Contents

What do you know about Abin Bev ? ‫تعرف ايه عن الشركة‬..................................................................2

Describe a complex issue you helped a customer solve.............. 2 ‫مشكلة قابلتك مع عميل وكيف حلتها‬
Tell me about yourself ‫كلمني عن نفسك‬ .....................................................................................3
Why we should hire you ? ‫ليه نعينك انت نوظفك انت ليه‬ .................................................................3
Why did you decide to apply for this specific job position? ‫ليه قررت تقدم في الوظيفة دي‬ ...........................3
Can you tell me more about your previous work experience? ‫ كلمني عن خبراتك السابقة‬..................................3
Why did you decide to apply for a new job?‫ليه بتقدم في وظيفة جديدة‬ ........................................................4
Notice period??? ‫نوتيس بريود كام يوم‬ ...................................................................................4
What is your desired SALARY gross? ‫عايز مرتب كام‬ ..............................................................................4
Company principles ? ‫مبادئ الشركة‬ ............................................................................................5
How do you challenge yourself in the workplace? ‫ ازاي بتتحدي نفسك في الشغل‬....................................5
What do you know about Abin Bev ?

Abin BEV is one of the largest global brewing companies. AB InBev is known for its diverse
portfolio of over 500 beer brands, including Budweiser, Stella Artois, Corona, Beck's, and many
others. The company has a presence in several countries and regions worldwide. AB InBev
operates breweries, retail locations, and distribution networks on a massive scale, making it a
dominant force in the global beer industry.

Describe a complex issue you helped a customer solve.

In my previous role as customer services representative, a customer called our support team very
frustrated about a delayed delivery of a product they had ordered. The customer was visibly
upset and demanded an immediate resolution. I acknowledged their frustration and apologized
sincerely for the inconvenience they were facing.

Drawing from my product knowledge, I quickly accessed the order details, identified the issue
causing the delay, and assured the customer that I would personally ensure the problem was
resolved promptly. I communicated clearly and provided regular updates on the progress
throughout the resolution process.

After coordinating with the logistics team and the delivery service, I managed to expedite the
shipment and ensure that the product arrived to the customer. I followed up with the customer to
confirm the delivery and verify their satisfaction.

The customer expressed their gratitude for the personalized attention and swift action taken to
resolve the issue. They mentioned feeling valued and appreciated the extra effort made to make
sure their experience ended on a positive note, turning their initial frustration into delight.

Tell me about yourself

I have a multitude of skills and qualities that, I believe, make me the ideal candidate for this
position. My qualities include a POSITIVE attitude, a FRIENDLY and CONFIDENT nature, a
desire to WORK AS PART OF A TEAM, and also a desire to work to HIGH STANDARDS, and
above all, TAKE FULL RESPONSIBILITY for the work I produce.

My motivations for this position are simple... I have READ THE JOB DESCRIPTION and I feel
the EXPERIENCE I have, and also the SKILLS i possess, will enable me to work CONSISTENTLY
TO A HIGH STANDARD whilst helping you to ACHIEVE YOUR COMMERCIAL OBJECTIVES.
I believe I am the BEST CANDIDATE because I always LOOK TO IMPROVE, I never sit back
and just do the bare minimum, and I gain the most JOB SATISFACTION from seeing the
team I am a part of CONTINUALLY THRIVE AND DEVELOP."

Why we should hire you?

"I believe my background in customer support in different industries has equipped me with
valuable skills such as strong communications skills, ability to work independently and prioritize
my tasks.
and which I see as highly applicable to the role I'm applying for. While the industries may differ,
I'm confident that my ability to learn quickly will enable me to quickly adapt and
contribute to advancing your mission of delivering a better healthcare experience.

Why did you decide to apply for this specific job position?
I decided to apply for this position for three reasons .
Firstly , prior to applying for the job I carefully read the job description and I genuinely
have the necessary skills, passion and qualities to perform highly .

Secondly, having searched your company carefully, not only you do have very high
standards, but you also provide excellent products and services to your customers. I’m
looking for long term employer and this is somewhere i feel i can stay for long period of
time.

Finally, this is a job I believe i can excel in, and on that basis, if i am successful in
the interview today, i plan to stay with you for long period of time .

Can you tell me more about your previous work experience?

in my current role as flight operation coordinator and CSR I’m dealing with a
similar job task on daily basis and using Microsoft office, outlook and other
innovated apps which guarantee the accuracy in tasks execution.
In addition, I have over four years’ experience in customer service / IT field while I
was working in a respective telecommunication company in Egypt, interacting
with customers to address their concerns and resolve service issues has enhanced
both my communication abilities and problem-solving skills.
In my previous position as aviation security supervisor at Hurghada International
Airport (EAC), I have been responsible for improving airport security preventative
measures in under 12 months, which helped the airport to success in all security
audits from different entities locally and internationally.
The key achievement whilst i worked in my previous position and my current position is
having my tasks done on time and to the highest standards ,Having studied the job
description for this role and I believe my work experience puts me in a great position to
come into the job and make positive and long lasting impact .

Why did you decide to apply for a new job?

I decided to apply for new job because simply I’m ready for a fresh challenge with new
and exciting company that has ambitious plans for the future.
I enjoy working with my employer, they are very supportive And we have achieved many
great things together .
However, now is the right time for me to move on and to push myself even further with
hopefully your company in this role .

Notice period???
I have an obligation to serve 30 days notice period as per my company’s term and
conditions, so it will take a least a month for me to start the new job.

What is your desired SALARY gross?

I carried out some research to establish the average salary range for this job within this
industry.
The average salary is between 40,000 and 48,000 czk . Whilst i feel i am higher salary
range , I understand i need to prove to you my worth.
Therefore i would be comfortable with a salary of 45,000 czk and i believe, based on my
hard working nature, and my commitment to your company brand , you will soon see
positive return on your investmen

Company principles ?
We dream big.
We are owners who think long-term.
We are powered by great people and build diverse teams through inclusion and
collaboration.
We lead change and innovate for our consumers.
We grow when our customers grow.
We thrive when our communities thrive.
We believe in simplicity and scalable solutions.
We manage costs tightly and make choices to drive growth.
We create and share superior value.
We never take shortcuts.

How do you challenge yourself in the workplace?

"I enjoy working in a challenging environment and I find myself setting goals for myself
daily. Just the other day, I challenged myself to make 100 outbound calls to prospective
clients. I ended up making 120, and that felt awesome!"