Service description

Installation and Implementation of HPC Solution Using Red Hat

Enterprise Linux Operating System

Introduction to your service agreement

This service provides for the installation and implementation of a Dell High Performance Cluster
(“HPC”), depending on the SKU selection in Appendix A, (the “Supported Product” or “Supported
Products”), as set forth more specifically in this Service Description (the “Service” or Services”).

This Service includes the following:

• Installation of 1 Dell PowerEdge™ Head Node Server;

• Installation of up to four (4) Dell PowerEdge Compute Node Servers;
• Up to 2 Dell PowerVault™ direct attached storage enclosures;
• Installation of one (1) Dell PowerConnect™ or Force 10 Switch
• Installation of Red Hat® Enterprise Linux® (“RHEL”);
• Configuration and installation of ClusterCorp Rocks+, or Bright Computing;
• Integration of the HPC solution into existing Ethernet network and the installation of Dell
OpenManage™ software;

Note: Please see Appendix A for additional add-on services.

A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten
business day lead time prior to the start of the Service, based upon a mutually agreed to resource
availability. This Service will be provided during normal Dell business hours Monday through Friday
(8:00am to 6:00pm Customer local time) unless specified otherwise in Appendix B. Any services
beyond normal Dell business hours will be reflected on the Customer's invoice. No service activities
shall take place during local, state and/or country holidays unless other arrangements have been made
through the sales team and the Dell project manager.

This Service Description ("Service Description") is entered among you the customer ("you" or
"Customer") and the Dell entity identified on your invoice for the purchase of this Service. This Service
is provided in connection with Customer's separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement,
Dell's terms of sale applicable to commercial customers, which is available at www.Dell.com/terms
(you can access this at www.Dell.com/terms in the United States) or your local Dell.com website and
incorporated by reference in its entirety herein.

1 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
By placing your order for the Services, utilizing the Services or associated software, or by
clicking/checking the "I Agree" button or box on the Dell.com website in connection with your
purchase or within a Dell software interface you agree to be bound by this Service Description and the
agreements incorporated by reference herein. If you are entering this Service Description on behalf of
a company or other legal entity you represent that you have authority to bind such entity to this
Service Description, which case "you" or "Customer" shall refer to such entity.

Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES
OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.

The scope of your Service agreement

Service SKUs

See Appendix A

The key Service steps include

• Planning:
1. Review the site environmental and technical readiness requirements.
2. Confirm readiness review and installation dates and highlight dependencies on complete
Customer site readiness and product ship dates to meet the planned installation schedule.
3. Confirm Customer reviews, accepts, and abides by the terms and conditions of this Service
Description.
• Design:
1. Obtain and review the site technical requirements with the Customer.
2. Verify that the proposed configuration meets the minimum hardware and software
requirements.
3. Create an HPC design:
a. Define the component placement, including:
i. Compute nodes.
ii. Master/head/front end nodes.
iii. I/O nodes.
iv. Management/admin/cluster network switches.
v. Storage devices.
b. Define the environmental requirements:
i. Heat output (“BTU”s).
ii. Electrical draw (amps).
iii. Electrical circuits required.
iv. Power, uninterruptible power supply (“UPS”) and power distribution unit (“PDU”)
requirements.
c. Define cable routing and lengths.
d. Define floor plan requirements.
e. Validate software mix.

2 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
 f. Define Network Topology
g. Define Node Groups
h. Define Storage Configuration
4. Define/confirm the configuration meets the minimum hardware and software requirements
for the environment.
• Implementation and testing:
1. Install the HPC components:
a. Unpack and inspect all hardware prior to installation.
b. Verify that any add on cards and/or modules required for are installed in the
recommended expansion slot.
c. Mount any necessary rack related hardware into the Dell supported rack.
d. If needed, remove any components (such as blades, power supplies and drives.) to reduce
the overall weight of the components.
e. Mount the components into the rack/rails.
f. Reinstall any components that were removed from the product.
g. Install PDU’s or Keyboard, Video, Monitor (“KVM”) onto the rack, as needed.
h. Install and route all power and interconnect cables to the HPCC components.
i. Attach any management ports to the Customer provided network drops.
j. Label all the interconnect cables.
k. Power on and ensure that all the hardware comes up and there are no fault indicators.
l. Ensure that all hardware is at the supported firmware and BIOS levels; update as necessary.
2. Configure the Ethernet switches:
a. Initialize and set up management tool.
3. Configure the head node, as per the design:
a. Install and configure ClusterCorp Rocks+, or Bright Computing
i. Basic customization such as adding cluster management package kits or rolls, drivers,
libraries, to a node group.
ii. If used as a file server setup of NFS.
iii. Set BMC IP address and complete any IPMI/BMC configuration for remote cluster
management.
iv. Install any patches necessary for ClusterCorp Rocks+, or Bright Computing.
v. Configure Node Groups per DWB
vi. Install Licenses from ClusterCorp Rocks+, or Bright Computing.
b. Configure the internal storage, as per the design:
i. Create Redundant Array of Independent Disk groups.
ii. Create partitions.
iii. Install Dell supported file systems
c. Install OpenManage, if applicable.
4. Configure the compute nodes:
a. Network installation of operating system using ClusterCorp Rocks+, or Bright Computing.
b. Install and configure OpenManage Server Administrator, if applicable.
5. Validation Testing
a. Perform hardware function testing and fix issues found. Verify network connectivity to
ensure there are no faulty cables.
b. Run high performance LINPAC benchmark ("HPL") for cluster stress test and validation of
functionality.
6. Remove all packaging material to a Customer-designated area within the immediate (within 10
meters of the) installation location, or arrange with the Customer for Customer removal.
• Product awareness:

3 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
 1. Conduct a brief product orientation session and review the associated documentation. This
overview does not replace any available Dell Customer education courses for this product.
a. Basic demonstration on how to run HPL.
b. How to operate management functions
c. How to rebuild nodes.
d. How to take nodes in or out of the cluster.
e. Identify any configuration changes made during installation.
f. Familiarize the Customer with cluster setup, tools and scripts for ClusterCorp Rocks+, or
Bright Computing.
g. Familiarize the Customer with ClusterCorp Rocks+, or Bright Computing documentation
that contains valuable operational and troubleshooting information.
• Project closeout:
1. Provide documentation to reflect the Services performed.
2. Obtain Customer acknowledgment of the Services performed.
Excluded Services
• Performance tuning including HPL for Top 500 or other benchmarks, scheduler customization,
system optimization, teaming/load balancing of network interface cards (“NIC”s) or other similar
activities.
• Intel Cluster Ready Certification.
• Installation and configuration of external storage.
• Installation of cables external to the rack not related to the HPC.
• Installation or re-configuration of non-Dell equipment not related to the HPC.
• Installation of non-Dell provided software stack such as CentOS and including open source cluster
management tools such as Rocks.
• Installation or configuration of any compilers, application software, or any other commercial or
non-commercial software not otherwise mentioned above.
• Installation or configuration of servers other than compute nodes and a single frontend/install node.
• Installation of any product into an unsupported rack.
• Disposal of packing materials or debris.
• Any activities other than those specifically noted in this Service Description.
Service specific Customer responsibilities
• Scheduling/Extension. Customer must contact Dell if this Service needs to be delayed or
rescheduled 90 days past the date of invoice; failure to delay or reschedule within this timeframe
will result in cancellation of this Service.
• Site readiness:
1. Ensure that the required power outlets are installed and functional.
2. Ensure Data Center environment capable of providing sufficient cooling for HPC.
3. Make at least one technical contact, with system administration responsibilities, available and
provide appropriate facility/site/system/information access privileges as a resource to Dell
during the performance of this Service.
4. Provide safe and sufficient access to required systems and networks as necessary to perform
the Services during normal business hours, or other mutually-agreed times.

4 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
Terms and conditions about your Service
1 Supported products own internal use and not for resale or
service bureau purposes.
This Service is available on select Dell
Supported Products such as, OptiPlex™, 3 Customer responsibilities
Latitude™, Precision™, Vostro™,
A Authority to grant access. Customer
PowerEdge™, PowerEdge SC™,
represents and warrants that it has
PowerVault™, PowerConnect™, Dell
obtained permission for both Customer
EqualLogic™, Dell | EMC Storage Systems™,
and Dell to access and use the Supported
Dell Compellent, and select Dell printers,
Product, the data on it, and all hardware
which are purchased in a standard
and software components included in it,
configuration. Supported Products are
for the purpose of providing these Services.
added regularly so please contact your Dell
If Customer does not already have that
sales representative to for the most up-to-
permission, it is Customer's responsibility
date list of which Services are available on
to obtain it, at Customer's expense, before
your Dell products.
Customer asks Dell to perform these
Each Supported Product is tagged with a Services.
serial number (the "Service Tag"). A separate
B Cooperate with phone analyst and on-site
service agreement must be purchased by the
technician. Customer agrees to cooperate
Customer for each Supported Product. For
with and follow the instructions given by
example, a printer purchased with a laptop
Dell phone analyst and its on-site
system is not covered by the laptop system's
technicians. Experience shows that most
service contract: the printer and the laptop
system problems and errors can be
will each need their own service contract.
corrected over the phone as a result of
Please refer to the Service Tag on your
close cooperation between the user and
Supported Product when contacting Dell for
the analyst or technician.
this Service.
C On-site obligations. Where Services
2 Term of service
require on-site performance, Customer
A This Agreement commences on the date must provide free, safe and sufficient
you place your order and continues access to Customer's facilities and the
through the Term of Service. The "Term of Supported Product(s). Sufficient access
Service" begins on the purchase date and includes ample working space, electricity,
extends for the term indicated on the and a local telephone line. A monitor or
Order Form. The number of systems, display, a mouse (or pointing device), and
licenses, installations, deployments, keyboard must also be provided (at no cost
managed end points or end-users for to Dell), if the system does not already
which Customer has purchased any one or include these items.
more Services (defined below), the rate or
D Maintain software and serviced releases.
price, and the applicable Term of Service
Customer must maintain software and
for each is indicated on Customer's order
Supported Product(s) at Dell-specified
form or other mutually-agreed upon form
minimum release levels or configurations
of invoice, order acknowledgment or
as specified on PowerLink for Dell | EMC
purchase order (collectively, "Order Form").
Storage or EqualLogic™, or as specified on
Purchases of Services under this
www.support.dell.com for additional
Agreement shall be solely for Customer's
Supported Products. Customer must also
ensure installation of remedial replacement

5 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
 parts, patches, software updates or B Payment for hardware purchased with
subsequent releases as directed by Dell in installation & deployment services.
order to keep the Supported Product(s) Unless otherwise agreed to in writing,
eligible for this Service. payment for hardware shall in no case be
contingent upon performance or delivery
E Data backup. Complete a backup of all
of installation or deployment services
existing data and programs on all affected
purchased with such hardware.
systems prior to the delivery of this Service
by Dell. DELL WILL HAVE NO LIABILITY C Commercially reasonable limits to scope
FOR LOSS OR RECOVERY OF DATA OR of service. Dell may refuse to provide
PROGRAMS or loss of use of system(s) Services if, in its opinion, providing the
arising out of this Service or related Services creates an unreasonable risk to
support activities or any act or omission, Dell or Dell's Service providers or is beyond
including negligence, by Dell or a third- the scope of Services. Dell is not liable for
party service provider. any failure or delay in performance due to
any cause beyond its control. Service
F Third party warranties. These Services
extends only to uses for which the
may require Dell to access hardware or
Supported Product was designed.
software that is not manufactured by Dell.
Some manufacturers' warranties may D Optional services. Optional services
become void if Dell or anyone else other (including point-of-need support,
than the manufacturer works on the installation, consulting, managed, and
hardware or software. It is Customer's professional, support or training services)
responsibility to ensure that Dell's may be available for purchase from Dell
performance of Services will not affect and will vary by Customer location.
such warranties or, if it does, that the effect Optional services may require a separate
will be acceptable to Customer. DELL agreement with Dell. In the absence of
DOES NOT TAKE RESPONSIBILITY FOR such agreement, optional services are
THIRD PARTY WARRANTIES OR FOR ANY provided pursuant to this Agreement.
EFFECT THAT THE DELL SERVICES MAY
E Assignment. Dell may assign this Service
HAVE ON THOSE WARRANTIES.
and/or Service Description to qualified
4 Important additional information third party service providers.
A RESCHEDULING. ONCE THIS SERVICE F Cancellation. Dell may cancel this Service
HAS BEEN SCHEDULED, ANY CHANGES at any time during the Service term for any
TO THE SCHEDULE MUST OCCUR AT of the following reasons:
LEAST 8 CALENDAR DAYS PRIOR TO THE
• Customer fails to pay the total price
SCHEDULE DATE. IF CUSTOMER
for this Service in accordance with
RESCHEDULES THIS SERVICE WITHIN 7
the invoice terms;
DAYS OR LESS PRIOR TO THE SCHEDULE
DATE, THERE WILL BE A RESCHEDULING • Customer refuses to cooperate with
FEE NOT TO EXCEED 25% OF THE the assisting analyst or on-site
CUSTOMER PRICE FOR THE SERVICES. technician; or
CUSTOMER AGREES THAT ANY
• Customer fails to abide by all of the
RESCHEDULING OF THE SERVICE WILL BE
terms and conditions set forth in this
CONFIRMED AT LEAST 8 DAYS PRIOR TO
Service Description.
COMMENCEMENT OF THE SERVICE.
If Dell cancels this Service, Dell will send
Customer written notice of cancellation at
the address indicated on Customer's invoice.

6 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
 The notice will include the reason for H Transfer of service. Subject to the
cancellation and the effective date of limitations set forth in this Service
cancellation, which will be not less than ten Description, Customer may transfer this
(10) days from the date Dell sends notice of Service to a third party who purchases
cancellation to Customer, unless state law Customer's entire Supported Product
requires other cancellation provisions that before the expiration of the then-current
may not by varied by agreement. IF DELL service term, provided Customer is the
CANCELS THIS SERVICE PURSUANT TO original purchaser of the Supported
THIS PARAGRAPH, CUSTOMER SHALL NOT Product and this Service, or Customer
BE ENTITLED TO ANY REFUND OF FEES purchased the Supported Product and this
PAID OR DUE TO DELL. Service from its original owner (or a
previous transferee) and complied with all
G Geographic limitations & relocation. This
the transfer procedures available at
Service will be delivered to the site(s)
www.support.dell.com. A transfer fee may
indicated on the Customer's invoice. This
apply. Please note that if Customer or
Service is not available at all locations.
Customer's transferee moves the
Service options, including service levels,
Supported Product to a geographic
technical support hours and onsite
location in which this Service is not
response times will vary by geography and
available (or is not available at the same
certain options may not be available for
price) as Customer paid for this Service,
purchase in Customer's location. Dell's
Customer may not have coverage or may
obligation to supply the Services to
incur an additional charge to maintain the
relocated Supported Products is subject to
same categories of support coverage at
local service availability and may be subject
the new location. If Customer chooses not
to additional fees, and to inspection and
to pay such additional charges, Customer's
recertification of the relocated Supported
Service may be automatically changed to
Products at Dell's then current time and
categories of support which are available at
materials consulting rates. Customer will
such price or a lesser price in such new
provide Dell with sufficient and safe access
location with no refund available.
to Customer's facilities at no cost to Dell
for Dell to fulfill Dell's obligations.

For more information about any of our service offerings, please contact your Dell representative or visit
www.dell.com/services
Availability varies by country. To learn more, customers and Dell Channel Partners should contact your sales representative for
more information.
© 2012 Dell Inc. All rights reserved. Trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Specifications are correct at date of publication but are subject to availability or
change without notice at any time. Dell and its affiliates cannot be responsible for errors or omissions in typography or
photography. Dell's terms and conditions of sale apply and are available at www.Dell.com and on request.

7 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
Appendix A
Service SKUs

US SKU
SKU Description Partner
959-1879 Installation and Implementation of HPC Solution Using RHEL OS w/ 1 Admin Node, 4 Compute Nodes EDT
959-1889 Install and Implement of HPC Solution Using RHEL OS, 2 Compute Nodes w/ Ethernet Add-On * EDT
959-1899 Install and Implement of HPC Solution Using RHEL OS, 2 Compute Nodes w/infiniband/Ethernet Add- EDT
On *
959-1909 Install and Implement of HPC Solution Using RHEL, PC or IB Switch Add-On * EDT
938-9957 Install and Implement of HPC Solution Using RHEL, PowerEdge C410X Expansion Chassis - Add-On * EDT

* Must be purchased in conjunction with another onsite, non add-on engagement such as SAN
Implementation.

8 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012
Appendix B
Exceptions to Dell business hours
Country Dell business hours
St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean 7:00 AM to 4:00 PM
Barbados, Bahamas, Belize, Costa Rica, El Salvador, Grand Cayman, Guatemala, Honduras, 8:00 AM to 5:00 PM
Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos
Australia, Bermuda, China, Haiti, Hong Kong, Japan, Korea, Malaysia, Netherland Antilles, New 9:00 AM to 5:00 PM
Zealand, Singapore, Taiwan, Thailand
Argentina, India, Paraguay, Uruguay 9:00 AM to 6:00 PM
Bolivia, Chile 9:00 AM to 7:00 PM

9 Installation and Implementation of HPC Solution Using Red Hat Enterprise Linux Operating System |
v1.2 | September 18, 2012