PROJECT PROPOSAL

TRANSPORT AND LOGISTICS MANAGEMENT SYSTEM(TLMS)

COLLINS MWITIA: BUS-242-019/2019

MARK MWANGI: BUS-242-009/2019

DUNCAN KANG’ETHE: BUS-242-011/2019

FELIX NGITARI: BUS-242-044/2019

SUPERVISOR: MR. JOSEPH MUTEMI

A project proposal submitted to the Faculty of Business and Economics in Partial Fulfillment of
the requirements for the Award of a Degree of Bachelor of Business Information Technology of
Multimedia University of Kenya

October 2022,
DECLARATION

This proposal/thesis is our original work and has not been presented for a degree in any other
University

Name: Collins Mwitia

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Signature

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Date

Name: Mark.T. Mwangi

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Signature

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Name: Duncan Kang’ethe

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Signature

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Date
Name: Felix Ngitari

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Signature

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Date

This proposal/thesis has been submitted for examination with my approval as University
Supervisor

Name: Mr. Joseph Mutemi

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Signature

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Date
DEDICATION

We would like to dedicate our project to our parents for their support through our education. We
would like to thank them for providing the necessary resources and continuous support to complete
the project in time. We are grateful for the institution (Multimedia University) for providing the
proper environment and support to carry out our project. We are sincerely grateful for our lectures
for the guidance and knowledge they instill in me. Lastly, to our fellow schoolmates for continual
guidance and positive criticism throughout the writing of the project, we offer our sincere
gratitude.

ACKNOWLEDGEMENT

We thank God for giving us strength of mind and keeping me in parcel health to get this far.

We are very grateful for the support of our supervisor Mr. Joseph Mutemi for his professional
guidance and contribution that has led to this project’s success.

We also acknowledge the support of our parents towards the success of our project. Their
motivation and financial support are greatly appreciated
ABSTRACT

The Transport and Logistics Management System is a web-based system that is designed primarily
for the use in the transport and logistics industry. This system will allow transport and logistical
services company to increase scope of the business by reducing the paper work, cost and
accountability of goods involved. This system also allows quick and easy management of
transporting parcels from one point to another as they can be easily tracked compared to the use
of manual systems of recording information, as it includes message sent to the receiver and the
sender to track the parcel. Transport and logistics services employees use the system through an
easy to navigate graphical interface for efficient processing. After the parcel being sent has been
processed a message is sent with estimated time of delivery and the customers will be updated
once there is a delay. Moreover, a notification will be issued to the customers for pick up. However,
if the receiver is a distance away they can request for a delivery whereafter the customer dashboard
is updated that the parcel is sent out, and the estimated time of delivery once the parcel arrives at
the destination then the dashboard is updated to be delivered. This will reduce loss of goods in
transit and delayed deliveries. This project is developed using PHP, JavaScript and MYSQL.
TABLE OF CONTENTS

Contents
DECLARATION ..................................................................................................................................... 2

DEDICATION ......................................................................................................................................... 4

ACKNOWLEDGEMENT ...................................................................................................................... 4

ABSTRACT.............................................................................................................................................. 5

TABLE OF CONTENTS ........................................................................................................................ 6

CHAPTER ONE: INTRODUCTION ........................................................................................................ 8

1.1 BACKROUND OF THE STUDY..................................................................................................... 8

1.2 PROBLEM STATEMENT ............................................................................................................... 9

1.3 RESEARCH OBJECTIVES ...........................................................................................................10

1.3.1 Main Objective ..............................................................................................................................10

1.3.2 Specific Objectives ........................................................................................................................10

1.4 RESEARCH QUESTIONS .................................................................................................................10

1.5 SIGNIFICANCE OF THE STUDY ...............................................................................................10

1.6 SCOPE OF THE STUDY ...............................................................................................................11

1.7 LIMITATION OF THE STUDY ...................................................................................................11

CHAPTER 2: A LITERATURE REVIEW ............................................................................................12

2.1 INTRODUCTION ...........................................................................................................................12

2.2 HOW THE SYSTEM WORKS ......................................................................................................13

2.3 THEORETICAL FRAMEWORK .................................................................................................15

2.4 CONCEPTUAL FRAMEWORK...................................................................................................15

2.5 CRITIQUE OF EXISTING LITERATURE.................................................................................16

 2.6 EMPIRICAL REVIEW ..................................................................................................................17

CHAPTER 3: RESEARCH METHODOLOGY ....................................................................................18

3.1 INTRODUCTION ...........................................................................................................................18

3.2 RESEARCH DESIGN .....................................................................................................................19

3.3 TARGET POPULATION ...............................................................................................................20

3.4 SAMPLING AND SAMPLING TECHNIQUE ............................................................................20

3.4.1 Sampling Frame ........................................................................................................................21

3.4.2 Sampling Size ............................................................................................................................22

3.5 DATA COLLECTION INSTRUMENT ........................................................................................22

3.6 DATA COLLECTION PROCEDURE..........................................................................................23

3.7 PILOT TEST ....................................................................................................................................24

3.7.1 Reliability...................................................................................................................................24

3.7.2 Validity.......................................................................................................................................24

3.8 DATA ANALYSIS AND PRESENTATION.................................................................................24

APPENDICES ............................................................................................................................................25

REFERENCES ......................................................................................................................................26

THE PROJECT SCHEDULE ..............................................................................................................28

THE GANT CHART .................................................................................................................................28

THE BUDGET .......................................................................................................................................29

SAMPLE QUESTIONNAIRE..............................................................................................................30
CHAPTER ONE: INTRODUCTION

1.1 BACKROUND OF THE STUDY

The increase in sending parcels from one point to another has led to the development of
sophisticated systems, to ease in accountability and ease of transport and logistics. In recent times
we have seen the registration of courier, transport and logistics companies in the country spanning
from ground to air. There are many constituents in sending and receiving parcels which include
caring and safely delivering people’s belongings as requested at a fee. Having a background in the
old ways of logistics the explosion of sophisticated information and communication technologies
(ICTs) creates new opportunities as well as challenges for the whole service delivery systems,
particularly to fulfil the ever-increasing demand of people who are mostly having high level of
information technology (IT) literacy and advanced in knowledge and awareness of ease of
transporting parcels from point to point. To remain competitive, companies have adopted different
methods with IT advancement i.e. the introduction of platforms like Pickup Mtaani where people
can send and receive parcels without compromising the existing sending of parcels using trusted
riders and other unorthodox methods. Records that capture various information serve as important
institutional memory and central to efficient public service machinery (Halsey & Bettany, 2015).
("Gaps in electronic trial master file (eTMF) implementation: A study in the organization case,"
2017) The advancements of the 21st century have led to an emergence of many disciplines with
great potential to solve existing problems. One such potential field is Technology, which has over
the years been increasingly adopted in many processes to avert the problems of ineffective and
inefficient service delivery. One of the key areas of interest is automation of the transport services.
Many challenges have been faced in the delivery process including delays due to misplacement of
small parcels as a result of using written receipts and paperwork at the registry when reference is
ought to be made. As transport services have become more technologically advanced, pressure
mounts on companies to join the flow of technological progress in order to provide parcel service
delivery. In addition, to emphasize transparency, to build customer trust and confidence in
transport and service delivery systems and companies.

1.2 PROBLEM STATEMENT

The problem the researchers wish to address, is a situation where consumers receive goods not as
per their order. This problem further escalates to where they receive a package containing an item
in a different a category as to which he or she had ordered. For Example, a customer receiving a
pair of shoes instead of a television set they had ordered. Not being able to deliver orders on the
given time is also one of the key transportation woes. Another issue that arises is the loss of parcels
during delivery due to misunderstanding the order.

This directly impacts the customer experience which leads to customer dissatisfaction and loss of
good will. The aim of the Transport and Logistics Management System (TLMS) is to verify
customers’ orders and double check them to ensure they receive their correct orders/packages in
order to achieve customer satisfaction.
1.3 RESEARCH OBJECTIVES

1.3.1 Main Objective

The main objective is to be a reliable Transport and Logistics Management System

1.3.2 Specific Objectives

i. To ensure the goods delivered match the customers’ orders.

ii. To ensure goods/products are delivered to their designated destinations.
iii. To include the cost of delivery.
iv. To enable the tracking the orders from the warehouse.

1.4 RESEARCH QUESTIONS

i. Do the goods delivered match the customers’ orders?

ii. Are the goods delivered to their designated destinations?
iii. Is the cost of delivery included?
iv. Is the system able to track the orders from the warehouse?

1.5 SIGNIFICANCE OF THE STUDY

The reason why the researchers decided to do a transport and logistics management system is
because of the increasing laying off of employees, loss of cash due to unscrupulous customers and
corruption among the dishonest employees. The system will benefit the transport and logistics
services owners by providing rapid, reliable and time-definite delivery connecting remote places
from the developed towns, cities and countries. The study will benefit the staff and management
of the transport and logistics systems by highlighting the weaknesses in the using of the manual
system to users. To other researchers, this system will help to add to the existing literature in the
field of research. Therefore, future scholars and researchers will be able to refer and use the
findings of this project in their academic research. The system is used for daily activities, including
sending, receiving, company information, pickup centers and sending rates for different parcels.
Manually, this process is very difficult to do. It is therefore recommended that the process be
computerized by developing relative software as the world embraces information and technology.
The system further cuts down the cost incurred while replacing the lost parcels to the owners and
mishandling of parcels. More so, this project will equip other researchers with enough information
to develop related or more advanced systems or to make some improvements.

1.6 SCOPE OF THE STUDY

This research is based on developing an electronic web application to automate the parceling
management systems in both domestic and international sectors of transport and logistics. The
web-based system will first get to Skyward Express, due to many parcels being sent to many
countries; and have had cases of losses in parcel and cargo. This will help the cargo and parcel
handlers in simplicity of their operations.

1.7 LIMITATION OF THE STUDY

The proposed system has some disadvantages due to the change made from operating from manual
to computerized system.

These include:

Unemployment: some of the workers expressed fear that they will be laid off due to the
introduction of computerized systems.
Training cost: the employees will be trained on the effective use of the courier system which will
cost the company both time and finances.
Maintenance cost: the system will require modification due to new user requirements, upgrades
and installations. However, the courier management system for the transport and cargo sector is
worth undertaking as the benefits it will introduce are immense.
CHAPTER 2: A LITERATURE REVIEW

2.1 INTRODUCTION
The system’s main function is to use logistics to manage the transfer of parcels to various clients.
Logistics is an interdisciplinary science, which proceeds with coordination, harmonization,
interconnection and optimization of stock flows, materials, semi-products, products and services,
and also information flows and finances from the view of customer satisfaction with the lowest
invested resources. (Jozef Kralovensky: Position of the Transport in the Logistics System, 2002)
The function of transport is to provide relocation of goods and passengers in time and space. It has
no material form and it is consumed in the moment. Thus then it is concluded that satisfaction of
customer needs is the common point between transportation and logistics. Further it can be said
that logistics is meant to enable flexibility in transport operations. Information must be available
in time, in the required quality for the relevant manager. Computerized courier management
systems have the capacity to improve flow of case management and access to information, thus
also solving management, resource and information problems.

The proposed system eliminates the problems of the current manual system and automates crucial
operations in high-tech. It keeps record of use cases, and it simplifies this process at minimal effort.
The success criteria for the system depends on the accuracy of computing the bills for each use-
case and user interface simplicity. The system also keeps record of the branches and branch
managers. The process of doing this manually is very hectic. Hence it is suggested to automate the
process by developing the relevant software as the world is moving from manual working to
information and technology era where automation has become important in all parts of life. All
branches will be connected to a central database from where all transactions of the branches can
be monitored. The system increases efficiency and increases customer satisfaction.
2.2 HOW THE SYSTEM WORKS
The transport and logistics management software system mainly runs on information provided by
the clients on the parcel, its destination and the recipient’s details. The recipient details might be
the address of the destination branch or the address of the recipients themselves. Once a good is
delivered its status is changed to delivered, and the system also comes with statuses for
intermediate events during goods delivery. It also stores information on the amount to be paid and
the branches, which is all monitored by a manager who logs in via verified details. This project
will be based on a web application and will require a database for keeping records and storing
users’ credentials. Web application is an application software or a computer program that runs on
a web server and performs tasks over the internet. They are accessed by the users through a web
browser such as Google chrome or Firefox with an active internet connection. They are
programmed using a client- server based structure. The system gives rights to the admin to enter
new entry records and save, update existing entries in a fully searchable database.

The working of the system is to be demonstrated in the following steps:

1. Users access a web application through either a web browser or a mobile application by making
arequest to the web server over the Internet.
2. The web server forwards the user’s request to the web application server. The web application

server is to perform the user’s request task such as processing the data and then generates the

output of the requested data.

3. The web application server forwards the results back to the web server.

4. The web server delivers the requested data or information to the appropriate client and appears

on its display.

1
Request

2 Personal Gadget
User
Response
2.2 Front-End
Web-Server
What the user
interacts with Contains app logic

Database

This is the data storage

KEY

1- Collects Data

2- Results Display
2.3 THEORETICAL FRAMEWORK

The current study is anchored in the Resource Based View (RBV) of the firm. There is strong
evidence that supports the RBV (Crook et al., 2008) which indicates that firms compete in an ever
changing business environment. Organizations can attain and achieve a sustained competitive
advantage through their employees according to Barney (1991). This can be realized when a firm
has a human resource pool that cannot be imitated or substituted by its rivals or competitors. The
RBV as a basis of competitive advantage lies primarily in the application of the bundle of valuable
resources at the disposal of the firm. The firm has to identify the key potential resources which
should fulfill the criteria of being valuable, rare, in-imitable and non-substitutable by the firms’
competitors (Galbreath, 2005).

2.4 CONCEPTUAL FRAMEWORK

According to (Toy et al., 2013), conceptual framework is structured from a set of broad ideas and
theories that help a researcher to properly identify the problem they are looking at, frame their
questions and find suitable literature. Conceptual framework helps the researchers to clarify their
research question and aims. According to this study independent variables are Cost of TLMS,
sender and receiver Data Security and Job Satisfaction. Cost of TLMS is crucial as it helps in
determining the total cost of the System and hence its importance. Sender and Receiver data
security also helps in monitoring who has sent what to where to avoid loss of charging fee and
bribes to clerks. It’s also important in ensuring that Legal issues are adhered to for instance when
transporting prohibited parcels via aircraft such as flammables and weapons. Independent
variables are those which are likely to affect the implementation of TLMS. They include lack of
management support, training and awareness and organization culture. Appropriate training and
awareness has to be undertaken before installing the system and at the end (User training and
acceptance). This is crucial as it prepares the users psychologically thus curbing resistance to
change among them.
2.5 CRITIQUE OF EXISTING LITERATURE
The current systems in use fail to assure customer satisfaction in that they are unable to track
goods from the time they make an order thus a delay in delivery will cause anxiety among the
customers who are not aware of what the status of their delivery is. This leads to further cost, for
example, communication where customers have to call in to check with their suppliers on the
status of their parcels.

The newly proposed system makes transport and logistics optimal, in that risk factors such as
loss of a parcel is delimited. The system makes the function of transport versatile, as many forms
of transport can be used from each branch. The system rises to the different technical-
organisational needs for individual forms of transport output. The system makes transportation
and logistics reliable, in that time taken is known, for departure and arrival. This system
enhances the aspect of controllability in transport and logistics as a whole as through it system
operations of transport and its management is optimized. Another benefit is that of availability,
as it is accessible to the manager who will have it installed on their device. The system provides
readily available information on the number of parcels ordered, the customers, the delivery
points (source and destination branches, including their managers), and the drivers’ details, status
of orders and the payments to be made. High customer satisfaction is achieved via high precision
in that details of a good are matched to a customer thus risk is reduced, status of good is recorded
and customers can provide feedback. The system provides an information system and electronic
data exchange that enables communication among the different entities of the courier system in a
fast and effective manner. The system is an integration of transport and logistics. This reduces
the conflict between management and various logistical areas by means of coordinated plans. It
also means increase of flexibility in the operations of transport for the courier company.

The system also has market value in that:

The system can be improved, and also customer satisfaction can be assessed as there is room
for customer input on quality of service.

Supply chain is integrated with marketing, which entails creation of unique value for the
customer, where fulfilment of delivery is made with the promise of security from loss of the
good.
 The goal of the system is not only to monitor goods and their recipient but also attract more
customers and manage their relationship with its features, e.g., customer feedback and tracking.

2.6 EMPIRICAL REVIEW

Existing System

Existing Courier Management System has no automation. All the work is done manually. Existing
system has many flaws such as in existing system, the sender needs to first send the letter or have
to go to the shop for sending the courier and then after some days the courier will be send when
the courier man comes and receives the courier.

Existing system takes a lot of time. Also the time taken is very much for sending even one courier.
Thus existing system needs to be changed.

Proposed System

In the proposed Courier Management System, all the work is automated, and no wastage of time
should be done. In proposed system, all the work is automated. If someone needs to send any
courier than he or she can just login into the panel and send a request to the courier company and
then the courier team can themselves contact you.

In the proposed Transport and Logistics Management System, we need not to waste our time in
any procedure and or in following any step, and all the work is done so easily without taking much
time.
CHAPTER 3: RESEARCH METHODOLOGY

3.1 INTRODUCTION
Introduction In this chapter we will be looking at the research methods that were employed in the
study in order to achieve the objectives of the study. This chapter will cover system analysis,
system modeling and methodology used in the system. Prototyping approach to be used will be to
deliver the first model. In prototyping model, a system that mimics the real system is given to the
users and the real system is developed by basing on the prototype or by improving on it. Thus: the
users to use the system in part and see whether they find it a good system. To give users time to
learn how to use and interact with the system. Oral and written interviews or questioners will be
used to collect requirements information from the local courts since the other possible means like
observation requires an existing system to learn from it.

Transport and logistics management system is an attempt to follow through the delivery of goods

from their original destinations to their intended customer’s location. It intends to ensure that the

customers get their parcels in the correct state eliminating all sorts of mix up. With this system

we are able to monitor the parcels in transit all the way to their customers. The rationale for this

system is because we understand that logistics and transportation are two very important parts of

transportation and distribution services. This is not the first of its kind as there are prior

researches done and actually implemented here in Kenya alone for example the Metro Logistics
Kenya Limited, Sheffield Cargo Limited among others. The methodology used in this study is

the quantitative research methodology. Customer satisfaction is where we have our most

attention on.

3.2 RESEARCH DESIGN

Research design describes the plan that the investigator will undertake to develop the ways of
solving problems and provide guidance in various steps of undertaking the research. This study
uses descriptive research design because it is interested in describing the satiation as it exists during
the time of study without making manipulations. It provides the researcher with an opportunity to
gain deeper insights into the subject matter under study. Robson (2002) points out that descriptive
study portrays an accurate profile of persons, events or situation. Chandran (2004) also states
descriptive study describes the existing conditions and attitudes through observation and
interpretation techniques. In the present study, this design is the most preferable because it helps
to deepen understanding of the current situation as it exists. It enables obtaining of both
quantitative and qualitative data for the study because of utilization of questionnaires and the
interview guides.

By looking back at our research questions, the research design we employ in our system is the

quantitative research design where we collect and analyze numerical data. The methods used in

this study was the survey research where we are able to learn about a large population,

correlational research where we are able to examine the relationship between variables and lastly

the descriptive research where we identify the characteristics of an observed phenomenon and

open grounds to collect more information.

The population the researchers intend to identify are first the people living in major counties in
kenya like Nairobi, Mombasa, Kiambu ,Kisumu and Kajiado. The sampling method employed in
this research is the probability sampling because our scope is a large population and this method
helps us produce results that are representative of the whole population.

The data collection methods employed in our research are quite a few and they are surveys,

questionnaires and interviews which are quantitative in nature. We also incorporated a few

qualitative methods which are focus groups and ethnographic research. We set out to go to our

target areas in the country to collect the data which we approximated will take at least 14 days so

as to get credible data to use.

The two data analysis techniques incorporated are the regression analysis which helped us

examine the relationship between variables and hypothesis analysis which tests for whether a

hypothesis is true.

3.3 TARGET POPULATION

Our target population are those people living in Kenya and also in major cities around the world
who often order their goods online and wait up for their deliveries to be made. The most eligible
population are teenagers, the young adults who are 18 years all the way to 35 years,adults older
than 35 years all the way to 65 years.

Our target population also includes manufacturing companies who require the shipment of

materials either raw or finished goods. There are also Shipping companies who deliver goods to
customers’ locations.

3.4 SAMPLING AND SAMPLING TECHNIQUE

The sampling method employed in this research is the probability sampling because our scope is
a large population and this method helps us produce results that are representative of the whole

population. As stated earlier in our target population our sample will be coming from the stated

areas in the country as diverse as they are in terms of their geographical locations.

The sampling techniques used in this research are quantitative in nature as we are interested with

the numbers and hence we used stratified sampling, cluster sampling, quota sampling and

convenience sampling. We used this much techniques to ensure that the data we collect is as

accurate as possible and eliminating possibilities of bias insufficient results.

In stratified sampling we were able to partition our target population into subpopulations. This

helped us have a manageable sampling population to be able to collect data using the stated data

collection methods.

We also employed the cluster sampling technique where we divided our target population into

clusters based on their age groups and lines of work of the adults and for the manufacturing

companies in terms of their line, then randomly selected some of these clusters as our sample.

We went ahead and did the quota sampling which is a non-probability sampling method that

relies on the non-random selection of a predetermined proportion of units. We divided the

populations into mutually exclusive subgroups normally called strata and then recruited the

sample units until we reached our quota.

Lastly, we conducted a convenience sampling technique which is a type of non-probability

sampling that involves the sample being drawn from that part of the population that is close to

hand.

3.4.1 Sampling Frame

A sampling frame is a list or other devices used to define a researcher’s population of interest.

The sampling frame comprises of individuals and companies who transport and ship parcels.
 3.4.2 Sampling Size
The sample size refers to the number of participants or observations included in a study.

Using the Krejcie and Morgan table, in a population of 1,000,000 people we will use a sample

size of 384 people.

3.5 DATA COLLECTION INSTRUMENT

Observation
Observation methods will be utilized by the analysis team where they will be observing the
organizational personnel in their natural working environment and set up for a predetermined time.
The method will involve observation of the routine tasks as they are being performed without any
form of probing.

Sampling of Documents

In this case, the various documents and dairies maintained by the staff in their normal workings
will be examined. The various findings will be drawn from the records marinated in those
documents which have been sampled.

Questionnaires

Questionnaires will be developed containing both open and closed questions which will be then
administered to the target population. They will be analyzed for completeness and analyzed
through drawing conclusions from the responses provided by the population.

Interviewing

Inn interviewing method, the teams involved i.e. the development team and the organizational
personnel will make an appointment and meet. This will be followed by asking of the interview
questions from the interview guide in relation to the domain of the organization. The interviews
will enrich the information available for the study.

3.6 DATA COLLECTION PROCEDURE

The study used primary data and secondary data. An interview guide was used in collecting the
primary data. This was used in order to gain a better understanding and enabled a better and more
insightful interpretation of the results from the study. The interview guide was be devoted to the
identification of the responses to the parcel tracking system as a competitive strategy in service
delivery
The interviewees were The general population, Get-way managers, Hub managers and
Supervisors, the country CEO and regional operations officer. The interview guide was
administered through personal interviews in order to get their opinions on cargo tracking system.

3.7 PILOT TEST

The pilot test is a small-scale preliminary study conducted to evaluate feasibility, duration, cost,

adverse events and improve upon the study design prior to performance of a full-scale research

project.

3.7.1 Reliability
Reliability shows how consistently a method measures something and if the same result can be

consistently achieved by using the same methods under the same circumstances, the

measurement is considered reliable.

3.7.2 Validity
Validity of this study shows how well the results among the study participants represent true

findings among similar individuals outside the study. This concept of validity applies to all types

of clinical studies, including those about prevalence, association, interventions and diagnosis.

3.8 DATA ANALYSIS AND PRESENTATION

Before processing the responses, the completed interview guides was edited for completeness and
consistency. Qualitative data analysis seeks to make general statements on how categories or
themes of data are related. The data was qualitative in nature, due to this fact; content analysis was
used to analyze the data. Mugenda and Mugenda (2003) define content analysis as a technique for
making inferences by systematically and objectively identifying specified characteristics of
messages and using the same to relate trends.

The qualitative data was done using content analysis. Content analysis is the systematic qualitative
description of the composition of the objects or materials of the study (Mugenda and Mugenda,
2003). The data was obtained from the various management team members belonging to different
departments and compared against each other in order to get more revelation on the issues under
study. This research yielded qualitative data from the interview schedules and analyzed using
content analysis because this study seeks to solicit data that is qualitative in nature. Analysis of
data collected was compared with the theoretical approaches and documentations cited in the
literature review.

APPENDICES
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https://doi.org/10.2139/ssrn.2407145
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THE PROJECT SCHEDULE

THE GANT CHART

WEEKS 1 2 3 4 5 6 7 8 9 10 11
RESEARCH
AND
PROTOTYPE
DRAFTING
FACT
FINDING
AND DATA
COLLETION
REPORT AND
CODING

EVALUATION

FINAL
REPORT
Figure 7: Project Schedule

THE BUDGET
SERVER EXPENSE COST (KSh.)
Computer (quad core, 2TB HDD, 16GB RAM) 160,000
Gateway 90,000
Net Connection 25,000
Database Server 62,000
Printer/ Photocopier 55,000
Toner 15,000
Uninterruptible Power Supplier (UPS) 16,000
Printing Rims 5000
Total 428,000

Figure 1: Resources table

SAMPLE QUESTIONNAIRE

Transports and Logistics Management System service questionnaire

Hello,

Please take a few minutes of your time to fill in the following survey.

1. How often do you use the service?

………………………………………………..

2. What is your preferred method of ordering?

………………………………………………………….

3. How satisfied are you with the ordering services provided?

Yes…………………………………………………………..

No…………………………………………………………..

4. Which type of shipping do you use most often?

Delivery…………………………………………………

Pick Up at Branch……………………………………….

5. Do you agree with the Pricing for the type of shipment you prefer?

Yes……………………

No…………………….

Other..................................

6. How would you rate the price for your preferred shipment type?

…………………………………………………………………….

7. Please rate the following statements regarding our staff:

Please mark 1, as excellent and 5, as the worst.

The courier arrived within the specified delivery time

…………………………………………………………

The courier provided me with the correct documentation for the goods delivered

………………………………………………………
8. How would you rate our package tracking system?

Excellent…………………………………………….

Good………………………………………………….

Can Do Better…………………………………………

9. Please select the extent in which you agree with the following statements:

• I very much agree

• I agree
• I don't know
• I don't agree
• I disagree completely

Shipping was carried-out according to the agreed conditions

……………………………………………………………….

Goods arrived in full and were undamaged

………………………………………………

The packaging and product/s were undamaged

…………………………………………………..

10. Please rate your overall level of satisfaction with our Shipping / Courier service:

1 star…………………….

2 stars……………………

3 stars……………………

4 stars…………………...

5 stars……………………
11. Would you consider recommending our shipping / courier service?

Yes………………………………………………………………………

Other..........................................................................................................