Generation Gaps

Sample

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TABLE OF CONTENTS
Preface ..............................................................................................................................................3
What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 4

Maximizing Your Training Power.............................................................................................................. 5

Icebreakers ........................................................................................................................................6
Icebreaker: Friends Indeed........................................................................................................................ 7

Training Manual Sample.....................................................................................................................8

Sample Module: History ........................................................................................................................... 9

Instructor Guide Sample................................................................................................................... 13

Sample Module: History ......................................................................................................................... 14

Activities ......................................................................................................................................... 20

Quick Reference Sheets.................................................................................................................... 23

Certificate of Completion ................................................................................................................. 25

HTML Material ................................................................................................................................. 27

PowerPoint Sample.......................................................................................................................... 33
Preface

What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.

If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.

Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets and handouts are
included within a separate activities folder and can be reproduced and used where indicated. If you
would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead
of having individual worksheets.
We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.

And now, time for the training!

Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on positive note. Below you will see one of the icebreakers
that can be utilized from the Icebreakers folder.
Icebreaker: Friends Indeed
Purpose

Have the participants moving around and help to make introductions to each other.

Materials Required

• Name card for each person

• Markers

Preparation

Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to
shoulder. They should place their name card at their feet. Then they can take a step back. You
as the facilitator should take the place in the center of the circle.

Activity

Explain that there is one less place than people in the group, as you are in the middle and will
be participating. You will call out a statement that applies to you, and anyone to whom that
statement applies must find another place in the circle.

Examples:

• Friends who have cats at home

• Friends who are wearing blue
• Friends who don’t like ice cream

The odd person out must stand in the center and make a statement.

The rules:

• You cannot move immediately to your left or right, or back to your place.
• Let’s be adults: no kicking, punching, body-checking, etc.

Play a few rounds until everyone has had a chance to move around.
Training Manual Sample

On the following pages is a sample module from our Training Manual. Each of our courses
contains twelve modules with three to five lessons per module. It is in the same format and
contains the same material as the Instructor Guide, which is the shown after the Training
Manual sample, but does not contain the Lesson Plans box which assists the trainer during
facilitation.

The Training Manual can be easily updated, edited, or customized to add your business name
and company logo or that of your clients. It provides each participant with a copy of the
material where they can follow along with the instructor.
 Each generation wants new
symbols, new people, new names.
They want to divorce themselves
from their predecessors.

Jim Morrison

Sample Module: History

The term generation gap is a term used to describe the different
values and attitudes between one generation and another. This
term is typically used to describe the gap between parents and
their children.

Since the 1960’s, the term generation gap has also been used to
describe the clash one age group has with another in various
settings. The workplace is such an environment where different
generations must intermingle and deal with each other’s way of
thinking.

This module will discuss the following topics as it relates to the generation gap in the workplace:

• What generations exist in the workplace

• What defines a generation

• What this means in our workplace

Let us begin by understanding what generations exist in the workplace.

What Generations Exist in the Workplace?
Today’s workplace presents many challenges that are based solely on meeting
goals, business objectives, and project deadlines. Threaded throughout the
normal business activities are dynamics that could present issues and conflicts
if left unchecked.

Since many older workers remain on the job longer and younger workers are
entering the workplace right out of college, the work environment is fragmented into various
generations. In order to understand this eclectic environment, it is necessary to understand what
generations are present in today’s workplace.

Because humans live on average 77 to 80 years, four potential generations may exist in the workplace
today.

The four generations that could be present are the following:

• Traditionalist

• Baby Boomers

• Generation X

• Generation Y

Understanding the background, attitudes, and work styles of each generation is essential for a manager
or supervisor. If they want to effectively coach and communicate then understanding these differences
is paramount in creating a respectful and peaceful work environment for all employees.

This workshop will help you learn the characteristics of each of the four generations and how to deal
with their uniqueness.

Before we get into the details of each of the four generations, we are going to learn what defines a
generation.
What Defines a Generation?
A generation is a group of people born during the same period and shares the same
attitudes and values. The period is the factor to dividing the generations into
groups. The four generations mentioned in the previous section have time ranges
that define their period.

For example, the Traditionalist Generation represents people in a generation born

before 1946. The Baby Boomers are people born between 1946 and 1961.
Generation X represents people born between 1962 and 1980 and Generation Y represents people born
in the 1980s and 1990s.

In each period are experiences that shaped the attitudes and values of each generation. In addition, the
interaction between generations is also a factor in shaping the subsequent generation. For example,
Generation X sought to be different by the larger more influential Baby Boomers. This thinking affects
their behaviors and preferences.
What this Means in our Workplace
When groups have the same values and attitudes, communication and other
dynamics typically go smoother. When there are multiple groups and each group
brings their own style, values, and attitudes, this could create tension and other
issues if not paying attention.

Multiple generations in the workplace presents challenges in many areas. Let us

review two perspectives that must be managed.

First, the employee-to-employee perspective is critical; it shows how different generations interacting
with each other may lead to miscommunication or misunderstanding. Furthermore, the way each
generation handles confrontation may also be a point of friction.

The generation gap between employees could be seen more in the modes of communication, the
words, and gestures used.

The manager-to-employee perspective is another sensitive area. Generation gaps in this situation could
be difficult if the relationship starts on the wrong foot. For the manager, knowing that there are
differences in the way generations communicate, view authority, life-work balance, and relationships is
just the beginning.

The manager must also plan how to address these issues proactively, avoiding difficult or tense
situations. Having difficult situations at work could lead to poor morale and productivity, which will
reflect on the manager’s performance.

Generation gaps at work means more work is needed to cultivate an environment that respects each
generation’s perspective and way of life. This also means the manager has to be observant and
knowledgeable of the various traits associated with each generation.

Over the next three modules, we are going to learn about each of the four generations in detail. We will
begin with Traditionalist first.
Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual
mirrors each other in terms of the content. They differ in that the Instructor Guide is
customized towards the trainer, and Training Manual is customized for the participant.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
 Each generation wants new
symbols, new people, new names.
They want to divorce themselves
from their predecessors.

Jim Morrison

Sample Module: History

The term generation gap is a term used to describe the different
values and attitudes between one generation and another. This
term is typically used to describe the gap between parents and
their children.

Since the 1960’s, the term generation gap has also been used to
describe the clash one age group has with another in various
settings. The workplace is such an environment where different
generations must intermingle and deal with each other’s way of
thinking.

This module will discuss the following topics as it relates to the generation gap in the workplace:

• What generations exist in the workplace

• What defines a generation

• What this means in our workplace

Let us begin by understanding what generations exist in the workplace.

What Generations Exist in the Workplace?

Estimated Time 10 Minutes

Topic Objective Participants will identify the various generations found in the workplace.

There are four possible generations that can be found in any given workplace
environment.

• Traditionalist
Topic Summary
• Baby Boomers

• Generation X

• Generation Y

Materials Required Handout: Generations at Work

Planning Checklist Make enough copies of chart for all participants

1. Introduce the topic

2. Have participants in groups

3. Have them select a table leader that will take notes and speak on
their behalf

Recommended Activity 4. Instruct teams to brainstorm for possible generations at work

5. Allow 3-5 minutes

6. Have the leaders of each table give their teams results

7. Distribute the handouts

8. Review talking points

Which group do you think is the largest?

Review Questions
Baby Boomers
 Today’s workplace presents many challenges that are based solely on meeting
goals, business objectives, and project deadlines. Threaded throughout the
normal business activities are dynamics that could present issues and conflicts
if left unchecked.

Since many older workers remain on the job longer and younger workers are
entering the workplace right out of college, the work environment is fragmented into various
generations. In order to understand this eclectic environment, it is necessary to understand what
generations are present in today’s workplace.

Because humans live on average 77 to 80 years, four potential generations may exist in the workplace
today.

The four generations that could be present are the following:

• Traditionalist

• Baby Boomers

• Generation X

• Generation Y

Understanding the background, attitudes, and work styles of each generation is essential for a manager
or supervisor. If they want to effectively coach and communicate then understanding these differences
is paramount in creating a respectful and peaceful work environment for all employees.

This workshop will help you learn the characteristics of each of the four generations and how to deal
with their uniqueness.

Before we get into the details of each of the four generations, we are going to learn what defines a
generation.
What Defines a Generation?

Estimated Time 10 Minutes

Topic Objective Participants will identify what defines a generation.

Topic Summary The period in which a person is born defines their generation.

Materials Required Handout: Timeline

Planning Checklist Prepare enough worksheets for each participant before class

1. Introduce topic

2. Distribute worksheets

3. Instruct participants to work as a team

4. Have teams determine where each generation falls on the timeline

Recommended Activity
5. Allow 3-5 minutes

6. Select a table leader volunteer to share

7. Discuss answers

8. Review talking points

Review Questions Ask if they have any questions and then continue.

A generation is a group of people born during the same period and shares the same
attitudes and values. The period is the factor to dividing the generations into
groups. The four generations mentioned in the previous section have time ranges
that define their period.

For example, the Traditionalist Generation represents people in a generation born

before 1946. The Baby Boomers are people born between 1946 and 1961.
Generation X represents people born between 1962 and 1980 and Generation Y represents people born
in the 1980s and 1990s.

In each period are experiences that shaped the attitudes and values of each generation. In addition, the
interaction between generations is also a factor in shaping the subsequent generation. For example,
Generation X sought to be different by the larger more influential Baby Boomers. This thinking affects
their behaviors and preferences.
What this Means in our Workplace

Estimated Time 10 Minutes

Topic Objective Participants will understand how various generations affect the workplace.

A workplace with varying generations could see a gap between each

Topic Summary
generation in terms of their values, ideas, and communication styles.

Materials Required Index cards and pens

Planning Checklist Have materials already on tables before class starts

1. Introduce the topic

2. Have team select a new leader

3. Have participants brainstorm what having multiple generations

means in the workplace.

Recommended Activity 4. Have the leader write their answers on an index card

5. Allow 3-5 minutes

6. Go around the room and have leaders share their answers

7. Thank everyone for participating

8. Review talking points

Review Questions Ask if they have any questions and then continue.
 When groups have the same values and attitudes, communication and other
dynamics typically go smoother. When there are multiple groups and each group
brings their own style, values, and attitudes, this could create tension and other
issues if not paying attention.

Multiple generations in the workplace presents challenges in many areas. Let us

review two perspectives that must be managed.

First, the employee-to-employee perspective is critical; it shows how different generations interacting
with each other may lead to miscommunication or misunderstanding. Furthermore, the way each
generation handles confrontation may also be a point of friction.

The generation gap between employees could be seen more in the modes of communication, the
words, and gestures used.

The manager-to-employee perspective is another sensitive area. Generation gaps in this situation could
be difficult if the relationship starts on the wrong foot. For the manager, knowing that there are
differences in the way generations communicate, view authority, life-work balance, and relationships is
just the beginning.

The manager must also plan how to address these issues proactively, avoiding difficult or tense
situations. Having difficult situations at work could lead to poor morale and productivity, which will
reflect on the manager’s performance.

Generation gaps at work means more work is needed to cultivate an environment that respects each
generation’s perspective and way of life. This also means the manager has to be observant and
knowledgeable of the various traits associated with each generation.

Over the next three modules, we are going to learn about each of the four generations in detail. We will
begin with Traditionalist first.
Activities

During the facilitation of a lesson Worksheet or Handout may be utilized to help present the
material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box
under Materials Required. The trainer can then utilize the Activities folder for the
corresponding material and then provide it to the participants. They are all on separate Word
documents, and are easily edited and customized.

Below you will see the Worksheets or Handouts that are utilized during the training of the
above lesson. They are located in the Activities folder and can be easily printed and edited for
the participants.
Sample Worksheet: Generations at Work

Generations at Work

22% 5%

44%
29%

Traditionalist Baby Boomer Gen X Gen Y

Notes:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________
Sample Worksheet: Timeline

Notes:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________
Quick Reference Sheets

Below is an example of our Quick reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
 Generation Gaps
Younger Bosses Managing Avoid Turnovers with a Retention Plan
Older Workers
• Determine what values this person has
Use the ACE technique based on their generational trait. Think of
in avoiding conflict with things that could be a motivating factor
your older employees. like schedule flexibility, incentives and
ACE stands for the recognition.
following process:
• Prepare several focused questions that may lead to
• Acknowledge your underlying issues. For example, you may ask questions
older employee’s experience and the about the reasons why they are dissatisfied with their job.
value they bring to the team. Older Be frank with your employees and tell them that you want
employees may feel as if they are no to keep them and will set up a follow up meeting to discuss
longer valuable because of their age. possible solutions.
Show them you value them by
• Ask questions about their personal goals and career
reflecting on their achievements and
milestones and see how you can help them achieve them.
contributions to the team.
• Be ready to become an advocate for your employee. This
• Caring for your older employee
means that you may need to do some research or speak
comes in many ways. Become
with key people in human resources to help find more
interested with their personal life or
solutions.
hobbies. Take note of special things
that took place in their lives. • Work with your human resource contact to develop a
retention plan. They can give you solutions that are aligned
• Exchange ideas and ask for input
with your company’s policies.
from your older employees on issues
and demonstrate that you value their
opinions and solutions.

Benefits of Generation Gaps

• You gain a good perspective of the external culture
• You can generate more ideas based on varying experiences
• The older generation can help the younger generation refine their social skills
• The younger generation can help the older learn how to leverage technology
• Create a mentoring environment

© Corporate Training Materials, 2011 www.corporatetrainingmaterials.com

Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
CERTIFICATE OF COMPLETION
[Name]
Has mastered the course
Generation Gaps
Awarded this _______ day of __________, 20___
Presenter Name and Title
HTML Material
We also offer an HTML version of the material. We convert a Training Manual to HTML which provides a
basic way of viewing the material through your Internet browser. The material is presented with a Table
of Content along the left so you can navigate between modules and lessons. There is also a set of
navigation buttons along the top where you can just click though the material page by page.

The HTML material can be hosted and accessed on a local computer. It is also possible to provide
remote access through the Internet, a LAN, or even your companies Intranet. HTML provides the ability
to offer a self-paced or off site version of the course.

The link below will provide you the opportunity to view and navigate through the HTML format the
same way a participant would experience it.

www.corporatetrainingmaterials.com/HTML_Sample/Generation_Gaps/index.html
PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on and created from the
Training Manual. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.