Probationary Officers’ Program

Workbook for On-the-Job-Training

1. INTRODUCTION…………………………………………………………………………3

2. OBJECTIVE 4

3. GENERAL GUIDELINES FOR THE INTERN POS 5

1. INTRODUCTION

Dear PO Intern,

Internship Workbook
You have completed two months of internship and 6 months of Classroom Training. This would have
given you a broad perspective of the Bank & the branch banking operations.

But given the magnitude of the banking universe and the dynamism of your role, the learning curve needs
to continue for you through understanding the nuances of various activities at the branches / offices.

Hence, you would now be undergoing the last phase of the PO Programme at the branch / Office through
a sixteen week On-the-Job Training (OJT) aimed at moulding you into your role and also giving you an
opportunity to implement the classroom learning in your day-to-day work life going forward. This
Internship will provide you with an opportunity to experience banking with specific focus on your
elective. The last eight weeks of your training period would involve doing a Project and taking it to a
conclusion under the guidance of your Reporting Authority.

The Reporting Authority assigned to you will be your guide and mentor throughout your Internship.

Please note that it is an important phase of the training programme with credits built into the same. You
would be required to seek and learn through constantly engaging with all the stakeholders. You are also
requested to adhere to the schedule so as to ensure comprehensive learning during this period.

We urge you to make the most of this learning opportunity.

Wish you all the very best!

2. Objective

The objective of the internship book is as stated below:

● To provide you with a broad based guideline as to what is expected out of your current role in the
department.
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Internship Workbook
 ● To provide you with the broad guidelines as to what are the check points that the team is
supposed to follow for effective handling of the unit
● For enabling learning through observation and carrying out various activities pertaining to the
specific role
● To make you aware of the importance of each and every function relevant to the role

How this book is to be used

● Follow each and every module given in the workbook to effectively learn how to handle each
desk and what the key control points are.
● Record your observations from the exercises given on a weekly basis.

● Observations to be discussed with the RA for his/her views alongside your observations

What is to be expected out of the internship?

● Practical know-how of all the deliverables of the role

● How best to handle customer servicing

● How to plan for a day to day basis

● Practical know-how of the processes that are relevant to the role

● Understanding the reports relevant to the role

What is being expected out of you during the internship?

● To follow all the assignments as allotted in the workbook on weekly basis

● To regularly interact with the reporting authority for guidelines and feedback

● To complete the project work successfully with achievement of the objectives set out at the
beginning of the Project

Internship Workbook
3. General Guidelines for the Intern POs

● The PO would report to office on day one well in advance. He / She will meet the reporting

authority to understand the details of the role.

● Interns are to wear their uniform [blazer optional] during the Internship.

● Interns to take the help of Reporting Authority (RA) for ID cards to be made on day one.

● Interns must regularly sign in/out their muster & the same needs to be updated / regularized

through the normal process in case of any difficulties. Muster signing in would determine the
payment of stipend.

● Interns should ensure that the Workbook is effectively utilized for capturing the learnings without

any backlog.

● They should ensure that the OJT schedule is strictly followed for gaining complete knowledge of

the assigned role.

● Interns should seek and obtain regular feedback from RAs.

● No Leave is permitted except in case of emergency during the OJT period for not more than 4-5

days. In the event of any longer leave due to any exigency, the PO may be required to repeat the
entire OJT with the forthcoming batches.

● Leave utilized for any reason would be on Loss of Pay (LOP).

● The Intern would not be entitled to the following benefits during the OJT.

A) Company/Corporate SIM Card

PO Internship Workbook
Learning depending on the role assigned to you have to be recorded week wise.

Week 1
1. Areas Covered
On Day 1 i.e. 29 June 2020 , Induction to VRM conducted online platform the following areas were
covered in the session as follows :
1. 10am -11 am : session by Business Leadership
2. 11.30am - 12.30pm : session by Consumer Behaviour & Product
3. 3pm - 4 pm : session with HR

From Day 2 i.e. from 30th June 2020 we had a sessions with experts and with our allotted Trainer’s . we
had a discussion on SA Products ; Debit Cards ; Credit Cards ; Personal Loans ; Types Of deposits ;
Mutual Funds ; NPA’s ; Auto Loan ; NRI Products ....

2. Activities performed during the week

We pre read the eRM Induction EBook which was uploaded on ICICI learning matrix for pre employee
login. We ask queries from our experts and from our trainers .

3. Feedback by Reporting authority

Week 2 - Notes
1. Area Covered
In Week 2 we had a session with 3rd Party Product Experts (IPru,Hi) , with our assigned RA’S from
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PO Internship Workbook
4.30 pm – 6.30 pm : we had a session with our RA and those session was on STACK of ICICI Bank .
and from 9 am – 4.30 pm : we had a session with experts and allotted trainers on how to check balances
on I View , how to find solution on I Resolve , experts session was on I Protect Mock Calls ; Business
Loans ; FOREX ; CA Products ; NRI Products ; Types Of Yojanas available in ICICI Bank ; Home
Loan ;

2. Activities performed during the week

We Explained STACKS to our RA’s after their briefing on it ; we asked to do mock calls to our experts
for I Protect Smart Product ; Listening Mock calls for understanding ICICI STACK Model.

3. Feedback by Reporting authority

PO Internship Workbook
Week 3 - Notes
1. Area Covered

2. Activities performed during the week

3. Feedback given by Reporting authority

PO Internship Workbook
Week 4 - Notes
1. Area Covered

2. Activities performed during the week

3.Feedback given by Reporting authority

Week 5 - Notes
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PO Internship Workbook
1. Area Covered

2. Activities performed during the week

3. Feedback by Reporting authority

Week 6 - Notes
1. Area Covered

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PO Internship Workbook
2.Activities performed during the week

3. Feedback given by Reporting authority

Signature of the PO Signature of the Reporting Authority (RA)

Name of the PO : seema suman Name of the RA : upasana singh

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PO Internship Workbook