD

1. (Client may • Receive the OR and 1st Processor/
opt to process the Cashier
personally file application
his/her form.
application for
processing) 1.2 Print the CoE draft
Present to ESD on paper
140 | P a g e
and present
OR and
application
form to the
attending
Action Officer.
2. Review the 2.1 Stamp the draft CoE 1st Processor
draft CoE with “Checked by”
(particularly and present the
as to his/ her same to the
name and applicant for review.
date and
place of birth) 2.2 Print the CoE *
and affix
signature on
the draft CoE
and signature
over printed
name and the
date on the
“Checked by”
portion.
The printing of Certification of Eligibility (CoE) in Yellow Security Paper is a separate
process. The eligible shall accomplish the Eligibility/Examination Records Request
Form (ERRF) and pay a separate certification fee of P100.00
2.3 Check proper and
accurate printing of
the CoE and
endorse the same,
together with the 2nd Processor
rest of the
documents, to the
Directors for
signature
2.4 Review the Directors/
documents, and Authorized
sign the CoE. Signatory
2.5 Record the
application data on
the corresponding
Logbook, and
1st Processor
prepare the
receiving
photocopies of the
CoE.
3. Receive* 3. Release the fully
the original accomplished
CoE and original CoE to the
ORs and applicant, together
sign the with the original
141 | P a g e
receiving ORs and the
copies and application receipt
the stub and
Logbook accomplish the
appropriate portion
in the receiving
copies.
In the event that the client opts not to personally file his/her application for processing,
the CoE file copy (not to be released to the client) should no longer be required to be
signed by the client and the CoE printed on security paper be authorized to be released
via mail/courier directly to the client. As such, clients shall be required to provide a
prepaid self-addressed return envelope or payment for the courier fee.
0 working days
upon receipt
of complete
documents.
Twenty (20)
working days
for CSC FO-
Tawi-Tawi
and other
Island-Based
Field Offices
(upon receipt
of complete
documents)
Above cited
number of
working days
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**
Note: Application Form is downloadable from the CSC official website

(www.csc.gov.ph) or at any CSC office.
142 | P a g e
The grant of eligibility for Scientific and Technological Specialist involves two (2)
stages – Assessment/Evaluation of Applications by the PD No. 997 Committee
headed by the DOST, and Processing of Certificate of Eligibility by the CSC RO
concerned.
For the grant of SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS) ELIGIBILITY

STAGE 1: Filing and evaluation of application for STSE is conducted at the
DOST. After assessment by the PD 997 Committee, all documentary
requirements of approved/qualified applicants are forwarded to the
CSC Regional Office concerned for the processing of the Certificate
of Eligibility.
STAGE 2: Processing of the Certificate of Eligibility
• The CSC RO concerned will check if all the documentary requirements of the
approved/qualified applicants submitted by the PD No. 907 Committee headed by
the DOST for the processing of COE are complete.
issuance of Official Receipt
**During the scheduled date of the transaction, the client must submit the fully accomplished Form/s
together with the required documents. Claiming of Certificate/s may be done through a representative,
provided that additional requirements (authorization letter and original valid ID of the requesting party)
are presented together with the client's personally accomplished application form.
but not limited to, emails and/or short message service (SMS) can be done to ensure that the client is
properly notified.
143 | P a g e
14. Request to Request for In-House Training
Upon request of a government agency, CSC conducts in-house training* subject to

agreed terms and conditions including payment of appropriate fees.
Office or Division: Human Resource Division (HRD)

Who may avail: Government Agencies requesting Conduct of Learning
and Development Programs/Resource Persons Services
CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1.Submit 1.1 Receive request Receiving Staff
letter and assign client (Office of the
request transaction no. if Regional
applicable Director
(ORD)/PALD)
1.2 Forward letter ORD/PALD
request to HRD Staff
1.3 Receive request
HRD
and assign client
Action Officer
transaction no.
1.4 Prepare
Acknowledgeme
nt Letter
1.5 Conduct
preliminary
assessment and
evaluation
Any Deficiency –
Inform requesting HRD Action
party and enumerate Officer
the missing
requirements
No Deficiency -
Assign unique ID No.
and
144 | P a g e
Acknowledgement
Receipt
1.6 Review and
approve
Request
If approved – send
letter to requesting
agency confirming
the date of conduct Director III/IV
of training
If denied – send letter

informing the
requesting agency of
the reason/s for
disapproval
1.7 Conduct
conversation with
requesting
agency, identify Requesting
SME, prepare agency and
course brief, HRD
customized
design, proposal
and MOA.
2. Client pay
appropriat Appropriate Requesting
e training fee agency
fee**
TOTAL Twenty (20)
working days
upon
confirmation of
the conduct of
the training
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
145 | P a g e
on the IRR of
RA 11032.***
* CSC RO-HRD continues to conduct in-house and public offering courses online such as webinars even
during this pandemic
** Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
notified.
146 | P a g e
15. Issuance of Certified Copies of Documents - (Appointment papers,
Service Cards, CSC Records and CSC Issuances/ Resolutions)-
Online Request
Authorized parties may request copies of their personal records in the Commission to
be used for specific purposes.
Office or Division: Division Concerned, CSC RO
G2B – Government to Business
records;
Management Officer or the Administrative Officer of
the Agency to which the employee concerned
belongs;
judicial or investigative functions by means of the
compulsory process of subpoena duces tecum, in aid
of investigation and/or determination or resolution of
pending cases; and

• Accomplished Personnel Records • Downloadable from the CSC official
Request Form (PRRF) website (www.csc.gov.ph)
• Public Assistance and Liaison Division
(PALD), CSC RO
• Self-addressed stamped envelope
or Prepaid Pouch, and copy of proof
of payment (electronic receipt or
deposit slip paid to CSC Regional
Office Land Bank Account)
• Scanned copy of at least one ID
card (front and dorsal side) of the
requesting party, valid (not expired)
on the date of transaction, as
follows:
147 | P a g e
National ID
• Driver’s License/Temporary LTO
Driver’s Lic111ense (LTO O.R.
must be presented together with
old Driver’s License; O.R. alone is
not allowed)/Student Driver’s
Permit;
• Passport; DFA
• SSS ID; SSS
• PhilHealth ID (must have the PhilHealth
bearer’s name, clear picture,
resides
resides
Implemented only beginning the exam
May 3, 2015, CSE-PPT
• If the request is filed through a • Requesting party
representative, a scanned copy of • SPA - requesting party
an authorization letter or Special • ID - same as indicated above
Power of Attorney (SPA) and a
scanned copy of one (1) valid ID
representative
148 | P a g e
PERSON
STEPS PAID G TIME
LE
1.Online 1.1 Retrieve the Action Officer
Filing of scanned copy of of the Division
Request accomplished concerned
PRRF and
a scanned requirements sent
copy duly by the client
accomplishe 1.2 Preliminarily
d PRRF and assess
documentar completeness of
y request form and
requirement supporting
s and send document/s
to
• Incomplete -
(insert CSC Inform the
RO email requesting
address party of any
here) deficiency by
issuing a
Compliance
Letter
enumerating
the missing
requirements
through contact
details
provided
• Complete –
Issue
Acknowledgem
ent Receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
requested records, of the Division
issue an Order of concerned
149 | P a g e
Payment and
advise the client to
pay the
corresponding fee
if records are
available.
• If records are
not available,
inform the
client that
requested
records are not
available
through the
email address
provided
2. Pay the 2.1 Validate with the
correspondi Cashier if payment
ng fee online was received Action Officer
or through 2.2 Process payment of the Division
bank deposit and issue OR; concerned
and submit record OR
proof of
payment • Reproduce the
(online requested
receipt or records
deposit slip)
through
email. *
• Receive 3. Mail the requested Action Officer
the documents using of the Division
document the self-addressed concerned
requested stamped envelope
** or Prepaid Pouch
provided by the
requestor.
TOTAL Appointment One (1)
– working day
PHP 30.00; upon receipt
of complete
Service documents
Card/Record -
PHP 40.00 Above cited
number of
CSC working days
Records- may be
PHP10.00/pa extended
ge only once for
the same
150 | P a g e
CSC number of
Issuances/ days
resolutions- pursuant to
PHP10.00/pa Rule VII,
ge Sec. 3(b) of
JMC No.
Authenticated 2019-001 on
copies of the IRR of
Certificate of RA 11032.***
Attendance to
L&D
Interventions-
PHP10.00
* Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
.
**Transacting clients are required to schedule an appointment through the Online Scheduling System
adopted by the Regional Office.
notification and acknowledgment from the client is not feasible, other means of communication such as, but
not limited to, emails and/or short message service (SMS) can be done to ensure that the client is properly
notified.
151 | P a g e
16. Handling of queries/requests for Assistance on Civil Service
Matters (Online and Walk-in)
RO-PALD provides general information on civil service matters and handles requests for
assistance on CSC services.
Office or Division: CSC RO-PALD, Regional Office/ CSC RO-PACD

Officer of the Day

None
FEE
S
PERSON
CSC TO PROCESSI
CLIENT STEPS RESPONSIB
ACTIONS BE NG TIME
LE
PAI
D
1. Get the queuing number 1. Assign CSC RO-
and wait for it to be called. client Non PACD
transactio e Officer of
n number the Day
2. Inform the Action Officer and attend
regarding the query or to client's Division
request for assistance. inquiry receiving
the
concern
2. Provide
reply to
simple
queries/
request for
assistance
• For
complex
152 | P a g e
queries/
3. For concerns to be requests
referred to other CSC for
office/government office, assistance,
fill out a request form. advise
client that
the matter
will be
referred to
the
appropriate
office
• Request the
client to fill
out request
form
3. Prepare a
referral
letter and
forward the
concern to
the
responsible
office
within the
day.
(The
receiving
office will
provide
concrete
action within
three working
days. If
request is
denied/
disapproved
– the
receiving
office will
send a written
notice citing
the ground for
denial/
disapproval of
the request.)
FOR ONLINE TRANSACTIONS*
153 | P a g e
1. Send the complete details of • Assign RO Action
the feedback to customer Officer
email@contactcenterngbayan. reference
gov.ph. number.
2. Evaluate
2. Upon receipt of the reply, fill out completen
the Customer Feedback and ess of the
Satisfaction Survey. informatio
n provided
and
request
additional
informatio
n when
necessary.
3. Provide
reply to
simple
concerns.
For
complex
concern,
acknowled
ge receipt
of the
email and
advise
customer
that the
matter will
be referred
to the
appropriat
e office.
4. Prepare
and send a
referral
letter to
the
concerned
office
within
three
working
days.
(The
receiving
office will
provide
154 | P a g e
concrete
action to the
customer. If
request is
denied/
disapproved
– the
receiving
office will
send a written
notice citing
the ground for
denial/
disapproval of
the request.)
working
days
Above
cited
number of
working
days may
be
extended
only once
for the
same
number of
days
pursuant
to Rule VII,
Sec. 3(b)
of JMC
No. 2019-
001 on the
IRR of RA
11032.**
*Queries and concerns may be coursed through email.
notified.
155 | P a g e
18. Response to Job Applications
This describes the procedures employed by the RO-HRD in handling Job application
submitted by individuals who are interested to join the CSC workforce. (Receipt and reply
to application letters.)
Office or Division: CSC RO -HRD

Application letter with complete set of
requirements, as follows:
1. Fully accomplished Personal Data Downloadable from the CSC official
Sheet (CS Form No. 212, Revised website (www.csc.gov.ph)
2017) with ID picture taken within the
last 6 months 3.5 cm x 4.5 cm
(passport size); the PDS should be
subscribed and sworn to before the
highest ranking HRMO in the agency,
any officer authorized to administer
oath, or a notary public
2. Work Experience Sheet, if applicable; Downloadable from the CSC official
3.Scanned copy of performance rating website (www.csc.gov.ph)
of at least VS in the last rating period
(if applicable);
4. Scanned copy of certificate of
eligibility/rating/ license, if applicable;
and
5. Scanned copy of Transcript of
Records.
156 | P a g e
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
• Submit 1. Receive/Retrieve Principal:
application application Chief HRS of
letter*(through documents HRD
email), together submitted/sent by
with the the applicant Alternate:
complete set of Supervising
requirements • Record the HRS of HRD
(items a to e) application to the
Addressed to database of
The CSC applicants and Action Officers
Regional forward the at HRD
Director email application to the
address: AO in-charge of
the vacancy
(insert CSC RO None
email address 3. Assess
here) completeness of
documents
• Incomplete-
Issue
acknowledgment
receipt
containing
missing
requirements
• Complete-Issue
acknowledgment
receipt
containing
*Unique ID no.
*Name and
designation of
employee
*Date and time of
receipt
• Evaluate Action Officers
qualification of at HR
the applicant vis-
à-vis the
qualification
standards (QS) of
the vacancy
157 | P a g e
• Draft a letter Action Officers
reply informing at HR
the applicant of
the status of
his/her
application, if:
• Meeting QS
• Not meeting QS
• Review/approve RO Dir. IV/Dir.
draft letter reply III
• Send letter reply Action Officers

to applicant at HR
through email
working days
upon receipt of
complete
documents
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Applicants may opt to send their application letter through snail/registered mail, or hand-carry.
notified.
158 | P a g e
CSC Field Office Services
159 | P a g e
1. Posting of Vacant Positions in the Government
Vacant positions in the career service, including vacant executive/managerial positions in
the second level that are authorized to be filled, together with their corresponding
qualification standards and plantilla item numbers, shall be published and posted in
three (3) conspicuous places in accordance with the provisions of RA Nos. 7041 and
7160. All agencies shall submit a list of their vacant positions in electronic and printed
copies to the CSC FO concerned.
Office or Division: CSC Field Office

SUCs, LUCs)

List of Vacant Positions authorized to be filled CSC RO/FO
and their corresponding qualification standards
and plantilla item numbers (CS Form 9 Revised
2018) in electronic or sent through e-mail and
printed copies
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
• Submit CS 1.1 Accept and CSC FO Action
Form 9, post CS Person
Revised 2018 Form 9 in the
in electronic CSC FO’s
and printed bulletin board.
copy(signed
by the
Agency 1.2 Forward
HRMO) to electronic
CSC FO copy
(correctly
filled out CS
Form 9)
through e-
160 | P a g e
mail to the
CSC RO
within one
working day
upon its
receipt from
the
requesting
agency.
TOTAL None One (1) working
day upon
receipt of
complete
documents
Above cited
number of
working day
may be
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032.*
notified.
161 | P a g e
2. Online Processing of Examination Application (CSE - Pen and Paper
Test - Professional and Sub-Professional Level)
An individual wishing to take the CSE-PPT Professional and Sub-Professional needs to
fill out an application for such. This provides vital information about the applicant and
guides the processor in determining his/her eligibility to take the examination.

character.
• Has no criminal record, or has not been convicted by final
judgment of an offense or crime involving moral
turpitude.
• Has not been dishonorably discharged from military
service, or dismissed for cause from any civilian position
in the government.
• Must have not taken the same level of career service
examination, regardless of mode, within three (3) months
from the last examination taken.

1. Fully accomplished application form • Downloadable from the CSC official
(Revised CS Form No. 100). The spaces website (www.csc.gov.ph)
for “Signature of Applicant” and “Right • CSC Regional Office/Examination
Thumbmark” on the form should be left Services Division (ESD)/CSC Field
blank. These shall be accomplished in Office
the presence of the CSC processor.
2. Four (4) copies of identical pictures with 2. Photo-printing services / photo studio
specification as follows:
a. Philippine passport size (4.5cm x 3.5cm

or 1.78 inches by 1.4 inches) compliant
with the specifications listed in the
application form;
• Original and photo copy of any valid ID
containing Applicant’s clear picture, date
of birth signature and signature of
Authorized Head of the issuing agency
162 | P a g e
as prescribed in CSC MC No. 2, s. 2018
as follows:

National ID
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);
PhilHealth number);
resides
party resides
3. Copy of proof of payment (electronic

receipt or deposit slip) paid to CSC
Regional Office Land Bank Account)
163 | P a g e
FEES PERSON
PROCESSI
CLIENT STEPS CSC ACTIONS TO BE RESPONSI
NG TIME
PAID BLE
1. Secure
application
form or
download the
same from the
CSC website
(www.csc.gov.
ph)
2. Submit 2.1 Accept and Action
accomplished preliminarily Officer
application assess
form (without completeness of
affixing application
signature and requirements
thumbprint), • Incomplete -
and proof of Inform
payment such requesting party
as electronic of any deficiency
receipt, screen by issuing a
shot of bank Compliance
transfer, or Letter
deposit slip, enumerating the
whichever is missing
applicable/avai requirements
lable and send through contact
it through the details provided
following • Complete –
email* Issue
address: Acknowledgeme
nt Receipt
(insert CSC RO containing
email address) unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
2.2 Verify examination
records of applicant
through DIBAR**
System.
164 | P a g e
• If applicant is
qualified to take
examination,
return
application form
and advise
client to pay the
examination fee
to the cashier.
• If applicant is
not qualified,
inform applicant
of the reason for
the
disqualification,
and return the
application
form.
3. Pay the 3.1 Process payment

examination fee and issue OR;
online or through record OR
bank deposit
and submit proof 3.2 Inform client
of payment (through email
(online receipt or address provided)
deposit slip) to schedule an
through email. ** appointment
through the Online Cashier/
Registration/Appoin Deputized
tment system Cashier
adopted by the
Region, and to bring
his/her valid ID and
other requirements
together with the
printed copy of the
email confirmation
on the day of the
appointment.
• In the presence • Require applicant
of the Action to properly affix
Officer, affix signature and
signature and thumbmark Action
thumbprint on Officer
the processed • Give examination
application receipt slip and
form Examinee Guide
165 | P a g e
TOTAL PHP500. One (1)
00 working day
upon
receipt of
complete
documents
Above cited
number of
working day
may be
extended
only once
for the
same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001
on the IRR
of RA
11032.**
Back Account No.) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
notified.
During the scheduled date of transaction, client must submit the fully accomplished Form/s together with
the required documents.
166 | P a g e
3. Grant of Eligibility Under Special Laws and CSC Issuances
Apart from passing written examination, individuals may acquire civil service eligibilities
provided under special laws and other CSC issuances.
Office or Division: CSC Field Office ( Evaluation of Application only)

Classification: Simple; Highly Technical (For request from Tawi-Tawi and
other island-based and far-flung areas)
Transaction:
Who may avail: • Citizen of the Republic of the Philippines;
• At least 18 years of age at the time of application;
• Has not been found guilty of crime involving moral turpitude
or of infamous, disgraceful or immoral conduct, dishonesty,
• Has not been previously found guilty of offenses relative to,
or in connection with the conduct of a civil service
examination; and
• Has not been dismissed from the service for cause.
CHECKLIST OF REQUIREMENTS WHERE TO

SECURE
GENERAL REQUIREMENTS
General Requirements and Special Requirements Downloadable from
depending on the type of eligibility applied for: the CSC official
website
(shall apply to all types of eligibility granted under special laws (www.csc.gov.ph)
and CSC issuances)
1. Properly accomplished Application Form:
Form Type of
Eligibility
CS Form 101-A (Revised, December 2011) Electronic
Data
Processing
Specialist
Eligibility
(EDPSE)
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CS Form 101-B (Revised, December 2011) Veteran
Preference
Rating
Eligibility
(VPRE)
CS Form 101-C (Revised, December 2011) Scientific and
Technological
Specialist
Eligibility
(STSE)
CS Form 101-D (Revised, September Honor
2013) Graduate
Eligibility
(HGE)
CS Form 101-E (Revised, February 2017) Barangay
Official
Eligibility
(BOE)
CS Form 101-H (Revised, December 2011) Barangay
Health
Worker
Eligibility
(BHWE)
CS Form 101-G (Revised, September Skills
2013) Eligibility –
Category II
CS Form 101-K (December 2013) Foreign
School Honor
Graduate
Eligibility
(FSHGE)
CS Form 101-I (December 2011) Barangay
Nutrition
Scholar
Eligibility
(BNSE)
CS Form No. 101-J (Revised, Dec. 2018) Sanggunian
Member
Eligibility
(SME)
• Three copies of identical pictures with specification as

follows:
• Philippine passport size (4.5cm x 3.5cm or 1.78 inches by
1.4 inches), compliant with the specifications listed in the
application form.
• Original and photo copy of any valid ID containing
Applicant’s clear picture, date of birth signature and
168 | P a g e
signature of Authorized Head of the issuing agency as
prescribed in CSC MC No. 2, s. 2018 as follows:

• Driver's License/ Temporary Driver's License (LTO LTO
O.R. must be presented together with old Driver's
License; O.R. alone is not allowed)/Student Driver's
Permit;
• Passport; DFA
• SSS ID; SSS
• Voter's ID Voter's Certification; COMELEC
• BIR Taxpayer's ID (ATM type/TlN card type with BIR
picture);
• PhilHealth ID (must have the bearer's name, clear PhilHealth
picture, signature and PhilHealth number);
Company/ Office
• School ID, Requesting party’s
school
• Police Clearance/Police Clearance Certificate; PNP
• Barangay ID; Barangay where the
requesting party
resides
• Seaman's Book; MARINA
• HDMF Transaction ID, HDMF
Development Office
• Solo Parent ID; Office of the
Municipal/City where
the requesting party
resides
• Senior Citizen's ID, Office of Senior

Citizen’s Affairs of the
Municipal/City where
the requesting party
resides
• Alien Certificate of Registration Identity Card (ACR I- Bureau of
CARD); and Immigration
• CSC Eligibility Card (note: Implemented only beginning CSC RO where the
with the May 3, 2015 CSEPPT) requesting party took
the exam
169 | P a g e
authenticated/issued by the Philippine Statistics Authority
(PSA);
N.B.: In case where the PSA Birth Certificate is not legible, or LCR
the PSA has duly issued a negative certification of birth (PSA
CRS Form No. 1) printed in PSA security form, the applicant
shall, in addition, submit the original and photocopy of his/her
birth certificate authenticated/issued by the Local Civil Registrar
(LCR).

Marriage Certificate authenticated/issued by the PSA;
N.B.: In case where the PSA authenticated Marriage Certificate LCR

is not legible, the applicant shall, in addition, submit the original
and photocopy of her Marriage Certificate authenticated/issued
by the LCR.
• Certification of No Pending Case/Non-Conviction of Any CSC RO-Legal

Offense (CSC SPEL Form 1, April 2012); and Services Division
• If the application is filed through a representative:
• Authorization letter or SPA executed by the applicant;

and
• Original and photocopy of at least one (1) valid ID card
of the representative, as listed under Item No. 3 above.
SPECIFIC DOCUMENTARY REQUIREMENTS
(Shall apply depending on the type of eligibility)
• ELECTRONIC DATA PROCESSING SPECIALIST
(EDPS) ELIGIBILITY
Who can apply?
Passers of the proficiency test, or training course conducted by

the Information and Communications Technology Office [ICTO]
(formerly National Computer Center) on the following: Systems
Analysis and Design, Computer Programming, Java, MS
Access, or Visual Basic; C# and V.B. Net
For Training Course:

Original and certified copy of the Certificate of Proficiency
issued by the DICT on the following computer courses: DICT
Systems Analysis and Design, Computer Programming, Java,
MS Access, or Visual Basic; C# and V.B. Net
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• Original and photocopy of the Certificate of Completion DICT
issued by the DICT; and
• Original and photocopy of the Grade Slip issued by DICT. DICT
For Proficiency Test:
• Original and certified copy of the Certificate of Proficiency DICT

• Original and photocopy of the Notification Slip issued by DICT

DICT.
VETERAN PREFERENCE RATING (VPR) ELIGIBILITY
Who are qualified?
Any of the following individuals, in the alternative, is qualified to

avail of the VPRE:
• The veteran himself/herself; or
• The veteran’s spouse; or
• Any one of the veteran’s children.
• Original and photocopy of Birth Certificate (PSA or LCR PSA


• Affidavit of Waiver to be executed by the veteran only if still Requesting Party

alive; or Joint Affidavit of Waiver by the veteran’s surviving
spouse and other children, if the veteran is deceased and
one of his/her children is availing of the grant;
• Original and photocopy of Death Certificate (PSA or LCR PSA

authenticated) of the veteran, if deceased; N.B. The
requirement for Death Certificate also includes that of the
veteran’s spouse and/or any child, if deceased.)

authenticated) of the Applicant (if the applicant is either the
spouse, or a female married child of the veteran)
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• Original and photocopy of the Report of Rating in the CS CSC-IRMO/CSC RO
examination where the VPR shall be applied; and concerned
• Verification Slip of the applicant’s examination result/rating CSC-IRMO/CSC RO

issued by CSC-IRMO/CSC Regional Office concerned concerned
Other Requirements:
Original/Authenticated copy and photocopy of the following (if

the applicant’s name has been changed, or has discrepancy
with the name of the veteran):
• Order/Resolution/Decision issued by the CSC or the Court CSC-IRMO/CSC RO

on the correction of name of the applicant; and or Court concerned
Requesting Party
• Affidavit/s used/presented to support the CSC/Court
Order on the correction of name of the applicant (may be
executed by the applicant, or other disinterested parties);
and
• Other documents as may be deemed necessary upon

evaluation of the VPR application.
SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS)

ELIGIBILITY
Application for the grant of Scientific and Technological

Specialist Eligibility is filed, evaluated and processed at the
Department of Science and Technology (DOST).
The Certificate of Eligibility for STSE is claimed at the CSC

Regional Office concerned.
Who can apply?
• An applicant must have at least a Bachelor's degree in

areas enumerated in Section 1 of the IRR (Revised 2009):
• Natural Sciences
Astronomy
Astrophysics
Biological Sciences
Biology (S & T)
Microbiology
Botany
Molecular Biology and Biotechnology
Ecology
Physical Anthropology
Marine Biology
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Zoology
Geological Sciences
Archeology
Geophysics
Paleontology
Seismology
Meteorology
Oceanography
Physics/Applied Physics
• Engineering Sciences
Biological Engineering
Manufacturing Engineering
Ceramic Engineering
Materials Engineering
Computer Engineering
Mechatronics Engineering
Food Engineering
Petroleum Engineering
Geothermal Engineering
Railway Engineering
Industrial Engineering
Textile Engineering
Nuclear Engineering
•Mathematics and Information and Communication

Technology
Applied Mathematics
Computer Science
Information Technology
Pure Mathematics
Statistics
•Other Disciplines
Environmental Science
Food Science
• Has met any of the following additional requirements:
• At least three (3) years of continuous experience in

research and/or teaching in the pertinent field, provided that
the following conditions are further met:
•The applicant must be holding a part-time or full-time

teaching position having at least nine (9) units per
semester in CHED recognized schools/state colleges and
universities (SUCs) and/or actively doing research at the
time of filing the application;
173 | P a g e
•The teaching experience should be in the academe
(College Level at the least) in his/her major field of
specialization and academic in nature, leading to a
baccalaureate/master/doctorate degree;
Subjects being taught must be intermediate or advance in

nature as determined by the PD 997 Committee;
•In case of research, experience must meet and satisfy the

definitions as provided under Section 2 hereof;
His/her duties/responsibilities/participation must be

technical in nature as determined by the PD 997
Committee;
or
• Has earned a master’s degree with thesis/special project or

doctorate degree in any of the fields of study enumerated
under Section 1 hereof from a school recognized by the
Commission on Higher Education at the time of filing of
application.
• Has a commercialized patented invention as the major

inventor and as certified by intellectual Property Office of
the Philippines.
• Upon Filing of application
• Specific documentary requirements to be submitted at the

DOST Central Office, Taguig City (through the PD 997
Secretariat), or at the DOST Regional Office:
CSC Website or CSC
• Duly accomplished CS Form 101-C, Dec. 2011 Regional Office/Field
Office
• Three (3) pieces of identical ID pictures (Refer to Item No. Requesting Party
2 of the General Documentary Requirements for
specifications)
• Assessment fee of P200.00 payable to DOST; and
• Five (5) copies each of the following documents:
• Duly certified statement of duties and responsibilities Company/School

concerned
• Original and photocopy of Transcript of Records (TOR)
and diploma
School concerned
• Recommendation from head of office or school on the Company/School
application for PD 997 eligibility, which shall include a concerned
174 | P a g e
statement regarding his/her assessment of the
applicant’s research or teaching proficiency
• List of S&T subjects taught/being taught and the duration School concerned
of teaching said subjects, duly certified by the Dean of
the school; and
• Other documents such as:
Published research paper/technical reports for concluded

scientific research, or progress reports for researches still
in progress. The reports must be certified as true copy by
authorities to whom the original copies were submitted.
• Certification of research proficiency indicating the title Company/School

of scientific research project/s the applicant has concerned
participated in and the duration and nature of
participation and/or responsibilities of the applicant in
the research project.
B. Upon Claiming of Certificate of Eligibility at the CSC
Specific documentary requirements to be submitted at the

CSC:
• Original and photocopy of valid ID card (Refer to Item No. 3

of the General Documentary Requirements for the list of ID Requesting Party
cards accepted)

authenticated/issued by the PSA [Note: In case the PSA
Birth Certificate is not legible, or the PSA has duly issued a
Negative Certification of Birth (NSO CRS Form No. 1)
printed in PSA security form, the applicant shall, in addition,
submit the original and photocopy of his/her Birth Certificate
authenticated/issued by the Local Civil Registrar.] 50

Marriage Certificate authenticated/issued by the PSA (Note:
In case the PSA authenticated Marriage Certificate is not
legible, the applicant shall, in addition, submit the original
and photocopy of her Marriage Certificate
authenticated/issued by the Local Civil Registrar.)
• Certification of No Pending Case/Non-Conviction of Any CSC RO-ESD

Offense (CSC SPEL Form 1, April 2012).
HONOR GRADUATE ELIGIBILITY (HGE)
175 | P a g e
Who are qualified?
• Those who graduated summa cum laude, magna cum laude

or cum laude, in their baccalaureate degree, regardless of
the number of years of completion;
• Those who graduated from school year 1972-1973, and

thereafter; and
• Those who graduated in:
• Private Higher Education Institution in the Philippines with

baccalaureate/bachelor’s degree recognized by the CHED;
or
• State/Local College or University with School concerned

baccalaureate/bachelor’s degree included in its charter, or
baccalaureate/ bachelor’s degree duly approved by its
Board of Trustees/Board of Regents.
• Original and photocopy of Transcript of Record (TOR) of the School concerned

applicant;
• Certification from the university/college that the applicant School concerned

graduated summa cum laude, magna cum laude, or cum
laude. (This certification is separate from and on top of the
Transcript of Record); and
• List of Honor Graduates certified and submitted by the

School Registrar to the CSC (agency to agency concern).
BARANGAY OFFICIAL ELIGIBILITY (BOE)
Who are qualified?
The BOE shall be granted effective August 1, 2012 to the

following Barangay Officials based strictly on completion of
term of office from 2010 and onwards:
• Elective Barangay Officials:
Punong Barangay/Barangay Captain, regular Sangguniang
Barangay Members, and Sangguniang Kabataan
Chairmen; and
• Appointive Barangay Officials:
Barangay Treasurers, and Barangay Secretaries who were
appointed by the duly elected Punong Barangay.
• Certification from authorized DILG official at the municipal, DILG

city , provincial or regional level of the services rendered by
the barangay official, using the prescribed CSC-ERPO Form
1a (February 2017), for elective barangay officials, or CSC-
ERPO Form 1b (April 2012) for appointive barangay officials.
176 | P a g e
• Certification from the Barangay Chairman on the services Barangay concerned
rendered by the barangay official
• Duly signed oath-taking certificate or other proofs of having Barangay concerned

been duly elected or appointed such as election returns and
appointment paper;
• Notarized Affidavit stating that the barangay official was not Requesting Party
employed in the government during his/her term of office, or
service requirement, and that he/she did not receive any
form of salary/compensation, except honorarium for holding
a position in an ex-officio capacity, during his/her term of
office or service requirement

phrase “was not employed in the government” shall mean that
the Barangay Official has not been issued any appointment,
whether permanent, temporary, substitute, coterminous,
contractual, or casual, and that he/she has not received any
salary/compensation derived from any government agency
plantilla payroll, during his/her term of office, or service
requirement;
• For appointive barangay officials (Barangay Secretary & DILG

Barangay Treasurer), notarized Affidavit stating that the
appointive barangay official is not related up to the 4th
degree of consanguinity, or of affinity, to the appointing
Punong Barangay;
• Original/Authenticated and dry-sealed Master List of DILG

Elected/Appointed Barangay Officials issued by the DILG
(agency to agency concern; to be submitted by DILG to
CSCRO); and

Regional Office in verifying authenticity of information
supplied by the barangay official
BARANGAY HEALTH WORKER (BHW) ELIGIBILITY
Who are qualified?
• Local Health Board-accredited barangay health worker who

has completed at least two (2) years of college education
leading to a college degree and has voluntarily rendered at
least five (5) years of continuous active and satisfactory
service as an accredited BHW to the community. Services
rendered prior to February 20, 1995, or the date of approval
of RA No. 7883 shall not be counted for purposes of the
grant.
177 | P a g e
For purposes of the grant of BHW Eligibility, services rendered
to the community should meet ALL of the following requisites:
• The services must be voluntary, meaning, the BHW has not

been employed and has not received any form of salary, or
compensation, except honorarium, in the entirety of the
five-year period for service requirement;
• The services rendered must be continuous for a minimum

period of five (5) years, meaning, the BHW should have
served actively and satisfactorily on a full time basis; and
• The services rendered shall be under accredited status of

the BHW, meaning, the applicant-BHW should already had
been accredited by the Local Health Board before
rendering the five-year service requirement.
• BHW who had been hired by agency under Job Order

status and/or Contract of Service, may still avail of/qualify
for the grant of BHWE.
DOCUMENTARY REQUIREMENTS:
• School certificate or transcript of record [applicant must School Concerned

have completed at least two (2) years of college education
leading to a college degree.
• Certificate of Accreditation issued and signed by the Barangay Health

chairman or authorized official of the Barangay Health Worker Registration
Worker Registration and Accreditation Committee and of and Accreditation
the Local Health Board (the Certificate of Accreditation must Committee and of the
have been issued on or before the start of the five-year Local Health Board
voluntary service) concerned
• Certification of at least five (5) years of continuous and Local Health Board
satisfactory service as an accredited BHW issued by the concerned
Local Health Board
• Notarized Affidavit stating that the BHW was not employed Requesting Party
in the government during his/her service requirement, and
that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

the BHW has not been issued any appointment, whether
casual, and that he/she has not received any salary/
178 | P a g e
compensation derived from any government agency plantilla
payroll, during his/her service requirement
• Authenticated/Certified copy of Annual Accomplishment Barangay concerned

Reports
• Original/Authenticated and dry-sealed Registry of Department of Health

Accredited BHW issued by the Department of Health
(agency to agency concern; to be submitted by DOH to
CSCRO)
SKILL ELIGIBILITY (Category II)
Who are qualified?
The various skills eligibilities under CSC MC No. 11, s. 1996,

as amended, are granted to individuals who meet the
requirements of positions, qualifications for which are not
measurable by written tests, such as plant electrician,
automotive mechanic, heavy equipment operator, laboratory
technician, shrine curator, carpenter, draftsman, plumber, and
others.
Category II - refers to positions listed under CSC MC No. 11, s.

1996, as amended, including CSC MC No. 3, s. 2008 and CSC
MC No. 10, s. 2013, the required eligibility for which can be
obtained by completing one year of very satisfactory actual
work performance under temporary status of appointment.
• Original and photocopy of Appointment Paper of the Agency concerned

applicant, specifically indicating the status of appointment as
“Temporary” (NOTE: No status of appointment other than
“Temporary” shall be considered for the grant of eligibility
under Category II)
• Certification (using the prescribed CSC-ERPO Cat. II Form

No. 1, Revised Oct. 2009) from the agency head/highest Agency concerned
HRMO that the appointee obtained at least Very Satisfactory
rating for the two rating periods during the one-year
temporary appointment
• Statement of Actual Duties and Responsibilities (using the

prescribed CSC-ERPO Cat. II Form No. 2, Jan. 2011) of the Agency/Office
applicant executed by the applicant’s immediate supervisor concerned
• Authenticated copy of the applicant’s Performance Rating

Form, duly confirmed by the agency’s Performance Agency/Office
Evaluation and Review Committee (PERC), for the two concerned
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rating periods covered by the one-year temporary
appointment.
FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY
(FSHGE)
• For applicants presenting documents originating from School concerned

countries who are not member to the Apostille Convention
apostilling documents*). Certification on the honors
received and baccalaureate degree earned, duly signed by
the authorized/registrar of the foreign
school/college/university bearing the seal of the
college/university, and duly authenticated by a Philippine
Foreign Service Post. The Certification must state/indicate
the equivalent Latin honor in cases of honors with name/title
different from the Latin honors summa cum laude, magna
cum laude, or cum laude. This Certification is not the
Diploma and is separate from the Transcript of Record.
For applicants presenting Certification on the honors received School concerned

originating from countries which are members to the Apostille and Philippine
Convention, authentication is still required, but this time with an Foreign Service Post
Apostille instead of an Authentication Certificate (“red ribbon”)
as proof of authentication.
• For applicants presenting Transcript of Records originating CHED

from countries which are not members to the Apostille
Convention (As of April 2023, there are about 52 countries
in the world which have not joined the Hague Convention
implementing apostilling documents*), the Transcript of
Records certified as true copy by the foreign school (with
English translation as applicable) and duly authenticated by
the Philippine Foreign Service Post with jurisdiction over the
foreign school is required.
For applicants presenting Transcript of Records originating

from countries which are members to the Apostille Convention,
authentication is still required, but this time with an Apostille
instead of an Authentication Certificate (‘red ribbon”) as proof
of authentication.
• For applicants presenting documents originating from DFA

countries which are not members to the Apostille Convention
apostilling documents*), the Certification from the
Department of Foreign affairs (DFA), through the Philippine
Foreign Service Post, on the status of operation of the foreign
school duly signed by authorized DFA official, affixed with
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DFA official dry-seal, and printed on DFA official letterhead.
(Agency to agency).
For applicants presenting documents originating from countries

which are members to the Apostille Convention, the certification
on the status of operation of the foreign school should come
from the foreign government which has supervision over the
school concerned. The certification issued by the foreign
government must be apostilled for it to be used in the
Philippines.
*https://best-citizenships.com/2023/04/21/list-of-non-apostille-countries-
2023/
BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY
Who are qualified?
• Barangay-based volunteer workers for rendering at least

two (2) years of continuous and satisfactory nutrition
services and other related activities, such as community
health, backyard food production, environmental
sanitation, culture, mental feeding, and family planning to
the barangay.
• BNS who have been hired by agencies under Job Order

status and/or Contract of Service may still avail of/qualify
for the grant of BNSE.
School concerned
• Diploma or authentic evidence of completion of high school
course
Barangay concerned
• Certification of residency in the barangay for at least six (6)
years, and can speak the dialect
• Certification of completion of the prescribed 10-day training Barangay concerned

course and 20-day practicum in the barangay where
applicant is assigned
• Certification that the applicant has obtained a passing mark Barangay concerned
in the accomplishment of targets set in the action plan
Nutrition Action
• Copies of monthly accomplishment report (NNC Form 5) for Officer concerned
the last two years authenticated by the nutrition action officer Nutrition Action
Officer concerned
• Copies of BNS performance evaluation sheets for the last
two years authenticated by the nutrition action officer for Nutrition action
services rendered from Jan. 1, 1981 officer concerned
and attested by the
181 | P a g e
• Certification of at least two-year continuous and satisfactory district city nutrition
service as BNS by the nutrition action officer and attested by program coordinator
the district city nutrition program coordinator
• Copies of Memorandum of Agreement or contract of service Barangay concerned

as BNS for the last two years which includes the provisions
on the following key elements:
• Name of the parties entering into the agreement, or

contract, including their addresses;
• Duration/term/period of agreement, or contract, stating

beginning and ending dates;
• Statement/definition of duties and responsibilities of the

parties involved;
• Date of execution;
• Signatures of the parties;
• Witnesses; and
• Notary
• Notarized Affidavit stating that the BNS was not employed

in the government during his/her service requirement, and
that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

the BNS has not been issued any appointment, whether
casual, and that he/she has not received any salary/
compensation derived from any government agency plantilla
payroll, during his/her service requirement
• Original/Authenticated and dry-sealed List of BNS issued by National Nutrition

the National Nutrition Council (agency to agency concern; to Council
be submitted by NNC to CSCRO)
SANGGUNIAN MEMBER ELIGIBILITY (SME)
Who are qualified?
• For SME (First Level)
182 | P a g e
aggregate period of six (6) years; and
• Those who have completed at least seventy-two (72)
units leading to a baccalaureate/bachelor’s degree
program recognized by CHED from a Private Higher
Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s
degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents
• For SME (Second Level)

aggregate period of nine (9) years; and
• Those who have completed a baccalaureate/bachelor’s
degree program recognized by CHED from a Private
Higher Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s
degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents
School concerned
• For applicant who is a baccalaureate/bachelor’s degree
holder, original/authenticated and photocopy of Transcript of
Records;
• For Sanggunian Member First Level Eligibility applicant who School concerned
is not a baccalaureate/bachelor’s degree holder, certification
on the number of units earned and the
baccalaureate/bachelor’s degree being/has pursued duly
signed by authorized official/registrar of the
university/college;
• Original/Authenticated Master List of qualified Sanggunian DILG

Members issued by the DILG (agency to agency concern);
• For Sanggunian Members not included in the DILG Master DILG

List, Certification of services rendered by the Sanggunian
Member duly signed by authorized DILG official at the
regional level where he/she has served as Sanggunian
Member (Use CSC SME Form 1, March 2013); and

in verifying authenticity of information supplied by the
applicant.
The grant of eligibility under special laws and CSC issuances involves two (2) stages
–
183 | P a g e
Evaluation of Application at the CSC Field Office and Processing of Certificate of
Eligibility by the CSC Regional Office.

STAGE 1: Evaluation of Application
1. Submit duly Preliminary
accomplished Assessment
form and Any Deficiency -
documentary Inform applicant or
requesting party
requirements and enumerate the
missing Field Office
requirements Action Officer
No Deficiency -
Assign unique ID
No. and
Acknowledgement
Receipt
2. Pay the Process Cashier/
evaluation payment and Deputized
fee at the issue OR Cashier
Cashier. Request will be
Field Office
forwarded to the
Action Officer
CSC RO
working days
upon receipt of
complete
documents;
Twenty (20)
working days
for CSC FO-
Tawi-Tawi and
other Island-
Based Field
Offices (upon
receipt of
complete
documents)
Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
184 | P a g e
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
but not limited to, emails and/or short message service (SMS) can be done to ensure that the client is
properly notified.
185 | P a g e
4. Issuance of Certified Copies of Documents - (Appointment
papers, Service Cards, CSC Records, and CSC Issuances/
Resolutions)-Online Request
Authorized parties may request copies of their personal records in the Commission to be
used for specific purposes.

G2B – Government to Business
records;
• Courts and administrative bodies exercising quasi-judicial
and/or investigative functions by means of the compulsory
and/or determination or resolution of pending cases; and

1. Accomplished Personnel Records Request • Downloadable from the the
Form (PRRF) CSC official website
(www.csc.gov.ph)
• CSC FO
2. Self-addressed stamped envelope or
Prepaid Pouch, and copy of proof of
payment (electronic receipt or deposit slip
paid to CSC Regional Office Land Bank
Account)
186 | P a g e
National ID
Permit;
• Passport; DFA
• SSS ID; SSS
type with picture);
PhilHealth number);
resides
Office
4. If the request is filed through a • Requesting party

representative, scanned copy of an • SPA - requesting party
authorization letter or special power of • ID - same as indicated above
Attorney (SPA) and scanned copy of one
(1) valid ID (front and dorsal side) of the
representative
187 | P a g e
PERSON
STEPS PAID G TIME
LE
1. Online • Retrieve scanned Action Officer
Request copy of of the Division
accomplished concerned
Submit/send PRRF and
scanned documentary
copy duly requirements sent
accomplishe by the client
d PRRF and
documentar 1.2 Preliminarily
y assess completeness
requirement of request form and
s and send supporting
to- document/s
(insert CSC • Incomplete -

RO email Inform
address requesting
here) party of any
deficiency by
issuing a
Compliance
Letter
enumerating
the missing
requirements
through contact
details
provided
• Complete –
Issue
Acknowledgem
ent Receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided
188 | P a g e
requested records, of the Division
issue Order of concerned
Payment and advise
client to pay the
corresponding fee if
records are available.
• If records are not

available, inform
the client that
requested records
are not available
through the email
address provided
2. Pay the • Validate with the
correspondi Cashier if payment
ng fee online was received Action Officer
or through of the Division
bank deposit 2.2 Process payment concerned
and submit and issue OR;
proof of record OR
payment
(online 2.3 Reproduce the
receipt or requested records
deposit slip)
through
email*
3. Receive 3. Mail the requested Action Officer

the documents using of the Division
document the self-addressed concerned
requested stamped envelope
or Prepaid Pouch
provided by the
requestor.
TOTAL Appointment – One (1)
PHP 30.00; working day
upon receipt
Service of complete
Card/Record - documents
PHP 40.00
Above cited
CSC number of
Records- working day
PHP10.00/pa may be
ge extended
only once for
CSC the same
Issuances/ number of
189 | P a g e
resolutions- days
PHP10.00/pa pursuant to
ge Rule VII,
Sec. 3(b) of
Authenticated JMC No.
copies of 2019-001 on
Certificate of the IRR of
Attendance to RA 11032.**
L&D
Interventions-
PHP10.00
issuance of Official Receipt
notification and acknowledgment from the client is not feasible, other means of communication such as, but
not limited to, emails and/or short message service (SMS) can be done to ensure that the client is properly
notified.
190 | P a g e
5. Handling of queries/ request for assistance on Civil Service Matters
The CSC Field Office provides general information on civil service matters and handles
requests for assistance on CSC services.


None
FEES
CLIENT TO PROCESSING PERSON
CSC ACTIONS
STEPS BE TIME RESPONSIBLE
PAID
FOR WALK-IN TRANSACTION
1. Get 1. Assign client CSC FO Action
queuing transaction number Officer
number and attend to client's
and wait inquiry
for it to be
called. • Provide reply to
simple queries/
2. Inform the request for
Action assistance
Officer
regarding • For complex
the query or queries/requests
request for for assistance,
assistance. advise client that
the matter will
be referred to
the appropriate
office. Request
the client to fill
out request form
(CSC Office
3. Prepare a referral receiving the
letter and forward the concern)
191 | P a g e
3.For concern to the
concerns to responsible office
be referred within the day.
to other
CSC office, (The receiving office will
fill out a provide concrete action
request within three working
form. days. If request is
denied/ disapproved –
the receiving office will
send a written notice
citing the ground for
denial/ disapproval of
the request.)
4. Fill-out a
Customer
Feedback
Sheet.
FOR ONLINE TRANSACTION
1. Send the 1. Assign customer FO Action
complete reference number. Officer
details of 2.Evaluate
the completeness of the
feedback information provided
to: and request
additional
(insert FO information when
email necessary.
address) 3.Provide reply to
simple concerns. For
complex concern,
acknowledge receipt
of the email and
advise customer that
the matter will be
referred to the
appropriate office.
4. Prepare and send a
referral letter to the
concerned office
within three working
days.
192 | P a g e
(The receiving office will
provide concrete action
to the customer. If
request is denied/
disapproved – the
receiving office will
send a written notice
citing the ground for
denial/ disapproval of
the request.)
2.Upon
receipt of
the reply, fill
out the
Customer
Feedback
and
Satisfaction
Survey.
TOTAL Three (3)
working days
Above cited
number of
working days
may be
extended only
None
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**
*Queries and concerns may be coursed through email.
notified.
193 | P a g e
CSC Internal Services
194 | P a g e
1. ICT Maintenance (Software)
Maintenance of all IT-based and ICT-assisted business operations such as

computerized/automated operations, programs, and projects run by customized system
applications such as eCATS, DTMS, Welfare Fund, TEXTCSC, and e-Receipts which
also includes its version upgrade, reinstallation, restoration and backup in the Central
Office.
Office or Division: Integrated Records Management Office – Information

Technology Division (IRMO-ITD)
Classification: Simple; Highly Technical
Transaction:
Who may avail: CSC Central Office Officials and employees

• For Corrective Maintenance – IRMO-ITD
Request for technical assistance
• Client feedback form IRMO-ITD
1.1.A ICT (Software) Preventive Maintenance

FEES
CSC ACTIONS TO BE
PAID
1.1 Prepare ICT N/A Administrative
maintenance Assistant VI
schedule
1.2 Review and Director IV
approve ICT
maintenance
schedule
1. Receive ICT 1.3 Disseminate Administrative
Maintenance schedule to Assistant VI
schedule Offices in the
CO
2. Receive 2.1 Implement
To be
scheduled scheduled
discussed and Service Provider
maintenance preventive
will be done and IT Staff
on specified maintenance on
based on
dates specified dates
195 | P a g e
approved
schedule;
Except from
problem of not
connected or
can’t access.
3. Accomplish 3.1 Record tasks Service Provider

Client and generate On upgrade, and IT Staff
Feedback log files based on
Form *Request for re- approved
installation/ schedule. Also
restoration of depending on
Operating warranty,
System, availability of
database and parts and
other turnaround time
information of supplier
system
4.1 Prepare IT Staff and
monthly report Service Provider
* Consolidated
service reports;
basis for
preparation of
IT Procurement
Plan and other
related reports
If target is not
achieved, the
Director/ITD Chief
HR Specialist shall
implement
corrective action.
Refer to PM-02-03
TOTAL Three (3)
Working days
for preventive
maintenance
Twenty (20)
working days
for parts
replacement
196 | P a g e
1.1.B ICT (Software) Corrective Maintenance
FEE
PERSON
S TO PROCESSIN
BE G TIME
E
PAID
1. Coordinate with 1.1 Receive request To be
IRMO-ITD for technical discussed and
request for assistance will be done
technical *Software – i.e., based on
IT Staff
assistance version upgrade, approved
reinstallation, schedule;
restoration and
backup On upgrade,
2. Receive 2.1 Trouble shoot based on IT Staff
implementatio Software/Databas approved
n of request e schedule.
for technical Also
assistance depending on
warranty,
availability of
parts and
turnaround
time of
supplier
Except from
problem of not
connected or
can’t access.
3. Accomplish 3.1 Prepare monthly IT Staff and

Client report Service Provid-
Feedback er
Form * Consolidated
service reports; basis
for preparation of IT
Procurement Plan
and other related
reports
If target is not
achieved, the
Director/ITD Chief
HR Specialist shall
implement corrective
action. Refer to PM-
02-03
197 | P a g e
Working days
for corrective
maintenance
Twenty (20)
working days
for parts
replacement
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*
notified.
198 | P a g e
1.2 ICT Maintenance (Hardware)
Maintenance of all IT-based and ICT-assisted business operations and ICT equipment
such as desktop/laptop computers, servers, printers, network devices and external
backup media in the CSC Central Office

Classification: To be discussed and will be done based on approved
schedule
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
• Prepare ICT Administrative
maintenance Assistant VI
schedule
*ICT-based
refers to
desktop/laptop
computers,
servers,
printers,
network
devices and
external backup
media
1.2 Review and Director IV
approve ICT
maintenance
schedule
1. Receive ICT 1.3 Administrative
Maintenance Disseminate Assistant VI
schedule schedule to
Offices in the
CO
199 | P a g e
2. Receive 2.1 Implement To be Service Provider
scheduled scheduled discussed and and IT Staff
maintenance preventive will be done
on specified maintenance based on
dates on specified approved
dates schedule;
3. Accomplish 3.1 Record Service Provider
Client tasks and On upgrade, and IT Staff
Feedback generate log based on
Form files approved
*Request for re- schedule.
installation/
restoration of Also
Operating depending on
System, warranty,
database and availability of
other parts and
information turnaround
system time of
supplier
4.1Prepare IT Staff and

monthly Service Provider
report
* Consolidated
service reports;
basis for
preparation of
IT Procurement
Plan and other
related reports
If target is not
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective
action. Refer to
PM-02-03
Working days
for preventive
maintenance
200 | P a g e
Twenty (20)
working days
for parts
replacement
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*
If Hardware is not under warranty and cannot be repaired

FEES
BE TIME RESPONSIBLE
PAID
1. Coordinate with 1.1 Receive IT Staff
IRMO-ITD request for
request for technical
technical assistance
assistance
*Request for
troubleshooting
of
desktop/laptop
computer
servers and
printers
2. Receive 2.1
Service Provider
requested Troubleshoot
and IT Staff
technical hardware
assistance 2.2 To be
Recommend discussed and
for disposal if will be done
IT Staff
hardware is based on
not fixed and approved
is irreparable, schedule;
201 | P a g e
turnover to
OFAM-GSD
2.3 Accomplish IT Staff and
Service Service Provider
Report on
request
received/acted
upon
3. Accomplish 3.1Prepare IT Staff and
Client monthly report Service Provider
Feedback
Form * Consolidated
service
reports; basis
for preparation
of IT
Procurement
Plan and
other related
reports
If target is not
achieved, the
Director/ITD
Chief HR
Specialist
shall
implement
corrective
action. Refer
to PM-02-03
Working days
for preventive
maintenance
Twenty (20)
working days
for parts
replacement
Above cited
number of
working days
may be
extended only
once for the
same number
202 | P a g e
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*
If Hardware is under warranty and repairable

FEES
BE TIME RESPONSIBLE
PAID
1. Coordinate 1.1 Receive
with IRMO-ITD request for
request for technical To be
technical assistance discussed and
assistance *Request for will be done
troubleshooting based on IT Staff
of approved
desktop/laptop schedule;
computers,
servers and
printers
1.2 Troubleshoot
hardware
*If hardware is Also

not fixed, it can depending on
be upgraded or
warranty, Service Provider
disposed.
availability of and IT Staff
(Recommend for parts and
upgrade or turnaround
disposal if
hardware is not
fixed)
1.3 Purchase
Office concerned
Parts
2. Receive 2.1 Install parts To be
implementation discussed and
of request for will be done
technical based on
assistance approved
schedule;
2.2 Accomplish
IT Staff
Service Report
3. Accomplish 3.1 Prepare
IT Staff and Service
Client Feedback monthly report
Provider
Form
203 | P a g e
* Consolidated
service reports;
basis for
preparation of IT
Procurement
Plan and other
related reports
If target is not
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective action.
Refer to PM-02-
03
Working days
for preventive
maintenance
Twenty (20)
working days
for parts
replacement
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
204 | P a g e
1.3 ICT Maintenance (Network)
Maintenance of all IT-based and ICT-assisted business operations and ICT equipment
in the Central Office to ensure the availability of network such as the servers, Internet,
LAN, switch, hub and other network services

Classification: To be discussed and will be done based on approved
schedule.

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Prepare
network
maintenance
schedule
Administrative
*Network refers
Assistant VI
to servers,
internet, LAN,
switch hub and
other network
services
1.2 Review and
approve ICT
Director IV
maintenance
schedule
1. Receive ICT 1.3 Disseminate
Maintenance schedule to Administrative
schedule Offices in the Assistant VI
CO
2. Receive 2.1 Implement To be
Service Provider
scheduled scheduled discussed and
and IT Staff
implementation of preventive will be done
205 | P a g e
network maintenance based on
maintenance on specified approved
schedule dates schedule;
3. Accomplish 3.1 Record Service Provider
Client Feedback tasks and and IT Staff
Form generate log
files
*Request for re- Also depending

installation/ on warranty,
restoration of availability of
Operating parts and
System, turnaround
database and
other
information
system
3.2 Accomplish Service Provider
Service Report and IT Staff
4.1 Prepare IT Staff and
monthly report Service Provider
* Consolidated
service reports;
basis for
preparation of IT
Procurement
Plan and other
related reports
If target is not
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective
action. Refer to
PM-02-03
working days
for preventive
maintenance
Twenty (20)
working days
for parts
replacement
206 | P a g e
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032.*
notified.
207 | P a g e
2. Learning and Development (Human Resource)
All CSC officials and employees are provided with Learning and Development program
and other interventions within the prescribed period through the in-house programs and
other government or private sector agencies or institutions and individuals to meet or
increase the level of competencies of their positions.
Office or Division: Office for Human Resource Management and Development

(OHRMD)
Who may avail: CSC officials and employees
1. Accomplished Talent Needs

Assessment (TNA) and Individual
Development Plan (IDP)
• Online Competency Assessment OHRMD and/or CSC Offices

(OCA)
• Office Development Plan (ODP)
• Focus Group Discussion (FGD)
• Performance Evaluation Reports
• Commission directives/
instructions
• Organizational Training Needs
Assessment (OTNA)
FEES
BE TIME RESPONSIBLE
PAID
Preparation for the Learning and Development Plan
1. Accomplish CSC 1. Conduct Learning
Talent Needs Needs TDD-OHRMD
Assessment Assessment
(TNA) through
Online
208 | P a g e
FEES
BE TIME RESPONSIBLE
PAID
Competency
Assessment
(OCA), Office
Development
Plan (ODP),
Focus Group
Discussion
(FGD),
Performance
Evaluation
Reports, CSC
Strategy, OTNA
results, etc.
2. Prepare 3. Identify common

Individual competency
Development gaps of
Plan (IDP) employee
➢ The results of
the OCA, ODP
and other
TDD
reports shall be
the basis in
identifying the
common gaps or
L&D
requirements of
employees.
4. Prepare CSC TDD-OHRMD
L&D Plan and Director IV & III
Budget
5. Incorporate the L TDD- OHRMD

& D Plan and
Budget into the
Office Work and
Financial Plan for
approval of the
Commission
6. Review and
Commission
approve L&D
Proper
Plan and Budget
7. Disseminate
TDD
L&D Calendar to
209 | P a g e
FEES
BE TIME RESPONSIBLE
PAID
Offices including
external learning
service providers
through the
following
channels: Flag
Ceremony, CSC
Website, HRIS,
Social Media
platforms, Office
Memos, e-
posters, etc.)
Conduct of Training Program
1. Participate in the 1. Develop or revise
conduct of existing training
Training program design and
TDD
(online or face- materials per
to-face) evaluation
reports
2. Prepare L&D
Management
Checklist and
conduct a Pre-
Conference
Meeting with the
Course
Administrators, TDD
Subject Matter
Experts (SMEs),
and concerned
groups/
individuals
(virtual or face-
to-face)
3. Conduct the
training program
TDD
(virtual, face-to-
face, hybrid)
2. Fill out the 4. Administer the
Feedback Online Feedback
form (online form (Level 1),
form) Pre and Post
TDD
Evaluation
Sheets (Level 2),
if applicable, and
Learning
210 | P a g e
FEES
BE TIME RESPONSIBLE
PAID
Application Plan
(Level 3, if
applicable)
5. Conduct the
post-training
evaluation TDD
(online or face-
to-face)
6. Submit the
training
documentations TDD
(e-
documentation)
TOTAL None Twenty (20)
working days
upon
confirmation
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032.*
notified.
211 | P a g e
3. Equipment Maintenance of Air-Conditioning Units
All installed CSC Air-Conditioning Units (ACUs) at CSC Central Office undergo quarterly
preventive maintenance to ensure their good working condition.
Office or Division: Office for Financial and Assets Management – Building

and Grounds Maintenance Division (OFAM – BGMD)
Transaction:
Who may avail: Any requesting office in the CSC

Job Request Form OFAM - BGMD
FEES
CSC ACTIONS TO BE
PAID
Preparation of Preventive Maintenance Plan
• Prepare Preventive
Maintenance (PM) Engineer II
Plan for ACUs
• Check and review BGMD Chief
PM Plan for ACUs HR Specialist
• Secure PM Plan BDGM Chief
approval HR Specialist
• Approve PM Plan OFAM, Director
IV
• Implement PM Plan BGMD Chief
HR Specialist
Repair of Air-Conditioning Unit
• Fill out • Approve Job
the Job Request Form
BGMD Chief
Request
HR Specialist
Form in
triplicate
• Receive Job BGDM Action
Request Form Officer
• Check and diagnose ACU
ACU to be repaired Technician
212 | P a g e
with the supervision
of Engineer II
• Endorse the repair
to GSD for
Engineer II
procurement of
labor and materials
• Facilitate the
emergency
Engineer II
purchase of spare
parts
• Prepare Purchase
Request (PR) and BGMD Chief
Requisition HR Specialist
Issuance Slip (RIS)
• Approved PR and OFAM, Director
RIS III
• Secure approved
PR/RIS from BGMD Action Officer
Chief HR Specialist.
• Conduct oral
canvass of spare
Action Officer
parts to be
purchased.
• Procure spare parts. Action Officer
• Inspect/Confirm the
item and its quantity
according to the
Action Officer
requested
specification by
BGMD
• Conduct repair of BGMD ACU
ACU Technician
• Acknowledge the
Requesting
repair done by ACU
Office/End-user
Technician
Quarterly Report of the ACU Maintenance
• Prepare the
Quarterly Report of BGMD
the ACU Engineer II
Maintenance
• Check/Validate BGMD
Quarterly Report Engineer V
• Implement BGMD Chief
Corrective Action HR Specialist
TOTAL: None Three (3)
working days
Above cited
number of
213 | P a g e
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
214 | P a g e
4. Customer Feedback
Customer feedback gathered through the CSC Customer Feedback and Satisfaction
Survey (CFSS) tool using the link: https://cfss.csc.gov.ph/ and Contact Center ng Bayan,
e-mail, text message, and walk-in clients on the Commission’s services provided to its
clientele is a mechanism to measure the quality of the services being provided based on
the CSC QMS Standards.
Office or Division: Public Assistance Information Office and Process Owners of
CSC QMS
Who may avail: • Client/Customer; and
• CSC QMS Process Owners

Not applicable
FEE
S
PERSON
TO PROCESSIN
CLIENT STEPS CSC ACTIONS RESPONSIB
BE G TIME
LE
PAI
D
CCB Hotline to Gather Customer Feedback
• File Customer • Open the PAIO
Feedback CosmoCall Login
Window (Launch
the CosmoCall
universe Agent
Application
installed on the
desktop
computer)
• Enter account
username &
password
• Go on “Available”
status to receive
incoming call
215 | P a g e
• Answer the
incoming call on
the CosmoCall
Agent application
Electronic Mail to Gather Customer Feedback
• File Customer • Access the PAIO
Feedback PACC/CCB email
website
• Enter the
PAC/CCB email
account
username and
password
• Click on “Inbox”
and open unread
messages
(Read new
messages on
Inbox folder and
gather additional
information if
needed.)
Text Message to Gather Customer Feedback
• File Customer • Open the Nokia PAIO
Feedback PC Suite Window
• Go to inbox and
open unread
messages
• Respond to the
client’s text
message
• Transfer and
save the text
messages to
excel file
Snail Mail and PAC Hotline to Gather Customer Feedback
• File Customer • Receive the PAIO
Feedback feedback from
client
• Record the
customer’s
feedback
• Evaluate the
details of the
feedback
• If feedback is
Complex, refer to
concerned
office/agency
216 | P a g e
Customer Feedback from Walk-in Clients
(Feedback Form crafted and designed by each Process and approved by the CSC
QMR)
• Hand out to PAIO
customer the
Feedback Form
1. Fill-out Feedback • Retrieve the
Form Feedback Form
• Evaluate the
details of the
feedback
• Tabulate all the
Feedback Forms
Customer Feedback
(Received through the CFSS tool - https://cfss.csc.gov.ph/ from online and onsite
clients)
• Fill out the • Receive/Extract PAIO
customer feedback the feedback
survey through the from client
CFSS tool -
https://cfss.csc.gov.
ph/
• Review
completeness of
the information
provided.
Request
additional
information if
needed.
• Evaluate the
details of the
feedback
(If it is a negative
feedback /
complaint, prepare
root cause analysis
and implement
corrective action
through the
Negative Feedback
tab of the CFSS
tool.
If feedback if
positive, provide
the necessary
information/
assistance)
• Consolidate data
217 | P a g e
• Summarize/anal
yze the
data/information
extracted from
the tabulation
result.
• Prepare and
submit the
Quarterly Report
on Customer
Feedback to
PAIO through
Process
the Reports
Owner
Facility in the
CFSS tool.
Resolve and
provide details
and all actions
taken on
negative
feedback, if any
through the
Negative
Feedback Tab in
the CFSS tool.
• Consolidate PAIO
Quarterly Report
• Prepare
presentation of
Customer
Feedback for the
Management
Review
TOTAL Non Three (3)
e working days
Above cited
number of
working days
may be
extended
only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
218 | P a g e
JMC No.
2019-001 on
the IRR of
RA 11032*
notified.
219 | P a g e
5. Response to Request for Transport Service to Clients
This describes the procedures employed by OFAM in response to request for transport
service on scheduled date and time using CSC utility motor vehicle by CSC
officials/employees relative to their official functions.
Office or Division: CSC CO – OFAM, General Services Division

Transaction:
Who may avail: Any requesting office in the CSC

Request for Utility Vehicle (RUV) OFAM- General Services Division
The RUV should be submitted at least two

(2) working days before travel.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
• Prepare/Fill- • Accept request OFAM-GSD
out two (2) • Preliminarily Dispatcher
copies of assess
RUV and completeness
submit to of request
GSD
If deficient - Inform
requesting party of
any deficiency and
enumerate the OFAM-GSD
missing Dispatcher
requirements.
• Process request
If request is
disapproved/ OFAM-GSD
denied– Provide Dispatcher
220 | P a g e
notice stating the
reason for the
disapproval/ denial. OFAM-GSD
Chief/Authorized
• Log the request Person
in the Daily
Schedule
Monitoring OFAM-GSD
Database Dispatcher
• Prepare Trip
Ticket and RUV
for approval
and signature
of GSD Chief or
authorized
person
• Post and record

travel schedule
and data in the
Dispatch
Database
• Received • Inform OFAM-GSD
information requesting
on assigned party of
vehicle and assigned
driver, and vehicle and
details of the driver and
travel details of the
travel
TOTAL None Three (3) working
days
Above cited
number of working
days may be
extended only once
for the same
number of days
pursuant to Rule
VII, Sec. 3(b) of
JMC No. 2019-001
on the IRR of RA
11032*
notified.
221 | P a g e
6.a Communication Management (Incoming)
All incoming documents are received, correctly identified and distributed to concerned
offices within a prescribed period of time.
Information and Records Management Division (IRMO) –

Office or Division:
Communication Management Division (CMD)
Transaction:
Who may avail: All CSC Central Offices

None None
FEES
CSC ACTIONS TO BE
PAID
Submit • Receive IRMO Administrative
documents incoming Assistant VI
documents
IRMO Administrative
• If e-DTS is Officer III
available,
encode in e-
DTS.
If e-DTS in not
available, IRMO Administrative
encode in Assistant VI
excel format
CMD Chief Human
• Release to Resource Specialist
concerned
Office
• Prepare
monthly report
working days
222 | P a g e
Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
223 | P a g e
6.b Communication Management (Outgoing)
All outgoing documents from OLA and/or CSLO such decision and resolution are mailed
to concerned parties within a prescribed period of time.
Information and Records Management Division (IRMO) –

Office or Division:
Communication Management Division (CMD)
Transaction:
Who may avail: All CSC Central Offices

None None
FEES
CSC ACTIONS TO BE
PAID
Submit OLA and CSLO
documents
Receive outgoing IRMO
documents for Administrative
mailing Assistant VI
Stamp postage IRMO

Administrative
Assistant VI
Deliver mails at IRMO
PhilPost Administrative
Assistant VI
Prepare monthly IRMO Chief Human
report Resource Specialist
TOTAL None Eight (8) hours
Above cited
number of
hours may be
extended only
once for the
same number
of days
pursuant to
224 | P a g e
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
225 | P a g e
7. Procurement of Goods and Services
Procurement of goods and services through Procurement Service (PS) - Department of
Budget and Management (DBM) and those below PhP50,000.00 not available at PS-
DBM.
Office or Division: CSC CO – OFAM, General Services Division

Classification: Complex
Transaction:
Who may avail: CSC CO Offices

• Project Procurement Management Plan OFAM-GSD
(PPMP) for Common Supplies and
Programs. Activities and Projects
• Purchase Request (PR) and Requisition

and Issuance Slip (RIS)
• Oral Canvass
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTIONS TIME RESPONSIBLE
PAID
End-users • Receives approved BAC-SEC/GSD
submit PPMP PPMP Senior HRS
to
FRMD/OFAM • Consolidates PPMP BAC-SEC/GSD
into APP Senior HRS
• Prepares/Submit GSD HRS I/

Agency Admin. Asst. III
Procurement
Request (APR) to
DBM GSD-Property
Unit
• Receives delivered
items GSD HRS I/
Adm. Aide IV
226 | P a g e
• Inspects items GSD HRS I
delivered
• Records/Updates
delivered
items/supplies in
Electronic New
Government
Accounting System
(e-NGAS)
If items does not

passed the Quality
Control, return item to
PS-DBM. GSD to
request for another
delivery of items. GSD HRS I/
Admin. Aide IV
If item passed the QC,
GSD to record items GSD HRS I/
prior to release to end- Admin. Aide IV
user both in Property
Database and in e- GSD HRS I
NGAS.
• Release/Issues
items to end-users GSD Admin.
Aide IV
• Administers
feedback survey Cashier Staff/
form to End-Users HRS II/ Admin.
Asst. VI
• Records/ Updates
issuance Records Cashier Staff
e-NGAS
• Prepares Payment Process Owner

Voucher
• Prepares Cheque Process Owner
• Issues Cheque to Process Owner

Suppliers
227 | P a g e
• Administers
feedback survey
form to Suppliers
• If target is not
achieved,
implement
Corrective Actions
• Updates Risk
Register and Action
Plan
TOTAL None Seven (7)

working days
Above cited
number of
hours may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
notified.
228 | P a g e
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Clients are encouraged to accomplish
feedback forms & drop them at the designated
drop boxes located at the –
• Public Assistance and Information Office
(PAIO-Central Office);
• Public Assistance and Complaints Desk
(PACD-CSC Regional and Field Offices)
How feedback is processed Feedback is gathered and processed by

respective Offices in the CSC Central Office
including CSC Regional and Field Offices. A
report of Customer Feedback is prepared to
document action plan and monitor actions
taken.
How to file a complaint Accomplish the Client Complaint Form & drop it
at the designated drop box at the Public
Assistance and Information Office (Central
Office) and Public Assistance and Complaints
Desk (CSC Regional and Field Offices).
How complaints are processed Complaint/s received, whether verbal or written

shall be referred/forwarded to concerned Head
of Office (CSC Central Office/Regional/Field
Office) who shall act on the complaint and
provide feedback to the client on the action
taken.
Contact Information TextCSC 09178398272 or send your feedback

through email address
[email protected]
229 | P a g e
VII. List of Offices
CSC CENTRAL OFFICE

Office Contact Number email address
Office of the Chairperson
Chairperson Atty. Karlo A. B. Nograles Tel. # 8931-7935 och-
Fax # 8931-7997 [email protected]
Asst. Commissioner Jo Ann M. Burgos [email protected]

Dir. IV Fe Karen M. Lamorena [email protected]
Office of the Commissioner-OCOM-L
Commissioner Aileen Lourdes A. Lizada Tel. # 8931- ocom-
7996; [email protected]
8931-
8026
Fax # 8931-4145
Dir. IV Enrico P. Lopez Tel. # 8931-7996; [email protected]
8931-8026
Fax # 8931-4145
Office the Commissioner-OCOM-A

Commissioner Ryan Alvin R. Acosta Tel. # 8931-7943; [email protected]
8951-4625
Fax # 8931-7967
Dir. IV Sabrina Louise M. De Guzman [email protected]
Office of the Assistant Commissioner for Legal (OAC-L)
Asst. Commissioner Ariel G. Ronquillo Tel. # 8931-8016 [email protected]
Office of the Assistant Commissioner for Support and Administrative Services (OAC-SAS)
Acting Asst. Commissioner Karin Litz P. Tel. # 8932-2606 [email protected]
Zerna
Office of the Assistant Commissioner for Professionalization and Cooperation (OAC-PaC)
Acting Asst. Commissioner Judith A. Tel. # 8931-7971 [email protected]
Dongallo-Chicano
Office of the Assistant Commissioner for Human Resource Governance (OAC-HRG)
Acting Asst. Commissioner Nerissa B. Tel. # 8932-2710 [email protected]
Canguilan local 361 or 262
230 | P a g e
Civil Service Institute (CSI)
Dir. IV Fernando M. Porio Tel. # 8931-4182 [email protected]
Fax # 8931-8019
Dir. III Emilyn O. Severo
Commission Secretariat and Liaison Office (CSLO)
Dir. IV Katherine Limare-Delmoro Tel. # 8951-4627 [email protected]
Dir. III Tina Katharine L. Sison
Examination, Recruitment and Placement Office (ERPO)
Dir. IV Prisco S. Rivera, Jr. Tel. # 8951-2578 [email protected]
Dir. III Cherry C. Berris Tel. # 8931-8163
Human Resource Policies and Standards Office (HRPSO)
Dir. IV Jennifer L. Timbol Tel. # 8951-4629 [email protected]
Fax # 8931-4144
Dir. III Sheila G. Acuña
Human Resource Relations Office (HRRO)
Dir. IV Ma. Theresa C. Fernandez Tel. # 8931-8039 [email protected]
Fax # 8931-4149
Dir. III Krunimar Antonio D. Escudero, III
Internal Audit Service (IAS)
Acting Dir. IV Elnora B. Gotis Tel. # 8951-2645 [email protected]
Fax # 8931-4135
Integrated Records Management Office (IRMO)
Dir. IV Noreen Boots Gocon-Gragasin Tel. # 8951-4628 [email protected]
Fax # 8931-7981
Dir. III Jilven T. Amar Tel. # 8932-2293
Office for Financial and Assets Management (OFAM)
Acting Dir. IV Maria Victoria M. Salazar Tel. # 8931-7990 [email protected]

Acting Dir. III Noel V. Salumbides Tel. # 8931-7984
Office for Legal Affairs (OLA)
Dir. IV Alma Flores-Foronda Tel. # 8932-3781 [email protected]
Fax # 8931-8016
Dir. III Christian Dawn G. Molina Tel. # 8951-2630
Acting Dir. III Jamahlin D. Lacandazo- Tel. # 8951-2625
Escalona
Office for Human Resource Management and Development (OHRMD)
Acting Dir. IV Rosalita B. Rances-Petaca Tel. # 8932-0181 local 141 [email protected]
Fax # 8951-2637
231 | P a g e
Acting Dir. III Ma. Jinky P. Jayme Tel. # 8951-2639
local 142
Office for Strategy Management (OSM)
Dir. IV Helene Grace T. Ramos Tel. # 8932-0236 [email protected]
Fax # 8931-7931
Dir. III Nel Sherwin A. Carnetes Tel. # 8932-3939
Public Assistance and Liaison Office (PAIO)
Dir. IV Maria Luisa Salonga-Agamata Tel. # 8931-7993 [email protected]
Fax # 8932-0179
Dir. III Fia U. Salumbides Tel. # 8932-0381
CSC REGIONAL OFFICES
Civil Service Regional Office No. I

Quezon Avenue., San Fernando City, La Union 2500
Dir. IV Hedy Jose B. Lardizabal Tel. # (072) 700-5643 [email protected]

Fax # (072) 700-5626
Dir. III Cornelia M. Rillera
CSC Field Office - Ilocos Sur
Zone 5, Bantay, Ilocos Sur 2727
Dir. II Marina G. Cabanero Tel. # (077) 604-5582 [email protected].

ph
CSC Field Office - Ilocos Norte
No. 7 Giron St. Laoag City, Ilocos Norte 2900
Dir. II Rex R. Ami Tel. # (077) 670-0357 [email protected].

ph
CSC Field Office - La Union
Aguila Road,City of San Fernando, La Union 2500
Dir. II Edgar F. Asuncion Tel. # (072) 700-5763 ro01_

[email protected]
SC Field Office - Western Pangasinan
Solis St. Lingayen, Pangasinan 2401
Dir. II Flordeliza C. Bugtong Tel. # (075) 529-9394 [email protected]
CSC Field Office - Eastern Pangasinan

Gracia Village, Nancayasan, Urdaneta City, Pangasinan 2428
Dir. II Romulo V. Nabua Tel. # (075) 523-8338 [email protected]
232 | P a g e
Civil Service Regional Office No. II
San Gabriel, Tuguegarao, Cagayan 3500
Acting Dir. IV Atty. Marites P. Lappay Tel. # (078) 396-1321 [email protected]

0917-918-2585
Acting Dir. III Maria Noemi S.
Bustamante
CSC Field Office Cagayan - Batanes
Regional Government Center, Carig, Tuguegarao City
Acting Dir. II Valnizan HC. Calubaquib Tel. # 078) 825-0709; ro02.fo_cagayanbatanes

0995-1009-585 @csc.gov.ph
CSC Field Office - Isabela
PGO Isabela CMPD, Alibagu, Ilagan, Isabela
Dir. II Rewina D. Arugay Tel. # (078) 323-0575
0936-7606-390 [email protected]
h
CSC Field Office - Nueva Vizcaya
NVSU compound, Bayombong, Nueva Vizcaya
Dir. II Elpidio S. Bunagan, Jr. Tel. # (078) 392-6177 ro02.fo_quirinonuevaviscay
CSC Field Office - Quirino
Andres Bonifacio, Diffun, Quirino
Dir. II Elpidio S. Bunagan, Jr. Tel. # (078) 374-7330 ro02.fo_quirinonuevavisc

Civil Service Regional Office No. III

Diosdado Macapagal Government Center, Maimpis, City of San Fernando, 2000
Pampanga
Acting Dir. IV Rosalinda A. Tanaliga- Tel. # (045) 455-3242 [email protected]

Oliva Fax # (045) 455-3241 [email protected]
Concurrent Acting Dir. III Edgardo C.

Cruz
CSC Field Office - Aurora
Barangay Buhangin, Baler, 3200 Aurora
Dir. II Seymour R. Pajares Tel. # (042) 724-6561 [email protected]
233 | P a g e
Civil Service Regional Office No. III
Diosdado Macapagal Government Center, Maimpis, City of San Fernando, 2000
Pampanga
CSC Field Office - Bataan

Provincial Capitol Compound, Balanga City, 2100 Bataan
Concurrent Acting Dir. III Edgardo C. Tel. # (047) 613-3936 [email protected]
Cruz
CSC Field Office - Bulacan
Provincial Capitol Compound, City of Malolos, 3000 Bulacan
Dir. II Dulce J. Cochon Tel. # (044) 791-4940 [email protected]
h
CSC Field Office - Nueva Ecija
Old Provincial Capitol Compound, Cabanatuan City, 3100 Nueva Ecija
Dir. II Eleanor M. Prado Tel. # (044) 940-1316
(0961)599-6261 [email protected]
v.ph
CSC Field Office - Pampanga

Provincial Capitol Compound, Sto. Niño, City of San Fernando, 2000 Pampanga
Dir. II Emily R. Reyes Tel. # (045) 457-1920 [email protected]
(045) 961-3741 v.ph
CSC Field Office - Tarlac

Romulo Blvd., San Vicente, 2300 Tarlac City
Dir. II Maria Cristina R. Gonzales Tel. # (045) 982-0455 [email protected]

(045)925-0486
CSC Field Office - Zambales
Palanginan, Iba, 2201 Zambales
Dir. II Randy C. Tababa Tel. # (047) 307-2447 [email protected].

(047) 232-0025 ph
Civil Service Regional Office No. IV

139 Panay Avenue Brgy. South Triangle, Quezon City 1103
Dir. IV Maria Leticia G. Reyna Tel. # (02) 927-1830 [email protected]

(02) 7508-0377
Dir. III Josephine R. Altura
Dir. III Radne B. Jomuad
234 | P a g e
CSC Field Office - Batangas

Provincial Capitol Compound, Batangas City 4200
Dir. II Lily Beth L. Majomot Tel. # (043) 723-2894 [email protected]

(043) 724-5494 h
CSC Field Office - Cavite

Provincial Capitol Compound, Trece Martires City, Cavite 4109
Dir. II Maria Theresa R. Poblador Tel. # (02) 8533-5929 [email protected]
Imus Satellite Office

#108 LTO Compound, Palico IV Imus City, Cavite 4103
Dir. II Maria Theresa R. Poblador Tel. # (046) 501-7431 [email protected]

(02) 8533-5971;
09289847639; 09637885914
CSC Field Office - Laguna
Provincial Capitol Compound, Brgy. Poblacion Uno Sta. Cruz, Laguna 4009
Dir. II Charity F. Arevalo Tel. # (049) 501-3324 [email protected]
CSC Field Office - Marinduque

Provincial Government Compound, Boac, Marinduque 4900
Dir. II Jacinto C. Mateo III Tel. # (042) 754-0011 [email protected]

ov.ph
CSC Field Office - Occidental Mindoro

Hidalgo Street, Brgy. 7, San Jose, Occidental Mindoro 5100
Dir. II Marietta P. Santos Tel. # (043) 457-9091 ro04.fo_occidentalmindoro@

csc.gov.ph
CSC Mamburao Satellite Office

Provincial Capitol Compound, Brgy. Payompom, Mamburao, Occidental Mindoro 5106
Dir. II Marietta P. Santos ro04.fo_occidentalmindoro@

csc.gov.ph
235 | P a g e
CSC Field Office - Oriental Mindoro

Barangay Sta. Rita, Pinamalayan, Oriental Mindoro 5208
Dir. II Jeffrey C. Cruz Tel. # (02) 8533-5909 / ro04.fo_orientalmindoro@cs

(043) 738-4563 c.gov.ph
CSC Field Office - Palawan

Lot 10 Block 7, Rafols Road, Sta. Monica Heights Puerto Princesa City, Puerto Princesa 5300
Dir. II Rowena M. Cunanan Tel. # (048) 434-6344 [email protected]

(02) 8533-5957 h
CSC Field Office - Quezon

City Motorpool Compound Dahican Road, Brgy. Ibabang Dupay, Lucena City, Quezon 4301
Dir. II Jacinto C. Mateo III Tel. # (042) 797-0923 [email protected]

(02) 8533-6149
CSC Field Office - Rizal
4th Floor GSO Bldg. Cainta Municipal Compound, Brgy. Sto. Domingo, Cainta, Rizal 1900
Dir. II Nancy B. Asilo Tel. # (02) 535-5171 [email protected]

(02) 8696-2596
CSC Field Office - Romblon

4th Floor, Romblon Provincial Capitol Bldg., Capaclan, Romblon, Romblon 5500
Dir. II Rafael A. Prado Mobile No. (0928) 549- [email protected]

8429 h
236 | P a g e
Civil Service Regional Office No. V
Rawis, Legazpi City 4500
Dir. IV Daisy Punzalan Bragais Tel. # (052) 742-9568 [email protected]
Dir. III Rosalinni V. Moneda

CSC Field Office - Albay
CSC Regional Office V Compound, Rawis, Legazpi City 4500
Dir. II Sharon Farida A. Flores Tel. # (052) 7429564 [email protected]
CSC Field Office - Camarines Norte

Barangay Camambugan, Daet, Camarines Norte 4600
Director II Atty. Alicia P. Salinas Tel. # (054) 875-6733 ro05.fo_camarinesnorte@c

sc.gov.ph
CSC Field Office – Camarines Sur
Capitol Compound, Cadlan, Pili, Camarines Sur 4418
Dir. II Ma. Dolores D. Salud Tel. # (054)884-4667 ro05.fo_camarinessur@csc

.gov.ph
CSC Field Office - Masbate
Municipal Road, Kalipay, Masbate City 5400
Dir. II Jocelyn L. Marifosque Tel. # (056) 333-4141 [email protected]

ph
CSC Field Office - Sorsogon

City Hall Compound, Sorsogon City 4700
Acting Dir. II Marife L. Luzuriaga Tel. # (056) 311-5424 [email protected]
.ph
CSC Field Office - Catanduanes
San Isidro Village, Virac, Catanduanes 4800
Dir. II Enida B. Abordo Tel. # (052) 740-6197 ro05.fo_catanduanes@csc.

gov.ph
237 | P a g e
Civil Service Regional Office No. VI
No. 7 Onate St., Mandurriao, Iloilo City 5000
Dir. IV Nelson G. Sarmiento Tel. # (033) 321-2668 to [email protected]
69
Dir. III Erna T. Elizan Hotline # (033) 321-1253
(ARTA-related concerns)
Fax # (033) 321-2667
CSC Field Office - Aklan

Rosas de Papel Street, Bacan, Banga, Aklan 5601
Dir. II Leo F. Jamorin Tel. # (036) 272-5787 [email protected]
CSC Field Office - Antique

Sibalom, Antique 5713
Dir. II Andre L. Ladigohon Tel. # (036) 543-8073 [email protected]

h
CSC Field Office - Capiz
ESLA, Brgy. Lanot, Roxas City, Capiz 5800
Dir. II Rufino G. Leonoras Tel. # (036) 620-0075 [email protected]

(036) 621-4989
CSC Field Office - Guimaras
San Miguel, Jordan, Guimaras 5045
Dir. II Vizur-Ty C. Gaitano Tel. # (033) 581-2234 [email protected]

.ph
CSC Field Office - Iloilo

Pepita Aquino Avenue, Iloilo City 5000
Dir. II John Esar T. David Tel. # (033) 327-5608 [email protected]
CSC Field Office - Negros Occidental

Jose Abad Santos Ave, Barangay 39, Bacolod City
Dir. II Phillip Bernard H. Capadosa Tel. # (034) 474-2182 ro06.fo_negrosoccidental@

csc.gov.ph
238 | P a g e
Civil Service Regional Office No. VII
Sudlon, Lahug, Cebu City 6000
Dir. IV Carlos A. Evangelista Tel. # (032) 414-7676

(032) 414-7488 [email protected]
Dir. III Ariel B. Bacatan (032) 253-9050
Fax # (032)414-7488
CSC Field Office - Cebu North

5th Floor, CSC RO VII Building, Sudlon, Lahug, Cebu City 6000
[email protected].
Dir. II Ma. Victoria R. Gabud Tel. # (032) 414-7079 ph
CSC Field Office - Cebu South

New City Hall Compound, Lawaan II, Talisay City, Cebu 6045
Director II Gina A. Crucio Tel. # (032) 462-1083 [email protected].
ph
CSC Field Office - Bohol

0210 Mariano St., Poblacion III, Tagbilaran City, Bohol
Dir. II Alice May S. Parcon Tel. # (038) 501-7046 [email protected]
CSC Field Office - Negros Oriental

Molave St., Daro, Dumaguete City 6200
Dir. II Merlinda Flores-Quillano Tel. # (035) 420-5002 [email protected]

(Concurrent) ov.ph
CSC Field Office - Siquijor

Old Capitol Building, Larena, Siquijor 6226
Dir. II Merlinda Flores-Quillano Tel. # 0917) 7964-154 [email protected]
(Concurrent)
239 | P a g e
Civil Service Regional Office No. VIII
Government Center, Palo, Leyte 65
Dir. IV Marilyn E. Taldo Tel. #(053) 323- [email protected]
0742(ORD) [email protected]
Dir. III Flordeliza C. Algas (053) 832-2931
(ARD/LSD/ PALD/ARTU)
(053) 888-0742 (MSD)
(053) 888-0742 (PSED)
(053) 888-1811 (HRD)
(053) 832-2955 (ESD)
CSC Field Office – Leyte I

Barangay Abucay, Tacloban City 6500
Dir. II Ma. Natividad L. Costibolo Tel. # (053) 832-7383 [email protected]

[email protected]
CSC Field Office – Leyte II
Dir. II Pharida Q. Aurelia Tel. # (053) 832-2951 [email protected]

m
CSC Field Office - Biliran

Barangay Larrazabal, Naval, Biliran 6543
Dir. II Rey Albert B. Uy Tel. # (053) 507-8359 [email protected]

[email protected]
CSC Field Office - Western Leyte Satellite Office

Aunubing Street, 3/F New Ormoc City Hall, Ormoc City 6541
Dir. II Rey Albert B. Uy Tel. # (053) 832-3395 ro08.fo_westernleyte@csc.

gov.ph
[email protected]
m
CSC Field Office - Southern Leyte

Brgy. Asuncion Capitol Site, Maasin, Southern Leyte 6600
Tel. # (053)571-0894 ro08.fo_southernleyte@csc

.gov.ph
[email protected]
[email protected]
240 | P a g e
Civil Service Regional Office No. VIII
CSC Field Office - Samar
Capitol Site, Catbalogan City, Western Samar 6700
Tel. # (055) 543-9380 ro08.fo_westernsamar@cs

c.gov.ph
[email protected]
CSC Field Office - Eastern Samar

Brgy. Alang-Alang, Borongan, Eastern Samar 6800
Dir. II Michael M. dela Cruz Tel. # (055) 560-9290

ro08.fo_easternsamar@csc
.gov.ph
[email protected]
CSC Field Office - Northern Samar
UEP White Beach, Catarman, Northern Samar 6400
Lucille K. Lepasana ro08.fo_northernsamar@c

(Supervising HRS) sc.gov.ph
[email protected]
Civil Service Regional Office No. IX

Cabatangan, Zamboanga City 7000
Dir. IV Alvin R. Araneta Tel. # (062) 955-1643 [email protected]

Dir. III Mario Jose T. Cunting
HR/Training Division
Tel. # (062) 995-1642
Examination Division
Tel. # (062) 955-5946
CSC Field Office - Zamboanga City

National Irrigation Authority Region IX
Gov. Ramos Avenue, Sta. Maria, Zamboanga City
Dir. II Faida Aisha A. Calapardo Tel. # (062) 993-2942 ro09.fo_zamboangacity@c

sc.gov.ph
241 | P a g e
Civil Service Regional Office No. IX
Cabatangan, Zamboanga City 7000
CSC Field Office - Zamboanga Del Sur

Provincial Capitol Compound, Pagadian City 7016
Dir. II Sarah L. Amores-Batoy Tel. # (062) 215-3017 ro09.fo_zamboangadelsur

@csc. gov.ph
[email protected]
CSC Field Office - Zamboanga Del Norte

ZDN Sports Complex Tower, Estaka, Dipolog City 7100
Dir. II Jerry N. Mayormita Tel. # (065) 212-3762 ro09.fo_zamboangadelnort

[email protected]
[email protected]
CSC Satellite Office-Zamboanga Sibugay

Municipal Hall, Ipil, Zamboanga Sibugay
Dir. III Mario Jose T. Cunting Tel. # (062) 955-2765 [email protected]

(Concurrent) [email protected]
Civil Service Regional Office No. X

Vamenta Boulevard, Carmen, Cagayan de Oro City 9000
Acting Dir. IV Noemi Rabe-Torres Tel. # (088) 858-7563 [email protected]

(ORD)
Acting Dir. III Cosette Maglasang- (0998) 9774-715
Mundo (Text CSC)
(0939) 9125-0253
(Exam Concerns)
CSC Field Office - Misamis Oriental

CSC Regional Office No. X, Vamenta Boulevard, Carmen, Cagayan de Oro City 9000
Acting Dir. II Rowena G, Gingo Tel. # (088) 855-0729 ro10.fo_misamisoriental@

(0998) 5343500 csc.gov.ph
242 | P a g e
Civil Service Regional Office No. X
Vamenta Boulevard, Carmen, Cagayan de Oro City 9000
CSC Field Office - Misamis Occidental

CEO Compound, Upper Langcangan, Oroquieta City 7207
Dir. II Edward S. Vidal Tel. # (088) 521-6476 ro10.fo_misamisoccidental

(0939) 9124626 @csc.gov.ph
CSC Field Office - Bukidnon

Provincial Capitol Compound, San Victores Street, Malaybalay City 8700
Dir. II Lourdes B. Pelaez Tel. # (088) 813-6334 [email protected]

v.ph
[email protected]
CSC Field Office - Camiguin
A. Aranas St., Poblacion, Mambajao, Camiguin 9100
Dir. II Mary Ann H. Borres Tel. # (088) 525-3321 [email protected]

(0939) 9110078 v.ph
[email protected]
CSC Field Office - Lanao del Norte

DepEd City Division, Aguinaldo St., Iligan City 9200
Dir. II Alona B. Carumba Tel. # (063) 229-8939 ro10.fo_lanaodelnorte@cs

(0939) 9107110 c.gov.ph
[email protected]
Civil Service Regional Office No. XI

Ecoland Drive, Matina Davao City 8000
Dir. IV Cyril Nathan SM. Eamiguel Tel. # (082) 299-1727 [email protected]

(082) 299-1724
Dir. III Venus O. Bumanlag (082) 299-1725
CSC Field Office – Davao de Oro

Nabunturan, Compostela Valley Province
Dir. II Leilani C. Parel Mobile No. (0935) 241-4461 [email protected]

ov.ph
243 | P a g e
Civil Service Regional Office No. XI
Ecoland Drive, Matina Davao City 8000
CSC Field Office - Davao City

2nd Floor Civil Service Commission Regional Office No. XI Building
Ecoland Drive, Matina, Davao City 8000
Dir. II Marilyn M. Dujali Tel. # (082) 322-9143 [email protected]

.ph
CSC Field Office - Davao del Norte

Ground Floor, DPWH Building, Purok Pine Tree Magugpo North, Tagum City
Dir. II Ruby A. Espaṅola Tel. # (084) 216-3674 ro11.fo_davaodelnorte@c

sc.gov.ph
CSC Field Office - Davao del Sur

Barangay Aplaya, Digos City, Davao del Sur
Dir. II Richard T. Ortiz Tel. # (082) 227-3092 Ro11.fo_davaodelsur@csc.

gov.ph
CSC Field Office - Davao Oriental
Dahican, City of Mati, Davao Oriental
Dir. II Edna A. Plata Tel. # (087) 811-7867 [email protected]
om
Civil Service Regional Office No. XII

Regional Government Center, Carpenter Hill, 9506 Koronadal City
Dir. IV Grace R. Belgado-Saqueton Tel. # (083) 825-1536 [email protected]

(083) 520-3373
Concurrent Acting Dir. III Denise G. 0963) 930-6421

Juanday (TEXTCSC)
CSC Field Office - Koronadal City

DPWH XII, South Cotabato 2nd DEO Compound Andres Bonifacio Street corner Alunan
Avenue Brgy. Zone III, Koronadal City
Director II Angelica C. Capao-an Tel.# (083) 500-4220 csc.fo_koronadalcity@csc.
gov.ph
244 | P a g e
Civil Service Regional Office No. XII
Regional Government Center, Carpenter Hill, 9506 Koronadal City
CSC Field Office - North Cotabato

USM-Kidapawan City Campus, Kidapawan City
Dir. II Glenda I. Foronda-Lasaga Tel. # (064) 572-6735 ro12.fo_northcotabato@csc

.gov.ph
CSC Field Office - Sarangani

Provincial Capitol Compound, Alabel, Saranggani Province
Dir. II Edna C. Nebrija-Mahinay Tel. # (083) 892-5895 [email protected]

(0936) 296-7180 v.ph
CSC Field Office - South Cotabato

Upper Aurora, Barangay Zone IV, Koronadal City
Dir. II Teresita R. Antolin Tel. # (083) 552-4845 ro12.fo_southcotabato@cs

c.gov.ph
CSC Field Office - Sultan Kudarat

Old Capitol Compound, Kalawag II, Isulan, Sultan Kudarat
Dir. II Ma. Josefina G. Buenbrazo Tel. # (064) 471-2243 ro12.fo_sultankudarat@cs

c.gov.ph
CSC-Cordillera Administrative Region (CAR)

No. 116 Wagner Road, Military Cut-Off Baguio City 2600
Dir. IV Fernando O. Mendoza Tel. # (074) 443-5982 [email protected]

Dir. III Ruben U. Wacas
CSC Field Office - Abra

Provincial Capitol Compound, Bangued, Abra 2800
Dir. II Emily A. Balungay Tel. # (074) 752-8321 [email protected]
245 | P a g e
CSC-Cordillera Administrative Region (CAR)
No. 116 Wagner Road, Military Cut-Off Baguio City 2600
CSC Field Office - Apayao

Luna, Apayao 3813
OIC Dir. II Teresita B. Biteng Tel # (0906) 400-6786; [email protected].

(0929) 682-2800 ph
CSC Field Office - Baguio City

Jose Abad Santos Drive, Burnham Park, Baguio City 2600
Dir. II Josefina S. Tamondong Tel. # (074) 424-2659 [email protected]

h
CSC Field Office - Benguet

BSU Cmpd. Km. 5, La Trinidad, Benguet 2601
Dir. II Allyson M. Locano Tel. # (074) 665-6670 [email protected].

(0918) 301-4758 ph
(0906) 507-8208
CSC Field Office - Ifugao

Provincial Capitol, Lagawe, Ifugao 3600
Dir. II Anita Verina T. Paredes Tel # (0905) 608-9404 [email protected]

h
CSC Field Office - Kalinga

Government Center, BulanaoTabuk City, Kalinga 3800
OIC Dir. II Teresita B. Biteng Tel # (0906) 400-6786 [email protected].

(0929) 682-2800 ph
[email protected]
CSC Field Office - Mt. Province
Barangay Calutit, Bontoc, Mt. Province, 2616
Dir. II Anita Verina T. Paredes Tel # (0908) 337-0449 rocar.fo_mt.province@csc.

gov.ph
246 | P a g e
CSC-Caraga
Doongan Road, Butuan City 8600
Dir. IV Winston l. Plaza Tel # (085) 815-3370 [email protected]

(0923) 081-8701
Dir. III Christopher C. Mabale (0923) 880-9931
CSC Field Office - Agusan del Norte

Barangay Abilan, Buenavista, Agusan del Norte
Dir. II Meshach D. Dinhayan Tel. # (085) 342-7071 rocaraga.fo_agusandelnor

CSC Field Office - Agusan del Sur

D.O. Plaza Government Center, Patin-ay, Prosperidad, Agusan del Sur
Dir. II Evangeline B. Golindang Tel. # (085) 839-5438 rocaraga.fo_agusandelsur

(0917) 1094-927 @csc.gov.ph
CSC Field Office - Surigao del Norte

National Highway, Brgy. San Pedro, Sison,
Surigao del Norte
Dir. II Alan B. Besario Tel # (0917) 1170-436 rocaraga.fo_surigaodelnort

[email protected]
CSC Field Office - Surigao del Sur

Capitol Hills, Telaje, Tandag City
Dir. II Aurora B. Mantilla Tel. # (086) 211-3052 rocaraga.fo_surigaodelsur

(0999) 880-9920 @csc.gov.ph
247 | P a g e
CSC for BARMM
Bangsamoro Government center, Rosary Heights, Cotabato City 9600
Dir. IV Lida C. Ayon Tel. # (064) 552-0512 [email protected]

(064) 552-0327
Dir. III Maribel Sixto-Alejo (0995) 581-3182
CSC Field Office - Cotabato City

ARMM Compound, Cotabato City 9600
Dir. II Dominador E. Gonzales, Tel. # (064) 552-0512 [email protected]

Jr. ov.ph
CSC Field Office - Lanao del Sur

MSU E-Library, Mindanao State University Main Campus, Marawi City, 9700
Dir. II Sandrah Arnica M. Usman Tel # (0917) 843-6450 robarmm.fo_lanaodelsur@csc.

gov.ph
[email protected]
CSC Field Office - Basilan/Sulu

Municipal Hall of Jolo, Jolo, Sulu, 7400
City Hall of Lamitan, Lamitan City, Basilan, 7300
Dir. II Gil D. Caburnay Tel # (0916)691-8886 [email protected]

[email protected]
h
CSC Field Office - Tawi-tawi

Provincial Capitol Compound, Bongao, Tawi-Tawi,7500
Tel. # (0917) 632-7813 [email protected].

ph
CSC Field Office - Maguindanao
Provincial Government Center, Buluan, Maguindanao 9616
Dir. II Arnold V. Juloya Tel # (0949) 456-5118 robarmm.fo_maguindanao@csc

.gov.ph
248 | P a g e
CSC-National Capital Region (NCR)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City
Dir. IV Victoria F. Esber Tel. # 8740-8412 [email protected]

8781-5864
8781-5886
Acting Dir. III Vlademir E. 8741-6097
Villacorta 8749-0980
Acting Dir. III Hans R. Alcantara
CSC Field Office - BIR
Rm. 210, 2/F Bureau of Internal Revenue-National Office Building,
Agham Road Diliman, Quezon City
Dir. II Dick N. Echavez Tel. # 8926-5568 [email protected]

8929-7676
local 7515 and 7516
CSC Field Office - COA

2/F Commission on Audit Central Office Bldg.,
Commonwealth Avenue, Diliman, Quezon City
Dir. II Dick N. Echavez Tel. # 8932-7136; [email protected]

8952-5700
local 2111
CSC Field Office - HOR

Basement, Southwing, House of Representatives,
Constitution Hills, Quezon City
Dir. II Dick N. Echavez Tel. # 8932-6121 [email protected]
CSC Field Office - DPWH

DPWH Central Office,
Mezzanine Floor, Bonifacio Drive, Port Area, Manila
Dir. II Mira Michelle A. Brazil Tel. # 5304-3292 [email protected]

5304-3549
5304-3331
CSC Field Office - BSP
Rm. 605 EDPC Bldg., BSP Complex, Malate Manila
Dir. II Mira Michelle A. Brazil Tel. # 8708-7347; [email protected]

8708-7701
local 2404
249 | P a g e
CSC Field Office - DOST

4/F Philippine Textile Research Institute Building
DOST Compound, Bicutan, Taguig City
Dir. II Margarita G. Reyes Tel. # 837-2071 [email protected]

local 2278/2279
CSC Field Office - DBP

4/F DBP Bldg., Sen. Gil Puyat Ave.
cor Makati Avenue, Makati City
Dir. II Cesar R. Garduque. Jr. Tel. # 8818-9511 [email protected]

local 2444 and 3404
8812-6371
CSC Field Office - Makati
7/F, Building 2, Makati City Hall,
J.P. Rizal St., Brgy. Poblacion, Makati City
Dir. II Philip C. Apostol Tel. # 8870-1794 [email protected]

8870-1710
CSC Field Office - Manila

Lions Drive Arroceros St., Ermita, Manila
Dir. II Claudia Abalos-Tan Tel. # 5310-5289 [email protected]
CSC Field Office - TESDA

TESDA Complex, East Service Road
South Super Highway, Taguig City
Dir. II Laura D. Mangorangca [email protected]
CSC Field Office-Paraṅaque City College

North Wing Building, Ground Floor, Room 103 & 105,
Coastal Road corner Victor Medina St., Parañaque City
Dir. II Laura D. Mangorangca Tel. # 8682-2743 [email protected]
250 | P a g e
CSC Field Office - DILG

23/F DILG-NAPOLCOM Center Bldg., EDSA cor. Quezon Avenue, Quezon City
Dir. II Fe P. Lacaba Tel. # 8925-9113 [email protected]
CSC Field Office - BFP

Agham Road, Brgy. Bagong Pagasa, Diliman, Quezon City
Dir. II Cecilia C. Villafuerte [email protected]
CSC Field Office-NIA

4th Floor, IEC Building, NIA Compound National Irrigation Administration EDSA, Diliman,
Quezon City
Acting Dir. III Hans R. Alcantara Tel. # 8926-1727 [email protected]

8929-6071 to 79
local 304
CSC Field Office - UP
Room 107 G/F, National Engineering Center (NEC),
Juinio Hall cor. Agoncillo Street and Osmeña Ave.,
University of the Philippines Diliman, Quezon City 1101
Acting Dir. III Hans R. Alcantara Tel. # 8981-8500 [email protected]

local 3022/3029
CSC Field Office - Caloocan City Government
New Caloocan City Hall, 8th Street cor. 8th Avenue,
Grace Park East, Caloocan City
Acting Dir. II Rosechelan Charity Tel. # 8288-8811 [email protected]

G. Acorda-Adongay local 2257
8323-5349
CSC Field Office - DOH
Room 104, Ground Floor, Building 12, San Lazaro Compound,
Rizal Avenue, Sta. Cruz, Manila, 1003
Acting Dir. II Atty. Rosechelan Tel. # 8781-4329 [email protected]

Charity G. Acorda-Adongay 8651-7800
local 2252
336-5595
251 | P a g e
CSC Field Office - DND

Camp Gen. Emilio Aguinaldo, Boni Serrano St., Quezon City
Dir. II Cecilia C. Villafuerte Tel. # 8911-6001 [email protected]

local 8191
CSC Field Office - DENR
Annex Bldg., DENR Compound, Visayas Avenue, Diliman, Quezon City
CSC Field Office - DA

2/F DA/PCAF Bldg., Department of Agriculture, Elliptical Road,
Diliman, Quezon City
Tel. # 8740-8412 [email protected]

Local 209 [email protected]
CSC Field Office - OP
Room 114 Mabini Bldg., Malacañang, Manila
Dir. II Roderick J. Romualdo Tel. # 8736-1032 [email protected]

8784-4286
local 4328
CSC Field Office - PNP
2/F, DPRM Annex Bldg., Camp Crame, Quezon City
Dir. II Imelda R. Banzon Tel. # 8723-0401 [email protected]

local 3662 and 4431
CSC Field Office - GSIS
3/F CORE Bldg., GSIS Financial Center, Pasay City
Dir. II Henry B. Peliṅo Tel. # 7976-4900 local 3482 [email protected]
252 | P a g e
Anti-Red Tape Presidential Action
Contact Center ng Bayan
Authority Center (PACe)
Hotline: 1-6565 accessible via PLDT and [email protected] Email:
Smart landlines nationwide [email protected]
[email protected]
• SMS/Text Access: 0908-8816565 [email protected]
8478-5091
• Email: [email protected]
0920-925-3078
[email protected]
0998-856-8338
• Website:
Tel # (02) 784-4296 loc
www.contactcenterngbayan.gov.ph
4502/4568
• Facebook page:
(02) 736-8621
www.facebook.com/contactcenterngbayan
(02) 736-8645
(02) 736-8602
(02) 736-8603
(02) 736-8606
(02) 736-8629
253 | P a g e
VIII. List of Acronyms
ACR I-CARD Alien Certificate of Registration Identity Card

ACU Air Conditioning Unit
AO Action Officer
APP Annual Procurement Plan
APR Agency Procurement Request
ARVEF Agency Request for Verification/Validation of
Eligibility Form
ATAF Appointment Transmittal and Action Form
BHW Barangay Health Worker
BHWE Barangay Health Worker Eligibility
BNS Barangay Nutrition Scholar
BNSE Barangay Nutrition Scholar Eligibility
BOE Barangay Official Eligibility
CCB Agent Contact Center ng Bayan Agent
CE Certification Election
CESB Career Executive Service Board
CFSS Customer Feedback and Satisfaction Survey
CMD Communications Management Division
CNA Collective Negotiation Agreement
COE Certificate of Eligibility
CoE Certification of Eligibility
COMEX Computerized Examination
COPI Correction of Personal Information
CSC Civil Service Commission
CSC CO Civil Service Commission Central Office
CSC FO Civil Service Commission Field Office
CSC RO Civil Service Commission Regional Office
CSE Career Service Examination
CSE-PPT Career Service Examination - Pen and Paper Test
CSEVS Career Service Eligibility Verification System
CSI Civil Service Institute
CSLO Commission Secretariat and Liaison Office
CTC Certified True Copy
DBAR Database of Individuals Barred from Entering
Government Service and Taking Civil Service
Examinations
DF Declaration Form
DOLE-BLR Department of Labor and Employment-Bureau of
Labor Relations
EAS Examinee Attendance Sheet
EDPSE Electronic Data Processing Specialist Eligibility
e-DTS Electronic Database Tracking System
e-NGAS Electronic New Government Accounting System
EO Employees' Organization
ERPO Examination, Recruitment and Placement Office
ERRF Examination Records Request Form
254 | P a g e
ESD Examination Services Division
FGD Focus Group Discussion
FSHGE Foreign School Honor Graduate Eligibility
GOCCs Government-Owned and Controlled Corporation
HGE Honor Graduate Eligibility
HRMO Human Resource Management Officer
HRRO Human Resource and Relations Office
ICT Information and Communication Technology
IRMO Integrated Records Management Office
LAMD Library, Archives, and Museum Division
LCR Local Civil Registrar
LGUs Local Government Units
LSD Legal Services Division
LTO Land Transportation Office
LUCs Local Universities and Colleges
LWD Local Water District
MARINA Maritime Industry Authority
MOA Memorandum of Agreement
NAPOLCOM National Police Commission
NBC National Budget Circular
NGAs National Government Agencies
NOSCA Notice of Organization, Staffing, and Compensation
Action
OCA Online Competency Assessment
ODP Office Development Plan
OFAM Office for Financial and Assets Management
OFAM-BGMD Office for Financial and Assets Management –
Building and Grounds Maintenance Division
OHRMD Office for Human Resource Management and
Development
OLA Office for Legal Affairs
OR Official Receipt
ORAS Online Registration, Appointment, and Scheduling
System
PACD Public Assistance and Complaints Desk
PAIO Public Assistance and Information Office
PALD Public Assistance and Liaison Division
PDS Personal Data Sheet
PERC Performance Evaluation and Review Committee
PhilID Philippine Identification
PM Preventive Maintenance
PMO Postal Money Order
PPMP Project Procurement Management Plan
PR Purchase Request
PRRF Personnel Records Request Form
PSA Philippine Statistics Authority
PSED Policies and Systems Evaluation Division
PSP Picture Seat Plan
QS Qualification Standards
255 | P a g e
RACD Registration Accreditation and CNA Registration
Division
RAI Report on Appointment Issued
RCAD Records Center and Archives Division
RE Room Examiner
RIS Requisition and Issue Slip
RP Room Proctor
RUV Request for Utility Vehicle
SALN Statements of Assets and Liabilities and Net Worth
SME Sanggunian Member Eligibility
SMEs Subject Matter Experts
SPA Special Power of Attorney
STS Scientific and Technological Specialist
STSE Scientific and Technological Specialist Eligibility
SUCs State Universities and Colleges
TARD Talent Acquisition and Retention Division
TAT Turn Around Time
TNA Talent Needs Assessment
UMID Unified Multi-Purpose ID
VPRE Veteran Preference Rating Eligibility
WDs Water Districts
256 | P a g e

CSC - CC - 5th Edition - 2023

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CIVIL SERVICE COMMISSION

III. Core Purpose

IV. Service Pledge

Empowering the public through 24/7 access to information on our policies,

All these we pledge because YOU deserve no less.

CSC Regional Office Services

CSC Field Office Services

CSC Internal Services

Feedback and Complaints 229

Office or Division: CSLO/Library, Archives and Museum Division (LAMD),

1. Concerned parties involved in the case (a.

1. Accomplished CSC Request Form Downloadable from the CSC website

CSLO (Receiving Window) for CSC

IRMO (Receiving Window) for CSC

2. Scanned copy of at least one ID card

• Philippine Identification (PhilID) or Philippine Statistics Authority (PSA)

• Senior Citizen’s ID; Office of Senior Citizen’s Affairs (OSCA) of

By authorized representative of the Same as indicated above

For requests made by any requesting

1.3 Retrieve the Action Officer

1.4 Inform client Action Officer

• Pay the 2.1 Process Cashier

• Scan and redact

3. Receive the 3. Release the CTC Action Officer

Office or Division: Records Division, Office for Legal Affairs (OLA)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished Request Form Downloadable from the CSC

• Senior Citizen’s ID; Office of Senior Citizen’s Affairs

3) Proof of payment of the required fee

• Additional requirements if made through an

• Scanned copy of One (1) valid government-

2. Pay 2.1 Process payment Action Officer

PHP3.00 Above cited

Office or Office for Legal Affairs (OLA)-Records Division

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

The issuance of a Certificate of No Pending Case serves as confirmation that the

Office or Division: Office for Legal Affairs (OLA)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Philippine Identification (PhilID) or National ID PSA

Office or Division: Integrated Records Management Office-Central Office

Who may avail: 1) Eligibles as it pertains to his/her personal records; and

2) The Head of the Agency, the Human Resource

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Office or Division: Records Center and Archives Division (RCAD), IRMO

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

2. At least one (1) ID card of the requesting

Valid ID contains eligible’s clear picture, date

(Note: Expired ID cards, which shall be used

In the absence of PSA-issued Marriage

A PSA-issued birth certificate is required if

FEES PROCESSING PERSON

Office or Division: Civil Service Institute – CO (CSI)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Exploratory meeting to discuss N/A

3. Receive proposal Requesting

TOTAL Three (3)

Office or Division: Civil Service Institute – CO (CSI)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE