Pega Tool : Built ability in your enterprise to grow & scale

M . Sai Madhuri
Jaya Prakash Narayan college of Engineering

Abstract : Pega is a popular business process management(BPM) ,which provides a

powerful platform that empowers the world’s leading organizations to unlock business-
transforming outcomes with real-time optimization. Clients use our enterprise AI
decisioning and workflow automation to solve their most pressing business challenges –
from personalizing engagement to automating service to streamlining operations. Since
1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s
customer demands while continuously transforming for tomorrow.

Pega is a low-code platform for AI-powered decisioning and work flow automation

The Pega platform makes it simpler for enterprises to work smarter, unify experiences,
and adapt instantly. Thanks to our scalable, made-to-measure architecture, even the
biggest organizations can stay streamlined and ready for what’s next.

Introduction:
Pega is a Java-based business process management tool that is used to build enterprise
applications. Among all the BPM tools in the market, Pega is the leading and No-1 tool
according to market standards far beyond its competitors. Pega enables in creating and
managing web-based applications with less effort. All the components involved in a web-
based application are inbuilt in Pega like the integration with Oracle Databases and other
external systems. Pega even has the best in class Software Configuration Management system
built in it. It has been proved that application development in Pega takes only one-third of an
effort compared to Java.
Pega is an American software company based in Cambridge, Massachusetts. Founded in 1983,
Pegasystems develops software for customer relationship management (CRM) and business
process management (BPM). The company has been publicly traded since 1996 as PEGA
Why PEGA technology is important?
The following are the reasons to use Pega:

• Pega has a unified Visual Designer Studio for designing capabilities without coding.
• Pega BPM is portable across the enterprise and can be used in managed cloud and
private cloud to build abilities required for the application.
• It eliminates coding and automates the process of building complex systems at the
enterprise level.
• Pega is designed to reduce the time of changes in the software.
• Pega product is built on Java and provides Java code that is executed at runtime.
WHAT IS BPM(BUSINESS PROCESS MANAGEMENT)?
Business process management (BPM) is a methodology to manage processes and workflows
in an organization. The goal of BPM is to increase efficiency, performance, and agility in the
day-to-day operations of a business. BPM has been widely adopted by organizations and is
essential for any enterprise business that wants to be competitive in today’s marketplace.
For example, the world’s leading airlines utilize BPM to manage flight schedules and terminal
operations.
Here is its methodology:-
BPM methodology can generally be implemented in the following steps:
1. Analysis: Comprehensive analysis is done to discover and identify processes that can be
created or optimized to meet business requirements or improve performance. Specifications
for a design solution can be derived from this analysis.
2. Design: The design of a process involves workflows that include human-to-human, system-to-
system, or human-to-system interactions. The design should aim to reduce errors and maintain
relevant standard operating procedures or service level agreements.

3. Modeling: Once the process design is ready, it can be modeled using varying input values to
observe its behavior. If undesirable behavior is observed, design changes can be made iteratively.
Software tools are available to effectively model and evaluate processes.

4. Execution: A process model can be executed using a business rules engine to govern process
execution.

5. Monitoring: During execution, processes can be monitored to collect reporting data for
performance, errors, and compliance. Monitoring allows businesses to evaluate executed BPM
solutions against corresponding design models and against relevant KPIs. Data collected by real-time
or ad-hoc monitoring can also be used by the predictive analytics software to anticipate future
problems.

6. Optimization: Data from the modeling and monitoring phases can be used to identify areas of the
solution that can be improved to derive higher efficiency and better value.
What is PEGA's BPM technology?
Pega’s BPM technology helps you quickly build business applications that deliver the
outcomes and end-to-end customer experiences your customers demand. Additionally,
PEGA is 40% faster in mobile development, eight times faster in analysis and design, and
eight times faster in introducing change. Pega BPM is available on-premise or in the PEGA
cloud.
Future Scope of PEGA technology:
The future of Pega developers is wide and has more job opportunities in the current
situation. A skilled developer has a great demand over the globe. Pega is required for every
business need to maintain a business process management tool that helps developers. PEGA
partnered with leading companies like Accenture, TCS, Capgemini, Infosys. We can see that
there is a tremendous demand for PEGA developers and their demand will continue to rise.
Apart from these benefits, a developer can earn a high income on an average of $80,000 as
predicted by online data. A beginner Pega developer can earn around $50,000. A senior Pega
developer can earn much more.

PEGA developer skills and responsibilities:

• Here is the list of skills required for a PEGA developer:-

• Able to develop various enterprise-level applications.
 • Keen knowledge of SQL, SOAP, etc. as an added advantage is required.
• Able to write code using programming languages such as CSS, JS, HTML, Angular,
Java, Jquery, etc.
• He must be a graduate in Computer Science.
• Understand the concept of PRPC.
• A developer should have a keen knowledge of JAVA and OOPS concepts.
• Must have expert knowledge of Scrum and Agile techniques.
• Knowledge of tools such as Excel, Visio, etc. is required.
The basic or primary responsibilities of the PEGA developer:-

• Developers should be able to integrate various processes such as web services,

databases, etc.
• He/she should be responsible for designing and developing BPM applications in Pega.
• He/she must resolve application problems such as bugs, malware, etc. entering into
the system.
• A developer is responsible for developing solution architecture in the Pega PRPC
environment.

1. Discovery and User Research:

o Pega recommends using the Pega Express™ delivery approach for
efficient and meaningful outcomes.
o During the Discover phase, focus on understanding the outcomes you
want to achieve and prioritize Microjourneys® (smaller, manageable
pieces of customer journeys).
o From an accessibility standpoint, consider the following tasks:
▪ Identify and engage users who might have accessibility
challenges.
▪ Use various research methods to gather input and feedback.
 2. Low-Code Development:
o Pega is a low-code platform, allowing you to build applications with
minimal hand-coding.
o Explore the Low-Code App Builder Mission in the Pega Academy for
practical guidance.
3. Best Coding Practices:
o While Pega emphasizes low-code development, there are scenarios
where you might need to write custom code (e.g., Java steps in
activities).
o Keep in mind the guardrail score, which reflects adherence to best
practices.

PEGA GenAI

Go from revolutionary idea to enterprise app in minutes

with AI-generated low-code

• Automatically turn ideas into

workflows
• Boost low-code productivity and
empower a new generation of
developers.
• Generate test data on-the-fly
• Guide developers with
conversational suggestions
• Let AI map integrations to back-end
systems

Engage customers with vibrant content

with AI-led strategy optimization

Let AI lead a continuous optimization loop –

uncover opportunities, generate content, and
engage.

• Get actionable insight into underserved

segments
• Auto-generate new treatments to improve engagement
• Automatically learn which message is the right fit for each customer
Streamline every single customer touchpoint
with an AI-powered assistant for agents and chatbots

Supercharge agent productivity and transform chatbots to self-service

superstars.

• Distill interactions, transcripts, and

knowledge into concise interaction
summaries
• Broaden chatbot skills with auto-
generated training datasets
• Dynamically train and assess agents
with autonomous customer
simulations

Unlock an infinitely scalable back-office

with AI for insights and case management

Unleash operational data to accelerate work and give leaders end-to-end

visibility.

• Generate visualizations which give

instant answers to operational data
questions
• Guide back-office employees with
concise summaries for cases and
documents
• Let AI mine workflow performance
and suggest continuous optimizations

Empower a new era of innovation

with responsible plug-ins for leading generative AI models

Infuse workflows with generative

AI with enterprise-grade flexibility,
governance, and security.

• Quickly build powerful AI-powered

capabilities
• Leverage the AI model of your choice
• Mitigate risk with an AI-powered
sensitive data filter
Conclusion:
Now It's time to wind up everything PEGA has been a great tool or platform to
transform the businesses for tomorrow. It is based on software robots or AI,
which is an excellent fit in today's organization.
References:
https://www.pega.com/
https://design.pega.com/
https://community.pega.com/
https://www.pega.com/revolutionizing-workflow-automation
Meet Pega GenAI: the first generative AI for the enterprise | Pega