Staff Training Report

The document evaluates three training options for staff. Option 1 focuses on management skills and costs $4500 for 3 days. Option 2 also develops management skills and costs less at $2150 for 3 days. Option 3 focuses on sales skills, costs $1500 for 2 days, and includes pre-and post-workshop support.

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Staff Training Report

Uploaded by

Ramesh

We take content rights seriously. If you suspect this is your content, claim it here.

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Download as DOCX, PDF, TXT or read online on Scribd

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Staff Training Report

Training Option 1
Include a rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training
to be provided and outcomes, location, costs and duration as applicable.

Training: Management Skills for New Managers

Company: Academy of Leaders

As the customer service representatives don’t have managerial skills and knowledge in
management/leadership, the first suggestion is this training which is business focussed, hands-
on and practical. The participants practice what they learn and interact with other managers
from many industries and countries through breakout sessions, exercises and case studies.

The participants in this training learn contents like how to adjust their management style to the
different members of the team and about motivation, delegation, coaching, communication,
performance management and leadership. More than that its helps the new managers to
become aware of their personal weaknesses and learn to play with their strengths to get
advantage.

Audience: It is recommended for new managers with up to 3 years of experience who wants to
improve your management skills.

Programme Outline (Summary):

1. Your role as Manager
2. Performance Management
3. Effective Communication
4. Understanding and Appreciating Leadership: The Art of Influencing Others
5. Coaching for Performance
6. Creating a Motivational Climate
7. Delegation for Growth and Development

Location: Sydney CBD

Costs: $4500 per participant

Duration: 3 days training

Training Option 2
Include a rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training
to be provided and outcomes, location, costs and duration as applicable.
Training: The New Manager
Institute: Learning Centre

This second option still focussed in managerial skills development for new
managers/employees assuming a new role, but with lower cost.

The New Manager Course is designed to give the foundation skills and practical techniques
necessary to the participants assert themselves in their position and win over their direct
reports. The program is structured to help an individual gain self-awareness and understand
how their approach impacts others and what to do about it. The third day is specifically spent
on conflict resolution; an important skill set in a manager’s toolbox.

Audience: Anyone who is new to the role of managing/supervising people or who has been in
the role for a while but has not had formal training.

Summary:
Module 1: Establishing Yourself
Module 2: Setting Expectations
Module 3: Managing Your Time
Module 4: Delegating Skills
Module 5: High Impact Feedback
Module 6: The Meaning of Success
Module 7: Team Development
Module 8: It’s not all about Indoor Pursuits
Module 9: Foster Teamwork
Module 10: Introduction to Conflict Management
Module 11: Creating a Communicative Atmosphere
Module 12: Mutual Understanding
Module 13: Analysing to the Root Cause
Module 14: Solution Building

Outcomes: Participants will leave the course with a certificate of attendance and an
individualised action plan to help support next steps on return to the workplace. More
importantly they will have developed skills and knowledge to become more productive, more
confident and comfortable in their role, more able to get the best out of people, less stressed
and better able to deal with conflicts and challenges.

Duration: 3 Days

Price: $2150 per person

Location: Sydney or Melbourne

Training Option 3
Include a rationale for each recommendation.
Include the details of each recommended training option, including a summary of
the training to be provided and outcomes, location, costs and duration as applicable.

Training: Sales Accelerator

Company: Smart Selling

The third option contain a different focus, but also super important to the success of
the business and new stores, which is sales skills.

This company/training offers rapid results for the team and the business growth.
The two days Sales Accelerator course takes the team through seven core
fundamentals to rapidly find opportunities, convert sales and exceed targets at the
highest professional standard with integrity.

Summary:
1. Exploration: Why people buy, for who to effectively sell the product, service
or idea
2. Listening: The backbone of all communication.
3. Objections: Understanding how to use them as opportunities to convert
into sale.
4. Negotiation: Preparation, techniques, styles, mindset.
5. Managing clients’ expectations: Service excellence. Communication
styles. Manage challenging situations.
6. Business Development / Prospecting: Making prospecting easy and
comfortable.
7. Presenting: Structure to ensure seamless delivery of your message.

Also, they offer ‘tri-pack’ program, including:

a) Pre-work: to understand each business and company’s sales process. This part is
made using a questionnaire to complete and return to them. After that occurs the
consultation, where they will delve deeper to ensure Smarter Selling is aligned
with the organization’s goals.

b) Workshop:
Duration: 2 days