FACULTY OF ECONOMICS & BUSINESS

Syllabus

For
(SEMESTER: I –II)
MBA (HUMAN RESOURCE MANAGEMENT)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

(SEMESTER: III –IV)

MBA (HUMAN RESOURCE DEVELOPMENT)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Session: 2019-20

GURU NANAK DEV UNIVERSITY

AMRITSAR
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Defaulters will be prosecuted.

(ii) Subject to change in the syllabi at any time.

Please visit the University website time to time.
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MBA (HUMAN RESOURCE MANANEMENT)
(Credit Based Evaluation and Grading System)

SCHEME OF COURSES
SEMESTER-I:
Course No. Mid End Total
Sem. Sem. Marks
C/E/I Course Title L T P Total Marks Marks M
Credits
Core Courses
MDL – 401 C Managerial Economics 4 - - 4 20 80 100
Quantitative Methods for 20 80 100
MDL – 402 C Management 4 - - 4
MDL – 403 C Accounting for Management 4 - - 4 20 80 100
MDL – 404 C Business Environment 4 - - 4 20 80 100
Management Principles and 20 80 100
MDL – 406 C Organisational Behaviour 4 - - 4
Corporate Law and 20 80 100
MDL- 407 C Administration 4 - - 4
Total Credits: 24 - - 24

SEMESTER-II:
Course No. Mid End Total
Sem. Sem. Marks
C/E/I Course Title L T P Total Marks Marks
Credits
Core Courses
MDL – 451 C Business Research Methodology 4 - - 4 20 80 100
MDL – 452 C Financial Management 4 - - 4 20 80 100
MDL – 453 C Marketing Management 4 - - 4
MDL – 454 C Human Resource Management 4 - - 4
Production and Operations
MDL – 455 C Management 4 - - 4
MDS – 457 C Seminar -- - 2 2
MDL – 458 C Case Studies in Management 2 - - 2
Interdisciplinary Courses (3 Credits)

To be offered from the outside

I Department. 3 - - 3
Total Credits 25 - 2 27

Note: After second semester every student will be required to undergo summer training of Six
Weeks duration in the corporate sector.

Note.
1. PSL-053 ID Course Human Rights &Constitutional Duties (Compulsory Paper). Students can
opt. in any Semester except Semester 1st. This ID Paper is one of the total ID Papers of this
course.
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MBA (HUMAN RESOURCE DEVELOPMENT)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

SEMESTER-III:
Mid End Total
Total Sem. Sem. Marks
Course No. C/E/I Course Title L T P Credits Marks Marks
Labour Legislations & Social 20 80 100
MHL- 503 C Security 4 -- -- 4
Organisational Change & 20 80 100
MHL– 506 C Development 4 -- -- 4
MHL– 508 C Training & Development 4 -- -- 4 20 80 100
MHL- 509 C Pereormance Management 4 -- -- 4 20 80 100
MHL– 510 C Human Resource Development 4 -- -- 4 20 80 100
MHS– 507 C Seminar - -- 2 2 20 80 100
Interdisciplinary Courses (3
Credits)
To be offered from the outside 20 80 100
I Department. 3 -- -- 3
Total Credits: 23 -- 2 25

SEMESTER-IV:
Course No Mid End Total
Total Sem. Sem. Marks
C/E/I Course Title L T P Credits Marks Marks
Strategic Human Resource 20 80 100
MHL– 551 C Management 4 -- -- 4
MHL– 552 C Industrial Relations 4 -- -- 4 20 80 100
Managerial Competencies and 20 80 100
MHL– 553 C Career Development 4 -- -- 4
International Human Resource 20 80 100
MHL– 554 C Management 4 -- -- 4
MHL– 556 C Knowledge Management 4 -- -- 4 20 80 100
Case Studies in Human 20 80 100
MHL– 557 C Resource Management 2 -- -- 2
Interdisciplinary Courses (3
Credits)
To be offered from the outside 20 80 100
I Department. 3 -- -- 3
Total Credits: 25 -- -- 25
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MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-401: MANAGERIAL ECONOMICS

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Managerial Economics: Meaning, Nature, Scope and Concepts
 Marginal Analysis: Law of Diminishing Marginal Utility, Law of Equimarginal
Utility
 Law of Demand: Meaning, Determinants, Exceptions, Kinds of Demand, Change in
Demand and Importance.
 Elasticity of Demand: Meaning, Types and Degrees of Elasticity of Demand, Methods
of Measuring Price Elasticity of Demand, Factors Determining Elasticity of Demand,
Importance.
SECTION B
 Indifference Curve Analysis: Meaning, Assumptions, Properties, Consumer
Equilibrium, Importance.
 Production Function: Meaning, Types: Short Run and Long Run Production Function,
Economies and Diseconomies of Scale.
 Theory of Costs: Types of Costs, Traditional Theory: Long Run & Short Run,
Modern Theory: Long Run & Short Run.
SECTION C
 Managerial Theories: Profit maximization and Sales Maximization.
 Market Structure: Meaning, Assumptions and Equilibrium of Perfect Competition,
Monopoly, Monopolistic Competition.
 Oligopoly: Sweezy Model.
SECTION D
 National Income: Conceptual Framework, different concepts of National Income,
Methods of Measuring National Income, Limitations of measuring National Income.
 Consumption Function: Meaning, and Nature, Determinants and Measures to Raise
Propensity to Consume. Keynes Psychological Law of Consumption - Meaning,
Properties and Implications.
 Inflation: Meaning, Types, Causes, Effects and Control. Phillips curve.
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MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Koutsoyiannis, A, Modern Micro Economics, Palgrave Macmillan Publishers, New Delhi.

2. Thomas Christopher R., and Maurice S. Charles, Managerial Economics – Concepts and
Applications, 8th Edition, Tata McGraw Hills, 2006.
3. Mehta, P. L, Managerial Economics – Analysis, Problems and Cases,
Sultan Chand & Sons, Delhi.
4. Peterson and Lewis, Managerial Economics, 4th Edition, Prentice Hall of India Pvt. Ltd.,
New Delhi.
5. Shapiro, Macro Economics, Galgotia Publications.
6. H. L Ahuja Advanced Economic Analysis, S. Chand & Co. Ltd, New Delhi.
7. G.S Gupta, Managerial Economics, Tata McGraw Hill.
8. Goel Dean, Managerial Economics, Prentice Hall of India, Pvt. Ltd., New Delhi.
 5
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-402: QUANTITATIVE METHODS FOR MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Correlation and Regression Analysis: Simple, partial and multiple correlation coefficients;
simple and multiple regression (three variables only).
 Elementary probability theory: Additive and Multiplicative laws of probability and their
business applications.
 Practical through SPSS/MS Excel.
SECTION B
 Probability Distributions: Binomial, Poisson and Normal distributions; with their properties
and applications.
 Hypotheses: Null and Alternative Hypotheses, Type I and Type II errors
SECTION C
 Hypothesis testing — Parametric tests: Z- Test, T- Test, F- Test (ANOVA one way and
two-way);
 Non-Parametric tests: Chi Square test.
 Practical through SPSS/MS Excel
SECTION D
 Linear programming:definition, characteristics, formulation of LPP; solution by graphic
and Simplex method; Business Applications of LP.
 Transportation problems.
 Practicals through SPSS/MS Excel

Suggested Readings:

1. Levin, Richard and David S Rubin: Statistics for Management, Prentice Hall, Delhi.
2. Levin and Brevson, Business Statistics, Pearson Education, New Delhi.
3. Anderson, Sweeney and Williams: Statistics for Business and Economics, Thompson, New
Delhi.
4. Sharma, J.K., Business Statistics.
5. Hooda, R.P: Statistics for Business and Economics. Macmillan, New Delhi.
6. Lee S.M., L.J. Moore and B.W. Taylor, Management Science,
Boston: Allyn Bacon, 1994.
7. Vohra, N. D., Quantitative Techniques in Management.
 6
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-403: ACCOUNTING FOR MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Introduction to Accounting: Accounting as an information system, Users of accounting
information; Basic accounting concepts and conventions. Accounting Cycle. Role of
Accountant in Profession and Industry.
 Understanding Corporate Financial Statements: Types, Nature, Attributes, Uses and
Limitations.
SECTION B
 Corporate Reporting and Disclosure Requirements.
 Tools of Financial Statement Analysis: Ratio Analysis, Common Size Financial
Statements, Comparative Statements and Trend Analysis.
SECTION C
 Cost Accounting: Definition and Objectives. Cost Management Concepts and Cost
Behavior. Preparation of Cost Sheet.
 Budgets and Budgetary Control: Understanding Concepts of Master Budget, Fixed
Budget and Flexible Budgets, Zero Base Budget, Participative Budget and Performance
Budget.
 Standard Costing as a Control Technique; Setting of Standards and Their Revision;
SECTION D
 Variance Analysis:Meaning and Importance, Kinds of Variances and Their Uses-
Material, Labour Variances; Relevance of Variance Analysis to Budgeting and
Standard Costing.
 Marginal Costing and Break-Even Analysis: Concept of Marginal Cost; Marginal
Costing and Absorption Costing; Marginal Costing Versus Direct Costing; Cost-Volume-
Profit Analysis; Break-Even Analysis; Assumptions and Practical Applications of Break-
Even- Analysis; Decisions Regarding Sales-Mix, Make or Buy Decisions and
Discontinuation of a Product Line etc.

References:
1. Bhattachrya, S.K. and John Dearden, "Accounting for Management - Text and Cases", Vikas
Publishing House.
2. Lele RK. and Jawahar Lal, “Accounting Theory", Himalaya Publishers.
3. Porwal, L.S. "Accounting Theory", Tata McGraw Hill.
4. Horngren, Charles T., Gary L. Sundem and William O. Stratton, "Introduction to
Management Accounting”, Pearson Education Asia.
5. Sharma, Subhash and M.P. Vithal, "Financial Accounting for Management Text and Cases",
McMillan.
6. Arora, M.N., "Cost Accounting - Principles and Practice", Vikas Publishing House.
7. Pandey, I.M, "Essentials of Management Accounting", Vikas Publishing House.
 7
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-404: BUSINESS ENVIRONMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Salient features of Economic Systems: Capitalist System/Market Economy; Socialist System
and Mixed Economy; Basic Features of Indian Economy, Changing Role of Government in
Business.

 Business Environment: Meaning, Types: Internal Environment; External Environment; Micro

and Macro Environment.

SECTION B
 Aspects of Economic Reforms: Liberalisation; Privatisation/Disinvestment of Public
Enterprises; Globalisation and its Implications for India.
 Economic Planning in India: Objectives, Strategies and Evaluation of Latest Five Year Plan.
 Deficit Financing and its implications for the Indian Economy; Analysis of current year Annual
Budget.

SECTION C
 Consumer Rights and Consumerism: Role of Consumer Groups with Special Reference to
India; Consumer Protection Act, 1986 with Latest Amendments
 Social Responsibility of Business: Concept, Rationale, Dimensions, Models of Social
Responsibility and Barriers to SR; The Environment Protection Act, 1986 with Latest
Amendments.
SECTION D
 Evaluation of Various Regulatory Policies of Government: Industrial Policy Changes during
the Post Reforms; Fiscal and Monetary Policy Changes in India,
 Salient Features of FEMA and GST(Goods and service tax)
 Export Promotion versus Import Substitution Policies: Concept of Balance-of-Payments;
Balance-of-Trade; Currency Convertibility; Objectives and Evaluation of Latest Foreign Trade
Policy of Indian Government.
 8
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. V.K. Puri & S.K. Misra, Economic Environment of Business, Latest Edition, Himalaya
Publishing House, New Delhi.
2. A.C. Fernando, Business Environment, Latest Edition, Pearson Publication, New Delhi.
3. V. Neelamegam, Business Environment, Latest Edition, Vrinida Publications, Delhi.
4. Francis Cherunilam, Business Environment, Latest Edition, Himalaya Publishing House,
New Delhi.
5. K. Aswathappa, Essentials of Business Environment, Latest Edition, Himalaya Publishing
House, New Delhi.
6. Paul Justin, Business Environment, Latest Edition, McGraw Hill Education, New Delhi.
7. Ruddar Dutt and KPM Sundaram, Indian Economy, Latest Edition, S. Chand & Company
Ltd., New Delhi.
8. Govt. of India, Five Years Plan Documents.

Note: It is Mandatory for the students to consult Economic Times, Business Standard,
Financial Express, Annual Budget and Economic Survey of Government of India to
understand this paper.
 9
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-406: MANAGEMENT PRINCIPLES AND ORGANISATIONAL BEHAVIOUR

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Management: Functions, Roles and Skills, Manager’s job and Universality of Management,
Historical background of Management: Classical Approach; Scientific Management, General
Administrative Theory. Quantitative Approach; Total Quality Management, Quantitative
Approach, Behavioural Approach; Early Advocates of Organisational Behaviour, The Behavioural
Approach, The Contemporary Approach and the Hawthorne Studies.
 Decision Making: Process, Types of Decisions and Decision Making Conditions, Decision Making
Styles, Decision Making and Planning.

SECTION B
 Planning and Performance: Goals and Plans, types of Goals, Types of Plans, Setting Goals and
Developing Plans, MBO concepts and steps in MBO, Criticism of Planning, Effective Planning in
Dynamic Environments, Planning Premises.
 Designing Organisational Structure: Work Specializations, Departmentalization. Chain of
Command, Span of Control, Centralization and Decentralization. Relationship between Authority,
Responsibility and Accountability, Power, Delegation of Authority. Formalization, Mechanistic and
Organic Structure; Two models of Organisational design, Contingency Factors. Common
Organisational Designs; Traditional Organisational, Contemporary Organisational Designs, Today’s
Organisational Designs Challenges
SECTION C
 Understanding Individual Behaviour: Focus and Goals of Organisation Behaviour. Attitudes and
Job Performance, Cognitive dissonance, Operant Conditioning Theory.
 Communication: Functions, Methods and Barriers to Communication. Formal Versus Informal
communication.
 Motivation: Concept and early theories of Motivation: Maslow’s Hierarchy of Needs Theory,
Alderfer’s ERG Theory, McGregor’s Theory X and theory Y, Herzberg’s Two-Factor Theory,
McClelland’s Three-Needs Theory, Contemporary Theories of Motivation; Goal Setting Theory,
Reinforcement Theory, Job Design Theory, Equity Theory, Vroom’s Expectancy Theory
Integrating Contemporary Theories of Motivation. Contemporary Issues in Motivation; Cross
Cultural Challenges, Dynamics and motivation Group workers, Designing Appropriate Reward
Programs.
 10
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

SECTION D
 Leadership: Concept, Early Theories of Leadership; Trait Theory, Behavioural Theories: Michigan
Studies, Ohio State University Studies, Manegerial Grid Theory. Contingency Theories of
Leadership; Fiedler’s Model, Harsey Blanchard’s Situational Theory, Path Goal Theory.
Contemporary Views of Leadership; Transactional and Transformational Leadership. Leadership
Issues in the 21st Century; Managing Power, Developing Trust, Empowering Employees, Leading
Across Cultures, Understanding Gender Differences and Leadership. An Effective Leader.
 Controlling: Concept, Controlling Process and Controlling For Organisational Performance.
Controlling and Planning, Tools for Measuring Organisational Performance; Feedforward,
Concurrent and Feedback Control, Financial Controls, The Balanced Score Card Approach, Quality
Control Charts, Benchmarking of Best Practices. Contemporary Issues in Controlling; Adjusting
Control for Cross Cultural Differences, Workplace Concerns.

Suggested Readings:

1. Harold Koontz, and Heinz Weihrich, Essentials of Management: An International

Perspective, New Delhi, McGraw-Hill, 2010.
2. Richard L Daft, The New Era of Management, New Delhi, Thomson, 2007.
3. Jon L Pierce and Donald G Gardner, Management and Organizational Behaviour, New
Delhi,Thomson, 2007.
4. Stephen P Robbins, Mary Coulter and Neharika Vohra, Managemnt, New Delhi, Pearsons ,
2011
5. Sekaran, Uma, Organizational Behaviour: Text and Cases, New Delhi, Tata McGraw Hill,
2007.
6. Steven L. McShane, Mary Ann Von Glinow, Radha R Sharma, Organisational Behaviour,
New Delhi, Tata McGraw Hill, 2007.
7. Paul Hersey, Kenneth H Blanchard, Devwey E Johnson, Management of Organizational
Behaviour: Leading Human Resources, New Delhi, Pearson Education, 2002.
Philip Sadler, Leadership, New Delhi, Kogan Page, 2004.
 11
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL–407: CORPORATE LAW AND ADMINISTRATION

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Companies Act and its Administration: History, Extent and Application; Latest
Amendments and Authorities under the Companies Act.
 Company: Definition and Characteristics of a Company; Lifting of the Corporate Veil;
Company vs. Partnership; Limited Liability Partnership.
 Kinds of Companies: Different Classifications of Companies. Privileges of a Private
Company. Distinction between a Public and Private Company. Conversion of a Private
Company in to a Public Company. One Person Company.
SECTION B
 Formation of a Company: Promoters, Incorporation of a Company: Procedure and
Documentto be Filled. Preliminary Contracts.
 Memorandum of Association: Meaning, Importance, Contents, Alteration, Doctrine of
Ultra-Vires.
 Article of Association: Meaning, Contents, Alteration, Memorandum of Association and
Article of Association, Constructive Notice of Memorandum and Article, Doctrine of
Indoor Management.
SECTION C
 Prospectus: Definition, Dating and Registration of Prospectus, Kind of Prospectus: Shelf
Prospectus, Deemed Prospectus, Abridge Prospectus, Red herring Prospectus, Liability for
Misstatement in prospectus.
 Share Capital: Kinds, Classes of Capital, Alteration of Capital, Further issue of Capital,
Voting Rights.
 Share: Definition, Types of Shares, Application and Allotment of Shares, Issue of Shares,
Transfer and Transmission of Shares.
SECTION D
 Company Management Director: Appointment and Restriction on Appointment,
Removal, Qualification, Duties and Powers, Remuneration of Directors. Women Directors.

 Meeting of Shareholders: Types, Rules of Meetings, Voting, Resolutions and Minutes

 Winding up of a Company: Modes of Winding up, Commencement and Procedure of

Winding up and Consequences of Winding up order.
 12
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER-I)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:
1. Majumdar A.K. and Kapoor G.K., Company Law and Practice, Taxmann Pulications, New
Delhi.
2. Singh, Avtar, Company Law, Easter Book Co. Lucknow
3. Avadhanni, V. A., SEBI Guidelines and Listing of Companies, Himalaya Publishing House,
Delhi.
4. Nolakha Ratan, Company Law and Practice, Vikas Publishing House (P), Ltd.
5. Chuhan, S.D. Singh and Sharma N.K., Indian Company Law Sahitya Bhawan, Agra.
 13
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-451: BUSINESS RESEARCH METHODOLOGY

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:
Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four Sections
(A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required to attempt
five questions, selecting at least one question from each Section. The fifth question may be attempted
from any Section.

SECTION A
 Business Research Methodology: Introduction, Definition, Scope, Basic and Applied
Research, Managerial Value of Business Research, Research Process.
 Research Designs: Exploratory, Descriptive and Experimental Research Designs.
 Exploratory Research Designs: Qualitative Techniques, Secondary Data Analysis,
Experience Survey, Focus Groups, Depth Interview, Projective Techniques.
 Descriptive Research Designs: Survey and Observation Methods.
SECTION B
 Experimental Research Designs: Internal and External Validity in Experimentation, Basic
Designs-After only, Before-After, After only with Control Group, Before-After with
Control Group, Time Series Designs.
 Measurement: Concepts, Levels- Nominal, Ordinal, Interval and Rating Scale,
Measurement Errors.
SECTION C
 Sampling Design: Steps in Sampling Design, Probability Sampling Methods- Simple
Random Sampling, Multistage Sampling, Systematic Sampling, Stratified Sampling,
Cluster Sampling.
 Non-Probability Sampling Methods- Convenience Sampling, Judgement Sampling,
Snowball Sampling Quota Sampling. Sampling and Non-Sampling Errors
 Tabulation and Cross Tabulation of Data
SECTION D
 Questionnaire and Questionnaire Design Process
 Non Parametric tests: Run Test for randomness of data, Mann Whitney U Test, Wilcoxon
Matched Pairs Rank Test, Kruskul-Wallis Test, Kolmogorov-Smirnov Test
 Logistic regression, Multiple Regression, Practical through SPSS

Suggested Readings:
1. Cooper, D. R. and Schindler, P.S., “Business Research Methods”, Tata McGraw Hill, New Delhi.
2. Levine, D.M., Krehbiel T.C. and Berenson M.L., “Business Statistics”, Pearson Education,
New Delhi.
3. Bryman, Alan and Bell, Emma, “Business Research Methods” Oxford University Press, New
Delhi.
4. Bajpai, Naval, “Business Research Methods”, Pearson Publications, New Delhi.
5. Chawla, Deepak and Sondhi, Neena, “Research Methodology: Concepts and Cases”,
Vikas Publication House, Noida
 14
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL – 452: FINANCIAL MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Financial Management: Meaning and Nature; Financial Goal-Profit vs. Wealth Maximization;
Finance Functions-Investment, Financing, Liquidity and Dividend Decisions. Financial
Planning- Capitalization, Theories of Capitalization.
 Instruments of finance: Long Term and Short Term
SECTION B
 Cost of Capital: Meaning and Significance of Cost of Capital; Calculation of Cost of Debt,
Preference Capital, Equity Capital and Retained Earnings; Combined Cost of’ Capital
(Weighted).

 Capital Structure Theories: Conceptual Framework. Determinants. Net Income Approach,

Net Operating Income Approach, Intermediary Approach and M.M. Hypotheses with Special
Reference to the Process of Arbitrage.
SECTION C
 Operating and Financial Leverage: Measurement of Leverages; Analyzing Alternate
Financial Plans; Financial and Operating Leverage, Combined Leverage. EBIT and EPS
Analysis.
 Capital Budgeting: Nature of Investment Decisions; Investment Evaluation Criteria- Non-
Discounted Cash Flow Criteria, Discounted Cash Flow Criteria; Risk Analysis in Capital
Budgeting (Practical Through Excel).
 Dividend Policies: Issues in Dividend Decisions. Forms of Dividends; Theories of Relevance
and Irrelevance of Dividends.
SECTION D
 Management of Working Capital: Meaning, Significance and Types of Working Capital;
Approaches of Working Capital; Calculating Operating Cycle Period and Estimation of
Working Capital Requirements.
 Management of Cash: Strategies, Baumol’s, Miller-Orr’s and Beranek’s Models of Cash
Management.
 Management of Receivables: Credit Policy, Credit Terms and Collection Efforts.
 15
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

References:
1. Bhattacharya, Hrishlkas: Working Capital Management: Strategies and Techniques.
Prentice Hall, New Delhi.
2. Brealey, Richard A and Sleward C. Myers: Corporate Finance, McGraw Hill. Int. Ed, New
York.
3. Chandrara, Prasanna: Financial Management, Tata McGraw Hill, Delhi
4. Hampton, John: Financial Decision Making, Prentice Hall, Delhi
5. Pandey, I.M: Financial Management, Vikas Publishing House, Delhi
6. Van Horne. James G. and J.M. Wachowicz Jr.: Fundamentals of Financial Management.
Prentice Hall, Delhi.
7. Khan MY, Jain PK: Financial Management; Tata McGraw Hill, New Delhi.
8. Archer, Stephen, H., Choate G Marc, Racette, George; Financial Management; John
Wiley, New York
9. Block, Stanley B, Geoffrey A Hilt: Foundations of Financial Management; Richard D.J Irwin,
Homewood Illinois
 16
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-453: MARKETING MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required
to attempt five questions, selecting at least one question from each Section. The fifth question may be
attempted from any Section.

SECTION A
 Introduction To Marketing: Meaning , Nature And Scope Of Marketing, Core Marketing
Concepts, Marketing Philosophies, Marketing Management Process, Marketing Mix.
 Market analysis: understanding marketing environment , consumer and organization buyer
behavior, market measurement and marketing research, market segmentation, targeting and
positioning. Concept of customer retention and relationship marketing.
SECTION B
 Product Planning And Pricing: Key Concepts , Product Classification, Major Product
Decisions, Product Life Cycle, New Product Development Process, Branding Decisions And
Positioning, Packaging Decisions.
 Pricing Decisions: Pricing Objectives, Factors Influencing pricing Decisions, Pricing Methods
and Strategies.
SECTION C
 Distribution Decisions: Role Of Intermediaries, Channel Levels, Types And Nature Of
Intermediaries, Factors Influencing Distributing Decisions, Channel Conflict, E- Commerce
Marketing Practices, Types And Functions Of Wholesalers And Retailers.
 Marketing Communications: The Marketing Communication Process, The Promotion Mix,
Factors Guiding The Selection Of Promotion Mix, Advertising And Its Objectives, Developing
The Advertising Campaign; Sales Promotion And Its Objectives, Tools Of Sales Promotion,
Public Relations And Major Tools; Events And Experiences. Personal Selling: Nature And
Process , Direct Marketing

SECTION D
 Marketing Organization And Control: Organization For Marketing , Marketing Implementation
And Control,
 Ethics In Marketing,
 Emerging Trends And Issues In Marketing: Rural Marketing,Societal Marketing ,Direct And
Online Marketing , Green Marketing, Retail Marketing.
 17
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Kotler, Philip; Keller, Kevin; Koshey, Abraham; and Jha, Mithileshwar; Marketing Management:
South Asian Perspective. 13th Edition. Pearson Education, New Delhi, 2009.
2. Ramaswamy, V.S. and Namakumari, S., Marketing Management: Global Perspective, Indian
Context, 4th edition, MacMillan.
3. Kurtz, David L. and Boone, Louis E., Principles of Marketing, Thomson South-Western, 12th
edition.
4. Enis, B. M., Marketing Classics: A Selection of Influential Articles, New York, McGraw-Hill,
1991.
5. Saxena, Rajan, Marketing Management, Tata McGraw-Hill, New Delhi, 2006.
 18
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-454: HUMAN RESOURCE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required
to attempt five questions, selecting at least one question from each Section. The fifth question may be
attempted from any Section.

SECTION A
Human Resource Management (HRM): Nature, Scope, Objectives and Functions of HRM,
Evolution of HRM, Changing Trends in HRM.
Strategic Planning and HRM (SHRM): Meaning, Features, Differences Between SHRM and
HRM.
Human Resource Planning (HRP): Concept, Need and Importance of HRP, Factors Affecting
HRP, Human Resource Planning Process.
SECTION B
Job Analysis: Meaning and Objective, Process, Methods of Collecting job data, Uses of Job
Analysis, Problems of Job Analysis.
Recruitment and Selection: Meaning and Factors Governing Recruitment, Recruitment Sources
and Techniques.
Meaning and Process of Selection, Problems associated with Recruitment and Selection.
HR Training and Development: Concept and Need, Process of Training and Development
Programme: Identification of Training and Development Needs, Objectives, Strategy & Designing
of Training and Development, Implementation and Methods of Training Programme and Levels of
Training Evaluation, Impediments to Effective Training.
SECTION C
Employee Separation and Retention: Concept, Types of Employee separations, Factors
Responsible for High Employee Turnover, Managing Early Retirements, Lay-offs and Voluntary
Turnover, Outplacement.
Performance Appraisal: Meaning, Purpose, Essentials of Effective Performance Appraisal
System, Various Components of Performance Appraisal, Methods and Techniques of Performance
Appraisal.
Job Evaluation: Meaning, Process and Methods of Job Evaluation.
SECTION D
Managing Compensation and Employee Remuneration: Concept, Objectives, Components of
Employee Remuneration, Factors Influencing Employee Remuneration, Challenges of
Remuneration.
Incentives: Concept, Importance and Process of Incentives.
Fringe Benefits: Meaning, Forms and Administration of Benefits.
Managing Diversity: Concept, Approaches to Managing Diversity, Challenges in managing
employee diversity, Diversity Training.
 19
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1) Dessler, Gary, “Human Resource Management”, New Delhi, Pearson Education Asia.
2) Durai, Pravin, “Human Resource Management,” New Delhi, Pearson.
3) Noe, Raymond A., Hollenbeck, John R, Gerhart, Barry, Wright, Patrick M., “Human
Resource Management: Gaining a Competitive Advantage,” New Delhi, McGraw-Hill.
4) Mathis, Robert L. and Jackson, John H., “Human Resource Management,”
New Delhi,Thomson.
5) Gomez, Meja, Balkin, Cardy, “Managing Human Resources,” New Delhi, Pearson
Education.
6) Aswathappa, K., “Human Resource Management”, Text and Cases. New Delhi, Tata
McGraw – Hill.
7) Snell, Scott, and Bohlander, George, “Human Resource Management,” New Delhi, Cengage
Learning.
8) Mamoria and Rao, “Personnel Management”, New Delhi, Himalaya Publishing House.
 20
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL 455: PRODUCTION AND OPERATIONS MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:
Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required
to attempt five questions, selecting at least one question from each Section. The fifth question may be
attempted from any Section.
SECTION A
 Concept of Production & Operations Management, Recent trends and issues. Product and Service
Continuum
 Types of Production Systems.
 Operations Strategy: Linkage with Corporate Strategy, Market Analysis, Competitive Priorities
and Capabilities.
 New Product Design and Development.
SECTION B
 Plant Location decision: factors affecting location and techniques for location analysis and
 Plant Layout: Factors affecting layout and types
 Scheduling for Manufacturing Systems: Production Scheduling Techniques – Sequencing, Gantt.
Charts, Network Analysis.
SECTION C
 Work study process: Methods Analysis – Various Charts, Work Measurement - techniques.
 Value Analysis.
 Resources Planning: Aggregate Planning MRP (Bills of Materials & Product Structure),
Enterprise Resource Planning, Resource Planning in Services.
 Quality Issues: Concept of Quality, Statistical Quality Control.
SECTION D
 Just in Time Manufacturing Systems.
 Inventory Management: Concept and Classification of Inventory, Relevant Costs for Inventory
Decisions. Inventory Control Models, Reorder level, Lead Time and Safety Stock.
 Supply Chain Management: Concept & Components of Supply Chain.
Suggested Readings:
1. Operations Management Theory & Practice, B. Mahadevan, Pearson Education.
2. Production & Operations Management, Kanishka Bedi, Oxford Higher Education.
3. Operations Management Processes & Value Chains, L.J. Krajewski & L.P. Ritzman, Pearson
Education.
4. Operations Management – For Competitive Advantage, Richard B Chase, F Robert Jacobs, Nicholas J
Aquilano and Nitin K Agarwal, The McGraw Hill Companies.
5. Quantitative Techniques in Management, N. D.Vohra, McGraw Hill.
 21
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDS–457: SEMINAR

Credits 2-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
 22
MBA (HUMAN RESOURCE MANAGEMENT) (SEMESTER –II)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-458-CASE STUDIES IN MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required
to attempt five questions, selecting at least one question from each Section. The fifth question may be
attempted from any Section.

SECTION A
Case 1: Aviva Life Insurance Company india Ltd. Reducing Policy: Turant time to build
Customer Satisfaction.
Source: Case studies in Consumer Behaviour. S.Ramesh Kumar, Pearson.
Case2 :MakemyTrip.Com(A) pp.244-260
MKTG: A South Asia Perspective Lamb, Hair, Sharma,Mc Domel
SECTION B
Case 1: Romantic Rides of Fiery Thrills: Positioning a Motorcycle Brand in the Indian Context
pg. 1-14
Source: Case studies in Consumer Behaviour. S.Ramesh Kumar, Pearson.
Case 2: Near Misses in Shinghania Textile Mills(Source: S.N Bagchi, Performance, 2010,
Cengage Learning, Delhi, pp. 179-184)
Case 3: Sakshi Garments Ltd(Source: Biswajeet Pattanayak, Human Resource Management,
Fouth Edition, 2014, PHI Learning, Delhi, pp. 629-630)
SECTION C
Case1: Are Five Heads Better Than One?(Source: Robbins Judge and Sanghi, Organizational
Behaviour, Pearson Education, New Delhi, pp. 769-771).
Case2: Tata’s “Dream Car” Plant Location- Production and Operations Management, Oxford
Publications, Second Edition, pp. 164-166.
Case3: Hindustan Lever Limited: (Source: By I M Pandey, Financial Management, Vikas
Publishing House Pvt Ltd, pp-192)
SECTION D
Case1: Richa Foods Company(Source: By I M Pandey, Financial Management, Vikas Publishing
House Pvt Ltd, pp-263)
Case2: Ganpati Limited (Source: By Paresh Shah, Financial Management, Bizantantra
Publications, pp-1141)
 23
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-503: LABOUR LEGISLATIONS AND SOCIAL SECURITY

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four Sections
(A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required to attempt five
questions, selecting at least one question from each Section. The fifth question may be attempted from any
Section.

SECTION A
 Labour Legislation: Introduction, Principles and Types of Labour Legislation, Forces Influencing
Labour Legislation in India.

 Wages and Bonus Laws: Minimum Wages Act, 1948; Payment of Wages Act, 1936; Payment of Bonus
Act, 1965

SECTION B
 Laws Relating to Working Conditions: Factories Act, 1948; Contract Labour (Regulation and Abolition)
Act, 1970; Child Labour (Prohibition and Regulation) Act, 1986.

SECTION C
• Industrial Relations Laws: Trade Unions Act, 1926; Industrial Disputes Act, 1947, Industrial Employment
(Standing Orders Act), 1946.
• Social Security: Introduction, Need for Social Security, Main elements of Social Securities : Social
Assistance, Social Insurance; Major Trends and Emerging Issues in Social Security.
SECTION D
• Social Security Laws : Workers Compensation Act, 1923; Employee’s State Insurance Act, 1948; The
Employee’s Provident Fund and Miscellaneous Provisions Act, 1952; The Payment of Gratuity Act,1972; The
Unorganised Workers' Social Security Act, 2008.

Suggested Readings:
1. S.N. Misra, Labour and Industrial Laws, Latest Edition, Central Law Publications, Allahabad.
2. Sarma, A.M., Industrial Jurisprudence and Labour Legislation, Latest Edition, Himalaya
Publishing House, Mumbai.
3. Sinha, P.R.N., Sinha, Indu Bala and Shekhar, Seema Priyadarshini, Industrial Relations, Trade
Unions and Labour Legislation, Latest Edition, Pearson Education, New Delhi.
4. N.D. Kapoor, Handbook of Industrial Law, Latest Edition, Sultan Chand & Sons, New Delhi.
5. R. Sivarethinamohan, Industrial Relations and Labour Welfare, Latest Edition, PHI Learning,
New Delhi.
 24
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-506: ORGANISATIONAL CHANGE AND DEVELOPMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage
Instructions for the Paper Setters:
Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four Sections
(A-D). Questions may be subdivided into parts (not exceeding four). Candidates are required to attempt
five questions, selecting at least one question from each Section. The fifth question may be attempted
from any Section.

SECTION A
Organisational Change: Concept, Forces of Change, Types of Change, Theoretical
Frameworks of Organisational Change; Life Cycle Theory, Teleological Theory,
Dialectical Theory, Evolutionary Theory.
Perspective on Organisational Change: Contingency Perspective, Resource
Dependence Perspective, Population- Ecology Perspective, Institutional Perspective,
Evolutionary Perspective, Process Oriented Perspective, Spiritual Perspective.

SECTION B
Model of Change: Lewin's Models of change, Galpin's change, Scheins Model of Change. Nadler-
Tushman Congruence Model, Weisbord's Six Box Model, Tichy's TPC Model.
Resistance to Change: Concept, Nature, Factors Contributing to resistance,Mechanism Underlying
Resistance: Behavioural Elements, Cognitive and Affective Processes; Recognizing Resistance,
Managing Resistance to Change.

SECTION C
Implementing Organizational Change: Change Management Techniques, Change Management Skills,
Organisational Change Strategy.
Introduction to Organization Development: Concept and Nature.
Process Of Organization Development: Entering And Contracting, Diagnosing Organization,
Diagnosing Groups And Jobs & Collecting and analysing Information, Feedback of Diagnostic
Information, Designing Interventions.

SECTION D
OD Interventions: Individual, Interpersonal, Group Process Approaches
Organization Development In Global Settings: Organization Development Across Different
Countries, Worldwide Organization Development, Global Social Change.
Future Directions In Organization Development.

Suggested Readings:
1. Sharma Radha R., Change Management, Concept and Applications, Tata McGraw Hill,
New Delhi, 2007.
2. Beer, Michael and Nohria, Nitin, Breaking the Code of Change, Harvard BusinessSchool Press, 2000.
3. Cummings & Worley, “Organization Development & Change”, Cengage Learning, New Delhi,2009
4. French & Bell, “Organization Development”, Prentice Hall Of India, New Delhi-2007.
5. Brown & Harvey, “An Experiential Approach To Organization Development”, Pearson Education,
New Delhi-2010.
 25
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-508: TRAINING & DEVELOPMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage

Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.
SECTION A
 Introduction: Concept, Objectives and Benefits of Training and Development;
Difference between Training and Development; Context of Training and
Development; Instructional Design Model of Training and Development.
 Training Need Analysis (TNA): Meaning and Significance of TNA; TNA at
different levels; Methods used in TNA; TNA Process.
SECTION B
 Training Design: Meaning and Purpose of Training Objectives; the Purchase-or-
Design decision; Request for Proposal; Training Content.
 Training Methods: Off-the-Job and On-the-Job Training Methods; Advantages and
Disadvantages of Training Methods; Combining Off-the-Job and On-the-Job
Training Methods.
SECTION C
 Learning Principles: Concept; Learning Outcomes; Learning Styles; Learning
Theories: Conditioning Theory, Social Cognitive Theory and Adult Learning
Theory; Implications of Learning Theories for Training.
 Transfer of Training: Concept; Process; Transfer of Training Strategies: Before
and After Training; Interventions: Relapse Prevention, Self-Management and Goal-
Setting.
SECTION D
 Training Evaluation: Meaning, Need and Barriers to Training Evaluation;
Formative and Summative Evaluation; Training Evaluation Models: Kirkpatrick’s
Hierarchical Model, COMA Model, DBE Model.
 Employee Development: Meaning and Importance of Employee Development;
Approaches to Employee Development; Development Planning Process; Company
Strategies for Providing Development.
 26
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Noe, Raymond A., and Kodwani, Amitabh Deo, Employee Training and
Development, McGraw Hill.
2. Saks, Alan M. and Haccoun, Robert R., Managing Performance through
Training and Development, Cengage Learning.
3. Craig, Robert L., Training and Development Handbook, McGraw Hill.
4. Rolf, P., and Pareek, U. Training for Development, Sage Publications Pvt. Ltd.
5. Phillips, Jack J., Hand book of Training Evaluation and Measurement
Methods, Routledge.
6. Dayal, Ishwar, Management Training in Organisations, Prentice Hall.
 27
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-509: PERFORMANCE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the paper setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.
SECTION A
 Performance Management: Concept, Scope, Significance and Principles,
Performance Information System, Advantages of Performance Management.
 Impact of Organizational Structure and Operational Processes on Performance
Management Process: Organizational Structure: Micro and Macro, Operational
Processes and Performance Management Process, Implications of Organizational
Structure and Operational Process for Performance Management Process.
SECTION B
 Performance Appraisal: Concept, Objectives and Need of Performance Appraisal,
Role of Appraisal in Performance Management, Process of Performance Appraisal,
Types and Methods of Performance Appraisal: Traditional and Modern Methods,
Biases in Performance Appraisal.
 Performance Management Systems (PMS): Importance and Features of PMS,
PMS Frameworks: Hierarchal and Process Oriented Frameworks.
SECTION C
 Performance Measurement: Concept, Different Perspectives of Balanced
scorecard, Benefits of Balanced Scorecard, HR Scorecard, Process of Developing
the HR scorecard, Need for implementation of Balanced Scorecard and HR
Scorecard.
 Organizational Leadership and Performance Management: Impact of
Leadership on Organizational Performance: Leadership Responsibilities,
Characteristics of Effective Leadership, Developing Leaders across Hierarchies.
SECTION D
 Ethical and Legal Issues in Performance Management: Concept, Objectives of
Performance Management Ethics, Code of Ethics and Code of Conduct,
Implementing Code of Ethics in the Workplace, Ethical Dilemma in Performance
Management, Legal Aspects of Performance Management.
 Contemporary issues in Performance Management: Business Process
Reengineering, McKinsey 7s Framework, Lean Management, Quality Management
and Six-Sigma Practices.
 28
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Bhattacharyya, D.K. (2011), Performance Management Systems and Strategies,

Pearson Publication.
2. Bagchi, S.N. (2013), Performance Management, Cengage Learning.
3. Kohli. A.S, Deb. T, (2012), Performance Management, Oxford University press, First
edition.
4. Cardy. R.L, Leonard. B, (2011), Performance Management, PHI learning pvt. Ltd.
5. Armstrong, M. (2000), Performance Management, Kogan Page Publication.
6. Kandula, S.R., Performance Management: Strategies, Interventions, Drivers, PHI.
 29
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-510: HUMAN RESOURCE DEVELOPMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the paper setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Introduction to Human Resource Development (HRD): Concept; Evolution of
HRD; Relationship between Human Resource Management and HRD; Functions of
HRD; Roles and Competencies of HRD Professional; Challenges to Organizations and
to HRD Professionals.
 Employee Behavior and Employee Influences: Introduction; Model of Employee
Behavior; Internal and External Influences on Employee Behavior.
SECTION B
 Employee Skills and Technical Training: Overview of Basic Skills Programs;
Categories of Technical Training Programs: Apprenticeship Training, Computer
Training, Technical Skills Training, Safety Training and Quality Training; Types of
Interpersonal Skills Training: Sales Training, Customer Service Training and
Teamwork Training.
 Socialization and Orientation: Introduction; Socialization Process; Various
Perspectives on the Socialization Process; Realistic Job Preview (RJP); Employee
Orientation Programs: Assessment, Problems, Designing and Implementation.
SECTION C
 Employee Counseling and Wellness: Overview of Employee Counseling Programs;
Employee Assistance Programs; Stress Management Interventions: Definition, Model
and Effectiveness; Employee Wellness and Health Promotion Programs; Exercise and
Fitness Interventions; Issues in Employee Counseling.
 Coaching: Definition; Need for Coaching; Conducting Coaching Analysis;
Approaches to Coaching Discussion; Coaching Skills.
 30
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

SECTION D
 Management Development: Concept; Approaches to Understanding the Job of
Managing; Making Management Development Strategic; Executive Education
Programs; Management Training and Experiences; Designing Effective
Management Development Programs.
 HRD and Diversity: Labor-Market Changes and Discrimination; Adapting to
Demographic Changes; Cross–Cultural Education and Training Programs; HRD
Programs for Culturally Diverse Employees.

Suggested Readings:

1. Haldar, Uday K., Human Resource Development, Oxford University Press.

2. DeSimone, Randy L., and Werner, Jon M., Human Resource Development, Cengage
Learning.
3. Rao, T.V., Future of HRD, Macmillan Publishers India.
4. Mankin, D., Human resource development, Oxford University Press.
5. Pace, R.W., Smith, Phillip C. and Mills, Gordon E., Human Resource Development:
The Field, Pearson Education.
6. Gold, J., Holden, R., Lles, P., Stewart, J. and Beardwell, J., Human Resource
Development: Theory and Practice, Macmillan International Publishers.
 31
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –III)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MHS: 507 SEMINAR

Credits 0-0-2
Total Marks: 100
 32
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-551: STRATEGIC HUMAN RESOURCE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the
four Sections (A-D). Questions may be subdivided into parts (not exceeding four).
Candidates are required to attempt five questions, selecting at least one question from each
Section. The fifth question may be attempted from any Section.

SECTION A
 Introduction to Strategic Human Resource Management: Definition, Basis,
Principles, Concepts, Perspectives, Best-Practice Approach, Best-Fit Approach,
Bundling.
 HR Strategies: Introduction, Overall and Specific HR Strategies, Criteria for an
Effective HR Strategy, Developing and Implementing HR Strategies.
 Strategic Role of HR: Concept, Strategic Partner Model, Strategic Role of HR
Directors, Heads of HR Functions, HR Business Partners, Barriers to Strategic
HR.
SECTION B
 Human Capital Management (HCM) Strategy: Aims, link between HCM and
Business Strategy, Developing a HCM Strategy.
 Work Systems: Design and Redesign of Work systems, Strategic Work
Redesign in Action- Outsourcing and Offshoring, Impact of Technology, HR
Issues and Challenges related to Technology.
 High Performance Strategy: High-Performance Work System, Characteristics,
Development of High-Performance Strategy.
 Strategic Corporate Social Responsibility (CSR): Definition, Activities,
Rationale for CSR, Developing a CSR Strategy.
SECTION C
 Employee Engagement Strategy: Introduction, Significance of Engagement,
Factors influencing Engagement, Strategies for Enhancing Engagement.
 Knowledge Management (KM) Strategy: Process of KM, Sources and Types
of Knowledge, Approaches to the Development of KM Strategies, Strategic KM
Issues.
 Employee Resourcing Strategy: Objective, Strategic HRM Approach to
Resourcing, Components of Employee Resourcing Strategy, Human Resource
Planning, Employee Value Proposition, Resourcing Plans, Retention Strategy,
Flexibility Strategy.
 Talent Management Strategy: Definition, Process of Talent Management,
Developing a Talent Management Strategy.
 33
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

SECTION D
 Learning and Development Strategy: Strategic Human Resource Development
(SHRD), Strategies for Creating a Learning Culture, Organizational Learning
Strategies, Learning Organization Strategy, Individual Learning Strategies.
 Reward Strategy: Introduction, Structure of Reward Strategy, Content of
Reward Strategy, Guiding Principles, Developing Reward Strategy, and Effective
Reward Strategies.
 Employee Relations Strategy: Introduction, Strategic Directions, Background to
Employee Relations Strategies, HRM Approach to Employee Relations, Policy
options, Formulating Employee Relations Strategy through Partnership
Agreements, Employee Voice Strategies.

Suggested Readings:
1. Armstrong, M., Strategic Human Resource Management: A Guide to Action, 4th Edition,
Kogan Page Limited.
2. Mello, J. A., Strategic Management of Human Resources, 3rd edition, Cengage Learning,
India.
3. Bhatia, S. K., Strategic Human Resource Management: Concepts, Practices and
Emerging Trends, Deep & Deep Publications, New Delhi.
4. Armstrong, M., Armstrong’s Handbook of Strategic Human Resource Management: A
Guide to Action, 6th Edition, Kogan Page Limited, UK.
5. Bailey, C., Mankin, D., Kelliher, C., & Garavan, T., (2018), Strategic Human Resource
Management, 2nd Edition, Oxford, Great Britain.
6. Dhar, R. L., Strategic Human Resource Management, Excel Books, New Delhi.
 34
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL–552: INDUSTRIAL RELATIONS

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Labor Force in India: Growth, Composition and Trends.
 Industrial Relations: Concept and Importance; HRM-IR-HRD Integration; Components of
Industrial Relations System, Approaches to Industrial Relations, Industrial Relations and
Technological Change; The role of government in Industrial Relations; ILO Declaration on
Fundamental Principles and Rights at works
SECTION B
 Problems of Labour Management Relations; Causes of poor Industrial Relations; Necessary
Pre-requisites for Harmonious Industrial Relations.
Recommendations of 2nd National Commission on Labour
 Trade Unions: Concept, Trade Unions in India: Structure and Characteristics, Registration and
Recognition of Trade Unions, Trade union finances and Funds, Privileges of Registered Trade
Unions, Major National Trade Union Centers in India, Future of Trade Unions in India.
 Case study: Supreme Court Judgment in the case of Tamil Nadu government employees strike.
 Grievance: Concept, Nature, Causes, Grievance Redressal Procedure.
 Discipline: Misconduct, Various approaches to deal with indiscipline.
SECTION C
 Dispute Settlement Machinery Conciliation: Concept, Types, Conciliation Procedure and
Practices in India; Adjudication – Concept and types; Arbitration: Approaches and types.
 Collective Bargaining: Concept, Features and importance, Pre-requisites of successful
Collective Bargaining; Levels of Collective Bargaining, Process of Collective Bargaining
SECTION D
 Workers Participation in Management: Concept, Evolution, Objectives, and Forms of Worker’s
Participation.
 Labor Welfare: Concept, Features, Need, Approaches, Statutory and Non- Statutory Labour
Welfare for Standard Work Life; Labour Welfare Fund.
 35
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:
1. Venkata Ratnam, C.S. “Industrial Relations”, Oxford University Press, New Delhi, 2006.
2. Srivastava, S. C. “Industrial Relations and Labour Laws”, Vikas Publishing House Pvt Ltd,
New Delhi, 2008.
3. Sinha, P.R.N., Sinha, Indu Bala and Shekhar, Seema Priyadarshini, “Industrial Relations,
Trade Unions, and Labour Legislation”, Pearson Education, New Delhi, 2004.
4. Sen Ratna, “Industrial Relations in India”, MacMillan, New Delhi, 2003.
5. Mamoria, Mamoria and Gankar. “Dynamics of Industrial Relations”, Himalaya Publishing
House, New Delhi, 2007.
6. Monappa Arun, “Industrial Relations”, Tata McGraw Hill Edition, New Delhi, 2007.
7. Davar, R S, Personnel Management and Industrial Relation, Vikas Publishing House Pvt.
Ltd, New Delhi; 1999.
8. Sivarethinamohan, R, Industrial Relations and Labour Welfare- Text and Cases, PHI
Learning Pvt. Ltd, New Delhi, 2010.
 36
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL–553: MANAGERIAL COMPETENCIES AND CAREER DEVELOPMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Competency: Concept; Personal Competency Framework; The Lancaster Model of
Managerial Competencies; Transcultural Managerial Competencies; Issues Related to
Developing Competency Models.
 Formation of a Competency Framework: Sources of Competency Information, Position
Documentation, Process Documentation, Existing Documentation, Personnel
Development Resources, Interviews, Behavioural Event Interview, Behavioural
Description Interview.
SECTION B
 Competency Mapping and Assessment Centres: History of Assessment Centres, Use of
Assessment Centres in the Industry, Types of Exercises being used in Assessment
Centres; Resistance and Recommendations.
 Career Planning, Development, and Management Career: Concept, Characteristics of
present day careers; Types of Careers; Career Stages
SECTION C
 Making Career Choices; Career Anchors; Organizational Socialization; Career Paths and
Career ladders; Challenges in established careers: Career Plateau; Making Career
Changes; The Glass Ceiling; Dual Careers.
 Mentoring: Concept, Perspectives of Mentoring, Phases of the Mentoring Relationship,
Outcomes of Mentoring Programmes, Design and Implementation of formal mentoring
programmes, Barriers to Mentoring
SECTION D
 Special issues in Mentoring: Women and Mentoring, Cross-gender Mentoring
Relationships, Workplace Diversity and Mentoring; Mentoring Relationship – A
strategic Approach.
 Work–Life Integration: Changing notions of work-family relationship; Work – Life
Issues; Environmental Trends Impacting Work – Life Issues; Work – Family Conflict:
Concept and Types; Work – Life Balance; Work – Life Integration; Work – Life
Initiatives: meaning, type and benefits; Work – Family Culture; Approaches to Work –
Life Integration.
 37
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Seema Sanghi (2007) “The Handbook of Competency Mapping – Understanding, Designing

and Implementing Competencies Models in Organizations”, 2nd Edition, Response Book,
New Delhi.
2. Gary W. Carter, Kevin W. Cook, and David W. Dorsey, (2009) “Career Paths- Charting
Courses to Success for Organizations and Their Employees”, John Wiley & Sons, Ltd., UK.
3. Jonathan Winterton and Ruth Winterton (2002) “Developing Managerial Competence”,
Routledge, London
4. Jane Yarnall (2008), “Strategic Career Management - Developing Your Talent”,
Butterworth-Heinemann, London.
5. Greenberg, Jerald and Baron, Robert A. (2010) “Behaviour in Organizations”, 9th edition,
PHI, New Delhi.
6. Agarwala, Tanuja, (2007), “Strategic Human Resource Management”, Oxford University
Press, New Delhi.
 38
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL–554: INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

Section A
 International Human Resource Management: Meaning, Concept of Expatriate, Differences
between Domestic and International HRM, Variables that moderate differences between
Domestic and International HRM.
 Staffing International Operations: Approaches to Staffing, Transferring Staff for
International Business Activities, Roles of Expatriates and Non-Expatriates, Role of the
Corporate HR function.
 Recruiting and Selecting Staff for International Assignments: Issues in Staff Selection,
Factors Moderating Performance, Selection Criteria, Dual Career Couples.
SECTION B
 Re-entry and Career Issues: Concept and Repatriation Process, Individual Reactions to Re-
entry, Multinational Responses, Designing a Repatriation Program.
 International Training and Development: Concept, Role of Expatriate Training,
Components of Effective Pre-departure Training Programs, Developing Staff through
International Assignments
 International Compensation: Concept and Objectives of International Compensation, Key
Components of an International Compensation Program, Approaches to International
Compensation.

SECTION C
 Performance Management: Concept, Multinational Performance Management,
Performance Management of International Employees, Performance Appraisal of
International Employees.
 Knowledge Transfer within a Multinational Company: Organizational Knowledge and its
Significance, Sources of Organizational Knowledge; Tacit and Explicit Knowledge; HRM
and Organizational Knowledge; Transfer of Knowledge between and within organizations,
Transfer of Knowledge within MNCs, Transfer of Knowledge across National Borders,
Transfer of Managerial Know-how and HRM across National Borders.
SECTION D
 International Industrial Relations: Key issues in International Industrial Relations, Trade
Union and International Industrial Relations, Responses of Trade Unions to
Multinationals; Issue of Social Dumping.
 National Context of HRM: HRM Practices in Japan, United States, India and China.
 39
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. P. Suba Rao (2009) International Human Resource Management, Himalaya Publishing

House, Mumbai.
2. Peter J. Dowling, Marion Festing and Allen D. Engle (2008), International Human
Resource Management, Cengage Learning, New Delhi.
3. S.C.Gupta (2006) Text Book of International HRM, MacMillan, New Delhi.
4. Monir H. Tayeb (2004), International Human Resource Management – A Multinational
Company Perspective, Oxford University Press, New Delhi
5. Anne-Wil Harzing and Joris Van Ruysseveldt (1995), International Human Resource
Management, SAGE Publications, New Delhi.
6. Ian Beardwell and Len Holdon (2001), HRM: A Contemporary Perspective, McMillan,
New Delhi.
 40
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL-556: KNOWLEDGE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80

Mid Semester Examination: 20% weightage

End Semester Examination: 80% weightage
Instructions for the Paper Setters:

Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
 Knowledge Management: Definition, Scope and Significance, Techniques,
Implementation, Types, Principles, Difficulties.
 Knowledge Management Solutions: Knowledge Management Processes:
discovery, capture, sharing, application, mechanisms and technologies;
Knowledge Management Systems: discovering knowledge, capturing, sharing
and utilizing knowledge; Knowledge Management Infrastructure: organisational
culture, structure, IT infrastructure, common knowledge, physical environment.

SECTION B
 Drivers of Knowledge Management (KM): Pillars of KM; Intellectual Capital;
Seven Layers of KM; Critical Success factors in KM implementation.
 Technology and Knowledge Management: Information Technology and KM -
Hardware, Software and Group Ware; E-commerce & KM; Customer
relationship management and KM; Total Quality Management and KM;
Benchmarking and KM; How to measure KM.

SECTION C
 Organizational Impacts of Knowledge Management- Impact on people;
Impact on Processes; Impacts on Products; Impact on Organizational
Performance.
 Human Resource and Knowledge Management: Knowledge Worker; KM
Toolbox; Coaching; Talent management; Strategies for human capital and talent
management; Job hopping and Knowledge audit; Brain drain and Brain gain: The
immigration of knowledge workers; Performance measurement for competitive
advantage- role of knowledge workers.

SECTION D
 Learning Organisation: Definition; Learning and Change; Managing
innovations in organisations: innovation, personal innovation; Continuous
learning; RICE Model for KM; KM success factors, myths; Basics of knowledge
networking; Some examples of KM in Indian organisations.
 Future of KM: Introduction; Protecting Intellectual Property; KM for decision
making.
 41
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

Suggested Readings:

1. Fernandez-Irma Becerra, Gondalez Avelino, Sabherwal Rajiv, Knowledge Management

Systems, Pearson Education.
2. Reddy Ratan. B, Knowledge Management tool for Business Development, Himalaya
Publishing House.
3. Warier Sudhir, Knowledge Management, Vikas Publishing House Pvt. Ltd.
4. Khandwalla, P., Corporate Creativity, Mc GrawHill.
5. Debowski, S., Knowledge Management, Wiley-India.
6. Wang, K., Hjelmervik, O.R., and Bremdal, B., Introduction to Knowledge
Management: Principles and Practice, Tapir Academic Press.
 42
MBA (HUMAN RESOURCE DEVELOPMENT) (SEMESTER –IV)
(CREDIT BASED EVALUATION AND GRADING SYSTEM)

MDL–557: CASE STUDIES IN HUMAN RESOURCE MANAGEMENT

Credits 4-0-0
Total Marks: 100
Mid Semester Marks: 20
End Semester Marks: 80
Mid Semester Examination: 20% weightage
End Semester Examination: 80% weightage
Instructions for the Paper Setters:
Eight questions of equal marks (Specified in the syllabus) are to be set, two in each of the four
Sections (A-D). Questions may be subdivided into parts (not exceeding four). Candidates are
required to attempt five questions, selecting at least one question from each Section. The fifth
question may be attempted from any Section.

SECTION A
1. Global Human Resource Management at Coca-Cola (Source : Aswathappa, K. and Dash,
S., International Human Resource Management, 2013, McGraw Hill Education, pp. 23-25.)
2. Mahavir Polyester Limited (Source : Gupta, S.C., Advanced Human Resource
Management
: A Strategic Perspective, 2011, Anne Books Pvt Ltd, New Delhi, pp. 295-301.)
3. The Dish Ends Ltd. (Source : Kulkarni, Pachpande and Pachpande, Case Studies
in Management, 2012, Pearson Education, Delhi, pp. 3-6.)
SECTION B
4. Novais Laboratory Pvt Ltd (Source : Biswajeet Pattanayak, Human Resource
Management, Fourth Edition, 2014, PHI Learning, Delhi, pp. 666-668).
5. The Office Equipment Company (Source : Fisher, Schoenfeldt and Shaw, Human
Resource Management, 2006, biztantra, New Delhi, pp. 850-851.)
6. Restructuring at Flexco (Source : Gupta, S.C., Advanced Human Resource
Management : A Strategic Perspective, 2011, Anne Books Pvt Ltd, New Delhi, pp.
366-368.)
SECTION C
7. Going Home (Source: Aswathappa, K. and Dash, S., International Human
Resource Management, 2013, McGraw Hill Education, pp. 295-297.)
8. Seiko Instruments ((Source: Gupta, S.C., Advanced Human Resource Management:
A Strategic Perspective, 2011, Anne Books Pvt Ltd, New Delhi, pp. 392-395.)
9. Performance Management at Jet Food Services (Source: Fisher, Schoenfeldt and Shaw,
Human Resource Management, 2006, biztantra, New Delhi, pp. 533-535.)

SECTION D
10. A Case of Complicated Multi – union Manoeuvres (Source: Kulkarni, Pachpande and
Pachpande, Case Studies in Management, 2012, Pearson Education, Delhi, pp. 7-8.)
11. Innovative HRM at Span Outsourcing Pvt Ltd (Source: Biswajeet Pattanayak, Human
Resource Management, Fourth Edition, 2014, PHI Learning, Delhi, pp. 658-660).
12. A Virtual Team at Nanawati Associates (Source: Robbins, Judge and Sanghi,
Organizational Behaviour, Pearson Education, New Delhi, pp. 396-397).