AT 1 Netflix
AT 1 Netflix
1
Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Executive Summary:
Netflix was one of the first companies to give streaming services. It works on a
membership plan and has over 125 million paid users worldwide. The company's
flexibility and new ideas, and its culture, which values imagination, freedom, and
responsibility. Netflix uses cutting-edge technologies like AI, Cloud Computing, and Big
Data Analytics to improve user experiences, run its business more efficiently, and stay
ahead of its rivals. The study finds problems with how the organisation handles data,
how it can grow, and how well it works. Netflix fixes these problems by using innovative
technologies.
Additionally, Netflix's flat organisational structure makes it easier for people from
different departments to work together, and the company's meritocratic culture keeps
experience and personalised material are significant. Netflix offers smooth viewing,
know how to use technology well, and put the needs of their customers first when
dealing with the complicated world of digital entertainment. Netflix is still leading the way
in shaping the next phase of streaming and changing the way the entertainment
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Table of Contents
Executive Summary:........................................................................................................ 2
Introduction:..................................................................................................................... 4
Netflix organizational issues related to their current information system:.........................4
To address organizational issues.....................................................................................4
The application of a range of technologies can help:.......................................................4
Netflix's Business Model:................................................................................................. 5
Organizational Structure:................................................................................................. 5
Politics:.............................................................................................................................5
Culture:.............................................................................................................................5
Environment:.................................................................................................................... 6
Netflix Primary activities:..................................................................................................6
Supporting activities:........................................................................................................6
Netflix current information systems:.................................................................................7
Impact of organisational structure, politics, culture, and environment:.............................7
Value Chain Analysis of Netflix:........................................................................................9
Inbound Logistics:.........................................................................................................9
Operations:................................................................................................................... 9
Outbound Logistics:...................................................................................................... 9
Marketing and Sales:....................................................................................................9
Service:.........................................................................................................................9
How Information Systems Add Value to Netflix's Value Chain:.......................................10
Porter's Five Forces Analysis:........................................................................................10
Netflix's Competitive Advantages:..................................................................................11
Weaknesses Compared to Competitors:........................................................................11
Operational Excellence Achievements:..........................................................................12
Areas for Improvement:..................................................................................................12
Recommendations:........................................................................................................ 13
Conclusion:.................................................................................................................... 13
References:....................................................................................................................14
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Introduction:
Netflix is a streaming service that you pay for, and it has many TV shows, films, videos,
and unique material in many languages and genres. Reed Hastings and Marc Randolph
started it in California, USA 1997. The report discusses Netflix's organisational structure,
attitude, and competition landscape. The study stresses how vital creativity and
practical success are in streaming. It talks about the role of data systems in creating
value, the problems that might come up when implementing new systems, and some
ways that Netflix can keep its competitive edge through content, technological
Netflix has many organisational problems with how its information system is set up now.
The company relies on data analytics to make personalised content suggestions, which
makes data management and personalisation hard. To keep the quality of advice high
and users happy, it's essential to keep data correct, private, and secure while handling
vast amounts of user data. Second, speed and flexibility are critical when the number of
downtime, and using resources are all important for giving users a good experience
(Global, 2023).
Netflix is using a wide range of cutting-edge technologies smartly to deal with problems
within the company. By using Big Data Analytics and AI, the company improves its data
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
management, which lets it make more accurate content suggestions and predict how
users will behave, leading to better personalisation. Cloud computing is critical because
it allows Netflix to change the size of its infrastructure on the fly. This guarantees high
uptime, scalability, and speed while saving money and giving managers more freedom
to handle vast amounts of data and live content (Mier & Kohli, 2021).
Netflix's primary way of making money is through subscriptions. Users can access
Netflix's vast collection of TV shows, films, and specials for a monthly fee. Netflix makes
about $15 billion annually from its more than 125 million paid users in 190 countries.
The site has also formed agreements with movie directors, artists, writers, and
animators to get material so its users can choose from various options (Global, 2022).
Organizational Structure:
changes in the market. The company values creativity and independence, allowing
teams to make choices within their areas of responsibility. This layout encourages
imagination and makes it easy to add new features and materials quickly (Jaworski,
2021).
Politics:
Netflix works in a business setting that values equality and makes facts-based
decisions. Through open lines of contact and a focus on results, political factors within
the organisation are kept to a minimum. The company supports open communication
and comments so workers can say what they think and help make decisions.
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Culture:
company hires people, it looks for people who share its beliefs and pushes workers to
take responsibility for their work. This attitude of liberty gives workers the freedom to try
new things and develop new ideas, but they are still responsible for getting things done.
(Global, 2023).
Environment:
Netflix works in the streaming business, which is constantly changing and competitive.
The company keeps an eye on market trends and customer tastes so it can change its
plans as needed. Google and Netflix use advanced algorithms and technology to stay
ahead of rivals. They focus on the customer experience and personalising material.
Content Acquisition and Development: Netflix spends much money getting licences
for current material and making its shows. To do this, they have to talk to studios,
production companies, and content makers about getting a library of films, TV shows,
Technology and Platform Maintenance: Netflix keeps investing money into improving
and supporting its streaming platform for various devices and operating systems. This
includes ensuring its system is secure, scalable, and reliable so that streaming works
smoothly.
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Supporting activities:
Partnerships and Alliances: To reach more people and improve its services, Netflix
works with many companies, such as phone companies, video creators, and companies
improve its filtering systems, streaming technology, and tools for finding new material.
To do this, you must aspect at employer info, do a marketplace study, and crack out
novel technologies.
Legal and Regulatory Compliance: Netflix works in numerous nations and must
comply with many laws and rules about data protection, content licensing, and
censorship.
service and business worldwide. A firm delivery network is at the centre of its system. It
ensures people can watch without problems with any tool or location. The content
distribution network (CDN) is made to handle a lot of data quickly and efficiently. This is
The CDN and a complete customer relationship administration system help Netflix
maintain a list of user accounts, friends, and interests. Users can get personalized ideas
from this CRM system based on what they look at and how they use it (Floegel, 2020).
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Organizational Structure:
People know Netflix for its flat organisational structure, which encourages
independence, adaptability, and new ideas. Not having tight orders makes it easier to
make decisions quickly and encourages people to try new things. If Netflix wanted to
create a new system, its open structure would make it easier because it would allow
people from different departments to work together and encourage everyone to share
Politics:
Netflix is a company that puts work ahead of politics. It tells workers to concentrate on
completing things instead of playing around with paperwork. A new system might be
easier to implement if no standard corporate politics are involved. Workers are more
likely to accept change if they think it will help the company succeed rather than serve
Culture:
Freedom and duty are essential to Netflix's society. It encourages people to be creative,
take risks, and keep getting better. This attitude works well in creating an innovative
system because it rewards workers for questioning the status quo and pushes them to
Environment:
buyer tastes constantly change. To stay ahead of the competition and meet the
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
changing needs of its customers, Netflix needs to come up with new ideas all the time.
Because of its many competitors, Netflix may need to keep developing new ideas and
Inbound Logistics:
To get content licences, Netflix works with companies, content production houses, and
Netflix chooses and creates its content and buys licences for other people's content to
Operations:
Information tools are essential for Netflix's video platform to work well.
Information systems make it easier to manage user accounts, make suggestions, and
Outbound Logistics:
Information systems handle getting material to people worldwide, ensuring that live
Information systems are essential for handling customer questions, comments, and
Information systems look at information about users to make material suggestions that
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Information systems help digital marketing efforts run on several platforms, increasing
Service:
Information systems use algorithms and personalised suggestions to help users find
new material.
Troubleshooting and technical help services are made more accessible by information
Netflix uses information systems throughout its value chain to make things run more
smoothly, make user experiences more personalised, reach more people worldwide,
make decisions based on data, and encourage constant innovation. These systems
handle many tasks related to buying content, managing streaming technology, and
helping customers. This makes operations run more smoothly and requires less work to
personalised suggestions. This makes users more interested and satisfied, which gives
Netflix has built a strong brand image and invested much money into making its shows
and films. It's hard for new companies to start because they need much money to build
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Netflix licences material from many studios and production companies, but as it invests
more in unique content, it depends less on outside sources. But big companies still
Netflix has a lot of subscribers around the world, which gives it a lot of power over
buyers. The platform has a lot of different kinds of material, including originals that can
Threat of Substitutes:
There are other streaming services, but Netflix's massive library of films, TV shows, and
Competitive Rivalry:
Many companies are competing for market share in the online video business. Amazon
Prime Video, Disney+, HBO Max, and Hulu are some competitors that offer similar
Netflix has a vast selection of TV shows, films, videos, and original material to suit the
tastes of all kinds of people. It stands out from rivals because it keeps putting money
into original shows. Netflix's complex system also looks at user tastes and watches past
to make personalised suggestions, which improves the user journey and keeps users
coming back. Netflix has a significant edge over other companies because it was the
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
first to offer streaming services in over 190 countries. It has also built a solid worldwide
One significant weakness is that it relies on material licensing, even though it spends
much money on creative shows. Netflix has an extensive library of original shows and
films but still draws a lot on licensed shows and movies from other companies. Because
of this, the platform is vulnerable to changes in licensing fees and the availability of
material, which could affect what it offers and how users experience it.
Netflix has reached operating success through several vital programmes. First, its
smooth shift from a DVD rental service to a platform for streaming shows how flexible
and ahead of its time it is. This has helped it reach people worldwide and become the
leader in the streaming business. Netflix's success is mainly due to its advanced
recommendation system, which looks at what users like and suggests material that fits
those tastes. This improves the user experience and keeps them interested (Pepsi &
Mission).
Global Expansion Challenges: Even though Netflix is available worldwide, the rules
and tastes of each market still need to change. To spread practical achievement, you
need to contract with conversion problems like linguistic picks and solid licensing.
requirements to keep impending up with novel ideas to stay in advance of the rivalry.
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
This means spending money on exclusive material, improving its suggestion system,
success. To keep its operating success, Netflix has to keep spending money to improve
video quality, speed up the network, and fix technical problems so that viewers have a
Recommendations:
Netflix should emphasis on vital ideas to keep business quality, gain a modest edge,
To begin, keeping the money going into making original content and forming brilliant
relationships will help it build its library of content, improving the user experience and
keeping customers.
Second, putting new technology first is essential for staying ahead of the competition in
Building communities, engaging content, and tools for user-generated content can also
help you get to know your users better and get them more involved with your business
Conclusion:
systems, value chain, and strategic placement give us helpful information about how the
company works and how it aims to stay at the top of the streaming industry. Netflix's
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
independence, is a big part of its success. Netflix's journey shows how important it is to
the customer when dealing with the complicated digital entertainment industry. Netflix is
still on track to change the future of streaming and the entertainment industry for years
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
References:
Bell, O. A., Ondracek, J., Saeed, M., & Bertsch, A. (2021). Netflix, Inc. in the Time of
Global. (2022). Netflix Value Chain Analysis. Retrieved from Business Strategy Insights:
https://www.bstrategyinsights.com/netflix-value-chain-analysis/
Global. (2023, 10 12). A Case Study on Netflix’s Marketing Strategies & Tactics. The
Marcom Avenue. Retrieved from https://www.themarcomavenue.com/blog/a-case-study-
on-netflixs-marketing-strategies-tactics
Jaworski, B. J. (2021). Netflix: Reinvention across multiple time periods. AMS Review,
11(1), 180-193.
Mier, J., & Kohli, A. K. (2021). Netflix: reinvention across multiple time periods,
reflections and directions for future research. AMS Review, 11, 194-205.
LISA BROWN. (2023, 12 06). Netflix Five Forces Analysis & Recommendations
five-forces-analysis-recommendations-porters-case-study
Pepsi, C.-C., & Mission, S. Coca-Cola vs Pepsi, Netflix vs Walt Disney, UPS vs FedEx–
Putri, A. R. F., & Paksi, A. K. (2021). The strategy of Netflix to dominate the
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Student Name: Patel Kevalkumar Pankajkumar
Student Id: CIM 7626 Words: 2223
Song, M. (2021). A comparative study on over-the-tops, netflix & Amazon prime video:
Steck, H., Baltrunas, L., Elahi, E., Liang, D., Raimond, Y., & Basilico, J. (2021). Deep
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