Final Examination

Course Title: Business Communication

Course Code BUS251
Section 10
Semester : Fall 21
Total Number: 20
Time : 1 hr 25 mins

Answer any 4 questions from the options below:

Q1. You submitted your resume at an MNC last month, after your graduation. It went well and they
called you for an interview. How would you prepare such a resume? Explain with an example. 5

Q2.What are the principal differences between oral and written reports? What do these differences mean
in terms of how you would need to adapt a written report for presenting to an audience? 5

Q3. Explain the importance of cross-cultural communication. 5

Q4. Imagine yourself three years after your graduation date. During those years, you have had experience
working for your ideal company in the field of your choice (Use your imagination to decide these details.)
Unfortunately, your progress hasn’t been what you had expected. You think that you must look around
for a better opportunity. Your search through the classified advertisements in your regional newspapers,
online, and in The Wall Street Journal, and you find one promising offer. Write a cover message that
skillfully presents your qualifications for this job. (You may make logical assumptions about your
experience over the three-year period.) For class purposes, attach the advertisement to your message.
Write the résumé and reference sheet to accompany the message. 5

Q5. Find a sample short report online on a topic of interest to you and evaluate it using the report
guidelines and steps you have studied. Describe the steps of the report you have chosen. 5

Q6. What are the prevailing attitudes in our culture toward the following 5 societal issues (on the next
page), and how can those attitudes affect our communication with non-natives? Discuss. 5

a. Negotiation methods

b. Truth in advertising

c. Company–worker loyalty

d. Women’s appropriate roles in society

e. The Protestant work ethic

……………………………….GOOD LUCK!....................................................
 ANS SCRIPIT

Q2.What are the principal differences between oral and written reports? What do these differences mean
in terms of how you would need to adapt a written report for presenting to an audience? 5

Ans- - Report plays a very important role in interpreting and presenting the information to our
audiences. However, there are many differences between oral and written reports. In the oral
report, the voice plays a crucial role, whereas, in a written report, the paragraphs are very
important, also known as Visual and Verbal Cues. In the written report, the writer might consider
emphasizing the cues like different heading and paragraphs.

In terms of the reader's control, the pace of communication can be controlled. It varies in both
terms. In the oral report, speakers control it, for which it is preferable that the most skillful
member of the team with speaking skills should pitch the oral report. In contrast, the readers in
the report control the pace.

The level of formality should be high in a written report as no immediate feedback is possible.
So it is important that the words we use are clear. Whereas the level of formality is moderate in
the oral report also immediate feedback is possible as mostly a question-answer section is held at
the end of the oral report.

Even without the principal differences, there are some small differences as well. Written reports
can be referred back, which might act as references in the future.

Q3. Explain the importance of cross-cultural communication.

ANS-

In today's world, globalization plays a very important role, and in this world of specialization,
trade between boundaries has increased a lot. We make what we are specialized in and import
what others are specialized in order to get the best value. Also, we often perform the operation in
areas that will give us competitive advantages example, apple manufactures their product in
china because of location economics of scale. So in order to perform this operation and smooth
running of the factory without errors, cross-cultural communications play a very important role.
If we do not understand the worker's norms and believe we will not be able to value it and
understand it, which might lead to a misunderstanding resulting in worker demotivation and a
fall in the level of production. So by understanding cross-culture, we can motivate the employs
and help improve productivity.

So we can say that cross-culture communication plays a very important role in most businesses
which operate on an international scale and it should be taken seriously and should not be
ignored and it can heavily damage the reputation of the Company.
Q1. You submitted your resume at an MNC last month, after your graduation. It went well and they
called you for an interview. How would you prepare such a resume? Explain with an example.

Ans- I'll begin by logically organizing my educational information. This will contain information on my
school, dates, degrees, and major field. Then I'll tell them about my previous jobs. After that, I'll add my
personal information and talents. Then I'll put my name and contact information at the top, followed by
subheadings like objective, education, employment, extracurricular activities, and so on. The data will
next be organized for the highest visual appeal and a formal appearance. I'll categorize the information
into groups based on education, experience, and skills, for example. I'll create the headlines for each
group and give contact information so they can get in touch with me.

I will make sure that this information’s are -

 Personal details

 Career Objectives

 Education Qualification

 Work experience

 Other skill and achievement

 Interest

 Reference

Example in next page.

 Mashrur Raman
Address-6/4 Shyamoli Mohammadpur
Dhaka 1219 Bangladesh
Phone-01704893309
Email- [email protected]
Date of Birth -27/7/2000
Nationality- Bangladeshi

Objective
My motive is to utilize my skills and expertise to help me enrich my knowledge and the firm to
grow even further. I am looking for employment that will help me know about the industry in-
depth and help me implement my skills up to my full potential.

Education

Bachelor's Degree in Business Administration from North South University in Marketing

Major,2022
 CGPA -3.53 out of 4
A level from Oxford International School 2019
 Results -2A ,1B
O-levels from Oxford International School 2017
 Results - 4A,3B,1C

Qualifications
 We did the unique marketing project with excellent textbook implementation with real-
life problems solution. Our unique way of presenting and performance allowed us
received great appreciation from the faculty.

Work Experience
 Senior executive member at earth club North South University. My key role was to
manage the fakebook page of our club and promote it through.

Other Skills & Achievements

 Achieve certificate from google garage as a digital marketing specialist. (2021)
 1st runners up in idea pitching competition arranged by YSSE .(2021)
 We reached qualifiers in Battle of minds.
 Fluent in speaking Bangla, English, Hindi, German.
 Fluent in writing Bangla, English.

Interest
Traveling. Countries visited Singapore Thailand.

References

Ashly , Deputy Manager, Abc Foundation email- [email protected],

Q6. What are the prevailing attitudes in our culture toward the following 5 societal issues (on the next
page), and how can those attitudes affect our communication with non-natives? Discuss. 5

a. Negotiation methods

b. Truth in advertising

c. Company–worker loyalty

d. Women’s appropriate roles in society

e. The Protestant work ethic

Ans- In our culture (South East Asia ), we negotiate very hard. We often don't believe that the price they
are asking is the real selling price. So we mostly offer half the asking price, whereas in the western world
and many other counties, this doesn't exist. The asking price is the selling price. For which it gets very
hard for non-natives to understand the real value and finds it hard to evaluate a product with its real value.

In our countries we often promise a lot of information in our advertising

, but often, we are not aware of the promise . To make the product more attractive to consumers, we often
choose unethical paths. When we make such promises with foreign buyers, they expect all of them to
happen, which often creates confusion because in our country, it's normal to promote in a way to makes it
attractive.

Company–worker loyalty- As Bangladesh is a developing country and most people have moderate
incomes, the level of work loyalty is low as the money (The salary ) is given the top priority to most of
the people as they believe can lead to a better life. Whereas since in western world they have more
security ( Pension or unemployment benefits) so they can show more loyalty to business such as even
after getting better work offer they might not leave. A foreign buyer in the garments industry might get
shocked after seeing a frequent change of jobs among employees, which is normal in our country.

Women's appropriate roles in society- In our country, women's empowerment is low, and we have
conservative culture, and we believe in male dominated society. Where males can perform several works
which females cant perform (Taboo) . Which is changing slowly. It might be surprising and
uncomfortable for foreign female buyers when they go to visit the rural sights when they see our countries
women.

The Protestant work ethic- In our culture, work ethic protection is very low. We mostly try to save costs
and increase efficiency even after hampering society. Such as in a garment factory, after dyeing, the
harmful chemicals are dumped in rivers which saves the cost of purifying, and the companies don't mind
doing that, which is very unethical for foreign buying as most of them prefer sustainable, eco-friendly
business. So the work ethic is strongly maintained in the western world.