Las Q1W3 Housekeeping9

TECHNOLOGY AND LIVELIHOOD EDUCATION
HOUSEKEEPING 9
Name:_______________________ Grade Level:______________

Section:______________________ Date:____________________
LEARNING ACTIVITY SHEET

Handle Housekeeping Requests
The largest department in terms of staff in the accommodation venue is

Housekeeping Department.
Housekeepers oversee the accommodation areas for twenty-four via shifting

schedule. Their scope of responsibility reaches further other than just cleaning guest rooms and
attending to guest requests.
The Scope of Guest Room Maintenance

► Maintaining Cleanliness and orderliness
► Safekeeping of lost and found items
► Provision for other services to house guests
► attending to guests’ needs and concerns.
The housekeeping department maintains order and cleanliness in all areas of the
hotel. It also secures the belongings of the guests upon check-in until check-out.
Overview of Scope of Housekeeping Department

Scope of Housekeeping Maintenance
Turndo
wn Laundry/
Public Service Dry
Areas Cleaning
and
Alterations
Guest Lost
Rooms Housekee and
Found
ping
Departme
Valet nt Staff
(Butler) Uniform
Service s
Stock
Minibar
Control
Linen
Supplies
Guest Rooms
Cleaning and up keeping the guest rooms depend on the style of accommodation.
Rooms can be cleaned daily, every few days or only after departure. The housekeeping and front
office should communicate well for the preparation at appropriate times to prevent interruption
of the guests’ privacy.
Public Areas
Include any space outside the guest room that is accessible to the people including
corridors, elevators, restaurants, bars, lobbies, recreational areas, back offices, and balconies.
The best time to work on these areas is when there is minimal guest activity, especially during
late at night and early in the morning.
Turndown Activities
This service is essentially a refreshment of the room in preparation for bedtime
undertaken between 6pm and 9pm. The housekeeping staff will turn down the bed covers, close
the blinds, remove any rubbish, replace used amenities and finish a quick clean of the bathroom.
Laundry, Dry Cleaning and Alterations

This service is provided on-site if the venue operates a laundry facility usually provided
on the same day turnaround. Some venues also offer an express laundry service for items
received after the set collection time which usually involves an overcharge
Lost and Found

It is the task of the housekeeping department’s task to look after the lost items. Items are
kept for a period of three months.
Staff Uniforms
In a large accommodation venue, staff uniforms are usually issued, cleaned and
maintained by the housekeeping department.
Stock Control
Supplies of amenities such as miniature bathroom products, hairdryers, bathrobes, tea
and coffee supplies, branded stationery, advertising material, magazines and mini bar items are
kept in a secure storage facility near the housekeeping department.
Linen Supplies
Accommodation venues use sizeable linen (sheets, towels, bedspreads, tablecloth, etc.)
which represent the generous expense of the business. A tight control and turnaround of the linen
is necessary. It is a significant factor in guest’s satisfaction as it provides crucial first impression.
Thus, clean sheets provide the perfect welcome for new guests.
Mini bar
It is often placed inside the room and served properly by the housekeeping personnel.
The mini bar attendant must knock before entering each room to check, record and refill each
refrigerator from their trolley. The recorded list of consumption is forwarded to the reception so
they can post charges with the correct amount.
Valet Services
Referred to as butler service wherein a butler offers a superior, and personalized service
to in-house guests. Personnel may act as a liaison between the accommodation staff and the
guest. They may also coordinate and supply red carpet service.
LEARNING COMPETENCY:
Discuss nature and scope of guestroom cleaning, care and maintenance TLE_HEHK9- 12HS-
Ia-e-1
Activity 1. Multiple Choice

Direction. Encircle the letter of the correct answer.
1. What is the largest department in terms of staff in the accommodation venue?

A. Front office department C. Tourism department
B. Housekeeping department D. Human Resource department
2. When do you call a one space a public area?

A. the reserve of guests with reservations
B. surrounded by linen, pillows and uniforms
C. accessible to the VIPs such as corridors, restaurants, and bars
D. accessible to the people such as corridors, restaurants, and bars
3. What service rendered can be called anytime of the day?
A. Room service C. Guest service
B. Valet service D. Turn-down service
4. What do you called the one source of revenue in an accommodation that is convenience in
this bar?
A. Guest Service C. Tourism
B. Mini Bar D. Valet
5. This refers to the stock replacement and cooperation of the venue’s purchasing staff.
A. Guest Service C. Stock Control
B. Mini bar D. Valet
Activity 2. Matching Type

Directions: Match Column A to Column B. Write your answer on the space before the number.
COLUMN A COLUMN B
___1. A personalized service to in-house A. mini bar

guests. B. stock control
___2. It is often placed inside the room and C. linen supplies
served by the housekeeping D. valet services
personnel. E. turndown activities
___3. Supplies of amenities which are kept
in a secure storage facility.
___4. A refreshment of the room in
preparation for bedtime undertaken
between 6pm and 9pm.
___5. Represents the generous expense of
the business.
Activity 3. What To Do
Directions: Analyze each given scenarios and explain the right thing to do in at least 2-3
sentences. Write your answer on the space provided.
1. You entered Room 414 to prepare the room for the next guest to arrive. While cleaning, you
notice an expensive earring near the bathroom sink. What will you do next?
2. A well-known TV artist in Room 705 wanted to throw an exclusive dinner date with his
fiancée. He wish to rent the whole garden with additional personalized services and willing to
pay in any amount. Is it possible to allow his demands? Why or Why not?
3. A guest in Room 201 checked-in for 5 days and requested not to receive any housekeeping
until his/her departure. Is it okay not to keep his/her room clean until he/she leave the hotel?
Why or why not?
Activity 3. Activity 2: My Own Traits
Scoring Rubric:
5 pts. – thorough explanation of thoughts and ideas

3 pts. – short explanation of thoughts and ideas
1 pt. – ideas not thoroughly explained
Reflection
Direction: Answer the following questions. Write your answer on the space provided.
1. Why is it important to familiarize yourself with the different Housekeeping Department?

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
2. What Housekeeping Department did you like and least like the most? Why?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
REFERENCE:
Cassandra Department-Follow-Cassandra Department-https://www.linkedin.com/pulse/role-

housekeeping-hospitality-industry-cassandra-roberts accessed 14 August 2020
ANSWER KEY
Activity 1. Activity 2.
1. B 1. D
2. D 2. A
3. C 3. B
4. B 4. E
5. C 5. C
Prepared by:
DARLENE JOIE P. MACARAEG

TEACHER I

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TECHNOLOGY AND LIVELIHOOD EDUCATION

Name:_______________________ Grade Level:______________

LEARNING ACTIVITY SHEET

The largest department in terms of staff in the accommodation venue is

Housekeepers oversee the accommodation areas for twenty-four via shifting

The Scope of Guest Room Maintenance

Overview of Scope of Housekeeping Department

Laundry, Dry Cleaning and Alterations

Lost and Found

Activity 1. Multiple Choice

1. What is the largest department in terms of staff in the accommodation venue?

2. When do you call a one space a public area?

Activity 2. Matching Type

___1. A personalized service to in-house A. mini bar

Activity 3. Activity 2: My Own Traits

5 pts. – thorough explanation of thoughts and ideas

1. Why is it important to familiarize yourself with the different Housekeeping Department?

Cassandra Department-Follow-Cassandra Department-https://www.linkedin.com/pulse/role-

DARLENE JOIE P. MACARAEG

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